“I Still Need An ID”: 50 Examples Of Unhinged Customer Behavior At CVS And Walgreens
Anyone who has had to wait in line at a customer support desk or at a particularly busy grocery store has no doubt come to the realization that there are some people who simply do not know how to accomplish basic tasks. As a result, they will start to ask employees for help, but, more often than not, the things they want range from excessive to downright impossible.
We’ve gathered some posts and pictures from retail workers that are sure to infuriate anyone who has had a customer-facing job. So get comfortable as you scroll through, upvote your favorites and if any of this looks familiar, be sure to share that story in the comments section below.
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Pretty Much Sums It Up
It also bad in the medical field. For example guy calls on the day before Thanksgiving at 4:30 wanting a new patient appts & physical and gets MAD when he's told there are no new patient appts in that office until late January. We are laughing on the inside.... Well I'll just call ... Go ahead dummy nobody is gonna see you today anywhere as a new patient today.
I don't even have to work with people to know, I get a refresher course once a week when I walk into a grocery store; It's like I accidentally develop this thin faith in humanity, then I step into produce and think "Ohhhhh, that's right, people are a**holes"
I drop my manners when serving if a customer cannot get off their phone or lack other basic manners, never had anyone call me out on it, because they're not listening to me anyway.
Having worked retail, I don’t even care about please and thank you, just don’t yell at me and call me names. And for goodness sakes stop throwing things!
The amount of rude and stupid that I encounter as a cashier is beyond measure. I honestly wonder how mankind has even managed to survive this long.
Be Gone Karen
We used to get people (back in the old days) asking if they could fax us a cheque. The standard response was "only if we can then fax you the goods".
When I ring them up and upon hearing the price they’re like “but I’m a member!” Ok? Did you expect me to intuit that from the way you styled your hair?
These Signs Should Be Posted At Every CVS
Next line. "Before you fill out the application, ask how much the job pays. Then you'll understand why we're short staffed."
I'm in the customer service business and while there are many courtous and nice employees in retail. I have yet to meet one at CVS, it's like in thier training to be rude.
Load More Replies...Anybody who notices the typo is not going to be a good fit in this workplace.
Load More Replies...Am I missing something? The title mentions “posting at every CVS”, but the letterhead says Popeyes. I live in a part of the country without either of those stores, are they actually part of the same thing?
It does not take a genius to realize that the customer is most definitely not always right. Broadly speaking, this concept was more often used as advice for the folks managing a store, hotel or restaurant and not something the customer should really internalize. Even at businesses that strived to satisfy all customer needs, there was still an understanding that the customer could be right, if, and only if, they had the money.
Even in the heady, perhaps overly optimistic days of the late 20th century, critics thought this idea was strange. Dishonesty isn’t just some modern day issue and folks are just downright dimwitted when it comes to picking an item or understanding the terms and conditions of a coupon.
Abusive Customers
Heck, I've been yelled at by a middle-aged white lady for things that were wildly outside the services we even offered in our department.
I've been yelled at by a middle-aged white lady because people near me were talking too loudly...
Load More Replies...I was a middle-white lady who was cussed out by a middle-aged white guy who wanted to get free coffee refills in a filthy cup he reused too often. First ya gotta buy a drink THAT day, keep the receipt, and show it for the refill. Only good for two hours after purchase. Was clearly posted. He thought he was the exception. Boss kicked his sorry caboose out the door.
I've said this before, if you have to rant because the company sucks, explain to the customer service person first. Chances are they think the company sucks, too. But always let them know they are not at fault, because they aren't, and whatever your complaint is, it is above their pay grade.
Working at Kohl's a lifetime ago, I had jeans thrown at me because I could only offer 50 cents as a refund - no receipt, they were a gift, and they were OLD. Those white ladies stole more than anyone, including one who boldly rolled out a cart full of over $1000 worth of clothes for herself and her family. Offered to pay when she got caught, so she was not broke.
I have been having plates of food thrown at me because the portion wasn't big enough
My colleagues and I, have had people shout as us because apparently we should change the company rules. If they want to hack the backhouse and our till system just so they can get a 3rd packet of pain relief, they're more than welcome too.
I was yelled at by a middle-aged white lady for asking if she needed a new mask (during Covid, in-store requirement) because she was holding the straps like they had broken and we had stacks of them to hand out. Apparently she was TRYING TO BREATHE! (Holding the mask away from her face, defeating the entire purpose of the thing in the first place.) I had dealt with enough mask related nonsense at this point not to bother saying, well, can you do it into the mask if you're going to stand near me?
This Has Happened Multiple Times Already
"I drive here in my truck, and you refuse me service? " 🙃
Load More Replies...A parent calls for 2 video visits because her kids are sick. The office only had 1 opening that day that she takes. She sends the other kid to school the next day and does a 4:00 video visit for him. Don't send your sick kids to school people!
Like when I would ask passengers to put a mask on and they'd tell me there's no one else here. Um, hello, I'm here, the person you're talking to. Do you think I stop being a human being the moment I put my uniform on?
I just loved how people would pull down their mask to talk to me during the pandemic!
Well, I've been sick for a week. Went to a wedding and people came down with covid. I know I have a cold.
Just the flu? Until COVID and masks I spent a week, every year, in the hospital from just the flu. That's with flu shots. It's deadly to too many of us
Load More Replies...Think I'm Getting The Point Across?
Doesn't matter how many signs you have some people just won't read them
Think that is bad? I've too often seen people ignore barricades, cones and big red trucks with flashing lights. Most seem to forget there are also usually cars there with flashing red/blue lights :)
I do admit that once 29 years ago, I managed to completely miss the cop cars, upsidedown truck, ambulance and crowd of onlookers as I looked both ways to cross a street. In my defense though, I'd tripped going up some stairs at an antique mall and had dropped my 2 month old daughter (about a foot) before I landed on the stairs. I was very worried as I crossed the street so I could fly (drive very fast) the 45 miles back to her doctor's office to have her checked out. I stopped at the curb, did the "left, right, left" check for moving cars then crossed. None of the aforementioned cars were moving so I just didn't see anything. I call this my ultimate "tunnel vision" moment. It wasn't until my mother-in-law suggested I have the paramedics look at my daughter that I even saw the accident, ambulance etc. (she was fine by the way- paramedic, doc. and my mom (retired nurse) all said the drop would've been short enough to cause no harm).
Load More Replies...There are 3 clearly visible signs, as in you can see them from the end of the hall, taped to the emergency door stating not to use unless it's an emergency. Take a guess...
Similarly, this sort of entitlement isn’t just modern, even if it feels like it. American journalist Damon Runyon wrote "the customer is always right in taking advantage of the tradespeople," all the way back in 1939. Lets face it, entitlement is probably as old as human civilization, meaning that workers who have to deal with other people have always had the short end of the stick.
Anyone Else Have These Problems?
Trust us. If we say we don't have any out the back then we don't have any out the back.
I worked in the vitamins/supplements department for two and half years and I always knew goddamn well what we did or didn't have in the back, since I was the one who restocked the shelves and checked in our shipments. However, I always GLADLY took the 5-minute mini break to "check the backstock" when a customer demanded that I do so XD I'd walk to our stock area in the back (a small caged-off corridor) and just sort of stand there and stretch for a minute, clear my head, then go back out to the customer. "No, so sorry, we don't have any more!"
Load More Replies...I am the only person who tidies or organises the back , I know exactly what’s there. It is worth asking in my job, but please respect my answer? I have no motivation to lie to you: am not interested in hoarding stock like a yarn dragon.
I just pictured a yarn dragon and it was amazing. Thank you
Load More Replies...I admit I'm tempted to ask the clerk this question, but unless it's a shoe store, they probably don't have any in the back.
In the beer and wine cooler section at my local CVS, they often take a while to actually put things on the shelves. So they *do* have things in the back.
Load More Replies...People don't realise that stores work differently nowadays. The store my mom worked at when I was little had a sizable storage room, so it did indeed happen that a product looked to be entirely gone in the store itself, but there was more in the storage room. When I took a part-time job at a similar store about four years ago, the store itself was twice as big, but the storage room was tiny, less than 1/8th of the storage room at my mom's store. Everything is ordered to arrive the moment they run out, or very, very shortly before. They don't sit on it like a hen on an egg.
Oh one of my favorites. "Because you're the third person to ask in the last ten minutes and we didn't have a truck today." *Wanders to the stockroom, BS with coworker, "Yep, still out of it."*
Up At 4 Am Every Day 😢
"How come you have to work so late Christmas Eve" said by person shopping at 5.30pm on Christmas Eve. I wonder?
This year will be rarity for me. Not working Christmas Eve whatsoever.
Load More Replies...That's why I never say "have a nice weekend" to service workers - we don't work Mon to Fri like a lot of you!
I usually tell those I interact with in the service industry, to have a nice weekend. Whether I know if they're working that weekend or not, either way I still wish that they have a nice weekend, no matter where they may be.🙂
Load More Replies...Cool for you dude. Think of me this weekend dealing with idiots like you.
No Lies Detected
This kind of thing is the only weapon we have against being treated like garbage without losing our jobs. Rude people don't seem to always realize this. Every customer service person has some sort of influence over the customer's experience and can and usually will use it to some degree. At the hotel I work at I know which rooms are used the most and which aren't. I know what rooms are quietest, where the wifi is best, and much more than people realize. "Oh, you think gays ruined 'your' country?" *turns off wake-up call. "Have fun leaving 2 hours late for that wedding!"
I was waiting in the queue the other day at the chemist to pick up my meds. There was an older *ahem* "gentleman" being served. He wanted to pick up his medication and the chemist said to him "we haven't had that medication in stock since July. The guy lost his rag and insisted they had it and the chemist told the guy that he'd need to speak to his GP to get them to put an order thru. The guy (no shït) said " I don't need to order it thru my doctor, you should know when I run out and order more"....he left shortly after calling the chemist an old cow. I was gobsmacked! When it was my turn, I apologised to her and sadly, she said thanks, but it happens all the time.
More recently, Business Insider has stated that this concept "created a sense of entitlement among shoppers that has led to aggression and even violence toward retail workers." Anyone who has tried to brave the crowds on Black Friday can attest to the fact that being in a store simply turns some folks basically feral.
When A Customer Starts Calling You By The Name On Your Name Tag
It’s good to know that this is not appreciated. I always assumed the opposite.
To be honest, I actually like it when customers call me by my name 😅 idk why, maybe cause it’s usually the nicer and friendlier customers that do it. It made me feel more humanized, instead of being treated like a nameless robot who obeys their every command.
Load More Replies...I try to say their name when I thank them for their help/time. I do so to be personable and genuine. No?
I wouldn't. But you do you. It always comes off weird to me.
Load More Replies...Not sure why this annoys me, but it does! I just want to say "you don't know me! Don't call me by name!"
Same to most persons who uses my name that way! One time ok, but continously uses it here and there. No thanks..
Load More Replies...Chances are they make minimum wage, and they are not your friends. Two reasons to not be overly personal with the staff.
Why would someone's hourly rate of pay have anything to do with whether or not to call them by name?
Load More Replies...I'm not sure why you'd wear a name tag if you don't want people to use it. Corporate policy, sure, but the whole point of that policy is to make customer interactions less formal and more personal, so...
Only because corporate makes me. And they're making me just bc if I'm rude to a patron they can say X was rude to me. It's not bc they want all the customers chumming it up with the staff.
Load More Replies...Are you the person who does that? Or the person who has it done to them?
Load More Replies...I used to hate this when I worked as a cashier. I feel like only psychopaths enjoy the sense of control they get from forcing intimacy on customer service people
Except when their name sounds like yours and you get confused. Yesterday, at our Thanksgiving dinner with my in-laws at their care center, our beverage person's name was Jillian. My name is Julia so I answered several times when my mother-in-law was calling Jillian's name.
For me its the tone. If they're just saying, Thanks Laura, it's fine, but if they keep repeating my name over and over I feel like they've been reading "How to Win Friends and Influence People" to much. "A person's name is their favorite thing to hear in the world.." But not at work for me.
I don't like it when people call me pet names, such as Baby, Hiney, and so on. I had a parent (I'm a teacher) call me Baby Cakes last week. Nope!
100% agree. This is demeaning. Only close relationships where you know each other and know what will be tolerated can get away with this. I had one patient I was getting so frustrated with that kept calling me "honey." I finally said, "Can you do me a favor. Every time you feel like saying 'honey' can you say doctor instead? She did and it made me dislike her much less.
Load More Replies...Very Interesting Story... But I Still Need An ID To Check
Are you there now? No? Then show me some ID or waddle yourself over to that Walgreens "where everybody knows your name".
Had a customer picking up her grocery order with alcohol claim she's never had to show her ID before. The handheld device to complete the sale won't advance until the ID is scanned.
I got told that people in the same store never asked for their ID before. And...I'm not my colleagues and if I think you look under 25 (our store policy for multiple items) you're getting asked for ID.
I avoid self-checkouts if I can. "Unexpected item in bagging area". Aargh!!!!!
Rare for us too, Trying to keep employers hiring.
Load More Replies...I love the self-checkouts (my usual store calls them "U-scan"). What I don't love is being in a regular checkout line & a customer up ahead waits until the cashier says the total, thennnn, pulls out a checkbook & begins to write as slowwwly & carefully as if taking a penmanship test.
For me, unless I need a cashier to verify a purchase (or punch in an item that isn't valid), I usually take 1 minute tops to scan everything, pay, and bag my items. The customers in front of me take forever.
Well, pin a rose on your nose. Some people need more time and patience.
Load More Replies...I’ve Experienced This At CVS More Than Anywhere Else I’ve Ever Worked
I've been freaked out by all generations pretty equally. Mostly it's older people during the day and somewhat younger after 4 pm. during the rush hours.
We don’t have as many days in front of us anymore, so you gotta hurry up. 😉
As we get older, we get nastier. It's our jealousy for you being so young. Just wait for your turn.
When An Old Person Tells You "Well, You Just Lost A Paying Customer!"
lol I laugh internally when they say it around other customers, and the other customers start laughing.
We've all seen this person in a store, the one who's trying to skirt the rules, use expired coupons, or return something they already used. Trust the clerk when they point towards the door. No business needs your business.
Happens where I work..people are often rude and aggressive ...im never coming back...ok byr....next day they are back, where else could they go. So happy if they did drive to shop elsewhere...I had rude, entitled people
Like the whole company is going to go under because you decided not to shop there anymore.
YEAH WELL...YOU'RE HEALTHCARE/PRESCRIPTION COVERAGE/COMPANY PAID FOR IT ALL! SO YOU'RE NOT A PAYING CUSTOMER!!!
A - Congrats to him for having good insurance when so many don't or don't have any. B - Even tho' someone else is actually paying, he's still bringing the business, & the ultimate payment, to that particular store & could take it elsewhere. & C - From sometimes being in line behind people who are being rude to & argumentative with an employee (who didn't make the rules, & isn't in a position to make exceptions), & then he proceeds on to being abusive ..... it's quite understandable that the employee sometimes just doesn't give, as a former co-worker used to say, "a flying french fry" abt a threat like that. It's amazing how cool & calm the employees can manage to be. EDITED to correct some grammar & typos.
Load More Replies...Let Me Have A Word With My Supervisor
A customer's mother was staying in the home and felt it was her place to tell me and my crew how to do our job. I attempted to explain I was fulfilling the contract her daughter signed, but she demanded to talk to the supervisor. Well, you're speaking with the owner right now, so you can either let us finish or you can explain to your daughter why we left early.
I worked on a team of 20ish people of a major trucking corporation. When drivers or customers would call to complain to our "supervisor" it was like playing a game of hot potato. When the hold music was up, whoever had the potato ended up taking the call. But of course they weren't the supervisor. Ah, such fun times.
🤣🤣
Two times only, that's nothing. It's the tenth fake laugh and then running out of all your oh:s, wow:s and okay:s.
They don't know if there's a flashing light under the counter the manager uses to get your attention. If that doesn't work, just collapse on the floor.
We have a customer like that, we can see the queue forming behind him, he doesn't care and claims 'patience is a virtue.'
Yep
The nickname that the internet gave him is Hide the pain Harold, his real name is András István Arató. He's done some stock photo modeling, and his photos became a meme because people find his awkward facial expression funny.
Load More Replies...All The Time
Just being out and about, I've had older ladies come up to me just to talk about their very personal ailments and what they're doing to treat it. Some just want to rant. One lady just sat beside me, yakked and yakked, nonstop. I had my earphones in. I attempted to say something but she cut me off. Seems like she didn't mind it was a one-sided conversation. Then she got up and left and thanked me for the listening ear.
I worked in the vitamins/supplements department of a grocery store for two and a half years. I heard the health backgrounds/life stories of SO MANY older customers. They'd stand there for half an hour telling me the last two decades of their health life. I'd be the only employee in my department XD I had one older Asian guy who was a regular. He really went over the line - he started describing his wife's health ailments and asked me to diagnose her. I was like "sir, I am a retail employee, not a healthcare professional." I can make product recommendations if you tell me you have heartburn, but DIAGNOSE your WIFE's ailments? No XD
Load More Replies...In Denmark, there are some grocery stores that have a "Chat Checkout" line. It's for older, lonely people who just want a chance to talk a bit to someone.
I like this idea. A lot of the older customers in my previous job were like that, they came in to get their magazines and just wanted to chat to someone for a while. Most of them were lovely. But others were in a rush so you couldn't always chat to them, so a specific checkout for this would be great. And let's face it, every store has that one employee who can talk for hours who would be great for this role...
Load More Replies...And she give you a $20.00 and you can't make change without the register how much.
This is my life. I have worked at bars, at call centers and a doctors office but out of them all the working at a hotel, as I do now is the most intense for this. Which I was surprised by.
There are a lot of lonely people out there, but there are also social clubs where this level of chit chat is more appropriate than a hostage audience. These people aren't paid enough to deal with your boring stories.
Can You Take That Off?
I do this all the time. But not by $110 but 1 or 2 items. Even with a calculater going. But I live check to check and I am disabled and have a fixed income. Also it's an inconvenience to most But an embarrassing moment for me every time.
You honestly have my sympathy. Until we have a revolution that strips away all the billionaires I'll gotten wealth, it will continue to get worse for people like us. The French revolution of 1789 didn't happen over night.
Load More Replies...Worked in a grocery store many years ago when we had to key in price of items. Had a monthly customer who would put absolute necessary items in her first basket and secondary items in the next. She would ask for her total after a couple of the secondary items to make sure she didn't go over her money. She was one of my favorite customers.
I have once had to do this when I discovered at the till that an automatic payment I hadn't accounted for had depleted my account
We have people that come up with a full cart of stuff and then reveal they only have 20.00. I wish they would be realistic, or maybe better at math.
"Go home, get your wallet, come back, we'll put it aside for you." is this not standard? I've forgotten my bank card on multiple occasions and had to run home to get it, then come back and had them finish the transaction. (if it's not typical, yet another reason to mourn the death of Save-a-Lot)
I don't understand why the cashier would be pissed off by this. They get paid the same whether the customer is smart or stupid. Have they got something better to do?
The correct answer (although - sadly - not approved by store managers) would be "No, I cannot take some of it off. Load it back in the cart, choose which items you are going to put back on the correct shelf, and then get back in line."
Since My Last One Blew Up Here's 3 More 🤓
Because there's a stack of 50 scripts ahead of yours that isn't here yet!
I watched a woman have a full on melt down at the pharmacy - the pharmacy closes for lunch and the customer screamed that she can see them back there doing nothing while she was waiting for her prescription. The pharmacist stopped eating her lunch, looked in the computer and said, we haven't received the Rx from your Dr yet, but that wasn't good enough for her. She went on and on and on about the audacity of the staff to take lunch - at lunch time while she waited.
The only part of this that does upset me is when my wife gets a text from Walgreens saying her prescription is ready, then go and stand in line for 30 minutes, and nope. (would you like to wait for an hour while we get it ready) (note: we are always very polite). So yeah, there's that.
That's totally understandable but if I went to the doctor because I was sick, I don't want it to take forever while I try not to pass out. That being said, the last time I went to Walgreens from the dentist they could tell I was in pain and fixed me right up! Just be nice.
At CVS, you're lucky if it gets filled that day. I always, always call ahead first.
😂
WOW, get over yourself. Those people work their butts off with lots of scripts every day.. usually with 1 pharmacist and the rest are techs that to my understanding a pharmacist has to be there for them to fill any scripts.
No, pharmacists can absolutely authorize techs to fill prescriptions....and techs can also collect prescriptions, take customer info, place calls to doctors to verify the prescriptions....basically every aspect of what is done in a pharmacy. What they can not do is concoct compound meds (which is basically the manufacture of medications from other meds and chemicals) which.....doesn't really happen that frequently anymore, does it? Most of filling scripts these days is taking pills out of a bigger bottle, counting them and placing them in a smaller bottle. It's like banks taking their lunch hour at the same time that everyone else takes their lunch hour.....doesn't really work out for the customers, maybe find a different solution than "oops, we'll just close down at the most inconvienent time possible for our customers because something something "i werkz herrd"
Load More Replies...Come on ya'll to be fair a lot of pharmacies are only open during business hours when everyone is at work and the only hope they have of getting their script is on their lunch break. Thus the plea to rotate lunch schedules.
Sure, lunch rotation would keep the pharmacy open or you could just show up before or after and stop whinging about it. The CVS I use closes for lunch, and I prefer knowing a pharmacist is readily available just in case I have questions the techs can't answer.
Which is fine, unless your lunch coincides with their lunch. So you get no medicines. When you have more than one member of staff, staggering lunchtimes is not a revolutionary idea in retail.
Load More Replies...Not sure where this happened but in California they are legally required to take an hour for lunch. Do you think they should hire a second pharmacist for an hour?
My local chemist has a lunch hour 1230-1330 and half day closing on a Wednesday. It’s how it is and I can either respect their choice to allow staff to share a lunch hour and have time to do their own shopping / chores OR I can plait fog, herd cats, etc. Personally I opt for the staff getting a shared lunch and having time to chat and be humans.
A set lunch hour I can get behind. The problem is when you get to the pharmacy and they have taken lunch at a random time.
Load More Replies...I wish I could go to the pharmacy during the weekend, or outside of work hours. I live in a big city, yet there are no pharmacies that offer this (except for the emergency pharmacy of course, but that's not supposed to be used for regular medication). It's a pain in the *** to have to take time off work to get some medications.
No one can dispense if the pharmacist's leaves for break or a bathroom it’s the law. So it’s better to go at once than have everyone leave to lock the entire place down for one pharmacist if the others can no longer operate or stand in the pharmacy alone anyways.
This Is A Fact
Staff shouldn't take that so personal. Never know what's on a customer's mind and what is going on in their life. If you get silence, just take that as your answer that they don't feel like small chit chat, or even a "fine". The silent customer may even feel a bit bad later for not saying anything, or remember you from next time as the nice cashier who spoke to them nicely.
I only ever expect customers to give some indication of yes or no, a couple of times through the transaction. That's because they're required questions we must ask, and the first is if they need a bag.
Load More Replies...You can't just say, fine, all's fine. If I need assistance I'll find you.
I have the problem of social anxiety and speaking softly when uncomfortable, so people often think I’m ignoring them when either they didn’t hear me respond or I was too frozen with indecision to respond.
I must have a hella quiet voice because most of the time I say how are you i don't get a response then I feel like an idiot lol
🙃
Unless the customer knows the store is short staffed, it is a reasonable question. Many times someone is merely stacking shelves and can be called up front.
And then someone complains why the shelves aren´t stocked enough. besides the fact that, at least in my country, you have to be specially trained to work on register.
Load More Replies...But customers don't always know if it's that there's a shortage of staff or if there's more doing other duties, or if some are on break, or if that's just the usual amount of staff.
Yeah....this question is usually preceded by a customer seeing half a dozen people milling aimlessly around the store, or huddled in groups of 2 or 3 people talking while pretending to stock shelves. Meanwhile, there's ONE belt open with a line twenty people deep.
Another actual problem that is a management issue, not customer entitlement.
The front end supervisor is well aware of how long the lines are and is probably already on a register themselves!
Relatable
Nasty blizzard in NoDak in '65. Snow over the tops of cars. Streets covered 6 feet deep. My distributor cap was packed with snow. Local bottle shop sold out in 8 hours. College town.
It's -17C with a windchill of -30C (not exaggerating) it's been busy in the store.
Oh yeah same here. If people stayed home for that kind of weather they wouldn't get groceries all winter.
Load More Replies...A few days ago we had really bad snow here, freezing, awful to walk, no roads gritted, public transport being cancelled. While trying to get a bus to work I watched at least three older people (I mean in their 70/80's) stagger through the snow to get to the supermarket my bus stop is next to. This was at 8am, and the snow was due to be melted by noon, but no they decided to struggle rather than show some common sense and wait a couple of hours. Nothing from the supermarket is that urgent.
I'm in KY. As soon as snow is predicted people buy out the grocery store. You're stocked now, please stay home. Or just go out again in your big 4 wheel drive. We all have 4 wheel drive and weather it can't handle about once every 10 years, maybe.
That's not a smile, their face got frozen that way while trying to squint through the blizzard 😂
Load More Replies...Excuse Me Is Your Pharmacy Open???
In our subway: Guy: what train should I take to X? Me: I'm sorry, that line is still in construction. You can take a bus up on the surface transport. Guy: but I wanna go there by subway! Me: ... (resisting the urge to just say "sure, take a seat, we'll dust you off from time to time and call you when it's ready." 🙄😑)
Load More Replies...Excuse me, can you read? I'm pretty confident there are multiple signs with the pharmacy hours that we can't see in the photo, at every entrance, on their website, and on the phone message.
Yup. And I'm pretty sure that when you get there the dámn closed sign will be out even though they're in hours.
Load More Replies...When You Can't Take Their Coupons
I believe it is simply representative of the meltdown said customer had when told their coupons can not be accepted.
Load More Replies...Please. Shut Up!
It's a crucial but challenging skill to know how to get customers moving along without making them feel bad. It's okay to tell them firmly but nicely "Sorry, but I do have to get back to work and serve the next customer. I'll see you next time. Take care." I've found the elderly people can get so lonely and need that social interaction, but they get carried away and forget they're talking to employees on the clock. They haven't forgotten what it means to be at work and will understand.
I don't remember what store chain it was but I read that they had a checkout lane just for lonely, slow (mainly seniors) customers so they could enjoy some human interaction. Very sweet......
I was having a legit nervous breakdown, I was shaking and crying and trying to pull my drawer so I could just go home, and this one little old man wouldn't stop telling his story. No clue what it was about. He had to see me crying and not listening, but that didn't deter him, and I was too polite to just walk away..
Everyday At CVS
Want to complain about the prices? Write to the pharmaceutical company. They are the stupid idiots that set the prices out of reach for poor people to afford their medications.
I was yelled at today about how our countrywide bonus system is unpractical and hard to use. Wanted us to directly contact someone to give the feedback right then and there. Our prices were all wrong too amongst all the other things.
I've only come close to this once: I was in my local supermarket and my typical shop came in almost double what it gad been until 3 months earlier (for years), and a quarter more than the last shop 2 weeks before. I pulled a surprised face when the total came up and this guy had the gall to tell me they'd just rediced a lot of their prices. I made it very clear that that was an incredibly insensitive way to talk to customers during a cost of living crisis
I always thought, "No one *made* you come in here to shop. Go somewhere cheaper, then!"
There was a guy who worked at my local BP station who patiently sat and listened to a guy coming unglued over the gas price. He said man, I just push the buttons here, don't bust my balls over it. Then I came unglued laughing.
But you are the ones that put those little price stickers in front of the items, aren't ya? Except ya don't seem to do a very good job of it, because the advertised price on the shelf, ends up being some significant % less than what is being charged at the register. That's the problem, and that is on the employees.
“Why Can’t You Take This?”
Because I'm busy dialing up the counterfeiting bureau at the Treasury Department.
The disappointed look on Franklin's face..... every time I turn one over to the cashier, there he is, giving me that look....
Five minutes after opening right? Then they get mad when you have to call for change and make them wait.
Why Can't They Just Stare At Their Phones In Line Instead
To be honest, for a lot of people, crossing their arms is a comfortable way to stand. This does't indicate the person is annoyed, or impatient; it's just a way to stand.
CVS isn't the best, but they're usually located near a grocery store or something, which is why I continue to use them. I drop the script/refill off, do some shopping, and return to pick it up.
Damn Chip Readers
I had a lady when I worked at a gas station in a vacation town accuse me of filling her gas tank with water. When I told her there was no way she said “I live here full time!” Ok. I work at a gas station how far away do you think I commute for 10$ an hour? Then when I told her I couldn’t refund the gas because it was in fact NOT Water I became a racist because I am white and she was black. Worst part was that she had her 9/10 year old son with her who was obviously mortified, he looked at me helplessly and just shrugged.
I'm really curious about her explanation on how you where able to replace the gas with water. ... am I assuming correct, that there wasn't even an attempt for an explanation, but a full blown tantrum?
Load More Replies...Dude, that's not how it works. You pulled the card out too soon so it didn't go through.
I sometimes wonder if it's the "good" beep or the "bad" beep.
Load More Replies...How very dare people be worried about their bank balances! Outrageous!
Is It Filled Yet???
Customers at the front of my shop. (Bottle shop for those of you playing at home)
I always made sure I had enough to get me started without gluing myself to the door.
Load More Replies...B***h, if the store opens at 9, do NOT touch or go near that door until 9:05. Customer service quality increases EXPONENTIALLY in those five minutes. If you can make it to 9:10, even better.
My mom worked briefly at hobby lobby and had a woman sobbing and begging for them to let her in a few minutes after close because “I need my scrapbooking supplies!” Who needs that stuff so badly that its ruining her life to not have it right now?
"Your lack of planning does not make it an emergency." Especially for scrapbooking supplies! 🙄
Load More Replies...Got My First Complaint About My Appearance!
Why does the colour blue offend some people? That is just a weird comparison. I'm not allowed wearing skimpy clothes at work, and nothing short of a thick strapped tank top, but that doesn't stop strippers wearing G strings and next to nothing at their jobs.
But they don't have blue hair, as it would deter the males ;)
Load More Replies...Was the cashier friendly, efficient, and accurate? Yes? Then STFU, Karen.
Possibly duck pins, but more likely mallard badges.
Load More Replies...Is this allowed at CVS? Let’s see if a couple of your lonely brain cells can get together for a second and perhaps throw an idea around. So if the store is open, the cashier is at the register complete with sexual pins (I’m torn between that being a rainbow pin or a particularly attractive pair of legs), hair and some body modification and you got served? What’s the answer? YES! Yes, this is allowed at CVS and you win a prize! A long walk into the sea is all yours!
"I would not be allowed to wear that at my job" well sucks to be you, maybe apply at CVS then?
Photo Department? Never Heard Of Her
Awww, "photo department in a pharmacy"... I'm getting the warm and fuzzy nostalgia feels. Gosh, it has to be 20 years since I've seen that around here.
When You’ve Spent The Last 15 Minutes Frantically Looking For A Lady’s Photo Order And You Finally Find It Under Her Maiden Name And She Goes, “I Haven’t Gone By That Name In Five Years. How Funny, Right?!”
Or they don't even put a teal name on it, or some random initials...not a mind reader sweetheart.
If you order online and don't recollect the name you used to set up the account because you use it like once every 2 years and you're just trying to click past all the "do you want to add....?" and "people also bought..." nonsense the store adds on because you have sh!t to do this seems like it could just be an honest mistake.
Especially when they tell you the story twice like this..
Load More Replies...or you spell out your last name, cause they ALWAYS look under Mc not Mac, and still look for it under Mc lol
Delivering to a house in a village where they all have names instead of numbers, and I finally work out by process of elimination that it's the one with no name, and the customer tells me they've lived there for 15 years and never gotten around to getting a name plate!
Already Got 10 Calls In An Hour Get Out Of My Head Get Out Of M
Lady, whadaya want me to do? I can sell you reading glasses, sunglasses, but there are no eclipse glasses.
Just give her a pair of readers and tell her to stare at the Sun
One Sign Didn't Seem To Be Enough For Some People
😂😂
And i really hate having to endure the distracted scanners who end up adding multiple charges per trip because they're screwing around on their phone, or talking on a headset, or just trying to screw customers over. With self checkout i don't have to go through every item in my cart, and compare it to the receipt. I watched a cashier double scan something last week, and called her on it....but she played dumb about it, and i had to spend an extra 10 minutes waiting for a manager to come and void the purchase and give me my money back. It happens AT least once a week.
Load More Replies...Some Memes I Made So We Can Laugh At The Stupidity
My wife and I were at the grocery store Wednesday afternoon. We started to get in a short checkout line, but then realized they were trying to close it so the young lady could go on break so we went to another one. She called me back, and said she'd take care of us first. I tried to buy her a snack or drink to show our appreciation, but she wouldn't accept it.
I would do the same. I'm never in so much of a rush that I can't wait in line and will always let someone with just a few things go in front of me. Having worked in retail my entire career (not always on the front lines), I always treat retail employees with respect. They are human beings that are doing their best to help customers, even the cranky ones.
Load More Replies...“It Just Says Processing, Why Is It Not Taking My Card?”
I don't think that has happened to me but I have been tired and in a little bit of a hurry and did not do something right and it won't take my card. Try it two or three times. Finally look at the screen the screen to see what is going on to fix the problem. Once I figure it out, I am good but get frustrated in the mean time. Usually forget to hit the payment method.
I refuse to use self checkout. Takes away a job for a human so that the CEO can make more millions of dollars a year. This never happened in the 50s when tax rates were fair..
Load More Replies...Tbf, every store has different systems for their self check out. Some make you go through asking for a donation, how do you want your receipt, do you have any coupons, how are you paying, what the heck is that item you didn't bag, did you even use any bags and on and on. Others just say "insert card" and you're done. It really shouldn't be the customer's job to know how every single self check out in their geographic area works. That is what employees used to be for. Stores ought to try hiring enough of them and paying them decently.
Exactly! This is how I sometimes get a little confused at a store I seldom shop. Seems like every checkout system is just ever so slightly different.
Load More Replies...I despise the self-checkout at the nearest Netto. That blasted thing won't recognise most veggies/fruits, so you have to type in the PLU-code (ginger = 11; apples = 23), and to get to the actual payment-process you need to confirm about 4 times that you'd really like to pay for your stuff. I got used to it. But I feel sorry for those who use that thing the first time with some veggies/fruits and the overworked staff that have to check out others, while also assisting "self-checkout"-customers.
LOL
Because the CEO and executive whinners would rather make more money than hire another pharmacist. And it will get even worse the next four years, assuming we survive them.
Why should they hire a second pharmacist for a half hour a day?
Load More Replies...My cvs has a sign that says they close for a half hour lunch during the hours of 1-2pm. They are always closed the whole hour. I’ve gotten there at 1:15 ready to wait just to watch the pharmacist roll on up at 1:30 with her lunch to tell me they don’t open until 2.pm. 15 min wait became 45min during my lunch break which sucked. I don’t understand why they don’t just change their sign. Closed from 1pm-2pm. :/
CVS Might Win The Award For Worst Customers In The World
She just had to move the chair from the side to block the aisle... Entitled much?
It's worse than that. Best guess is that she doesn't want to lose her place as first in line and the thought that she might be inconveniencing anyone else didn't enter her mind
Load More Replies...She's waiting for them to get back from lunch. Saw someone doing this at the drive-thru at my local walgreens a couple weeks ago when they still had 20 minutes to go.
Load More Replies...My mum whom was in a wheelchair, use to do this. She use to wheel right up to the roller doors and skinned her nose as they were going up.
But CVS also wins the award for worst hotline service.....even to their own employees. A very nice CVS pharmacist was trying to straighten out a mistake in my prescription by calling their customer service number for me. He was hung up on by three different people - while I stood waiting for over an hour - before he found someone willing to give him permission to make the correction.
I'm partially deaf and CVS is majorly overstaffed and their pharmacies are always bingle-bangle-blorping with sounds. If I am out of medication, it's very important. This is IMO a reasonable action at this store. It's why I never go there if my insurance allows anything else ever.
Just Gonna Leave This Here
When An Elderly Customer Walks Up To The Photo Kiosk, Spends .0002 Seconds Looking At The Screen, And Makes Eye Contact With You From Across The Store
The Pharmacy Close At 7:00pm Pharmacy Line At 6:51 Pm
Most likely, from personal experience, about an hour.
Load More Replies...I don't blame people. They need their medications to cope and live with whatever it is they're dealing with. Some are life-saving d***s they can't just wait for.
CVS it ALWAYS looks like that, and chances are really good that you will end up with the wrong prescription anyways, oh and the phone will have been ringing nonstop the entire time you were there.
I am not a fan of cvs at all. I only go in if its dire, and every time they remind me why i dont use them.
Load More Replies...How does your pharmacy system work people? Here you check online if you have meds left in the prescription, go to a pharmacy, they check the same online system and get you the packet. End of story. If you have none left, you need to ask for a refill from your doc and you get a text message when it's done. Time at the pharmacy is approximately 5-10 minutes
All Of Us On A Daily Basis
To be fair, it is aggravating when the website says that the local store has 20 items in stock, but you go there, and someone tells you that they never carried those items at that location.
Exactly. If you're not going to show realtime data then just don't have that info at all.
Load More Replies...When they're in Canada and they show me the offers on the USA store website that don't apply here.
Yes, Yes, Go On
I have the opposite. My chemist has a horrible habit of semi interrogating me about meds I’ve been on for years, asking me super personal questions about my condition in front of a room full of other people. It’s really, really awkward.
I hate how they have to make you reveal such private information in front of everyone. The clinic receptionists are the worst. "Why are you here?" Tell them something vague "I'm sorry, you'll have to speak up. The rest of the waiting room can't hear."
Load More Replies...Interrupting the person talking. You paid for your medication. Next person please.
Since My Last One Blew Up Here's 3 More 🤓
Some Rx stores only have 1 licensed Pharmacist on duty for the whole day and most States require a Pharmacist be on duty at all times and they need to eat too, so they close for that hr. If you want to go to school for several yrs and acculate a huge debt go enroll in college.
Change
Am I missing something? It’s stupidly late and I am a bit sloshed, it could just be that 😅
It took me a minute - I think they mean that they have the 44 cents, so they can get an even $4 in return, but they've waited until well after the transaction has been finished (slight exaggeration) to tell the cashier.
Load More Replies...Actually Tho
Whether they're transferable or not really depends who you know in the CVS store.
Technically, the coupons you get on your CVS receipt are linked with your CVS rewards card and they can't be used without the matching card or phone number associated with the account. Michael is right, in that they can often be overridden by a manager, so it can be dependent upon who you know.
Load More Replies...Since My Last One Blew Up Here's 3 More 🤓
Found This In The Customer Bathroom Today…
Costly item and/or politicians want to control if you are allowed to get it.
Load More Replies..."I Want To Add $440 To My Chime Card"
Can you take that to the bank and bring back bigger bills? I would really appreciate that.
For Real
My old workspace had a tall countertop all around it where people would hang out like it was TGI Fridays. I always had people talking above me as I sat, coughing, telling me how sick they were, thought they had COVID, etc. People! Just GTFO, go home!
Some Memes I Made So We Can Laugh At The Stupidity
I get that people suck. I've worked retail. But most of these aren't customer bitches so much as corporate not compensating. There should be someone there over lunch break, that's when a lot of people can get their scripts. There should be plenty of people for when everyone gets off work. They're really surprised by that? And people are cranky their scripts aren't ready, yeah, probably. They feel horrible, just wrote a blank check at urgent care, was told by a doctor it was all in their head, but they'll write them a script anyway, only to be told they can't get their script through the drive thru because they need ID, oh and that $300 dollar medication is the only one your insurance doesn't cover. Honestly, they should pay pharmacists more. But asking a crowd of people who are running out of time and money to get things that keep them alive or feeling well to develop more patience might be a big ask. You aren't passing out non-necessities here, this is health. Life. Death.
A lot of these are just ranting about people being people, and frustrations with self-check out. The other day, I had a lady ask for free soup containers. I showed her where we keep the plastic containers for sale. She didn't like those and proceeded to describe containers that once held food, like margarine tubs, she thought we're hoarding in the production room. I know it's a thrift store, but we have better standards than that.
You know there's an entire room full of butter cookie tins back there
Load More Replies...When I was a kid my parents owned a store in a small country town so I was serving customers as soon as I could see over the counter, if some of the people in that town realised how much I knew about them from their shopping habits they would have been much nicer to me.
Walgreens is completely falling apart. They aren’t staffing adequately, so have to close periodically if one person calls in sick. They are out of stock regularly - even on common medications. They won’t stay open much longer the way it’s getting run into the ground.
Walgreens already closed bunch of their stores. The one there was in the county seat where I live is closed now. There is a Dollar General store in there now.
Load More Replies...The joys of working retail. Had a guy say he was going to go to a competitor because, GASP!, we were out of something and I wouldn't hold one and call when it came in. The look on his face when I asked if he needed directions was priceless.
I get that people suck. I've worked retail. But most of these aren't customer bitches so much as corporate not compensating. There should be someone there over lunch break, that's when a lot of people can get their scripts. There should be plenty of people for when everyone gets off work. They're really surprised by that? And people are cranky their scripts aren't ready, yeah, probably. They feel horrible, just wrote a blank check at urgent care, was told by a doctor it was all in their head, but they'll write them a script anyway, only to be told they can't get their script through the drive thru because they need ID, oh and that $300 dollar medication is the only one your insurance doesn't cover. Honestly, they should pay pharmacists more. But asking a crowd of people who are running out of time and money to get things that keep them alive or feeling well to develop more patience might be a big ask. You aren't passing out non-necessities here, this is health. Life. Death.
A lot of these are just ranting about people being people, and frustrations with self-check out. The other day, I had a lady ask for free soup containers. I showed her where we keep the plastic containers for sale. She didn't like those and proceeded to describe containers that once held food, like margarine tubs, she thought we're hoarding in the production room. I know it's a thrift store, but we have better standards than that.
You know there's an entire room full of butter cookie tins back there
Load More Replies...When I was a kid my parents owned a store in a small country town so I was serving customers as soon as I could see over the counter, if some of the people in that town realised how much I knew about them from their shopping habits they would have been much nicer to me.
Walgreens is completely falling apart. They aren’t staffing adequately, so have to close periodically if one person calls in sick. They are out of stock regularly - even on common medications. They won’t stay open much longer the way it’s getting run into the ground.
Walgreens already closed bunch of their stores. The one there was in the county seat where I live is closed now. There is a Dollar General store in there now.
Load More Replies...The joys of working retail. Had a guy say he was going to go to a competitor because, GASP!, we were out of something and I wouldn't hold one and call when it came in. The look on his face when I asked if he needed directions was priceless.
