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For small businesses these days, it’s all about customer reviews. It doesn't matter how slick of a marketing campaign you have or how much you invest in advertising and hosting grand events; it can all come hideously undone with a couple of unhappy customers who decide to tell the world about it.
However, it needn’t be the end of the world. Sometimes, if the negative feedback is genuine, a humble apology and promise to fix the issue can show honesty and willingness to listen, which many potential customers can appreciate.
Alternatively, if the complaint is malicious and false, a witty comeback and a withering response can also win fans. You might even go viral and get a ton of free exposure!
RELATED: Chinese Takeaway Goes Viral For Its Savage Replies To Bad Customer Reviews
How to Respond to Negative Feedback from Customers?
Being witty is your answer. Need further proof? Well, the good folks here at Bored Panda had collected a list of negative customer feedback examples when restaurant owners dealt with these negative reviews just perfectly. Scroll down below to check them out for yourself!
(Facebook cover image: Dave Walker)
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#4
Άρης Παπαδόπουλος 7 years ago
Also, they left, their table was given away, but the service was good.
#6
Lizzie the Crayon 7 years ago
Because they think being legal and making sense makes sense, unlike you, Blurred Name.
#16
Christina Sersif 7 years ago
If you come into a restaurant when they're closing you shouldn't expect suburb service. You're actually a d!ck for deciding to come in when they're trying to end their day because you feel entitled to food. Mcdonalds is open 24 hours.
#19
Wil Vanderheijden 7 years ago
This could really backfire for the other Chinese restaurant. People remember this kind of funny publicity better than a good review.
#23
Christina Sersif 7 years ago
This is the proper way to respond to a bad review. Very carefully call out their lies without resulting to insulting them like the Irish restaurant did.
#24
Victoria Rey Piuma 7 years ago
Perfect last sentence! !!!! 'Meat by itself is utterly fantastic.' Alsono exclamation mark. It is fact.
#25
#26
Christina Sersif 7 years ago
I wish they didn't block the people's names. I just want to see if it's someone I know so I know to stay clear of this person.
#30
Wil Vanderheijden 7 years ago
Who else feels the urge to find Peter B. from Forest Hill US and ask him if the burn already healed?
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What do you think ?
Christina Sersif 7 years ago
I like posts like this, but they usually overdo it and after about 30 I'm done. Anyway, some of these are clearly a rude, entitled guest where others are salty immature owners.
Eduardo Martins 6 years ago
I don’t like these reviews tbh, all we see are entitled, rude and arrogant owners.
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Sugar Latte 7 years ago
And now, we wonder, how many of these owners were lying to the reviewers?
Christina Sersif 7 years ago
I like posts like this, but they usually overdo it and after about 30 I'm done. Anyway, some of these are clearly a rude, entitled guest where others are salty immature owners.
Eduardo Martins 6 years ago
I don’t like these reviews tbh, all we see are entitled, rude and arrogant owners.
Load More Replies... Sugar Latte 7 years ago
And now, we wonder, how many of these owners were lying to the reviewers?
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