Customers should be treated like kings and queens. They should be pampered, treated to large doses of good humor, and given a creative quality of life upgrades that make all the difference. This is the philosophy some of the nicest hotels have. And it's obvious how much they try to have the best customer services.
Some hotels go the extra mile to make their customers' stay that much more pleasant. From bed forts and 'spouse disposal units' to hilarious menus and tiny takeaway bags for tiny soap, these are the creative ideas that make you want to visit again and again. Bored Panda created this awesome list of clever ideas and unique touches that some of the best hotels have introduced. These will bring a smile to your face, give you a hearty chuckle, and make you go 'wow, how didn't I think of that?' So keep on scrolling, share the best hotel designs and ideas with your friends, and upvote the best pictures! My personal favorite is the bed fort (I know what I'm building at home tonight) — what about yours? Be sure to scroll down and read our interview with Dr. Gabor Forgacs from Ryerson University about the hotel industry and hoteliers.
When you're done with this list, take a look at Bored Panda's posts about other times hotels surprised everyone with awesome customer service, the coolest hotels in the world, and the worst hotel fails from people's trips!
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A Buddy Of Mine Travels A Lot For Work, Asked For A Fort...
My Hotel Wants You To Take The Nice Soap Home!
My Hotel In China Has A Card To Give To A Taxi Driver So You Can Find Your Way Back
Courtesy of Hospitality School, here are several 'Golden Rules' that each and every hotelier worth their salt should follow. That is, if they want to be proud of what they do, want their business to boom, and their guests to grace their doorstep once again.
Looking like a professional goes a long way in the hospitality business. That means dressing nicely, taking care of your hygiene and smiling brightly. It's also vital that the way you talk to your customers be sincere — they can spot it if you're being fake in an instant. What's more, keeping your guests' private life private is of utmost importance, as is helping them with everything and anything they might need. Finally, never, ever ignore complaints. Not even small ones.
This Hotel Actually Makes It Easy To Connect Your Laptop To The TV
This Bag Of Old/Stained Face Towels Have Been Re-Used As “Rags” At This Hotel
Hotel Staff Found Fifty Shades Of Grey Book On Guest's Side Table...
However, the rules of hospitality are slowly changing over time, as Marcel Thoma, the General Manager of The Upper House hotel in Hong Kong told Euronews: “Twenty years ago, there were scripts and standards. And it was the same every day. These days, we expect the wait staff to be psychiatrists. Now, some guests want to be left alone; maybe you don’t refill their coffee because they’re in a meeting and concentrating hard. We like to see ourselves as hosts, not service providers. For that, you must give your staff the freedom to be spontaneous.”
The Toiletries At My Hotel In Switzerland Included A Rubber Ducky
Weather Station At A Hotel
More Hotels Should Do This
THIS. The hotel I stayed at last time had check-in at 4.00PM (late!!!) and check-out at 10.00AM (early!!!). It sucked!
Thoma also explained how staff members can help in unexpected ways. “For example, we once had a guest come downstairs and say, I want to go hiking but I’m alone and don’t know how to go hiking in Hong Kong. We had a staff who loves hiking and said, ‘Madame, I know a beautiful trail. Why don’t we go hiking together tomorrow, if you’d like me to come along with you?’ So, they went hiking together. In a traditional hotel, they would say, ‘We’re not paying you to go hiking! You’re paid to check in and check out guests.’”
This Hostel In Germany Is An Indoor Vintage Rv Park
Hotel Maid Clearly Found My Sunglasses
The Design Of The Curtains In My Hotel Room To Ensure That There Is No Annoying Light Gap In The Middle
The Hotel I Am Staying At Has The Fire Evacuation Plans At Ground Level So You Can See Them If Smoke Has Filled The Hallways
Instead Of Bibles, My Hotel Has Copies Of 1984
1984 is the most lied about book in history, as in people lie about having actually read it. :D
The Hotel My Parents Are Staying At In NC To Watch The Eclipse Stocked All Of The Rooms With These
According to Dr. Forgacs, the main reason why a guest would return to a hotel would be if they had good memories of the place.
“Not necessarily a gold plated door knob or the extra skirt hangers in the closet; best memories are created through interaction with people. If service excellence exceeds expectations, guests always remember that.”
Saw This In The Hotel Grounds Where I Was Working
Hotel I Stayed At Was Formerly A Train Station And Had An Actual Train Inside It, With Rooms Inside Each Car
This Is What Happens If You Tip Egyptian Hotel Service Generously
What’s more, the professor had some insightful advice for those hoteliers that are having trouble keeping their business afloat.
“Languishing hotels need to take an honest look at themselves to understand the reasons why they can't create special memories,” he explained. “Service culture is not built overnight; the way you hire, you train and conduct yourself is crucial. Mistakes are made all the time; how you recover and show genuine care would make a difference.”
This Kids Menu At The Hotel I’m Staying At
My Hotel Has The Universal Declaration Of Human Rights Next To The Bed Instead Of A Bible
Please send one to 1600 Pennsylvania Ave, Washington D.C., USA please
The Hotel I Stayed At Uses Lemon Grass Instead Of A Plastic Straw
Tahani, no idea why you are being downvoted for a genuine question. Odd. I'll probably get downvoted too now, lol.
“Following up is a secret weapon. Comping, offering a discount or an upgrade for a mishap is what a typical hotel would do. The better ones will always follow up with the guest and on top of a remedy, tell their plan how the mistake will be prevented from happening again,” Dr. Forgacs revealed the secrets behind getting hotels back on track.
When you're done with this list, take a look at Bored Panda's posts about other times hotels surprised everyone with their creativity, the coolest hotels in the world, and the worst hotel fails from people's trips!
This Hotel Lets You Borrow A Plant To Take To Your Room So You Have A Friend To Talk To
My Hotel In Odessa (Ukraine) Tells You Which Day It Is By Changing The Elevator Carpet Every Day
This Hotel In Singapore Is Very Green
I Didn't Think This Sort Of Thing Really Happens
I asked the hotel to hide a picture of Robert Downey Jr in my room. I forgot all about it and when I went to take a hot bath to wash off a shitty day, I caught sight of this.
A Black Towel In My Hotel Room For Make-Up So The White Ones Don’t Get Stained
In The Europa Park Hotel In Germany There Is A Tiny Children Bathroom In The Bathroom
I Left My Jacket At A Hotel And They Mailed It To Me With A Complementary Pillow
My Hotel In Switzerland Has Different Plug Sockets For Guests From Different Parts Of The World
they do this in Dubai as well. some will also let your know which ones are 110 W or 220W
These Do Not Disturb Options At My Hotel
This Hotel In Central London Keeps Beehives On Their Roof!
This Hotel Shampoo Assumes Your Theft
Honorary Manager Of Crescent Hotel In Eureka Springs Is Cat, And This Is His Door
My Hotel Room Comes With A Complimentary Android Phone With Free Data And Calls
The Toilet In My Hotel In Filled With Seawater
Nice! Stops the wasting of perfectly drinkable water on flushing waste.
Bookshelf Whose Shelves Spell "Take A Book Leave A Book", Seen At A Hotel
Sometimes The Hotel Holding Your Wedding Also Has A Llama Convention Booked
The Staff At Our Hotel Made A Cool Crocodile Out Of Our Towels
The Hostel I’m At Dispenses Soap Like Parmesan
As A Guy Who Takes His Family To A Hotel Every Winter While I Work On My Writing, I Approve This Bathroom
Hotel Maid Left A Towel Monkey
My Hotel Room Had A White Noise Machine Installed In The Wall
The Hotel I'm Staying At Has A "Lending Locker"
This Hotel's Carpet And Lighting Combo Produce A Really Trippy Effect
I would leave, I've seen enough horror movies to know this isn't good.
When The Hotel Staff Has Your Back
Spotted This In The Breakfast Room At My Hotel This Morning
The Shower In My Hotel Has A Little Cutout So You Can Turn It On Before Getting In
A Hotel’s Reminder On How To Climb Stairs
This Hotel Is An Old Prison
This Historic Sign In My Hotel Explains How To Use Electricity In Case You Had Never Used It Before
Off topic, but apparently when electric lights were first introduced a lot of people got hurt by trying to light them with matches.
The Stairs In A Swedish Hotel
Instead Of A Bible, My Hotel Room In Philadelphia Has The Constitution And Declaration Of Independence
This Hotel Has An Elevator Button In The Hallway So There Is An Elevator Waiting For You By Time You Get There
Hotel Has Zombie Apocalypse In Safety Plan
Floor Of My Hotel Dining Room In Lausanne Is A Working Train Model
Austin, TX Hotel Making It Easier For Handicapped Guests To Enjoy The Pool
The Hotel I’m Staying At Gives You A Free Drink At The Hotel Bar Of You Forego A Room Cleaning
I prefer to not have the room cleaned daily. It's a waste of workforce, honestly.
East Miami Hotel’s Elevator Wall Has Tiny Lights And A Mirror Effect To Appear As A View Of Stars In Outer Space
This Hotel Allows Dogs And You Can Alert The Cleaners That You Left Your Dog In The Room While You Ski (Translation: Attention, I Am Sleeping Here!)
These Bike Seats/Handles Acting As Skulls In My Hotel
That's just the trophy wall for all the bicycle couriers the owner was able to hit this year
Hotel Reception Desk
Requested A Photo Of James Earl Jones For My Hotel Room. 5 Star Customer Service
i don't understand why people have this kinds of wishes actually... but very nice of the Hotel :)
A Letter From Hotel Management About Ladybug Love
The Toiletries At This Hotel Are Shaped Like The Hotel
The Crab The Cleaners Left In Or Hotel Room Made From Towels
I remember seeing these cute towel sculptures in my stateroom when I went on a cruise back in 2017. The housekeeping steward made them for everybody three of the four nights we were at sea. I managed to pull the steward aside and compliment him on his talent at towel sculptures. I told him how much I enjoyed seeing them when I came back to my stateroom after dinner. In response to my compliment, the steward made a special towel sculpture for me on the last night of the cruise. I was apparently the only passenger on my deck that received one that night.
Received Chocolate From Hotel For Inconvenience Caused By Construction
My Hotel Has An Emergency Polka Button
The Hotel I’m Staying At Has A Pet Menu For Room Service
My Hotel Room Has A Rope That Turns On/Off All The Lights In The Room
Oh come on, Why downvote Demi Zwaan? Plenty of places all around the world have pullchain lights as the primary means of illumination. They're simple to retrofit into ancient buildings and very cost-effective. Perhaps not the prettiest thing in the world, but for most people that does not matter.
The Hotel I Was Staying In Had A Tree In The Middle Of The Room
My Hotel In Tx Has A Tx Shaped Lazy River
This Hotel In Luxembourg Had A Hot Nutella Dispenser
This Hotel Is Held Up By A Giant Hand
It's like the guy is desperately trying to get out from underneath that building!
This Paper Cutout In My Hotel In Madrid That Changes Color If You Smoke In Your Room
Elevator In My Hotel Has Karaoke
Flat Carpet In A Hotel In Cologne, Germany Imitating A Curvy Surface
My Hotel Room Has A Sauna
In A Hotel In Prague
I find it really, really annoying and infuriating when someone thinks it's funny to prank call the police or use a fire alarm for no reason.
Housekeeping Tucked My Laptop In When They Made The Bed
My Hotel Recreated The Subject Of This Still Life In Front Of The Painting
This Hotel I’m Staying At, The “Do Not Disturb” Is A Button That Shuts Off The Card Reader From Housekeeping Getting In
My Hotel Is Doing Construction So They Put A Chocolate Hammer On The Bed
I Stayed At A Hotel In Copenhagen Recently, And This Was Their "Do Not Disturb" Sign
The Hotel I Stayed At Last Weekend Has A 'Shower Beer' Fridge By The Shower
This Robot Delivered Water To My Room
Requested A Pillow Fort, Hotel Delivers
I wonder if the hotels charge extra for all the weird requests thats has occured in this post. Or just hopes for a solid tip?
This Hotels Mirror Tells The Weather
Honest Instructions On This Pen From A Hotel
This Portrait Of Steve Jobs Made Out Of Parts Of Apple Products In My Hotel Lobby
Still don't know why anyone would like to have a picture from one of the greatest jerks in history.
judging by the cost of an Apple computer monitor stand, i'd say that art work is worth at least $18,000 give or take
Probably nothing at all for the hero materials. The adhesive, background structure, glass and framing probably run a couple of thousand, not counting the artists time and talent. I'm a little disappointed they didn't do any shading with varying degrees of yellowed 90s plastic.
Load More Replies...These Chairs At My Hotel In Munich Spell Out “Hello”
Instead Of A Bible, My Hotel Room Has This Book Of Quotes
This Hotel In Batumis Has A Tiny Ferris Wheel In It
My Hotel In Spain Has The United Nations Universal Declaration Of Human Rights By The Bed Instead Of A Bible
Japanese Hotel Apologies For One Minute Internet Stoppage At 4am
Again, off topic, but when a bullet train in Japan (Hiroshima I think?) was delayed by TWENTY SECONDS, they sent out a formal apology.
My Hotel Has A Check-In Area Specifically For Kids
This Hotel That I Stayed At Has A Bank Vault In The Basement
So This Was In The Restroom At The Hotel We Were Staying At
This Hotel Uses Papaya Stalks As Straws
Maybe this is a stupid question, but wouldn't this add a spicy flavor to whatever they're drinking?
My Hostel Has Preserved The Last Mcdonalds Cheeseburger Sold In Iceland
The Door Handle In My Hotel Bathroom Has A Hand Sanitizer Dispenser In The Handle
Was Staying At Disney Hotel, Says: With Price Like This They Better Serve Water Like Champagne. The Next Day...
These Board Games At My Hotel Are Stylized Like Books To Blend In
The Lobby’s Ceiling At My Hotel
My Hotel Has Physical Keys, That Are Reprogramable
They're still magnetic, just in the shape of a physical key instead of a card.
After Making A Transatlantic Flight, This Hotel In The Netherlands Gives You A Shot Of Caffeine To Stay Awake
Our Hotel Balcony Has A Working Bathtub
Hey, is this the flat with all the bathtubs on the balconies from that other post? Explains a lot!
Hard Rock Hotel’s Mirror Has Heights Of Some Famous Musicians
I saw Snoop dogg on top and thought it was a clever elevator showing you how "high" you are in the building
A Hotel Restaurant In Germany Kept The Chair In A Little Room On Which President Obama Was Sitting During A Conference There. Even The Name Tag Is Still Pinned To The Chair...
This Hotel's Breakfast Lounge Is Inside An Old Bank Vault
The Toilet Bowl In This Hotel Lights Up To Guide You At Night
This Door In My Hotel Bathroom Can Close Off Either Of 2 Doorways
The Carpet In This Hotel Looks Like There’s Rose Petals Scattered On The Floor
This Hotel Puts Guitars In It's Rooms For Guests To Play
They Had A Cosmetic Towel At The Hotel I Stayed At
Found This Instead Of A Bible In My Hotel Room Today
This Hotel Building In Chicago Looks Like It Has Vertical Puddles
The Door To My Hotel Room Has A Painting Of The Painting In My Hotel Room
This Hotel Has A Mirror In Front Of The Urinal That Makes You Look Like Someone From The 1800s
I’m 4’10, I would for sure look like me with the invisible man sitting on my head.
The Hotel I Stayed At Had Fresh Remotes
The Hotel I Am Staying At Has A Vending Machine Strictly For Champagne
This Flat Painting In My Hotel Room
The Lamps In This Hotel Are Vodka Bottles
I Requested A Fort For My Hotel Room, The Staff Delivered
People Who Smoke In This Hotel Room Are Funding Schools In Developing Countries
Wouldn't this just encourage smokers to smoke in the room knowing they're are helping build schools in developing countries?
This Hotel We're Staying At In Aruba Has A TV In The Mirror
This Hotel Bathroom "Tile" Wall Is Actually Just Numerous Pictures Of Denim-Clad Asses
My Hotel Room Has A Copy Of The Constitution Instead Of A Bible
When Your Hotel Delivers
Unique Art In The Hotel I Work At
The Hotel I'm Staying At In Brazil Has A Remote That Comes With An Immediate Soccer-Watching Button
This Hotel Reception Is On A Converted Double Decker Bus
This Hostel In Kyrgyzstan Has Tents Instead Of Beds
The Shangri-La Hotel In London Has Charging Cables For Your Devices In Their Guest Toilets
This Swiss Hotel Hangs Up Newspaper Articles At The Urinals For Users
It doesn't take that long to urinate, does it? Besides, you should be looking down to ensure a proper aim.
The Faucet In My Hotel Room Is In The Ceiling
My Hotel Bathroom Mirror Had A Build In Bluetooth Speaker...
The Galt House Hotel Bar In Louisville, Ky Has An Aquarium Bar Top
Hotel In Europe Offers A Rent A Pet Fish For Single Travellers
What is with all the grumpy pandas today? The special requests are hilarious. American hotels LOVE going above and beyond and standing out. PLUS it ensures they’ll be tweeted about or instagrammed. It’s a great idea ❤️
Free positive marketing is always good. Few posts tell us which hotels fulfilled these requests.
Load More Replies...As a hostel manager(not quite Hotel, but we have 40 private rooms too), the strange requests are what make our job fun. Once a guy requested a Dragon, so I drew him Toothless. He said he asks for this everywhere, but we are the first to deliver. He was happy, we are happy and it made everybody's day. However, requests which are obvious that are in the offer already, OR definitely are out of our(as a hostel and not 5* hotel) offer, are what do not really make us happy, mostly when people figure they are entitled. We are human beings as well and love our jobs, like to work with people, and we sometimes like to have a good laugh too. For eg. Once we had 2 guests under the name of MARGHERITA and we put them in the same room with another 2 named FORMAGGI, just for fun. (what were the odds..?) It was way too funny and was worth it, and we didn't harm anyone. Be assured, none of our days are boring with 200 people inhouse 😉
Load More Replies...Bored Panda this post made me smile! There are worse things in this world than people making strange but funny requests. I loved that these hotels think outside of the box and come up with some very humorous and ingenious ways to make their customers stays more enjoyable.
I believe the Gideons provided millions of Gideons Bibles to hotels. I assume to promote their religion. Haven't seen one in years now. I think the motel/hotel owners have realised it's no longer appropriate to promote one ideology over another.
Load More Replies...If I ever decide to build and run my own hotel, I am totally stealing some of these ideas. These places are so clever!
I work in a pub/b & b. I'm going to try and steal some of these ideas. They're fantastic
Imran Hussain had a scandalous history in VAT fraud, and currently resides with high standard life in Clifton Karachi, the executive area of Pakistan, along with his family. He is the sibling of four sisters and he has two daughters. He was the person who allegedly was involved in 300 million pounds. Imran Hussain VAT
What is with all the grumpy pandas today? The special requests are hilarious. American hotels LOVE going above and beyond and standing out. PLUS it ensures they’ll be tweeted about or instagrammed. It’s a great idea ❤️
Free positive marketing is always good. Few posts tell us which hotels fulfilled these requests.
Load More Replies...As a hostel manager(not quite Hotel, but we have 40 private rooms too), the strange requests are what make our job fun. Once a guy requested a Dragon, so I drew him Toothless. He said he asks for this everywhere, but we are the first to deliver. He was happy, we are happy and it made everybody's day. However, requests which are obvious that are in the offer already, OR definitely are out of our(as a hostel and not 5* hotel) offer, are what do not really make us happy, mostly when people figure they are entitled. We are human beings as well and love our jobs, like to work with people, and we sometimes like to have a good laugh too. For eg. Once we had 2 guests under the name of MARGHERITA and we put them in the same room with another 2 named FORMAGGI, just for fun. (what were the odds..?) It was way too funny and was worth it, and we didn't harm anyone. Be assured, none of our days are boring with 200 people inhouse 😉
Load More Replies...Bored Panda this post made me smile! There are worse things in this world than people making strange but funny requests. I loved that these hotels think outside of the box and come up with some very humorous and ingenious ways to make their customers stays more enjoyable.
I believe the Gideons provided millions of Gideons Bibles to hotels. I assume to promote their religion. Haven't seen one in years now. I think the motel/hotel owners have realised it's no longer appropriate to promote one ideology over another.
Load More Replies...If I ever decide to build and run my own hotel, I am totally stealing some of these ideas. These places are so clever!
I work in a pub/b & b. I'm going to try and steal some of these ideas. They're fantastic
Imran Hussain had a scandalous history in VAT fraud, and currently resides with high standard life in Clifton Karachi, the executive area of Pakistan, along with his family. He is the sibling of four sisters and he has two daughters. He was the person who allegedly was involved in 300 million pounds. Imran Hussain VAT