Even though humans have the capability to be compassionate towards others when they haven’t experienced the same themselves, it has limits and you can't truly understand what another person is feeling until you are put in the same situation.
But when they do suffer through the same thing, they have a different level of appreciation of those people. When Reddit user allycakes asked Redditors “How has having a s****y job changed how you act?” most people admitted that they mostly just try to be as kind and helpful as they can to certain workers so they'll feel better that day.
Have you ever had a job that changed they way you do things or talk to people? Let us know your stories in the comments!
More info: Reddit
This post may include affiliate links.
Since I've run bookstores in the past, I tend to reorder the shelves at my local Barneys & Ignoble. I once spent two hours doing their history section. A manager came over, asked what I was doing, checked my work, walked away, then came back with a job application and a free drink from their cafe.
So interesting, I read this as a woman narrating! I do wonder if she filled out the application.
Load More Replies...My brain refused to work properly on evening, and I told my husband I was going to Narbles and Bones. It stuck, and 20 years later, I still call it that.
I work at a used bookstore that is set up very differently than most bookstores, the date we price the item is important and where we place it matters for what we pull for clearance and when. People come in and “help” us by organizing sections and it actually makes things harder for us 😭😂
Now I have justification for getting my mum out of the store when she starts doing that! Not only books but dvds in op shops she will reorganise!
Load More Replies...This is kind of a d**k move. Nobody asked you to do that and it comes off as "holier than thou" just because you ran some stores. Maybe it's organized like that for a reason.
Because I worked fast food when I was younger, i'm always polite and calm when getting food. Even if they are seriously f*****g up, and i'm in a terrible mood, I make sure to stay calm and polite.
I have flashback still of the abuses I endured by management and customers. I never want to make anyone feel like that. It sticks with you for years. If I do see a mistake I'd rather help them learn than berate them. You learn by f*****g up.
I've worked as a bartender. I'm always courteous and patient and I always tip well. Everyone should have to have at least one job in either retail or food service.
An idea: Before anyone gets to be a customer, they need to read or listen some customer service horror stories
I always say that the world would be a lot better if people would work a month in retail, a month in fastfood and a month in costumer service
Load More Replies...I refuse to dine with anyone who is not polite to wait staff or counter workers. Those jobs are hard enough without having to put up with overly demanding customers.
I never worked in any customer service establishment but I'm always nice to the workers, I have no reason not to be unless they treat me badly.. Or ok, I'm always nice and polite even if they treat me badly, I don't know their story and they aren't my friends. They might have a reason behind rudeness: something going on in life, bad boss, being stressed, had to deal with a bad customer before me, or just having a bad day. I don't understand how you can't be anything but polite to people helping you, even if you pay them to help.
I worked in fast food for 14 years, from the day I turned 14 all the way through grad school. I tend to do a lot of the things I see on this list for service jobs because I know what it feels like to be in that position. However, there are times I actually feel angrier when they mess up than if I was just a regular customer exactly because I worked there and know what the issues are- not paying attention, manager isn't making sure the crew are making the sandwiches right, too busy talking or not managing the shift properly, serving old product, etc. I know how to fix it and I get mad when I see them not doing it. Every single time I go to my local store they make my sandwich wrong. I don't outwardly get angry or yell but inside I'm fuming. I just want to go back there and manage them!
8 years delivering pizza. I always tip $5 or at least 25%, whichever is higher. I can also balance anything on my right hand.
I clean up my goddamned food after I'm done watching a movie.
Former Movie theater worker here--can confirm there are teenage kids who have to go through and pick up your drinks and sweep up your popcorn and whatever else you leave. If it's a busy time and they only have 5 minutes, it gets swept under the seat. Crazy to me how much people will leave behind when they're in the dark and have no accountability when they would never do that in a well lit space.
Right?? Worked at our local dine-in theater, and can i just say UGH. It's hard to believe these are human beings we're cleaning up after.
Load More Replies...THIS. Never worked in a movie theater before but I've had loads of friends I've gone out to question why I always leave with my trash, like do you just throw it on the floor when there are perfectly good bins outside?? What's even worse is when we're just sitting in a public resting area and they just leave their trash on the table with a bin not even 5 metres away
Exactly! I had a few friends in high school who would make fun of you if you cleaned up your table in the food court but I tried to ignore them- I was brought up to believe just because it is someone's job to clean (or anything else) doesn't mean to have to add to the work load when you can avoid it.
Load More Replies...My sister and a few friends worked for movies, so I know to take my trash. And my kids do to because I tell them they are good people, not Trump supporters!
Kiss my butt. I always pick up my trash and I have supported Trump.
Load More Replies...I try to be careful and not spill or drop anything in the first place, and clean up any accidents right away if it’s liquid, and as soon as the lights come up and I can see the extent of where non-liquids like popcorn scattered. If I’m cleaning up an extensive popcorn spill, once I leave with my bag in hand and heading for the trash bin, the employees in the empty theatre with the brooms and mops always smile at me, knowing I just made their jobs a little bit easier (even if they’re not that perceptive, at least I know I made their jobs easier, which is good enough for me).
I try my best not to spill, and I’m probably guilty of a few messes but if i accidentally tip over the popcorn or my drink I always clean it up becuase even if it is “someone else’s job” there’s no reason to make it harder on them at your fault.
I used to work in customer service, so I'm always kind and patient with customer service personnel. Even the ones at the DMV. If you're nice to them, most of the time they'll be nice to you!
It just makes everything, even a problem, go so much more smoothly.
I basically start off any complaint with "I know this isn't your fault, but I think you can help me". Then you're in cahoots.
Load More Replies...Always remember that the customer service rep did NOT cause your problem...but they can help find a solution. Also, it's likely they're horribly underpaid.
I was nice to the DMV until they blamed me for their canceling my license plates. I ordered new ones & when they came, was told to put my old ones into a certain bin at the DMV. Found out they were canceled when I was pulled over by a (very understanding) police officer who would have had every right to have my car towed until I got it sorted, but let me drive straight to the DMV to get it settled.
I’ve worked numerous customer service jobs, plus jobs that weren’t specifically customer service, but had it as part of the job description. It primarily taught me you can catch more flies with honey than you can with vinegar. If you’re calm and polite, but still firm, you get further than if you’re throwing a loud, insulting and downright abusive hissy fit. It also made me understand the first person you talk to has a limited amount of authority, and may not be able to solve your problem as quickly as you would like. But if you acknowledge that they did their best, and that you know there’s a limit to what they’re authorized to do, then nicely ask to speak to someone higher on the trough, you will both have a pleasant transaction, and not leave a traumatized person behind when they transfer you to their supervisor. Frontline CS reps always, very unfairly, end up taking the brunt of people’s anger. It is infuriating when someone who practically set your headphones on fire with their invective—-which sometimes turns into really nasty and insulting personal attacks—-suddenly becomes just as sweet as pie, like butter wouldn’t melt in their mouth, when talking to your supervisor, who then can’t understand why you said that customer was really nasty and abusive. F**k them both for that.
I concur. Because, MOST OF the time, not all, it's not their fault! It's some faceless corporates fault. Yelling at them might make you feel better, but, in the long run, won't get anything done! Imagine the tables turned. Do YOU want to be yelled at for something you have NO CONTROL over? No! Just be kind and courteous people!
"Please" and "Thank You" go a long way to getting you the help you are requesting.
I was polite to the people at the DMV and man did they bend over backwards to make my day!! It was an amazing feeling!
Canadians know this (without previous experience in customer service).
I was recently at a supermarket and because I was friendly and polite the cashier went out of his way to find that day's ad circular and used a coupon QR to take $8 off my $40+ bill. Thanks, Greg!
It wasn't a s****y job but I raised my three-year-old daughter by myself for four years. As a 70's guy, I learned to cook good foods, clean a house correctly, buy children's sizes and even braid hair.
I also can appreciate how hard it is to be a single mom...
Yes. But in reality, single moms are way more common than single dads.
Load More Replies...Remember that this is the 70s(? ) And the message here is that he realized how much mothers, especially the single ones did that the boys had no concept of, because he needed to do it himself
And his point is that he appreciates single women more because of it. People are missing the point and just want to trash him.
Load More Replies...My kudos is not for him doing what's needed, but for stepping up in an age where a lot of men would not.
Can we not praise a man for doing what millions of women do invisibly every day, please?
Can we not pretend that only women are single parents, please?
Load More Replies...You’re a good dad and a good man, and a very perceptive one for realizing all that. Bet your daughter appreciates what you did for her, and loves you with a heart and a half.
This was the ‘70s. He did something amazing, as men didn’t do or were even brought up to do these things.
Am I the only one wondering how someone can raise a 3 year old for 4 years?
Not that I ever did this, but after working in a grocery store, I'm always extra diligent in returning the shopping carts to the correct place.
You would think. But no. It's only a coin and many people don't care. Did it for a little while at stores here in New York and that didn't last many years.
Load More Replies...Look at the situation when lazy people leave their cart in the handicap spaces.
Having worked in a supermarket and on occasion had to round up rogue trolleys, not only do I return them to the correct place, but I stack the ones that are already there neatly so they don't stick out into the road. On the odd occasion that a staff member has caught me doing it, they really appreciate it.
When I was a 'bagger" in the 80s the only peace I had was collecting carts - I loved it, it was quiet and I wasn't t mopping floors or worse - I loved running all over the lot to get carts. That and sorting the return bottles by brand were my favorite jobs. Yes, I am an introvert!!
If you've ever half-pulled into a parking spot only to find a stray cart and have to either get out and move it or find another spot, you know it's just plain decency to return carts after using. Not rocket science, and a few extra steps are good for all of us.
People that leave their cart and assume someone else will tidy it up for them are utter cun*s
Delivery driver. I now make sure that my house number is clearly legible from the street.
I can tell you that it doesn't always help! Delivery drivers routinely pick the wrong house on our street. I'm not sure how much more obvious my neighbours can make it, but I'm getting a bit sick of being a post office depot because the delivery driver can't tell the difference between No. 20 and No. 9 (on opposite sides of the road no less), and end up pushing it through No. 22 (my house!)
Yeah, I used to live in 62 C - more than once I had a delivery guy call me because they couldn't find it. Usually they were standing in front of 62 B and would have had to turn their head to the left to see 62 C. Too much to ask, apparently.
Load More Replies...I once ordered pizza and around 50 minutes later the place phones me to ask me if I gave them the correct address. I live in a neighborhood where a lot of 4 and 10 floor buildings are next to each other, and they have the same paintjob. After around 5 minutes of back and fort it turns out the delivery guy mistook No.33 (the apartment building next to ours) for No.31 (our apartment building) and was complaining he couldn't find the doorbell with our family name. After another 10 minutes he came back and this time he found the correct apartment building. The funny thing is the house number is painted onto the wall next to the door and the numbers are nearly a meter tall and are at eye level. So sometimes it not the visibility that's the problem.
Delivery driver here I'm pretty sure people think it is illegal to post your house # visibly. Also wtf would you put house numbers on your house that are the same color as the house. If you're putting the effort into putting numbers up why not make them visible?
Now, If I were Postmaster-General, (or whatever you call it, where you live), I'd decree that All Addresses that expect mail must have the address number posted in (some standard format), or they can expect to pick up their mail at the P.O. the next day. It's not just mail that gets delivered, but the process can be standardized.
There is a standard now in Canada. We use a civic address number system (formerly emergency 911 number) at the end of each rural driveway. Whether or not people do it, every rural mailbox is required to have your civic number on it. Community mailboxes are also numbered for the letter carrier to see. At one time however, it was names only and was known as a knowledge sort.
Load More Replies...I am not a delivery person, but I do often have to find a home or business by their address, and it just pisses me off when I can’t easily find their house or building number. FFS, people and businesses, make your numbers BIG and READABLE!!! People DO end up having to find you by those numbers, you know!
I used to deliver pizzas. I can't tell you how bad it sucks to deliver a pizza to a huge house to a well off family in either 100 degrees in a car with no AC or in the pouring rain (summer job) and then get a 50cent tip. So now I always try to round the bill up to the next 5 or 10 dollars when I order delivery.
Same. Even lousy service gets a tip. Might not be much but unless the server is just plain rude I always tip. I think I have ever not tipped someone twice and it was because they were rude.
Load More Replies...Here in Australia, we don't tip at all. Our fat food workers get payed a little extra so that they don't have to rely on tips.
I had done some door to door canvassing a long time ago (only about a week is all I lasted). The guy I was shadowing said the bigger the house the stingier the donations get. Same goes when trick r treating.
Once I was making enough money to be able to tip well, I did. I know tips really make a difference to the server/delivery person. Good tips mean a bill paid or groceries bought. For the customer, tipping well—-combined with being kind, appreciative, understanding, and not being an abusive f*****g a*****e—not only gets you better service, it also gets you remembered, which I can tell you from experience is something really special. Walking into a restaurant or coffee shop and having smiling faces greeting you by name, and already staring to make your usual order, is something that can just make all the s**t of the day up to that moment just poof! disappear into thin air. You reap what you sow, so it’s better to sow good feelings than bad ones.
Me too! I always give a good tip,because goodness knows the wealthy people will not.
We used to tip 20%. Since the pandemic, we tip 25%. In the US nobody can live on those crappy 15% tips. YES I KNOW employers should pay better, but since everything is about the almighty dollar, they won't. My opinion, in the US if you can't afford to tip, you shouldn't be eating out.
It shouldn't have to be said, but sadly it does. If you can't afford a decent tip, cook your own food. Don't go out, don't order in.
Once gave a $20 tip--just because I was in a good mood. The Pizza Woman was speechless for a few seconds.
If everyone were required to do a few years working for tips, the world would be a better place.
Add UBER (and taxi and other rideshare) drivers to the list who appreciate a very visible house number! And well-lit is important too so we can see them at night, too!
I used to work as a dishwasher in a restaurant, so now I always check what time a place closes before going in to eat. If it's less then say, 30 minutes, I find another place.
Can confirm as a former dishwasher at a very busy restaurant. Especially if there's last minute customers that decide to show up 15 minutes before closing. That means I probably won't be able to go home for at least another hour. The 30 minute rule is a pretty good rule to abide by.
Load More Replies...I didn't know dishwasher is a thing.... I mean there are industial dishwashers (they need 5 or 10 mins for a filling) Even my sis, who was working in a small butchery with a small restaurant had this... And a big restaurant has still persons as dishwashers? (Is this a US-thing?) i don't want to s**t anyone, but this... I can't believe it.
Trust me. They still need to be rinsed and put there. AND taken out and dried and put away... dishwasher can't do everything
Load More Replies...If you’re dying of hunger, you’re from out of town so can’t go home to eat, there’s absolutely no other place open, and the kitchen hasn’t started closing down yet, at least order takeout—-and order a simple, quick, and easy to make meal, not something that takes 2 forevers and 109 bowls and pans to prepare. That way, they can at least start cleaning and closing down one part of the kitchen while your meal is quickly assembled in the other part.
This is just common sense. I know people out there who are really adamant that if you are open to 12, they should be able to come in at 1159 and still get something. And while, yeah, sure this is true....you're a jerk if you do it. If you push we'll make something and you'll keep us here an extra half hour, sometimes without pay. But you'd better believe we aren't going to give you the freshest stuff and the staff will be pissed for the extra time they have to stay. Closing time means you need to leave the place when we close, so feel free to walk in at 10 minutes to close but if what you want doesn't take less than 10 minutes to make, expect to be told we 'ran out'.
I worked at a Wendy's for 3 years, now whenever I go through a drive-thru I always ask how the employee's doing. It always threw me for a loop when someone would ask how my night was going, it was so rare but it pumped me up for the rest of my shift every time.
That threw me for a second because it's not a valid German license plate... then I realized there's a US license plate underneath.
Load More Replies...A big smile and a friendly “hi, how are you doing?” is always appreciated. If you can also compliment them about something like cool tattoos or hair color, it really makes people brighten up and smile back. I remember being in the line at a Starbucks drive thru, and was behind a car where a bunch of f*****g assholes gave the poor girl an incredibly hard time about everything. When they finally left and it was my turn, I told the girl to take a minute and breathe until she felt better. She took a deep breath, said she was used to it, took my payment, and handed me my drink. I gave her a nice tip and told her I loved her hair color (it was just the prettiest hombre dark to light lilac color, I just had to tell her), and told her not to let turkey buzzards like those in the car in front of me get her down. She smiled and thanked me for being so nice. TBH, it’s really not that hard to be nice to someone.
I don't use the drive through that often, but I'm going to do that the next time I go through.
When I'm out drinking, I always take the empty glasses and bottles on mine and surrounding tables, up to the bar. Once a bartender, always a bartender.
Yes. I do it too on the rare occasion I can't get a seat at the bar. I was a bartender too and that little bit is so helpful sometimes and always extremely appreciated; it's like an extra tip
It's a habit for all good ex-bartenders to gather glasses and deliver them to the bar. Just can't resist.
I always appreciate customer that does and tend to do the same when I am out :-)
Load More Replies...This, and stacking our plates on the table so it's easier for the server to clear the table when they come by.
I do the same...and also was a bartender. (I also wipe the table down, if needed, and push the chairs back in...lol.)
I would like hear from bartenders what they think when someone sits at a bar and another person comes up to them and tells them to sit at their table "instead of sitting at the bar like a loser". Ever since that occurred I feel weird sitting at the bar. It used to be one of my favourite spots to sit when I would be out on my own.
I have always been doing it and I'm not a barista and have never been: from my point of view it is all about respect and good manners.
Every time I leave a hotel, I strip the beds, fold the toilet paper into a triangle, put the used towels into a pile, and leave a tip for the maid because I used to be a maid and I know how much it sucks.
I'd rather they just pay them a better wage and we get away from this tipping culture all together.
I don’t tip housekeeping unless I’m staying at the hotel multiple days in a row. I don’t want to encourage tipping culture. But, if I’m staying 1-2 nights - I do strip the bed before I leave, pile towels and linens, throw out the used soap & other trash, bag it up and take it out myself when I go.
Same here! I wipe down the bathroom, tie up all the garbage bags, make sure the mini-fridge is empty and clean, and yes, I tip as much as I can.
Me too. Although not a full Time Housekeeper I filled In When we were short handed and I did it enough to know I didn’t want to do it full time. Plus when you take the sheets off the bed it’s an extra check to make sure nothing is getting left behind.
I always tip them well. Even though I usually only make a very light surface use of a hotel room (hell, if I’m staying a few days, I will put the DND hanger on the outside doorknob and make my own bed and do my own straightening up, exactly like I do at home), I do really try to make it easier on the housekeeper after I check out. I NEVER try to go back into my former—-and now cleaned for the next guest—-room to use, and therefore mess up, the bathroom before finally leaving (luckily now the keys can be programmed so people can’t do that!). I straighten up and put whatever would be washed in a neat pile. I also throw out any half-used stuff I won’t be taking with me, then empty the waste paper baskets, and tie off the bags for them. I spent a couple decades working in hotel front offices, and always got on really well with the Housekeeping staff, so have a real understanding of some of the s**t they go through with guests who are nothing but f*****g pigs—-in several definitions of the word. I never ever want them to think that of me.
I do this simply because it's what I would do at home. Gather up the trash, wipe things down, rid up the towels and bedding... it is such a habit there is NO way I could leave a messy hotel room. Could not do it!
I have changed in the last 10 years and I tip the maid daily maybe just one or 2 dollars that is to ensure that everybody gets a tip.
I found out that yes, you need to tip each day because the workers may not work all the days you were there. I have left tips in an envelope at the office for the maids who did my room at times.
Used to wait tables. Parents would bring in kids 3 and under, and 8 out of 10 times the floor would be a mess. I totally get that kids are messy, I see no issue there, but just leaving it? For me to clean up?! After asking for 87 napkins?!
When I go to restaurants with my kids, I get on my hands and knees and clean that s**t up. Usually am asked not to, but I don't care. MY kid did that. If I ever do give in and not clean it up, server gets a greater tip.
My best friend does the same thing and we were both waitresses. I don't have kids but I make sure to keep the area clean
Even if I drop something I will crawl under the table and pick it up.
Load More Replies...As a father of a 20 month old, I am always embarrassed when he drops stuff all over the floor. I always clean up, even when we were on vacation a couple of months ago at a all inclusive resort, I made sure to not leave his mess for anyone else to clean. Figured that was common courtesy but apparently some parents are complete animals.
Don't be embarrassed, though! He's still learning how to hold things.
Load More Replies...Usually they can do it faster and better than me since they have a broom or mop. I pick up little things, and for big messes I point it out stop they know and I also tip better. If someone else comes to clean it up, I hand him/her a few bucks.
When my kids were toddlers I always asked the server for a garbage bag and put it under the high chair. Easy clean up
And I bet that’s after doing your utmost to prevent those messes and that bad behavior in the first place.
I'm busy juggling the kids so I don't clean it up. I leave extra on the tip instead.
LOL That's probably why the server is asking you not to clean it up.
bless you. I would have loved that as a server. When I was a young server, I would cry when I had to clean up after babies, toddler sticky, drooly rice, mush, food all over the tables and floor. It puts us so far behind. Also, it can be a slip and fall risk.
Load More Replies...Or don't bring your kids to a restaurant unless they know that they shouldn't throw stuff on the floor.
Well, obviously I tip since I worked jobs that depended on tips: valet, bellhop.
But I often find myself trying to be organized and punctual in ordering at a restaurant, even though I never worked waitstaff. Like, know what I'm going to order before the waiter shows up, including sides and dressing.
Note to restaurants: list the dressings for salads in the menu and we'll all order more quickly if we don't make the waitstaff names salad dressings for EVERY SINGLE patron. Ditto beers on tap.
I don't know the USA, but in most european countries-where I lived/live and visited- the salads are listed with the specific dressing, because that goes the most with the dish. Sure, you can ask for something else (what you saw on menü), or just simple olive oil and lemon.
It's dependent on the place really; some list it and others don't
Load More Replies...Taking less time to order is not something I can ever overcome. It takes me forever to decide and I like to take my time browsing the menu to look for new dishes, as I don't like to just settle for a usual order. I'm kicking myself for not trying the Yorkshire pudding at Montana's before they took it off the menu.
I hate extra options like dressings suddenly appearing when I want to order something. 1. My hearing sucks at those situations 2. it's too fast 3. even what I heard, I won't really remember. So it's off to order something because there was a word I heard and still remember when you've given me the options
If I really can’t decide, I ask the server to make a suggestion. Good restaurants let staff taste menu items when they’re hired, and whenever new items are added. So good servers always love to be asked their opinion and make suggestions.
It doesn't matter if they are listed or not, people won't see them. I am sure we have all stood in line as each parent reads the menu to their children when they each the head of the line. Meanwhile the entire menu was printed, in large, clear letters, in an obvious place. Or when in a long line to get ice cream, how many people haven't considered the flavors or sizes until they reach the counter? It does help the employees caught up though.
I always google a restaurant before I go so I can look at the menu and decide ahead of time what I want. Even when I've been there 100 times. For me it just helps me avoid the anxiety of not knowing what I want and having to tell the server I need more time. Because it seems like they come to take my order about 1 minute after I order my drink. But if I say I need another minute or 2 to decide, the server comes back 20 minutes later.
Wait, why do you need to ask for the dressing separately? Doesn't the name of the salad determine the dressing you get? I don't think we are allowed to change things that aren't on the menu unless it's an allergy where I'm from.
Same with soup!! I’ve seen so many menus that are like oh yeah we have soup of the day (which changes so that’s reasonable) then they are like or you can get a regular soup and they don’t list the soups!!
Take your time and tip well. You often have questions and often the waiter only asks for drink orders and runs off because they are busy but don't want to ignore you.
Yes! Same with toast. I say 'sour dough, wheat,white,rye or biscuit' about 70 times a day.
I still do serve, and no matter how awful the food is I would never take it out on the server. I also make sure that if I need something I ask everyone at the table what they need too, so we can ask all at once so the server doesn't have to make 15 trips.
Yes! Never bark at a wrong tree. And another golden rule - you can be polite even while complaining.
Load More Replies...There are a huge number of reasons why something goes wrong, and most of them aren’t personal attacks, but are unexpected accidents with ZERO premeditation, with no one at fault. S**t happens sometimes, even in the most well run places employing the cream of the crop of highly capable people.
My wife and I also make a point to tell the front-of-house head to please convey our compliments to the chef and back-of-house staff when we really enjoy the meal.
once out on valentine's, there was a large group giving the server a hard time on EVERY LITTLE THING. And he said to us he usually was a bartender who was serving that night because they needed the extra staff. I wanted to throw something at that table. We were extra nice to him and gave him a large tip because of it.
Exactly. Once there was a piece of plastic in my mashed potatoes, and even then I didn’t get upset. (Looked like the corner of a bag that was cut off in the kitchen.) I wasn’t pleased but mistakes happen. Didn’t demand a thing, just let them know, and they kindly took my meal off the check.
If there is an issue, I try to be discrete about letting the server know. Once they brought be a cup of coffee and the cup had a lipstick print on it. I waited until she came back and very quietly let her know that "wasn't my shade". She looked at my husband and said "It's not his either. I'll bring a clean cup,"
That depends. The server is the last person who actually checks the food before bringing it to the table (in cases where the server is the person who also brings the food). I’ve had servers bring food that was clearly burned to a crisp (bacon) or an order with the wrong sides. In those cases the server should’ve been more observant. I never get angry at servers who allow this to happen but it will impact their tips just a bit.
If there's a URL for a survey on my receipt, I try to make sure I catch the name of the person serving me at the counter. When I worked retail, we got $10 anytime someone mentioned us by name in an online survey.
hmm, never noticed that was a thing. kinda want to try it now, guess i’ll just look closer at the receipts whenever we go out
Lots of places, from retail to fast food, have them down there at the very bottom.
Load More Replies...Every time I asked to speak to a supervisor or manager, not to complain but to give kudos to an employee, it even brightens most of their days, as well as the day of the employee, by letting them hear something positive about how they’re doing instead of the steady stream of negatives. When I was working in jobs like that, anytime a customer made a point of telling my boss what a great job I did helping them, it always really made my day.
I do that too. Businesses and employees ALWAYS hear the complaints made by customers. After working in the retail industry for more than thirty years, I can attest to that. Its good for employees to get praise and recognition when they do a good job. As a customer, just taking five minutes of your time to answer questions on a performance survey or if you have more time, go out of your way and send an email about your good experience, it means a great deal -- even if they do or don't get a bonus for a job well done. As an employee, when you've received praise from your management and/or a customer, it makes you strive to do even more and better. Also, it can help an employee come evaluation/raise time. A little bit goes a long way and it doesn't hurt one bit to be kind.
Don't just get on Yelp or the URL or whatever just to complain. Please take the time to get on there and say good things too. It goes a long way. Also the suggestion to remember names and mention them too was a great one.
I didn't know that was a thing (probably not where I live) but I can't even work out how to do the google survey I was asked to do by my job service provider!
If I get good customer service, I ask for a manager to tell them what a good job the employee did for me. I even ask to be transferred when dealing over the phone with customer service agents to their manager.
I had one person do that for me when I helped them when I worked in a call center. While it didn't give me a raise, it gave me a name in the faceless floor of 200 or so that I was working on.
Made me feel like I actual helped someone instead of just being a punching bag for them.
Compliments are nice But tldr: talk is cheap so put it in writing. I suggest not asking to talk to the manager. Instead, ask for their email and send the compliment via email. An email compliment can be added to an employee file and be used as evidence when pushing upper management to give that employee a raise. Also, front line managers are usually very busy and having to drop everything to go talk to a customer who wants to see the manager (even for a compliment) is annoying. It is better to email.
I routinely ask to speak to the manager when I've received outstanding service. Never once in the decades I have been exercising this have they *EVER* been put off over it. In fact they will often beam from ear to ear at the compliment. It totally makes everyone's day. To see them go from abject misery thinking that they are about to be reamed, the silght confusion when I start praising whomever is deserving of the praising then the absolute joy of realizing there is no "But" I am also an avid (Elite) Yelper and will 100% mention names in my reviews. Those can be printed and added to their files as well.
Load More Replies...This would depend on the call centre. Usually managers, supervisors, team leaders are swamped with monitoring calls, making sure projects and issues are being dealt with. While positive feedback is always, always appreciated it's pointless to ask for a manager give that agent good feedback. All that will happen is the manager will just say "glad to hear that, is there anything else we can help you with?" and then tell the rep to keep it up and carry on. Even the place I work at that tries to convey how well they treat everyone at the company, like an individual, at the end of the day you're just a number and a representative making the company look good and expected to get through as many calls as possible. Besides, all calls are monitored and recorded, used as examples in training sessions, and it's very likely the manager heard how the call went in real time. I wish there were more benefits to being really, really good at a call centre job, that isn't evil telemarketing, but nope.
I worked in a call center. Someone once wrote a letter to the headquarters to compliment me when I helped this person out when his wife died. The headquarters send it to my team leader. He never mentioned it to me. I heard about it when the big boss talked about it thinking I knew.
At one point I had the idea of printing business cards to carry that said I got excellent service and a blank to put the name. Leave them with them tip at a restaurant or drop one at the counter on your way out. I never got around to it but now I'm thinking about it again.
I remember a time I was shoe shopping (it’s the one thing I hate shopping for) and the store employee was fantastic and went above and beyond to make the entire experience easy, she brought out similar styles of shoes and boots for me to try and was very nice to me and my mum who was with me. After I was finished I asked to speak with the supervisor/manager to sing her praises and was able to get her info the running for employee of the month which was a good thing for her as it had a monthly prize and then got her entered into a yearly raffle for employee of the year.
También also if they are going to put a good review about your service in a restaurant, appointing the waiter will help you a lot in the future to ask for a salary increase or give you a guarantee in bad times
I had someone at Disney World really go over and above. I wrote a letter to someone with an important sounding title (this was pre google so it was harder to find a specific supervisor). I later got a Christmas card from the employee. She got some recognition from the higher ups. I always find a way to let the boss know something good.
At restaurants, I always help stack the dishes with all the food on the top plate. Washing dishes is not fun.
My mom just taught me to place my plate near the edge with my utensils placed neatly next to each other and that's supposed to signify you're finished. I'm not sure that message gets across at a casual, family restaurant.
Utensils placed together, handle out, signifies being finished with the plate, just as an open teapot lid signifies the desire for more hot water.
Load More Replies...Don't do this. Let the waitstaff stack when they clear. You may think you're making things easier for them, but a lot of the time you're not.
Made it easier for me and I do the same when I go to restaurants. Not like making a leaning tower but reasonable stacking that's light and easy to grab. As long as the stacked plates don't have bits of stuff throwing the balance off its actually helpful and I loved when my tables did it; all my coworkers did
Load More Replies...Please don't do that. Waiters have their own way of carrying. Stacking plates is the opposit of helping. I hate it whem poeple do that, although the gesture is nice.
I read somewhere that the servers do not like guests to clean up the table for them and that they often organize the plates wrong.
I do this too, I used to work banquets so that was a lot of dishes to clear and carry.
There is no food left on the plates if I'm dining with my mum! She takes everything we don't finish home, either for leftovers or for the animals!
I stack dishes too even though my last service shop was 45 years ago. You never forget.
I used to be a server. Now I look them in the eyes, say thank you, and tip well.
And, as with all workers who deal with you in public, if they have a name tag or tell you their name refer to them by it.
I only use a server's name if they tell it to me. I hated it when people read my name and used it back when I worked at a grocery store. I had a few regulars who cared, the rest just come off sounding like they were being ironic or something.
Load More Replies...I was a server too and a bartender. I'm much nicer to servers and bartenders than any other place I go to because there's just too much b******t they have to put up it. I also give extra leeway when tipping and only undertip when you do a real shitty job for zero reason (i.e. you ignore me, screw up order and give c**p service because you're too busy talking to coworkers, playing with your phone and goofing off because there are literally onky 6 guests and 4 servers/bartenders . Yeah just happened and still annoyed)
I'm autistic. I do not look anyone in the eye. That is ablist. But I always say thank you and appreciate their work.
yes and as a former cashier, i would never put money on the counter .. rude
ESPECIALLY when you have your hand out to take it
Load More Replies...My daughter was a server for many years, and she told me that tipping in cash is better than adding it to your card, but not to leave any coins. They're heavy and annoying in a server's pocket. So now I just add on an extra (paper) dollar and keep the coins for my piggy bank.
Used to go out with what was then called a *waitress* (why are there no quotation marks here?). Pay with plastic. Tip in cash (and directly to the server if possible).
I always acknowledge the service with a "Thank you". I don't truck with those who consider the "help" to be faceless and nameless and to be treated badly. That behavior is not something you are "entitled to", it is just bad manners.
After working 3 years in a grocery store, I bag my own groceries.
???? How the other way? They are still people employed just for bagging, like in those old movies?
I guess it may depend on where you are, but in my 'hood, yes, grocery stores still employ folks to bag groceries.
Load More Replies...Bagging your own groceries in Australia is not the norm. The checkout operator bags them as they scan. Only times you really bag your own stuff is of your going through a self serve checkout or at Aldi.
I only went to Aldi for the first time a few weeks ago and them not bagging my groceries really threw me as I wasn't expecting it!
Load More Replies...Always prefer to bag my own groceries in my canvas bags. It is sorted by where it goes. Much easier
I know Safeway will give you that option. Sometimes I prefer to do it myself cos I like things packed a certain way and I don't do big food hauls there. But at Real Canadian Superstore the cashiers rush through the scanning and don't wait for you to get things packed before going to the next customer. People are wanting to get around you. My daughter nearly got pinned between the counter and a cart being pushed through by an impatient man. I had to shout at him to stop so my daughter could move. It's anxiety inducing.
And get your wallet out before you need to pay. It is amazing, people complaining the queue is so long and when they're finally up, they need to search for their wallets. People it is inevitable, use the wait to be prepared and be fast, that's making the queue faster...
I carry my own reusable bags, and because of COVID, cashiers are often—-understandably—-not allowed to touch a customer’s own bags, so I end up bagging my own stuff. The better cashiers, who might normally be lightning fast, will slow down just enough for me to keep up, and I always make it a point to tell them—-making sure the next person in line behind me can hear—-just how much I truly appreciate them being so nice and doing that.
Dont put napkins in your F*****G glasses!
That doesn't matter. Once they've been filled with a liquid of some sort, it's not clean anymore. Even with gloves on, it's still disgusting to pull out someone else's trash.
Load More Replies...Who the hell does this? Except my dad in the 1980s. He was half an a*****e back then though so…
And don't blow your nose on a napkin and leave it for the wait staff. Dispose of it properly.
I had a lady leave a diaper in her glass once :) I did not get paid nearly enough for such buIIshit
I used to work movie theater concessions.
I no longer buy food from the movie theaters.
If it's not in a sealed package (candy, bottled water), then I'm not buying it at a movie theater.
I...I...had no idea! No more soda and popcorn for me, please.
Load More Replies...My favorite movie theater makes the popcorn fresh and cleans their soda machine religiously. I never get ICE anywhere though.
3/4 the reason I go to the theater is for the popcorn. Sorry, I can't give that up. Just gonna have to buy that movie theater style popcorn maker. Yes, I've worked in a restaurant. I know what I'm getting myself into maintenance-wise.
Movie theaters rely on come from food/drinks/concessions to stay alive. The studios/distributors take up to 90% of profits during the first week of a major film being shown. This percentage drops weekly the longer a film is shown. The theater makes fairly little, especially independent theaters. Franchises as well. This is also why first-run films don't stay around long: the studios don't want to share profits with the theaters. If you want to keep theaters alive and operational and not disappear, but the damn food.
I was gonna say do tell but then I realized this isn't BP member posts.
I now always have my money ready for my cashier before the cashier announces my total. They (at least where I work) try to go fast and it's an odd pace to maintain.
I do this, too. I had an old boyfriend who would wait for the announced total then verrrrrryyyyyy slowwwlllllyyy would take out his wallet, thumb through his cash and lay his money down. That behavior was so self-absorbed and rude to the cashier and those behind us in line, so I changed my behavior to have my payment ready to go.
I Was Behind A Woman Who Waited For The Total Before Even STARTING To Write A Check Store Name-Date And Signature Could All Been Done While Waiting
I once worked at a big box store and had 2 teenagers pay for a $14.99 CD in LOOSE pennies and nickels 🙄 thankfully it was a super slow night and I had no one waiting.
Load More Replies...I'm always using plastic. How hard is it to take out your card while your things are being scanned?
Back when people used checks, I always took out my license (required ID), and filled out everything but the grand total on the check, then signed it, while standing in line, so only had a couple really quick things to fill in. It always pissed me off when some stupid and/or entitled a*****e waited until the cashier gave them the total amount to THEN locate and pull out their checkbook, then fill out their check slower than f*****g molasses in January, and hold the whole damn line up.
I don't know if they still do this, but a place I used to work at which rhymes with Barget that would automatically rate your speed as a cashier, regardless of how much the customer bought. Too many in the red, it was corrective action.
I hate the people who wait for the end and start digging for payment. It's like they are still surprised that at the end they have to pay.
Drama teacher, kids aged 4-16.
I'm considering tying my pipes and am determined never to have my own, because of the kids I've encountered, but mostly due to the parents, who will often offload onto me while I'm waiting for them to get their coats.
Turns out one of the boys doesn't know his *real* Dad works at his mums office. Oh, and the mother of triplets still cries because she never wanted more than one, now she has four (including their brother). Can't. Deal.
Maybe they see you as a trusted source to confide in. I've gone through a lot as a teacher, but I'm also a parent. I've been told WAY tmi at times, but I see it as a sign of trust.
Don't let that dissuade you, just make sure you're not one of those parents!
Exactly. While there are some things (like having triplets) that you can't control, a lot of this is personal choice on the parents' side.
Load More Replies...I baby sat once, two charming children who were super easy. Never did it again and never had kids. Don’t regret it one bit.
I have been telling my students, that I am get confirmation evry day that it's the right decision not to have kid. Okay i have a dark humor
I work in retail, stockin' shelves and helping customers. I have learned that just because they have a badge they do not know *everything* about every product in the store, especially stuff outside of their normal section (for example, half of the K-Mart where I work is apparel; I have *no idea* where any specific type of clothing is, and if you ask me I'll point in the general direction and say "that way"). Also, unless the store is brilliantly organized with its extra stock, checking 'out the back' for something is really annoying and time consuming and the marjority of the time if it's not on the shelf there's none out the back (at least where I work; we're pretty good with keepin' our shelves stocked). So now I'm always super polite (which I was beforehand anyway), if I ask someone where something is and they're not sure because they don't work in that section I'll just thank them anyway and keep lookin', and I don't bother asking for them to check out back unless I urgently need it.
TL;DR: Floor-workers in retail stores *do not* have omniscient knowledge of all stock in their store.
In big supermarkets there is no customer service. Big supermarkets are in fact warehouses with self-service, therefore can they be cheaper. People working there, are just filling up the shelves, sometimes they are not even the supermarket's employees, but of the companies whose products they are filling up. If you want customer service, go to your local small grocery store at the corner.
Typically, though, they are helpful when I ask where a certain item might be. They usually accurately tell me which aisle or aisles where it might be located.
Load More Replies...When I worked at Dollarama, I was only there for 3 weeks, I was told shelf stockers are not allowed to leave their aisle and not to prioritize helping customers because you're hired to stock shelves, empty all the shipment, order in more c**p you can't fit in your aisle and leave. That's why they just blindly point and tell you which aisle to try searching in without giving you any time to chat.
In my 30 years in retail, I can't tell you how many times I walked into the back, hung out for a couple minutes, and then walked back out to tell someone we don't have anything in backstock. It seemed to work better than to say no right away, even if I knew we didn't have it. Customers seemed to think it was rude, no matter how nicely I said it. Hey I get paid by the hour, man, so if it makes them feel better, then so be it.
This was me too. First job was k-mart, at Xmas, 16yo. If customer asked me to look for something, sure no problem, go in the back, sit down for a couple minutes, then go back out and tell them I didn't see anything. I didn't get paid enough to sort through 2 pallets of asst. action figures to find the specific one you're looking for.
Load More Replies...I've learned other people don't, but when I worked retail I knew where most everything was.
Retail retiree here. After working in all areas of retail/grocery/warehouse, as an employee, it helps a great deal to stock in all areas of your store. It also helps you acclimate to your store's products by cleaning/front-facing. If you work in a big box store and are interested in 'growing your career' with the company, speak with your management about working in all the areas of the store, even the warehouse. The more you know and learn, the faster you'll be promoted.
Apparently I still conduct myself as if I work retail, because people come up to me all the time asking for help, even if I'm not dressed anything like the actual staff. "Um, well I don't work here, but maybe I can help you. What do you need?" I'd like to think I take Minnesota Nice to heart.
Where I live in New York we have a home-grown supermarket that now has stores everywhere in the northeast into the southern states. Their stores are huge, but they have a number of employees working in each section and customer service reps on the floor, so it's always easy to find someone to help you. They started out as a small, local grocer in 1916 and never lost that original level of customer service. They're still owned by the family that started them.
I worked in the craft department at a big box store. Some people would get annoyed that I couldn't tell them exactly how to do whatever craft they were trying to do. If they asked for a specific thing I could show them exactly where it was. Some would say "you work in crafts but don't know how to complete every craft imaginable?" I would respond "well the guy who works in automotive can't rebuild a transmission but he could help you find the right wiper blades for your vehicle."
I always ask the employees who shop delivery/pickup where something is because they are going around the entire big supermarket.
I used to cook chicken wings in a bar. I never send back food unless it's inedible.
If that's the tone you use when sending food back, you probably shouldn't eat what comes out next.
Load More Replies...Fast/Casual Cook--I Had A Steak Sent Back THREE Times For "Not Rare Enough". One Food Leaves The Kitchen It Can't Go Any-Where But Back To The Original Orderer, So All That Meat Was Wasted (P.S.--Finally Sent A Steak Directly From The Cooler ! MUHAHHAHHAH )
Same here. Even though I am a vegetarian, if they mistakenly serve me a big stack of ribs instead of the hummus I ordered it looks like I am eating the ribs because they are edible. I see no issue with this logic.
Agreed, but with the following caveat: Acceptable exceptions should be special strict diets and food allergies/intolerances. I can’t eat gluten without getting really miserably sick, so if I order the plain grilled chicken that the menu says is prepared completely gluten-free, and it comes to me breaded and fried, I am really sorry, but it will have to go back (but I will very nicely explain why, and NOT be an a*****e about it). Unfortunately, though it may be perfectly edible to someone else, it is inedible—-and very risky, health-wise—-to me.
Load More Replies...Uh, no. I don't care if it's the wrong flavor-- I am paying money for the food I ordered, not what you heard or decided to write down (or serve) me. If it's not what I ordered, it can go back. If it's an oops like onion on my burger, fine I'll just quietly pick it off and leave it on my plate, but if I ordered teriyaki wings and you sent me ghost pepper... Sorry, no. I'm sending them back.
This doesn't work for me. My mom has a lot of allergies, and all of them could put her in the hospital. If there are any of her no-no foods in the dish, it's going back. I have a gluten allergy and would like to enjoy my full meal, not pick it apart and eat what I can. I understand planes and such, but restaurants? I want to be healthy and happy, not throwing up.
I do not eat in bars and if I order food at a restaurant and I get something I did not order, I do not take it.
If U have ALLERGIES , lethal at that, why trust a low paid cook with your life? I'd eat at home!
Quite a lot of things any decent human being should normally do to begin with...
Yes, it’s sad that this isn’t considered normal yet
Load More Replies...I know call centre has already been mentioned, one thing I do now is praise any agent, any rep who has done their job really well and tell them they are a great person. It's likely there were 10-40 people before me who were verbally abusive or just being yahoo d***s. Sometimes it's those few really nice people that can shine some sunlight on a dark, depreciating, depressing shift. My only exception is telemarketers, usually scammers. I have to draw the line right there.
I over-explain my absences because I worked at a high stress hourly job that micromanaged our time and schedules. I’ve had bosses since tell me “you don’t have to let me know why you’re leaving your desk. Just do it.” I still am paranoid that they’ll think I’m faking it.
I was the receptionist at an animal clinic. After having to answer phones all day, usually a sad/ worried/upset owner on the other end, I stopped answering my phone at home. Texts only. Just totally traumatized by the nonstop "bad news" on the other end. But also, now, any time I go to a medical appointment I get there at least 15 minutes early to help make the receptionist's job easier, and their day go smoother and on time. Now days I don't really see anyone using paper charts like we did but there's still stuff for them to do.
Always tip in cash. It's up to the waiter/waitress if they want to report it. Waiting tables sucks!
When you're calling a customer service center, the rep generally identifies himself by name before saying, "How can I help you?" I always begin by saying, "Hi, ____, how are you today?" A couple minutes of normal human interaction, of recognizing that the rep is a fellow human being and has his own problems, will result in much better service. Customer service reps aren't faceless punching bags, and they're likely underpaid and forced to deal with verbal abuse. Be nice. Be human.
Yes! They have people screaming at them all day (I used to work customer service/telemarketing in my younger days) and somehow people think it's normal to let all their anger they carry out on them. Don't be one of those people. They have very little say in what they can do anyway and are paid almost nothing.
Load More Replies...I go by this motto: if I work ledthere/owned that would i want it happening to me? I'm not religious at all, but I have to admit Catholicism had at least one right thing: treat others like you would want others to treat you. If everyone applied this to their life, things would be much easier, I think.
As someone who writes surveys, I always answer surveys because I know there is some "me" behind a desk somewhere who it really matters to that I took the time to answer the questions. And if the company is any good, they really do care what you put in those surveys.
Ever since I worked at a coffee/donut chain I always make sure I leave the table clean and throw out my trash, and if I need a table wiped down I ask nicely and be patient. They're #1 priority is serving the drive thru, then the customers in line and if they get a break in customers that's when someone can get the time to clean the tables. When people leave them trashed with drinks and food spilt all over it leaves nowhere for the customers to sit. It's not like at a mall where cleaners are assigned to bus the tables.
Quite a lot of things any decent human being should normally do to begin with...
Yes, it’s sad that this isn’t considered normal yet
Load More Replies...I know call centre has already been mentioned, one thing I do now is praise any agent, any rep who has done their job really well and tell them they are a great person. It's likely there were 10-40 people before me who were verbally abusive or just being yahoo d***s. Sometimes it's those few really nice people that can shine some sunlight on a dark, depreciating, depressing shift. My only exception is telemarketers, usually scammers. I have to draw the line right there.
I over-explain my absences because I worked at a high stress hourly job that micromanaged our time and schedules. I’ve had bosses since tell me “you don’t have to let me know why you’re leaving your desk. Just do it.” I still am paranoid that they’ll think I’m faking it.
I was the receptionist at an animal clinic. After having to answer phones all day, usually a sad/ worried/upset owner on the other end, I stopped answering my phone at home. Texts only. Just totally traumatized by the nonstop "bad news" on the other end. But also, now, any time I go to a medical appointment I get there at least 15 minutes early to help make the receptionist's job easier, and their day go smoother and on time. Now days I don't really see anyone using paper charts like we did but there's still stuff for them to do.
Always tip in cash. It's up to the waiter/waitress if they want to report it. Waiting tables sucks!
When you're calling a customer service center, the rep generally identifies himself by name before saying, "How can I help you?" I always begin by saying, "Hi, ____, how are you today?" A couple minutes of normal human interaction, of recognizing that the rep is a fellow human being and has his own problems, will result in much better service. Customer service reps aren't faceless punching bags, and they're likely underpaid and forced to deal with verbal abuse. Be nice. Be human.
Yes! They have people screaming at them all day (I used to work customer service/telemarketing in my younger days) and somehow people think it's normal to let all their anger they carry out on them. Don't be one of those people. They have very little say in what they can do anyway and are paid almost nothing.
Load More Replies...I go by this motto: if I work ledthere/owned that would i want it happening to me? I'm not religious at all, but I have to admit Catholicism had at least one right thing: treat others like you would want others to treat you. If everyone applied this to their life, things would be much easier, I think.
As someone who writes surveys, I always answer surveys because I know there is some "me" behind a desk somewhere who it really matters to that I took the time to answer the questions. And if the company is any good, they really do care what you put in those surveys.
Ever since I worked at a coffee/donut chain I always make sure I leave the table clean and throw out my trash, and if I need a table wiped down I ask nicely and be patient. They're #1 priority is serving the drive thru, then the customers in line and if they get a break in customers that's when someone can get the time to clean the tables. When people leave them trashed with drinks and food spilt all over it leaves nowhere for the customers to sit. It's not like at a mall where cleaners are assigned to bus the tables.
