Saw a guy at the airport whose flight got cancelled. everyone was losing it at the gate agent. this dude just calmly walked up, said "i know this isn't your fault, thank you for dealing with all of us" and asked what his options were. got rebooked on a better flight while everyone else was still yelling. absolute king energy.

In the shop, it's when someone says something quietly that would normally be said loudly. 


Some of the most gruesome injuries I've ever seen were only announced by a quiet "oh, frick". Never screaming. .