William Kocour
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William Kocour • upvoted 37 items 3 years ago
Dumbest-Things-Retail-Employees-Heard-Customers
"Your total comes to $32.23" "I only have $20." "...." "Can I still have it?" "....no."Dumbest-Things-Retail-Employees-Heard-Customers
I used to work in a call centre. When a customer called to place an order from the catalog we would have to offer them cross sells that appeared on our screen. Say for example someone ordered a stapler, we would offer them staples to go with it. This took place back when computer inkjet printers were fairly new. They didn’t have wireless network capabilities nor did they have SD card readers built in. It was also before tablets came out. A woman called to place an order and the conversation went like this Her: Hi. I’d like to order item #XXXXXXXX Me: ok. That would be an HP printer (offering cross sell) would you also like to add the printer cable as it’s not included. Her: Why would I need a cable? Me: to connect to your computer Her: oh honey, I don’t have a computer I just want to print some stuff Me: umm. You need a computer in order to print stuff Her: no. My son knows a lot about computers and you are wrong. After spending 5 minutes explaining how she can’t print without a computer she continued to place the order and the call ended. I wrote careful notes in the log and explained it all. I wrote down the order number as I knew she’d call back to return it. Sure enough about 3 weeks later I checked and she had called to return it. In the notes the person who handled the return said that the person she ordered it from said nothing about needing a computer to work the printer. I didn’t get in trouble cause my notes had been in the system saving my ass.
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