Serving fajitas hot is not a walk in the park. It’s rather like walking on eggshells, ‘cause an encounter with a customer can go sour anytime. And forget the mantra “The Customer Is Always Right.” Reality is a teeny tiny bit different.

The truth is, some customers are just too much. From ordering something that’s virtually non-existent and coming up with their own takes on the menu to plain yelling and calling corporate, this is the daily bread of food industry workers.

Thus, fed up with entitled customers, people on Twitter got together for this viral thread and shared their stories of working as food servers. Nobody said that accommodating serial a-holes for a living was meant to be easy, but nobody warned them it’s that damn hard, either.

#1

Worst-Customer-Stories

SqueaksPlays Report

Hi.
Community Member
3 months ago

That had a pretty good ending... right?

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#2

Worst-Customer-Stories

JoltStudios Report

WilvanderHeijden
Community Member
3 months ago

Is it me or has anyone else noticed that common courtesy isn't common anymore?

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#3

Worst-Customer-Stories

decentbirthday Report

Foxxy (The Original)
Community Member
3 months ago (edited)

I have the urge to slap this person.

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Bored Panda reached out to a college student named Palmer, better known by his Twitter handle Decent Pigeon, whose tweet on delivering Grubhub to a problematic customer went viral with 374.2K likes as well as 58.7K retweets and comments. In addition to creating content for Twitter, Palmer has also worked for DoorDash and Grubhub for the past three years and he agreed to share what it was like.

“The funniest part of the industry is that when a customer is mad, they have (a couple of times) tried to degrade me based on my job title, the ‘service industry worker,’” Palmer told us. “It’s almost like I only do it on the side while I study in college to get another job.”

Palmer can’t wrap his head around the customers that degrade the industry they rely so heavily on. “I’ve encountered tons of amazing people in the industry, so why chalk it down to just their job title?” he continued. “Cliche, but people just need to learn to respect one another.”

This viral thread has shown Palmer that he is not alone, “and that I am not cursed with all the psychos of the industry.” He also said that none of the stories truly surprised him because “many customers in the service industry are extremely entitled and rude.”

#4

Worst-Customer-Stories

Moonpie_Luna Report

Foxxy (The Original)
Community Member
3 months ago

What the actual......?

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#5

Worst-Customer-Stories

DietSoDuhx Report

Oskar vanZandt
Community Member
3 months ago

Just nod your head and give them what you were going to give them... no sense talking to some people.

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#6

Worst-Customer-Stories

ArawnNox Report

troufaki13
Community Member
3 months ago

And to think that these people vote and procreate...

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It’s not the first, and let’s be real—probably not the last time we hear about entitled customers. Just take a look at our previous post on people sharing ridiculous demands from customers from hell or this post on customers acting like total jerks and getting shamed for it online. Such incidents are all too common, but there may be an underlying reason for it.

In fact, American consumer culture focuses a lot on making people feel special and people come to expect it. This article suggests that “They feel like they have a right to act however they want towards others until they’re appeased—which winds up isolating the consumer and shaping their view of the world as 'me against them.'”

This type of rude behavior is related to the entitlement mentality which basically screams “Me!” in most daily-life scenarios. Psychiatrists say it is manifested in an over-exaggerated sense of self-importance, lack of understanding of others, and unwillingness to compromise.

#7

Worst-Customer-Stories

Juris_Sequoia Report

WilvanderHeijden
Community Member
3 months ago

Never argue with stupid. Just humor them and let them pay champagne prizes if they want Sprite in a champagne glass.

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#8

Worst-Customer-Stories

lucipurrrrr666 Report

troufaki13
Community Member
3 months ago

How are these people still alive???

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#9

Worst-Customer-Stories

notsuohsports Report

Foxxy (The Original)
Community Member
3 months ago

I have heard similar variations of this so many times, it is really concerning how many people do not grasp the concept.

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When it comes to the food service industry, bad customer behavior is usually associated with attitude problems and plain rudeness. But this research showed it’s much more sinister than that: “behaviors of entitled customers negatively impacted waitstaff employees.”

Moreover, “the participants in the study have reported 'physiological arousal, negative affect, burnout, and feelings of dehumanization as a result of dealing with these patrons.'” In these cases, sticking to the age-old mantra “the customer is always right” may make matters even worse.

#10

Worst-Customer-Stories

Glaciaca Report

Kevin Wayne
Community Member
3 months ago

Quote by Albert Einstein: "two things are infinite - the universe and human stupidity and i'm not sure about the universe"

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#11

Worst-Customer-Stories

Gluonsrule Report

Pseudo Puppy
Community Member
3 months ago

laughing at stupid customers, while out back, is the ONLY thing that keeps customer-service staff sane. Retail, hospitality, corporate..... we all laugh at stupid customers while out the back. Only way to survive.

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#12

Worst-Customer-Stories

teastainedtears Report

Mama Panda
Community Member
3 months ago

These are the assholes that make those of us with real food allergies look bad

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#13

Worst-Customer-Stories

suonoita Report

Mama Panda
Community Member
3 months ago

Must have been the same dipshit that didn't want cheese on his cheeseburger!

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#14

Worst-Customer-Stories

lucipurrrrr666 Report

troufaki13
Community Member
3 months ago

Well, he was asking for it (literally!!)

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#15

Worst-Customer-Stories

djinnantonnix Report

Bill Taylor
Community Member
3 months ago

Should have called it a "special order" and charged him triple for the one pound container...

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#16

Worst-Customer-Stories

OMGKaren_ Report

IcyRedWaffle
Community Member
3 months ago

entitled much

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#17

Worst-Customer-Stories

queer_hellenic Report

Tabitha L
Community Member
3 months ago

I really really don't understand the cheeseburger, no cheese thing. What do they think a hamburger is? Do they think hamburgers are made of ham?

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#18

Worst-Customer-Stories

Leesybug527 Report

Oskar vanZandt
Community Member
3 months ago

That's bizarre, frankly.

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#19

Worst-Customer-Stories

villagethot Report

Troux
Community Member
3 months ago

With all the cameras at fast food places, I would think you could catch who this was by their license plate, and yes it's absolutely worth it to press charges against harassment of any sort.

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#20

Worst-Customer-Stories

MoodyBoolicious Report

Oskar vanZandt
Community Member
3 months ago

Cut the chocolate cake into a square and tell him it's a fluffy brownie...

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#21

Worst-Customer-Stories

Caramalameet Report

Foxxy (The Original)
Community Member
3 months ago (edited)

I can kinda understand this coz cold hot chocolate tastes different to chocolate milk.

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#22

Worst-Customer-Stories

StormAnnV Report

Mama Panda
Community Member
3 months ago

Actually, I have never had them charge my credit card either when checking in. They give me the option at check out to pay with the card, with another card, or with cash. When I am checking in, there shouldn't be a charge at all since I just got to the hotel and haven't even walked into the room yet let alone stay in it.

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#23

Worst-Customer-Stories

its_justliz Report

Elaine Mattingly
Community Member
3 months ago

I would HAVE to got the pizza advertizement and handed that to him.

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#24

Worst-Customer-Stories

MusicalShyGuy Report

Jo Firth
Community Member
3 months ago

What did you give them, air wrapped in paper? People are strange.

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#25

Worst-Customer-Stories

NopedTheFuckOut Report

Andris Valdmanis
Community Member
3 months ago (edited)

There is cheese with lactose and there is cheese nearly without lactose - depends on the manufacturing process. You cannot know, you have to read the product analysis if you are lucky enough, that there is one. I know it, because I am lactose intolerant and had to learn it. And then there are people that are lactose-intolerant, and there are people with an milk allergy, also two seperated issues. So it is not allways a dumb question, even if it feels like it for someone who has no idea, because he has not to deal with it.

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#26

Worst-Customer-Stories

AbbieDavy Report

Foxxy (The Original)
Community Member
3 months ago

Without any other context I am presuming the customer didn’t really speak english, had an intellectual disability, had a stroke or a neurological disorder etc.

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#27

Worst-Customer-Stories

97_ibraheem Report

BluEyedSeoulite
Community Member
3 months ago

I love to torture my Italian friends with our fake Italian foods! So yummy but so wrong

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#28

Worst-Customer-Stories

Kitsulie Report

Something
Community Member
3 months ago

That's kind of cute, actually.

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#29

Worst-Customer-Stories

jmadfour Report

Mama Panda
Community Member
3 months ago

Because her kid would have had a full blown temper tantrum right there in the restaurant so she tried to make the best of it by ordering what the kid wanted and expected Jay to understand. sheesh!

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#30

Worst-Customer-Stories

yikesmary Report

Ksenia M
Community Member
3 months ago

It seems like Subways work differently here because you can definitely get all the vegetables without paying extra. Is that different in the US, you only get like tomatoes and onions but you pay more for pickles?

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#31

Worst-Customer-Stories

KiIIersound Report

Amanda Sherland
Community Member
3 months ago

God, I have a friend who does this and it drives me bonkers to listen to him talk on the phone, ordering something or getting customer service. He always talks over the person and misses all their questions and then gets mad at them.

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#32

Worst-Customer-Stories

NellyBelle3379 Report

WilvanderHeijden
Community Member
3 months ago

Should have rung it up as a cheese pretzel wo cheese. That's one dollar extra...

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#33

Worst-Customer-Stories

yeoldwalrus Report

Queen Jackson.
Community Member
3 months ago

That's stealing tell her to get the fuck out. I feel like I'd be fired the first time this happened to me, cause I don't like entertaining bullshit.

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