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30 Home Depot Customers That Were So Bad, Workers Had To Post About It Online
Companies in the service industry are no strangers to rude customers. It happens at Starbucks, McDonald’s, or, in this case, Home Depot. Fortunately, there is a subreddit for the hardware store where they can vent their frustrations.
We’ve collected the top posts about shoppers who’ve been impatient, entitled, and downright difficult. All of them provide an insight into what these employees deal with regularly.
Scroll through each one and see if you or a friend have been this person to deal with at some point. And if you’ve been (or still are) an employee, we’d love to hear your stories in the comments.
This post may include affiliate links.
#1
Today At Home Depot 7141
RELATED:
#2
People Have To Much Time On Their Hands
#3
Us Cashiers Who Work The Opening Shift
Bored Panda previously spoke to Marlon Joseph, a restaurant server of nearly two decades and host of the Modern Waiter podcast. He has his ways of dealing with different levels of irksome behavior.
"If a guest gets rude in a personal way, I deal with it directly and tell them 'I’m going to need you to be nice to me for me to continue.'”
#4
Overnight Coworker Just Sent Me This
#5
Some Idiot Thought The Display Was Plumbed In And Dumped Their Coffee
#6
Real
But if a customer is being a nuisance, Marlon makes them his least priority. “If they are being rude in an annoying way, I make them wait,” he said.
“They will wait for me to take their order. They will wait for their food. They will wait for their check. I may even tell them their credit card has declined if that person is paying. I may even tell them we ran out of an item even though we have it.”
#7
Dog Obedience Class Inside The Store At 6pm. Wtf?
#8
Awkward
George LaMonica 1 year ago
Lol, a Home Depot employee proactively asking someone if they need help. I'll take things that never happen for $2000 Bob.
#9
Classic
According to Marlon, people who treat waitstaff poorly are usually hungry, having a bad day, or both. But as he reminds the dining public, “servers have bad days, too.”
"I do not think rude people are self-aware, especially if it is them being jerks. Most rude people in a restaurant are situationally on tilt,” he said. “So they use a measure of power to ease their aggravation.
“Unfortunately, a server may not want to give their best to a guest like that, and the result is bad service."
#10
Can I Ask You A Question ”quick” Question And It Usually Ends Up Being A Complicated Question
#11
Customer Return
#12
Is It Black? Yes It Is
Society can be quick to judge a bad customer, and understandably so. However, experts are revealing potential underlying reasons for such behavior. According to psychologist Reena B. Patel, humans are naturally wired to feel rattled when things don’t go as planned.
“You walk into a restaurant for breakfast thinking you’ll get seated in 15 minutes and instead you’re waiting 45; now, your whole routine is shifting, and the stress is building up,” Dr. Patel told the BBC in a 2022 interview.
#13
Our Return Policy Is 180 Days Not 25 Years
#14
Nun Returns 800$ In Flowers Everyday. We Have A Nun Who Buys Flowers For The Church Events Depending On What Color They Need. It’s A Endless Cycle. Happens Everyday!!
#15
4 Stages Of Returning Stolen Items
Little Wonder 1 year ago
I once had someone who wanted to pay a fee with her card, but didn't want to get her card out or swipe it because it was personal info. This was pre-contactless, so she couldn't just hide it up her sleeve. The fact that I had her library card account open on the screen in front of me was neither here nor there, she didn't want me seeing her name.
The BBC article mentioned the scapegoat theory, explaining why people look for someone to blame. It also touched on why service employees are the usual punching bags.
“It’s going to happen on the phone with a customer-service worker, or at the discount store or McDonald’s,” said psychology professor Melanie Morrison. ”People that are working those jobs often do not have a lot of power, and so they become easier targets.”
#16
This Return Has Had Me Cracking Up All Day
#17
Just Know If You Start Our Interaction By Bringing Up The Price Of Lumber, I Have Already Checked Out Of The Conversation
#18
Aisle Closed‼️‼️
Dr. Patel says being a rude customer doesn’t define a person. But she also suggests managing expectations as one way to prevent scenarios from potentially blowing up.
“Sometimes we don't make the best choices. But you can do things differently so you don't have that same reaction,” she said. “That might be as simple as waking up 10 minutes earlier to create a buffer in your schedule.
“If things don’t go the way you want, you’re not so stressed about it. You don’t want to be rigid in your expectations.”
#19
Since When Did We Get A Drive Through?
#20
Shingle Man
Asked the customer "What are you doing?" He said I need I pack of shingles and you guys are taking forever. I'm like "Ahhhh sir there is a full pallet in the home... "He replied with "but I need the ceramic ones..." I'm like Wth.
#21
This Regular Has Always Been A Piece Of S**t
Dr. Patel also suggested focusing on the situation at hand and how to move forward from it.
“Instead of the word ‘you,’ use the word ‘we.’ Ask the customer service agent, ‘How can we solve this problem?’ It diffuses that hostile energy, and then you trying to get what you want becomes more of a collaborative process.”
#22
It’s Too Early
#23
Yes, This Is A Return
#24
Lol
CamiCamilion 1 year ago
If you're going to have the ugliest truck in the world, may as well use it as a truck. But ugh.
#25
So It Looks Like 12 Is The Magic Number
Aleksandras Tvardauskas 1 year ago
If so many people make the same mistake that means the design is bad. We can sit here all day and expect all people to become smart, but in real life if customers make the same assumption then the store needs stronger carts or a clear labeling of maximum load.
#26
This Is My Safespace!
#27
Think It’s Fine…
#28
Please Schedule Me Better
#29
These Customers Are Wild
harold gelnaw 1 year ago
And then if he falls on his butt being stupid, he's going to want to go see a lawyer asshat
#30
Don't Cry Over Spilled Paint?
#31
Decided To Check The Reviews On My Store On Google Maps... Wasn't Disappointed Lol
#32
"I Bought A Range Hood, What Duct Size Does It Need?" And Many, Many Others
Rahul Pawa 1 year ago
The issue here is you have to be an engineer to understand manuals written by engineers.
#33
Idk If Anyone Else Has This Happen. Doesn’t Help That My Hd Is Right Across The Street
#34
Pumkin
Pan Narrans 1 year ago
Wow, I didn't know the fairy godmother could turn pumpkins in SUV's. She sure keeps up with modern times!
#35
Comedy
#36
Why?
#37
"Can You Help Me Load This? I Just Got Back Surgery."
#39
Never Heard That One Before
#40
“Why Are You Pulling Out Your Phone?”
ROSESARERED 1 year ago
I love it when they ask the price of something...from the other side of the store....sorry I don't know, , I don't work in that department
#41
How Many Times Will I Have To Hear It?
#42
Never Gets Old
#43
They Be Headin To The Depot After Surgery
#44
Lovely Way To Start My Shift
#45
"You Don't Know This? Why Are You In This Department Then?" Sir, I'm Passing Through Cause I Gotta Pee
#47
When They Expect You To Be An Expert
#48
Customer Survey
BROmanicus85 1 year ago
Never seen a cow chewing gum! Now I gotta search all day for a video of this! :))
#49
"Are You The Expert That I'm Looking For?"
#50
I Love Our Customers
Argie Smith 1 year ago
I do this while selecting, but also put it all back neatly. I can't understand why people do this
#51
Sharing A Brain Cell
#52
"I Should Be Able To Pay Cash And Card!!!!"
#53
There's A Reason We Don't Cut Under 12 Inches
#54
Another Fine Day At The Home Depot
#55
Every Time
Bob Brooce 1 year ago
Counterpoint: some are being used by customers, and the rest are scattered around the store and stacked with stuff that needs to be put on shelves.
#56
Literally Had To Watch 3 Guys Steal The Whole Bottom Shelf Of The Makita Bay
#57
Gotta Love A Mulch Sale
Rahul Pawa 1 year ago
What the customer means is, "the cheaper one. And if they're the same price, you pick."
#58
An Ofa And I Had To Hand Load This Into The Truck. It’s 21° And Feels Like 8°. Meanwhile, The Customer Was Sitting In The Truck And Didn’t Help A Bit. Love It Here
#59
"Oh My Back Hurts I Cant You"
The explanation 1 year ago
As opposed to the young boomer dudes who wake up at 5pm and buy lumber at Homebase
#60
Me When I Knowingly Send The Customer To The Wrong Aisle
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wowbagger 1 year ago
Some of these posts are just the equivalent of customers blaming employees instead of blaming the company itself. Companies like Home Depot portray themselves as places where customers can get expert advice, even dressing their employees in construction-orange work aprons, etc. Then they hire at minimum wage, provide very little training, and under-staff the store. Customers get mad when they can't find the help they were expecting. They shouldn't take it out on the employees, but the employees also shouldn't take it out on the customers. The real jerks here are far away in some corporate office.
MoMcB 1 year ago
I worked for the UK equivalent, B&Q. They were pretty horrible. I worked as a cashier, the cleaners had much better pay than us. One day, it was quiet, and a manager came down and told me to brush the floor, I refused as the cleaners did that, and were on better pay. He said I could do it or leave, and that's how I ended up walking out!
Load More Replies... RAM31280 1 year ago
Have a friend that used to work at HD, this article is missing all of the feces stories his store had, from the bathroom being disgusting (think Jackson Pollock painting) minutes after opening, almost every day, to old guys defecating in random aisles, and just scuttling away like nothing happened, there was even an employee with incontinence issues at CS desk, people marked the back of her chair with a P so they knew not to use that one when she wasn't there.
Noel Bovae 1 year ago
That was a very long quiz at the end there, but apparently I'm an "Ideal Customer" 👍😄
wowbagger 1 year ago
Some of these posts are just the equivalent of customers blaming employees instead of blaming the company itself. Companies like Home Depot portray themselves as places where customers can get expert advice, even dressing their employees in construction-orange work aprons, etc. Then they hire at minimum wage, provide very little training, and under-staff the store. Customers get mad when they can't find the help they were expecting. They shouldn't take it out on the employees, but the employees also shouldn't take it out on the customers. The real jerks here are far away in some corporate office.
MoMcB 1 year ago
I worked for the UK equivalent, B&Q. They were pretty horrible. I worked as a cashier, the cleaners had much better pay than us. One day, it was quiet, and a manager came down and told me to brush the floor, I refused as the cleaners did that, and were on better pay. He said I could do it or leave, and that's how I ended up walking out!
Load More Replies... RAM31280 1 year ago
Have a friend that used to work at HD, this article is missing all of the feces stories his store had, from the bathroom being disgusting (think Jackson Pollock painting) minutes after opening, almost every day, to old guys defecating in random aisles, and just scuttling away like nothing happened, there was even an employee with incontinence issues at CS desk, people marked the back of her chair with a P so they knew not to use that one when she wasn't there.
Noel Bovae 1 year ago
That was a very long quiz at the end there, but apparently I'm an "Ideal Customer" 👍😄
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