The two things I vividly recall from working in retail are the customers and the managers. But not because they were good. No no, because they taught me how to smile while my mind was repeating "Fu** you."

Of course, there was the cleaning of the floor, the stocking of the shelves, and the ringing of the register but these responsibilities were the easy part. The human factor was where the misery was usually at. And if it wasn't for my colleagues, I don't know if I would have lasted for as long as I did.

So I was very glad to come across r/RetailHell. The subreddit acts like an online support center where workers from the industry come together to both vent and celebrate their painful and proud moments on the job. Sometimes, just the fact that someone is listening is enough.

#1

It Do Be Facts Tho

It Do Be Facts Tho

Naeemak1111 Report

MagicalUnicorn
Community Member
8 months ago

so damn true!

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#2

Dutch Supermarket Chain Opens Slower 'Chat Checkouts' In An Effort To Combat Loneliness Among The Elderly

Dutch Supermarket Chain Opens Slower 'Chat Checkouts' In An Effort To Combat Loneliness Among The Elderly

fesbanu Report

Loggers Ink
Community Member
8 months ago

That’s very kind.

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We managed to get in touch with the mods of r/RetailHell and they were kind enough to have a little chat with us about it.

"This subreddit is very easy to mod," one of them told Bored Panda. "The community is really supportive and very little policing needs to be done, that's probably because the majority of members work retail, and anything insulting or rude to employees will be downvoted to oblivion, so it's largely self-governing."

"That said, we pretty much just ban people for breaking the rules," another mod added. "None of that negotiating a timeframe and then having to ban them again in a month. If you're [a jerk], we just ban you."

#3

I Love This

I Love This

_andywat_ Report

troufaki13
Community Member
8 months ago

Ι'm usually the "next person" 😆😂

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#4

Truth

Truth

ratsrule67 Report

Tracy J Valdez
Community Member
8 months ago

Never happens often enough.

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#5

Too Accurate

Too Accurate

Beep_boop_bee Report

Steffen Rehm
Community Member
8 months ago

"Hey! What costs this???" *Proceeds to stay in front of that little paper, all alone over the product. Name, price and everything* "Is that the price for this???" Happens surprisingly often.

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"The community itself is really positive, funny, and insightful about working in retail," the first mod continued. "Lots of people letting their internal monologues out where in work they have to keep a smile on even behind a mask."

"The most popular themes are humorous — we have a good sense of humor here. In retail, you have to or you just wouldn't survive." 

However, it's not just sunshine and days off. As the second mod explained, if you dig a little deeper, you realize it's a bunch of tired people trying to get a break from life.

#6

If Only

If Only

TraditionalGlass5818 Report

Who Panda 420
Community Member
8 months ago

Look I obviously didn't fit my last job or I wouldn't be here

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#7

True Af

True Af

Wastenotwasteland Report

Caro Caro
Community Member
8 months ago (edited)

The tag has € 9,99. Is this € 9,99?

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#8

On The Front Door Of A Local Liquor Store

On The Front Door Of A Local Liquor Store

dr_kilowatt Report

Steffen Rehm
Community Member
8 months ago

I wish we had security, so i have not to deal with these not so smart as they think people.

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A large part of this emotional exhaustion comes from indifferent bosses. Zeynep Ton, a Professor of the Practice at the MIT Sloan School of Management, whose research focuses on how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously, thinks the main reason why retailers underinvest in labor is that it's often their largest controllable expense.

"[Labor] can account for more than 10% of revenues—a considerable level in an industry with low profit margins," Ton explained in Harvard Business Review. "In addition, many retailers see labor as a cost driver rather than a sales driver and therefore focus on minimizing its costs. Accordingly, they often evaluate store managers on whether they meet monthly (or weekly) targets for payroll as a percentage of sales. These managers don't have much control over sales (they almost never make decisions on merchandise mix, layout, price, or promotions), but they do have a fair amount of control over payroll. So when sales decrease, they immediately reduce staffing levels. The pressure to reduce payroll expenses is so high that store managers at several large chains, including Walmart, have been widely reported to have forced employees to work off-the-clock, paying them for fewer hours than they put in."

#9

"You Are Not At A Level Of Skill That Deserves This Wage"

"You Are Not At A Level Of Skill That Deserves This Wage"

Scriptri Report

WilvanderHeijden
Community Member
8 months ago

The people who call them unskilled jobs aren't even capable of working them.

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#10

Nothing Better

Nothing Better

Alex-Higgins Report

Loggers Ink
Community Member
8 months ago

That situation is not limited to retail, trust me.

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#11

I Love How Customer Actually Think We Care

I Love How Customer Actually Think We Care

briocheking Report

Mad Dragon
Community Member
8 months ago

“Congratulations, you just made my day!”

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However, according to a new analysis of more than 1.4 million Glassdoor reviews, a toxic culture is 10.4 times more likely to contribute to an employee leaving than compensation. That culture includes failing to prioritize diversity, equity, and inclusion; unethical behavior; and workers feeling disrespected, the report said.

"Compensation is at best a moderate predictor of attrition," Donald Sull, a co-founder of analytics firm CultureX, which performed the analysis, told Bloomberg.

The research focused on reviews posted between April and September 2021 for large for-profit companies that employ roughly 25% of private-sector workers.

The numbers revealed that apparel retailers are losing the highest number of workers. Retail employees had an average attrition rate of 19% during that six-month period, and retail employees quit at a rate three times higher than airline workers, medical device makers, and health insurance employees.

#12

It Said "Call Center" Previously, I Believe It Also Applies

It Said "Call Center" Previously, I Believe It Also Applies

SILE3NCE Report

Vicky Z
Community Member
8 months ago

Oh cool!! I have already reservation for paradise

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#13

Not Oc But Worth A Share

Not Oc But Worth A Share

fattmernandez Report

KJ
Community Member
8 months ago

I wonder if you could make a career of being hired by shop workers to tell the annoying customers to go f themselves while just appearing to be an ordinary shopper.

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#14

Saw This At A Restaurant Today

Saw This At A Restaurant Today

tub939977 Report

Ebony
Community Member
8 months ago

Damn!

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The first moderator of r/RetailHell believes this toxicity is so abundant because "current culture allows it."

"Retail and other front line workers have not benefited yet from the change in cultural behavior that we have seen over the last 20 years, and part of that cultural problem comes from retail itself. It allows customers a lot of room to abuse employees because, at the end of the day, the customer spends money," the mod said. "These are my views only ... but I'm 21 years in retail."

The second mod said they don't think that customers are mindfully misbehaving. "It's not that they want to be [jerks] to the workers, it's that they literally can't see outside their bubble and recognize that it's another human being stocking those shelves. I really think they often don't take the time to mention that. You'll see that in stories from here. A customer is being a complete a***ole, but the worker shows emotion like crying, and suddenly they realize what they've done. I've seen workers talk about de-escalation methods that speak to this very issue. When you get them to realize that you're a human, rather than simply a conduit to donuts, their attitude often changes."

"This isn't always the case, and some people just suck," the mod highlighted. "I'm willing to bet most of those people suck outside of a retail setting, too. Sometimes retail is simply society's first line of defense against [jerks]."

#15

Every Night At Closing Time

Every Night At Closing Time

vi0lets Report

Steffen Rehm
Community Member
8 months ago

*Boss yells from the back* "just let him in and then we can close".

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#16

Sad That This Even Exists

Sad That This Even Exists

lockbotCRM Report

Kira Okah
Community Member
8 months ago

It's a sign, the text is going to be explicitly ignored and/or contradicted jut for being on a sign =.=

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#17

Upvote If You Would Not Fix This

Upvote If You Would Not Fix This

Beetlemuse Report

Sarah
Community Member
8 months ago

Can anyone help me? I don't know what the word should be because BP has censored it so well.

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#18

This

This

Alex-Higgins Report

A B C
Community Member
8 months ago

Only in the US.

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#19

We've Had These Kind Of Karens Right

We've Had These Kind Of Karens Right

Revolutionary-Ad6512 Report

Willem Groenewald
Community Member
8 months ago

Ha, Sunday after church service was always the worst. Was* because I waitered 20 years ago.

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#20

When Those Certain Customers Are Walking Towards The Door...

When Those Certain Customers Are Walking Towards The Door...

reddit.com Report

Raven Sheridan
Community Member
8 months ago

I think I'm permanently stuck in pre-annoyed mode. 🤔

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#21

Lmboo

Lmboo

andysworld9 Report

Kira Okah
Community Member
8 months ago

Yes, I got out years ago, but they are still true and relatable.

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#22

These People Are The Worst

These People Are The Worst

Dinnen1 Report

Who Panda 420
Community Member
8 months ago

Preaching to the choir

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#23

Anyone Else Starting To Reach Their Emotional Limit?

Anyone Else Starting To Reach Their Emotional Limit?

CocoXmechele Report

Bexxxxx
Community Member
8 months ago

Aaaaand I bet there were still people treating them like crap

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#24

Mcliving-Wage

Mcliving-Wage

TheBlueGem3 Report

WilvanderHeijden
Community Member
8 months ago

We're sorry, that item is only available in our European branches.

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#25

How I Wish This Wasn't True

How I Wish This Wasn't True

To_Go_Back1984 Report

WilvanderHeijden
Community Member
8 months ago

Some Dutch shops have adopted this ridiculous rite of shouting "Welcome" when customers enter the store. I've heard many people yell back "Act normal!!!"

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#26

Cough Cough At My Entire Management

Cough Cough At My Entire Management

ochman101 Report

WilvanderHeijden
Community Member
8 months ago

What a bad attitude! Is that the thanks company gets for employing you and giving you a chance to become rich if you work hard and long enough? /S

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#27

Hits Home Doesn't It

Hits Home Doesn't It

bolionin Report

A B C
Community Member
8 months ago

Don't call them baboons. I'm pretty sure baboons would be better at following rules than these dumbfúcks.

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#28

Haha True

Haha True

lucy_alps Report

Nicole Weymann
Community Member
8 months ago

Didn't know "main character syndrome" was a thing. I love the concept!

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#29

Just A Reminder For Some

Just A Reminder For Some

teqcustom Report

Jo Choto
Community Member
8 months ago

Should be standard practice.

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#30

Mama Mia

Mama Mia

Ermaferren Report

troufaki13
Community Member
8 months ago

I hope they paid for it

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#31

I Never Related So Hard To A Meme Before

I Never Related So Hard To A Meme Before

davevc1 Report

C. Wade
Community Member
8 months ago

Ahh so that's what they're doing hahaha cheeky

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#32

Every. Single. Time

Every. Single. Time

vmarin0222 Report

Truth Monster
Community Member
8 months ago

I used to say, "Now its actually going to cost double, as I've now done double the work. But just because you're a SPECIAL VALUED customer, it'll be 100% off so its now only (regular price).

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#33

Customer: Is This Cash Only?

Customer: Is This Cash Only?

no3ldabspickle Report

Truth Monster
Community Member
8 months ago

Walmart circa 2015 made you click "I understand" when it said that it didn't accept cash/card. About 1 in 5 got to the end of the transaction and then were completely dumbfounded that it didn.t take cash/card. I used to joke that customers would agree to selling their kidneys on those self checkouts and never know.

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#34

My Boss Volunteered Me For A Golf Event That I Hated Every Second Of, So I Gave Her A Golf Themed Resignation Letter

My Boss Volunteered Me For A Golf Event That I Hated Every Second Of, So I Gave Her A Golf Themed Resignation Letter

HeWritesALine Report

Raven Sheridan
Community Member
8 months ago

Hole in one. 😏

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#35

✋🏽✋🏽✋🏽

✋🏽✋🏽✋🏽

cIumsythumbs Report

Olga Dremina
Community Member
8 months ago

🖐️

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#36

Manager Put These Up 3 Days Ago Not Going So Well

Manager Put These Up 3 Days Ago Not Going So Well

roodibit Report

Steffen Rehm
Community Member
8 months ago

Maybe you should mention a Bonus for that time like, let´s say, tripple the salary for that time?

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#37

I’m... Concerned

I’m... Concerned

reddit.com Report

Hannah Edwards
Community Member
8 months ago

The people working to keep us in food and loo rolls during the pandemic are heroes!

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#38

It Do Be Like That, True Or Nah?

It Do Be Like That, True Or Nah?

Eff-Dupp Report

Rijkærd
Community Member
8 months ago

I can see this gif in my head...

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#39

I Clock On My Brain Clocks Off

I Clock On My Brain Clocks Off

AMHenderson72 Report

WilvanderHeijden
Community Member
8 months ago

Because every customer is just another shadow in the long lines of shadows that they see passing by each day, with the exception of that one friendly and polite customer that stands out every 2 weeks or so.

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#40

I Have No Words...

I Have No Words...

Waterslay3r Report

Jo Choto
Community Member
8 months ago

This looks bad, but in my head, I'm trying to see how you could possibly fit all those shoes on the little racks, and I'm thinking everything was so overcrowded that this result was pretty much inevitable.

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