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Someone Asks “What Is Your ‘Never Again’ Brand, Item, Store, Or Restaurant?” And 25 People Don’t Hold Back
Article created by: Gabija Palšytė
Customers like me and you are mostly happy to open up their wallets for the things they really, really like. Think of Starbucks frappes, iPhones, dinners at Olive Garden, or Bath & Body Works candles; every product, service, restaurant and store has its loyal clients.
Often, however, businesses take their loyalty for granted and forget the obvious fact that a single mistake or faux pas costs a lot. And by “a lot” we mean not just reputation and money, but customers on whom the whole business relies in the first place.
“What is your ‘never again’ brand, item, store, or restaurant?” someone asked on Ask Reddit, creating one hell of a thread that makes the businesses in question blush big time.
This post may include affiliate links.
#1
Wells Fargo. 1) Fake Accounts scandal 2) Auto Loan insurance scandal 3) Mortgage Loan scandal #1 (changing customer terms) 4) Mortgage Loan scandal #2 (2008) 5) PPP Loan scandal
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#2
My wife used to work at Applebee's. After seeing Applebee's food prep and kitchen cleanliness, she refuses to eat there ever again. It's worth noting that she used to work at Taco Bell, and still eats there regularly. So Applebee's doesn't live up to Taco Bell's high standard of food safety. AverageFatGuy added: Applebee’s. Because I can eat microwaved food at home.
#3
Soon after she left me in 1998, my ex wife wanted to meet for a post mortem conversation. I suggested we meet at Pizzeria Uno. About 20 minutes into our agonizing conversation, she looked around and said: "Wait. You hate Pizzeria Uno." I replied: "I sure do. I'm not going to ruin a place that I like with terrible memories. I'm never entering a Pizzeria Uno again."
And I haven't.
#4
Planet fitness. Moved back to my home state from SF. Forgot to cancel my membership. Tried from the App: Nope. Tried from my local Planet Fitness: Nope. Said i had to MAIL IN A COPY OF MY LICENSE ANS PROOF OF MEMBERSHIP. So i cancelled that credit card because that was easier than getting my membership cancelled.
#5
Nike. I grew up loving the brand but after I heard they used forced labor from Uighur Muslims in China I've decided I'll never buy anything new from them again.
#6
Red Robin. They offered my father a corporate job, then rescinded it upon learning the reason he spent the last 6months out of the workforce was to beat leukemia.
#9
Doordash. When 50% of my orders never made it to me, and one of the drivers cusses me out for having the audacity to ask for my food, they go on the never again list.
#10
Temptations cat treats, there's something in those things that turn cats into absolute junkies.
#13
Sprint- couple of years ago they let someone buy over $2,000 worth of phones in my mom's name. Didn’t ask for ID or anything. They got an address but it was off by a couple of numbers. My mom didn’t notice for a couple of months when her credit got flagged when they were trying to get approved for a loan or something. She fought with Sprint to get the charges removed from her credit. We’ve never had Sprint before so don’t know how that was a massive oversight especially with no ID and the wrong address.
#14
AT&T from back in the days of long distance, said they'd get me a good rate to Thailand, which we call all the time. Bill comes and its 10x the advertised rate.
I call. The first guy can't fix the bill. I escalate to a "manager". He says "You are correct. I'll fix your bill."
Next day he calls back and says "we've decided not to fix your bill".
#16
Dell, for laptops anyway. They have this devious little feature: the charging cable has a thin data wire inside that tells the computer the charger is from dell. If you plug in a charger that does not have this, even if the voltage is correct, the computer will throttle the cpu way down by sending false overheating signals, and will only increase the battery charge if the machine is off. To make this way worse, that data pin wears out and breaks very easily, and even if your charger still works, which it often does, it is borderline unusable. Since you can only get a replacement from dell, replacement chargers are unusually expensive. This "feature" cannot be turned off in any intended way. There is a program you can use to bypass it by disabling the specific type of thermal cpu throttling they use, but that only works on intel cpus. If you have an amd, tough luck, and even if you dont you shouldn't have to disable hardware safety features using 3rd party software just to use hardware that is perfectly functional except for one unnecessary part that is designed to break.
#17
American buffets.
Ryan's, Golden Corral, Old Country Buffet, etc...
I worked at one. Trust me. Do not.
#18
Long horn steak house.
Reason: all but 2 people in our party (of 15 people) got horrid food poisoning. Mine was so bad that I threw out my back from vommiting and retching, and couldn’t take pain medicine without throwing it up. So I couldn’t sleep because of having intense stomach and back pain that lasted a week.
#19
Home Advisor. I'd swear it is just advertisements with fake reviews. I got a horrible contractor for a kitchen through them, it took over a year. They had 4.8 stars and hundreds of reviews on HA. The lost their BBB status in the process, I had to get the state to threaten their license, just to get them to finish.
#20
Every Subway I've walked past always smells amazing, and every time I order a sub it is a disappointment.
#21
Not me, but my dad.
He refuses to eat at Subway ever again because when we broke a chocolate chip cookie in half to share, a long strand of hair came out from inside one of the chocolate chips.
#22
Shoes from walmart. Never again. Bought a pair of boots, went hiking up a trail/mountain. The entire bottom came off when i was 90% up the mountain. Had to make my way back down in socks.
#23
I ordered a different type of gravy at Cracker Barrel, and they brought it out to me still in a plastic pouch with microwaving instructions on it. I know things are prepackaged and reheated in a lot of places, but to not even bother dishing it up?
#24
Bonafont bottled water in Mexico. It is very rare that I buy water bottles at all, but when I do, I actively avoid that brand even if it's cheaper.
Reason? Was my first ever 2 minute unskipabble ad on youtube years ago.
Edit: As some of you have pointed out, 2 mins is unlikely and thinking about it it was probably a 30secs ad. Still, I'm being petty over the unskippable feature rather than the lenght.
#25
Target brand tampons. I’ll skip the details. If you know, you know.
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