Someone Asks “What’s The Weirdest Reason You’ve Had Someone Send Food Back?”, People Share 30 Infuriating Stories
Before sending food back at a restaurant, I always weigh the pros and cons in my head. Yes, someone messed up my order, and I would like to eat what I was craving. But on the other hand, I'm sure the staff is doing their best and made an honest mistake. If I ask them to make it again, I might need to wait a long time, and I have a slight fear that the chef will spit into it the second time... Working in a restaurant is usually extremely stressful and fast-paced, so mistakes are bound to happen occasionally. Some patrons, however, are not very sympathetic to staff and confidently send back food for almost any reason.
Last week, Reddit user Bleepbloopblurph posted on the subreddit r/KitchenConfidential asking fellow restaurant workers for the weirdest reasons customers have ever sent back food, and their responses did not disappoint. Apparently, soup being hot and meat tasting like meat can surprise people. Enjoy this list of ridiculous reasons to send back food, and be grateful that you were not the server dealing with these customers.
After reading this story, check out these other Bored Panda articles featuring restaurant workers and difficult customers.
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A lady sent the salmon back because she says it tasted like it had been microwaved. Our chef was working 94 hour weeks at the time and you could see that this particular criticism just struck a nerve.
Fast forward to him leading her back to the kitchen and saying “DO YOU F*CKING SEE A MICROWAVE! I’LL PAY FOR YOUR WHOLE GODDAMN MEAL IF YOU CAN FIND THE MICROWAVE BACK HERE!”
Spoiler, we did not have one.
When it comes to sending back food at restaurants, there is a generational gap. According to a 2018 report, millennials are much more shy than their parents when dissatisfied with meals. 61% of people over the age of 55 are comfortable sending back food that is not to their liking, while 52% of millennials are uncomfortable doing so. In fact, 15% of millennials go so far as to say they would never send food back. Why is there such a divide? Perhaps the younger generations are more sympathetic to service industry workers because they are more likely to hold these jobs as well. A 2019 report found that 49% of employees in the food service industry were millennials. Maybe because they are familiar with the pain of dealing with difficult customers, these millennials would rather bite the bullet (or you know, whatever meal they've been given) than inconvenience a fellow server.
I did this once out of ignorance. I sent a plate back because I told the waiter that they hadn't rinsed their dishes properly. The food tasted like soap. The waiter looked puzzled and brought me back another plate, which still tasted like dishsoap.
And that was the day I first tasted cilantro.
some people love cilantro but to others it does taste of soap, it's a matter of genetics
The way cilantro tastes different to people is fascinating to me. I personally love it.
It's to do with the OR6A2 gene. A variation in a group of olfactory-receptor genes causes them to strongly detect the aldehydes in cilantro as a soapy flavour
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I really dislike cilantro. I wish cilantro-free dishes were an option everywhere.
The first time I tasted cilantro I thought exactly the same. That the plate hadn't been rinsed properly and still had some soap on it.
I've always found it weird how some people feel like cilantro tastes like soap.
That's funny. My husband & I love Cilantro, but both my Mom's husband and my stepdaughter have the gene that makes it taste like soap. I had never heard of such a thing. Apparently, some people have a similar response to mango or pineapple - but in that case it's usually a moldy taste. Eww.
bleurk 🤮🤮🤮! coriander, you can keep it! tastes like the smell green shield beetles (stink bugs) make
I remember hating the Mexican place everyone else loved...I thought they didn't properly rinse their plates. Then I learned of the pesky "tastes like soap" gene :)
No, it is not an allergy, it is related to the OR6A2 gene.
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Cilantro doesn't taste like soap to me, it tastes like a type of insect called a "stink bug" that emits a strange, bitter, pungent odor when provoked.
Blueberries taste like mould to me, and I'm allergic to mouid, and garlic beef smells like rotten meat and turns my stomach, so am I weird?
Am I the only one who doesn't know what a soap tastes like?
Lucky you! 😂 For my cousin it was "Something smelling so nice has to taste great!" For my obnoxious brother it was a lost dare. For my father it was an offered cup of coffee with an accidental (?) splash of dish soap. My mother as a kid mistook a small brown piece of a soap sample for chocolate. My niece got a practical lessons on VERY dirty words and polite company (they don't go together - she was warned several times and not a toddler). I doing dishes and licked sauce from my thumb. Wasn't sauce. 9/10 would NOT recommend, and it takes ages to get rid of the taste. I do like cilantro/coriander, though.
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My husband says the same thing. Cilantro tastes like dish soap. I can't taste that.
I’m white (mainly Irish descent) but was adopted at birth into a Mexican family. Luckily, I do not have the “cilantro tastes like soap” gene mutation. That would have made growing up pretty rough XD My family would not have accepted that the food tasted like soap and I’d probably have gotten slapped for being uppity XD
I absolutely abhor fresh coriander, it tastes revolting. Parsley can do one as well. :-D
Understandable. Cilantro is a very weird taste and not my favorite herb.
Lavender breath lozenges taste exactly like soap
Load More Replies...What are valid reasons to send back food in the first place? If you requested no tomato on your burger then find a slice when it arrives, the solution is simple enough to avoid confrontation. When it comes to health risks, however, sometimes returning a meal is necessary. People with serious allergies need to be very cautious when dining out because cross contamination is always a potential risk. It's the responsibility of the customer to make servers aware of allergies before ordering food, but they must understand that accidents can always happen.
When I filled in as a server, I asked a lady how her Tuna Salad Sandwich was.
"Not great, honestly" I am sorry to hear that ma'm, what seems to be the issue? "It tastes too much like Tuna and I don't like Tuna". Ehh... Just to be sure; you DID order the Tuna sandwich? "Yes" But you don't like Tuna? "No. Usually it does not taste like Tuna. Can you fix it?" Of course Ma'm. I will take your Tuna sandwich back to the kitchen and ask them to make the Tuna taste less like Tuna? "That would be great, thanks!"
That goes into the top 10 for sure.
Lady sent her burger back, because it had sesame seeds on the bun, which she insisted are ‘made from pork’ and she didn’t eat pork…
We all started doubting our own sanity after a few minutes of back and forth, but rest assured folks, there is indeed no pork in sesame seeds.
Fear of food poisoning is another common reason customers return dishes. Apparently dining out poses double the risk of food poisoning that eating at home does. Certain foods are much more likely to make us sick, however, so choosing to prepare those foods at home may be best for nervous restaurant patrons. According to the CDC, raw or undercooked meat and eggs are the top foods to be wary of when eating out. They also warn to avoid lukewarm food, especially at a buffet or salad bar. "Cold food should be served cold, and hot food should be served hot". Some of these difficult customers mentioned on Reddit should have been thanking chefs for sending out scalding hot soup; they just didn't want anyone to get sick!
Someone sent a meal back because it “didn’t taste like anything” and it turned out they had Covid.
Lately, when I smell something bad my first thought is, "Well, no Covid at least."
Sent out two 1lbs mussel dishes to the same table. In a rich cream sauce, topped with frites.
Those mf's COUNTED the number of mussels on each plate, AND counted the fries. The server tried to explain that its weight based portions, and also that fries are kind of a guesstimate portion and no one is being ripped off here. They weren't having it.
Oh, you bet I made that insane person two extra mussels and the other lunatic 6 extra fries. They never returned, which is nice.
According to Lindsay Mattison, a former restaurant chef, there are acceptable times to send a plate back. (And to put anxious readers at ease, she has "never worked in a kitchen that deliberately messed with the food or added unsavory ingredients to a re-fired plate".) In fact, she says that she much prefers a customer giving her "the opportunity to make things right instead of writing a bad review about the restaurant later".
Some lady sent her Impossible burger back because it "tasted too much like meat"
B*tch that's the POINT but okay.
She then proceeds to order hot dogs.
In my brief stint in the FOH, I had a lady complain that the water from the hot water spigot on the coffee machine wasn’t hot enough for her tea… so I brought some water to a boil and gave it to her and that still wasn’t hot enough! Ma’am, do you want steam? Cause this is the limit for water as a liquid. One of the many reasons I switched to the kitchen, away from humanity.
Sent back their iced vanilla coffee because it was brown; vanilla is white.
So when would Lindsay send a plate back? If the dish is simply wrong, no need to suffer through it, she says. "Politely point out the mistake to the server and ask for the dish you actually ordered." Receiving a cold plate (when it was supposed to be hot) is also a valid reason to send it back. As previously mentioned, nobody wants to go home with food poisoning. "Not only will it taste off, but it could actually present a food safety issue," explained Lindsay.
Someone asked for a full refund when I worked at Taco Bell because I was too chipper at 2 am and they, "didn't like my face"
We have a vegan burger named Crispy NO Chicken. Its soy based but made to imitate chicken.
It's listed under our "green" family burgers, distinctly away from the chicken.
People come and ask for a vegetarian/vegan burger. I start listing the burgers but as soon as I say Crispy NO chicken, without fail, they start arguing with me that it's not vegan because it has chicken in the name.
"It's a soy based patty"
"But it's called chicken!"
"Yes, it's imitation chicken."
"But then it's chicken!"
One vegan even rushed to me in a frenzy, one bite taken out of her No Chicken, accusing me of serving her chicken
"No, it's imitation chicken"
Had to gather up all my coworkers, which one by one, had to look at her burger and confirm that it was indeed our vegan patty.
Don't even get me started on the vegan nuggets.
I’m here to confess. I was 19 and pregnant with my first son, I ordered a turkey sandwich and sent it back because the turkey was ugly. (It was sliced roast turkey rather than processed deli type turkey.)
I blame my 19 year old hormone riddled brain. I’m 48 and still ashamed. I worked as a server starting at 15 and worked in kitchens as a line cook and FOH off and on since. I’m so sorry to my fellow kitchen staff and FOH. I will continue the self-hatred until my death.
Well at least you matured. Nothing tasted or looked right when I was 19 and pregnant either
On that note, if your food was prepared improperly, such as over or undercooked, it's okay to send that back too. Especially "if you’re at a fancy restaurant paying top-dollar for your meal, don’t be afraid to insist on the temperature you ordered," said Lindsay. This commonly happens with steak, but the same goes for preparation of other meats, fish and eggs. In the case of undercooked chicken, Lindsay warns, definitely don't take a risk. The kitchen needs to know if they're serving salmonella on a plate.
The clam chowder that they got was cold.. we didn't sell clam chowder they got it from some other restaurant.
Woman comes in to my sushi/hibachi restaurant and ordered steak tartar and then sent it back because "why would give me a plate of raw meat?! I wanted it well done! I'm calling the health inspector about this. You can't serve paying customers raw meat like this!"
Another one, back in high school I worked at Dairy Queen, and had a woman demand a refund for her entire $50 order because I couldn't put a lid on an ice cream cone "so it doesn't make a mess while I'm driving home. Obviously, that wouldn't work so I offered to make it in a sundae cup with a lid and give her the cone on the side. I offered to make the cone and put it in a parfait cup with a lid. No. She wanted me to put a sundae lid on a cone. I'm the oldest of 5 so at least half my blood cells are actually malicious compliance so I said OK, made her cone, grabbed the lid, and held eye contact while I put it on the cone and handed it to her. She immediately started screaming about how disrespectful I was and that I ruined her food and she wanted to see the manager and a full refund... I just grabbed my boss, told him what was up, and he (politely) told her that if she didn't want to eat the food she ordered that she could go eat sh*t. He husband eventually came looking for her and dragged her out while apologizing to everyone.
Some people just deserve to be buried in a ditch next to a dirt road.
Had chicken wings sent back for 'tasting like chicken'
They did not get a replacement.
Because industry modified my palate and I just can't deal with real flavors.
Lastly, Lindsay notes that finding a foreign object on your plate or receiving food that's simply inedible are two more reasons to return a meal. As horrific as it sounds, sometimes "a stray hair, a bug or something gross like a Band-Aid finds its way onto your plate". As far as deeming your meal inedible, Lindsay first sets some ground rules: "don’t eat all but one bite and ask for a new dish because you didn’t like it". "But if you’re a few bites in and the food is inedible, it’s always fine ask for a replacement meal," she says. "It might not be about personal preference; maybe the cook accidentally added too much salt or one of the ingredients has gone bad. Sending it back lets the chef taste the dish to see if she thinks it should be modified or changed."
I once watched a woman get in a screaming match with every single person on staff from her server all the way through BoH to the GM that finally kicked her out, all over a "hair" in her food. No matter how many times it was explained, she did not understand what corn silk was. Even after the meal was comped she demanded they admit it was hair and apologize for gaslighting her.
Her date got up and left her there somewhere in the middle of the argument with the head chef. This was an extremely upscale restaurant on a spa resort. How this woman had never seen whole corn before in her life is beyond me.
FOH here.
“Could you explain the sausage wrapped egg?” (Scotch egg with description on menu)
“Yes, it’s a soft boiled egg wrapped in sausage”
“Does the sausage have meat in it?”
“Yes.. the sausage is meat.”
Customer orders scotch egg and another dish, food is fired. 5 minutes later customer waves me down:
“Can you cancel our food, we’re going to go somewhere else, we’re vegetarian.”
We used to sell freshly baked bread as a sharing loaf. Customer complained that it tasted like it had been in an oven...
Some of the responses on Reddit included vegetarians sending back dishes with meat because they somehow forgot their convictions or didn't realize what they were ordering... As with allergies, being transparent with restaurant staff about dietary preferences is the job of the patron. From personal experience, I have found it's much easier for everyone to be on the same page if I just ask exactly what the vegan options are. Servers are usually helpful and accommodating, and having this conversation before ordering almost guarantees I receive what I wanted. It is much less embarrassing to ask questions when browsing the menu than to sheepishly admit when the food arrives that you didn't know what prosciutto is.
Someone sent back eggs Benedict because the hollandaise was "too flavourful"
A guy got mad that he felt he was served “too much food” since his portion of brunch potatoes was bigger than the table next to him. He asked to speak to the manager (me) to complain about it and made me take his plate back and bring it out with fewer potatoes
Years ago, my brother and I worked I. The same kitchen. I was FOH expo, and he was BOH expo. Server brought back a pasta dish and said customer said it didn’t taste right. I looked at my brother and handed him the dish. He put a new pasta bowl on top of the returned pasta, flips it over, wipes the rim and regarnished it and I sold it back to the server. Customer says it tastes perfect now Haha
One reason not to send back a meal is to avoid wasting it. Food waste is a prevalent issue worldwide, being responsible for 6% of global greenhouse gas emissions, but the United States is the worst contributor. In the US, up to 40% of all food produced is thrown away, causing food to take up more space in landfills than anything else. Typically, the issue is addressed at a household level, but restaurants play a part as well.
My friend had someone send back a Caesar salad because "it wasn't warm." Nuked it in the microwave, they were very happy.
A woman sent back her pancakes because she found a long black hair in it.. My hair is short, blonde and curly at the time. The guy who made the pancakes had a shaved head. No one else handled her food, but guess who had long black hair? Her..
Manager just shrugged and said make her new ones.
Was working at a vegan restaurant and had a customer send back his food because it "tasted too good" and must have had something non vegan in it. Apparently, the customer just sat at the table pouting while everyone else enjoyed their meal.
Certain cities worldwide, including New York and Paris, have implemented donation programs to minimize food waste. Even apps such as "Too Good Too Go", which allows restaurants and bakeries to sell leftover food at discounted prices, are rising in popularity. A study by Unilever found that most customers, 72% of them in fact, actually do care about "environmentally friendly disposal of food waste". And 60% of diners desire more transparency about the "sustainability practices of restaurants". While improvements are being made to combat food waste, every little step helps in reducing our individual "foodprints". Before sending back another meal, take a moment to consider where that food will end up next.
Had someone send back a New York strip for being “too meaty.” Still can’t wrap my head around that one.
Had a lady send back her nachos that she ordered and received a week prior (she had ordered it to go). She had come in for dinner with her son, and she brought back the nachos, saying there wasn’t enough cheese on it and she didn’t like it much. Again, this order was from the previous week!
I don’t even know how someone could come to that conclusion…
One weird one that’s always stuck out was the customer that wouldn’t touch the purple carrots in the multi colored carrot side because that meant they were burnt. Chef went out to assure them that’s just their colour. Wouldn’t believe it
For most people there is such a gap between the growing of our food and what we buy and consume. I must admit I didn't know there can be different colour carrots until about ten years ago. It blew my mind and now I get rainbow carrots whenever I see them because they're fun to eat. Don't overcook the purple ones or they'll lose all their colour though.
Working in a restaurant is by no means an easy job. Whether you're the chef churning out dozens of meals at a time or a server darting between the kitchen and hangry customers, the environment is quite stressful. While the customer may always be right, they can still be obnoxious too. When mistakes happen and you do need to send something back, remember to use your best manners. And please don't cite one of the silly reasons on this list.
Have you ever worked in the food service industry? We would love to hear about any ridiculous customer requests you received in the comments section!
Worked at seafood restaurant, had a “grilled salmon Reuben” on the lunch menu. Lady at the bar sent it back immediately because she didn’t know it had fish on it.
I had a rare steak come back because it "looks cold inside." Gave me a chuckle.
Sent back a French onion soup for being "too salty, and just too many onions for me"
Also, too much stock... please bring me a hot dog.
Had a gluten free grilled cheese come back because "the kid is a visual learner and it needs to be open faced."
Nothing i've ever done has topped that. This was like 2 weeks ago.
I might have an explanation for the sesame pork seeds. Maybe she bought toasted sesame seeds from a whole foods vendor and it was toasted in lard. Therefore the packaging would say it has pork in it. I can't think of anything else lol.
I suppose that could be. I personally toast them in a dry pan; otherwise, they're fried.
One of the managers at the place I work at came to the our restaurant and ordered a chicken quesadilla then sent it back cause it was too cheesy. When I’m saying I haven’t been right since, I’m underselling it. How can a cheesy tortilla be too cheesy? It’s in the name!! F*cking management
A woman once sent back her seared tuna because it tasted like....tuna. She ordered the exact same thing every day.
I feel for this one, I had a lady in Melbourne constantly do this to me too, she’d even find out which section I was working to harass me. My boss finally let me tell her I wasn’t ever going to serve her again, and find another restaurant or waitress to order off
Worked in banquets at a hotel. Server requested a vegetarian plate for a guest who didn’t eat meat. Made her a vegetarian meal, and the guest sent it back because she wanted fish. She didn’t ask for fish, she just thought if she said she “didn’t eat meat” we would give her fish instead. Fish wasn’t being served at that event.
We made her fish.
I had 2 gems in a pizzeria, The first one I got a chilli prawn pizza returned because it had spicy chilli on it. I guess the three hot red chillies printed on our menu weren't enough of a tell, let alone the name of the pizza. FOH manager gave in as always and comped her refire.. Second- menu reading error again, sort of.. it was a bbq pizza (had listed bbq onion jam as the base sauce) and the customer returned it to remove the onion topping as he was "deathly allergic" but he could eat the texture-less onion in the sauce when questioned... So I refused to refire that one because of "duty of care for his safety" / he was a f*ckwit.
Heirloom Tomato Salad had "too much tomato"
Ice cream was frozen.
Also had a table that ordered one steak mid rare and one well done. Waitress got the plates the wrong way round and rather than just swap plates when they realised they insisted I cook two fresh ones. You can imagine how that went.
Ice cream can indeed be too cold. When it happens, it looses its creamyness, so you have to use your spoon like a pick axe to break loose a piece, and it cannot be "balled up" forming decorative scoops on the plate. Putting it in your mouth will give you the chills and can result in dentin hypersensitivity. Also as things tend to loose some of the taste as they cool down, eating icecream that is too cold (e.i. -18C comming straight from the freezer) can be a rather bland experience. All of that effects causes a rather unpleasant experience, and a good restaurant should know this, and serve it at the right temperature. The optimal point is just before it starts melting, so I guess that you can say that it should not be that frozen.
Had someone send fettuccine alfredo back because it was "too spicy" lol
If that's spicy, how this person drink water without crying from the burn?
Had a fish come back because the wife insisted it wasn't fresh and the husband was supposedly a fisherman and also claimed it wasn't fresh. I live in Hawaii our fish we cook for dinner was usually swimming that morning.
Lady sent food back to the kitchen so we could cool it down since it was too hot. Server just left it in the window for a few minutes and then took it back.
I'll never be able to figure that one out.
The most common for me is someone who got a chicken thigh. Dark meat is dark. Yes that's a vein. Bone in chicken has bones. And veins.
Too much chicken on the chicken sandwich, too much cheese in the mac and cheese, and the most recent one that actually upset me the most... some lady claimed her scotched egg was too runny......
Every day we stray further from our path.
I was working cashier at a fast casual Japanese restaurant that had teriyaki bowls and sushi rolls. An older lady comes in seemingly in a hurry and asks for a recommendation on something she can eat easily while she’s in a lunch meeting. I recommend some rolls and she decides to go with the California rolls. She asks if they’re spicy and I tell her they are not. An hour later she comes back huffing and puffing telling me I told her it wasn’t spicy but that it was. I’m incredibly puzzled so I look at the food she brought back and I notice that the mound of wasabi on the side of the plate is gone. I ask her if she ate that whole thing and she tells me she did and that it was very spicy and that she’ll report me (?) and give me a bad review because she’s the editor of a food magazine. Again, I’m baffled and try to explain the situation but the stuff she was saying wasn’t making sense and nothing I was saying was getting through. I just wanted her to stop making a scene and leave so I gave her a refund. Other customers in the restaurant and I were all looking at me and each other shaking our heads.
A food critic/ editor who doesn’t know wasabi 😆 I hate the liars at work so much
I worked at a BBQ place in Charleston, SC. Had a customer who insisted they knew all about BBQ. They sent the smoked ribs and chicken back because "it's pink, that means it's undercooked." They were pointing at the smoke ring.
Sat next to a guy in an Italian trattoria in Rome. He sent back his pizza as he wanted 'normal cheese'. The waiter explained it was burrata and that it said so on the menu. Customer explained that he hadn't read the description on the menu and wanted a new 'normal cheese' pizza'.
My heart goes out to Italian waiting staff having to deal with people expecting lasagne like the ready meal they buy for £1 from Iceland or complaining the pizza isn't proper because it isn't like the slice they can get cheap with free salad from a booth down town.
I was working breakfast one day as the runner. Had this one guy come and sit down. We weren't too busy at the time, but just enough for this to be a pain. He had eggs Benedict and well done toast on the side. I put the eggs down and the plate of toast wasn't even on the table before he said it wasn't done enough. Okay fine, go back put it in the toaster again. The toaster is right next to the exit of the kitchen. Its now a healthy dark brown with lines of black. Went back to the table, and he sent it back again saying he wants it toasted more. Okay then. I put it through the toaster until it was all black. Went back to the table and again he sent it back. The chef noticed me with the same f*cking bread and said give it here, he put it on a hot plate, poured a bit of vodka over it, flambed the thing, and then gave me the plate to run. He gave me ten bucks after his meal and said he wanted to know what would happen if he sent back toast enough times. Prick
Had a dude order "One cheeseburger, plain and dry." (This was the entire order, I witnessed it taken) and then bring it back complaining it wasn't plain and dry because it had cheese on it. The giant board menu lists cheese and hamburgers separately but even if it didn't what the f*ck. Thought the chef was going to punch him when he realized what the guy was saying.
Not the weirdest I'm sure but this one still gets to me.
I once had a lady send back nachos because they had lettuce on them. She claimed to be allergic. I've had people complain wings came out too fast on a busy night. Yeah, we serve wings, by the time I'm putting your order in, all the cooks have to do is drop fries and toss the wings. We're kinda famous for this.
Customer sent back gumbo with all the okra removed because there were too many jalapenos(okra) in it
Once we had a lady complain that her bowl was too cold.
Let me be clear here. She had eaten a good chunk of the soup and said that she couldn’t continue because the bowl was too cold.
We ended up just microwaving a bowl for 20 seconds and sending her some fresh soup. Seriously though, how do people think up these excuses.
Somebody sent back salmon because it supposedly wasn’t done in the middle. Several chefs and temperature checks later, we find out that their actual reason for sending it back was that the middle was pink.
Salmon is a bit tricky to cook, as the margin between cooked and cooked dry can be quite narrow and hence you need an experienced chef to get it just right. Furthermore the tone of the fish does not change that much, so it can be difficult to notice the difference, especially for the untrained eye.
Ice cream too cold. Not freezer burnt, not too hard or had thawed/melted and refroze, just it was too cold.
After explaining to them it was not going to be a Mr Whippy in a cone but a quenelle.
Too f*cking cold and it hurt her teeth.
Either that or someone who ordered steak and changed to a salmon dish after it had gone out because they saw cows outside being herded up the road, but they were big tippers laughed at themselves and very apologetic so no hard feelings there.
Lady order Mahi Mahi, sent it back because she remembered she's allergic to fish.
Okay, I can sorta see how this happens (although why these people think they're entitled to have the restaurant pick up the tab for their mistake I have no idea). She may have recently been diagnosed with some food intolerances, so not a life threatening allergy - such as with peanuts - or one that causes immediate symptoms, and then have ordered the mahi mahi out of habit.
Lady wanted rare prime rib, sent it back because it wasn’t hot enough. She wanted it like piping hot and bright red. Didn’t know you can’t have it both ways.
I had someone send back two orders of fish because she didn’t know it was gonna cost so much. She though the second filet was a 1 for 1 substitute for two veggie side options that came with the entree
Ok but really, can we just appreciate how many people make absolutely bizarre assumptions out of nowhere instead of JUST ASKING and then it's somehow not their own fault
On the morning of oil change, fries were sent back because they tasted fishy. Wouldn’t listen to this is fresh oil talk.
I was once in line at a Jamba Juice and the person in front me had the people blend their smoothie for an absurd amount of time because they wanted it extra smooth.
Portion was too big. They didn't want to waste food by not being able to eat the whole thing. So they sent it back and asked for a smaller piece of fish, and could you please make everything else fresh too, since it will go cold while you are cooking the new bit of salmon.
I got a baked potato back once because it was too starchy
To be fair some potato varieties can be quite starchy but I'd never send a baked potato back for that reason.
The chicken salad was moist.
Well, you know "everyone hates that word" - I am clueless who started that.
Sorry, I didn't realise the frittata wasn't vegan
Omg! I overheard this exact same thing at the restaurant we went to for Easter brunch. This girl ordered a frittata and then when the waiter left, her friend completely shamed her with that "oh my god how can you eat that and I'm so much more evolved than you because I'm vegan nonsense." When the waiter came she not only sent her frittata back, but acted like how dare they bring her what she asked for because it's not vegan!" (Mind you the menu CLEARLY stated that the dish was made with eggs, cream, and cheese for those with dairy sensitivity) B***h knew she wanted that damn frittata, and it looked hella good too. But no....she'd rather look all "woke" in front of her friend than admit it.🙄
Medium rare burger ordered, split four ways. Roughly a 7 oz burger. 2/4 sent back because they didn’t expect us to actually cook it mid rare.
Had a “Hearts of Romaine” salad (caesar) go back because it “has no actual lettuce! Like can I get some green leafs?!?”
Not enough shrimp in the tuna crudo.
Just going out on a limb here...but I'm guessing there wouldn't be any shrimp in this dish?? But this is me just spit balling here.
Sent back a pizza (at a fine dining Italian restaurant) because the mozzarella was “too chewy”
i had a guy pull out a tape measure and measure the 16 inch pizza he ordered ToGo. 15 1/2 ". had to remake it. had to stretch the dough. awesome thing on a Friday night.
it came out too fast and they wanted to have a glass of wine first
This I can understand : for Europeans sometimes US timing is way too fast. While in the US, I often enjoy sipping on a cocktail before eating and I specifically ask to bring the food AFTER I'm done with my drink. The vast majority it's no problem but every once in a while I get my drink and my food within 2 minutes.
Lady ordered a chopped salad (no meat) with gorgonzola cheese crumbles. She explained she couldn't eat cold food and "can you heat it up a little?"
This wasn't me but my coworker.
She had to straight-face her 'of course' and calmly walk away, I'd be laughing my ass off.
I see no problem in this? Sometimes salad is served very cold. A few seconds in the microwave or oven and it is good to go...
They claimed my mango sorbet tasted like fish. It didn't.
If you're taking a certain type of antibiotics this can happen, I know cause I had this happen to me - the mango ice cream literally tasted like horrible fish ice cream to me but tasted just fine for everyone else when I was on antibiotics (maybe Keflex?).
The Creme Brulee was cold in the center, and burnt on top ( brown, not burnt).
I am a brunch cook for a popular alpine themed restaraunt in my city, and we once had a guy send back a breakfast hash because it had fried eggs on it, and the menu didn't specify it had eggs ( I do understand the guy could've had an allergy), like it's brunch at an alpine place there's gonna be f*cking eggs on EVERYTHING
I've never been in an alpine themed restaurants, but as an outsider I have to say that I don't think Alpine and immediately think eggs. Dairy, yes, but not chickens. So I think the fault is in the assumption that people know alpine means eggs on everything.
I've got over 30 yrs working in the restaurant business. i wish that i had kept a daily journal over this stuff. i could write a tv series and retire. there'd be a lot cussing so i guess it'd have to be on Netflix
Had a tourist once hand back an empty ice cream wrapper for a refund because it wasn't the same as ones in her country.
She really shouldn't have visited another country if she thinks every thing will be the same as her country.
Load More Replies...
I've sent food back twice. Once because there was rocket in a salad that wasn't supposed to have any (it makes my tongue sting) and once because the fish was way off. I got it from a buffet so I let the buffet supervisor know that the fish was bad. She smelled it and said that it was ok. I insisted that she should remove it but she said no. This was the first time in my life that I asked to speak to the manager. He came, smelled the fish, and told her to throw it away immediately. He apologized, thanked me, and offered a replacement.
This whole thread made me mad! I've never sent food back in my life! I just don't go to that restaurant again.
As a food loving person I cringed while reading this stuff. So many wasted products and especially proteins... So many people who are (only) used to industrial stuff... So instead of being lazy and get a burger from a fast food place like actually planned, I'm going to prepare a creamy pumpkin soup and spinach dumpling for which I can use up my stale bread rolls. And top it with some caramelized onions. And I will appreciate the hell out of it. Cooking and eating properly is self caring and self-love ☺️
I sent back a cesar salad recently because even though they didn't show it on the menu it had some weird ass lemon/jalapeno dressing on it. Wonder if the staff felt like this about me... but really don't care. If it doesn't have cesar dressing then it isn't a cesar salad (IMO).
I worked host at a diner that had mostly elderly customers. Like once a week I'd see someone under 60. One busy Sunday, 2 hipsters come in. I seat them. 20 minutes later, they flag me down. They wanted to return their cinnamon rolls for not being churros. Both of them explained how stupid we all were to forget the word for churros and how if we didn't know how to make them properly we should take them off the menu entirely. Even the manager couldn't make sense of it. Ended up asking them to leave after they kept blowing huge vape clouds in people's faces.
To be between entitled people and their food is the worst place to be,
Front of house (waitstaff) and back of house (kitchen staff)
Load More Replies... I worked at a steak house and had a lady send back her steak, she insisted it needed to be more well done because her Dr. wouldn't allow her to have red meat. I stood stunned for a couple beats staring at her guests waiting for someone to tell her, but nothing.
Had a lady send back a filet mignon because it was too tender. I’ve never seen so many cooks lose their sanity at once.
I had to send back salmon once, because it was frozen in the center. Even the server and manager realized I was right and apologized. I was offered a free meal, but I turned it down, because I just wasn't comfortable with what might happen in the kitchen. (my issue)
I made a pair of martinis and sent them out. Waitress took them, but was back in just a minute or two, and said that the customer complained that "the glasses aren't full". I dumped the martinis back into the shaker with some more ice, shook it up a bit, then poured them back into their glasses. Hey, whattaya know? They're full now!
🙋♀️ I have one where I was a 50% Karen. Had been working as a server in a fresh seafood restaurant in Tampa (like seafood right off the boat) for several months where they are cooked live (don’t get on me, it was a while ago and it is a pretty gross practice). I went inland to Orlando to see my mom and ordered blue crabs at a local seafood restaurant. Sent them back because they tasted fishy—the server looked at me like the biggest a/hole on the planet. I ordered snow crab instead (which is tossed on ice pretty immediately after catch). But I probably should have sucked it up and added more vinegar and Old Bay. Sorry, crab lady! I still tipped well!
That's it? Please make another post on this (though I hope this doesn't happen with anyone without a valid reason & people should become more mature & less selfish & miserly to save a few bucks). Just give us the incidents that happened in the past. Thank you.
When I worked at olive garden a man asked if we had a different fork he could use because the ones he was given were too flat. I told him, no, but did offer him plastic utensils incase he would like that better. He said he would stick with the original fork, but wanted to talk to the manager. My manager went out, politely listened to him, laid the fork on the table and tapped the prongs down so the fork flipped through the air and said, "they seem curved enough to me."
When I was a manager for Applebee's, I had a table say they didn't like the Spinach Artichoke Dip because "it tasted too much like spinach." Ummmm...k. After they had eaten ALL of it. I think they got the bill and didn't have enough money but I'll never forget that.
I know someone who does so much of these things. I always end up secretly leaving an extra big tip because of that person's behavior. I also won't point out any actual minor flaws like a small hair in the food because the person will get all high and mighty and it'll just become too dramatic.
I've got over 30 yrs working in the restaurant business. i wish that i had kept a daily journal over this stuff. i could write a tv series and retire. there'd be a lot cussing so i guess it'd have to be on Netflix
Had a tourist once hand back an empty ice cream wrapper for a refund because it wasn't the same as ones in her country.
She really shouldn't have visited another country if she thinks every thing will be the same as her country.
Load More Replies... I've sent food back twice. Once because there was rocket in a salad that wasn't supposed to have any (it makes my tongue sting) and once because the fish was way off. I got it from a buffet so I let the buffet supervisor know that the fish was bad. She smelled it and said that it was ok. I insisted that she should remove it but she said no. This was the first time in my life that I asked to speak to the manager. He came, smelled the fish, and told her to throw it away immediately. He apologized, thanked me, and offered a replacement.
This whole thread made me mad! I've never sent food back in my life! I just don't go to that restaurant again.
As a food loving person I cringed while reading this stuff. So many wasted products and especially proteins... So many people who are (only) used to industrial stuff... So instead of being lazy and get a burger from a fast food place like actually planned, I'm going to prepare a creamy pumpkin soup and spinach dumpling for which I can use up my stale bread rolls. And top it with some caramelized onions. And I will appreciate the hell out of it. Cooking and eating properly is self caring and self-love ☺️
I sent back a cesar salad recently because even though they didn't show it on the menu it had some weird ass lemon/jalapeno dressing on it. Wonder if the staff felt like this about me... but really don't care. If it doesn't have cesar dressing then it isn't a cesar salad (IMO).
I worked host at a diner that had mostly elderly customers. Like once a week I'd see someone under 60. One busy Sunday, 2 hipsters come in. I seat them. 20 minutes later, they flag me down. They wanted to return their cinnamon rolls for not being churros. Both of them explained how stupid we all were to forget the word for churros and how if we didn't know how to make them properly we should take them off the menu entirely. Even the manager couldn't make sense of it. Ended up asking them to leave after they kept blowing huge vape clouds in people's faces.
To be between entitled people and their food is the worst place to be,
Front of house (waitstaff) and back of house (kitchen staff)
Load More Replies... I worked at a steak house and had a lady send back her steak, she insisted it needed to be more well done because her Dr. wouldn't allow her to have red meat. I stood stunned for a couple beats staring at her guests waiting for someone to tell her, but nothing.
Had a lady send back a filet mignon because it was too tender. I’ve never seen so many cooks lose their sanity at once.
I had to send back salmon once, because it was frozen in the center. Even the server and manager realized I was right and apologized. I was offered a free meal, but I turned it down, because I just wasn't comfortable with what might happen in the kitchen. (my issue)
I made a pair of martinis and sent them out. Waitress took them, but was back in just a minute or two, and said that the customer complained that "the glasses aren't full". I dumped the martinis back into the shaker with some more ice, shook it up a bit, then poured them back into their glasses. Hey, whattaya know? They're full now!
🙋♀️ I have one where I was a 50% Karen. Had been working as a server in a fresh seafood restaurant in Tampa (like seafood right off the boat) for several months where they are cooked live (don’t get on me, it was a while ago and it is a pretty gross practice). I went inland to Orlando to see my mom and ordered blue crabs at a local seafood restaurant. Sent them back because they tasted fishy—the server looked at me like the biggest a/hole on the planet. I ordered snow crab instead (which is tossed on ice pretty immediately after catch). But I probably should have sucked it up and added more vinegar and Old Bay. Sorry, crab lady! I still tipped well!
That's it? Please make another post on this (though I hope this doesn't happen with anyone without a valid reason & people should become more mature & less selfish & miserly to save a few bucks). Just give us the incidents that happened in the past. Thank you.
When I worked at olive garden a man asked if we had a different fork he could use because the ones he was given were too flat. I told him, no, but did offer him plastic utensils incase he would like that better. He said he would stick with the original fork, but wanted to talk to the manager. My manager went out, politely listened to him, laid the fork on the table and tapped the prongs down so the fork flipped through the air and said, "they seem curved enough to me."
When I was a manager for Applebee's, I had a table say they didn't like the Spinach Artichoke Dip because "it tasted too much like spinach." Ummmm...k. After they had eaten ALL of it. I think they got the bill and didn't have enough money but I'll never forget that.
I know someone who does so much of these things. I always end up secretly leaving an extra big tip because of that person's behavior. I also won't point out any actual minor flaws like a small hair in the food because the person will get all high and mighty and it'll just become too dramatic.
