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There are two types of people in the world: the ones that have worked in the service industry and the ones that have approached the cash register only from the customer’s side. The latter will never understand the struggles service workers have to deal with every day, even if most of those struggles have to do with the said customers.

And sometimes for their own mental health, service workers have to come up with little lies and hacks that help not upset customers and make them more lenient towards them. For example, Twitter user @makaylathinks shared that she once worked with a person who told the customers it was their first day when they had messed up.

Image credits: makaylathinks

In response to this tweet, people were sharing their own stories of when they lied to customers and these are just hilarious. Do you have experience working in retail? What do you think of this strategy of telling little lies to customers to avoid confrontation? Have you ever told a lie to a customer to not admit that you made a mistake? Share your stories in the comments and upvote the lies that you liked the most!

More info: Twitter

#1

Lies-To-Customers-Viral-Twitter-Thread

Skressed4Now Report

Vicky Z
Community Member
4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

It's not a magical land you know!!

Night Owl
Community Member
4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

You're telling me it's not bigger on the inside like in Doctor Who and you can't create things out of thin air in there either? Aww :(

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Night Owl
Community Member
4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

I sometimes (very rarely) ask if there's a specific thing maybe in the back and sometimes they say so "No" without going to check the back stock room and I just say "OK, thanks" and move on because I assume they're either too busy or know without having to check that they don't have it at the moment

Felix Feline
Community Member
4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

I used to do that. We all did. And in the shoe department we did that to anyone who was rude. "Nope". "What about in this other color?" And it started the process again. I never had so many breaks.

Mollie Mills
Community Member
4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

I used to stand there on my phone for 5 minutes 😂

Hotdogking
Community Member
4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

Great, now I won’t be able to use it because you blabbed (I hope you can tell I’m joking)

Elizabeth Riegert
Community Member
4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

Aw dang, too bad I haven't had any moments like this lately! My store is closing in 3 weeks so we've completely cleaned out our grocery back room. Not too hard really, we're a little smaller than the average Kroger. Actually somebody was looking for skim milk this morning and I did get to tell them it'd be a little while since the milk delivery had LITERALLY just arrived!

John C
Community Member
4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

Oh yeah. They're gonna wait for me to check through all those boxes. Oh! And we just got another shipment in - it'll be another 10 min for me to unwrap and go through this pallet for you. Thanks for your patience!

Lisa-Marie Dhondt
Community Member
4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

And even if we do have it, if you’re an ass you are not getting it.

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It seems that the situation Makayla tweeted is very relatable, as more than 800k people liked it and most of the comments were applauding the coworker for such a genius idea, or people were saying that they did exactly the same thing and it always has worked like a charm.

But lying about being new isn’t the only lie service workers say. Twitter users let others in on many secrets they have used to try to get out of situations they don’t want to be in with customers, or if they have to cover up something they did wrong.

So these tips and little lies are tried and proved to work. If you work in the service industry, maybe they could help you once in a while when you’re having a bad day.

RELATED:
    #2

    Lies-To-Customers-Viral-Twitter-Thread

    flashlightdad Report

    Just a girl with a brain
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    This is introverted kids when they say their parents won’t let them when they don’t wanna hang out with someone

    Allan Breum
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Well, she is her own boss then, so technically she was telling the truth.

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Been there done that😅😅

    denzoren
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I use that sometimes even for things I'm in charge off like, "that came down from management"

    moeless
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I mostly stumbled through the first US citizenship ceremony I conducted and probably forgot some things. At the end I told the audience it was my first time. Huge applause I would have never gotten without the explanation. Plus, they were now US citizens regardless of my failings.

    Ryan Bitzer
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I would totally do this too if I were an owner of an establishment for the service industry!

    Tim Haight
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Sounds like the line Freddy Prinze would say in Chico and the Man (Its not my job man)

    ayupama
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    That is what people with lack of self-confidence do

    Riley Reynolds
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    This is me whenever i dont want to do somthing withother people😂

    Calypso poet
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    People who claim to know the owner are amazingly stupid. I worked for a place that the owner was wonderful because she trusted her managers. She would be like, "I'm just the owner, they run this store!" Unfortunately she retired and turned it over to her son who may have had a degree in business but had no clue on how to run a business or deal with people. They had to sell the business after he ran a couple stores into the ground.

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    #3

    Lies-To-Customers-Viral-Twitter-Thread

    folklorefandom Report

    Night Owl
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    The bad cruel corporate! How dare they!

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Yeap Yeap! I always blame hotel policy!! Those bastards!

    Fidgets McGee
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I run my own practice and I still quote "clinic policy" for touchy situations I wrote the policy 😅. Rules are rules...

    Alethia Nyx
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    This method is actually a great defence mechanism against customers who could become problematic, the powers that be won't allow it, it's against policy "I'LL get in trouble if I do that/allow that, you wouldn't want to get me in trouble would you"

    AqualiaGuineaPiggyWolfCat
    Community Member
    4 years ago

    This comment has been deleted.

    Marcellus the Third
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Just like every govt instance blames 'Health & Safety' when they don't want or can't afford.

    Tim
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Unless you know your supervisor will back you, this runs the risk of Karen demanding to see the manager and having said manager undermine you.

    Paradise
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    We all are just following policies put forth by someone else unless we are the owner. I always tell my staff when I do something my way (within confines of the rules) so they know it's a stylistic choice vs a set rule, and otherwise I refer to the set of rules we have to follow, so they know I'm not the bad guy myself.

    Elizabeth Riegert
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    We legit got to do this yesterday! Some guy was being a rude jerk about our money order policy being cash only for purchase - which has been this way for over a decade mind you! He's all 'I'm gonna call corporate'. We're all like sure bitch, go for it! We literally close our doors 3 weeks from today, what do these people think we're going to do, cave to their demands when we're following our rules?

    The Paul
    Community Member
    4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    This one's almost always true, though. The nature of the game is corporate is ultimately at odds with the customer. They don't want you to give the customer everything the want.

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    #4

    Lies-To-Customers-Viral-Twitter-Thread

    suchprettyneck Report

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    *Complains about surgery preparation* "sorry m'am it's my first day at work" 😱😱😱😱😱😱

    Robert Hughes
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Or even better. Patient: "Im nervous about the surgery." Doctor: "Me too."

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    Robert T
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    For good reason. I was convinced to allow a trainee nurse to stick a canula in the back of my hand. I don't know what she hit but my hand swelled up like a balloon. So yes, please convince me that you know what you are doing!

    Hiker Chick
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I had a few needlesiticks last year by nurses that I swear it was their first time sticking an IV in an actual human. Quite painful!

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    CatFist
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    "Okay, you're going to start feeling sleepy. Everything's going to be fine... Now, let's see if I can do it right this time."

    J. F.
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Don't worry, I watched a YT tutorial like 10 minutes ago

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    Misha Writer
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    My mom broke her ankle a few years ago and went to the ER and the doc we got kept saying "I'm the new guy." Like, dude. I don't care if you're the new guy, but I don't want to know it when you're treating my mother.\

    Candace Alagappan
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I don't know if I should still go to hospital...

    John C
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I'm also in healthcare, but I'll stop short of a lie. I agree it's all in your presentation and exuded confidence.

    Jaybird3939
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I worked for a dr. who did in-office surgery. The nurse who was assisting him would say "oops" when she dropped something. I guess he got all over her about that.

    Okasan Willis
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    And if an emergency happens stay calm outside as you can freak out later

    Kendra Miller
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    At least a new doctor will have the latest training and won't be cocky from having done it a 1000 times and forget a step.

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    Looking from the outside customer service doesn't appear that hard. Most often, it doesn’t require a degree or specific qualifications, which is why so many young people work in this industry. You can learn everything on the go and there are plenty of job offers.

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    According to Pew Research Center, 107.8 million people in the United States (71% of all nonfarm payroll employees) worked in private service-providing industries, which include trade, transportation and utilities (27.8 million workers), followed by education and health services (24.3 million), professional and business services (21.5 million), and leisure and hospitality (16.7 million).

    #5

    Lies-To-Customers-Viral-Twitter-Thread

    Prairieopolis Report

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    For tips i suppose! That's kinda sad she needed to do that cause she was underpaid

    elfin
    Community Member
    Premium
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    What happened if she had repeat customers?

    Y T
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    If they didn't come back...

    Nicola Dimigen
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Good too, she would have gotten a lot of tips, and waiters don't earn that much, other from tips.

    Kiss Army
    Community Member
    Premium
    4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    I remember stuff like that and if I sat in her section more than once, I would definitely call her on it... not in a bitchy way, I think it's funny... hopefully, we would have a laugh together about it.

    John C
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Risky. What are the odds some of those customers return and hear the same story next month?

    Elizabeth Elliot
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    So she gets rewarded for being a liar while her honest co-workers don't? Classy.

    backatya
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I would wished her a Happy birthday and not give her a tip since she's already getting bday gifts and probably a cake from work etc. lol

    Lynn Morello
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Hahahaha, But it was your birthday the last time I was here 5 weeks ago.

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    #6

    Lies-To-Customers-Viral-Twitter-Thread

    MidnighterSarah Report

    Night Owl
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    "What's the answer to the ultimate question of life, the universe, and everything?" "42" "Wrong. It's "idk the manager just does it that way"."

    Nadine Debard
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I don't dare to upvote as you have 42 upvotes at the time I'm writing... But I upvote in my heart, you intergalactic hitchhiker...

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    ayupama
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Poor guy! Lack of confident and trying to run a business

    Rebecca O’Donnell
    Community Member
    Premium
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I don’t understand why somebody being diplomatic has a lack of confidence. Keeping all customers satisfied is impossible but trying to keep your business run smoothly is all about tact, consideration and a way to get along with most people.

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    Daria B
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    But.... But what if they wanna speak to your manager?

    Daria B
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Nevermind, the answer is in another entry. Just say they're on holidays and offer to leave a message.

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    #7

    Lies-To-Customers-Viral-Twitter-Thread

    sarahjoystone Report

    Night Owl
    Community Member
    4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    You should continue doing it even after that

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I would keep doing that even after that

    Suzanne Haigh
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    gather you do not have repeat customers?

    Rhea
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    "I'm sorry it's my first day" helped me sell a lot of credit cards/solar panels/green energy/etc during the few years I worked at a call center :P

    I'mNotARoboat
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    My friend did that for almost five years before he got caught and told not to. He would do night stocking and only be on the floor with customers sometimes if evening hours overlapped with his shift so he hardly saw customers anyway. That's also probably why he got away with it for so long

    Scott
    Community Member
    4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    When working at a major electronics retailer (blue with a big yellow sign), I had a friend who I dubbed "the new guy" because I kept forgetting his name. Even two years (and learning his name) later he was still "new guy." Edit: When I told him why I was still calling him "new guy" (something like 6 months into knowing him), he laughed about it. It turned into a moment of bonding and reminiscence for us. I mean, how human is it to forget someone's name and then go with the flow pretending, using generic terms?

    #8

    Lies-To-Customers-Viral-Twitter-Thread

    teamboby Report

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Yeah that bitch always on vacation having us work all day😅😅😅

    Night Owl
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    "but I can let you leave a massage if you want" Always try to appear helpful

    Mumof1
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    So you're "literally" a manager - how does that work then?

    Full Name
    Community Member
    4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    Maybe this is a sign that you might not be qualified to be a manager?

    Chloe *Leah* Pheonix
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    That's right karen hes on a vacation go home

    ayupama
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Clearly, you are a loser A winner is able to defend what he/she stands for Not your case, my friend

    Jimi Laoshi
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Hehe shhhh we should all pretend like it really happened...wow yeah great sure right so good

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    Even though the skills required for customer service specifically are easily learnt while on the job, probably the most challenging part is dealing with angry or dissatisfied customers. It seems that they forget that service workers are people too and that they can make mistakes even if it’s the second year they’ve been working the same job. Of course, you would expect them to be professional, but who doesn’t slip up once in a while?

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    #9

    Lies-To-Customers-Viral-Twitter-Thread

    s4hana_ox Report

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    And then he asks where and you have to find the country with the right time difference🤔

    Ren Karlej
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    World tour and got out of the habit of changing the time?

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    kasa alex
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    i think its funny that your hungover brain couldn't figure out the time, but came up with a plausible cover story on the spot!

    Full Name
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Can't blame her one bit. I went to work unbelievably hung over on more than one occasion in my youth. Credit to her for actually going in and for her quick whit/recovery!

    #10

    Lies-To-Customers-Viral-Twitter-Thread

    L3kx_Miyagi Report

    Night Owl
    Community Member
    4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    I wonder...did he learn the signs and dates before (so he found a new way to use that knowledge) or after (so he would be more believable) he started doing it

    Josh Tall
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    i used this trick on kids with fake id's....they'd memorize the birthday but not know the corresponding zodiac sign!

    JitkaBlitka
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    To be fair not knowing the zodiac could just mean they don't give a crap about it. I don't know my kids zodiac signs and I really don't want to.

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    Ileana Andreea Drop
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I know the signs and dates and no, I do not work in sales or have been.

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    You got to do what you got to do

    #11

    Lies-To-Customers-Viral-Twitter-Thread

    lauramorrisxk Report

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    For months in my job our card machine was broken and nobody really cared that we had to deal with angry customers! So i was blaming the internet connection!! 😅😅

    John C
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Sorry, but you're not fooling anyone with that. We know. And your lie just lost you a little bit of respect. We all forget sometimes, just own it with a laugh or a smile.

    Felix Feline
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Or click that button that rejects the credit card of the rude person.

    Patsy
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    "Sorry, my console is still loading" is code for "hang on a sec, lemmie just finish sending this text"

    Full Name
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    We know that's what happened! Lol.

    Cin
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I’ve done that many times before.

    Sherrill Uliasz
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Or when I say it's not just slow but painfully slow when it's me who is🙄

    Paradise
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I hear this all the time and similar excuses....I hate hearing it as a customer when I can tell in their voice they're probably lying. But, sometimes things are just slow!

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    If you are looking to improve your customer service skills, there are many other tips on how to deal with angry customers that don’t include lying. For example, Business News Daily suggests these 10 tips when dealing with difficult customers: listen, build rapport through empathy, lower your voice, respond as if all of your customers are watching, know when to give in, stay calm, don’t take it personally, remember that you’re talking to a human, and if you promise a call-back, call back and let the customer know what to expect.

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    #12

    Lies-To-Customers-Viral-Twitter-Thread

    Suz25541078 Report

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Until they learn you as Barbara and then you have to change shirt

    ayupama
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Better she changes the shirt before. Can you imagine what would happen is after 3 months nobody returns.

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    Kiss Army
    Community Member
    Premium
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I worked a side job at a grocery store for a while to earn some extra cash and when I started they had a ribbon on the bottom of the name tag that said something about be patient, I'm new... after about a month a coworker told me I could take it off and just wear the name tag, I was like no way... I kept that thing on there until the day I quit!

    If you are looking to improve your customer service skills, there are many other tips on how to deal with angry customers that don’t include lying. For example, Business News Daily suggests these 10 tips when dealing with difficult customers: listen, build rapport through empathy, lower your voice, respond as if all of your customers are watching, know when to give in, stay calm, don’t take it personally, remember that you’re talking to a human, and if you promise a call-back, call back and let the customer know what to expect.

    #13

    Lies-To-Customers-Viral-Twitter-Thread

    ki676love Report

    Nikki Sevven
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Everyone who speaks English is "still learning English." There are always words you've never heard before.

    Bobby
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Based on what I hear daily at my own job, I'd say most adult Americans are still learning English

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    JayWantsACat
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Kind of the reverse for me. I grewup in SoCal and look kind of latino so when I worked retail Id constantly have people ask me, in Spanish, if I spoke Spanish. I knew a bit from two years of high school Spanish and just osmosis so I'd answer "un poquito." They'd launch into not "un poquito" Spanish so I'd have to grab someone who was fluent to help them. They almost always gave me the stink eye because they thought I just didnt want to help them and i'm over here like "...but i'm half-Japanese...." lol

    Hotdogking
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Just wit until you get those people that tell you to go back where you came from. Don’t think it’ll workin your favour then

    Philly Bob Squires
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I'm 62 and spoke English all my life and with the way they create new words every other day, I'm gonna be learning it for the rest of eternity! LOL

    Pamda Panda
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    My partner (not Caucasian) says that even though English is his first and primary language and I can't call him out in it. 😂

    ayupama
    Community Member
    4 years ago

    This comment is hidden. Click here to view.

    Using your ethnic origin to hide your ignorance. Repulsive!

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    #14

    Lies-To-Customers-Viral-Twitter-Thread

    Sarah43529616 Report

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Well we are always learning so you are not wrong😅

    John C
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    For some reason I just hate employer-scripted lines. Perhaps most of all, the "my pleasure" thing at Chic-Fil-A just comes off as completely disingenuous and scripted to me. I'd rather have a normal human conversation where the person says "Sure" or "You're Welcome" rather than being reminded that their every move and word has been dictated by corporate.

    Lara Verne
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    New? You told me the same two years ago!

    Panda Kicki
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    You didnt have many repeat customers then?

    denzoren
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    That's a pretty good one and if it works use it.

    #15

    Lies-To-Customers-Viral-Twitter-Thread

    mightychance Report

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Blame it to Steve! it's Steve's fault

    Kiss Army
    Community Member
    Premium
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    We found an old nameplate when we were clearing out some old boxes at our offices and we put it on a desk in an empty office. I brought in a couple of cheap picture frames and printed out some "family" pictures off the internet and other people kept adding other little touches like a coffee mug and a lunch box, etc. We started telling people they needed to talk to Ken and told them where Ken's office was... I can't tell you how many people actually went around looking for Ken and asking when he would be back, etc. This went on for several years until we hired enough staff that the office needed to be used and we had to "fire" Ken.

    Pink Floydian Panda
    Community Member
    4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    "If something goes wrong at the plant, blame the guy who can't speak English. Ah, Tibor, how many times have you saved my butt?" ―Homer Simpson Of course Tibor got promoted and a sweet corner office, so there is that aspect to it as well.

    backatya
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Until they ask for the manager to complain on an imaginary employee

    deanna woods
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    It's all Janet's fault! I wish Janet would quit.

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    #16

    Lies-To-Customers-Viral-Twitter-Thread

    comfyVEVO Report

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I need a badge like that

    Calypso poet
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    A grocery store near us used to put up a sign saying something like 'please be patient I'm still in training' at the checkout lane and I would always choose that one. I am patient and understand being new and dealing with stupid customers! Figured I could be at least a few minutes of no worries.

    Anna Harding
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I worked at a sub shop for six months with a “Trainee” tag on. Another student razzed me about it but I liked it!

    #17

    Lies-To-Customers-Viral-Twitter-Thread

    Sweet_Saffron Report

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    "I used to work here but then a tragic accident happened"😱😱😱

    Alex the awful German
    Community Member
    4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    I like stories that begin with "at the haunted house I worked at"

    Calypso poet
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Years ago we went to a huge popular haunted house and there were sometimes people hidden above you that you couldn't see but could hear. Someone recognized me and started messing with me, I have an unusual name, and passed the word on. So some of the 'monsters' messed with me the whole time! Never figured out who it was! It's been over 25 years.

    Hannah H
    Community Member
    4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    The customers would say something like "you aren't allowed to touch me" (this is a common rule for haunted houses) to the actors in the haunted house. Then the employees would say that they don't work there (thus aren't bound by the safety rules). The customers would freak out that some random person is lurking in the haunted house.

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    Natalia Allen
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Looks surprised "Oh You can see me?"

    Mumof1
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I don;t understand a word of this......not that I care

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    #18

    Lies-To-Customers-Viral-Twitter-Thread

    serpentghost Report

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    That's not so nice though... they might write review

    Alethia Nyx
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    You can blame it on the kitchen to take some of the heat off you and still be super nice to them to male up for "the kitchens" mistake so they don't.

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    John C
    Community Member
    4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    I get this - it's important for the server (the person that has the most contact with the customer and therefore does the most in representing the business) to maintain a good relationship with the customer. Same thing with nurses in the hospital - they blame us (pharmacy) all the time when in reality we delivered the drug 30 min ago. But I think it's important for the patient to have a good relationship with their nurse so I've even gone so far as to apologize to a patient for something I didn't do to reinforce the trust in that patient-nurse relationship.

    Fidgets McGee
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Hey, kitchen always got a cut from my tips so if I could make customers happy in any way, everyone benefitted $$

    Daria B
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Never make your cooks angry. They have knives and they prepare your food....

    Stannous Flouride
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    When I was a cook I always told the servers to blame me even if it was their mistake. I was on salary, they had to earn tips. And as a nice side effect I never had to ask twice for a drink from out front.

    #19

    Lies-To-Customers-Viral-Twitter-Thread

    mateovonchicago Report

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I can pretend i can't speak my own language even if I didn't speak any other language😅😅

    Y T
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Didn't that create other kinds of problems? And you had to deal with the customer for a longer time?

    Black Karen
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    This is a tactic ppl use when they get in trouble with authorities or break the law or so ppl don't talk to them. "Did you just rob that bank?" ... "uhhhh no entiendo"

    Miss Frankfurter
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Some patients will do this hoping we'll say something thinking they don't understand and they really do.

    not your average weirdo
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    This gave me an idea to speak Norwegian and pretend I can't speak English 😂

    Katherine Boag
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I know very little german besides nicht sprechem sie Englisch ;)

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    #20

    Lies-To-Customers-Viral-Twitter-Thread

    jarodhillyard Report

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I can see myself doing that and i don't even drive a car

    Calypso poet
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    That's just bad customer service. We were always taught to be honest and say 'I don't know but I will try to find out'. This is why people buy online. Shop mom and pop, local owned if you can.

    Panda-riffic
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Agreed. I don't think people should be bragging about this kind of behavior.

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    John C
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    ...or in a grocery store, you're just the chips/soda/whatever vendor stocking that one product. (actually I think that's true but it still irks me when they don't know where the pickles have been moved to for the 5th time this year)

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    #21

    Lies-To-Customers-Viral-Twitter-Thread

    Conmom222 Report

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    In some companies "training" lasts even 6 months so they don't have to pay you!

    John C
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Which companies? You're still employed when training - I've never seen a company expect you to do training for 6 months and not pay you.

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    kasa alex
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I would never have done this at one of my old jobs, since old men found it hilarious to say 'hello In Training, I'm Bob!'. They would also ask me if I was 'training' to be a housewife one day (I was working in a services club, clearing and waiting tables). Not funny Bob, not funny.

    Cactus McCoy
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    In my job, the "training" phase until you feeel really confident is a year. Everbody knows that, so everybod feels confident in their own time. And that is always far less than a year.

    #22

    Lies-To-Customers-Viral-Twitter-Thread

    nooouch Report

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    That member of staff must have hated you😅😅

    Full Name
    Community Member
    4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    Maybe after the first 3 months or so of doing that you could've educated yourself so that you knew as much about it as that "member of staff over there"?

    Yort
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I got chewed out on the sales floor by a manager for doing that, even though I actually had only been working there for like a week.

    backatya
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    the old pass the buck because you're lazy

    Gabby M
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    As a teacher, I sometimes do that if I don't know how to help a student or parent. "Oh, I think this other teacher/admin can help you with it."

    elfin
    Community Member
    Premium
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Likely true.

    #23

    Lies-To-Customers-Viral-Twitter-Thread

    kr_sch_ Report

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I used to work in a really big building and i couldn't remember where all the departments were, so every time someone was asking i was saying "sorry it's my first day"!

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    #24

    Lies-To-Customers-Viral-Twitter-Thread

    lauramorrisxk Report

    Y T
    Community Member
    4 years ago

    This comment is hidden. Click here to view.

    How can you live a normal life then?

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    #25

    Lies-To-Customers-Viral-Twitter-Thread

    redrockYfan Report

    Vicky Z
    Community Member
    4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    I read it three times and understood nothing! Some commas would be useful

    Niffler_13
    Community Member
    4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    If the food wasn’t brought out to the customer fast enough, to avoid a complaint, they would tell the customer that the food had to be remade, because it didn't meet the restaurant's standards

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    Andrea Huber-Murphy
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    As a former line cook, I can attest that servers who blame the kitchen when they forget to put the orders in are usually the worst ones on staff. There is a reason your tips suck. And it's not us.

    Bob Belcher
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Exactly. Management and the owner will want to know why food cost is increasing. Restaurant margins are usually below 5% so cooking the same meal twice is a huge no no

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    jjdubs W
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Didn't get out in "a timely fashion" would be a good way to edit this.

    Paradise
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    After deciphering this message---honestly if you're unable to meet your high expectations (and proceed to bring mediocre food anyway as high expectations is not universal) then you're doing it wrong and need retraining.

    Hugh Crawford
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Feel like that would backfire... so your saying you have bad cooks at a restaurant...

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    #26

    Lies-To-Customers-Viral-Twitter-Thread

    danbutdapper Report

    yeciye
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    No comment from Vicky Z here!

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I wanted to see if you are going to miss me😅😅😅 there is your comment!!!

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    Lexipoo
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    He doesn’t have anything to insult it with

    #27

    Lies-To-Customers-Viral-Twitter-Thread

    Screameater Report

    Kimberley Gayle Thomas
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I'm assuming to show them how experienced you are.

    RGNix
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    They do this at Costco.

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    #28

    Lies-To-Customers-Viral-Twitter-Thread

    alya_zayed Report

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    There will always be someone to comment: don't they train you enough???😡😡😡

    pusheen buttercup
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Answer: no. No one prepares you to deal with that level of insanity

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    ayupama
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    It is clear how good the training is. If everything is at the same level in that company...

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    #29

    Lies-To-Customers-Viral-Twitter-Thread

    Laddiedreammer Report

    Yort
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    She says “I’m new” when she doesn’t know something. But once, someone asked if she had been working there for a year. She said, “No, that’s the other lady.” But she’s actually the only female employee.

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    Mutlut krutnut
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Why only one lady? What is your job?

    Sheila Stamey
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I truly believe people have given over coherent written communication when not using emojis. Which isn't writing. It's pictographs.

    Auntriarch
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Which might have worked better in this case

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    #30

    Lies-To-Customers-Viral-Twitter-Thread

    CRASH68074503 Report

    AzKhaleesi
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    same if I accidently forget to email someone back in a timely manner I'll always be like, I am so sorry it's been crazy here and had a bunch of legal calls etc to deal with. Works like a charm.

    Lauren Caswell
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    My voicemail is broken. By broken, I mean I refuse to pay several dollars to access it, and cannot figure out how to get rid of it. So I call numbers back, and inform those asking for deets that I cannot access my voicemails, so they know not to leave one

    Paradise
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I hear this a lot and always take it with a grain of salt...just like the "I just saw this" text. Sure, Jan!!

    #31

    Lies-To-Customers-Viral-Twitter-Thread

    mattybum25 Report

    Natalia A
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    This is kind of sh&&% though. Someone's made the effort to come to the store.

    pusheen buttercup
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    But is the shipment hundreds of boxes high and mummified in duct tape

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    Full Name
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    That's why we ask!!! And we know you're lying! Lol :-)

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    "Hey boss the new shipment is here!!" Nooo

    Katherine Boag
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Went to a store and they scanned the barcode on the price tag and told me which stores have the item in stock :D

    vicious_circle
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    This is actually scamming and it is disgraceful!

    Jackie Porter
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I used to work in a supermarket. The back warehouse was just a whole jumble. Various products did have a designated space but often weren't where they were supposed to be. Or were at the bottom of a huge pallet of items. It would have involved having to off load the whole pallet to do this for one item. I had other work to do and often I'd go back and say sorry the delivery hadn't arrived yet.

    Yort
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Wow that’s so funny, losing business and making customers go somewhere else because you’re lazy.

    StrawberryParfait
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    So, you're just lazy and costing the business you work for money? And you're not embarrassed about being this shitty of an employee?

    Paradise
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Some places have a back with items, some do not. And some with a back area is not available to disperse. I never ask, but honestly, if you're going to ask nicely because you simply don't know, why are people asshats? I get if someone was rude and entitled about it.

    Kye
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    where does this happen? My bosses always kicked our butts if anything was in the back after our freight days... they would always chant "can't sell it if it's not on the sales floor"

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