“How To Get Fired 101”: Customer Doesn’t Come To Pick Up An Order, The Delivery Driver Keeps The Food
From time to time it’s nice not to cook and worry about the dishes, but to eat out or choose the even lazier option of ordering food to your home. Now almost every restaurant provides the service of delivering food and there is a big variety to choose from on different food delivery apps.
Most people are on the ordering side of the app, but it is interesting to see how it works when you are the one delivering. The most intriguing part, of course, is what happens when a customer doesn’t pick up their order. This TikToker shares that there was a time when she got lucky and was actually allowed to just eat it herself.
More info: TikTok
Woman joked around about eating a customer’s order but didn’t expect people to be so sensitive about it
Image credits: @chiinax._
TikTok user Montero shares a little bit of everything on her account, like the joys of owning a dog, working out, or hopping on TikTok trends. Usually her videos reach several hundred or a few thousand views, but one in particular was seen by over 124k people.
It is an 11-second video showing Montero eating a slice of pizza with a text overlay saying that she was eating a customer’s food after her time for waiting for them ran out as they didn’t come to pick it up. Apparently the customer chose for the food to be handed to them, but didn’t come downstairs to collect it.
In another video, the woman explained that the clip that she showed was just a skit and at that moment when she was filming, she was eating food she bought for herself. However, the story was based on real events.
Montero never specifies what company she works for, but it appears that this company gives the customer three options of delivery and one of them is to be handed the food outside. One time a guy chose this delivery method, but the woman couldn’t get the food delivered.
She later explained that the customer chose the “Hand it to me” delivery but never showed up despite several requests to come outside
Image credits: @chiinax._
She knew that the guy knew she was at his house because she texted him. Also, there was a gate with a code, so he was supposed to either tell her that or come to the gate himself. The customer had 8 minutes to come and collect their order, so Montero contacted him several times and asked him to come outside as that was how he wanted it delivered when he placed the order.
Montero said that she didn’t have a problem with bringing the food upstairs, but the customer never asked and she actually described him as rude and demanding. The woman was just following instructions so she knew she wasn’t doing anything wrong especially after she explained to the customer that he chose this himself and that there was a timer of 8 minutes.
She also mentioned that she wouldn’t have minded going upstairs but that wasn’t what the customer asked
Image credits: @chiinax._
After the 8 minutes ran out and the delivery wasn’t confirmed, the food delivery app specified what needed to be done further. In this particular case, Montero needed to take back the food to the restaurant where she picked it up.
There was probably no use in that food for that restaurant and they would have thrown it away anyway, so they just allowed the courier to keep it, which is nice, because who wouldn’t like to have some free food, especially after dealing with a rude customer?
In the end, policy was for her to bring back the food to the restaurant, but they allowed her to just eat it as they would have thrown it away
Image credits: @chiinax._
After the first video caught people’s attention, they were quite offended as they saw Montero as unprofessional and not doing her job properly. People who have difficulty moving, like pregnant women or disabled people, were confused why she couldn’t have just brought the food upstairs, but as mentioned, the woman explained that the customer chose this delivery method himself.
Among those commenters there were people who were also food delivery drivers and they shared that they would have just left the food at the customer’s door if they were in Montero’s shoes, failing to realize that different companies have different policies.
In a different video she touched upon angry people who used her as an example of why they don’t tip delivery drivers
Image credits: @chiinax._
Because there was such a negative reaction, with people saying that they won’t tip delivery drivers as they all have such attitudes, Montero took the chance to touch on this subject.
She explained that delivery drivers know if they’re going to get tipped even before accepting an order, so the customer might wait for longer as nobody will want to take that order but when someone will, it will probably be a new employee.
She encourages people to be more compassionate and realize that most of a food deliverer’s money goes to gas and to have in mind that they have to work in every weather condition when it’s not that pleasant to be outside.
She appealed to people’s conscience, pointing out that they don’t earn that much and that they might have to work in harsh weather conditions
Image credits: @chiinax._
Even though a lot of people couldn’t excuse Montero’s behavior at first, as she explained a little bit more about what actually happened, they started to be more understanding and realized that she was just following the rules.
When Bored Panda reached out to Montero, she told us that she actually doesn’t mind different opinions because everyone thinks in a different way, but what was important to her was for people to know the whole truth and not assume things.
Do you think Montero should have just left the food at the customer’s doorstep even though while ordering he chose to have it handed to him downstairs? Do you think that food delivery drivers deserve to be tipped? Let us know your take on the story in the comments!
People have mixed opinions as on one side they believed she should have just left the food at the door and others claimed she was just following company rules
I will NEVER understand the concept of PRE-tipping. A tip is a reward for good service - how can you know if the "service" will be "good" BEFORE IT EVER HAPPENS??? Tips come AFTER the service, NOT before. Otherwise it's called "a wage".
It should be called a delivery fee not a tip. These are 1099 workers so it makes sense that they won't deliver with a low "tip" but it really is not a "tip"
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For the drivers whinging on about their tips... stop blaming the customers for your employers poor policies. I'm glad I don't need to use this sort of service. I tip and usually tip well. AFTER I got my service, not as a bribe to get service at all.
Drivers are independent contractors. They don't work for the company, they work for YOU. You pay the company a finders fee to connect you with a driver. The "tip" you pay is the delivery fee to the driver. When you go on vacation, you don't pay the travel agency fees and stiff the hotel. You pay for both services. This is the same system. Tell yourself whatever helps you sleep at night, but anyone not paying the driver for bringing their food is an entitled piece of poo
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All these theoretical "What if they can't walk?' as if they wouldn't state that when communicating with the driver. She's not wrong. 8 minutes is generous and literally it's the policy of these apps because, no, you're not gonna waste people's time. The app needs drivers to be free to deliver more stuff, so you're wasting everyone's time and money.
I understand what you are saying but instead of driving off with the food she should just leave it in front of the door and send a message explaining the situation. That's way more considerate than "oh well, too bad, its mine now".
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I will NEVER understand the concept of PRE-tipping. A tip is a reward for good service - how can you know if the "service" will be "good" BEFORE IT EVER HAPPENS??? Tips come AFTER the service, NOT before. Otherwise it's called "a wage".
It should be called a delivery fee not a tip. These are 1099 workers so it makes sense that they won't deliver with a low "tip" but it really is not a "tip"
Load More Replies... For the drivers whinging on about their tips... stop blaming the customers for your employers poor policies. I'm glad I don't need to use this sort of service. I tip and usually tip well. AFTER I got my service, not as a bribe to get service at all.
Drivers are independent contractors. They don't work for the company, they work for YOU. You pay the company a finders fee to connect you with a driver. The "tip" you pay is the delivery fee to the driver. When you go on vacation, you don't pay the travel agency fees and stiff the hotel. You pay for both services. This is the same system. Tell yourself whatever helps you sleep at night, but anyone not paying the driver for bringing their food is an entitled piece of poo
Load More Replies... All these theoretical "What if they can't walk?' as if they wouldn't state that when communicating with the driver. She's not wrong. 8 minutes is generous and literally it's the policy of these apps because, no, you're not gonna waste people's time. The app needs drivers to be free to deliver more stuff, so you're wasting everyone's time and money.
I understand what you are saying but instead of driving off with the food she should just leave it in front of the door and send a message explaining the situation. That's way more considerate than "oh well, too bad, its mine now".
Load More Replies...
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