“How To Get Fired 101”: Customer Doesn’t Come To Pick Up An Order, The Delivery Driver Keeps The Food
From time to time it’s nice not to cook and worry about the dishes, but to eat out or choose the even lazier option of ordering food to your home. Now almost every restaurant provides the service of delivering food and there is a big variety to choose from on different food delivery apps.
Most people are on the ordering side of the app, but it is interesting to see how it works when you are the one delivering. The most intriguing part, of course, is what happens when a customer doesn’t pick up their order. This TikToker shares that there was a time when she got lucky and was actually allowed to just eat it herself.
More info: TikTok
Woman joked around about eating a customer’s order but didn’t expect people to be so sensitive about it
Image credits: @chiinax._
TikTok user Montero shares a little bit of everything on her account, like the joys of owning a dog, working out, or hopping on TikTok trends. Usually her videos reach several hundred or a few thousand views, but one in particular was seen by over 124k people.
It is an 11-second video showing Montero eating a slice of pizza with a text overlay saying that she was eating a customer’s food after her time for waiting for them ran out as they didn’t come to pick it up. Apparently the customer chose for the food to be handed to them, but didn’t come downstairs to collect it.
In another video, the woman explained that the clip that she showed was just a skit and at that moment when she was filming, she was eating food she bought for herself. However, the story was based on real events.
Montero never specifies what company she works for, but it appears that this company gives the customer three options of delivery and one of them is to be handed the food outside. One time a guy chose this delivery method, but the woman couldn’t get the food delivered.
She later explained that the customer chose the “Hand it to me” delivery but never showed up despite several requests to come outside
Image credits: @chiinax._
She knew that the guy knew she was at his house because she texted him. Also, there was a gate with a code, so he was supposed to either tell her that or come to the gate himself. The customer had 8 minutes to come and collect their order, so Montero contacted him several times and asked him to come outside as that was how he wanted it delivered when he placed the order.
Montero said that she didn’t have a problem with bringing the food upstairs, but the customer never asked and she actually described him as rude and demanding. The woman was just following instructions so she knew she wasn’t doing anything wrong especially after she explained to the customer that he chose this himself and that there was a timer of 8 minutes.
She also mentioned that she wouldn’t have minded going upstairs but that wasn’t what the customer asked
Image credits: @chiinax._
After the 8 minutes ran out and the delivery wasn’t confirmed, the food delivery app specified what needed to be done further. In this particular case, Montero needed to take back the food to the restaurant where she picked it up.
There was probably no use in that food for that restaurant and they would have thrown it away anyway, so they just allowed the courier to keep it, which is nice, because who wouldn’t like to have some free food, especially after dealing with a rude customer?
In the end, policy was for her to bring back the food to the restaurant, but they allowed her to just eat it as they would have thrown it away
Image credits: @chiinax._
After the first video caught people’s attention, they were quite offended as they saw Montero as unprofessional and not doing her job properly. People who have difficulty moving, like pregnant women or disabled people, were confused why she couldn’t have just brought the food upstairs, but as mentioned, the woman explained that the customer chose this delivery method himself.
Among those commenters there were people who were also food delivery drivers and they shared that they would have just left the food at the customer’s door if they were in Montero’s shoes, failing to realize that different companies have different policies.
In a different video she touched upon angry people who used her as an example of why they don’t tip delivery drivers
Image credits: @chiinax._
Because there was such a negative reaction, with people saying that they won’t tip delivery drivers as they all have such attitudes, Montero took the chance to touch on this subject.
She explained that delivery drivers know if they’re going to get tipped even before accepting an order, so the customer might wait for longer as nobody will want to take that order but when someone will, it will probably be a new employee.
She encourages people to be more compassionate and realize that most of a food deliverer’s money goes to gas and to have in mind that they have to work in every weather condition when it’s not that pleasant to be outside.
She appealed to people’s conscience, pointing out that they don’t earn that much and that they might have to work in harsh weather conditions
Image credits: @chiinax._
Even though a lot of people couldn’t excuse Montero’s behavior at first, as she explained a little bit more about what actually happened, they started to be more understanding and realized that she was just following the rules.
When Bored Panda reached out to Montero, she told us that she actually doesn’t mind different opinions because everyone thinks in a different way, but what was important to her was for people to know the whole truth and not assume things.
Do you think Montero should have just left the food at the customer’s doorstep even though while ordering he chose to have it handed to him downstairs? Do you think that food delivery drivers deserve to be tipped? Let us know your take on the story in the comments!
People have mixed opinions as on one side they believed she should have just left the food at the door and others claimed she was just following company rules
I will NEVER understand the concept of PRE-tipping. A tip is a reward for good service - how can you know if the "service" will be "good" BEFORE IT EVER HAPPENS??? Tips come AFTER the service, NOT before. Otherwise it's called "a wage".
It should be called a delivery fee not a tip. These are 1099 workers so it makes sense that they won't deliver with a low "tip" but it really is not a "tip"
Delivery fees has been around since at least the 80s with Pizza Places like Lil'Cesears or Domino's. Far as I know,when I was growing up. We never paid pizza delivery drivers a tip... that's what pizza delivery charges was about. If pizza delivery drivers has a delivery charge fee instead of demanding for a tip for their service. Other food delivery companies could too instead of relying on tips and a shitty hrly pay barley over minimum wage.... Better yet customer needs to get off their a*s and drive to the restaurant and pick up your ToGo order the 90s way, then you won't have to tip anyone but your own self. Why can't millennials and GenZ just be normal and quit living on their phones 24-7 and get things yourself instead of being lazy and relying your whole life on technology to do things for you instead.
Delivery fees started back in 2003. Around the same time that many states passed laws that require employers to be financially responsible for injuries sustained while on the clock.
Delivery fees do not go to the driver, you stiffed all of those pizza drivers.
Studies have shown that people don't tend to tip differently for good or bad service. It's kind of a myth. Bad tippers will practically always tip badly and good tippers will practically always tip well. So it actually has never really functioned as a "reward" for good service since in practice practically everyone knows what percentage they are going to tip anyway before they even get service. Edit: what we really shpuld do is abolish tipping as a practice and just move to a living wage for all workers.
Actually I have. I've given a bit more because some drivers were pretty chill. I mean like hang out with them kind of chill.
Exactly! I don’t pre tip the waitstaff at a restaurant. If my food smells like marijuana & dog hair is on my food bag because the driver didn’t clean out their car why should I reward unprofessional habits?
That works when there's social accountability like in a restaurant where you are face to face, and when the company is required to pay up to minimum wage if you don't get tipped, *and* when the service worker isn't literally paying money to be there. But as a driver, understand that DoorDash pays about 2.25 per delivery. If I'm driving 3 miles to the restaurant, waiting 10 minutes, (often in a drive thru so car is idling, then driving 5 miles to the customer during rush hour traffic (dinner time), that's already considerable gas money and at least 30 minutes of my time. If the person doesn't tip I'm literally losing money bringing them their food when gas is between 4 and 6 dollars a gallon and I get 25 mpg not counting all that idling time. So if I'm not sure I'm getting tipped, there's no way I could afford to do the job. Now add in customer who doesn't come to their door and makes wait another 10 minutes, because usually I won't hit the timer until I realize they're not coming?
Which is probably why you don't get very good or prompt service from your delivery drivers. As a delivery driver I'm constantly on the road with two or more deliveries and the way I prioritize them is by how well they pre tipped. We're understaffed, overworked and not going to deal with the I tip for good service lie that all the non-tippers give us.
Your good service is all us delivery drivers have to do is go to the restaurants, wait, pick up your bagged order and delivery it. That is all. We do NOT make your order nor do we bag it up nor do we open the bag and check it because we are not serve safe certified. When your food is wrong or missing items that is solely
Agreed. I also don't think the drivers should know beforehand. It doesn't seem like very good customer service.
This would be fine if drivers were gaurunteed min wage. But we get about 2.25 per delivery from DoorDash, and the average delivery is 30 or so minutes. But I've had deliveries take way longer than that. So in your model, drivers would be expected to essentially deliver for free, or even pay to deliver the food, then just what? Hope someone feels generous enough to offer to pay them after the fact? I love my job, I truly enjoy it, but not enough to pay for the right to do it or to do it for free.
That depends on the orders you’re getting. The lowest ones I’ve had were around what you’re saying, but I’ve had way larger ones than that for sure. I stopped accepting the lower orders. It’s not worth my time and gas money. I once delivered to the same guy twice, two low McDonald’s orders. And neither time did he tip me. No thanks. I haven’t done DD in a while though. I was only doing it as a side gig, so it wasn’t really hurting me to just do a little extra here and there. Sometimes I’d do really well though. I also don’t like that people can change tips in a lot of these apps after the fact. My BF had seen people remove tips, as has my sister. People use it to get people to takes rides/orders, and then take the tips away. It’s BS. If I ever change a tip, it’s to add to it.
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Food Delivery is a luxury service. Don't order if you can't pay.
@Gara Johnson Not sure why someone downvoted u on that because for ex: those who literally can't afford doordash shouldn't order it to begin with. It drives me nuts when I hear abt some DD customers attempting to scam drivers out their $ and/or SOLE Income for some just for "free food" despite the driver knowing fully well that not only did they stop it off, they also saw their customer Take it Smith them inside. Not all but some DD drivers have confronted their customer abt what they were trying to do to that driver &the driver wasn't having it at all. They knew a scam when they saw it.
Who are you to tell someone if they cant tip, they shouldnt be ordering DD? How about if you cant afford to pay your bills off 2.25 and hour, dont work for DD? Customers are already paying delivery fees, service fees, food cost fees, profit to the restaurant, profit to the platform AND you want us to supplement your wages too?? Newsflash: you work for DD, not US! Instead of taking that out on the customers--who are the only reason you have a job in the first place--give all that smoke to the company thats underpaying you while making billions every quarter. Yall have some nerves, like customers dont work hard for their money. Some do WAY harder and more dangerous jobs than DD. You drive around in your car all day but expect the same wages as someone doing construction or firefighting?? Yeah okay. You knew how much gas was and how much DD paid when you signed up. Work at McD like everyone else then, at least they pay minimum wage 🤷🏿♀️The entitlement some of yall have to OTHER ppls $!
We actually don't know how much we're getting paid when we signed up. They advertise it as hourly based on assumed tips. Then it just becomes a business standpoint if decisions to take orders or not. But you're right we have job choices even though I do it for mental health reasons. I doubt they'd start paying more if drivers quit so maybe we'd be back to just ordering pizza one of the only places with traditional delivery. But part of the reason for complaining is our $ too like doing simple math you can see you literally are almost paying more in gas on a delivery or getting a buck or 2 profit for 30 minutes to an hour. I just thibk a lot of viral drivers have explained it wrong and cry. You are right companies should pay more I hear DD CEO makes millions
Your "tip" is the main wage to them. This is why Uber allows you to change it for an hour after delivery. So you can add more if you feel it necessary to tip extra. The initial "tip" is what you're offering the driver to come bring you the food. The service fee you pay DD or Uber is a service fee to connect you with a driver in that area.
On uber you can change your tip but rest assured if you didn't put any tip on the delivery before you sent the request I will not be taking it as I assume that you will not be giving one.
On the restaurants so stop acting like it is our fault. Plus all the restaurants just sit your food on a shelf waiting for it to be picked up. Guess what? If it gets cold while you are waiting for a sucker to accept that offer and pick up your food again that is on the restaurants and yourself
If you pre-tip and then the service is bad, you would have standing to sue. The filing fee for even small claims court would be more than your losses unless it was a large order, but some people are petty enough to do it anyway.
Exactly. A tip is incumbent on the service.
Exactly!!!
Tip is an acronym and means To Insure Prompt Service. It was put in the waiters hand prior to service to insure service would be good. Know your history.
'Ensure' means to make sure something gets done. Insure means to guard against loss, like car insurance. So that would make your acronym TEP, not tip.
Uh, that's not the true history. "The practice of tipping began in Tudor England.[14] In medieval times, tipping was a master-serf custom wherein a servant would receive extra money for having performed superbly well."
For the drivers whinging on about their tips... stop blaming the customers for your employers poor policies. I'm glad I don't need to use this sort of service. I tip and usually tip well. AFTER I got my service, not as a bribe to get service at all.
Drivers are independent contractors. They don't work for the company, they work for YOU. You pay the company a finders fee to connect you with a driver. The "tip" you pay is the delivery fee to the driver. When you go on vacation, you don't pay the travel agency fees and stiff the hotel. You pay for both services. This is the same system. Tell yourself whatever helps you sleep at night, but anyone not paying the driver for bringing their food is an entitled piece of poo
I pick my own food up if I order out. Not paying some a*****e an extra 30% just to bring it. I delivered pizza as a kid, and if I'd shown the level of entitlement that these c***s regularly project, I'd lose my job. Whoever thinks you are going to pay a mortgage and survive on a delivery job, missed the lecture that your parents probably should have given you. I have zero sympathy and don't give a s**t. Pick a career that's necessary. Like carpentry, or something else that you deem 'too hard'.
Exactly, in California, these delivery companies were so damn adamant that paying their drivers minimum wage was gonna end the world or something. I think they collectively spent a billion dollars on campaigns too and they got exactly what they wanted. And now drivers are mad when people don't tip cause the food with delivery fees already costs an arm, a leg, and their first born child. On one hand I get it, it sucks, but on the other hand, they had the chance to vote and then didn't. Get mad at the companies you're driving for, not the customers who are also being f****d in the a*s by them.
Because they didn't vote? How the hell can you hold that against the driver? How do you know they didn't vote?
You have to wonder why this idea wasn't thought up ages ago.......oh wait.......it's not feasible - for anyone. The fact that some dumbass programmer decided that he was going to 'disrupt' the taxi service is one of the largest jokes as we see, and now we are being treated to the encore. People want accountability, and that is what the tech generation has no idea about. It is and will be the undoing of all of the 'app' generation.
There isn't an after option with most delivery apps. You attach the tip when you run your card to pay for the food. So if you needed something delivered, and you are aware someone is taking 30 minutes or so and gas money plus wear and tear on a vehicle to deliver it to you, and you know they only get about two bucks from the delivery company, you're saying you wouldn't gaurunteed them you'll pay for the service ahead of time? The most common complaint about deliver drivers is that it took too long to get there. But that's usually because we had to wait at the restaurant. People aren't going to tip after if they're hangry about waiting, or else they complain their order isn't right, which is not the delivery drivers job, and they actually aren't allowed to open the bag an inspect the order. People often will be mad after receiving their order for things that aren't the drivers fault because they don't understand how the system works.
To be fair, whenever I need to leave a complaint that there was something wrong with the food I always praise the driver for thier work, then explain what the restaurant did wrong. All of those reviews have been recieved and responded to by the restaurant itself. And when I have been given a refund it is for everything except the tip (grubhub), which the driver definitely deserved. The last time it was the restaurant switching bags stapling my delivery slip onto a different person's bag after stapling it shut. It unfortunately was inedible for me as it contained allergens I had written in the notes of my order. Definitely not the driver's fault and no way would I or (hopefully) the company blame them.
To be fair people don't "know" they're getting paid $2 until we read articles like this or know a person doing the job. Just like with restaurants we assumed(incorrectly) that people were getting paid by their employer and that tips are just a nice gesture. To be honest that is what it should be.
We can see when you leave the restaurant. We can see your side trips with our food.
Uber and DD doubles and triples up deliveries. Yours is not the only order in their car. But that doesn't matter, you just want free services and will find any excuse to get it free
How entitled do you have to be to think you shouldn't have to bribe someone into serving you by paying them something? You expect the world to serve you for free? Foh
The latest generation seems to have this idea that wages paid for delivering food should be on par with rocket science. I laugh every time reality kicks them in the feels.
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You don't participate in the process? Then your opinion is of no use to those who do.
Valisbournes response was on topic and reasonable. What compelled you to reply to this comment? Were you just having a bad day and decided to take it out on a stranger on the internet. No one needs a self appointed comment cop like you telling them their opinion doesn't count because they don't use the service or participate in the process.
All these theoretical "What if they can't walk?' as if they wouldn't state that when communicating with the driver. She's not wrong. 8 minutes is generous and literally it's the policy of these apps because, no, you're not gonna waste people's time. The app needs drivers to be free to deliver more stuff, so you're wasting everyone's time and money.
I understand what you are saying but instead of driving off with the food she should just leave it in front of the door and send a message explaining the situation. That's way more considerate than "oh well, too bad, its mine now".
She's actually not allowed. You have to follow the app instructions. If she left it at the door, against the customers instructions - he would have complained and that would have been a mark against her. She followed the rules exactly how she was supposed to follow them. Nobody's going to take a chance and get a one-star review just because the customer is being a jerk. It ruins your stats and it keeps you from getting better orders.
Customer service tells the driver to "dispose as they see fit". They really could leave it outside. But generally after all that time, it's considered payment for the wait
@Gara What an unrealistic way of thinking. Cmon let's be real here, do you REALLY think a customer would rather let the driver walk away with their food, than for them to deliver the food incorrectly? Besides, there have been countless times where I've written "do not knock" in the delivery instructions and they always knocked. And yet I've never gave them one star. Customers shouldn't expect drivers to follow everything to a tee, and vice versa.
Or the person who has ordered the food can say, "I'm moving slow, please give me an extra min or two. I'm on my way." Communication goes *both* ways.
This! If people just ask for accomodations we'll usually be happy to help. We know it gets us good reviews and it's common courtesy. But if they're ignoring us or not communicating anything useful then...well, we can't just wait there all day.
Still not what the customer instructed them to do.
It was exactly what the customer asked. Wtf are you and your likes on about. They clearly ran out the timer.I take it reading comprehension is off. May I suggest a grade six remedial course...
@Bayou LOL dude use common sense, do you REALLY think a customer would rather let the driver walk away with their food, than to deliver the food incorrectly? I gladly liked Brivid's comment. Have no idea what Gara and their likes are on about.
Use common sense.
Gara is right. Even if you're trying to be helpful by leaving the food somewhere, if the app doesn't instruct you to, and the customer gives you a poor rating, it can impact your ability to work. But if you do what the app says, and they rate you poorly, then the company will remove the poor rating.
Regardless of app instructions it says "Also, there was a gate with a code, so he was supposed to either tell her that or come to the gate himself". So how exactly can she or anyone deliver if its a gated community and the code is not shared. I used to work for a furniture delivery company and ppl would say I live at such and such address but neglected to say an apartment/ condo number as well as no building number and especially not telling there IS a gate much less the code to enter.
@Mr. B Right. But they could have left the food at the gate...
She is wrong, is she not? Hand it to me means take it to their door I don't know where people are getting that the customer walks to the car. I've had customers do it and it feels awesome but not required. The only time the wait timer matters is if they don't answer the door or phone (Doordash driver here)
If you read the article, she points out there was a gate with a code and she was not given the code to enter.
So in that logic if the food wasn't delivered exactly on time the customer has the right to get the food for free.
Yes. Exactamundo.
I will NEVER understand the concept of PRE-tipping. A tip is a reward for good service - how can you know if the "service" will be "good" BEFORE IT EVER HAPPENS??? Tips come AFTER the service, NOT before. Otherwise it's called "a wage".
It should be called a delivery fee not a tip. These are 1099 workers so it makes sense that they won't deliver with a low "tip" but it really is not a "tip"
Delivery fees has been around since at least the 80s with Pizza Places like Lil'Cesears or Domino's. Far as I know,when I was growing up. We never paid pizza delivery drivers a tip... that's what pizza delivery charges was about. If pizza delivery drivers has a delivery charge fee instead of demanding for a tip for their service. Other food delivery companies could too instead of relying on tips and a shitty hrly pay barley over minimum wage.... Better yet customer needs to get off their a*s and drive to the restaurant and pick up your ToGo order the 90s way, then you won't have to tip anyone but your own self. Why can't millennials and GenZ just be normal and quit living on their phones 24-7 and get things yourself instead of being lazy and relying your whole life on technology to do things for you instead.
Delivery fees started back in 2003. Around the same time that many states passed laws that require employers to be financially responsible for injuries sustained while on the clock.
Delivery fees do not go to the driver, you stiffed all of those pizza drivers.
Studies have shown that people don't tend to tip differently for good or bad service. It's kind of a myth. Bad tippers will practically always tip badly and good tippers will practically always tip well. So it actually has never really functioned as a "reward" for good service since in practice practically everyone knows what percentage they are going to tip anyway before they even get service. Edit: what we really shpuld do is abolish tipping as a practice and just move to a living wage for all workers.
Actually I have. I've given a bit more because some drivers were pretty chill. I mean like hang out with them kind of chill.
Exactly! I don’t pre tip the waitstaff at a restaurant. If my food smells like marijuana & dog hair is on my food bag because the driver didn’t clean out their car why should I reward unprofessional habits?
That works when there's social accountability like in a restaurant where you are face to face, and when the company is required to pay up to minimum wage if you don't get tipped, *and* when the service worker isn't literally paying money to be there. But as a driver, understand that DoorDash pays about 2.25 per delivery. If I'm driving 3 miles to the restaurant, waiting 10 minutes, (often in a drive thru so car is idling, then driving 5 miles to the customer during rush hour traffic (dinner time), that's already considerable gas money and at least 30 minutes of my time. If the person doesn't tip I'm literally losing money bringing them their food when gas is between 4 and 6 dollars a gallon and I get 25 mpg not counting all that idling time. So if I'm not sure I'm getting tipped, there's no way I could afford to do the job. Now add in customer who doesn't come to their door and makes wait another 10 minutes, because usually I won't hit the timer until I realize they're not coming?
Which is probably why you don't get very good or prompt service from your delivery drivers. As a delivery driver I'm constantly on the road with two or more deliveries and the way I prioritize them is by how well they pre tipped. We're understaffed, overworked and not going to deal with the I tip for good service lie that all the non-tippers give us.
Your good service is all us delivery drivers have to do is go to the restaurants, wait, pick up your bagged order and delivery it. That is all. We do NOT make your order nor do we bag it up nor do we open the bag and check it because we are not serve safe certified. When your food is wrong or missing items that is solely
Agreed. I also don't think the drivers should know beforehand. It doesn't seem like very good customer service.
This would be fine if drivers were gaurunteed min wage. But we get about 2.25 per delivery from DoorDash, and the average delivery is 30 or so minutes. But I've had deliveries take way longer than that. So in your model, drivers would be expected to essentially deliver for free, or even pay to deliver the food, then just what? Hope someone feels generous enough to offer to pay them after the fact? I love my job, I truly enjoy it, but not enough to pay for the right to do it or to do it for free.
That depends on the orders you’re getting. The lowest ones I’ve had were around what you’re saying, but I’ve had way larger ones than that for sure. I stopped accepting the lower orders. It’s not worth my time and gas money. I once delivered to the same guy twice, two low McDonald’s orders. And neither time did he tip me. No thanks. I haven’t done DD in a while though. I was only doing it as a side gig, so it wasn’t really hurting me to just do a little extra here and there. Sometimes I’d do really well though. I also don’t like that people can change tips in a lot of these apps after the fact. My BF had seen people remove tips, as has my sister. People use it to get people to takes rides/orders, and then take the tips away. It’s BS. If I ever change a tip, it’s to add to it.
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Food Delivery is a luxury service. Don't order if you can't pay.
@Gara Johnson Not sure why someone downvoted u on that because for ex: those who literally can't afford doordash shouldn't order it to begin with. It drives me nuts when I hear abt some DD customers attempting to scam drivers out their $ and/or SOLE Income for some just for "free food" despite the driver knowing fully well that not only did they stop it off, they also saw their customer Take it Smith them inside. Not all but some DD drivers have confronted their customer abt what they were trying to do to that driver &the driver wasn't having it at all. They knew a scam when they saw it.
Who are you to tell someone if they cant tip, they shouldnt be ordering DD? How about if you cant afford to pay your bills off 2.25 and hour, dont work for DD? Customers are already paying delivery fees, service fees, food cost fees, profit to the restaurant, profit to the platform AND you want us to supplement your wages too?? Newsflash: you work for DD, not US! Instead of taking that out on the customers--who are the only reason you have a job in the first place--give all that smoke to the company thats underpaying you while making billions every quarter. Yall have some nerves, like customers dont work hard for their money. Some do WAY harder and more dangerous jobs than DD. You drive around in your car all day but expect the same wages as someone doing construction or firefighting?? Yeah okay. You knew how much gas was and how much DD paid when you signed up. Work at McD like everyone else then, at least they pay minimum wage 🤷🏿♀️The entitlement some of yall have to OTHER ppls $!
We actually don't know how much we're getting paid when we signed up. They advertise it as hourly based on assumed tips. Then it just becomes a business standpoint if decisions to take orders or not. But you're right we have job choices even though I do it for mental health reasons. I doubt they'd start paying more if drivers quit so maybe we'd be back to just ordering pizza one of the only places with traditional delivery. But part of the reason for complaining is our $ too like doing simple math you can see you literally are almost paying more in gas on a delivery or getting a buck or 2 profit for 30 minutes to an hour. I just thibk a lot of viral drivers have explained it wrong and cry. You are right companies should pay more I hear DD CEO makes millions
Your "tip" is the main wage to them. This is why Uber allows you to change it for an hour after delivery. So you can add more if you feel it necessary to tip extra. The initial "tip" is what you're offering the driver to come bring you the food. The service fee you pay DD or Uber is a service fee to connect you with a driver in that area.
On uber you can change your tip but rest assured if you didn't put any tip on the delivery before you sent the request I will not be taking it as I assume that you will not be giving one.
On the restaurants so stop acting like it is our fault. Plus all the restaurants just sit your food on a shelf waiting for it to be picked up. Guess what? If it gets cold while you are waiting for a sucker to accept that offer and pick up your food again that is on the restaurants and yourself
If you pre-tip and then the service is bad, you would have standing to sue. The filing fee for even small claims court would be more than your losses unless it was a large order, but some people are petty enough to do it anyway.
Exactly. A tip is incumbent on the service.
Exactly!!!
Tip is an acronym and means To Insure Prompt Service. It was put in the waiters hand prior to service to insure service would be good. Know your history.
'Ensure' means to make sure something gets done. Insure means to guard against loss, like car insurance. So that would make your acronym TEP, not tip.
Uh, that's not the true history. "The practice of tipping began in Tudor England.[14] In medieval times, tipping was a master-serf custom wherein a servant would receive extra money for having performed superbly well."
For the drivers whinging on about their tips... stop blaming the customers for your employers poor policies. I'm glad I don't need to use this sort of service. I tip and usually tip well. AFTER I got my service, not as a bribe to get service at all.
Drivers are independent contractors. They don't work for the company, they work for YOU. You pay the company a finders fee to connect you with a driver. The "tip" you pay is the delivery fee to the driver. When you go on vacation, you don't pay the travel agency fees and stiff the hotel. You pay for both services. This is the same system. Tell yourself whatever helps you sleep at night, but anyone not paying the driver for bringing their food is an entitled piece of poo
I pick my own food up if I order out. Not paying some a*****e an extra 30% just to bring it. I delivered pizza as a kid, and if I'd shown the level of entitlement that these c***s regularly project, I'd lose my job. Whoever thinks you are going to pay a mortgage and survive on a delivery job, missed the lecture that your parents probably should have given you. I have zero sympathy and don't give a s**t. Pick a career that's necessary. Like carpentry, or something else that you deem 'too hard'.
Exactly, in California, these delivery companies were so damn adamant that paying their drivers minimum wage was gonna end the world or something. I think they collectively spent a billion dollars on campaigns too and they got exactly what they wanted. And now drivers are mad when people don't tip cause the food with delivery fees already costs an arm, a leg, and their first born child. On one hand I get it, it sucks, but on the other hand, they had the chance to vote and then didn't. Get mad at the companies you're driving for, not the customers who are also being f****d in the a*s by them.
Because they didn't vote? How the hell can you hold that against the driver? How do you know they didn't vote?
You have to wonder why this idea wasn't thought up ages ago.......oh wait.......it's not feasible - for anyone. The fact that some dumbass programmer decided that he was going to 'disrupt' the taxi service is one of the largest jokes as we see, and now we are being treated to the encore. People want accountability, and that is what the tech generation has no idea about. It is and will be the undoing of all of the 'app' generation.
There isn't an after option with most delivery apps. You attach the tip when you run your card to pay for the food. So if you needed something delivered, and you are aware someone is taking 30 minutes or so and gas money plus wear and tear on a vehicle to deliver it to you, and you know they only get about two bucks from the delivery company, you're saying you wouldn't gaurunteed them you'll pay for the service ahead of time? The most common complaint about deliver drivers is that it took too long to get there. But that's usually because we had to wait at the restaurant. People aren't going to tip after if they're hangry about waiting, or else they complain their order isn't right, which is not the delivery drivers job, and they actually aren't allowed to open the bag an inspect the order. People often will be mad after receiving their order for things that aren't the drivers fault because they don't understand how the system works.
To be fair, whenever I need to leave a complaint that there was something wrong with the food I always praise the driver for thier work, then explain what the restaurant did wrong. All of those reviews have been recieved and responded to by the restaurant itself. And when I have been given a refund it is for everything except the tip (grubhub), which the driver definitely deserved. The last time it was the restaurant switching bags stapling my delivery slip onto a different person's bag after stapling it shut. It unfortunately was inedible for me as it contained allergens I had written in the notes of my order. Definitely not the driver's fault and no way would I or (hopefully) the company blame them.
To be fair people don't "know" they're getting paid $2 until we read articles like this or know a person doing the job. Just like with restaurants we assumed(incorrectly) that people were getting paid by their employer and that tips are just a nice gesture. To be honest that is what it should be.
We can see when you leave the restaurant. We can see your side trips with our food.
Uber and DD doubles and triples up deliveries. Yours is not the only order in their car. But that doesn't matter, you just want free services and will find any excuse to get it free
How entitled do you have to be to think you shouldn't have to bribe someone into serving you by paying them something? You expect the world to serve you for free? Foh
The latest generation seems to have this idea that wages paid for delivering food should be on par with rocket science. I laugh every time reality kicks them in the feels.
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You don't participate in the process? Then your opinion is of no use to those who do.
Valisbournes response was on topic and reasonable. What compelled you to reply to this comment? Were you just having a bad day and decided to take it out on a stranger on the internet. No one needs a self appointed comment cop like you telling them their opinion doesn't count because they don't use the service or participate in the process.
All these theoretical "What if they can't walk?' as if they wouldn't state that when communicating with the driver. She's not wrong. 8 minutes is generous and literally it's the policy of these apps because, no, you're not gonna waste people's time. The app needs drivers to be free to deliver more stuff, so you're wasting everyone's time and money.
I understand what you are saying but instead of driving off with the food she should just leave it in front of the door and send a message explaining the situation. That's way more considerate than "oh well, too bad, its mine now".
She's actually not allowed. You have to follow the app instructions. If she left it at the door, against the customers instructions - he would have complained and that would have been a mark against her. She followed the rules exactly how she was supposed to follow them. Nobody's going to take a chance and get a one-star review just because the customer is being a jerk. It ruins your stats and it keeps you from getting better orders.
Customer service tells the driver to "dispose as they see fit". They really could leave it outside. But generally after all that time, it's considered payment for the wait
@Gara What an unrealistic way of thinking. Cmon let's be real here, do you REALLY think a customer would rather let the driver walk away with their food, than for them to deliver the food incorrectly? Besides, there have been countless times where I've written "do not knock" in the delivery instructions and they always knocked. And yet I've never gave them one star. Customers shouldn't expect drivers to follow everything to a tee, and vice versa.
Or the person who has ordered the food can say, "I'm moving slow, please give me an extra min or two. I'm on my way." Communication goes *both* ways.
This! If people just ask for accomodations we'll usually be happy to help. We know it gets us good reviews and it's common courtesy. But if they're ignoring us or not communicating anything useful then...well, we can't just wait there all day.
Still not what the customer instructed them to do.
It was exactly what the customer asked. Wtf are you and your likes on about. They clearly ran out the timer.I take it reading comprehension is off. May I suggest a grade six remedial course...
@Bayou LOL dude use common sense, do you REALLY think a customer would rather let the driver walk away with their food, than to deliver the food incorrectly? I gladly liked Brivid's comment. Have no idea what Gara and their likes are on about.
Use common sense.
Gara is right. Even if you're trying to be helpful by leaving the food somewhere, if the app doesn't instruct you to, and the customer gives you a poor rating, it can impact your ability to work. But if you do what the app says, and they rate you poorly, then the company will remove the poor rating.
Regardless of app instructions it says "Also, there was a gate with a code, so he was supposed to either tell her that or come to the gate himself". So how exactly can she or anyone deliver if its a gated community and the code is not shared. I used to work for a furniture delivery company and ppl would say I live at such and such address but neglected to say an apartment/ condo number as well as no building number and especially not telling there IS a gate much less the code to enter.
@Mr. B Right. But they could have left the food at the gate...
She is wrong, is she not? Hand it to me means take it to their door I don't know where people are getting that the customer walks to the car. I've had customers do it and it feels awesome but not required. The only time the wait timer matters is if they don't answer the door or phone (Doordash driver here)
If you read the article, she points out there was a gate with a code and she was not given the code to enter.
So in that logic if the food wasn't delivered exactly on time the customer has the right to get the food for free.
Yes. Exactamundo.