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Twitter Users Are Sharing Stories Of Customer Service Hell, And Here Are 33 Of The Worst Ones
Serving fajitas hot is not a walk in the park. It’s rather like walking on eggshells, ‘cause an encounter with a customer can go sour anytime. And forget the mantra “The Customer Is Always Right.” Reality is a teeny tiny bit different.
The truth is, some customers are just too much. From ordering something that’s virtually non-existent and coming up with their own takes on the menu to plain yelling and calling corporate, this is the daily bread of food industry workers.
Thus, fed up with entitled customers, people on Twitter got together for this viral thread and shared their stories of working as food servers. Nobody said that accommodating serial a-holes for a living was meant to be easy, but nobody warned them it’s that damn hard, either.
This post may include affiliate links.
#1
RaroaRaroa 5 years ago
Yeah, I think they put this one on the "customer service from hell" list by mistake.
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Kisses4Katie 5 years ago
I bet the woman who was rude left them by the register up front instead of buying them.
Jennifer Nickel 5 years ago
THIS HAPPENED TO ME!!!! This miserable woman was giving the cashier a rough time. "Ugh. Ugh. I SAID I ordered TWO of those." Her tone all but said "You dumb f**k" I said to her, loud enough for everyone in the store to hear "First world problems, amiright??" She laughed uncomfortably. When my turn came, the cashier took the beer I had in hand to purchase, and said "I've got colder ones in the back" and swapped them out. Made my day <3 Stick up for others when you see them being wronged
Donny Cromwell 5 years ago
I was at Universal Studios years ago and the ride attendant asked if we wanted a front seat for a ride and I said "Please" and Me, my GF, sister, and daughter all said "thank you". The ride attendant gave us at password to get in front of the lines.
JeannevB 5 years ago
Something similar happened to me: I was at the market place waiting in line to get groceries. Where I was standing there was a box with lettuce. I was too polite to just take one and wait my turn. A woman skipped the line and took the last one. She just stood there with the last lettuce in her hands and the salesman asks who's next? I said: well in fact I am next, and I would like a lettuce. He took a brand new box of fresh lettuce from behind his counter and the woman who took the last lettuce looked at her lettuce, it probably was't as nice as the other ones but she was too ashamed to put it back.
Billy The Kid 5 years ago
Unless you are holding the product you are not the one buying it! Worked out in the end eh ;)
RELATED:
#2
WilvanderHeijden 5 years ago
Is it me or has anyone else noticed that common courtesy isn't common anymore?
manowce 5 years ago (edited)
each time my 5-year-old says "goodbye" and "hello" and "thank you" in the store people comment on how wonderful he is. like, it's normal..?
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Petra Schaap 5 years ago
I had a studend job cleaning a big office starting at 5pm once. There would be some people still in the office. I always say hi to everyone i saw. I casually asked a woman "how are you!" and she answered with teary eyes "you're the first person who speaks to me today" I am still in shock :-(
troufaki13 5 years ago
Why can't people just be nice? Does it make them physically ill or something? Pfft
Anandra Danubis 5 years ago
"The customer is always right" mantra has led to people believing they can do or say anything and still expect to be treated well.
H Edwards 5 years ago
This is exactly right! Treating customers like gods who can do no wrong turns people into monsters. I'm all for polite customer service, but it's gone too far - especially in the USA
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Dippin Dot 5 years ago
I don't understand how difficult it is to be nice. When I would go to restaurants and the server would do their normal "how's your day going" spiel I would always respond with "fine thanks, how about yours?" 9 out of 10 times they'd be surprised and actually look up from their notepad and respond in a shocked tone. When they bring the food, drinks, refills, ask how things are going, I always thank them. It's simple politeness, and it goes a long way!
Oskar vanZandt 5 years ago
Kindness and common courtesy costs nothing... and yet many people withhold both.
White Wolf 5 years ago
I could tell volumes about it how recently customers have become more aggressive and more rude. To greet the barista is not a custom anymore. To ask for a coffee is not a custom anymore - they DEMAND a coffee. Upon paying they throw the money at you and be happy if you don't get rude remarks like "you have a strange head"
Catlady6000 5 years ago
I have actually had people ask why I said Thank You when all they did was their job. They don't even know what it is to be appreciated for actually doing their jo
#3
Allison B. 5 years ago
Twice at that. Slap em once, and then backtrack with a backhand smack, on your way back to your original resting position.
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kurisutofu 5 years ago
And then there goes your job. It's fine for the delivery guy, he'll keep the dollar.
Load More Replies... J-Yogi-Temp-Mom 5 years ago
switch the order to a burger and take that dollar saved as the tip. This person is a complete jack*** and I'm sorry you've dealt with that.
AzKhaleesi 5 years ago
I would've responded well since my tip is gone already, lady a cheese burger with no cheese is indeed a hamburger.... enjoy spending another dollar. idiot
L Jennings 5 years ago
Why would you assume this person is a woman? Unless I've missed something?
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BluEyedSeoulite 5 years ago
I had a similar interaction when I worked at McD's. Lady wanted 2 hamburgers, fries, and a drink. Ordering 2 cheeseburger meal with no cheese is the same and cheaper. "If that is what I wanted I would have asked for that! I don't trust the idiots in the back to get it right!" Okay. Enjoy your burgers...
smash17 4 years ago
This I kind of understand. I always order "no pickles" and I usually get the foul things 1 in every 5 times. She probably doesn't want to take the risk.
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Mama Panda 5 years ago
I would purposely buy a lot of sliced cheese and throw it at his house!
Weishaar Jamie 5 years ago
And ps. Since when do you give your order to the delivery person? You are suppose to do it online.
Beto River 5 years ago (edited)
At Wendy's I always order a Jr. Cheeseburger without cheese. Why I do not order a hamburger? Because a Jr. Hamburger from the value menu comes only with onions and pickles and the cheeseburger comes with onions, pickles, lettuce and a slice of tomato. So, it all depends on the restaurant and how it serves their burgers.
Mama Panda 5 years ago
Beto you do know that you can ask for the extras right?
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Bored Panda reached out to a college student named Palmer, better known by his Twitter handle Decent Pigeon, whose tweet on delivering Grubhub to a problematic customer went viral with 374.2K likes as well as 58.7K retweets and comments. In addition to creating content for Twitter, Palmer has also worked for DoorDash and Grubhub for the past three years and he agreed to share what it was like.
“The funniest part of the industry is that when a customer is mad, they have (a couple of times) tried to degrade me based on my job title, the ‘service industry worker,’” Palmer told us. “It’s almost like I only do it on the side while I study in college to get another job.”
Palmer can’t wrap his head around the customers that degrade the industry they rely so heavily on. “I’ve encountered tons of amazing people in the industry, so why chalk it down to just their job title?” he continued. “Cliche, but people just need to learn to respect one another.”
This viral thread has shown Palmer that he is not alone, “and that I am not cursed with all the psychos of the industry.” He also said that none of the stories truly surprised him because “many customers in the service industry are extremely entitled and rude.”
#4
Mustafa Khan 5 years ago
I don't think we should ask. Let evil coffee lady get to it to herself.
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MagicalUnicorn 5 years ago
i bet that was in USA... how the hell those people function i can't comprehend...
maia martin 5 years ago
i live in the usa and i completely agree with you.
Load More Replies... maia martin 5 years ago
this reminds me of that amazon review - “i gave the bag three stars because when i put stuff in it, it became heavy”,,,,, like “i got mad because i got a hot latte but when i left it out overnight it got cold”
ZombieGirl 5 years ago
I seriously hope the refused to remake it, and also banned her from the store...people like that should not be rewarded for bad behavior
Samantha Robinson 5 years ago
I understand how that lady feels. I left a cold glass of milk out one night to drink in the morning and it was warm when I got up. What the hell?!
Elaine Mattingly 5 years ago
Replies: 1. Go home and cook it yourself, 2. If it's Arbys say,"Welcome to KFC " 3. Take a sip of a drink then hand it to them .4. If they ask for no cheeze on their burger, unwrap it and scrape the cheeze off. And ALWAYS SMILE.
#5
Oskar vanZandt 5 years ago
Just nod your head and give them what you were going to give them... no sense talking to some people.
Kiss Army 5 years ago
And make sure to charge them for the chocolate latte... being that it is a "special" order it was probably more!! ;-)
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Electric Ed 5 years ago
Elitism sucks. Especially when its thrown at you unsurprisingly like that. I'm with the customer on this one. Well, at least until the "See, was that so hard comment" :)
Damon Gates 5 years ago
We don't need a war on evil. We need a war on stupid: it's much more common and does at least as much damage.
Fred and George Weasley 5 years ago
cant you just deny these kind of awful shits what they want, dont take their money and get them escorted out?
Amanda Sherland 5 years ago
Technically, a latte and a mocha aren't the same. It's the way the milk is prepared. Let me speak to your manager. Oh god...
Henry Cheves 5 years ago
Should have said it was a mocha. She would have spit it out and demanded to speak to the manager.
#6
Raine Soo 5 years ago
I hate to say this, but that is why the US is in so much trouble right now.
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Foxxy (The Original) 5 years ago (edited)
In Australia a lot of our cheese is labelled as Tasty cheese. I didn’t know Tasty cheese was in fact cheddar cheese until I was in my 20’s. I always thought the US orange cheese was cheddar and Tasty cheese was different (besides the obvious colour).
Niffler_13 5 years ago
Not all cheddar cheese is yellow/orange. The better tasting cheddar cheeses are white
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Stille20 5 years ago
It's customer service. People WILL ask you questions without thinking. If you want to die every time some asks a dumb question, well then you are just setting yourself up for disappointment and misery.
Sasha Kuleshov 5 years ago
Same with the Fried Cheese Fingers, they'll ask if they have CHICKEN in them XP
kevin 5 years ago
If there's no chicken, then where do the fingers come from?
Load More Replies...It’s not the first, and let’s be real—probably not the last time we hear about entitled customers. Just take a look at our previous post on people sharing ridiculous demands from customers from hell or this post on customers acting like total jerks and getting shamed for it online. Such incidents are all too common, but there may be an underlying reason for it.
In fact, American consumer culture focuses a lot on making people feel special and people come to expect it. This article suggests that “They feel like they have a right to act however they want towards others until they’re appeased—which winds up isolating the consumer and shaping their view of the world as 'me against them.'”
This type of rude behavior is related to the entitlement mentality which basically screams “Me!” in most daily-life scenarios. Psychiatrists say it is manifested in an over-exaggerated sense of self-importance, lack of understanding of others, and unwillingness to compromise.
#7
WilvanderHeijden 5 years ago
Never argue with stupid. Just humor them and let them pay champagne prizes if they want Sprite in a champagne glass.
Jro308 5 years ago
I always told my kids you can't argue with batshit crazy cause they are batshit crazy and will NEVER be able to understand a logical argument or another point of view, it's better to just walk away
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Stille20 5 years ago
She was probably embarrassed that she was being laughed at. She clearly doesn't know what a screwdriver is. People are often angry and rude if they feel embarrassed, even if it isn't the server's / cashier's fault.
Candice Ravel 5 years ago
She doesn't sound smart enough to realize she's a moron. She just sounds like the standard s****y human that seem to have crawled out of the 9th circle of Hell.
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Eglė Bukauskaitė 5 years ago
There is alcohol free Pinacoladas. Not surprised she thought same goes for Screwdriver, esp. if you don''t know what goes into the cocktail.
Sasha Kuleshov 5 years ago
Customer: -"Yes, I'll have a mojito, but drop the ice, the lime, the rum and the mint" Me: -So just regular seltzer water? Customer: -No, I said a MOJITO! Me: -Ok...*I go back to the kitchen and punch myself in the face*
Oskar vanZandt 5 years ago
I hope he put some ice cubes in that OJ... $2.95 for the juice and $5.00 for the ice (which represents the woman's frozen brain cells)
J-Yogi-Temp-Mom 5 years ago
she just overpaid to have a fancy glass... i'm sure you would've given her OJ in that glass for the regular price if she was, whats that word- KIND!!
ZET P. 5 years ago
I made an account just to correct this post because I KNOW what she meant! she meant a latte with no "caffeine" - if English isn't your first-language you sometimes forget names and words and your pronunciation is sometimes really thick or weird.... especially for polyglots. - polyglots have also often difficulties in thinking like people from different cultures. "no caffeine" sounds a lot like "no coffee in" so she probably once overheard that one and understood "a latte with no coffee in " means a latte with "no caffeine" .... and coffee is to her equal to an espresso (remember, if you don't know the language you sometimes hear similar words or sentences that mean something completely different) I also work as a barista and I know a lot of "dense" people so I kinda understand how their brains work now. If you take your time to talk to them and understand them sometimes you'll be amazed how simple their ways of thinking can be and you will see that it's just a misunderstanding.
Veronica Sjöberg 5 years ago
I mean there is non-alcoholic "vodka"... maybe she wanted a similar flavor to a screwdriver but without the alcohol?
#8
Pseudo Puppy 5 years ago
because the smart people pity them, and keep them alive. :(
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manowce 5 years ago
I used to work in a tea shop when I was young. and I can't count how many people ask for Earl Grey without the bergamot...
Allison B. 5 years ago
But when you're trained to do your job CORRECT, you can't be accountable for other people and their lack of knowledge. Do you blame the customer who really had no idea what she was asking for? Or the barista who was trained to do her job correctly?
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Potato 5 years ago
No. We don't. We're going to wind up with Idiocracy as a documentary instead of a comedy.
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Dairinn Phoenix 5 years ago
Some people think a latte is a coffee, with milk, and a shot of espresso.
#9
Foxxy (The Original) 5 years ago
I have heard similar variations of this so many times, it is really concerning how many people do not grasp the concept.
Monday 5 years ago
Had a situation on the radio here where someone asked their friend or gf if they'd like their large pizza cut into 8 or 12 slices. The person replied "8, cause I can't eat the 4 extra slices" and could not grasp the concept that it would be the same amount of pizza either way.
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chi-wei shen 5 years ago
It's like telling them to cut the pizza into 4 pieces because you couldn't finish 8 pieces.
Philly Bob Squires 5 years ago
Like the yum yums who wouldn't buy a 1/3 pounder because they insisted a 1/4 pounder was larger because 4 was more than 3. (The 1/3 pounder was cheaper too, I'm told!)
Marsha Brown 5 years ago
When I was in third grade, some 60 years ago, we thought that the following joke was hilarious. Pizza guy: Here's the pizza, hot from the oven. Should I cut it into 6 or 8 slices? Customer: Better cut it into 6 slices. I don't think that I can eat 8. Seems a silly joke has become scary reality.
When it comes to the food service industry, bad customer behavior is usually associated with attitude problems and plain rudeness. But this research showed it’s much more sinister than that: “behaviors of entitled customers negatively impacted waitstaff employees.”
Moreover, “the participants in the study have reported 'physiological arousal, negative affect, burnout, and feelings of dehumanization as a result of dealing with these patrons.'” In these cases, sticking to the age-old mantra “the customer is always right” may make matters even worse.
#10
Kevin Wayne 5 years ago
Quote by Albert Einstein: "two things are infinite - the universe and human stupidity and i'm not sure about the universe"
Just saying 5 years ago
A possible angle on this - he could have been autistic and for some autistic people if something is labelled at one price it's hard for them to process it being different to how it's labelled.
Mama Panda 5 years ago
I had something similar happen to one of my employees. The item was originally $9.95 and it was on sale for 50% off. This man wanted to buy said item but was upset that it was on sale. I just couldn't understand what his deal was until he explained that it was for a secret Santa at work, it was perfect for the recipient and the limit was $10. He felt that if the item was half off, then he was being cheap and had to hunt for something that wasn't perfect. He passed on the item in the end.
Melissa 5 years ago
People are upset because it wasn't considered the customer may be autistic. If someone DID assume they were autistic you would be complaining then, too. People in customer service can't win. Consider that some people are just plain stubborn, or are paranoid that they are being ripped off somehow. Or stupid.
Lindsay Ameye 5 years ago
Ever spared a thought that these people might be autistic and not stupid?
Foxxy (The Original) 5 years ago
Yup, had a similar experience. Item was 50c instead of $2 and the customer was not impressed. I had to call the manager and everything, in the end we just charged her the $2 and put the $1.50 excess into the charity tin.
#11
Pseudo Puppy 5 years ago
laughing at stupid customers, while out back, is the ONLY thing that keeps customer-service staff sane. Retail, hospitality, corporate..... we all laugh at stupid customers while out the back. Only way to survive.
Rebekah 5 years ago
I have a belief that everyone needs to work the following: retail and food service. It gives everyone a better understanding of humanity... and patience.
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Citlalli Magaña Jiménez 5 years ago (edited)
I find this one really funny. In Mexico we have a "fight" between Mexico City and every other state: In Mexico City we consider that a quesadilla is a tortilla FOLDED IN HALF and can be filled with any ingredient, "can or cannot contain cheese" and a taco is a rolled or flat tortilla (this is a little bit confusing 'cause tacos in USA are folded in half, at least the most popular ones); every other state considers that a quesadilla MUST contain cheese 'cause you know: QUESadilla=QUESO (I know this one sounds more logical, but I think we have adopted the idea that the shape is what makes the difference between a quesadilla and a taco). This is our eternal mexican fight, so you can ask any mexican if a quesadilla must contain cheese and we will argue the answer for hours.
Kerri Russ 5 years ago
"She walked out all smug." THIS is the problem right here... we can laugh and shake our heads at these but they just leave these idiots feeling like they won. So they will continue to do the same c**p and worse because they know they can get away with it... they always have and they always will, especially with our overgrown toddler in the White House.
Weishaar Jamie 5 years ago
Wish I could upvote more. Especially for the last part of the comment. However, don't insult toddlers. Many are smarter than "him".
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Bei Stenhaug 5 years ago
I don't get this one.. there is a difference between the two so why argue with her? Remember you've chosen a service profession. How would you like it to be corrected and judged when ordering something to eat because you might not say it correctly? Even more angry when the snotty little f****r behind the counter has an attitude, when you're also right?
Fiona Morris 5 years ago
I’m in a different country and soft tacos aren’t heated but quesadillas are maybe she’s foreign?
Cherubi Batzel 5 years ago
to me a quesadilla is TWO tortilla's with cheese and whatever inside nd grilled on both sides and a soft taco is one tortilla with meat of some kind lettuce tomatoes and whatever in it a taco and a quesadilla are two totally diff things
Sasha Kuleshov 5 years ago
Dude, don't bring this conversation to México, we've been going at it for years XD
#12
Mama Panda 5 years ago
These are the a******s that make those of us with real food allergies look bad
Louloubelle 5 years ago
I get that. I'm severely allergic to mushrooms. Epi pen allergic. But yet some people think I simply don't like them so I tell them I'm allergic. I've had several people give me dishes with mushrooms knowing this, then they're surprised when we need to call an ambulance.
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Dippin Dot 5 years ago
My former MIL did something very similar. She ate gluten free claiming she was allergic (she was not) and ordered a Coors Light. She looked at the server and said "I can't drink this. It has gluten." So the server brought her a Corona, and she drank that right up. Now, the funny part is I work in the beer industry and know that Corona is made with barley it is not actually gluten free; just a very low level of gluten, but still can trigger those with celiac. I told her that and proceeded to abruptly go home. I recently learned that she had been told her gluten "allergy" was "cured"...
Oskar vanZandt 5 years ago (edited)
The request would be on her receipt... No receipt? No recourse.
Melissa Nunya 5 years ago
I worked in retail and had a lady who said she caught her ankle on the edge of a shelf and cut it. (She did have a bleeding cut) and asked me for some iodine. We didn't have any in our first aide kit so I grabbed some off the shelf to write off as a customer service. She threw a huge fit saying she was allergic to iodine and I could have killed her. Complained all the way up to my store director. I don't even use iodine in my home and never would have gone looking for it if she had not asked for it specifically. It was so weird.
Catlady6000 5 years ago
One of my first store managers was adamant that we never over or give anything more that a latex free bandaid, he had been sued by someone who had asked for an aspirin after bumping her head on the table, I think she picked up her napkin? Anyway, he lost that job as a result, turns out she was allergic, spent overnight for observation. Didn't matter that there were witnesses to her asking for aspirin, it was the fact that he distributed medication
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Amy Mettlen 5 years ago
My son is a picky eater so we order a cheeseburger with no veggies. Get home and the cheeseburger has no burger. Only sauce and cheese. At every fast food restaurant something is forgotten. One place didn't want to give us our drinks without looking at our receipt. My husband and I both worked fast food establishments so we go along with somethings... you don't want spit in your drinks. But some people are just idiots.
Melissa Nunya 5 years ago
The last time I was with my mom she stopped so I could get something after my flight. It was one burger and one fry and one drink. They forgot the fries and gave me the wrong sandwich. At the time her state was talking about a minimum wage of 15$/hour. My mom was so frustrated she told the young girl "you guys can't put two correct items in a bag and you want me to vote to pay your 15$/ an hour? I felt bad for the girl but I admit it made me giggle
Load More Replies... RaroaRaroa 5 years ago
I've read this exact story, up to the manager bit, but that time the manager apologised and was on the customer's side. Do people just modify others internet stories so they can participate in a thread?
Richard Brown 5 years ago
No. This happens quite a lot. These are scammers looking to get a free meal and possibly a payout by threatening to sue for getting their orders wrong in a dangerous fashion. In this case the fake allergy to onions. What a lot of these scammers, and managers, forget is that there is a camera with audio recording capabilities pointing at all POS locations
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Mama Panda 5 years ago
Must have been the same dipshit that didn't want cheese on his cheeseburger!
Hilary Mol 5 years ago
"So you want toast, then." "No! I want grilled cheese without the cheese." *boggle*
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Elaine Mattingly 5 years ago
Need new minu: Cheezless griled cheeze. 2. The no-cheeze cheez burger 3.Unfried french fries 4 Unchocklet milk 5. Hot hot dogs chilled.
BluEyedSeoulite 5 years ago
Was toast not on the menu? I like to soak my egg yolks with plain bread but that is never a side option so I ask for toast untoasted. I even explain I just want a couple of slices of bread. I either get understanding from seasoned waiters or complete confusion
Stille20 5 years ago
But what skin is it off your nose. I have been in customer service for my whole working like and I worked my way up quickly to the director level because I understand, some things aren't worth getting upset over and you treat people with respect even when they say something dumb and usually you can get them what they want.
Peter Chee 5 years ago
*facepalm sounds* *car sounds* *knocking on idiot's door sounds* *slapping sounds*
#14
Curtis Poe 5 years ago
I've gotten this too. I had a customer absolutely *livid* with me because he wanted a mocha without chocolate, and I made the mistake of asking if he wanted a latté instead. He absolutely did *not* want a latté, he wanted a mocha without chocolate. So I served him a latté and he walked away like a smug bastard.
Billy The Kid 5 years ago
what is it with these posh coffee drinkers? is there something in them coffees that i dont know about? if so im not drinking them!
Lynn Morello 5 years ago
Think,,,, Look... Shut your mouth and Just MAKE IT. No questions asked.
#15
Bill Taylor 5 years ago
Should have called it a "special order" and charged him triple for the one pound container...
Courtney Christelle 5 years ago
Agreed. If people insist on being stupid they got to pay for it.
Load More Replies... Stille20 5 years ago
One of my mangers use to say that. Hey, you don't have to go home with them.
Load More Replies... Lily Bollenbacher 5 years ago
I’m really curious to know what he’s going to do with a pound of pepperocinis.
Ian Milne 5 years ago
It’s the repetitive “jokes” that every customer thinks they’re the first person to have ever said that amuses me. For example *cashiers check the money they’ve just been given* Customer “don’t worry, I printed it myself this morning”. I wish the cashier could reply “f**k me, with a wit like yours you should be running your own comedy club”.
Oskar vanZandt 5 years ago
I thought pepperoncini were little, cocktail-sized dried pepperoni sausages but then learnt they are in fact a type of hot chili pepper.
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Margaret Nupponen 5 years ago
I was once at Roy Rogers with the family. I asked for 20 pieces of chicken. They said, "We don't have 20 pieces." I said, "Okay, give me two 10-pieces." They had that.
Mama Panda 5 years ago
It could have been possible that the 1lb containers were cheaper (on sale) than the 1/2lb containers and his wife sent him to the store for the deal.
#16
Bill Taylor 5 years ago
Easy solution, tell her you'll whip one right up and to come back at 2 am. Man, I could have never worked retail, I would have been fired multiple times having to put up with stupidity like this.
Elaine Mattingly 5 years ago
She probably realized what she had said and just wanted to leave quickly.
Maripat Webber 5 years ago
Yeah, but if she'd laughed and said something like "silly me", it could have ended more pleasantly.
Load More Replies... Giovanni 5 years ago
I just realized that i never visited a bakery nor i have any ideas about how they work
Pretty Pangolin 5 years ago
Oh, you should give it a try. You could just ask for something simple like a loaf of bread or a cupcake, and tell them it's your first bakery visit, and I bet they will be helpful.
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#17
Allayna Nicole 5 years ago
I've ordered a cheeseburger without cheese, because where I was ordering, they dress the burger differently between a cheeseburger vs. normal burger (toppings like lettuce, pickles, tomato, mayo, etc.) and it was the easiest way for me to order what I knew I wanted? I wouldn't be a d**k about it though.
Louloubelle 5 years ago
I had kind of a similar situation, except as the customer. I ordered a double hamburger, was told they only had double cheeseburgers, so I said give me a double cheeseburger with no cheese. And of course, they put cheese on it.
Michèle Gyselinck 5 years ago
Don’t feel bad about it. If they’re THAT stupid it’s their problem.
Robert Bailey 5 years ago
What's amazing to me is all the times I've asked for hamburgers and gotten cheeseburgers instead.
Nelson Sandvig 5 years ago
what really annoys me is when i go to a restaurant and order a hamburger (because i'm lactose intolerant and can't have cheese) but than when i get the hamburger it has cheese on it, do people even understand what a hamburger is?!
Beto River 5 years ago (edited)
At Wendy's a Jr. Hamburger from the value menu comes only with onions and pickles and the cheeseburger comes with onions, pickles, lettuce and a slice of tomato. It is easier to ask for a cheeseburger without cheese that to ask for a hamburger with lettuce and tomato.
Holvnn Olive Ntivuguruzwa 4 years ago
To this point I think when they say cheese burger without cheese they want to say beef burger, and don't want hamburger because they thought it would be a burger with only ham
Gregg Long 4 years ago
Of course there really shouldn't ever be such a thing as a cheeseburger. Cheese is a topping. It can be added to anything. So everything should be a hamburger and if you want cheese on it you ask for cheese.
#18
Kiss Army 5 years ago
This one sounds like there might be an underlying mental health issue.
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Paige Garberding 5 years ago
Malcontents gotta be malcontents, always looking for someone else to blame for their own bad mood.
#19
Troux 5 years ago
With all the cameras at fast food places, I would think you could catch who this was by their license plate, and yes it's absolutely worth it to press charges against harassment of any sort.
Mama Panda 5 years ago
Hey I told her coins are money too and it's not my problem she can't count....Whore! LOL
Catlady6000 5 years ago
In some states, if a person is under a certain age, they can be paid a "training" wage, usually a little below minimum. Don't know if it's still federally legal or not
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Paige Garberding 5 years ago
Wow. She might be demented or just a despicable a*****e. You The Force be you.
#20
Oskar vanZandt 5 years ago
Cut the chocolate cake into a square and tell him it's a fluffy brownie...
Sandra Llewelyn 5 years ago
In KFC UK we get asked for stuff that customers have had in KFC's in other countries - they don't get that the menus are local to each country.
Elaine Mattingly 5 years ago
If he orders a la mode put invisable ice cream on the invisable brownie.
Peter Chee 5 years ago
You should have charged him three times the price of a chocolate cake then given him a very small piece of chocolate cake and told him it was a special order. THen throw the cake into his face.
Mama Panda 5 years ago
It is quite possible, depending on the age, that this "old man" had dementia and was confused at which restaurant he was in. Don't be so mean to older people, it's honestly not their fault some times.
#21
Foxxy (The Original) 5 years ago (edited)
I can kinda understand this coz cold hot chocolate tastes different to chocolate milk.
Perfumista Perfumista 5 years ago
Chocolate milk typically uses chocolate syrup (though not always). I would never make hot chocolate with chocolate syrup. Heck if a menu says hot fudge and my sundae comes wtih chocolate syrup I get ticked.
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Amelia Ceroski 5 years ago
OMG HAHAHA SO UNDERRATED IM LAUGHING TEARS HAHAHAH
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First Last 5 years ago
I'd seriously like to partially blame Dunkin' for this one with their stupid frozen hot chocolate. Not sure if it's still on their menu but I hated it the minute I saw the name.
Mike Pittman 5 years ago
In all fairness, hot chocolate isn't just hot chocolate milk, these are two difference things.
Oskar vanZandt 5 years ago
I'd serve her a hot chocolate and tell her to wait a while or go home and throw some ice cubes in it... good idea to have set menu offerings that cannot be altered since some people 'take the p*ss' wherever they go...
James Mills 5 years ago
there is such a thing called a "hot and cold chocolate", its basically a hot chocolate, but you add a scoop of vanilla ice cream, its amazing, because one second it'll be hot, the other it'll be cold and sometimes in-between.
Elizabeth Bullard 5 years ago
I mean, maybe I'm weird, but I make my hot chocolate with water, so I would think that a cold hot chocolate wouldn't be as thick as chocolate milk, but idk
#22
Mama Panda 5 years ago
Actually, I have never had them charge my credit card either when checking in. They give me the option at check out to pay with the card, with another card, or with cash. When I am checking in, there shouldn't be a charge at all since I just got to the hotel and haven't even walked into the room yet let alone stay in it.
Lisa 5 years ago
Some places will run the card but not charge it, kinda like putting a hold on it. But I've had people who wanted to pay and be charged at check in so they were all good to go and didn't have to come back and sign anything.
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Holly Hofmann 5 years ago
Hotel GM here, you definitely have to have a valid credit card/debit card at check-in that will authorize for the full amount. I liken it to renting an apartment. You pay your rent for the month going forward not the previous month. Without that, we have no guarantee of payment what so ever. You could walk right out the door and we would never see a dime.
Electric Ed 5 years ago
Ah. Milennials. It has been done like this for the previous 10 years. So by induction, it has always been done like this. Not only here, but everywhere else too.
Melissa 5 years ago
In my experience, it has been this way in the Midwest and Eastern US for at least 30 years. I'm Gen X. Quit singling out Millennials. Boomers have their share of frustrating people too, Gen X also.
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KombatBunni 5 years ago
Some people should be made to do customer service so they truly understand how hard it can be..I've done it and I've hated how dumb people are.
katboxjanitor 5 years ago
I have had a pending transaction placed on a card on checki-in. And then given the choice to charge on a different card or process the transaction. Lots of runners who fail to pay on their way out.
Paula Lopez Molina 5 years ago
It's not the usual because it depends on the hotel line. I used to work on several chains for more than 15 years of service and not all of them had the same policy at check-in, which confused clients On the other hand... What always surprised me was that customers didn't understand the meaning of "we're full, there's no availability"... once I said "let's do something, let's go for some overalls and shovels, from 1 week I think between the 2 we will have built 1 room for you and your partner..." I just saw the idiot leave.
Robertson Shinnick 4 years ago (edited)
(Hotel front desk worker here). I get this All. The. Time. But actually, we don’t CHARGE your card until you check out. We pre-AUTHORIZE it. They don’t know the difference between that temporary hold and and an actual charge. (To be fair, it might be hard to tell on their financial statements.)
Petr Staníček 5 years ago
I've never been charged in advanced in a hotel anywhere in Europe. This must be US special.
Eulalie Grace 5 years ago
I think the woman did not understand that every DECENT hotel asks for a CC for odd things like damage and theft. Te actual charges come when you check out.
#23
Elaine Mattingly 5 years ago
I would HAVE to got the pizza advertizement and handed that to him.
Bill Taylor 5 years ago
Ha, I was about to say the same thing, although i would have cut the picture out of the poster with a scissors.
Load More Replies... Queen Jackson. 5 years ago
Sometimes, I do things like this. Can I have that burrito up there. I don't know what it exactly is but I want it. Then I regret it, like dang I should've gotten.
Mama Panda 5 years ago
Ok this one kind of baffles me. Why didn't Liz walk around the counter and look at what was on the pizza on the poster. Not that damn hard. Maybe the man wasn't sure what was on the pizza on the poster but it looked good to him.
Becky Samuel 5 years ago
Because you can't just leave your till and walk outside leaving the store unattended. You'll get written up for that.
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Bei Stenhaug 5 years ago
This one is r******d. Look up your own advertisement, or lock your til for a second and ask politely ask the costumer to show the ad he has seen. No manager would get cranky for you to walk away with a costumer that is loud, to help him and change his mood.
Bei Stenhaug 5 years ago
Like when I'm at Subway, why have names and ads above the counter saying Italian Melt on Tuesdays, but its impossible to order it.. because noone who works there knows what it is. Just keep asking what I want, why have the f*****g suggestions and themed sandwiches for each weekdays... Don't advertise something you cant serve
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KarmaPeace 5 years ago
Why not just go look at the pizza poster for him and then put the order through????
Thinairgal 5 years ago
Naw, I think I would have taken the extra trouble in the name of good customer service to check the poster. And to stand ashamed of myself for not being aware of what was being advertised on the window of the restaurant in which I'm employed. AND to stand ashamed that I didn't take into account any cognitive difficulties that might have made it impossible for this guy to translate a picture into a list of ingredients. She made him guess, and mocked him for being wrong. Then she posted it. Ugly.
#24
Stannous Flouride 5 years ago
They only sell the Origami Burger in Japanese McDonald's
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Kiss Army 5 years ago
My son likes his sandwiches plain and I almost did this the first time ordering on the app. At first I did not realize you could select "no" to the bun and the meat not just the toppings, so I was happily clicking "no", "no", "no" all the way down the list. I was glad I caught on before I placed the order.
Lee Kerr 4 years ago
During the lockdown I saw an article about someone who’d done something similar. I think he’d misunderstood and though he was ordering extra but was actually rejecting the essential. He ended up with sauce in a bun and paying full price for it!
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Camilla Nordin 5 years ago
I also work at a McDonalds and once got a cheeseburger without all the ingrediants except for the pickles, so I gave them a pickle in a wrap......
Randy Tempelaar 5 years ago
This one has a reason. There is a glitch with the order screens that customers can use to ring up their own foods where they can put an item in, and remove certain (if not all) the items that come on it, and it will discount their purchase price for the total order and they get the first and/or other items they ordered for free.
Meyer Weinstock 5 years ago
Where on the chicken's anatomy are the nuggets?
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Andris Valdmanis 5 years ago (edited)
There is cheese with lactose and there is cheese nearly without lactose - depends on the manufacturing process. You cannot know, you have to read the product analysis if you are lucky enough, that there is one. I know it, because I am lactose intolerant and had to learn it. And then there are people that are lactose-intolerant, and there are people with an milk allergy, also two seperated issues. So it is not allways a dumb question, even if it feels like it for someone who has no idea, because he has not to deal with it.
Dorothy Parker 5 years ago
But in this case they were in the act of pouring milk into the dip...
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Stille20 5 years ago
Who makes cheese dip in front of guests in a 5 start restaurant... also, just say yes, the cheese dip has milk in it.
Raphael Biock 5 years ago
I dont get it. Normal (hard?) Cheese here in europe has far less than 1% lactose because of fermentation process. I dont know anyone with lactose intolerance who couldnt eat it incl myself. Only (soft?) Cheese, like french cheese, has contains lactose and causes problems for some lactose intolerant people. I had a friend who never has eaten pizza bcs she said she was intolerant to lactose, which makes no sense to me, because the pizza cheese almost has no lactose. Today most of the time it is fake cheese on some pizzas but some lactose intolerant people i know are still not eating it...
Erica Wise 5 years ago
Raphael, the cheese used on pizza in the US outside NY is often a preshredded cheese that has whey powder added to it to decrease clumping, whey is super high in lactose. In NY and possibly some other places with old time pizza making history, mozzarella alone is used but it's often a less aged one and still has lactose in it. So in the US "pizza cheese" is often pretty high in lactose.
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Chris Sprucefield 5 years ago (edited)
There is milk that has had the lactose removed, and there is the same thing with cheese. You, noped, is actually the clueless one here, and the client is giving quite specific allergy information that you are just fobbing off, something you can get criminally charged for, if something happens and you knowingly and wilfully ignored it. With that attitude, your kitchen is nowhere near 5 star.
LovePsychos 5 years ago
They could ask if they have plant based cheese in general. If you see them using normal milk you can't ask them if is normal. That kind of stuff you ask them straightaway. I am lactose intolerant and I learned to ask them if the cocoa or caramel sauce has any milk traces. Also I told them that I am allergic to lactose so they will take it more seriously. :-p
#26
Foxxy (The Original) 5 years ago
Without any other context I am presuming the customer didn’t really speak english, had an intellectual disability, had a stroke or a neurological disorder etc.
JessG 5 years ago
No, it's just that people don't listen and don't care what you're saying. For example, as a server, it's common to say "hi, how are you today?" Then they say " coke" It's just not listening
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Queen Jackson. 5 years ago
Hey unintentionally not listening or understanding beats refuses to listen or understand.
Oskar vanZandt 5 years ago
I would have made the choice for them... pronto. Follow the path of least resistance.
Enea 5 years ago
That is really unkind. Customers may be rude but this assuming-always-the-worst attitude is really depressing. My 70-year-old mother is hard-of-hearing. I live in another country than her, and when she visits she has a hard time understanding the local language. So in order to avoid the embarrassment of having to admit she didn't understand, she acts off a script of a probable interaction. Same as this person obviously did. She wouldn't harm a fly, and it breaks my heart that a bunch of unkind people would come together afterwards and ridicule her online.
Pseudo Puppy 5 years ago
just choose the 3 least favourite options (or the spiciest).... and let them deal...
Captain Legible 5 years ago
I'm deaf. Usually I'm fine, I think, but I occasionally make mistakes like this. Sometimes if you make a mistake early it's just hard to recover in the ensuing short conversation and everything goes downhill. "What three dips would you like with your nachos?" is a nightmare sentence and I'm not keen on places that give you a ton of options by word of mouth.
Lee Kerr 4 years ago
I’m not hearing impaired but I can have similar problems in noisy places. It’s made worse if I’m in a part of the country where I’m not familiar with the accent or people are speaking very quickly because they’re under pressure to get through as many customers as possible.
Load More Replies... Mama Panda 5 years ago
Exactly what dips are we talking about? The only things I know that can be called a dip that goes on nachos are cheese sauce (I prefer real cheese), sour cream, and guacamole. What comes to mind when I hear dip is ranch (ew!), barbeque, and honey and mustard in which none of those belong on nachos!
#27
BluEyedSeoulite 5 years ago
I love to torture my Italian friends with our fake Italian foods! So yummy but so wrong
Giovanni 5 years ago
You know here in Italy we have a restaurant chain called America Graffiti ('50 diner style) where they serve spaghetti meatballs, fettuccine alfredo and big burgers.
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Elaine Mattingly 5 years ago
I wish they had clear labels. Who from Italy would ask for a Slider at White Castle if they wanted a hamburger. I won't because it sounds so gross.
Peter Chee 5 years ago
If I were there, I would have made another cappuccino for her and put ground Haribo Sugar Free gummy bears in her drink. Then watch her panic as her large intestine goes insane.
Paige Garberding 5 years ago
You, sir, are the epitome of dignity and grace in customer service. Unless, or course, you were being insincere, in which case, I'd love to see the video.
Angell Harding 5 years ago
A cappuccino is equal parts espresso, stretched milk, and foam. If her Starbucks "cappuccino" was one-half foam I feel she has a bigger problem than lack of authenticity.
Giovanni 5 years ago (edited)
Eh i sense some language barrier here, starbucks uses a lot of italian words for things that in italian are called in different ways. Like "Latte" literally means milk here, what you call "Latte" is a cappuccino for us.
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Weishaar Jamie 5 years ago
Makes since as what theaters call "butter" isn't usually actual butter but, they didn't want to assume.
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Maggie Fariss 5 years ago
there are actually movie theaters that sell popcorn with real melted butter and not the fake "butter" in wide use.
Brooke Fryant 5 years ago
The owners of what was only theatre in the town in which I used to work prided themselves on using real butter. It's a reasonable question.
Load More Replies... Stannous Flouride 5 years ago
Given that the only theatres that have served actual butter on popcorn for about the last 40 years are tiny art theatres, this is a valid question. They call it "buttery flavored popcorn topping" and a common list of its ingredients is: Partially hydrogenated soybean oil, beta carotene, buttery flavoring, TBHQ & polydimethylsiloxane. (TBHQ (tertiary Butylhydroquinone) is a synthetic preservative that prevents changes to color and flavor, and polydimethylsiloxane is a silicon-based polymer that’s used as a defoaming agent."
Debbie 5 years ago
In the Netherlands we don't have butter with popcorn. (Might be in some places). Usually we only have sweet and salty popcorn, that's it.
Jane Alexander 5 years ago
And where is this perfect world? I've searched and searched...
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J&B FitzTubeKidz 3 years ago
That would make my day lol, not a Karen, she just misunderstood lol
#29
Mama Panda 5 years ago
Because her kid would have had a full blown temper tantrum right there in the restaurant so she tried to make the best of it by ordering what the kid wanted and expected Jay to understand. sheesh!
Bei Stenhaug 5 years ago
It's not your place to question a costumers request. If you'd go up at a pharmacy and ask for tampons or Trojans, and the person worker there would question why... it's none of your business
Kimberly Herbert 5 years ago
Because the child wanted the two tortillas with chicken in between cut like a pizza. Please cut kids with food issues/allergies a break.
Heather Rea 5 years ago
I get the customer on this one. Kids can be hard to feed. I don't have any of my own, but my aunt has 3 that are pretty young. And they just seem to refuse to eat anything. The youngest won't even eat pizza without scraping off the cheese. This mom probably just ordered the one thing on the menu that the kid would be willing to eat without a fight.
#30
Ksenia M 5 years ago
It seems like Subways work differently here because you can definitely get all the vegetables without paying extra. Is that different in the US, you only get like tomatoes and onions but you pay more for pickles?
BluEyedSeoulite 5 years ago
Veggies and sauces are all included, meats and cheeses are extra
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Electric Ed 5 years ago
Subway is the absolute worst. You walk up to the counter, glance at the menu - instant panic attack. Too many choices. Full bread, half bread. Or is it called double? And 5 different kinds of bread? No "default" or "normal". Does anyone really care enough to select a bread? Wait, there is a menu? Fuckfuckfuck. How does the menu relate with all the choices? Ok, I select one from the menu. Still I get bombarded with all sort of questions. Cucumber? Tomatoes? Salad? Which cheese? Sauce (select from 5 names that don't really mean anything!) Drink with that? Yes please. Schotch, double. Hold the rocks! Yet once you get the sandwitch it is so good you want to return another day...
Josiah Macchi 5 years ago
i work at subway and trust me we're just as stressed as you are making them haha
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Potter 5 years ago
Or make it, and when they refuse to pay, just eat it yourself! XD
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Yugan Talovich 5 years ago
I teach English as a foreign language. This is another one that sounds just like something my students would do. They're not trying to be difficult, they're trying not to let you see that they're panicking, because they don't have confidence in their English, or they just don't know the language well.
J-Yogi-Temp-Mom 5 years ago
I get every single veggie and have not been charged for that. Yes, If i wanted all the meats I would be charged more and also wouldn't be able to fit it in my mouth...
Blackheart 5 years ago
I have been a patron of Subway right here in the US for over 20 years. They always let me have all vegetables at no extra charge. Maybe YOUR Subway is the oddball here.
Oskar vanZandt 5 years ago
I always balk when I see people asking for everything on their Subway sandwich and then proceed to ask for several sauces. Don't they have taste buds? Not every combination of everything tastes good together, just ask this guy from a Monty Python sketch: Mr-Creosot...81f88f.jpg 
Weishaar Jamie 5 years ago
Some people like mayo on hotdogs. Gross but, there is no accounting for taste.
Load More Replies... J&B FitzTubeKidz 3 years ago
The subway I work at only has meats and cheeses being extra charge. Some people are crazy at subway let me tell you.
#31
Amanda Sherland 5 years ago
God, I have a friend who does this and it drives me bonkers to listen to him talk on the phone, ordering something or getting customer service. He always talks over the person and misses all their questions and then gets mad at them.
Wendy Miller 5 years ago
Not food related but.. I’d like to order a taxi please Yes where would you like to go from and to? I just want to go to the hairdressers Yes that’s fine, whereabouts are you? It’s only done the road That fine, where do you live? I’ll be ready in a few minutes Yes but where are you? I’ve just got to put my shoes on Where are you? See you in a few minutes Where.... oh Number withheld Arghhh
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Weishaar Jamie 5 years ago
People just don't listen. Example; employee says "enjoy your food" and you respond with "you too".
Thalia Lovering 5 years ago
That's just gained speed. You assume that they will tell you something else and you reply to the something else before you realise what they are actually telling you.
Load More Replies... Mama Panda 5 years ago
I have had this happen when the person has a strong accent or doesn't open their mouth all the way when speaking.
deanna woods 5 years ago
I once had a lady want to call in a pizza, but she didn't want to give me her phone number and didn't understand why I couldn't take her order otherwise.
Randy Klefbeck 5 years ago
I give them three tries and if they don't get it after the third one, I hang up. There are plenty of other customers waiting for service, that know exactly what they want and are standing right in front of me.
Blackheart 5 years ago
Just package it to go. They can sit down and eat it at home or in restaraunt.
#32
WilvanderHeijden 5 years ago
Should have rung it up as a cheese pretzel wo cheese. That's one dollar extra...
Martha Higgins 5 years ago
If they're that stupid, let them pay extra. I'd be willing to bet that if every place did this and donated that extra money to charity it would make a huge difference to the charity.
EA 5 years ago
Why do people do this? Do they think they’re getting a better deal or something? Though I do remember a friend of mine ordering a plain cheese burger in McDs once (no sauce or gerkin) and when we got back to eat the food she opens the bag to find a bun with just a slice of cheese in it 😐
#33
Queen Jackson. 5 years ago
That's stealing tell her to get the f**k out. I feel like I'd be fired the first time this happened to me, cause I don't like entertaining b******t.
Donna Leske 4 years ago
Right! So now we see Mark Anundson was the source of these entitled people. THANKS Mark!
Load More Replies... Pseudo Puppy 5 years ago
bad behaviour rewarded.... and this is why she will keep saying "they used to do this for me...."
Oskar vanZandt 5 years ago
I would give her what she paid for... a hamburger. She can bring her own cheese to put on it.
AzKhaleesi 5 years ago
When I worked McDonald's for my first job I had a regular that would always come in for a cheeseburger with no meat. Soooo a grilled cheese with extras? it was so weird.
Weishaar Jamie 5 years ago
When what you want isn't on the menu you have to get creative
Load More Replies... Meyer Weinstock 5 years ago
I can remember McDonald's hamburgers for 15 cents...but I don't complain to the counter workers if the price is now higher.... (OK, I haven't eaten at a McDonald's since 1980, but I still remember.)
Weishaar Jamie 5 years ago
I don't eat it either but, when I was growing up the ad was for a hamburger, fries, and a soda and get cash back from your dollar. That was in the 60's. You can barely get cash back from a $10 now (but, that's not the employees fault).
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What do you think ?
B 5 years ago
I worked as a waiter on and off for fifteen years. I saw the absolute worst behaviour in people. Bizzarely though, customers who weren't rich often gave good tips, while those who clearly had big bucks (evident by their orders) consistently left nothing.
Jaelyn 5 years ago
it's because we know what working a sh*tty pay job is like. even with rich people--you know which ones worked for it and which didn't.
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White Wolf 5 years ago
What is with all those stupid people asking for cheese things without cheese?
Mama Panda 5 years ago
I worked in retail management for 20+ years. I have encountered all kinds of crazy people with stupid requests. It truly amazes me how these people are functioning on their own in society. I am talking about both sides of the coin as represented here on this list. It's not always the customer's fault and the customer is not always right.
Mad Mar 5 years ago
1. Customer trying to return a suit at BCF when I worked there. I said no. Had powder all over it. Called tailor it was fitted so custom job. Still no return. Rummage in pockets while manager tailor an I say no we can't take it back. Find funeral card. Realize powder is from the body. I basically told them to get the hell out of the store in front of everyone for returning a suit used in a funeral. Gross.
EA 5 years ago
That is utterly disgusting. That is worse than women buying designer dresses to a wedding and trying to return with fake tan and pit stains. Did they strip the body before burying them?? Honestly i’m horrified :(
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Cori 5 years ago
This is far from the first time I have found myself wishing there could be a mental competency exam before allowing people to vote. Also is it really so difficult to remember the person behind the counter is a real live human being? I always greet the person taking my order, even in the drive thru, say 'could I have...' or 'I would like...' instead of 'I want' or 'give me', then I make sure to thank them and smile if it's in person. If it's drive thru or over the phone, I make sure to greet and then thank the person taking my money and the person handing me my food. Empathy is important and it really is not that difficult or inconvenient.
Chris Watson 5 years ago
Bottom Line? Rude and obnoxious customers need their butts kicked Out The Door! I'd love to be a manager and toss these losers out. No one should tolerate this behaviours
Porto DaMartinica 5 years ago
Reading this makes me realize how wonderful is to work outside all year long, surrounded by nothing but rocks, dirt and heavy equipment
DforDorothy 5 years ago (edited)
As a hostel manager, I get the best of Karens. Once I was helping out the reception, and a lady cut into queue, the others gave me the nod, so I started to check her in to get through quick. When she found out she has to take 9(literally) steps to her room,she went nuts and demanded to talk to the manager. I told her it was me. She ordered us to take her luggage upstairs,cause she was sightseeing all day and her legs hurt. When I told her we do not have a porter and she should maybe take one luggage at a time,cause we had many check-ins, she started shouting my head off,telling me I was the cruelest person she has ever met,cause she has cancer and I just treat her badly. I told her,maaaybe we can take the bags up in 20 mins...she kept insulting me, so I said, maybe it'll take 30 mins..or even 1 hour, so maybe reconsider taking those 2 handbags up on at a time. My colleague ended up taking them upstairs in like 10, but I had to take a 3 cigarette break and cry my a*s off quickly and get back to being nice to all the other normal guests. I love working with people,but sometimes I really question myself because of the few miserable people who want everyone else to be just as miserable and break others' hearts. It actually gives me a lot of strength to gather enough money to be my own boss and be able to turn off Karens without being punished by a boss.
marte østensen 5 years ago
Hairdresser here! I've heard about a shocking amount of clients complaining about their color "falling out" or "not sticking" when it's their roots growing out. I CAN'T MAKE YOUR HAIR STOP GROWING OR CHANGE YOUR DNA!
B 5 years ago
I worked as a waiter on and off for fifteen years. I saw the absolute worst behaviour in people. Bizzarely though, customers who weren't rich often gave good tips, while those who clearly had big bucks (evident by their orders) consistently left nothing.
Jaelyn 5 years ago
it's because we know what working a sh*tty pay job is like. even with rich people--you know which ones worked for it and which didn't.
Load More Replies... White Wolf 5 years ago
What is with all those stupid people asking for cheese things without cheese?
Mama Panda 5 years ago
I worked in retail management for 20+ years. I have encountered all kinds of crazy people with stupid requests. It truly amazes me how these people are functioning on their own in society. I am talking about both sides of the coin as represented here on this list. It's not always the customer's fault and the customer is not always right.
Mad Mar 5 years ago
1. Customer trying to return a suit at BCF when I worked there. I said no. Had powder all over it. Called tailor it was fitted so custom job. Still no return. Rummage in pockets while manager tailor an I say no we can't take it back. Find funeral card. Realize powder is from the body. I basically told them to get the hell out of the store in front of everyone for returning a suit used in a funeral. Gross.
EA 5 years ago
That is utterly disgusting. That is worse than women buying designer dresses to a wedding and trying to return with fake tan and pit stains. Did they strip the body before burying them?? Honestly i’m horrified :(
Load More Replies... Cori 5 years ago
This is far from the first time I have found myself wishing there could be a mental competency exam before allowing people to vote. Also is it really so difficult to remember the person behind the counter is a real live human being? I always greet the person taking my order, even in the drive thru, say 'could I have...' or 'I would like...' instead of 'I want' or 'give me', then I make sure to thank them and smile if it's in person. If it's drive thru or over the phone, I make sure to greet and then thank the person taking my money and the person handing me my food. Empathy is important and it really is not that difficult or inconvenient.
Chris Watson 5 years ago
Bottom Line? Rude and obnoxious customers need their butts kicked Out The Door! I'd love to be a manager and toss these losers out. No one should tolerate this behaviours
Porto DaMartinica 5 years ago
Reading this makes me realize how wonderful is to work outside all year long, surrounded by nothing but rocks, dirt and heavy equipment
DforDorothy 5 years ago (edited)
As a hostel manager, I get the best of Karens. Once I was helping out the reception, and a lady cut into queue, the others gave me the nod, so I started to check her in to get through quick. When she found out she has to take 9(literally) steps to her room,she went nuts and demanded to talk to the manager. I told her it was me. She ordered us to take her luggage upstairs,cause she was sightseeing all day and her legs hurt. When I told her we do not have a porter and she should maybe take one luggage at a time,cause we had many check-ins, she started shouting my head off,telling me I was the cruelest person she has ever met,cause she has cancer and I just treat her badly. I told her,maaaybe we can take the bags up in 20 mins...she kept insulting me, so I said, maybe it'll take 30 mins..or even 1 hour, so maybe reconsider taking those 2 handbags up on at a time. My colleague ended up taking them upstairs in like 10, but I had to take a 3 cigarette break and cry my a*s off quickly and get back to being nice to all the other normal guests. I love working with people,but sometimes I really question myself because of the few miserable people who want everyone else to be just as miserable and break others' hearts. It actually gives me a lot of strength to gather enough money to be my own boss and be able to turn off Karens without being punished by a boss.
marte østensen 5 years ago
Hairdresser here! I've heard about a shocking amount of clients complaining about their color "falling out" or "not sticking" when it's their roots growing out. I CAN'T MAKE YOUR HAIR STOP GROWING OR CHANGE YOUR DNA!
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