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Never before has it been so unsafe to answer a call from an unknown number. The worldwide pandemic has made phone scammers and robocalls more desperate and proactive. They target the most vulnerable of us, all hit by the financial and emotional burdens brought by an unprecedented crisis. Three out of 4 Americans said they were targeted by phone scammers over the past year, reported this survey.

In addition to staying alert at all times when your phone rings, some people are arming themselves with humor and see it as a sort of entertainment. Like the comedian Joe Heenan, who recently tweeted, probably sarcastically, how much he “loves spam calls.”

“I pretend I'm an old Scottish woman desperate to pay them. My record's an hour,” Joe wrote in a post which went viral with 39.3K likes. More people joined the thread to share their own tips and tricks on dealing with scammers, which are honestly quite funny.

That doesn’t mean, though, that phone scams should be viewed lightheartedly. Whenever you’re unsure about the caller, you’re likely to be much safer not answering it than regretting getting into a robocall bonanza.

Phone scams and robocalls show no signs of slowing down, with more than 4 billion robocalls targeting phones across the US in January. According to YouMail, an Irvine, CA-based developer of visual voicemail and robocall-blocking software, there was a 3.7% increase over the month of December.

And while most of us have run into scammers both on the phone and online, it’s not always entirely clear to us what we should do when we get one. So to find out, Bored Panda reached out to Alex Quilici, a CEO at YouMail who shared a handful of useful advice.

“People should not answer calls from unknown numbers, and let them roll to voicemail—so that they can see what the call was all about from the message that was left,” Alex said. He also explained that harmful phone calls are often imposter scams—“for example, someone pretending to be the IRS and telling you that you owe money that needs to be settled right away. These scams take away billions of dollars from people each year.”

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When it comes to robocalls, Alex said that they, in fact, have dropped since the pandemic started. It’s “because call centers are closed—and the whole point of a robocall is usually for you to press 1 and talk to someone (or call back).” But at this point “they are now fully back to levels before the pandemic as call centers have generally reopened,” he added.

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Cleo Carter
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3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I’m a little confused. I saw some other examples talking about post accident scammers. Is that a thing?

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Elizabeth O'Donnell
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3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I asked one if their mother was proud that they lied and scammed for a living. She was angry

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Fiona Sailo
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I am from a rural areas looking for an opportunity in a big city. The jod i was offered through was this type of call. I never have a clue, they informed us that when people met an accident, they were not aware that they can claim, we are the ones who could help them and educate them so their pain was not in vain. We could help them get a compensation and if they were generous enough, we could get upto 20% from the compensation and it will all be through a Solicitor, nothing is below the desk. I truly, genuinely believe that. We were brainwashed, I only realised after 3 months that they bought datas (phone numbers in bulk from someone and we just cold calling) thats when I quit. But during those times I have helped 4 people get their accident claims, real ones. Please, do not judge, not everyone knows that they scammed people

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Nancy Ingham
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Same here. I ask if they love their Grandma, because that’s who they’re stealing from

ephkathy avatar
Kathy Kirkland
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I've used the "get a job your mother can be proud of" line but I don't say it as kindly as a previous poster. They're preying on people!

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Jane Dorothy Warner
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I did this to one who cried and said he was disabled and there were no jobs for disabled people in his country :(

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Krysta Picardi
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Not cruel... you can't feel bad for them, they know what they're doing. And trust me, they don't feel bad for the actual innocent people they take advantage of.

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Billy The Kid
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Some of them do it because they are desperate to survive but then there are people out there that actually enjoy doing it

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zims
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I use a similar line on scammers, I tell them their parents are ashamed of them and wish they would get a real job.

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Lvisman96
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I had one say, " it isnt a crime to scam people"...to which I said, "yes! Yes it is!" :-D

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Claire Murray
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

My 8th-grade band teacher gets a bunch of spam calls during class. She answers, says nothing, and puts it on speakerphone. We get to blare our instruments as loud as we can into her phone.

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Marykay Klim
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

personally I tell them how badly they are screwing up their karma by stealing from people.

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Lyone Fein
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Not all telemarketers are scammers. It is important to make the distinction.

sussanmercurio01 avatar
Susan Mercurio
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Well, in today's job market, s/he is probably just lucky to have a job - any job.

josephinegriffin avatar
Josey Griffin
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

We get these a lot in australia. An American voice telling us the i.r.s is after us. But we don’t have I.r.s here. So I always press 1. Tell them off. They always hang up.

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Sarah Grape
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

my sister worked for a company that delivered junk calls for an insurgence industry. I can say she woule prefer this call (or any of the others described on here) to the usual call. but this might still be a little cruel. she was jsut trying to earn money for collage

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TheAnimalLady
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They're hypocritical, too. (Assuming they'd only take such a job because they are poor and have no other choice.)

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For anyone who’s worrying about keeping themselves safe from suspicious calls, Alex suggests “getting a robocall-blocking app like YouMail so that the unwanted calls are filtered (and your ringer is protected).” The second step would be to make sure you “don’t answer the unknown calls that might get through—let them roll to voicemail.”

“If you have YouMail, we can automatically examine the voicemail that’s left and let you know if it’s harmful (a scam or spam vs. something real),” Alex explained. Moreover, he warned everyone to make sure you “don’t just call back numbers that call you—go to the web site of whoever the caller claims to be (e.g., Chase bank) and call a number you find there.”

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Bored Panda also talked to Mike Ferris, the head of communications at Hiya, a Seattle-based company that sells caller profile information to identify incoming calls and block suggested unwanted ones. Mike said that the most common thing that people do when they receive a call from an unknown number is not pick up.

“In Hiya’s recent State of the Call report, they analyzed more than 150 billion calls made on the Hiya network in 2020 and found that a staggering 94% of unknown calls went unanswered. And that’s because most people think that unknown calls might be fraud.”

“But as a result of not answering these unknown calls, people miss important calls,” Mike said and added that “sometimes calls from doctors, banks, and delivery people are unidentified, so opting to not answer these calls can cause real problems—both for the caller and the recipient.”

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Mike said that for these reasons, instead of ignoring unknown callers, a better option is to take advantage of an intelligent call protection and caller identification service. “Hiya blocks fraud calls, flags nuisance calls, and provides caller identity so that people know who’s calling.”

It turns out that “this significantly reduces the risk of falling victim to a fraud call and also gives people more information to decide whether or not to pick up a call.”

#15

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Jane Dorothy Warner
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I am very old, but I have a young voice (luckily I kept something of my youth) and one guy ended up proposing to me because I sounded so nice and kind. Aww...

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LesAnimaux
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I usually hum an annoying song while I 'boot up my computer'. Several times. Last time I sang Baby Shark until they hung up.

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Lorelai Purvis
Community Member
3 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

"i want to talk to you about the accident you've been in" "yes, blue killed me in shields" "wait not that one the other one" "oh that one wasn't an accident i meant to shoot pink" *hangs up*

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