45 Times Dumb Customers Really Pushed Retail Workers To The Limit With Their Questions
InterviewNo, no, no—The customer is not always right! Ideally, everyone walking into any shop would be patient, polite, and well-versed in common sense. Unfortunately, those qualities are in short supply these days. This means that the staff has to smile, stay professional, and avoid facepalming, even when dealing with completely delulu shoppers.
The retail workers of the r/AskReddit online community recently opened up about the “dumbest things” that they’ve ever had to explain to their customers, and this is a whole other level of cluelessness. We’ve collected some of the most interesting stories to share with you. Scroll down to have a read, and don’t forget to upvote the posts that blew you away the most.
We got in touch with the person who sparked the interesting discussion, u/Fragmented-Rooster, and they were kind enough to share some thoughts about surviving in the retail world. They told us that it's vital to remember that "no job is ruining your mental health over." You'll find Bored Panda's interview with them below.
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(Phone call when I worked in a hardware store)
"Good morning,
Yes, all hardware stores specifically choose not to stock birth control, only to not be very helpful at all
Is THIS why Home Depot workers hide from customers?!
Load More Replies...I think an industrial staple gun, carefully applied, could provide adequate birth control....
I'm sure there are quite a few solutions for the enthusiastic DIY'er. Although I doubt any are FDA approved
Load More Replies...I can think of about 100 things in a hardware store could double as birth control in a pinch
Should have said the closest we have be is drain cleaner and a spatula...
Or super glue as someone said in a previous comment...to keep her legs tight and to not procreate...
Load More Replies...“You do have to stay professional at all times, but at the end of the day, the customer ISN’T always right, and you’ve got to stick to policy,” the author of the thread, u/Fragmented-Rooster, told Bored Panda how it’s best to react to clueless customers.
"Keep your remarks until your break later and laugh at their ridiculousness over a coffee," they suggested.
I didn’t make your drink wrong, Amy. You ordered a large hot drink, and immediately after paying the barista put out a small cold drink and yelled “Jennifer.” Then, Amy, you picked it up and *took a sip* before realizing it was not your large, hot drink.
Shift lead sent me on break before I had a chance to fully explode.
I hate it when, not only do they make my drink wrong, but then put the wrong name on the cup.
Customers waiting for their drinks always reminded me of the seagulls from Finding Nemo. "Mine? Mine? Mine?"
usually because it is freaking loud all around with people chatting, machinese rattling, coffee being grounded etc. and you can hardly understand anything. You can hear someone _is_ saying something but what? We can only guess. Quod erat demonstrandom: the demon summoning nonsense baristas write on cups because they can't hear s**t either.
Load More Replies...Artificial Intelligence doesn't stand a chance against Natural Stupidity.
They put our name with a sticker that comes from my husband's membership card and we always check, just in case. It also tells you how many pieces you'll get (like 4 - two coffees, two pieces of bread).
Load More Replies...ah so this is what people mean by main character syndrome. amy ordered a drink, and is the most important/only person in the world, so whatever drink came next was obviously hers, despite her definitely having waited in line behind a number of other people.
Dumbest thing, or customer, I had to explain is that there is no such thing as "lo cal" or lo calorie honey. It's f*****g "local" for cryin out loud. F*CK.
I worked in a restaurant where we had a special blue cheese dressing for these three ladies that had lunch once a week. I t was basically just blue cheese dressing with more blue cheese dumped in. Once they asked the waiter if it was fat free. He said, "Sure".
In their entire Life they have never come across the Word 'local'?
and it's a fantastic collection of Cephallonian honey ( you know, Ionian Islands, the island of the crazy folks next to Ithaca)
The author also had some practical advice for surviving in a retail job for anyone who's completely new to this line of work. “Your first job probably isn’t going to be great. Stick at it, and if it’s bad, search for a new job while you’re still working. That way, there’s no dip in your paychecks,” they shared some practical advice.
They added that it's always worthwhile to make some friends with the staff. "Always remember no job is worth ruining your mental health over. Stay chill and talk to someone about it. If it’s not for you, then it’s okay to quit,” they advised.
According to the OP, they were inspired to start the discussion after having a conversation with a friend about the very worst customers they both had ever dealt with. Even though u/Fragmented-Rooster hoped the thread would get attention, they never expected the question to get so much traction.
"Why are you shut tomorrow?"
"Uhh...because its Christmas day?"
"But what if I need something?"
"You...youre in the store now? Just buy it now?"
"But I dont *need* it now!"
"......".
Nope. We Americans understand this. Its the *stupid* Americans who don’t.
My ex senior coworker told me back in her time everything was closed on Sunday, so you had to get all your errands done by Saturday, as she stated Sunday is a day to spend time with family and stay home
Here in Sweden, the special liquor store is closed on Sundays, and on holidays, and closes at 3 pm on Saturdays. Ordinary non-alcoholic people can plan ahead and buy what they need for the weekend on Fridays, and before holidays. Alcoholics can't, however; they usually drink what they have as soon as they can. With this policy, their children might get at least one day per week and some holidays with a less-than-drunk parent.
I seriously believe some customers think retail workers are androids who don't have homes or families, so they should be there 24/7/365 in case the customer wants a pint of milk or a bag of potatoes
It’s the same in my country. 25 years ago all stores opened at ca 9/10 am and closed at 6 pm. Except the liquor store that closed at 1 pm on Fridays (to reduce the risk of drinking all weekend). Saturday stores closed at 1 pm and Sundays they were closed, period. Now most stores are opened everyday from early to late, except those with very few employees. Liquor stores are now closed just on Sundays. People nowadays have gotten so used to have most things available all most 24/7. No one needs to plan much in advance. I’m not sure it’s healthy because if something would happen - and it has - that narrow the access down or simply close it, panic would break out. People - especially city folks - would stand there not knowing how to solve things.
I used to run a feed store in an affluent area. We sold baby chicks, which were only females, for egg laying. This guy comes in and is adamant about needing a rooster for more egg production.
That's not the case. I explained how the reproductive, egg laying process was. He just wasn't getting it. I was at my point, and plus, the fact I couldn't order just 1 rooster, I could only order roosters in a batch of 50. I had to put it extremely bluntly to him, and I asked him,
"Sir, does your wife need you around every month to get her period?" His jaw drops and says, "OH my, how foolish could I be. "
Another customer asking "Where is the mother chicken?"
Me, "They don't need the mother hen."
Her, "How can they survive without their mother? You buy chicken breast at the store. She needs to breastfeed!"
Me, "That's not how it works.".
Did people completely miss the 'only mammals breastfeed' lesson in 3rd Grade?
As I recently learned on BP, penguins breastfeed, too 😂😂😂
Load More Replies...At least the man about the rooster realised he was an idiot. A lot of people don't realise eggs are basically chicken periods.
I never thought of them that way, but it makes sense. Much better than human periods.
Load More Replies...is…. is the woman imagining that we’re buying and eating chicken mammary glands? 💀💀💀
I feel like they should refuse to sell their chicks to someone who has clearly done no research on taking care of chickens.
It's common in veterinary practice to hear both male and female pet owners surprised that those are actually nipples on their male dogs.
This made me for real lol. I'm guessing they forgot that human males also have nipples? Haha!
Load More Replies...
A chicken is an animal. Therefore it's not vegetarian.
Worked in a vitamin store in college and was explaining to someone that vitamin D is extracted from lanolin in sheep's wool, so it depended on if you were vegan or not.
And they hit me with fish and birds are not animals.
The specific thing she said: "What about a chicken? It's not an animal, it's a fowl!"
My assistant manager told her something like, "Oh well remember the 20 questions game? Is it animal, mineral, or vegetable? A chicken isn't an a mineral or vegetable."
They left in a huff and made huge complaints about us. Me in particular because I couldn't believe how stupid they were (and I have no poker face).
I was not/am not cut out for retail.
she’s confusing animal with mammal… kinda like the one who thought the stores sell chicken boobs
You don't have to kill the sheep to get the fleece/lanolin. You just have to shear it. And, if the sheep doesn't get shorn, the fleece becomes overgrown, thick, heavy, matted, dirty, hot, and debilitating to the sheep. It's an act of cruelty to NOT shear the sheep.
TiL where we get Vitamin D from. I'd never even thought about it before.
Well not just sheep, it mostly comes from fish or the Sun
Load More Replies...Just a DISCLAIMER: NOT ALL ANIMALS EAT MEAT. SOME ANIMALS DO ONLY EAT VEGGIES BERRIES FRUIT ETC.
Herbivores = Plant Eaters (Horse, Elk, Deer) / Canivore = Meat Eaters (Cats, Ice Bear, Otter) / Omnivore = Both (Dogs, Human, all the other bears)
Load More Replies...If you’re working in retail, sooner or later, you will have to deal with someone who’s completely clueless, irritable, rude, or trying to pull the wool over your eyes. It’s part of the job. Any position that requires you to interact with a large number of people is going to show you just how varied humanity is. Sure, most of your customers are probably going to be decent folks. But a small handful of them are probably going to try to ruin your day, whether they mean to or not.
One important thing for retail workers to do is to try to figure out whether their problematic customer is simply having a bad day or if rudeness and entitlement are part of their character. To put it bluntly, after a bout of bad luck, many of us have probably snapped at a stranger when we didn’t mean to. An insightful employee who’s well-versed in empathy is going to be able to recognize that.
Used to work in a computer store, someone asked me once if a mouse mat would work with Windows 7. I worry about some people on this planet..
Not surpised if apple comes out 500€ mouse mat that works only with their 700€ mouse
Considering there are now mouse mats with LED lights that are controlled by software on your PC it's actually become a valid question >_<
This mouse mat is for left handed people, of you are right handed person you need compatible mouse mat.
I was buying a fridge in Sears once and the salesman finished his spiel and asked if I had any questions. I said, 'Yes....my fridge magnets will stick to this right?' He blinked rapidly at me and then burst out laughing and told all of his coworkers in the department. He thought it was the funniest question anyone's ever asked him about an appliance. hahahaha In my defense, I have an extensive collection that I like to display.
That's not a stupid question, there are some fridges that magnets won't stick to.. that guy was just a jerk.
Load More Replies...Good Lord, where to I get a Windows 7 version in 2024? This is so complicated.
My sister calls me "Technological Caregiver" because I always help family and friends with computer/phones etc. But I really had trouble to understand what an elder (M74) friend meant when I told him to type something in Google and he asked: The small Google or the big Google?". (small = address bar/big = search field). It took me the best part of a minute...
As a cashier when someone is paying cash: "hey if you can give me a penny, or a nickel I can give you a whole paper dollar back as change."
If your total was $19.10 and you gave me a $20. Give me $20.10 and I can give you a dollar bill for change rather than you carrying pesky spare change around.
This was back in the late 90s or early 00s. I know this confused people back then, it would totally explode someone's brain now.
I have found it very helpful to explain, here is the extra amount, so you can give me whatever bill as change. Or my favorite, is when it ends in .87, when you give them 12 cents so they can give you a quarter... Many cashiers seem to rely on putting in what you give them and seeing what the machine tells them as change...
When I was a little kid, I thought there was some sort of contest or game having to do with change and that my mom must be really good at it. She would hand the cashier money and then say, "Hang on, I have the penny," and dig around in her purse until she came up with the penny and then the cashier would hand her some money. I thought it was a prize for having the penny.
Laughs in Aldi 😅 Respectively Hofer in Austria, but we do the maths by head, not by computer. So we don't panic getting 23,56 for 18,56 and handing out 5. But we don't have to enter the amount we get, so we can open the till while customers are still searching for the money, which makes us quicker than somewhere else.
Absolutely. I can remember, ~40yrs ago they knew ALL the prices by heart and had to manually enter them to sum it all up. Way before barcodes and scanning tillers. They didn't have pricetags on the articles like the other stores used to. Looking at you 'Konsum, Billa, Mondo' (closed forever, belongs to a German company, and named Penny now)
Load More Replies...Most people now can't make change if the cash register doesn't tell them how much.
My Gen Z kids barely know what dollars are much less change for a dollar
I have said this to a McD's worker who was about to graduate HS, she couldn't figure it out....
I’ve said it to a gas station cashier who was pushing 60 and I broke her brain. My total was $27.00 even so I gave her $32 in cash and asked if she could give me a $5.00 bill back, because I needed it. I felt SO bad about how confused she was. In the end she just gave me my $3 in coin change, I put another $2 in my hand and handed it to her and said “ok, now can you exchange this for a $5 bill?” She breathed a sigh of relief because that made much more sense to her. 😂
Load More Replies...I managed a convenience store once and, even though it was not on the "corporate approved" interview worksheet, I always asked prospective employees simple change making scenarios to test how well they could do math in their head. For example, the total came to $13.26 and the customer gave you $20.01, how much change do you give. Saved me a lot of headaches later.
Also discrimination for those of us with a form of dyslexia that makes doing simple math in our heads difficult.
Load More Replies...Yeah, after I give them cash and then realize that I have the exact change, they say this to me every single time..." It's ok, I already put in what you gave me so I will give you the change". I would tell them again that I have the exact amount and the look on their face is unbelievably confused! WTF!! Nowadays, you dont have to know 1st grade math to work at retail or fast food jobs!
If you enter your PIN in wrong 5 times for an EBT card, it will lock up and you'll have to call the number on the back to get it unlocked. This isn't something the cashier does, or the store, it's the cards way of protecting itself I guess. The amount of people who would scream at me, insult my intelligence, swear at me and call me names, all because they locked their card up, was insane. And there wasn't anything I could do but void the order or let them pay with another form of payment. Sometimes I warned them after 2 or 3 tries, but that seemed to make them angrier when it happened. F**k the public, man. People are so rude and hateful now days. .
Was doing a contract on a medical office. Patient wanted to pay for their exam with SNAP benefits. Oh, the hilarity the ensued. She was calling everyone a moron. Ummm, ma'am...
I try so hard to be aware of my tone and body language when I’m not in the best of moods and have to interact with other people. I’m positive most of the rude people are just miserable in their everyday lives and really don’t even notice that they’re trying to bring everyone else down to their level. It’s not your fault I’m mad.
Having worked in the ATM/Debit Fraud Servicing department for a bank, I would get those callers and they would then yell at me because their debit card was locked. We don't know what anyone's PIN (they are in a super secure database so they stay secret) is so no matter how many times they asked us to tell them their PIN we couldn't. I would tell the folks that they could use their PIN again after midnight when the system reset, but they could run the card as credit until then. You'd be amazed how many people would continue to scream at me about how it was the debit card that was locked and not their credit card. It didn't matter how many times, or ways, I explained that running it as credit just meant they didn't need to enter their PIN, they would continue to yell at me that it was our fault the card was locked and they couldn't use it. Sir/Ma'am, I didn't forget your PIN, you did and you can go ahead and tap, insert chip, or swipe as credit and it will allow it to go through.....I REALLY don't miss being in that department.
Apologies for all the loonies that screamed at you. And thank you for not killing them. I would have.
Yea, it likely wasn’t even theirs. People sell their food stamps. However much in stamps they sell, they get half of that cash. These people were locking the card up and getting pissed because they spent cash to be able to use it, but forgot the PIN number, or it was changed after they had paid the person the money and there was nothing they could personally do to fix it. The card owner has to do that. I’d almost guarantee it. I’ve had the same card and pin for 11 years, not always gotten stamps but they reuse your old card when you do get them after you’ve already been issued one. Not once ever locked up my own card.
Yes and stupid stupid stupid. I work in a grocery store. I have stories of stupid.
It was so much better when if you wanted your free food you went to the government warehouse and got your rice, beans, and guvment cheese.
Broadly speaking, when working in retail, it’s vital to stay professional, no matter what happens. Your company likely has a guidebook where it lists what it expects all its staff to do when faced with unhappy customers. There’s often a clear protocol. Some businesses also invest in training their workers, teaching them how to de-escalate tense situations. Though roleplaying some common scenarios can be a good teaching tool, it still might not prepare you for the real thing.
In real life, your customers can throw you some curveballs and behave in completely unexpected ways. They might be unwilling to hear you out, even if you’ve got the solution and you’re trying to help them. If the situation is getting out of hand and it’s too much to handle, there’s no shame in asking for some help from a senior employee or your supervisor. They likely have more experience with handling these super-niche scenarios with problematic customers.
I've had to explain to customers that their coupon has to actually be for the product they're buying. Yes, a $3 coupon for a skin care product is a good coupon, however I cannot apply it to your cereal purchase.
There's a pantyhose here called L'Eggs. It came in a plastic egg, a little bigger than a plastic Easter egg. A (married) man I knew went grocery shopping, with a coupon for a dollar off L'Eggs. Not knowing that this was for pantyhose, he interpreted the coupon to mean a carton of large eggs. He was very embarrassed to find out differently.
I forgot about those pantyhose. I honestly don't know if we still have them here. Your story is so wholesome and adorable! :)
Load More Replies...Reading is a skill; not often evaluated in some North American Schools accurately.
Had an older (though not senior citizen) man who was 100% certain that were stealing money from his bank account because it kept showing $100 "charges" to the ATM at our location. After a series of questions he stated he sends his son in to pick up his prescriptions and gives him his debit to pay. Pointing out to him (from his own bank statement) that the $100 charges match the dates of the prescription pickups made him only more emphatic that someone from the store was using his card to steal his money. Even pointing out that his bank statement specified the $100 as coming from an atm did nothing to sway his mind. He stood at the front door staring at us for 20 minutes before finally leaving. Sorry dude, your kids a d**k and you're an idiot. I cant fix either of those.
No parent wants to believe their child will steal at all, let alone from them.
It takes courage to admit one's mistake. That's why a great man said kindness and courage are the greatest of qualities.
How much were the prescriptions? Why did kid use the atm instead of paying directly or was the kid paying himself $100.
My guess, he was taking out the $100, paying for Dad's prescriptions, then pocketing the rest. After all, the ATM withdrawals do coincide with prescription pickups, and there's not mention of separate transactions at point-of-sale at the pharmacy.
Load More Replies...He must have thought he was in one of those first world countries where prescription d***s are free.
Back in the day I worked at Safeway and a woman walked up to my meat counter and started asking me where a specific sale item was, like $1 a pound chicken or something. I tell her that’s not sale we have. And she starts SCREAMING. “ YOU PEOPLE ALWAYS DO THIS! YOU BAIT AND YOU SWITCH! YOU ADVERTISE ONE THING AND THEN REFUSE TO HONOR THE PRICE! EVERYTIME SINGLE TIME I COME HERE AND IM SICK OF IT!”
She then shoves the store ad in my face and aggressively points at the $1 a pound chicken on sale.
“ Ma’am this is Safeway. That’s a Kroger ad”
She looks at it and says “ oh. Oops” and walks out as I stand there just freaking baffled at what just happened.
Also working meat department every Thanksgiving morning I would have to explain to at least 5 people that you cannot thaw and cook and 20 pound turkey by this evening.
First one doesn't sound legit. Who ever heard of a customer admitting their mistake?
Well tbf they didn't actually admit to being wrong?
Load More Replies...Every year, on the Monday of Thanksgiving week, I put up a FB status, 'Don't forget to take your turkeys out of the freezer!'
Just tell them to drop that frozen turkey in a nice, big tub of boiling oil.
The turkey deal IS possible, but I don't think anyone would enjoy it when it was done.
Hospitals also have begged ppl not to attempt this 🤣
Load More Replies...I once rang a store about an item I had bought. They had no idea what I was talking about. After several minutes of arguing, it dawned on me that I had the wrong store. I was mortified and apologised profusely. I’ve worked retail and know what it’s like.
And if you actually expect there to be any turkeys on Thanksgiving morning you're equally stupid.
only five? i cook a lot but have never made a thanksgiving turkey. i would have totally thought i could waltz in on thanksgiving morning and get a bird to shove in the oven. then again i have not lived in the US since i was in my early 20s, so maybe i would have figured that out by now lol
Once your colleague or manager steps in to help, pay close attention to what they say, how they say it, and what their body language is like. It’s very likely that they’ll exude an aura of confidence and calm. They’ll probably try to offer the customer some solutions, apologize a bit, and thank them for their concerns.
Politeness can be a very powerful tool in your arsenal, especially when facing overwhelming rudeness. You have to try to resist the impulse to raise your voice and insult the customer. That being said, if they are being abusive, you do not have to tolerate their behavior: you or your manager can ask them to leave. Good companies will have protocols in place to protect their staff in these scenarios.
I spent 20+ minutes arguing with a middle aged woman trying to return a XXL stack of men's underwear (against policy once opened). I explained that if her husband had a 32 inch waist like me she needed to buy him Medium size underwear.
She eventually and angrily shouted "Look, he's got a huge c**k and he needs XXL pants for it but these keep falling down when he wears them!!!!"
She would not accept my explanation that the tag size related to his waist not his junk. she raged out of the shop leaving the stack of pants behind.
as a man I am extremely grateful to not be carrying one of these around in my pants. I don't see what all the fuss is about
Load More Replies...I used to work in a home for developmentally disabled adults. One of the male workers took several of our clients shopping one evening. Diane needed ned underwear. The worker, Joe, had never bought a woman underwear, and so didn't know that size numbers on women's underwear and women's pants aren't the same. Joe knew she wore a size 20 pant, and bought her size 20 underwear. I'm around 500 lbs., and wear size 14 underwear. I have no idea how Joe managed to find a package of size 20. Normally, they would be special order only. Diane didn't really have the vocal ability to tell us why she was walking so oddly. The poor woman was trying to keep her underwear on!
OMG Bouche, I died laughing! Being a big gal myself, I can't even imagine how big a size 20 would be! (unless you get them at like Lane Bryant or Torrid or such)
Load More Replies...NO Store accepts underpinnings as returns. NO STORE. If they do, run away.
I work in a deli. We've gotten some doozies. "What flavor are the plain breaded wings?" "Chicken." -from my wife.
My personal favorite that happened to me, went as such:
Customer: "Hi, I'd like some sliced chicken lunch meat, what you got?"
Me: "We carry oven roasted, buffalo, and garlic & herb."
Customer: You're not understanding me boy! I want sliced chicken lunch meat, now what you got?"
Me: "Oven roasted, buffalo, or garlic & herb."
Customer: "You're still not gettin' me son, I want sliced chicken lunch meat! Now tell me what you have, dammit!"
Me: "Oven roasted, chicken lunch meat. Buffalo, chicken lunch meat. Garlic and herb, chicken lunch meat."
Customer: "Oh. Uhhhhh gimme some balogna."
Still don't know how I didn't get in trouble for sassing that f****r.
Call me stupid, but I've never encountered buffalo chicken lunch meat in my entire 40-odd years on this planet.
The Americans invented a spicy BBQ type flavouring for chicken wings which for whatever reason somebody decided to call 'buffalo', thence 'buffalo wings - I didn't know they had wings!'. It's since become a common flavouring elsewhere too.
Load More Replies...Unpopular opinion? Someone who answer the same question several times in exactly the same way, without asking any follow up questions,, its not smart eighter.
I agree with this. The OP needed to try explaining it in a different way or perhaps point to each one as he said it. The customer seemed patronising and impatient too.
Load More Replies...I've been called "boy" once in my adult life while working retail. I turned around, looked him straight in the eye and said "What did you call me?". He stammered back and stuttered "uh..uh sir". I was about 25 and the guy was 30s
Load More Replies...So what the h€££ did he want an entire sliced chicken? Buffalo, garlic and herb, and roasted all sound good to me!
Yeah I need to know what the heck he was actually trying to get now.
Load More Replies...To be sure, they put a lot of chicken meat in bologna these days, so the customer sorta got what he wanted.
Serving upwards of 200 people a day & 80% of them ask "Is it fresh?"
Comma matters, even in speech. Oven roasted, buffalo and oven roasted baffalo are not the same...
I don't get it either, he asks for chicken and you say Buffalo?
That the lamp she was trying to return did not have a defective cord, but had a protective plastic cap over the plug that needed to be removed.
Sometimes it’s like a USB try it in one direction. That don’t work try the other way. If that don’t work go back to the original. Should work then.
I've had at least a dozen or more vehicles towed in because the NEW battery I sold them (and they took home and installed themselves) was defective AND I would be responsible for towing charges lost time etc... every one of them had the Red plastic cap still on the terminal... Even one genius had tried to force a side terminal screw into the plastic disc protector screwed in the side terminal.... and someone asked me why I retired after 45+years in the business
I'll admit, I did this once myself. It was for an outdoor strand of holiday lights.
I actually have one for this.
Worked in car parking customer service for a few years.
Had to explain to a lady why she was being charged for an hour and a half, instead of letting her out for free under the "half an hour free" rate ... When her vehicle had been in the car park. Parked. For an hour and a half.
Her reasoning ?
"I only intended to stay 20 minutes"
"My system shows me you were here for an hour and a half"
"Yes, but I only intended to be here for 20 minutes"
"But.....you were ACTUALLY here for an hour and a half..."
Ended up having to explain over 5 minutes how rates work, and how you get charged for the time in the park.
Wild.
If I order a cheesecake and eat the entire cheesecake, I do not expect to be charged for the cheesecake IF I didn't want it. Absolutely sound logic. Also I want cheesecake now, but this hardware store won't sell it to me.
Why does my weight increase, I intended just to eat one tiny slice of cake?
Now, if you cut the cheesecake into slivers, there are no calories, because they all fall out.
Load More Replies...I wonder if her strategy is to just exasperate people into giving her what she wants
I think the easiest way to explain to this woman would be "It doesn't matter how long you INTENDED to park, it matters how long you WERE parked."
Back when I was in college I worked at a McDonald's I spent tne better part of 30 minutes explaining to a person that a cheeseburger with no cheese was in fact just called a hamburger.
Off topic, I really miss how the chicken McNuggets used to taste back in the day 😩
I swear the crown tendies tasted better than the normal ones at BK
Load More Replies...This is like the 'small' drink argument. If u work at a place that doesn't have 'small' drinks and someone orders a small drink give them the smallest size that isn't a child's size. They probably just want your smallest drink and telling them you have child's, regular, large, and huge isn't gonna change what they want just make them mad your questioning what they are getting or you end up in the whole I know you have small drinks, I've gotten one before argument. When someone just gave them a regular when they asked for a small before.
There comes a point when you have to realize you’ll always lose an argument with an idiot because they are more experienced in on the level. Just charge them for the cheeseburger with no cheese.
I totally understand this if what you put in the burgers is different. Let's say one has a pickle and the other doesn't. I remember a guy who would order the meat lover pizza without the meat, because it was late at night and because there were more veggies on this one than any others.
It depends -- McDonalds has a "quarter pounder with cheese" on the menu, but not just a plain "quarter pounder". If you order a "quarter pounder with cheese, no cheese", you'll get more meat than if you just order a plain hamburger.
They aren't on the overhead, but they do sell quarter pounder hamburgers. On the self service kiosks they have, all versions are there to order.
Load More Replies...I used to work at McDonalds. We had a regular customer that would order a cheeseburger with no burger. Just Bun, cheese, onions & sauce.
Was the customer Indian? We had a few Indian kids at the daycare who didn't eat beef. For McDonald's day, we'd order them grilled cheese, so a burgerless burger.
Load More Replies...Maybe the person wanted the hamburger cooked with the cheese, then have the cheese removed.. for getting the "essence" of cheese flavor. /s
used to eat at a place where, if you ordered a cheeseburger, they would ask if you wanted cheese on it. at first i thought it was a joke coz they would also ask questions like "eat out or take away?" just to screw with people. but on one occasion, they didn't ask (and i didn't specify that i wanted cheese) and they gave me a normal burger. they genuinely never made the connection between the "cheese" in the name and the cheese in the burger :)
You can't return this TV because it has a cracked screen, if I can see the boot print.
Dude threw a punch at me over the counter in front of his wife and infant daughter.
Someone needs an anger mgmt class. I hope he's not hitting his wife and kid.
I fear he might if he punched a stranger telling him return policy rules
Load More Replies...Remember the universal sign for needing help. Hand held up in front of you like a "STOP!" gesture, fold the thumb across the palm, and then curl your fingers down over your thumb. You can do it inconspicuously, without holding your arm out in front of you, as long as you're doing it so someone can see it.
I never heard about that before, but hope I will be able to remember it, if I ever need to.
Load More Replies...I hope that woman took the baby and left him. Talk about anger management and abuse.
And, that's why you keep a bat under the counter. Management should've told you that.
That watermelons don't grow on trees. And this was back in the days before these personal-sized seedless watermelons...back when they were like 20lbs. A woman was complaining that all of the watermelons were flat on one side and kind of yellow. I told her that was the side that was on the ground. She looked angry and surprised and asked, "What do you mean, 'on the ground'?!" like I was admitting to some secret that we leave the producing sitting on the ground out back, or something.
I mostly buy potatoes that are almost clean, because if they are too dirty you cannot tell if any or even many are green.
Load More Replies...She probably believed that old mock BBC newsreel of women harvesting strands of spaghetti, dangling from branches of the pasta trees they grow on.
A watermelon tree would look pretty cool! Not so cool when they fall out of the tree though!
Newton wouldn’t have discovered gravity sitting under one of those trees
Load More Replies...There is a famous story of Nasreddin Hoca sitting under a big walnut tree and looking on a field with pumpkins. He thinks by himself, why Allah made this huge tree having this small nuts and these tiny pumpkim plants having this huge pumpkins. Why is it not the other way round? Then a walnut falls on his head.
This reminds me of this post I saw of this person complaining about finding a bay leaf in their food with a caption along the lines of 'This looks like they picked a leaf from outside and put it in my food!" Madam, where do you think any of the fruits and veggies in your food come from? I hate to break it to you but they're all grown outside. Even ones grown in greenhouses are grown in dirt that comes from outside.
I, as a Walmart stocker, do not control the chemicals inside kids' toys.
Just as, I, the travel agent, am not responsible to know that your flight is going to be delayed and or cancelled 6 months ahead of time. Oh yah. Been blamed many a time. Good times.
It smells like dirt because it’s a greenhouse and that’s where we plant the plants.
Also sun loving means it loves the sun. .
Some people: yes. Others (particularly those with quite a bit of room for upgrading): not so much. Correlation?
Load More Replies...A reasonably intelligent 80 yr old man once told me that he had no idea that plants needed light to survive..... Hadn't figured it out in 80 years!
Load More Replies...I like the smell of dirt,as long as it's clean dirt. No, that does so make sense.
I'm sorry, but could you explain sun loving again because it's just so confusing.
Why is the front of my dishwasher blue??
…did you remove the protective film?
I had a sink filter that I thought was a pretty blue, until I suddenly realized it was a protective film. I was embarrassed although I was the only one who ever saw it...
Load More Replies..."Y'all got any color, 'sides brue?' Actual question received because of the blue film on a new lock
I uh… recently had this with a new guitar tuner, it kept showing A no matter which note I played or which button I pushed on the thing… the demo sticker peeled off right as I was angrily shoving it back into my instrument case. >.<
Cleaned houses for years. You'd be amazed at how many wealthy nitwits don't remove the film. A few thought it was there for protection. Well, yeah, in the warehouse, not in the consumer's home. Guess what? That film traps moisture and slowly decays the finish. How's that for protection? Money doesn't buy brains.
I did exactly this and my husband is still laughing about it 10 years later
I confess-I've done similar. I ordered a house name plate-the name was engraved on an acrylic sheet, and that was attached to a slate backboard with a light. The house number and name was meant to be easily seen against the backboard, but my plate was just opaque, like it had been sandblasted. I phoned up to organise sending it back, thinking they'd forgotten to engrave the name on it. No, they hadn't forgotten, it was there but covered up by plastic coating to prevent it getting scratched in transit.
OMG! Someone my ex-boyfriend knew did this! Didn't know it was protective film till she called the store looking for a matching blue microwave and was told that model didn't come in blue.
I once ordered some reading glasses from an online retailer. A week after they arrived my wife asked why I didn't wear them and I told her they were distorting my vision. She tried them and agreed with me. About a month later my daughter showed me the clear protective film that peels off! 🤓👀👁👁
I worked at a grocery store in college. The local warehouse workers went on strike, meaning we were getting no product in and our shelves were getting more and more bare. After getting yelled at by customers for a week for being out of stuff, I finally had it one night. This lady was berating me because we didn't have any chicken breast in the case. I said, "Look, there's nothing I can do about it. The warehouse is on strike and until it's resolved and they start delivering food again, I can't help you." She started screaming at me even more, saying how dare I blame the warehouse, her husband works there and if they would pay him a decent wage he wouldn't strike, blah blah blah. She immediately complained to the manager and I got written up. Like.....tell your husband to go back to work if you need your family pack chicken so bad? I was the person with the least to do with situation here, yet she got me written up for it.
The real AH and idjit is the manager. Why, for the sake of the giant fluffy marshmellow, would one get written up for that?
apparently the grocery store workers also need a union
Load More Replies...Excuse me. Your manager wrote you up because Dumb Dora doesn't understand where stores get their products? Did she think you had a farm in the backyard? I'd have gone over the manager's head and reported him.
Oh yeah. This was what it was like to work retail during the great toilet paper and hand sanitizer shortage in 2020.
I would have put a sign on the entry door. But I am assuming they could read. MY BAD!
We had a defect cooling system in the store I worked at and I put up 3 bright yellow notes with huge black letters throughout the store that said that we don't sell Yoghurt, cheese, cold cuts etc. - You wouldn't believe how many customers were shocked that the f*****g shelves were empty "WITHOUT ANY WARNING"
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Back when printers at home were rare I had a woman come into my store asking for t-shirt transfer paper. I explained to her multiple times how to use them. Print on the paper then pin to shirt then iron.
30 minutes later she came back with the printer and paper wanting a refund because the shirt got stuck in the printer.
You did used to be able to get sheets of printable fabric too. I think some were even compatible with Barbie fashion designer
Yeah, but he had explained the paper process to her multiple times.
Load More Replies...My friend and I loved those, we were always making custom band tshirts in high school.
I couldn't hold a candle to young people and their tech knowledge, but damn, even I'm not this dumb.
The elevator had a sign that read 'out of order', Customer asked if it was out of order on all of the floors.
To be fair, it COULD have been the doors that were out of order, not the actual elevator. Happens in my office building.
That was my thought because I have seen that IRL. Not common but I've seen it. There was something wrong with the door sensor or something like that which was specific to the outer doors on one particular floor. Or maybe it was the outside call buttons on that floor. Been a long time - I forget.
Load More Replies...The lift at my office was recently out of order on only one floor, because the call button wasn’t working. So this is not impossible!
Customer: What's the difference between the 17-inch monitor and the 19-inch monitor?
Me: Two inches and 40 dollars.
Customer: But what's the difference?
Me: This one is bigger by two inches, measured diagonally, and more expensive by 40 dollars.
Customer: No, but what's the *difference?!*
This went on for several minutes. He left without making a purchase.
Had a customer buy a plasmaTV, this was back in the day, only to have her call the next day to enquire if the plasma was animal, human or artificial as she was a vegan and could not watch the TV… I swear a true story.
I can't tell if the part where she apparently asked if "plasma was an animal" or the part that she stated that she was vegan and "couldn't watch TV made out of animals" is worse.
Load More Replies...There could be a hell of a lot of difference other than the screen size. Panel type, refresh rates, response times, colour depth, colour accuracy, power usage, display interface, variable refresh rate/gsync, picture in picture, brightness, built in speakers, USB hub and they're just the ones off the top of my head.
I kind of agree with you on this one. All the ‘customer service’ guy needed to do was change his answer to, “The technical specifications are identical, the only differences are physical size and price.” It’s not hard to understand that someone isn’t processing what you said and amend your answer to make it clearer. Instead, this person lost a sale by choosing snark over service.
Load More Replies...It sounds like the clerk is the clueless one, not understanding display resolution which the customer wanted to know.
"Putting that washing machine on the roof of your Golf is a bad idea."
No exaggeration, it happened.
Tiny car = pickup truck has been a recurring source of comedy for me in the Costco parking lot for years. I've seen appliances, large TVs, living room furniture, BBQ and so on. The common factors are 1-4 people, a large purchase and a small car. And them trying different angles and doors hoping 10 pounds of sh*t will fit in a 1 pound sock. Saw one guy completely unbox his big TV to make it a bit smaller. Still didn't fit. So now he still had a TV in the parking lot but with zero protection around it.
The worst one I saw was an older woman trying to convince her grown son to put a large wine fridge on her lap in the front seat after they found out the back door didn't open wide enough to shove it there.
Load More Replies...I had a lady bring her sedan to buy 8 foot 2x4s, and wanted us to load them through the back windows so that they stuck out each side. "Dangerous and illegal" wasn't a valid argument for her. We finally just walked away.
I was talking to a guy at a lumber yard years ago and he said he'd had a guy come in and buy an 8' 2x6. He was riding a motorcycle. He strapped the board across the handlebars and took off, going down the road 8 feet wide.
Load More Replies...My dad worked at a place that sold appliances that weren't perfect (aesthetic damage) and some guy bought a new fridge, threw it in the back of his truck and ignored them telling him he needed to strap it down. Pulling out of the parking lot at high speed, it flew out and rolled quite a distance, we could still see the scuff marks when we went to lunch a month later. He was pissed.
Putting one in your suitcase to take on a cruise is a bad idea too.
Worked at Habitat For Humanity ReStore, at a location that sold a lot of appliances. Had some people come in wanting to put a refrigerator on top of their sedan. My awesome store manager told them that we couldn't stop them but we wouldn't help them do it, and they'd have to sign a paper waiving liability for damage. That apparently convinced them to come back later with a different vehicle.
I was a Maytag repairman. A customer brought in a multicolored felt mat and asked for a new one. I had to explain that was lint from the lint trap.
It's not dryer lint anymore, it will be forever called "dryer kittens" from now on in my house
Tumble dryers rank high for causing fires because people are too stupid to read the instructions that clearly state it's imperative that the lint trap is cleaned after each use and that the dryer vent should be cleaned every 1-3 years depending on use.
When I was a little kid and first learned about dryer lint I remember thinking it would be nice to save it and make clothes out of it because it was very soft.
During covid: Some high stolen items were locked up and for some reason the salesfloor manager gave me; the pharmacy technician lead keys to said merchandise. A customer refused to let me touch the merchandise because of germs even though I was the one who stocked it less than 5 minutes earlier. When I explained that I touched everything in that case already she yelled at me for being gross and walked off without the product. I went back to the pharmacy and continued with my life without the product being stolen.
Quite common. In my supermarket days there was a customer who insisted we put plastic bags over our hands before we checked him out, and I never had the heart to tell him that his tins and veggies had been handled by process workers, stockers, and god knows how many customers before they even got to me.
I used to cook for a restaurant that was known for tall, towering fancy salads. You know how we “sculpted” those salads to be so tall? With our hands. One lady ordered a salad and then absolutely berated the server for having her thumb on the top lip of the plate while she carried it. I wish I could have told her my (clean) hands extensively touched every piece of lettuce she was eating.
Load More Replies...Yep. I had many customers like this during the pandemic. One guy was like please don't touch my wine after he asked me to put it in a bag. Then he pays cash but didn't like me handing him his change then asked for a receipt which I wasn't allowed to touch either.
It's a nightmare at Walmart - good luck finding someone that can open them
Because customers never touch the products on the shelves. Just the dirty, disease-spreading staff.
I'm going to stick up for some people here because during the early days of the Pandemic? It all seems so daft now but yup, I remember being advised to wipe down anything I bought from the supermarket etc because it wasn't entirely clear exactly how Coronavirus/Covid was transmitted. Bear in mind that this was a completely new novel virus and it was a very scary time with the food shortages, hoarding, panic buying and the Lockdowns. There were even sprays and paper towels to wipe down the trolleys and hand baskets at first in our supermarkets.
No idea why you got downvoted, this was true even in unpanicky Norway. Wash down and/or wipe everything before and after you touch it
Load More Replies...I was in a shop that just did (amazing) toasted sandwiches and 2 guys asked for a cheese toastie without the bread. The poor girl behind the counter explained over and over what a toastie was, but these 2 guys insisted. Hope they enjoyed their pile of melted cheese.
silly american here! is a cheese toastie is just what they call a grilled cheese in the uk? or are they different?
I like to make a bacon and cheese sandwich by putting a block of cheese between two slabs of bacon.
Go to a Greek restaurant and order Flaming Saganaki Cheese. It is amazing.
My husband makes this cheese concoction where he puts it on a plate with some seasonal salt and then microwaved it. It’s so good. Maybe that’s what they were wanting!
At a Mexican restaurant, I overheard the people at the next table trying to order a quesadilla without cheese.
Did they sat "Yes, we understand what you're saying, we just want the parchment paper covered with melted cheese, please." Because that was a thing for a while for people on low-carb or Atkins diets.
When I worked at McDonald's, we got asked now and then for a hamburger without the bread. We'd explain that "That is just a hamburger meat with ketchup, mustard, onion and cucumber, and we don't have any knives or forks, so you'll have to eat the hot meat with your hands". Usually they took just an ordinary hamburger, and removed one side of the bread, I guess, but sometimes they insisted on the bread-less burger.
Not retail, but general tech support. Turning the monitor on and off doesn't actually turn the whole pc on and off. The amount of times I've gotten a call about a computer not working and all that was "wrong" was that it wasn't turned on, is staggering. I guess this would make more sense these days, but this was over a decade ago and desktop computers were everywhere.
Back in my Desktop Support days, I had to drive 90 minutes to a client site just to plug a "broken" monitor in. Invoice: $201.70 due to a 2-hour minimum for on-site calls. Yes, when I took the call, I did ask them to check the power cord, but they refused because "That's not MY job, it's what WE pay YOU for." Once I showed them the monitor was working, I let them know they still had me for the full two hours, but they must have been embarrassed, because they signed the invoice and ushered me out the door.
My husband had to do this quite a few times in his copier repair days. He would have to make some lengthy drives just to plug in a copier.
Load More Replies....... computer won't turn on, nothing, blank screen... ... check the power cord is it plugged in tight... I can't tell it's very dark in the office since the power went out during the storm...
Over the years I took many similar calls. Another one is when conversation leads you to suspect a lose cable (data, plug, etc) so you ask the customer to CHECK the cable and instead they just tell you it is whatever way they KNOW it is. Then when you finally get them to actually check (and reconnect) said cable, they mumble something about how it's always that way which is why they were sure it was. In my favorite case of that - the computer was not there. AS400 system - to PC terminal - to invoice printer. Complaint is invoice printer not working. After angrily telling me invoice printer plugged into PC 'X", I FINALLY get him to physically check the cabling - only to find PC 'X" is out for repairs so printer cable is just laying on the counter. LOL (we temp moved the invoice printer to another terminal)
Field service technician here (a few years back)... "Erm, your monitor is actually an AiO pc and it's off because the kettle lead was pulled out of the PSU". To save the customer embarrassment, I would close the call as "Power issue investigated and resolved without using replacement part"...
During the time of Windows 95, I had a user with a virus on her computer. I made the mistake of jokingly telling her "Don't get too close, you might catch it." By the time I got back with the disk (yes the AV was on a separate floppy disk you had to boot off of to remove the viruses) to remove the virus, she had run across the street and bought the economy can of Lysol and when I waked in she was hosing down the monitor, keyboard and mouse with Lysol. I rebooted the computer with the disk, threw the keyboard and mouse in the trash, and went and got a replacement monitor, keyboard and mouse. I then spent about an hour cleaning Lysol off the 21 inch Sony CRT monitor. I will never make a joke like that again.
"Have you tried turning it off and on again?" Or in this case, just on
I used to work with my mum. I once spent half an hour trying to explain that the office server with the files on it and the web sever with the website on it were two completely different computers located in two different cities and that restarting the office server would not fix the website. I still don't understand what part of this was difficult to understand.
Yeah. Help desk days when we had to send a field tech. The verbal comment by the dispatcher was "Suspected PEBCAK." (Problem exists between chair and keyboard.)
Load More Replies...My mom had bought a new lamp and it didn’t work so she called me for help. I came home to her and first replaced the light bulb thinking it might be broken. No light. So I tested the first light bulb on another lamp. Light. Looking behind the curtain (the lamp had been placed in a window) I saw what the “problem” was: the plug was not in the socket. So every time after that for the rest of her life the joke every time something didn’t work for her I asked if she had plugged it in before I went over to help. The distance between us were about 1 hour one way…
That if you tell the self-checkout 'No, I don't want my receipt, it won't print out your receipt.
Apparently not, or the one at my Kroger would have had me arrested already. We DO NOT get along. She rushes me.
Load More Replies...Self-checkout without receipt? How can you prove that you paid for your purchase? You can be accused for shoplifting.
I exclusively use self-checkout whenever possible, and at the places I frequent it doesn't even ask me if I want a receipt, it just emails one to me automatically and I get a push notification on my phone. Never had any problems. One time recently while "checking out" I got distracted and never scanned any of my "purchases" - just took them out of the cart and bagged them - took them out to my car, unloaded, and realized I never scanned or paid for anything, lol! Accidental shoplifting is so easy! Naturally, I took everything out of my car and brought everything back inside to actually "purchase" - it was awkward for everyone. I could have just driven off without anybody noticing! I'm a lot of things, but I'm not a thief!
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I used to work in a high-end liquor store that had a massive wine section and one day a lady came into the store and asked me where our "grape" wine was. I did not know how to respond. So I asked her some questions like was she looking for a specific type or brand, like a Chardonnay or a Cabernet, Pinot Grigio, Mad Dog, ripple? "Ma'am, unless the label says it is made from some other kind of fruit, this is all grape wine." But she just kept repeating that she wanted grape wine and got so mad at me and frustrated that I just did the motioning across entire aisles movement and walked away.
She wandered the aisles and finally found what she was after: Mogen David. Mogen David Concord was what she wanted.
I had some homemade apricot wine once. It was pretty good.
Load More Replies...Oh I have a story, I was doing go backs at a store and I had to put back a bottle of wine. While I was there a customer asked me to recommend them a bottle of wine note I was 16 at the time, I politely said I had no idea what a good wine was and they said "Well what wine do you drink?" I again politely responded with "I'm 16 so I don't drink." They looked at me all slyly and said, "Well what have you tried that you think is good?" I was like "I told you I don't drink?" They kept insisting so I just gave them the bottle I was going to restock and was like "Here try this one." Lady I barely even drink grape Capri sun.
Believe it or not, before getting to the bottom I just knew she wanted MD Concord Grape. That's probably the only kind of wine she had ever drank.
So she wanted wine syrup. Should have sent her to the MD 20/20 aisle.
I wondered whether maybe the bottles had really prominent pictures of grapes on them. But looking up Mogen David Concord they don't.
Best guess is she knew that Concord is a type of grape and she couldn't remember the rest.
Load More Replies...Mogen David Concord Grape - GACK! My parents used to drink that 65 years ago.
Former retail worker. The store I worked at through college would do a “friends and family” event twice a year. If you had a membership or received one of the discount cards, you received 30% off your entire purchase. The receipt showed the breakdown over each item for the discount. There was one woman who would come in EVERYRTIME trying to return one item and would argue with our staff about why she wasn’t getting “what she paid for it.” We’d point to the item and the amount subtracted to it from the discount and she wasn’t having it. Insisted on asking for a manager everytime and causing a huge scene. She could never get it through her head that she didn’t pay full price for the item. It happened so often that staff would sigh when she’d come into the store because we knew she was going to pull the same stunt. It was exhausting.
Presumably she ws wanting to be reimbursed the full price for a discounted item? Some stores, at some times, used to do cash refunds even without the receipt, so this was a quite common scam with discounted items.
Stores finally ended up only refunding the amount equal to the lowest price on the product for the previous year.
Load More Replies...You didn't want her for a customer anyway. Accuse her of trying to steal from you and if she didn't quit you'd call the police.
I worked for the same retail chain. Thankfully I never saw anyone try to use the Friends and family discount like this, though plenty of other people did plenty of other things.
I'd trespass her from the store - some clients are just not worth dealing with.
I used to work at a Goodwill. Guy rolled up with a 5 bag donation of mowed grass clippings and told me very nonchalantly to just "take 'em".
Used to run auctions and fundraisers to do missions in Nicaragua (home building, family support, stuff like that). Can confirm people would actually Tell us they had something of value they were going to donate and then when we arrived expect us to take truck loads of garbage from their house. Actual garbage.
Had a colleague who experienced something similar. He ran an auction firm; when people's relatives died, they could ring him up and sell everything in the dead person's house. Some, however, did a cleaning first, threw away old things that they thought were rubbish, and left relatively new IKEA furniture worth practically nothing. The things they threw away could be worth hundreds, or thousands of dollar. If you ever do sell everything in a house to a firm like that, LEAVE EVERYTHING for them to sort through. (Old food, medication and underwear are OK to throw away, I guess.)
Load More Replies...I have worked at a charity shop and people have donated all kinds of garbage including dirty diapers and used sanitary products.
I also work at a charity shop and another shop the same as ours but in a different area that was rumoured to have gotten a kitten in a box as a donation
Load More Replies...I work in a kind of thrift store also and people sure do love to give us actual trash and expect us to be grateful. I don’t know how anyone can feel good about it but they do.
We ran a clothes donation drive in our office. Some people really donated torn, smelly, dirty , still wet clothes.
This riles me up. I don't donate clothes or items without cleaning them first, and certainly only things in good, safe working order. That people use charity shops as dumpsters is disgusting.
I won't donate incomplete, broken or stained things. Those people work hard and don't need my garbage.
A woman tried to tell me yesterday PO Boxes no longer exist lol. I didn’t even bother. I was just like “oh, very strange” 🤣.
So any bills in my PO BOX are really not there? I wish someone told me this 17 years ago
AND I don't have to pay the $165 box rent for the year???
Load More Replies...Should have taken her inside a post office lobby and show her out office boxes and ask her "What are these? "
Shoulda' done this when a usta-be friend insisted the county didn't have a web payment option this year.
I lived in a very small Midwestern town for many years. Everyone in town had a post office box. There was no house-to-house mail service.
This might only be relevant in the US, but she could have meant the mail-collection boxes that used to all over every town and somewhere at every strip mall. The post office jeep or truck would come by once or more times a day to pick-up anything deposited in them to be mailed. The only place I see them now is in front of the actual post office!
Has Nelly Nitwit ever been inside a Post Office? Any Post Office, anywhere in the country.
The number of customers to whom I've had to explain the difference between left and right is greater than zero. These have all been adults. I wish I were kidding.
That doesn't help if they don't know what right or left actually mean. The L shape tip is the best one.
Load More Replies...Left is where your thumb and index finger can form an "L" if you stretch them out
I used this method for learning the symbols "". If it points to the Left, it's Lesser than.
Load More Replies...We had a poor kid on our pop warner football team whose mom put different color nail polish on the toes of his cleats. So he would know which way to run. I s**t you not. Red left, white right. Great nice kid, dumb as a hammer though.
This is a particular struggle when dealing with doors. Customers will again and again order the wrong thing because they can't get the concept. Door swing is determined from the location of the hinges. If you put your butt to the hinge side, a right-hand door swings to your right, a left-hand door swings to your left.
I have Dyspraxia and Dyscalculia. I was born left handed and was switched to using my right hand when I was a toddler. I *still* have trouble with left and right, and I'm 54.
Just made a comment relating to your post. My Filipina GF went through the same, and at 58 still gets them mixed up. It is like when we are born, we are hard wired in our brain left and right, and no changing that.
Load More Replies...Yes...well....some of us struggle with it. I even joined color guard in high school to try and literally drill it in my head, 'left face' and 'right face'. When my husband and I road trip, if I have enough time to think what direction it is, I can say left or right with confidence. Otherwise, if I have to do it quickly, I tap his arm for 'that way' (left) or tap my window for 'this way' (right). Or 'Take a me.....then take a you.' I have to orient the map by turning it to the way we are traveling.
Easy mistake to make accidentally. Unless someone points it out and you don't have that oops moment and insist that you are correct, this doesn't indicate stupidity.
Retail banking:
Had to explain to a costumer why the balance that was printed on his receipt from Friday afternoon after a deposit wasn’t the same the next morning after he bought a pair of jeans. .
Is "customer" being replaced with "costumer" a common autocorrect thing? how often do people talk about costumers & cosplayers for this to happen?
I had autocorrect turn walking into yodeling once. I realize I typed one character wrong (j instead of k) but holy c**p who is talking about yodeling so much that my auto correct assumed that was the word I was looking for
Load More Replies...It goes back many years (70s) but the wife of a family we were friends with wasn't so good on the math. She overdrew her bank account pretty badly. Her argument was she must still have money because she still has checks in the checkbook. That sounds made up but I swear it happened. I don't know if she was thinking of traveler's checks where you prepay and they have a set face value or what. The couple are still married but at least in their early years she was sometimes a source of frustration for him.
I heard a teller try to explain to a customer that he couldn't write a check from his account to deposit into the same account.
I once audited someone who took a deduction for $100,000 as a casualty loss for a bad loan to a corporation which could never pay him back. That would have been allowable under the tax code - except that he owned 100% of that corporation.
Load More Replies...i was a Teller. I had a customer angrily storm in the Bank and demand to know why her account balance was hundreds of dollars in the negative. After some prodding I found the answer. She saw a commercial that our bank offered overdraft protection. She thought that meant that any check she wrote for more than her account balance the bank would automatically cover, and she never needed to cover that amount.
I worked in retail banking (United States). Customer cashing a check. Me "How would you like that?" Here are some answers: "In cash." "In twenty-five dollar bills". "In thousand dollar bills." Also, many people would give me a list of the type of bills they wanted, and their requested bills would often not match the amount of the check.
Worked in banking so I hear this loud and clear. My ex used the bank's balance. I tried to explain, but an argument would start. The amount paid in overdraft fees was appalling.
I have a ton of retail banking customer stories. Reader: please tell everyone you know to take a class on financial basics.
This! I was a teller for 4 years and have been a call center rep for a financial institution for over a year now...DAILY I have to explain how basic math works to adults, mainly those over 45. "I had $154 yesterday and I took out $60, why is my balance only $94? You guys are stealing money from me!" - an actual thing a customer said to me yesterday.
A coupon for a free gift with purchase, mailed out in April, said “now - May 15th”. Customer came in June looking for his free gift and was pissed we didn’t have it anymore. He kept saying “but it says now!”.
As someone who does marketing graphic design, I’m very sure it specified the dates in the fine print lol
Load More Replies...Got a late fee forgiven due to a loophole. Land tax bill said "After April 1st, late fee may be assessed". They tried to charge a late fee as I paid on April 10th. "no...it says MAY BE" Tax bills were changed the next year to WILL be.
Have to side with the customer on this one. When getting coupons printed, you really need to go over the wording. Now is now and always will be.
Tbf: now-may 15th is very vague. Most coupons specify cleary D/M/Y-D/M/Y for a reason
I had to explain 3 for 2. If you bought 2, you could get a third one free. They couldn't understand it. It was really bizarre.
Try explaining that on a BOGO offer that no, you couldn't JUST get the "GO" for free without buying the ONE.
There was a "buy one get one free" offer near me recently for 100l bags of bark mulch. I was going to get 20 bags, but thought that it would be too much to fit in the car, so I only got 15. Felt pretty stupid when my wife pointed out that I lost out on a free bag. Felt better when I realized that they actually just did a 50% discount on the total price😅
I had a customer awhile back when I worked as a cashier in a market refused their free item “ma’am you bought 2 you can get another one for free”, no thanks she says
Perhaps it was a storage issue, or something that would take a long time to use?
Load More Replies...Crazier is telling the customer that something they've bought 2 of is '3 for 2' and being told 'but I don't want 3'. Specially if it's something non perishable.
A reversal! Staff rudeness! Where I live (Birmingham Alabama) most, if not all BOGO is 50% off. ( It can be written differently to force purchase of two, cannot remember how.) I remember making a purchase in Florida and asking if I could get just one at half off. (Simple polite question. Even had the second jar with me just in case.) Checkout was very angry that I asked the question and insisted that it was that way everywhere, and I was wrong or lying. (Even the same chain grocery I use here.
They're making it worse... We have sales for example where a $4.99 item will be $1.99 each ONLY IF you buy it in a certain quantity (say, four). It's not a limit. If you buy six, the first four are $1.99 each, and the last two will be regular price $4.99. If you buy eight, they're all $1.99 each...
I once bought 2 shirts on a BOGO--one didn't fit so I took it back for a refund, expecting to get 1/2 what the value of the shirt was, to make up for the 'free.' Cashier scanned the tag & gave me the full price, and I even questioned her on it (silly me?) but she was convinced that since the tag had the price on it & I 'got the other one free' that I should get the full refund...how do you argue with that?
Back in the day a burger chain went under for selling 1/3 pound burgers because people actually thought they were smaller than a 1/4 pound.
The amount of times I had to explain that any Euros can be spent the same in any country that accepts Euros and there aren't separate or specific notes for France, Germany, Greece, Spain, Austria etc etc it's scary.
I do like that the Euro coin has "country specific" pictures on the backside. Last time I got one from Greece 🥰 it's oc a small thing but sometimes you need to get your joy where you can 😅
Just checked the 1€ coin in my pocket, it's Mozart so Austria
Load More Replies...I did something when similar when I went to Scotland, long before the Euro. I told the bank I needed Scottish Pounds.
Scotland had its own currency, it is still pounds sterling but it is issued by Scottish banks and looks different to the rest of the UK.
Load More Replies...Turkey is not only a non-EU country, it's not even a European country. 97% of Turkey are on the Asian continent.
Load More Replies...Austrian here. Some German tourist paid their coffe,and wanted as their change a real Euro back. A Euro with German country specific backside. Not an Austrian Euro, cause this is not a real Euro. For their excuse, it was short after Euros came out as a legal currency in Europe.
...but hopefully only to people from countries where Euro isn't the currency?
I took a phone call and answered all the questions that she scrolled by on our google profile. She said, “I will call back later and see if you’re busy. What’s your phone number”. I replied, “the exact same number you dialed that lead to the conversation we are having now”.
In the old days (in the UK at least) people might have been connected by directory enquiries - so it was possible to not know the number of the person you're speaking to on the phone. Shout out to those who remember the annoying 118 118 adverts.
Same in the USA. I worked IT support. A main number got to our support line but if we were working the call bank, whichever of us would take the call. A different number rang the phone directly at my desk. I gave that number to a very few really good customers who didn't tend to abuse it but they preferred the call go through the front desk. For one thing - in our system the front desk would log the calls that were not answered immediately (like if we were all busy) and place it in the appropriate callback queue.
Load More Replies...I’d prefer to have the direct number without having to go through all the prompts “Press 3 if you have completely lost the will to live”
If this is a medical emergency, please press 76523106611570634060187
Load More Replies...Maybe she was hoping for a direct line, in order to speak with the same member of staff, rather than call a general number and end up with someone else.
I get the same thing all the time. They ask for the number to call when the office opens, Then argue with me that the number she calls gets us. No, it's the same number when the office opens due to the fact the lines are call forward to us when they are closed. It's a simple concept that some people do not comprehend
Back when checks were popular, an older lady mistakenly wrote her check to Walmart when she was actually shopping in Kmart.
Instead of making the correction, she wanted to argue that she was shopping in a Walmart and that Kmart had gone out of business many years ago.
Unrelated but I've never seen a brown Walmart sign before. Blue background is all I've seen.
The one in my home town used to be blue, then many years ago they updated it to brown, and I'm just as confused now as I was when they did it
Load More Replies...Those ham sandwiches from the deli. And ICEEs.
Load More Replies...Shelve of milk bone bare, offering a clear view of a completely empty cooler. "Are you out of milk?" I have no idea how I kept my job that day with all the smart a*s responses I gave. Also, a woman cursed me out on the phone because we didn't have a product. I explain that we have not carried that product in over a year. She exclames she has one in her fridge she bought last week and asked if I was calling he a liar. "No mama, but I am the dairy lead and that product when we got it came in with a three week shelf life and we haven't received any for over a year so if you bought it last week I would recommend you bring it back for a refund cause it is far out of date.".
Saw "milk" and "bone" next to each other and at the beginning, I thought this was gonna be about dog treats lol
Literally same. I would've worded it, 'we were completely out of milk'. lol
Load More Replies...Needs more context. At many grocery stores the front facing shelves hide a larger walk in cooler behind them. So "out of milk" or whatever on the shelve doesn't mean out of milk. Often there is another pallet of whatever thing back in the walkin and an employee has not had time to restock the shelves. Particularly true if something is on a good sale.
It goes on! "...offering a clear view of a completely empty cooler." See what they did there?
Load More Replies...Had a conversation similar yesterday with a customer. Tried to explain the particular bottle of wine they wanted was sold at a competition store it is their brand and we don't stock it. "But I got it here last week" "no mam you did not as it is our competitors brand"
OMG! I've worked at both Home Depot and Lowe's and the number of times someone has asked for a competitor's item and I've told them the other store carries it. "Are you sure?"
Load More Replies...I was working at McDonald's. A woman ordered croutons for her salad. I had been working there for more than a year at that point, and we never had croutons. I was very confused and told her we didn't have them. She asked if I were sure, I told her I was. She asked for a manager. Manager told her McDonald's stopped offering croutons two years ago.
To be fair, sometimes it is not in the cooler / on the shelf, and just needs restock.
If you put standard definition signal on an HD television it looks like s**t. Garbage in Garbage out!
This isn't entirely true. Better quality TVs have better upscaling algorithms. So it really depends on how the signal is being processed before display. It's never going to look as good as something mastered in true 4k. But you can get a pretty decent HD version of SD content with a good scaler.
Yes. Netflix recently added ads to my basic account. On of the tradeoffs is "but now you get HD quality (1080 I forget) instead of 720P. I actually didn't know I was watching at 720. I assume because my TV does a good job at upscaling.
Load More Replies...Even stations transmit HD over the air now. People just don’t understand when their cable goes out just connect an antenna.
Often read comments from people saying "this must be fake, no one is that dumb", I can guarantee after working in the food industry for 15 years people are most definitely that dumb. Wealthy people seem to be the worst.
I was at a cafe the other day and a lady asked the owner "What's in the egg and bacon roll?" and he said "two rashers of bacon and a fried or poached egg" and she said, as though he'd offended her, "I don't LIKE eggs!". So yeah. People are dumb.
Load More Replies...Where I work drivers have to prepay for fuel. The number of people who don't know whether their car is petrol or diesel blows my mind. One lady asked me to just hit either one as "It doesn't matter." I had to explain to her why it really really does matter. Thankfully she wasn't being rude, she seemed nice but just a little confused. If she was being nasty I may have just let her roll the dice with her engine.
Gary Delaney: I mistakenly filled the Escort with diesel. She died.
Load More Replies...I needed some partical board cut in 10cm strips at the local DIY. The smallest board was 60cm wide and I needed 3 strips. He refused to cut it because they are not allowed to cut less the 23cm. What if, I asked to cut the board to 50cm, would you cut it? Yes he affirmed. So they would be a 10 cm strip left over. I could see the smoke coming out of the top of his head.
Reminds me of Jack Nicholson trying to order a plain omelette in Easy Rider..LOL https://youtu.be/hdIXrF34Bz0?si=hUsE03gQEpZ3zSDJ
Load More Replies...Before I started working, I greatly overestimated the intelligence of the general population.
The amount of times people seem to think I, a (former) cashier set the store's prices is WILD
A student from the TAFE over the road came into the library to photocopy some overhead projector sheets - these are transparent. It took longer than you'd expect to have her understand that if you photocopy a transparent sheet onto white paper, it won't be transparent. In the end I had to photocopy "air" to prove that transparent isn't an ink colour.
You can photocopy OHP film onto transparency film too though. Just need to buy the film and load it into the copier instead of paper (assuming your copier supports it of course).
Load More Replies...had a man at a buffet climb over the wet floor sign and fall, then when the paramedics came he was angry because he had slipped on a wet floor and wanted to sue. When I explained to the police what I saw, they asked me twice because they thought they misheard me.
When I worked at a big box electronics store in college, a man came up to me at the customer service desk to complain about the interest rate on his store credit card, thrusting his card statement in my face! It was like 190%! I don't know if that's even legal now (it was early 2000s), but it took forever for me to explain that the bank issuing the card (was the biggest in the world, if not still, but definitely still a major bank) set the rates - not the store, and certainly not my $9/hr student-a*s!
Watch the movie "Idiocracy." It's no longer the future, it's happening now.
I worked at a gas station in college and we have a rewards card people can scan to get 3 cents off per gallon of gas. I'm supposed to ask each customer if they have their rewards card, but we're a large station so we get busy and sometimes I forgot. I didn't ask this one lady and she came back in SCREAMING after pumping her gas that we didn't scan her card. She demanded a refund. Eventually my manager just gave in and we gave her like 42 cents out of the register. Her face when she got back a few coins was absolutely priceless and she skulked out of the store while a big line watched her sorry a*s leave.
Often read comments from people saying "this must be fake, no one is that dumb", I can guarantee after working in the food industry for 15 years people are most definitely that dumb. Wealthy people seem to be the worst.
I was at a cafe the other day and a lady asked the owner "What's in the egg and bacon roll?" and he said "two rashers of bacon and a fried or poached egg" and she said, as though he'd offended her, "I don't LIKE eggs!". So yeah. People are dumb.
Load More Replies...Where I work drivers have to prepay for fuel. The number of people who don't know whether their car is petrol or diesel blows my mind. One lady asked me to just hit either one as "It doesn't matter." I had to explain to her why it really really does matter. Thankfully she wasn't being rude, she seemed nice but just a little confused. If she was being nasty I may have just let her roll the dice with her engine.
Gary Delaney: I mistakenly filled the Escort with diesel. She died.
Load More Replies...I needed some partical board cut in 10cm strips at the local DIY. The smallest board was 60cm wide and I needed 3 strips. He refused to cut it because they are not allowed to cut less the 23cm. What if, I asked to cut the board to 50cm, would you cut it? Yes he affirmed. So they would be a 10 cm strip left over. I could see the smoke coming out of the top of his head.
Reminds me of Jack Nicholson trying to order a plain omelette in Easy Rider..LOL https://youtu.be/hdIXrF34Bz0?si=hUsE03gQEpZ3zSDJ
Load More Replies...Before I started working, I greatly overestimated the intelligence of the general population.
The amount of times people seem to think I, a (former) cashier set the store's prices is WILD
A student from the TAFE over the road came into the library to photocopy some overhead projector sheets - these are transparent. It took longer than you'd expect to have her understand that if you photocopy a transparent sheet onto white paper, it won't be transparent. In the end I had to photocopy "air" to prove that transparent isn't an ink colour.
You can photocopy OHP film onto transparency film too though. Just need to buy the film and load it into the copier instead of paper (assuming your copier supports it of course).
Load More Replies...had a man at a buffet climb over the wet floor sign and fall, then when the paramedics came he was angry because he had slipped on a wet floor and wanted to sue. When I explained to the police what I saw, they asked me twice because they thought they misheard me.
When I worked at a big box electronics store in college, a man came up to me at the customer service desk to complain about the interest rate on his store credit card, thrusting his card statement in my face! It was like 190%! I don't know if that's even legal now (it was early 2000s), but it took forever for me to explain that the bank issuing the card (was the biggest in the world, if not still, but definitely still a major bank) set the rates - not the store, and certainly not my $9/hr student-a*s!
Watch the movie "Idiocracy." It's no longer the future, it's happening now.
I worked at a gas station in college and we have a rewards card people can scan to get 3 cents off per gallon of gas. I'm supposed to ask each customer if they have their rewards card, but we're a large station so we get busy and sometimes I forgot. I didn't ask this one lady and she came back in SCREAMING after pumping her gas that we didn't scan her card. She demanded a refund. Eventually my manager just gave in and we gave her like 42 cents out of the register. Her face when she got back a few coins was absolutely priceless and she skulked out of the store while a big line watched her sorry a*s leave.
