Work is one of life's necessary evils. Few people want to drag themselves out of bed in the morning and join the grim-faced rat race, but the vast majority of us have to in order to keep the roof above our heads. We might not be able to avoid it, but at least we're in this together, and no matter how much your job might suck, there's always somebody who has it worse than you. Check out this funny collection of posts about working in customer service, compiled by Bored Panda, to see what we mean. Don't forget to vote for the best!
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I have been the person who asked an employee for something right in front of my face! I was cool about it, and we both had a laugh. :-/
It happens to the best of us... it's when you refuse to see that the item is in front of your face... that's when things take a turn for the worse... haha!
Load More Replies...That's the result of generations overly spoilt customers who demand royal service. Because the store chains have taught them that way. No, the customer is not always right. And no, employees are not your slaves
Just last week I walked all over the local hardware store looking for something. I then stopped and asked and as I asked I said "and nevermind because it's right there".
I used to sell Volvo spare parts many years ago. One day this man comes in and sez he wants to buy that bolt. What bold, sez I. The bolt underneath, sez he. What car model have you got is my next question as I think we have to start somewhere. A Volvo is the customers answer. Yes, of course, otherwise you would not have come to the Volvo dealer, is my response. But what model. It's an ordinary Volvo, is his reply. Well, all Volvos are rather ordinary sez I. We contined playing word ping-pong for a while when he finally said that he didn't want to buy the whole bolt, only the threads that were worn out. Curtains.
Give her what she's asking for. Strangle her right there on the floor.
Just don't let Starbucks see this post. They don't screw around with CS. You'll be wearing that frown at the unemployment line.
this is why I'm glad in Canada we've got the option of going to Tim Hortons. All the hubby wanted was a cookie. He started talking about fishing. Another employee overheard just the word pike and he gets a coffee. Asks why and apparently small pikes are not fish anymore there coffee types. Starbucks is ridiculous.
Because an employee who thinks the customer is the enemy is a rwal knee-slapper.
does anyone else think whoever gets mad at someone for making their MOCHA to GO, if it was the other way around, maybe I could see it, but for now, man america holds some serious bitches.
Lets be honest... I work in customer service in one of the largest retailers in the world, and its RARE and i mean RARE the managers side with us employees, they almost always let the customer get their damned way, which is why they pull the same s**t over and over, because they can. On the rare occasions the managers DO side with employees... its almost frame worthy!
I was a GM for a long time. I almost always backed my employees. They were trained to say the right things. I'm not saying you weren't, but I did not make special accommodations because they "asked for a manager". Standards are standards. You can train customers too.
Load More Replies...I am so lucky to work for right company with great managers....they always support us and back us up in front of customers...we are really a team
Recommend Simon Sinek any videos about how to be a leader. A good leader stands up for their employees.
HAHAHAHA! All the bloody time! Customers just like a person that's got high "authority" because the customer thinks that you're an idiot, and that they know everything about your role that they try to belittle you. If only they knew what we knew, they would start listening to us, for once!
I have a great manager, and every single time someone says they want to talk to her I just get her, because every single time I know what the answer is going to be. It's fun watching people get shut down after they think you're going to cave in just be asking for the manager.
I hate when they take they're sweet time 2 minutes to close. Asshats.
It gets on my nerves when people is everyday complaining about their laboral rights, but they go to the stores or restaurants 5 minutes before closing.
You can't get there sooner? How rude to show up 5 minutes before closing.
Load More Replies...I used to work at a Timmies in a mall. At closing we would close the shop and draw the metal sliding doors (we couldn't lock them until we were outside the store). But because we still have most of the lights on, you know, to be able to see what we're doing during clean up, people think it's their God-given right to slip through the doors and demand service, arguing that it's not a problem for us because we're still here working. Good thing we had mall security to charge their arses with trespassing.
God I hate when those asshats do that. It's like we have a life to a******s. STOP COMING 5 minutes before close! The best part is they take they're sweet time to come to a f*****g register.😠
I used to cop this all the time when I used to work night shift at this city café. We had the closed sign up, door locked, people used to try and force the door open. Yeah, keep trying, dumbasses!
Those are the people who get food poisoning because there burgers are old and sitting there all day. Ordered food at 9pm. They close at 11 and had to go to the hospital.
I worked in a call center where they decided to try out a new incentive program. Employee who had highest score (number of calls, call time, etc.) was "Employee of the Month" and got a $100 bill. I won the first three months in a row. Then they quit doing it!
Load More Replies...I'm a owner of a new Company and I would like 90 of these for my employees please (JK)
Such a dangerous picture - if employers saw this it'd be instantly mandatory - even when you have no face to face contact because you have to, "Have a smile in your voice!" D***s. (Can you tell I'm still irritated by it?) :)
This is bloody hilarious! I laughed at this more than I probably should have.
This would work well for those customers who think you have to have a smile on your face for 8 straight hours. Yeah, I bet they'd have a hard time doing it themselves!
believe it or not, "the back" is not an infinite space of all the products we neglect to put in the front.
exactly, and when you work in a warehouse with stacks of stocked palates like where I work.. there is no "back" there's what you see, and that's it.
Load More Replies...Our "back" was literally just a break room and bathroom with a door to the dumpster. "Sure, I'll go look" *goes and gets a coke*
I worked for Kohls in the home department and there are sometimes items "in the back" that couldn't fit on the shelves when we first got the merchandise and depending on who has been working, might not make it to the shelves, so there is indeed a "back" of merchandise sometimes :)
Walk out the back and look at the 1000 pallets out there and say , " Yes we have it, can you wait 2 hours?"
Aaah, the magical wonderland called "in the back" where there are items one can only dream about. Ones that employees deliberately hide from customers until somebody says the secret password "Can you check in the back"
Yeah, we keep everything in the back. That's how the store makes money.....
"Are you sure? Can you check, again?" *moments later* "Sorry." "...Can I speak to a manager?"
It is as if mindless parrots repeat the same thing all the others do, without even thinking
Load More Replies...If the computer says we have "zero", the wherehouse has "zero", O/O for wherehouse is "zero", other stores have "zero", then no, we don't have it, we're not getting it, and NO, there are no rainchecks!!! Yet, a manager will fix it they think! We do our best, but when the odds are stacked like that!! It's best to get a manager, and by God stay there so you are part of the conversation!!
This is literally our Walgreens in Allentown, PA. Stock is in the back and never put out in time for the Sunday start of a sale. Manager said 'we just didn't have time to put it out yet'. Seriously - you get notice of what's on sale long before the sale starts. Poor management!
I used to love this! Gets you out of work for half an hour, and you get to act like a big shot who knows everything.
I thought you were talking about crying at work :)
Load More Replies...I had a job where I was salaried if the boss needed me to stay late, and hourly if I needed to leave early.
I had a boss say, "You can't have tomorrow off, you're too important." My response was, "In that case, I want a raise." Reply of "have a nice day off."
Load More Replies...To add a little cycnism: when you work for a company that is so unorganized that you can sit iddle in the office without anyone noticing, expect it to be organized enough to not issue any holidays.
No, not unorganized. If your work is cyclical it's out of your hands whether you are idle or not. Surprise, there are a lot of jobs where you literally have nothing to do and there is literally nothing you CAN do and the employers know it. Nothing to do with being organized.
Load More Replies...My girlfriend and I user to get into the same argument everytime we went to or were going to go somewhere around the time they were going to close. I would say they are closing in 10 minutes and she would say but they aren't closed yet. To which I would reply "No! We are not going to be those people!"
Just so rude to go at closing time. These employees would like to go home, too!!
I would like to think that someone who works at Guitar Center posted this. Every. Damn. Night.
I got shouted at once, for a label sticking out in a display window. I was not even responsible for a display window. Apparently, we have to be Gods and see everything.
Me: Sorry, I can't give you tape for free because you didn't wrap your parcel properly. Lady: That's disgusting. *clicks pen* what's your name, I'm going to be calling your manager. Me: *points to name badge* Me: He made that rule.
Call the manager. Manager: If you need tape we sell it in aisle six. Cutomer: jaw hits floor.
Load More Replies...LMFAO! This is so damn true! I could write a book about being yelled at by customers for the most dumbest reasons!
I was yelled at for not selling Christmas cheese because apparently that's a thing.I worked in a clothing store,not a cheese store.
As if they are reading from the same book. The same phrases. I would feel very awkward if I sound like all the others 90% of the time
Load More Replies...OMG, I love this one, can't stop laughing! Reminds me of my old job. :))
Draws picture of face with tears streaming down and a bubble over head with word sayin, "help!"
When ever one of my friends gets dismissed from class at school i always say "please take me with you" but they never do
Every single day on my way to work, I was hoping for a major catastrophe in the metro. I quit... that was the solution. Happy now!
Children think that school will end one day ... they're wrong. You're going to spend your entire life waking up ridiculously early to learn and do s****y boring things.
Unless you work hard to achieve your life's goal of doing something you love!
Load More Replies...My dad tells the story of a man who came in to buy a vacuum cleaner. He asked a manager if he could open the box and look at it to see if it was what he needed. When he was done and they closed the box up, the man asked to buy another one because "that one was opened".
The one that gets me is the people that open another item when there are other opened ones around
Load More Replies...Pretty much how mine went... 1 measly % raise... I'm a freelancer now, working full time in pjs, no stupid fake personality boss and making more money...
At one of my old jobs I got given the duties of two other roles on top of my contracted duties. I asked for a raise. I got told I wasn't adding enough value to the company. This was despite the fact that they had to pay two less staff because I was doing the duties of three different roles. I quit.
"However, I still wanted to personally show my gratitude for all your hard work. Here is a $5 McDonald's gift card. ...*goofy smile* Now don't go and spend it all at one place!"
I did FIVE different jobs at my last full time job and was living at below piverty level. 15, ooo annual for FIVE positions and 25 cent pay raise every year.
Load More Replies...I've literally had a manager say this exact thing to me in a review.
You DO NOT have to be in retail to have this kind of annual review---AND a 3% raise--
Load More Replies...Once I was already leaving, with my jacket on, purse and everything, and a customer, obviously annoyed I am not "serving" her, chased me yelling "Excuse meeeeeee". NO, stupid b**ch, I am not getting paid at the moment which means I can totally ignore you. Yell as much as you want
This is absolutely true! You can't walk from your department to the break room without being stopped and losing half your break in the process!
Store policy was to ask everyone "how can I help you today" (not "do you need help"). So manager says "customers are going unserved. Try asking them how you can help them on your way to the break room". Like, hell no, because then we're off in a foreign land (lumber dept) with no product knowledge, coworkers expecting us to be gone 15 and we're gone an hour because we're off stumbling our way through wood paneling looking for the exact right flavor of drywall repair kit.
I don't understand why co-workers have to make small talk about your food.
Yes! That always drove me nuts when I worked retail too. Coworkers would literally watch me eat, like I was their favorite T.V. show and I never understood it! They would constantly comment about what and how I was eating too. A coworker once shouted across the break room at me; "You're eating backwards!" because I once decided to have my pudding cup before my sandwich. To this day it baffles me how much my coworkers liked to watch people eat and comment on it, like it was a hobby. So weird!
Load More Replies...I get this one every night, 6 nights a week, the answer is always the same but he still asks. It's gotten to the point where I try to sneak off to break early and finish eating before he shows up so I won't have to get the same stuff. But then it's replaced by asking why I don't have food.
OMG this. I even made a sign that said "Do not talk to me when I am eating and reading. No matter how cute you think you are. This means you, Mike."
OMG yes! That one employee that you specifically hate with a passion. O hey man, what's up? Ugh this guy...slay me.
I used to say "that was yesterdays deal, sorry you missed it!" And then we would all laugh awkwardly. True story!
There are customers who actually call you on not laughing at their jokes. Seriously. Like it's not enough that that employee is doing their job, while smiling, and being exploited, and paid a minimum wage, with no benefits. You expect them to genuinely laugh at your idiotic jokes?
I never make that joke, its annoying everytime I hear it. Instead, I say, no worries, I'll try to find one with a label, or no thanks, its not a big deal
I couldn't get a job as a receptionist for my local paper because my degree is in business, despite the fact that I minored in English, had eight years' experience freelancing, and had already written and published one book. No journalism degree, no job. As a RECEPTIONIST.
Where? I worked for three years as an editor at a bi-weekly, then another year at a weekly, with literally no journalism or writing experience. Our owner would literally ask people on the street if they would like to work for our papers because it was so hard to find people. (Admittedly, rural Arkansas isn't exactly the journalism hub of the world.)
Load More Replies...If I see a stressed out CSR or wait person, I make sure I am sincere when I say "so, how's it goin?" I really want to give them a break for a minute. They usually take a big breath and tell me about it. I don't ever want to be someone's last straw.
I have seen this more times than I care to admit. Also people returning 7 year old vacuums, couches, outdoor furniture, and i guarantee you once winter is over, snow blowers will be returned in droves
At Kohl's this is there this is completely acceptable, I once worked the customer service desk and this really heavy set guy walks in with his wife. He goes to take the shoes off his feet and place them on the counter. Im looking like O_o WTF?! These shoes were in really bad shape mind you! So bad in fact that I couldn't believe they were still holding together. He goes "I bought these last year sometime but the soles are starting to rip and separate from the rest of the shoe. I would like to exchange them." Me thinking he's joking, I look to my manager, she asks for his receipt and tells him to go pick a different pair. I couldnt believe it!! He walked out in a brand new pair of shoes for free... So at kohls you can pretty much do anything to the clothes and exchange them a year later.
My friend was telling me or her work experience at Bed, Bath and Beyond. People would return items from 10 years ago, used and broken, and that weren't ever carried by the store. They would walk out with cash refunds. The management was trained to never decline a return. So, moral of the story: Return whatever random c**p you have at BBB and get cash for it.
Load More Replies...I once bought a pair of plimsolls to wear for a single netball tournament. Half way through the tournament I had to change them for my normal shoes because they were falling apart. They looked a bit like those trainers and I'd worn them for less than an hour.
I meant to say "Half way through the first match".
Load More Replies...This happened to me. A woman brought back a pair of Florsheim shoes that looked like they had been worn to do farm work. She told me her husband only wore them a few times. I called a supervisor, he told her we weren't in the "shoe renting business".She brought the shoes back to same store different city. They gave her a refund. Almost $200. Our supervisor had to write her a letter of apology and sent her a gift card!
We had a woman return sandals as 'faulty' they were falling apart, full of dirt and sweaty marks. She'd used them to trek the Camino!! Hell no, you ain't getting no refund? Guess what? The regional manager gave her a store credit...madness! This is what makes retail workers despair! The CUSTOMER IS ALWAYS AN A*S!!
My face as a consumer when I bring something back that is a week old and in tatters and am told I used it wrong....
Like this blender blender-5b...7b8fe2.jpg
I never worked as a cashier but I know bananas are 4011 from buying them so much
Load More Replies...4011 is the bananas :) It took me ages to stop seeing fruit/veggie when I saw a four digit number
Here we have the Matrix in its purest form. You see a bunch of squiggly lines. I see a blonde, a brunette, and over there's a sweet little redhead.
nope, banana's are (depending on brand) either 24, 154 or 2905 :)
Not in every single store. Sobeys and say zahres has different codes. I know mom went from one to the other and needed to learn again.
Load More Replies...Yay, I get to work from home on Friday. Agenda: roll out of bed at 08:50, stay in my pjs, try to connect my VPN at 9am, check emails and reply to some first thing, p**s about on the Internet or my phone or watch tv if nothing much is happening or I have no meetings, switch off and commute to the sofa.
Then you start working with people and you become a misanthrope a few months later
or when it doesn't scan at all, and there's always that one person who says "it must be free" and after hearing it literally a million times, you cannot even force a smile anymore.
Yep, I had one today with the whole 'soooooo, that means it's free right??" "Yeah, no. Absolutely not." Couldn't even force a chuckle anymore.
Load More Replies...After 26th of December, a guy shows up at the doors of Target. Bangs on the doors, yelling at me in demand why isn't open at 7am. We open 8.
I've never worked retail (really feel for the people who have) but that's gotta feel like victory.
But it's worth the embarrassed look on their faces. Double bonus if the second card is declined, and you politely ask if they'd like to pay in cash, which they clearly don't have, because they just had two credit cards declined. A small delight from my own days in retail as a young 20-something.
Load More Replies...Correct me if this is different in the US, but: if you are busy with work at clock-out time, you clock out once you are done and have the time registered as over-time. Depending on contract, you will get paid for that, or be able to get off-time at another day.
There are labor laws, you have to take a break every 2 hours, to exceed 5 is against rules, additionally and hourly time clocked after 8 hours is considered overtime, which (depending on your respective company) can mean your hourly wage plus 50% and if you are topped out, just a few minutes can cost the company $10 (so if everyone clocked out a few minutes late in theory) it could be quite expensive. So they make a big deal out of it to discourage more from doing it.
Load More Replies...Try working in a call center when someone calls five min. before clock-out time and keeps you on the line for 90 minutes. :-/
Been there way too many times. Sometimes I would miss the bus home when I didn't have a car.
Load More Replies...This is why we have our own refrigerator AND microwave hidden behind the servers
This happened to me once before.. I had a rude customer who asked for my manager.. I came back alone bc I am a manger lmao
And then you will see another list article, about hugely embarrassing little moments, with one of its entries being: "I was asked whether I wanted my receipt with me or in the bag. I said yes" accompained by a drammatical meme showing somebody ashamed swallowed by the ground. And nobody will notice the two entries are actually about the same moment but from different perspectives... O_o
I know, like when someone says "enjoy your meal" and you say "you too", because you're tired. Then you feel like an idiot. Also one time they asked me "Credit or Debit" and my mind just went blank and I forgot the words credit and debit, and I basically sat there going, "Uhhhhh.... *long pause* The one where I sign". Lol that was probably my worst incident
Load More Replies...Ok, not retail but tech support. One of my employees: sir you need to right-click. Caller: ok, I wrote "click", now what do i do?
actually one time i went to work and the place had been fire-bombed. got the day off
actually, this did happen. it charged like 3 or 4 times, because "it wasn't working"
Maxed my credit card once when this happened 3 times while I paid for a round trip UK Durban in a travel agency - VERY long time ago, but just today I was triggered when it happened when parking and paying €1.40 failed...
or their card doesn't work, so they say "I'm just going to run to the atm"
The sign in the back that says let's quit together😂
I see the sign in the background. Thats probably how you feel. LETS QUIT. forget the together, each man for himself!
The funny part is the first thing I noticed is the "let's quit tobacco " poster on the wall so I assumed that both the employees and customers smoked so much they died.
actually tho
Load More Replies...Sometimes it's so hard to not let your inner Dean break out in front of customers. Plenty of occasions that keep triggering you to either trip into an epic swearing-fit or into that huge box of cynical, cheeky responses you are so desperately trying to keep closed during your shifts.
I once did this script in German for fun. Badly translated by Google and mispronouced by me. All I remember is funfundfunfzig.
If you listen closely you can hear the weeping of the employees who try to have faith in humanity
I see this all the time at JCPenney, I feel so sorry for the female workers that did 45 mins on the shirts and pants.
They used to have hot dogs and pizza back in the day. Not very popular obviously.
Load More Replies...Me to everyone in the subway in the mornings 😃
Load More Replies...A teacher at my school does that. I mean, he might be telling the truth, but i doubt it
I do this for people I met at a club. I DO have a twin but shes thinner, tanner and has really long hair. If they still think it's me, they are NOT trying.
My friend said, if anyone asks you I have a twin..... lmao okay ???
Friday is just another day, Christmas is just another day, New Years is just another day.....you get the idea
I have literally interrupted people taking their anger out on employees, with "The f**k's your problem?" And from there I improvise, either asking the person what the employee has done to them personally or following up with another snide remark.
I remember a customer made me cry about something not even work related. I lost my stepdad to a terminal illness, and apparently it was my sister's fault because of her religion (she's Pagan) and wasn't going to a church with him. Customer wasn't banned but was told if she spoke to me like that again she would be. He passed away three days later. She is one of only three grudges I hold.
Load More Replies...Now that I'm outta public service,I've no problem stepping in when I see bullies. Will always speak up LOUDLY; cathartic for my past jobs
We have a special on Clorox on aisle 9. Please help yourself to a glass of such.
I've been told to go and jump before after I had to cold call a customer. It wasn't nice. Never is, when you're just doing what you're told to do.
in my country you can sue client/person for wishing you to die or threaten you death or beating and that person can receive up to 2 years in prison :D
It's not an actual threat so here we would just be insulted and can't do anything.
Load More Replies...We are mostly called thieves, cheaters when the price is higher. Usually our beloved customers can't read ;)
Haha. I think you mean 'beloved'! note quotation marks!
Load More Replies...I always offer to put the nickel in for them since they can't afford it:)
I had a customer freak out on me once because sn item rang up one penny higher than she thought it should.
They make you phrase stuff like that. That’s why they say "today" over and over.
Some places have started charging for bags. So in that case...
Load More Replies...I'll probably get down voted right along with you but I agree. What if the cash register isn't working, or you have no calculator? (god forbid) people have gotten really dependent on technology and when its suddenly gone they go stupid.
Load More Replies...Not everyone is good at mental math, since it usually involves decimals it can be a bit harder to work out automatically.
Load More Replies...HISTORY OF JAPAN YAY AND IF YOU HAVE NO CLUE WHAT IM TALKING ABOUT LOOK IT UP ON YOUTUBE
I try to yell a different item back at them--you know, like it's a game!!
Or even better: when they yell fragments of what they're actually looking for at you. Example: me: *working at the checkout right next to the exit door* customer: *enters* *scans area for staff* *finds me* CHILDREN??? me: *desperately holding back my "No, I don't have any. Cats tho.." reply* Hello. You'll find children's clothing on the second floor.
That's me when I talk to my ANNOYING A*S classmate who likes to judge you on everything you do and say. Middle school can be harsh😵
We just end up at the bar, knowing a lot things we shouldn't about eachother lmao
That's b******t, friendship can get real, and people even marry after meeting at work
You have to like that or they will fire you. Employees are forced into acting like that by the company, their supervisors and even co-workers. If you don't act like that, you will be written up, ridiculed, ostracized, and eventually fired.
You're not forced to do that. You're choosing bc you want the reward.
Load More Replies...I was once asked if I worked at a place 'cause I happened to be wearing the store colors (not planned). The fellow customer got mad, like I was lying!
I get that all the time. I can have a basket with random c**p in it and looking at an item, a winter coat on and people still ask me. I'll help them with wrong info. "Oh on aisle 24 next to the crackers." THERE IS NO AISLE 24! Oh how much is your item? Looks to be about $20 so... that is $7.95 and it's BOGO. Happy to help!
Load More Replies...I always want to tell them "No. I knocked out the person who was wearing this nametag and wanted to see what it was like to work in retail."
Same thing happened to me. Customer asks me to get their shopping to the register, I said get it yourself, then went off at me about reporting me etc I said go ahead I don't work here. Later as I was checking out she was there shouting at the poor manager he's staff were rude unhelpful etc.. pointing at me then realising I'm on the wrong side of the register..'click' light bulb! The manager apologises to me but sure wasn't their fault. Stupid a*s b***h, I probably would've helped if she was a decent human being!
I wore my shop's uniform into a take away place, where they wear quite similar uniforms. Another customer asked me to bring him more napkins...and I did. Easier/quicker than explaining that I didn't work there.
This is why she should have told the shop assistants in Pretty Woman to eff off on the first visit.
Is it so hard to say excuse me? Or even a “hello?” If you want somebody to be polite to you, be polite to them.
Load More Replies...Is it that bad? I have twice loudly asked people who were paying if they were using the real bills...
Its a joke and you have to fake laugh and humour them. That what the post is saying (i think )
Load More Replies...I can't even count how many times I've heard this... it's worse then the "then the item is free" phrase... BUT not worse then the "couldn't find the winning lottery numbers" answer when ask if they found everything ok.
Do people actually use fake money to pay for things? I've never seen that done myself to be quite honest. It probably does happen, though.
In Germany this is the norm, though I'm sure this person's customer wasn't German.
I would do that - mostly to protect you from my germs and to avoid coins spilling over and rolling away. I also put my tray on the counter at the office Cafeteria so the person behind the counter does not have to unergonomically stretch to give me the plate in my hand. Extra advantage, if there is a stray drop of something on the edge of the plate, I do not get it on my hand.
After I recorded my outgoing voicemail message at work, I have never been able to listen to it again.
Or a customer walks into the now empty place, and complains that it is trashed.
And then your manager/boss comes in "why is the air vent so dusty!!.... omg are those glasses not stacked properly!!??... fresh guys can't even stack napkins!!?? Really!?" -.-
I used to work retail so I understand that repetion gets old, but some of this stuff just comes off whiney as hell. You should have a little humanity and realize that the customers making those lame jokes are actually trying to be nice to you.
then they should stop trying and actually be nice by STFU and being fast.
Load More Replies...I loved when customers would do this. It meant they were playful and joking and in a good mood. I used to tell them "if it doesn't ring up it means it doesn't exist and I can't give away what is not there." Always gave them pause before they would laugh and agree.
“Where are you hiding the winning lottery numbers, I couldn’t find them? hahaha” I want to strangle them.
This happened to my friend/ coworker once, she just said ok and the customer started screaming.
If that was true, that would mean the person fixing the last mistake is also lazy and probably making more mistakes.
Load More Replies...Well, there was that one lady who used to come to Super A because she worked at IGA and couldn't stand being there another second after her shift was over - even to shop.
I know it's not the point of the post but WHAT THE F**K IS THAT HAIR!?
This is Shangela from RuPaul's Drag Race. It's a drag competition. Their hair is always "fabulooouuus" *snaps fingers*
Load More Replies...on the other hand there's a cashier i know who can't help but update me about every detail of her private life every single time i shop there. how annoying her sister-in-law can be when she's on her period and won't properly clean her toilet after using it? she leaves blood smears all over! now why on earth do she thinks i should care about this is beyond me...
I hate this question. Unless you're going to find the stuff for me, it's best just not to ask.
Normally, management expects a cashier to ask this question. Hate as much as you want. Ah, and by saying "expect" I mean they make them to.
Load More Replies...Also, when clients are at your workplace, and they take the parking space that YOU BLOODY PAID FOR! Yes, this has happened to me before, and I was so furious! I struggle with bills, yet they take my damn spot!
Every damn time when I worked at a Greek café! The owners used to get me to help out when it was busy, on my break! We used to earn below minimum wage and work stupidly long hours (a few times even 17.5 hours in the one day) and after 5 hours, your feet hurt and you need that break, yet the owners sit at the back whilst they watch on whilst NOT BLOODY HELPING! Glad I left that place, and equally glad that it's currently on the market. They disrespect their employees and hardly ever sold fresh cakes and pastries. Disgusting!
I am sorry, but this one I don't understand. Why else is it there? With customers, it is not really supposed to be a complete stranger on stranger relationship, names are a bit more personal. I don't work in retail, but I am curious, why does someone using your name irritate you?
Um...yes. It IS a stranger-on-stranger relationship. And even though the company forces employees to wear their names on tags (which is actually unsafe, IMO), using someone's first name when you are NOT on a first name basis with them is assuming a certain level of intimacy that you are not really entitled to. Basically it is creepy and invasive. Unless they have access to your first name, and are addressing you by it, you should not be using theirs to address them.
Load More Replies...As a retail associate I don't mind when people call me by my name. The whole point of the nametag is so that the customers can know who they are talking to.
Could be creepier - like when a salesperson went "HI Michel!" when I entered an airport shop. Took me several minutes and long soul searching as to where I could have had met him - before it dawned on me he was having a private joke reading my name off the Starbucks coffee cup I was holding... Did have a laugh eventually.
I made out on a couch at Fred Meyers, when I got notice my RX was in. Showed up with a friend, turned out they filled the wrong one and there was a hours wait. It was 9am, store was empty, so we started making out on a display couch. Most of the pharmacy people knew my name on sight... 10 mins into making out (mind you, no one said 2 words to us that whole time) my RX was magically ready to go. They even came and got me, instead of blaring my name over the speakers... Lol
I had 13 items once and the cashier got really mad saying I was wasting every ones time.
Was it a 10 items or less or 20? It makes a difference.
Load More Replies...And tracks mud up and down everyone one of the aisles you just mopped, picking stuff up and putting it back in the wrong places, leaves bother freezer and fridge doors open, wanders around for 30+ minutes past your closing time, then mosies up to the till and asks sweelty "What time do you close?"
I get that too, but for me it's more like when a customer calls a minute before closing time and 15 minutes late they say "I'll call you another time, what time do you close?" Dude, we closed 15 minutes ago, but continue wasting my evening LOL
Load More Replies...Retail workers, customer service, waiters, cooks, receptionists, and all you out there working in such difficult low payment positions for the sake of our comfortable lives... THANK YOU! ♥ Seriously.
And the people who work in call centers who constantly get yelled at by customers for either doing their job, or because the customer does not understand something (e.g. terms and conditions/fine print of an advertisement) after we have explained it umpteen times to them and then they ask to speak to a manager and then tell the manager that we are wrong but then said manager states why they're wrong and I'm right; then they choose to listen.
Load More Replies...I admit I've complained before, but never to the employee, who I know could not care less. But as someone who has been on both the CS and business owner side, I can attest that what might be fun and games for workers is not for a small business that depends on positive word-of-mouth to stay open.
Makes me glad to live in a country with generally low service standards. (Germany) While that can be annoying, at times, at least you don't often have to witness completely outrageous and rude customers. They'd just be kicked out of the store.
Gosh, I wish we could do that here in Australia! And barring rude customers from calling in would also be freaking amazing!
Load More Replies...There is an ongoing issue (in america, not sure about other countries) that the whole "customer is always right" policy has gone waaaaaay out of control. People will complain just to complain because 1. They know that usually they will get the workers and managers of a place kissing their feet and 2. They know that they can just get away with it. People will lie about anything and everything and end up with a brand new item. It's sickening.
Yep, that stupid "policy" applies here to, with about 95.5% of customers in Australia. That is when they speak to the manager and the manager states why they're wrong, and why we're right. HAHA! Whoever came up with that dumbass policy, needs bricks thrown at their heads!
Load More Replies...I've said for years that everyone should be made to do a year in Retail so they know what its like to be treated like sh*t...
I had a good laugh at a lot of these, but I feel like the general theme to this is that retail jobs are horrible. I absolutely love retail! There's always an odd customer, but that's what makes the day interesting! I wouldn't switch from retail unless I had no other choice :)
Well at least they can vent in such ways. If Nurses were to post things like this about how difficult their work life can be and they were found out they would face losing their registration.
I got mixed feeling about these. Some are quite funny, some make you think how easy it is to behave unfair as a customers, but many made me wonder why so many inacceptable jobs exists, and why people do not do something about it. I am pretty much aware this is a "first world problem" but even there are huge differences. Coming to the US, as a European I actually feel bad for the guys putting my groceries into bags...I get pretty odd looks when I join them in doing it, but I cannot help it. Likewise, I find it unfortunate that many job exist where qualitification is replaced with time. Instead of two people getting education and working each eight hours a day, there will be two unqualified ones who are much slower but both have to work both shifts. Same economical value, but half the free time. This makes me sad.
Sorry, my reply got posted as a comment. I up voted you.
Load More Replies...Retail workers, customer service, waiters, cooks, receptionists, and all you out there working in such difficult low payment positions for the sake of our comfortable lives... THANK YOU! ♥ Seriously.
And the people who work in call centers who constantly get yelled at by customers for either doing their job, or because the customer does not understand something (e.g. terms and conditions/fine print of an advertisement) after we have explained it umpteen times to them and then they ask to speak to a manager and then tell the manager that we are wrong but then said manager states why they're wrong and I'm right; then they choose to listen.
Load More Replies...I admit I've complained before, but never to the employee, who I know could not care less. But as someone who has been on both the CS and business owner side, I can attest that what might be fun and games for workers is not for a small business that depends on positive word-of-mouth to stay open.
Makes me glad to live in a country with generally low service standards. (Germany) While that can be annoying, at times, at least you don't often have to witness completely outrageous and rude customers. They'd just be kicked out of the store.
Gosh, I wish we could do that here in Australia! And barring rude customers from calling in would also be freaking amazing!
Load More Replies...There is an ongoing issue (in america, not sure about other countries) that the whole "customer is always right" policy has gone waaaaaay out of control. People will complain just to complain because 1. They know that usually they will get the workers and managers of a place kissing their feet and 2. They know that they can just get away with it. People will lie about anything and everything and end up with a brand new item. It's sickening.
Yep, that stupid "policy" applies here to, with about 95.5% of customers in Australia. That is when they speak to the manager and the manager states why they're wrong, and why we're right. HAHA! Whoever came up with that dumbass policy, needs bricks thrown at their heads!
Load More Replies...I've said for years that everyone should be made to do a year in Retail so they know what its like to be treated like sh*t...
I had a good laugh at a lot of these, but I feel like the general theme to this is that retail jobs are horrible. I absolutely love retail! There's always an odd customer, but that's what makes the day interesting! I wouldn't switch from retail unless I had no other choice :)
Well at least they can vent in such ways. If Nurses were to post things like this about how difficult their work life can be and they were found out they would face losing their registration.
I got mixed feeling about these. Some are quite funny, some make you think how easy it is to behave unfair as a customers, but many made me wonder why so many inacceptable jobs exists, and why people do not do something about it. I am pretty much aware this is a "first world problem" but even there are huge differences. Coming to the US, as a European I actually feel bad for the guys putting my groceries into bags...I get pretty odd looks when I join them in doing it, but I cannot help it. Likewise, I find it unfortunate that many job exist where qualitification is replaced with time. Instead of two people getting education and working each eight hours a day, there will be two unqualified ones who are much slower but both have to work both shifts. Same economical value, but half the free time. This makes me sad.
Sorry, my reply got posted as a comment. I up voted you.
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