For small businesses these days, it's all about the reviews. It doesn't matter how slick of a marketing campaign you have, how much you invest in advertising and hosting grand events; it can all come hideously undone with a couple of unhappy customers who decided to tell the world about it.

However, it needn't be the end of the world. Sometimes, if the negative review is genuine, a humble apology and promise to fix the issue can show an honesty and willingness to listen that many potential customers can appreciate. Alternatively, if the complaint is malicious and false, a witty and withering response can also win fans. You might even go viral and get a ton of free exposure!

Need further proof? Well, the good folks here at Bored Panda have collected a list of examples when restaurant owners dealt with negatively reviews just perfectly. Scroll down below to check them out for yourself, and let us know what you think in the comments! (Facebook cover image: Dave Walker)

#1

Don't Like Our Food? Let's Go To The Videotape!

JoeBenigo Report

Elizabeth 2 months ago

Wow, that response. They must have remembered these customers!

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“You don't define your brand. Your customers do,” is a common saying among customer service experts. And it's true. Customer reviews have become so important to people that now 90% of consumers read online reviews before visiting a business. And 88% of consumers trust online reviews as much as personal recommendations. That's a lot!

#2

Fake Review Before The Restaurant Even Opens

your_dankesty Report

#3

Business Owner Claps Back On Yelp User For Leaving A Negative Comment On His Restaurant

thekinkykinkycrow Report

Kaisu Rei 2 months ago

Why would people do this to a company though?

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So you need visible reviews for potential customers to check out, but they need to be good ones. If you get a bad review it can be soul-destroying; you pour your heart and soul into your business only for it to be tarnished by a customer who might simply be in a bad mood, or had unrealistic expectations.

Businesses are at risk of losing 22% of consumers who would have bought from them when there is a negative review. This is based off just one review! If there are three or more negative reviews, the chance of losing customers jumps to 59.2%. Four or more negative reviews can turn as much as 70% of customers away. You simply can't ignore these people, no matter how unfair it might seem.

#4

Lady Complaining About Not Getting Food She Didn't Like That They Don't Sell Anyway.

Trenz007 Report

Άρης Παπαδόπουλος 2 months ago

Also, they left, their table was given away, but the service was good.

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#5

Restaurant Calls Out Reviewer.

EvilSandman Report

DP von Icecream 2 months ago

OUCH!!!!!!

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But why do people leave bad reviews? Well, apparently only 23% of customers say they post negative reviews out of vengeance, so chances are, they are not out to get you personally. 70% of people who complain want to get a response from you, which suggests that they are giving you the opportunity to make things right. Unfortunately, only 38% actually receive a reply.

90% of people who complain say that they do it to help other people to make decisions about where they should take their business. So if you are helpful and make the effort to reply in a courteous way, you can use a negative review to show that you are willing to adapt to customer needs and demands.

#6

Restaurant Owner Wasn't Having It.

PmMeBeer Report

Lizzie the Crayon 2 months ago

Because they think being legal and making sense makes sense, unlike you, Blurred Name.

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#7

Local Restaurant Exposes A Bad Reviewer

heylookitsnothing Report

The durpy dolphin 2 months ago

Woah, shots fired, i repeat, shots fired

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#8

Negative-Feedback-Restaurant-Comebacks

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Luis Milian 2 months ago

local guide reviewing the wrong restaurant

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#9

Negative-Feedback-Restaurant-Comebacks

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Dominique Somers 2 months ago

that's why he has zero friends!

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#10

Negative-Feedback-Restaurant-Comebacks

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shh~ 2 months ago

lol

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#11

Op Thinks The Taco Joint Is Her Kids Playground

bibyeidentity Report

Bored Fox 2 months ago (edited)

I have all the respect for the restaurants that do not allow children running around the tables. Running children are very annoying for the other customers and it is also very dangerous because a children can injure themselves very easily.

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#12

A Freedom Camper Gets Shitty Over The Fact That A Restaurant Asks Them To Leave... After They've Been Charging Their Devices For Three Hours And Bought Several (Read: Two) Beverages. Oh, And This Is On Boxing Day - One Of The Restaurant's Busiest Days.

3789460947994 Report

A Rose Among Thorns 2 months ago

Burn

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#13

This Owner Exposing Their Ex-Employee

DanyaBananya Report

The durpy dolphin 2 months ago

Thats how he knew your secret gray tea recipe

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#14

Restaurant Owner Burns Reviewer

TDog81 Report

Kjorn 2 months ago

the owner is too polite

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#15

Lick A Cake, Get Your 'Just Desserts'!

Leah8329 Report

Kjorn 2 months ago

people are disrespectfull and expect others to be respectuous?

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#16

Woman Leaves Poor Review On Local Restaurant, Restaurant Fires Back

lilgnat Report

Christina Sersif 2 months ago

If you come into a restaurant when they're closing you shouldn't expect suburb service. You're actually a d!ck for deciding to come in when they're trying to end their day because you feel entitled to food. Mcdonalds is open 24 hours.

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#17

Restaurant Calls Out Bs Review.

killerdrama Report

Άρης Παπαδόπουλος 2 months ago

Damn it mother! Too early!

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#18

Customer Tried To Spread Bullshit

itsaavocado Report

SnowyLynx 2 months ago

Stupid people

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#19

Rival Chinese Restaurant Called Out Leaving A Review

Nice_Yams Report

Wil Vanderheijden 2 months ago

This could really backfire for the other Chinese restaurant. People remember this kind of funny publicity better than a good review.

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#20

Classic Google Review Gag!

Nullifier69 Report

Rebekah 2 months ago

Up vote for using "whilst". It's a word that needs more love.

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#21

Local Irish Pub Owner Destroys Obnoxious Lying Patron/Yankees Fan

paperhurts Report

A Rose Among Thorns 2 months ago

middle school class: OOOOooOOoOOOohhhhh

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#22

One Of My Favorite Restaurants Got A Bad Review And The Owner/Chef Called Them Out...

Fairle Report

A Rose Among Thorns 2 months ago

Using his own words against him!

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#23

Local Restaurant Gets A Negative Review, Replies To Customer Calling Them Out And Providing Proof

ultrasuperman1001 Report

Christina Sersif 2 months ago

This is the proper way to respond to a bad review. Very carefully call out their lies without resulting to insulting them like the Irish restaurant did.

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#24

Lady Claims She She Spent $73 On Two Sandwhiches And Some Beans. Owner Looks Up Her Exact Order.

tobeornottobeugly Report

Victoria Rey Piuma 2 months ago

Perfect last sentence! !!!! 'Meat by itself is utterly fantastic.' Alsono exclamation mark. It is fact.

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#25

Restaurant Business Owner Calls Out Disgruntled Former Employee Leaving Fake Review

Mewwtant Report

Serbob 2 months ago

It took 2 years for the owner to respond?

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#26

Breakfast Extortion!

lisa-lizard-queen Report

Christina Sersif 2 months ago

I wish they didn't block the people's names. I just want to see if it's someone I know so I know to stay clear of this person.

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#27

Casually Browsing Reviews For Dinner When...

ginga_gingaa Report

JessG 2 months ago

Dairy allergy and orders PESTO?!?! Real pesto has Parmesan IN it. Why order it at ALL if you have an allergy? This just tells me that they were absolutely informed about the pea purée, or they're just dumb.

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#28

Our Special Tonight: R/Quityourbullshit With Hints Of R/Engrish.

officialkfc Report

Clinton Yew 2 months ago

i wan to see the CCTV footage of this one lol

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#29

Looked Up Reviews For A Restaurant Where We Were Staying This Week, Found The Review That Convinced Us We Needed To Eat There

karika47 Report

A Rose Among Thorns 2 months ago

Oh man

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#30

Negative-Feedback-Restaurant-Comebacks

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Wil Vanderheijden 2 months ago

Who else feels the urge to find Peter B. from Forest Hill US and ask him if the burn already healed?

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