30 Of The Funniest Restaurant Comebacks To Negative Reviews
For small businesses these days, it's all about the reviews. It doesn't matter how slick of a marketing campaign you have, how much you invest in advertising and hosting grand events; it can all come hideously undone with a couple of unhappy customers who decided to tell the world about it.
However, it needn't be the end of the world. Sometimes, if the negative review is genuine, a humble apology and promise to fix the issue can show an honesty and willingness to listen that many potential customers can appreciate. Alternatively, if the complaint is malicious and false, a witty and withering response can also win fans. You might even go viral and get a ton of free exposure!
Need further proof? Well, the good folks here at Bored Panda have collected a list of examples when restaurant owners dealt with negatively reviews just perfectly. Scroll down below to check them out for yourself, and let us know what you think in the comments! (Facebook cover image: Dave Walker)
“You don't define your brand. Your customers do,” is a common saying among customer service experts. And it's true. Customer reviews have become so important to people that now 90% of consumers read online reviews before visiting a business. And 88% of consumers trust online reviews as much as personal recommendations. That's a lot!
So you need visible reviews for potential customers to check out, but they need to be good ones. If you get a bad review it can be soul-destroying; you pour your heart and soul into your business only for it to be tarnished by a customer who might simply be in a bad mood, or had unrealistic expectations.
Businesses are at risk of losing 22% of consumers who would have bought from them when there is a negative review. This is based off just one review! If there are three or more negative reviews, the chance of losing customers jumps to 59.2%. Four or more negative reviews can turn as much as 70% of customers away. You simply can't ignore these people, no matter how unfair it might seem.
#4
Also, they left, their table was given away, but the service was good.
But why do people leave bad reviews? Well, apparently only 23% of customers say they post negative reviews out of vengeance, so chances are, they are not out to get you personally. 70% of people who complain want to get a response from you, which suggests that they are giving you the opportunity to make things right. Unfortunately, only 38% actually receive a reply.
90% of people who complain say that they do it to help other people to make decisions about where they should take their business. So if you are helpful and make the effort to reply in a courteous way, you can use a negative review to show that you are willing to adapt to customer needs and demands.
#6
Because they think being legal and making sense makes sense, unlike you, Blurred Name.
#16
If you come into a restaurant when they're closing you shouldn't expect suburb service. You're actually a d!ck for deciding to come in when they're trying to end their day because you feel entitled to food. Mcdonalds is open 24 hours.
#19
This could really backfire for the other Chinese restaurant. People remember this kind of funny publicity better than a good review.
#23
This is the proper way to respond to a bad review. Very carefully call out their lies without resulting to insulting them like the Irish restaurant did.
#24
Perfect last sentence! !!!! 'Meat by itself is utterly fantastic.' Alsono exclamation mark. It is fact.
#26
I wish they didn't block the people's names. I just want to see if it's someone I know so I know to stay clear of this person.
#30
Who else feels the urge to find Peter B. from Forest Hill US and ask him if the burn already healed?
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What do you think ?
These days, with very sophisticated POS systems, cameras etc, it's almost impossible to post fake reviews. Why folks do this is beyond me. I think fakers should be punished. Bad, dirty restaurants will die all by themselves, word of mouth is much better than yelp etal.
Dear Bored Panda, please don't use the word Clapback, you're not Buzzfeed.
"Response" is enough,
.They changed it to - "Replies" - they do listen. We dont need over dramatic "clapbacks, burns, shuts down" etc titles . We can work it out.
It's now "comebacks" lol.
.
I can't read half of these ( as the writing is so small) but there are always two sides to every experience and I think it's always a better idea to visit these places yourself and make your own mind up,rather then depend on reviews that may or may not be true.
I need extra strong reading glasses plus a magnifying glass to read small instructions.
I had to zoom to 400% to read one of them (on my pc - the 3 dots under the X top right - customise)
Ha ha..I think I read the first two words and gave up... (God I miss having good eyesight..Ha ha)
It's a web page, so you can easily zoom in when the text is too small.
These days, with very sophisticated POS systems, cameras etc, it's almost impossible to post fake reviews. Why folks do this is beyond me. I think fakers should be punished. Bad, dirty restaurants will die all by themselves, word of mouth is much better than yelp etal.
Dear Bored Panda, please don't use the word Clapback, you're not Buzzfeed.
"Response" is enough,
.They changed it to - "Replies" - they do listen. We dont need over dramatic "clapbacks, burns, shuts down" etc titles . We can work it out.
It's now "comebacks" lol.
.
I can't read half of these ( as the writing is so small) but there are always two sides to every experience and I think it's always a better idea to visit these places yourself and make your own mind up,rather then depend on reviews that may or may not be true.
I need extra strong reading glasses plus a magnifying glass to read small instructions.
I had to zoom to 400% to read one of them (on my pc - the 3 dots under the X top right - customise)
Ha ha..I think I read the first two words and gave up... (God I miss having good eyesight..Ha ha)
It's a web page, so you can easily zoom in when the text is too small.