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Every day, millions of letters and packages make their way around the world. For most of us, the process usually starts at a post office counter or with a few clicks online, followed by repeatedly checking the tracking code until the parcel finally arrives. Everything that happens in between often remains a bit of a mystery.
But for the hard-working employees who make those deliveries possible, that behind-the-scenes world is their everyday reality. On Reddit, postal workers opened up about the things they believe the public should know about their jobs. You can read their eye-opening posts below.
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#1
We do appreciate fun envelopes with drawings on them.
Rebecca O’Donnell 2 days ago
Yes, we do. Some of the most beautiful envelopes came from prison correspondence.
RELATED:
#2
As a mail carrier, simple nice human interaction can make my day. Leaving me a bottle of water, or a "have a great day" and a genuine smile, is an awesome way to make my day.
Other than that, a cool fact is that, Benjamin Franklin was the very first Poatmaster General. Also the USPS has always been eager to adopt new technology (at least a while ago) anytime it would mean faster and more efficient delivery. First automotive? We strapped a mailman to it and told him to get at it. First train? Mobile post office. Intercontinental railroad? Guess who some of the first trains down it were?
Rebecca O’Donnell 2 days ago
Back when you could mail your children, they used to sit in the mail train car with the postal worker. Fun times!
#3
Just because I work at the postal service, doesn’t mean I know where your package that you ordered 3 weeks ago and it says it’s still in Kentucky is.
And please around the holidays, use tape to close your envelopes if you’re really against licking them. Because those fancy stickers don’t keep them closed.
And don’t stick candy in an envelope. Nothing is scarier than a mad clerk running the machine the candy was just crushed in.
Oh. And we seem like crabs but we’re really not. We’re friendly just be nice to us. We’re human too.
WindySwede 2 days ago
Use a damp sponge to seal them? I remember what happened to George's wife...
#4
Postal workers are human. When it snows and you can't go to work, they don't have special powers to get to your house you couldn't get out of. Also your regular mail person knows everything about you and still smiles and says hello.
**Edit to respond- Fun fact the motto came from one of the first POs built in NYC. It is the motto of the Roman Couriers during their sieges, the architect thought it was fitting....They know based on what companies send you mail, looking in your window to see if your home, the cars you drive and the companies you order stuff from. They appreciate a kind gesture, they are often under insane pressure from management to get done timely, not to tell about the elements they may not want to be in. Source 22yrs of service.
#5
Mail carrier here, writing after a particularly hard day delivering so take none of this seriously nor personally. No I don’t know if I have a package for you, how would I know, you didn’t bother to give me any information. No I haven’t finished yet I’m still clearly opening this bank of boxes. I don’t care that you’re old, I don’t have time for a conversation about your cousins foot surgery. And this informed delivery stuff where you can see what letters you are getting only emboldens the people who have nothing better to do with their time to come and bother me while I’m working, saying things like “I saw my letter mail today in the email and saw a letter that wasn’t for me.” Yeah I saw it too and removed it before it even left the post office I don’t need you to tell me how to match the addresses. It honestly feels like half the people I deal with think I’m a mind reader and the other half think they know how the job works and they could do it better.
Rebecca O’Donnell 2 days ago
I always thought all people should carry mail for at least a month, especially in winter and the hottest days of summer. It would make it easier to appreciate how difficult the job can be.
#6
Former USPS employee here. Here's a couple major things.
1. Mail slots are the bane of a carrier's existence. Seriously. If you have a slot please consider getting a box. Trying to fit letters and magazines into those tiny things often leaves knuckles bloody and bruised.
2. Watch your dog if it's outside. If you see a postal vehicle on your street bring your dog inside. I know you don't think he bites. I know you think he's the sweetest thing in the world. Dogs are very protective of their territory and are a huge threat to carriers. Most mail carriers have dog mace, so please please just keep your dogs away from them.
3. If your box is on the side of the street please don't park in front of it. Tell your friends not to either. Don't leave garbage cans or anything else on front of it. Carriers on mounted routes are told not to get out to deliver to any boxes.
4. If you don't want your packages stolen or damaged from the weather, have the post office hold them so you can pick them up yourself. Or you can leave a note in your box telling a safe place to put the package. One guy had a recycling bin on his back porch that he had me put packages in. Easy, safe and simple.
5. If you see a carrier on your street they can give you your mail if you have proper ID to show them. However it's a lot easier for them if you just leave them to deliver at their own pace, because their route is sorted in delivery order. So to get your mail they'll have to sort through a bunch of other stuff and that takes unnecessary time out of their day.
I was a CCA for about a year so feel free to ask any other questions if you have them. :).
#7
Been working for the Usps for 7 months. I like it a lot but I’ve been getting sent all over the county lately so that’s annoying. Here’s some things you should know.
Working for the post office is hard work. I’ve lost 35 pounds since I’ve started. I walk 8 to12 miles a day, depending on the route.
CCAs like myself usually do a different route everyday. So I don’t know who you are. I go by street address. I don’t know who lives in your house, sorry if you got the previous tenants mail.
If I pass your house and realize I missed a piece of mail, you’ll get it tomorrow, if it’s a check I’ll double back but if not, tomorrow.
Mail slots are trash. They were designed for mail 30 years ago. Not the gigantic magazines and all the other ads that I have to leave hanging out of the slot because my knuckles are already bloody and I’m done trying. Get a box.
I hate your dog. Your dog wants to protect you, and he doesn’t know me. I hate how much he barks, especially when I’m half way down the block and he’s still barking. Annoying. If they are outside, you get no mail today.
Mounted routes usually get 3 times as much mail as walking routes, or that’s what it seems. I’ve worked in the ghetto and delivered 1 and a half trays of mail for a whole route. I’ve worked in the nice neighborhood and delivered 12 trays of mail and 7 trays of magazines for a route. I’d rather be in the ghetto.
Also make sure you have a clear and easy to see address. It wastes so much time trying to figure out if this is the right house. Big bold numbers, next to the front door or on the box.
Brian Droste 2 days ago (edited)
Also will help firefighters to locate your house if you have a fire.
#8
Christmas time is the worst for workers in the bigger hubs. We try our best. But packages get stepped on & tossed around because when we have to meet deadlines, getting the packages on the trucks in time is more important than anything else. I cried a few times but I had to suck it all in.
Rebecca O’Donnell 2 days ago
What’s not mentioned is the fact with all the extra parcels we work longer hours, a lot of them in the dark. It is dangerous delivering at night. People come to the truck thinking you can see them but with the light on in the truck your eyes are not adjusted for the dark. Too many close calls with people almost getting hit because we can’t see them.
#9
It is not an easy job. It is one of the most physically demanding, but once you get used to it, it gets easy.
We will discontinue mail delivery to your address if your dogs are repeatedly out. Even if they haven't bitten the carrier, I will stop delivery to prevent it.
Kit Black 2 days ago (edited)
People seem to think that this is one that they can yell about and get away with, and No. Watched this exact scenario play out in my own post office.Waiting in line to mail a package and these three dudes were standing there complaining to the clerk that they haven't been getting their mail. And the postmaster came out and explained that until dogs that race off of their porch every day at the carrier are no longer a hazard, they can pick up their mail at the post office. They stood there claiming everything from you can't prove those are my dogs to well I'm going to your boss, and when they were done ranting, he asked if they wanted their mail, or were they leaving? After they grabbed their mail and left, he told the clerk to notify him any time they walked through the door, because they were on strike two of being banned from the post office entirely 😆
#10
The number of horribly addressed packages and letters astounds me. It's like these people don't want their mail delivered.
#11
When you see me putting mail in at an apartment complex, and you want to check your mail and have your key, don’t bother me. Wait until I get in my truck and drive away. We have to be back at the office at a certain time.
Lady Eowyn 2 days ago
I've come into the mail room when the carrier is still there, I always go away and wait until he or she is done.
#12
All your mail is getting tossed around 24/7 and runs the risk of getting crushed. They try to be careful, but the pure volume of packages and letters that go through the plants means stuff is gonna get thrown and smashed by other mail or torn up by sorting machines.
Rebecca O’Donnell 2 days ago
Careful, packing is essential. Don’t stint on the bubble wrap. That will definitely help whatever is inside your package remain intact.
#13
If it snows, please shovel out your mailbox. If I have to pull my car into snow that's higher than eight inches, I just skip the box and bring the mail back to the post office.
Rebecca O’Donnell 2 days ago
I always had to have chains on my truck. My route was in the country with steep hills and sometimes the chains weren’t enough and I had to get pulled out of the high snow. Again, my customers were the best. Those that had 4 wheel drive trucks often helped me out if I got over ambitious trying to get everybody’s mail delivered.
#14
Please use legal names, not Grandma/pa or aunt/uncle first name with no apartment number. We really don't know who that is, also, please include a return address in case we can't deliver your letter.
Rebecca O’Donnell 2 days ago
We would get mail addressed to “Grandma” and just the street name, no number. The name on the return address would be a clue. We carriers would get together and try to figure out where this Grandma was. Over my 27 years we were always successful. :)
#15
Please stop asking "Hot enough for you? and Do you have my check?" We've heard it millions of times and it's old.
Kelly Scott 2 days ago (edited)
I hadn't received mail in a couple days and was expecting a rather large check. I asked my mail carrier (this was 20 years ago) and he actually told me he remembered putting that envelope from that person in my box. Kudos to him for remembering. A little investigating later, it turned out two little girls had been playing mailman and opening everyone's mailbox, taking out the letters, and just randomly putting them into other people's boxes while bringing a lot of them home. A short talk with their mother and I got my check after she searched their room.
#16
No one has said it so I will. (And I'm not USPS but both my parents are.)
Please do not stop your car in the road, forcibly blocking the mail truck, get out, and ask the letter carrier (who was driving), if they have your mail. It happens way too often.
Also, if you give the letter carrier water or snacks or a tip at Christmas then you will get preferential treatment! (Yes, please tip the mailman at Christmas.)
One last thing: ALL DOGS BITE! Sometimes they don't bite humans but if they eat food then then they can bite. It can be an accident. But don't be offended when a letter carrier is scared around your growling dog.
Moving Enigma 2 days ago (edited)
Who in the hell would forcibly block a mail truck to ask for their post, here they'd be met with a stream of vitriol and no post for a month.
#17
Insure your packages for the provable value of the contents. It's dirt cheap, and if something bad happens, it's the only way to get compensation.
#18
This is a big one for me. I've been on a 700 delivery all park and loop route (walking) for 5 years now.
When you move and have multiple people with different last names you have have to fill out address changes for EVERY last name used, even maiden names and children with different last names. This is very common with school mail (parent of) so and so.
Lady Eowyn 2 days ago
For years I was getting mail for the previous occupant of my apartment. It didn't help that she had the same last name as I do. I marked it return to sender on first class and trashed the rest.
#19
The thing that surprised me is postal workers can actually go to prison for a long time for not delivering mail.
Google “postal worker goes to prison for not delivering mail” and you will find an amazing number of people going to prison for this.
Imagine if at your job the punishment for neglecting duties is not only getting fired, but going to prison.
TiNaBoNiNa 1 day ago
I think some of this is cracking under the pressure of management constantly hounding the carriers about time, while increasing their workload. The work culture from management is very toxic. (Former letter carrier)
#20
If you’re trying to get hired and you have any (And I mean ANY) convictions or small crimes on your background, even if they’re more than ten years old, they will not hire you. I think they’re ok with old traffic violations but that’s it.
Not a USPS worker but went through the hiring process and got denied. Was told it was because I had a misdemeanor charge from when I was fifteen years old. I got into trouble for drinking a beer with a friend under age. This was twelve years ago. They told me they couldn’t hire me because of that...
Blackmoon The Dragon 2 days ago
This makes sense, as USPS is government bureaucracy, and the government wouldn't want to hire people with criminal charges, unless its the president apparently
#21
My local post office isn't allowed to turn on the AC because that costs money. They have several box fans running all over the place. We live in AZ so it's a minor inconvenience for me when I go in, but for the employees it's gotta be like working in Hell.
AuspiciousTree283 2 days ago
I'm tired of all these "it costs money" excuses when the company is thriving on their big bonuses.
#22
The postal LLV is not a Jeep. It was built by Grumman and is in the same family as the Chevy s10. The more modern FFV fleet was contracted to Ford and is based heavily on the frame and engine of the Ford Explorer. Most carriers prefer the more ergonomic LLV despite their age.
The misconception comes from the Jeep Dispatcher, the original fleet vehicle when the postal service was still a part of the government.
#23
I always feel so guilty because I get a few packages that have to be signed for like once a month, is that really annoying for carriers?
Rebecca O’Donnell 2 days ago
Yes and no. If the customer is alert to when his package arrives and I don’t have to wait at the door forever, no problem. We do have time constraints and if we are not back on time they will write us up.
#24
From my dad who has worked for them for +30 years: "It stinks. Our trucks are all old and broken. I have no heating in the winters and no AC in the summers. They're disorganized and understaffed which leads everyone to working constant extra hours. Please get a desk job.".
Rebecca O’Donnell 2 days ago
This above statement is correct. I used to use a small blanket to cover my lap on my mounted route. (This means I stayed in my truck to deliver mail except for packages). And in the summer my thermometer would get to 120 degrees and I’d have to get it out of the truck because I was afraid it would break. Management would not hire more carriers because it was cheaper to have mandatory overtime (and if you refused they would start the process of firing you) then to pay benefits for a new hire.
#25
They HATE Amazon. A bunch of (generally overweight) middle aged women trying to organize big or heavy boxes from these retailers are their nightmare. They are NOT careful with your stuff if it’s too heavy to lift. Boxes are kicked and hurled into position, especially around Christmas time.
Also, when they’re at the window and close up when you’re next in line, it’s not because they hate you (most of the time). It’s probably because they’ve been there 10 hours already and will get bitched at if they work any overtime without permission from the boss, and their replacement is hustling as fast as possible cover the window.
I don’t work there. My boyfriends mom has worked there for 30+ years and I routinely hear her drunk screaming about how much she hates her life because of her job....To be fair, she’s also a bit crazy and doesn’t hide her disdain for anyone or anything, so she probably isn’t doing herself any favors a lot of the time.
Rebecca O’Donnell 2 days ago
This person’s boyfriend’s mom is the exception. Most of the carriers I’ve worked with treated their customers’ parcels like they would want their parcel treated. I have to admit I would come home very angry sometimes but because of stupid management, not the customer.
#26
Not USPS, but worked at a facility briefly.
Most people would be surprised to know that you can send live animals through USPS. I've seen chicks, geese, etc.
Rebecca O’Donnell 2 days ago
Every Spring the hatchlings would be mailed. They have to be mailed within 24 hours of birth without being given any food or water by the sender. Tractor trailer drivers would keep them in the cab with them. The way ours were packaged you knew what was in there even before reading the packing slip. I would never leave the Post Office until every chick was delivered even if I had to do this off the clock.
#28
I didn’t graduate from high school. Most of us didn’t.
Huddo's sister 2 days ago
So? I wouldn't have ever thought that was a requirement for being a postie. My dad also didn't graduate highschool. He left at the end of form 4/year 10. He went for a job as a postie.
#29
I delivered a pizza recently to our local post office. When I asked where they wanted their food, one guy just pushed a massive pile of envelopes onto the ground and pointed at that table. It was like that episode of always sunny where Charlie's losing his mind over pepe silvia.
Rebecca O’Donnell 2 days ago
Well that’s just stupid. Making all that extra work to pick them up when you could have easily put the envelopes in a tray.
#30
Their 2013 reunion included the release of a deluxe edition of Give Up, featuring unreleased songs and covers.
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What do you think ?
Bartlet for world domination 2 days ago
I know this is about USPS but YAY for postal workers all over the world!
Brian Droste 2 days ago
I had a older friend that was a postal worker. He was a mail carrier and had a route. I believed he loved his job.
Mike F 1 day ago
Way back, it harder to get in and there was quite a wait list.
Load More Replies... Bartlet for world domination 2 days ago
I know this is about USPS but YAY for postal workers all over the world!
Brian Droste 2 days ago
I had a older friend that was a postal worker. He was a mail carrier and had a route. I believed he loved his job.
Mike F 1 day ago
Way back, it harder to get in and there was quite a wait list.
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