People Are Sharing The Worst Hotels They’ve Been At (40 Pics)

Hotels that scare away their customers often have a problem with cleanliness, elementary hygiene, while staff members don’t understand the rules of hospitality. These are just the basics that hotels need to get right, though. What makes hotels more than average, quality-wise, is a mix of small and large things that create a wholesome atmosphere.

Dr. Forgacs from Ryerson University talked to Bored Panda about hotels, hoteliers, and analyzed what hotels can do to seem unique: “It's pretty complex and one has to master a lot of moving parts in order to achieve that distinction.”

“On top of the physical parts (e.g. location, size, architecture, design and furniture), the intangibles need to fall into place seamlessly and that is a tall order.”

“The colors, sounds, scents plus the ambiance are all perfectly lined up: what background music is playing, what designer aroma is in the air and have toiletries scented with; the choice of fabric for carpet, curtains and upholstery; the tone and level of voice of staff as they greet guests and communicate without judging requests or behaviors, etc.,” the professor highlighted the hundred-and-one things that need to all come together to form the perfect whole.

“Great hotels provide intuitive and highly personalized service, which cannot be done over 250 rooms capacity. If a guest meets 3-5 different faces behind the front desk each time versus always the same two, that makes a huge difference. You can only do this if your hotel is not larger than that.”

Dear Pandas, let us know what your worst memories from hotels you’ve stayed at are. Have you ever experienced anything similar to what’s shown in this list? What do you think of Dr. Forgacs’ analysis of the hotel industry? Let us know!