It's been long enough that I think anyone involved has long since forgotten. Now, I should say that this didn't happen to me personally, but it occurred in real time while I was (indirectly) present. I was working for A Phone Company in a call center. We were in training for a new scope of service, and part of that training involved listening to some of those calls that 'may be recorded for training purposes'. Normally, the recordings are selected semi-randomly, but this one was specifically selected because it had happened to a supervisor in our center ten minutes prior. Karen called us in a fury. It seems that she had discovered that her son had replaced her number on his 'five favorite numbers' list with the contact information of an unknown female. She wanted us to change it back. We legally could not do that. It's not her phone, after all, and he made the change intentionally. When the agent on the call tells her this, Karen flips her [crap] in the way only a true 'Karen' can. It's the full package: screaming, shouting, accusing us of being crooked, unfair, 'the customer is always right', etc, etc. At this point, I should mention that Karen was calling from the store in her local mall. After about five minutes of Karen Rage, we hear the following exchange: *Serious 'Authority Voice'* 'Ma'am, if you can't calm down, you're gonna have to leave the store.' *Mostly incoherant K-Raging* (sounds like 'I will not calm down!', 'they're cheating me', and so forth). *SAV* Okay -- ma'am? -- you're under arrest.' *Shocked, disbelieving pause in K-Raging* 'I'm what?' *SAV* 'You're under arrest, ma'am, for [something muffled and unintelligible]. This final declaration is followed by the sound of a mobile phone clattering to the floor/countertop, from where the sales person retrieves it: 'Uh...yeah, sorry about that. I don't think you have to worry about this any more, she just got arrested.'