30 Things Employees Absolutely Hate And Love About Their Customers, Shared In This Online Group Dedicated To Subway
The chances of visiting a Subway at least once in a lifetime are pretty high. Whether trying to find something fast to eat and stumbling upon the green and yellow signs quickly and efficiently dealing with your hunger, or searching for hangover relief—this sandwich palace seems to always be nearby when you need it. And it’s run by the glorious sandwich artists, toasting your bread, spreading the tuna mayo and complementing everything with scrumptious chipotle sauce.
It’s no surprise that out of all the fast food chains out there, Subway has a dedicated community on Reddit with 16.2k sandwich artists—talking, sharing, and loving (as well as hating) everything to do with the birthplace of your footlong chicken teriyaki dreams.
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A Customer Just Left This On A Table For Me. I Was Having A Really Crappy Day, And This Made My Day
I was having a lousy day as a cashier, and a kind customer went back in the store and bought me a nice greeting card, letting me know that she’d been where I was and things would get better. It’s lovely people like that that make it worth going out into the world.
One time, I went to buy gas and the cashier asked how my day was going. I asked her the same thing and she said I was the first customer to do that all day.
The truth is that even the best seasoned employees eventually start hating the customers for doing certain things and they are sharing their love/hate relationship with their customers online. Bored Panda has picked the funniest, tastiest, most hateful and most loving posts to illustrate this well-known establishment.
Customers Trying To Find Something Wrong With Their Sandwich
Exactly, your the one having the sub made in front of you as your ordering it
So few people know this! That professor should get the Language Emperor's Award! Brilliant.
Duh
If you advertise open til 10 pm i do expect to be served at 9.58. If you have a problem with this change your fkn sign to 9.300
I don't know but here we have time for last order. If you close at 10 p.m last order would be at around 9.30, spare time for cleaning and closing the restaurant.
Load More Replies...Loki On Subway Doing His Thing
"I'll have my usual" is what you say when you go through a drive through with your freinds not a complete stranger lmao
I say that at subway all the time. The first time it is like the meme. After that they start to remember me.
I recently got griped for asking a customer what all he wanted on his sandwich. He expected me to know because he called all the time.
They Need Their Fix Apparently
True enough. I worked for years in a bicycle shop in Santa Barbara, California. We'd gone through years of drought and suddenly, it rained. And flooded. I called the shop's owner and said I'd be by anyway - we'd talked about filling sandbags and trying to keep the water in the parking lot and not in the shop. I rode through a couple of feet of water a few times - the whole city was shut down. Got to the shop and just in the nick of time, got the sandbags set up. During which time a guy in a f'ng kayak came along and asked me to open the register and sell him a patch kit. $3 item. I literally couldn't believe it. I just gave it to him and told him to pay later. He thanked me and paddled off. Later, I wondered what the hell he was doing patching a bicycle tyre in a flood.
I''ve done this. Walked out into a raging snow storm for my favourite lunch. I'm talking about zero visibility, snow that was almost to my knees, 6-8 foot wide puddles at intersections. Worth it and would do it again.
Worked in a mountain hur, above 2300 m sea level. Woke up to 1,5 m snow one morning. We decided not to open as it was a good hour walk from the nearest cable car station up to us in GOOD WEATHER. No less than 17 customers fought themselves through the snow, there were parts where they were almost literally swimming in it. And it took them hours but they came.
Enough Said
First time I read it I was like "25 sandwiches is a lot! I cannot eat 25 sandwiches at lunch (especially if you rush me) and I surely cannot eat 25 of them in 30 minutes. " Then I read it all again and understood what it was actually about :D
Tim Haight is an arsehole who needs to be permanently removed from our world. Him and Punished Edward too.
That's interesting, Tim, I think that people who call others ass*oles should be flogged ~
Meanwhile, outside of Subwayurbia: "Whaddya f*%X!ing mean the deep fryer's shut off?!"
Every Time I Do A Weekend Open
I mean they're obviously special and deserve special treatment because they're above everyone else.
My business opens at 8am. I arrive there at 07:50 and there is someone waiting, saying "I've been waiting since 06:50, i wanted to be the first in line"........ And i'm like "But why? Also, you don't have an appointment" :))))
A woman who works at a Cricket store told me about a customer I see attempting to pay for his phone after the man left. Cricket opens at 10 a.m. but he always gets there ten minutes early and attempts to open the door so he can walk in and pay. He does it every time he gets there Not only that but, it takes the guy at least 20-25 minutes to pay for his phone because first, he doesn't remember what his phone number is and then when he does remember it, he doesn't remember what his four digit pin is. I told the woman I'm surprised she could keep herself going because if it had been me that it happened to, I would have told the guy just forget it and get out. That woman clearly has more patience then me.
We have had people call in pizza orders at 10:30. We don't open until 11.
Anyone Else Feel This?
In Norway they just ask "whole or half?". Much simpler concept.
The system has nothing to do with it though. They would still take out a loaf to cut it in half, metric or not, the customer is a dummy
Load More Replies...Okay, so they ask for 15cm sub, they pull out a 30cm loaf to cut it in half, and the person says "no, I wanted 15cm!" There, is that better? Still works the same way
Load More Replies...I guess a foot is 12 inches? So half a footlong will be 6 inches? But I really don't know, I'm just guessing. (I could look it up but I'm too lazy)
Load More Replies...Probably unrelated but maths man, it ain't rocket science. So I was getting paint and waiting for them to mix it up. This grown ass man is accusing the technician of trying to fleece him. He wanted 1 liter of paint and they are mixing it for him but of course the basic colors are not 1 liter. It's obvious right duh... but apparently this is not "right" by this bonehead. I was rolling my eyes so hard I can feel the earth adjusting it's orbit.
I Can't Be The Only One
You spelled pleasant wrong. I am aware that I am being annoying, but I am also annoyed.
So then why add more annoying things to the world?
Load More Replies...I've actually learned quite a lot from lurking in various online communities for restaurants.
Which format is better, Marie Kondo or Drake? I kind of prefer the Kondo one cause its calming.
Why
I hate this. If I get a phone call while I'm ordering I ignore it until I've finished getting my food. It's just rude and holds up the people behind you who just want to eat, not listen to your irrelevant phone call.
I work at a hardware store and was a former Commercial/Industrial Electrician. I was used to the Big Boom and was tackled, once. I can seriously follow along with this, almost 100%. I even had the store owners ask a customer, "are you trying to seriously die?". I am still employed.
God, i hate this so much. If a phone call is more important, then the Person in front of you, stay outside. Its unnecessary rude.
it's not that hard to say to whoever is on the other end "hang on, I'm at the shop and I don't wanna be That Guy." before you put the phone to your chest, place your order/deal with customer service, then move on and continue your chat
I never answer my phone if I’m in a que that requires human interaction it’s just plain rude
Patrons at our library used to do that and we usually just stopped doing the search for their question until they noticed and got off the phone. If they tried to get us to continue, we'd say pleasantly, "When you finish your call." The idea that they should actually not waste our time making a phone call when we are trying to have a productive interaction with them seemed to irritate many, but I can't help you if you won't cooperate when I need more information from you.
Devils
Subway adds spinach like it's a garnish. I always request more, and they add one or two more leaves like it's gold leaf.
Wait, you get spinach at your subway? I'm so jealous now!
Load More Replies...This is literally the point of Subway, though, that you can add free toppings to your heart's content. Don't offer a service, then tell me not to use it because you hate your job.
There's nothing wrong with customer. Worker just lazy and hates their job
Load More Replies...I do this at Wendy's. Backstory: At first I thought I had found a really good Wendy's. Then I looked at the receipt, and discovered that all the complements I was giving to the cashier were coming back to me in the form of free upgrades. The upgrades were free anyway, but I didn't know they were an option. Now I get extra everything, no matter what Wendy's I go to.
I always just say, "Too many olives". They chuckle and I get alotsa olives. Win-Win
When People Leave Not Only Their Rubbish But Rubbish From Other Places Brought In
I have three little kids and they know when they are done all of their garbage gets thrown out and we wipe the crumbs off the table (but not onto the floor). They do it first (to learn to do it) then I do it behind them.
As a restaurant worker, I must say that that is very appreciated.
Load More Replies...I make it a point to clean up as much as I can. I made the mess. I also plate stack and get it ready for them at restaurants. I teach this to my nieces and nephews too.
Every Damn Day
I am the opposite, I am too awkward to talk to the employee, let alone tell them what I want, I feel rude, even if I'm not. that's why I always go to restaurants with someone more direct than me, so I can just kind of whisper to them what I want. And if I have to tell them myself, I always say thank you and sorry way too much. I feel like I'm going to offend them by asking for what I want
I'm the opposite. I say "lets start with Italian bread and go from there". So much easier
I am not like this. In fact, sometimes I wonder if I am going to slow.
Eat Fresh With This Fresh Meme
I find it easy to say "I need two sandwiches. The first one is a foot long turkey..." and 99% of the time the worker will slice the requested bread, lay on the turkey and cheese, ask if I want it toasted, and then say "And your second sandwich?" If they don't, I just follow up with "My other sandwich is..." Waiting all the way until wrap time is rude and wastes everyone's time.
Ahg I don't even work at a Subway and this pisses me off. You're messing up the whole system, customer!
Listening To Your Whole Life Story
Having worked in electrical retail, I find is hard to work out why some customer felt the need to share random bits of information about their lives or themselves with someone they've never met before.
: ) “having worked in electric retail” Thank you for sharing a random bit of information about your life! Now tell us why you did it and we shall have your answer!
Load More Replies...A lot of times it’s the elderly, when they tend to talk more then they should I always listen, usually it’s due to loneliness 😔
I really didn't care when i worked in my shop. As long as it wasn't too crowded. It was funny to hear all the random stuff from random people.
Feels Like Forever
This must be a good meme, it made me laugh and mess up my singing. And it's beetlejuice, so thats hard to make me mess up, good job to whoever made this meme.
They couldnt hold it? The oven part is one of the last steps in a sub
No... its at the beginning. You toast the bread. All other things are fresh on that... except maybe the cheese, if you want it
Load More Replies...I Didn't Set The Prices
I always have to stop myself feom laughing when customers complain to me, the floor staff, about the prices like I'm the one calling the shots.
People complain about high prices at Subway? Sheesh!
Load More Replies...Ha...ha...ha....
I never f*** with people handling my food. 😬
Load More Replies...I sometimes worry I'm too polite. I remember asking my ex "did I say thank you too many times?"
I Want A Sub
That's me in a place I never went, followed by a what's the most requested one ? Then I want it too. with my most beautiful smile to his "she's crazy" face.
This is me, unfortunately. I don’t often go to chain restaurants, so I ask the order takers to explain the options and I ask questions : ( I will tell you that no one has ever been impatient or frustrated with me, even though they must find that annoying. Bless patient people!
O Boy
When A Regular Customer Asks If You Live At The Store Because He Sees You Working There Every Day
Some people do. They sleep at a house they bought. But they live at the store.
Why?
I get it... but if you are not closed yet and I'm really hungry! You are not closed yet! How many minutes before closing is acceptable? If you are closing at five are people not allowed to come in at quarter to five? Five to Five? So if you want no one in at five them close at four thirty... or if you close at four thirty then four? Come on... closing hours mean closing hours. I live in Australia so maybe it means something different because we pay our workers a decent wage and they get paid for cleaning up after closing but if I come into subway at 4:50 you are not closed. I won't ask you for 50 subs but come on! You are still open!
Yeah but also you have worked a long shift on your feet, you are tired and you are counting the minutes until closing. I think decency says customers should come in plenty of time to complete their order and get them out the door before closing. In the example provided by OP, that is not going to happen.
Load More Replies...When I worked for a Pizza chain, about once a week we'd get a call a minute or two before close. Which meant a delay while we made the pizza, then being down a person while it was delivered. Irritating, but yes, we were technically open so we of course did it. One night, my manager said to answer the phone but say we are closed. It was two minutes till closing. The customer got mad, and said that they knew we were still open for another couple of minutes. She knew because she worked for another location of the same chain, and had her watch set to "company time". WTF, she knew first-hand how disruptive such calls are!? And was timing it that way on purpose!
Imagine How Much You Could Save By Making A Ham Sandwich At Home
Right At The End Of The Line, Second Sandwich Time
I'm assuming naivety makes people think they need to order one sandwich at a time?
I Always Cherish The Customers That Tell Me Everything In The Order You Do It In
Type of bread, length, meat, cheese, you want it toasted? Veggies, condiments, you want chips and a drink? How about a cookie? And now you know.
Load More Replies...I don’t understand why people don't know what they want by the time they are ordering their food, if you’re speaking to an employee then you should be able to answer the questions they will ask like the size, type of bread and then fillings
I try to do this in drive-thrus and they always interrupt me just to ask me what I am about to say.
I want a fool long Italian with bacon , tomato , and mayo toasted and you morons always ask what kind of cheese on it so it dont do any good . ( when did i say cheese???)
Calling them morons is pretty harsh for someone just trying to make you a sandwich...
Load More Replies...Umm
Cucumbers, Green Peppers, Lettuce, Red Onions, Spinach, Tomatoes, Avocado, Carrots, Guacamole, Sweet Peppers, American, Monterey Cheddar, Feta, Mozzarella, Cheddar, Pepperjack, Provolone, Swiss, Chipotle Southwest, Mayonnaise, Ranch, Oil, Subway Vinaigrette, Mustard, Vinegar, Sweet Onion, Barbecue, Buffalo, Creamy Italian, Golden Italian, Honey Mustard, Savory Caesar, Sriracha, Tzatziki Cucumber, Pepperoni, and Bacon on Italian Bread pls and thank you
Yeah before I go into subway I gotta memorize everything I want or else I’ll just stand there like a idiot
Yeah, Dontcha just love standing behind the moron at McDonald's and they're studying the menu like it's the first time they ever saw that menu and take 10 minutes to make up their damn mind????
Cryo! All those things are available? I rarely "eat out" (especially during pandemic) but I'm going to my nearby Subway soon! I won't have all of that, but I'm going to study the menu on line and have myself a supper tonight. Thanks for the inspiration!
I would like a six-inch cheese, lettuce and vegetarian meat (if you have any) on white bread, please! Thanks!
Me unfortunately I'm so indecisive my partners like just go with your usual meatball marinara and I'm like idk I'm feeling a chicken and bacon ranch. 🤦♀️
Happened Today During Our Lunch Rush
Oh no! Someone asking you take make a menu item that they pay for, that in turn gives you a job! Oh the agony!!!
Best Tip Day I’ve Ever Had !!!! Usually Only Get $1-$3 A Day
Every restaurant worker deserves to be paid enough not to rely on tips
Subway workers don't rely on tips, they just appreciate it. You aren't obligated, they get paid minimum wage
Load More Replies...Shouldn't have to tip for counter service. I remember when tip jars were not the norm. Shouldn't have to tip for wait service, either. Both should be paid a decent wage.
Or realize shits broke so giving a 5 or 10 that won't send you spiraling into bankruptcy actually helps. Or keep being bitter.
Load More Replies...Oh wow. You work in a fast food restaurant and expect to be tipped.
And I thought those lyrics in the B.o.B. song Airplanes ("trying to get a tip at subway") were nonsense. Subway workers really do expect to be tipped?!?
Tipping is stupid and the U.S. needs to do better to pay people proper wages.
You are right, they do. But untill they start, support the worker; give them a tip.
Load More Replies...Tips are for servers, though, because they make quite a bit less than minimum wage. No one tips at McDonald's or Subway, because y'all are already making minimum wage.
I haven't been to Subway in years. When did it become a custom to start tipping them? I've seen this in a handful of restaurants that only do take-out (even pre-pandemic), but I've never heard of it at a chain store. I take that back - Starbucks has tip jars. But that's the only other chain place I can think of that encourages the customer to tip.
Tipping is for servers (and bartenders) who make quite a bit less than minimum wage, though. No one tips at McDonald's, so why would they tip at Subway. Y'all already make minimum wage.
Don’t Worry Just Take Your Time
I have my usual order in mind every time. sometimes I switch up the type of meat, but that's about it
It only takes me a minute or two to know what I want. If I need time to decide, I step back and let other customers go ahead of me until I know what I want.
The Struggle Is Real
That’s not fair. We don’t get avocado here in their. If we did > I’ll have a foot long avocado please, with extra avo sauce
Why is that a problem? Just put avocado on. Is it not real avocado? It's not like you butter the bread. Just add avocado? Or is it some kind of mush that can't be added after?
I guess in some places the avocado isn't sliced avocado, it's like an avocado spread. I live in a place where they slice the avocado and add it on top. When I visited the Midwest, they tried to spread the avocado on my bread. I was absolutely horrified😱
Load More Replies...If I forget something at a make it yourself resturant I just silently say deal with it an add it myself at home -your fellow introvert
Well then, I guess it's a good thing they don't offer "baby sh*t" huh? In fact, you're in luck, I don't think *any* restaurant offers baby sh*t. There, now you don't need to say: "no baby sh*t in my sandwich". I saved you some effort, you're welcome.
Load More Replies...Many of these customers are accidentally me.. :( Social anxiety + trying your best to please the worker (like thinking that saying the whole order with veggies etc right away would be good) + problems with desicion making = I like to order online without human interaction...
I think it's ok as long as when they ask you to repeat it slowly so they can get it right, you don't yell at them. :) Don't be too harsh on yourself, social anxiety can be a real pain.
Load More Replies...Many of them make the workers sound very petty and unkind. I get that ordering 6 sandwiches a minute before closing time is not ok, but ordering in the wrong order???
Worked at Starbucks, same deal. Because of how we were trained, we had to interpret their order into the protocol we used which could get exhausting when you have 20 people in the line out the door--the pettiness goes along with McBurnout...
Load More Replies...This can be avoided by just not going to subway. I can confirm, it works great.
God I forgot how annoying customer service used to be when I worked in the States. I live in a European country now where people are super chill. Even at the Burger King. If people don't have something, they ask gently and wait. There's no yelling, no cussing. God I do not miss being shat on because people think customer servers have no feelings
This kind of attitude is why people don’t think you guys deserve more money. Being angry that customers order a salad? Don’t know exactly how to order things? Sorry we aren’t all crappy sandwich experts.
Nah, you have to be able to separate those two things in your head. Some of them do behave like twats, and I fully endorse pointing out that ordering a salad is not a hate crime, but twats should still have basic rights.
Load More Replies...Idk about this... if a place is open til 9 it's open til 9. Why is it wrong to go in and order something just before they close? They must have very bad planning if they can't deal with that.
There are procedures for closing that have to be done, no matter what line of business you're in. I was in health care and the lab and pharmacy had time consuming stuff to do in order to shut down completely, so we had to notify them when we had no more patients.
Load More Replies...I work at Chipotle. Basically the same deal. The worst for me is not saying you have more orders until the very end and we have started with another costumer. Also list off everything you want because I don't have the best memory and I feel bad asking them to repeat several times
Many of these customers are accidentally me.. :( Social anxiety + trying your best to please the worker (like thinking that saying the whole order with veggies etc right away would be good) + problems with desicion making = I like to order online without human interaction...
I think it's ok as long as when they ask you to repeat it slowly so they can get it right, you don't yell at them. :) Don't be too harsh on yourself, social anxiety can be a real pain.
Load More Replies...Many of them make the workers sound very petty and unkind. I get that ordering 6 sandwiches a minute before closing time is not ok, but ordering in the wrong order???
Worked at Starbucks, same deal. Because of how we were trained, we had to interpret their order into the protocol we used which could get exhausting when you have 20 people in the line out the door--the pettiness goes along with McBurnout...
Load More Replies...This can be avoided by just not going to subway. I can confirm, it works great.
God I forgot how annoying customer service used to be when I worked in the States. I live in a European country now where people are super chill. Even at the Burger King. If people don't have something, they ask gently and wait. There's no yelling, no cussing. God I do not miss being shat on because people think customer servers have no feelings
This kind of attitude is why people don’t think you guys deserve more money. Being angry that customers order a salad? Don’t know exactly how to order things? Sorry we aren’t all crappy sandwich experts.
Nah, you have to be able to separate those two things in your head. Some of them do behave like twats, and I fully endorse pointing out that ordering a salad is not a hate crime, but twats should still have basic rights.
Load More Replies...Idk about this... if a place is open til 9 it's open til 9. Why is it wrong to go in and order something just before they close? They must have very bad planning if they can't deal with that.
There are procedures for closing that have to be done, no matter what line of business you're in. I was in health care and the lab and pharmacy had time consuming stuff to do in order to shut down completely, so we had to notify them when we had no more patients.
Load More Replies...I work at Chipotle. Basically the same deal. The worst for me is not saying you have more orders until the very end and we have started with another costumer. Also list off everything you want because I don't have the best memory and I feel bad asking them to repeat several times
