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30 Hotel Workers Expose The Worst Guest Behavior They’ve Had The Displeasure Of Witnessing
If you want to test the limits of your patience, get a job where you have to interact directly with the clientele. Whenever people are buying something from you, they can be so egotistical, so stubborn, and so rude that you will quickly find out how many "Sorry" and "Have a nice day" you can fit into one shift. Don't believe me? Just check out this Reddit thread where former and current hotel receptionists have been describing their worst guests. The customer isn't always right.
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#1
In the late 80s, my wife was in line at the Atlanta Hyatt Hotel and watched as a man was making a young desk clerk ugly-cry and shake. The clerk was so upset she had to go back and get a manager. She stood there and shook.
My wife could tell by the smug set of the abusive customer’s shoulders that whatever it was he got what he wanted.
He turned around, and, to her astonishment, she saw that the horrible customer was entertainer, movie star, comedian, and alleged humanitarian Bob Hope. His trademark smile popped onto his face. He immediately went into star mode.
“Without filter, my theatrically trained mouth growled, ‘YOU SHOULD BE ASHAMED OF YOURSELF.’ It rang up the central atrium like I yelled at him in church. The Bob Hope fell off his face, and I have never seen a man run to the elevator bank so fast in my life,” she recalls.
“You can always tell the quality of a person by the way they treat those they would consider beneath them,” my wife adds.
PunchinelloTX 1 year ago
Bob Hope was, I can tell you, a thoroughly unpleasant man. I say that as a veteran of the entertainment industry.
Marcie Kaup 1 year ago
Man that’s so disappointing to hear. I loved Bob Hope. He kinda reminded me of my grandpa that I lost to cancer.
RELATED:
#2
Far too many to list them all, unfortunately. One of the worst was during my first week not in training (love it!) where I was thankfully in the back office right behind the desk doing some reservations work instead of being at the desk (where I’d mostly been during training). A groom had emailed our team and asked us to please go into their room and get the bride’s dress to steam it before their wedding the next day. We made sure we had permission to enter the room and whatnot, and our staff, though very uncomfortable, got the dress.
She noticed right away that there were rips and dirty spots on the dress, which she took pictures of as soon as she opened the dress bag. (Time stamps lined up right after she got the dress. There was no way she could’ve done it.) The bride came down after SCREAMING at our staff and accusing our staff of trying to steal her dress and then destroying it, making it “unwearable” (it was a few tiny rips and smudge spots that, again, we didn’t do). Was running around the lobby screaming at the top of her lungs, threatening to get violent with staff, screaming that her rich daddy would have the hotel closed down and all of us fired (it was a luxury hotel in a major U.S. city).
Her belief was that we stole her dress, wrecked it for fun, steamed it, and then put it back in the room. How any of that makes sense? No clue. Our manager calmly asked her to step around the desk and read the email from her fiance telling us to do this and that the bride requested it. She accused us of lying, despite the email proof from his direct email address, lmao. When the groom came down, our manager pointed out that he’d asked us to do that, and he played dumb. The day after the wedding, her father came down to check out and berated our staff for “upsetting his daughter before her wedding” and asked for discounts. We said no, lolol. Genuine psycho behavior. Hope she got therapy.
Roxy222uk 1 year ago
Sounds like a set up to try and get money out of the hotel, or a discount, but a very poorly thought out and enacted one.
Seadog 1 year ago
My first thought was it's a secondhand dress and they were going to try to make the hotel pay full price for it. No dress is worth a dime over $500, especially a wedding dress.
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#3
We had a guest, who clearly had a pet in his bag and kept denying it. The bag was squirming, and the dog inside was whining. What a selfish piece of s**t to do that to the dog. 🤷🏼♀️.
#4
It all started when the guest checked in late one evening. He seemed normal enough until he asked, "Does my room come with a microwave?" I told it didn’t, he looked absolutely devastated and said, “I cannot survive without a microwave.” I offered to warm something up for him if needed, but that wasn’t good enough. He stormed out and came back an hour later—dragging a full-size microwave he’d purchased from a nearby store.
The trouble really started at 3 a.m. when the fire alarm went off, waking the entire hotel. Turns out, Mr. Midnight Microwave decided to cook a steak in his new appliance. Not just heat it—he’d seasoned it, wrapped it in foil, and popped it in like it was an oven. The foil caused a small fire, which set off the sprinklers in his room. By the time we got there, his room was soaked, the microwave was destroyed, and he was trying to "save" his steak by patting it dry with hotel towels.
When asked why he’d thought this was a good idea, he replied, “I didn’t know microwaves couldn’t cook steak! This is YOUR fault for not having one in the room in the first place.”... Needless to say, he was charged for the damage, the room was out of commission for weeks.
Júlia Fortes 1 year ago
if he really CANT live without microwaves he should know that you never put foil inside of it. What a stupid man
Lena Flising 1 year ago
The hotel staff offered to heat something for him. Why not ask them to cook the steak? They might even have garnished it a bit for him...
Gandalf the Pink 1 year ago
It would have been cooked to well done if the sprinklers hadn't went off, but then again, so would he
#5
We had a guest whose kid squat walked a turd/diarrhea 12 ft in a line into the pool then demanded we clean up their child’s poo.
Then THEY were upset that we had to close the pool!
Also had a creepy old man come up to me asking me to bring rubber duckies to his room for his bath every night in a 5 star hotel and I’d always just kinda nervously laugh?
I’m living in far North Queensland in Australia where there are lots of creatures. They get in sometimes, no matter how nice the hotel is- it’s the rainforest.
We had a guest from NZ come screaming at us about a “lizard infestation” because she had found a 1 inch gecko in her room. She said her kids were afraid (they were not) and it was unsanitary and unsafe. We removed the lizard and she demanded an entire new room. Then she left a very nasty review because one of us cracked a smile at the term “lizard infestation”.
God I have so many weird stories I can’t even remember half of them.
JoeKing 1 year ago
If humans build in natures backyard or build over natures home.. Nature is going to come and visit. Same with Foxes in the UK, where I live.
Myoviridae 1 year ago
I lived in the desert and was woken up by a coyote howling in my back yard (major sleep-to-panic mode due to evolution and all that). I pounded on the window and told it to shut up. It did. But my front door got marked with pee each week to show the other coyotes that that one coyote owned the house territory (should have charged them rent!).
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PinkNekoGirl 1 year ago
Sheesh. When I was on a trip in Florida there were geckos around the hotel, hanging out on the walls and in the shrubbery, and it wasn't a surprise that they sometimes got inside. I found one in our room stretched out on my sandal like it was a bed just for him. Instead of throwing a fit like that woman I just took a picture (it was cute), then using an empty paper cup I removed it to outside again and didn't even mention it to staff.
PeepPeep the duck 1 year ago
Omg 😂 the geckos up north are incredibly cute 😂 that’s so hilarious coming from a kiwi, we both have weird a*s wildlife so I’m confused as to why she was so shocked 😂
Sara Frazer 1 year ago
Pfft if I found a one-inch gecko I'd be delighted, that sounds adorable!
Remi (He/Him) 1 year ago
Geckos are good at eating mosquitos and other insects that might make trouble otherwise
#6
It’s mostly just people lying about having service animals, constantly. And then when you ask them the two questions you’re legally allowed to ask them about their “service animals”, they get super defensive, couldn’t/wouldn’t answer the questions/yell at me “you can’t legally ask me that!!!!!”/make a scene and then lie to management, who watch the security tapes and see they’re full of s**t.
People who exploit rules and laws made to help the lives of the disabled are some of the shittiest humans.
Seadog 1 year ago
Sadly, it's any place these self-entitled people go. If places would not tolerate these people at all, they'd soon learn their pet is perfectly capable of staying home alone. And worse, it makes it hard on real service animals and their owners.
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K. LNU 1 year ago (edited)
Not a hotel, but one of our Park Rangers (NPS) confronted a lady who was trying to take two Shitsu (mixes) on the park hiking trails. He tells her that she can’t have dogs on the trails. She points behind him saying “that man has HIS dog on the trail!” Ranger turns around… it is a blind guy, with a seeing eye dog. His spouse was with him, describing what she was seeing. He goes to explain that is a service dog. She then asks, “what’s the difference?” to which he states that the dog will not defecate or pee on the trails, as her little dogs were doing. Another Ranger had to talk to a man who claimed his lab puppy was a service dog. Giving him the benefit of the doubt, he asked ‘Is the dog a service animal required because of a disability?” (one of two questions the other being “What task has the dog been trained to perform.” Guy yells that he can’t ask him that! And the ranger informs him it is according to the ADA. The guy had no idea what The Americans with Disabilities Act was.
Deborah 1 year ago
This is an issue anywhere! I have a legit service dog, she's a pomeranian, and people with poorly trained dogs make is so hard for those of us who require such dogs to function. I would be perfectly fine with a law that you had to have a note from your doctor - NOT the forms you can find online.
Farnzy 1 year ago
That's it in a nutshell. The people I've met who actually need these animals have no problem following the rules, and even going above and beyond!
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Horosho Bodka 1 year ago
We have and train working dogs, NOT service dogs. We carefully explain the difference, and most hotels are happy to accommodate us. But we never claim to have service dogs for that reason...
Farnzy 1 year ago
It's EXHAUSTING! "You can't ask me what my disability is!". "You're right ma'am I can't. But if you'll listen, what I asked was "What service does this animal provide you?". "Oh it's an emotional support animal.". "Oh OK. I that case, this is not supported by the Americans with Disabilities Act and you'll have to pay the pet deposit". Guh....I've had this convo too many times, in multiple businesses
Skogsrået 1 year ago
1. Is the dog a service animal required because of a disability? 2. What work or task has the dog been trained to perform?
Load More Replies... #7
I used to work as a night receptionist at a hotel in Jalandhar, India a few years ago. Most nights were uneventful, but one guest will forever be burned into my memory.
It was around 2 a.m. when a man came stumbling to the front desk, looking panicked. He whispered, ‘There’s someone in my room!’ Naturally, I was alarmed. I immediately checked the system to ensure he hadn’t been double-booked, but everything looked fine.
I offered to check the room with him. As we entered, I turned on the lights, and there it was—the “intruder.” It was a life-sized cutout of a Bollywood actor that we had placed in the hallway for a promotion earlier that day. For some reason, he had brought it into his room, propped it in a corner, and forgotten about it.
I tried to keep a straight face as he muttered something about being ‘too tired’ and shuffled back to bed. The next morning, he checked out like nothing had happened. But I’ll never forget having to ‘rescue’ someone from their own cardboard celebrity at 2 a.m.
ColdSteelRonin 1 year ago (edited)
Spooked myself in a similar manner once. Checked into a hotel after work and dropped of my luggage and heavy coat, it had warmed up and wasn't required anymore. Was going to be in town for about a week so I left and went to the store for some groceries and sundries. Get back to the room, take 2 steps in and freeze. There was someone sitting on the floor at the foot of the bed looking out the window. Stared at them quietly for a moment and realized it was my jacket draped over my luggage. I have rolling luggage with a handle and had hung the hood of the jacket over the handle and draped the rest around the luggage, it looked like a person was wearing it, Took a picture, shared it with my friends and had a good laugh over it
SheamusFanFrom1987 1 year ago
Imagine waking up at 2 a.m. to Rajinikanth staring down on you and realizing one hullabaloo later "Oh, I brought him in"...
Michael Largey 1 year ago (edited)
Remember that some cardboard celebrities are actual people. We could all name at least one.
meow point1 1 year ago
Once when I was about seven, I was half-asleep and mistook my reflection for another girl!
#8
Had a woman throwing raw steaks at the housekeepers in the name of Jesus.
#9
There was this one guest who demanded a room upgrade because "their aura didn't vibe" with the one they booked. When told no, they started yelling, cursed the staff, and threatened to leave a bad review—only to call back later asking for a discount because they forgot their wallet.
Edison Lima 1 year ago
If that's how he usually behave, I would say it is a pretty good thing that the hotel doesn't have the same aura. Lol
#10
A man was checking into a room that was under his wife's name. She did not add his name to the room so I could not let him in. I had to call the wife to get permission.
We do this for guest safety.
I couldn't get ahold of her and he was livid.
1. He didn't want to show me his ID.
DONT YOU KNOW WHO I AM I HAVE BEEN STAYING HERE FOR 14 YEARS.
The hotel was 4 years old, I was very new at the job as well, like 3 months.
2.Once I did have his ID he was threatening me and my job saying I would regret the day I did this to him. His wife was gonna kill me.
Eventually got ahold of wife. She gave approval, she was so sweet. I smiled and gave him the room key. He told me to go f**k myself.
This whole thing was like 30 minutes.
xolitaire 1 year ago
Good on you! Please keep doing this in the future! There will always be the one spouse who doesn't want to be found.
roddy 1 year ago
Or the person who poses as a spouse or boyfriend to secretly gain entry.
Load More Replies... Tabitha 1 year ago (edited)
Nowadays you don’t even confirm the spouse is staying at the hotel unless they specify who is allowed to know. Because yes, there are victims of domestic abuse who finally leave, and can only get to a hotel the first night. If you’re not careful, you can get someone killed. If someone calls and asks by name and not room number, you do not connect the call. They could be the abusive spouse trying to find out a room number. Take a message, saying they don’t have a reservation, but IF they do end up staying here, you’ll pass it on. The safety of the hotel’s guests should be paramount.
Lena Flising 1 year ago
Silly boy! If he had just showed his ID, called his wife to tell her to call the hotel, and waited patiently and pleasantly, NO-ONE would have remembered him... Now we all know what a dunce he is.
Jan Moore 1 year ago
I went to college in SW Texas, my parents moved to SE Missouri during that time. I was driving home and stopped for the night. I would usually start out at around 3am. The front desk called the room about 2:30 said someone wanted to talk to me. This drunk guy says someone in Alpine had told him to call me. I freaked and and told the clerk to not give him my room #. I left the room to leave out and found out that 2 boxes strapped to the trunk were gone. Went to the desk and called the police, when they got there I told the clerk about the guy. Turns out 1 guy had checked in but his friend couldn't, he was sleeping in his friend's car. They had taken the boxes and found a box of checks and got my name and address from them. I had never been so scared driving to and from college.
#11
Probably the guy at a stag party who managed to s**t himself in the lobby and then run away pursued by security as he dribbled a trail of diarrhoea across the lobby, up the stairs, in the lift, etc, like the world's worst Hansel and Gretel. When security caught up to the (surprisingly fast) drunk guy, he had made it to the first floor public bathroom and flooded it trying to flush his trousers and underwear. Just standing there, runny s**t dripping down his legs and full bait and tackle swinging in the breeze.
#12
One night a sketchy dude came in with a really long coat. He looked like trouble and like he hadn’t slept for weeks. He paid cash, which even 02 years ago was usually a bad sign. I gave him his key and he went to his room. About 5 minutes later he came back in a huff, yelling. He had a long object inside his coat with his hand on it, he didn’t threaten me but I was on edge. He threw the key over the desk and told me that it didn’t work. I looked and let him know that wasn’t the key that I gave him, so of course it didn’t work. He found the right key and stormed off.
About two hours later the police arrive and one is holding one of those parabolic listening devices. They asked if I’d checked the dude in and what room he was in. He was wanted for armed robbery with a shotgun. I gave them the info and they went and staked out the room and arrested him when he came out. It is pretty scary thinking back on it, I’m sure the long object under his coat was the shotgun.
#13
My 66 year old mother apparently.
She came home, eaten alive by bed bugs. After staying in a B&B. Video proof of the bed bugs and all. She was sick for weeks after that.
She posted a review on Google reviews. The owner then replied saying that she had multiple men back in the room that night and that she left the room in a state. Unbelievable and untrue.
RajunCajun 1 year ago (edited)
just last month I staid in a air B&B. I woke up in the middle of the night feeling something crawling on me, come to find out two of the bedroom walls were full of bees. I called the office and they sent over two women with a can of raid and a broom. I was sitting in my car watching when they both came running out screaming.
RajunCajun 1 year ago
I told the office I would need another room but they said they would have it fixed by the end of the day, so that night when I came back I see they found where the bees were getting inside the room and used duck tape to keep the bees out.
Load More Replies... #14
I've told this story in the hotel front desk sub, but here goes.
Elderly woman who stayed with her son who had mental disabilities. She'd sold her house, and hadn't bothered to even start looking for a new place, so was spending her money on a hotel than rather a home. After a while I switched to another hotel, and don't give her a second thought until she starts staying at that new hotel. She'd built up a ton of reward points, and would pay for her room with those points whenever possible. One day her point reservation was up, and when she came in, I waved her over and quietly asked if she wanted to use points again for that night, or pay with a card. She said she'd pay, and I thought that'd be it. Nope, next day I was told I had a guest complain about me, which I assumed was a joke. No, she'd made a complaint about me, saying that I had screamed at her, in front of a lobby full of people, that she owed me money. I refused to have anything to do with her after that.
#15
Probably the one who pooped into the ice machine.
Or the one who mugged a blind woman and stole her cane.
Or the one who turned on the fire hose and flooded their floor. Oh, wait, that was the same guy who shat into the ice machine.
Or the one who slapped me because an ice storm hit, the phones were down, and I had to knock on doors if they had scheduled wakeup calls.
Wang Zhuang 1 year ago
What kind of sick bastard would poop in the ice machine? Hope that guy got arrested
TheForrestGreene (he/they/it) 1 year ago
im wondering who would mug a blind woman and steal her cane, like wth?!
Load More Replies... #16
I worked in Las Vegas in college and worked at a major resort on the strip. We had one guest in particular, a popular singer. I will not mention her name, but I will say that she is fully thawed this time of year. She was not only the worst guest I ever worked with but also one of the worst human beings I worked with. When her car was in the porte-cochère, no cars under $100k were allowed to be in the area. Even if her car was just parked. Cabs were supposed to drop off guests on the upper porte-cochère, so hundreds of cab drivers had to be diverted to the lower, creating huge backups. They would get in one lane anticipating being sent up top and now had to be moved across three lanes of queued traffic to go to the lower. The lobby and casino floor needed to be cleared whenever she was passing through so nobody could bother her. She refused to use the back entrance that every other major celebrity used. She demanded housekeeping three times per day and demanded her staff's rooms be treated the same. She did not want to see any of the staff at any time unless they were directly interacting with her or her staff. She was just a plain vile person to anyone she viewed as beneath her. My wife and I had a table at a nightclub that night and she was there because her SO was DJing that night. She had an entire section of the club blocked off, and security kept one of the bathrooms clear for her people to use.
To counter this, Jay-Z and Beyonce were the absolute best celebrity guests I have ever worked with.
Eric Von Beagleburger 1 year ago
Tell me you're talking about Mariah Carey without telling me you're talking about Mariah Carey...
Heather Talma 1 year ago
Why exactly does she get to dictate the value of cars allowed to be parked near hers?
SheamusFanFrom1987 1 year ago
I love Christmas time but all the MC jingles (ugh, I hate that I'm even calling them that), I wish that I could Shake It Off -_-"
#17
An entitled Karen burned a bag of microwavable popcorn, threw it out in the hallway and called down to me at the front desk and demanded I come get it at that exact moment. I was the only one working at the time in a college town during football season. I had several groups in the lobby waiting for me to get to them and I was so busy. I told her I couldn't come up there right then and I'd be there when I could. She flipped out and started yelling at me so I told her I was very sorry and I hung up. She then proceeded to scatter the burned popcorn and the bag in the elevator which I found out about from another guest that witnessed her throwing a loud tantrum. She then came down to the front desk laughing, pointing and taking pictures of me saying she was reporting me to corporate. I'll never forget that horrible woman and thankfully I never heard a thing from my boss about it. I left that job a few months later, I had many other situations happen and I'm actually not sure she was the worst one now that I think about it... Hotel work isn't for me.
#18
I have too many but will start with one.
I was working in a party hostel in Prague and it was just after lockdown so there were barely any guests. Anyways, the owners opted to allow a family of Syrian refugees ( a father and two teenage sons) to stay for free through an NGO.
Anyways, they are in a dorm room and opposite them is the bathroom. My duty at night is to check the bathrooms and I find the toilet opposite them completely covered in s**t. I concluded that someone must have stood on the seat and then squatted. Since this family were the only ones next to it, I figured it had to be them. Worse, they were staying for three more nights.
So, I tried to explain the next day but they spoke little English, resulting in me using my skills in mime to try to get my message across. I guess it worked as there was no s**t seats after. The family were not horrible but it was a horrible experience.
Gadaffi Duck 1 year ago
That could be not knowing how the toilets work as it's very different in the middle east and parts of Asia. Tho I'd expect anyone to know to clean up after.
#19
Had a guest take a bunch of plates, silverware, etc from the breakfast, they filled a children's carriage and dumped everything in their room for the cleaners to fix later.
Another time a guest tried billing to a nonexistent store, quickly racked up a bill over $1800 for the entire stay and ate for $800 the first night. They called us racists when we threw her and the rest of her family out the same evening, they never paid for anything either. During the few hours they stayed they also trashed the room.
The family (their small children) were caught stealing from a nearby store not long after.. trashy people like playing the victim card.
Great times, probably forgetting someone.
Brian Droste 1 year ago
I hope someone called the cops and had then arrested for stealing from the store.
Seadog 1 year ago
Should've been arrested for stealing from hotel. That amount is a felony in any state.
Load More Replies... #20
Helped take care of Lil Wayne. 4 diamond hotel. Leed platinum certified.
He was a piece of s**t. Along with all his staff and personal chef. They destroyed the entire top floor of the hotel.
He did pay for it to get fixed...but still. Deuche-nozzle and treated everyone like c**p. 0 tips. .
Panda Pandemic 1 year ago
It's one thing to point out bad behavior and calling someone out for being crappy. But making disparaging remarks about the way someone looks is not okay. Not cool, not cool at all.
Load More Replies... #21
Had a guest who clogged the toilet, blamed us for 'faulty plumbing,' and then left a handwritten complaint on the bathroom mirror in lipstick. 10/10.
Toujin C'Thlu 1 year ago
Lipstick on mirrors is fine on RuPaul's Drag Race, not fine elsewhere
#22
I had a guest who came and complained that his window wasn't closing properly. I offered him a different room, he refused and demanded I come up to fix it. He kicked up a huge fuss until I finally called my duty manager (another woman). He wouldn't settle down until we went up to the room to take a look. He insisted on walking behind us. When we got to the room we insisted he go in first. He had thrown the table in his room down so it blocked the walkway past the door, and we both refused to enter the room as he clearly wanted us to do while he showed us how the window wouldn't close. My duty manager stepped in and shut the window properly.
We retreated to the office and he came down again shortly after, claiming there was another issue and he needed us to come up again. When we refused he said we were racist for not helping him! After my duty manager shut him down, we didn't see him again for the duration of his stay. He definitely wanted to get us alone in that room. Still creeped out just thinking about it. I'm not sure if he was just a predator or if he was on d***s, but his behavior was definitely erratic.
RajunCajun 1 year ago
When I was an EMT, we had someone pull that c**p. One of my guys had to jump out a 2 story window to get away from him.
#23
I used to work the night audit shift as I was a night manager, and we had this one guy who became a serious issue. He would periodically come in, but if it was early, like 2 am, stroll in. If he saw that, there were 2 females he'd claim the shower wasn't working properly. When you went up, he would start to undress when you had your back to him. Our management was absolutely shite and wouldn't care, so we made it an unofficial rule that if we worked alone or it was myself and the other female we would just tell him that our staff policy changed and was now that 2 people had to come up to the room. After that, he just stopped coming less and less.
I'm not sure what happened to him as I was one of the 10 people that management fired because we knew what was going on at the hotel..... the main manager was sleeping with the maintenance man while she was still married... and he was sleeping with her daughter, who may or may not have worked there. That was a blessing in disguise, though I met some cool people that I still talk to today, and that was over 10 years ago.
Upstaged75 1 year ago
I worked in a fancy hotel after I graduated from college and can confirm that everyone is sleeping with each other. It broke up several marriages while I was there. And everyone knew what was happening so there was lots of gossip.
#24
I managed a hotel near the beach in Rhode Island. Managed for a room and got paid by the hour to clean. We had a room with a broken shower. Fourth of July weekend. Rooms are $300 a night ( this was the nineties) $150 for no shower.
Most of these rooms were booked a year in advance. People would literally book the same room for next year.
I've been telling people since 6 pm that no shower room is the only thing available for sixty miles. ( Because I was nice enough to call around for people) Finally around ten someone just takes it.
Some family from earlier comes back at like midnight screaming at me insisting I said I'd hold that room for them. No, bro I don't hold rooms on fourth of July weekend. He demanded I let him and his four kids sleep in the closed in gazebo thing. Like, no? It's locked up. The credit card machine and guest records are in there. Get out.
He literally grabbed and shook me. I was a twenty something year old chick. Good thing the fisherman who kept his room year round heard. He saved me and we still had to call the cops.
I'd rather deal with ornery, anti social, slightly off smelling fishermen that rented rooms off season and slept on their boats otherwise than tourists.
Tabitha 1 year ago (edited)
If they cross that line—-the one where they cuss at me, make personal remarks, make threats, or the ultimate no-no, touch me in any way—-I am calling security if the hotel has any, as well as the police. No way am I going to be treated like that ANYWHERE. The good employers will have your back on that, and believe it or not, there are a few of them out there. You can tell which ones they are, because they have a lot of longtime employees, and several seasonal employees who come back every year, as well as loads of repeat guests who have been staying there every year for years. Being a good employer breeds that kind of loyalty, S****y employers won’t, of course, which is why they always have brand new staff and guests who stay once and never again.
SheamusFanFrom1987 1 year ago
Hopefully the fuggnut father was detained and given the Slammer Suite for the night, at least. Once they get physical when they are not supposed to, all bets are off >:-(
Michael Largey 1 year ago
Does a "no shower" room at least have a bath tub? These days I encounter hotel rooms with a shower, but no bath tub.
#25
Huge sport conference during hurricane season, with a formed storm being watched.
Storm got bigger, headed right for our faces. Hotel was under a mandatory evacuation, which we announced both via speakers and flyers, with lists of places they could relocate to in a safer area.
One gentleman came down and was *livid*...he wanted us to 1) refund his entire stay (obviously people are refunded for the days of the evacuation, but he wanted a refund for the days he'd already stayed, as well), 2) make a reservation for him at a place of his choosing, and 3) pay for his new accommodations and transport his family and luggage.
This is while the hotel is actively being evacuated, so people and luggage everywhere. He's standing at the desk, yelling so fiercely he was spitting, telling us it was our fault and we would have to "make it right". He refused to step aside to allow any other guests to be helped, and ratcheted up to threats.
We had to call the police to have him removed, while he's still screaming that WE ruined the tournament by ALLOWING a hurricane.
Tabitha 1 year ago (edited)
Oh I’m sorry. I’ll be sure to cancel the hurricane for this week, and remember to schedule future hurricanes for times that are more convenient for HIM—-all while trying to clear out the hotel in enough time to be able to get back to my OWN home to gather my family, pets, important paperwork, and enough other belongings for a potential extended stay in a safe place, and either join the traffic jam and evacuate, or hunker down and try to ride it out.
Seadog 1 year ago
Not surprising when you stop and consider how many people didn't leave New Orleans when they were told days in advance Katrina would hit them head on and also consider that New Orleans is a city ON THE COAST BELOW SEA LEVEL. Only a lunatic would not only build a coastal city below sea level but live in it. And then they rebuilt it. Some people never learn.
Mary Tonningsen 1 year ago
Too bad you didn't have a black Sharpie and couldn't just re-route that hurricane!
#26
I've got a couple!
There's a lady who has been a regular guest at my hotel for decades and is crazy entitled. Recently she decided she didn't like the room she was given, but rather than tell the front desk she found a maintenance worker and got him to let her into a room that wasn't hers by claiming that she'd lost her key. Then she proceeded to move all of her stuff into the new room.
Another guest was a homeless lady who had been staying at the hotel for a few months, apparently a friend of her father's was paying for it. One night she was found in the dry storage room stealing food. When she was evicted they found her room was full of giant piles of stuff she'd apparently been stealing throughout her entire stay. It was like a hoarder's house. The next day she snuck back into the hotel and tried to steal more stuff, then set up a camp in the parking lot until the police were called.
Finally, years ago I was working at a hostel in Kyiv. We had this one guest who was absolutely disgusting - he would sit in the kitchen and shovel food into his mouth while staring off into space. Crumbs falling all over his body and the floor, then eventually get up and leave without cleaning up after himself. He never talked and he smelled awful. One night when I was thankfully out with my ex, apparently he s**t himself in his sleep so badly it woke up everyone in the dorm. My coworker was unable to wake him up and he didn't seem to be breathing so he called an ambulance, paramedics came to revive him. Apparently he's taken a bunch of pills while drinking. Everyone in that dorm had to sleep in the common room that night, all the bedding was thrown away, and the smell still lingered for a couple of days.
Upstaged75 1 year ago
No hotel staff is supposed to give you a room key unless your show them your ID and confirm with the front desk that it's your room. Once I locked myself out while going to the ice maker in my pajamas (I had nothing but the bucket with me) and security escorted me to my room and had me get my ID before I was allowed a back in.
#27
There was a man from England staying at our hotel who had bipolar disorder. At first, he seemed like a decent guy—friendly enough, though a bit unpredictable. However, things started to take a strange turn.
One day, he began bringing homeless people into the hotel, partying with them in his room. He even showed up with a hickey after one of these wild nights. It was clear his behavior was spiraling out of control.
The situation escalated when, during her morning run near the hotel, an unsuspecting woman became his target. Out of nowhere, he ran after her and punched her for no apparent reason. The poor woman ended up with a terrible black eye and, understandably, called the police. They arrived quickly and arrested him on the spot.
As it turns out, the man came from a wealthy family. His father compensated the woman generously for her pain and distress, and as a result, his son was released shortly after the incident.
When he was in one of his "bad phases," his behavior was even more intolerable. He was rude to everyone, especially the waitstaff and receptionists, making their jobs a nightmare.
liam newton-harding 1 year ago
“But I don’t feel like the “real me” when I’m on the meds!”…Oh, the real you? The real you that f*cks, and gets f*cked by homeless people? Or is it the real you that assaults women on the street? Perhaps the real you is the one that screams at the voices in your head telling you to self-harm? That “real you”?
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Celtic Pirate Queen 1 year ago
Sounds like unmedicated bi-polar disorder. My ex would stop taking his meds when he got mad at me (WTF?) and would become completely irrational. That was just one aspect of his crazy.
#28
Either the regular in room 222 who always, always ALWAYS wet his bed, or the couple in 250 that were staying with us after their house had burned down who would inspect their towels each night and any tiny spot would come exchange them with the front desk, then inspect *those.*
This was a little "no tell motel" that sold rooms for 25 a night in 1990. Mainly catered to construction workers, cheap business travelers, and people who balked at an ID with their credit card because they weren't using their real name.
#29
I wasn't Front Desk, but their best stories were heard around the hotel.
This couple and their dog checked in to the hotel. I'm going to give them the names of Sam and Pat. They get into a fight, and Sam storms out, leaving Pat and doggo. Pat stays the night, but to punish Sam, leaves the doggo at the hotel in one of the staff service areas, where it is found.
No one knows who the doggo belongs to, end of day comes, member of the HR team brings the doggo home, as it can't be left wandering the hotel, obviously.
Next day, Pat wants to reconcile with Sam, but Sam is still upset about doggo being left behind and won't talk until Pat retrieves it. So Pat comes to the hotel, where staff explain a team member took the doggo home for safety and will go get it. Pat has a total breakdown and decides they will cause a scene until doggo is returned. They strip completely naked and climb onto the front desk and sit there, screaming for the doggo. Police are obviously called.
Police show up and chase Pat, who is apparently so slippery that staff are wondering if they'd covered themselves in grease pre-encounter (they had not, for the record). Cops eventually catch Pat and take them away.
I don't know what happened after that, but doggo was returned to Sam and Pat eventually.
SheamusFanFrom1987 1 year ago (edited)
I'm from Malaysia and we have a saying for people like these aka Sampat (meaning wacky or nutty or in worse cases, ret*rded). How ironic for the names XP
#30
Had a guest who pooped in the shower and left a "thank you" note on the wall. Classy.
#31
Some guy was hauling off on my GM (who was a really decent person) and I was doing houseman stuff. It just kept escalating and I finally said "Kevin, I'm gonna take out this trash." The guest looked at me like I just challenged him to a fight until I went around the corner with my bin full of garbage.
#32
Not a receptionist, but I did hotel security for a few places in the back half of the 00's.
-Got called a racist by a 150 person wedding party for asking that the literally building shaking music be turned down. This was around 1:30 in the morning and they were far from the only people in the hotel. The guy I had relieved when I clocked in warned me that they'd been an ISSUE all weekend. After this (and their refusal to tell the DJ to turn it down,) hotel management gave me the go ahead to kick them out. The cops had to get involved after they threatened me (one guest even making a grab at my weapon) and hotel management.
-Different hotel. This place was across the street from UAB Hospital, in Birmingham and a big, BIG chunk of the guests there were folks who were in town for their spouse, kid, etc. to undergo cancer treatments and other procedures that they couldn't get done at their local hospital. So the management was VERY strict about noise complaints because hey, a lot of the folks here are already exhausted and miserable. Got threatened on a few occasions there.
-Same hotel, noise complaint. I went up to the room, knocked on the door and I hear from the other side "Is that the stripper?" It was a bridal party (bridal shower? Whatever the bridal version of a bachelor's party is) and the bride opened the door. I told her "I'm flattered, but no. I do need to ask you ladies to keep it down." Thankfully, they were super cool about it.
#33
Had a guest one time that was problematic from check-in. First, he had a huge problem I had no clue who he was, saying he "was here all the time" even though I worked most days of the week and had never seen him before. Once I finally got his name and started checking him in, he asked how much the room costed, I told him the price and he immediately started complaining that it was too expensive even through he had booked the room online himself AND PAID. Not much I can do but keep checking him in and offer a free drink from the bar which he very quickly took. Later in the evening he came in with what we assumed to be a prostitute and drank heavily at the bar, then stumbled back to his room to do the deed with his lady friend. At some point in the night I received a phone call that I NEEDED to come back to the hotel because apparently he had "fallen asleep" in the shower and laid over the shower drain flooding not only his room, but the next two floors under him. He then blamed us for having s****y shower drains and refused to pay the damages. Now I remember his name...
Nuku Nyara 1 year ago (edited)
I've also had the pleasure of finding a drunk guest blocking the shower drain with his baked bum and flood it as well as the one next door and the two below. Was not the good type of naked to see 🙈
#34
I'm that guest
A couple months ago, I was staying in Minneapolis for a conference. One night, while I was sleeping, I had a bloody nose. When I woke up, it looked like a massacre. There was blood smeared everywhere on the white sheets, white comforter, and white pillows. I cleaned it up as best as I could and left a $100 bill out for the cleaning staff, hoping they would skip my room that day. When I got back that night, the room was completely blood free, but the cleaning staff were so good, they didn't even touch the tip I left them. On the little hotel writing pad, I wrote a note saying sorry for the mess and, to make it up to them, here is some money. The next day, I get back and the money and note are untouched. By this time, I'm starting to get frustrated and this pattern continues for the rest of the trip. I even added to the pot, but the cleaning staff were professional to a fault. When I checked out, I put the cash in an envelope, with the note and handed it to the front desk person to hand to the cleaners. I just hope they got the money and don't have me pegged as a problem guest who bleeds all over the bedding.
Roxy222uk 1 year ago
It may be hotel policy that staff are forbidden from accepting gratuities. This might be to ensure there's no bad behaviour from staff expecting tips, and also protect staff from accusations that they were behaving badly in order to get tips. I am sure they've had to deal with blood on bed sheets before, as well as night nosebleeds any woman can have an unexpected heavy night with her period. An apology note is a nice thing to do, though, and I am sure was appreciated.
#35
I've been in hospitality for over 12 years. I've been a GM for 6+ years. I have seen so many things. Most recently, maybe 8 months or so ago, I checked a guest in. He seemed perfectly normal. Asked me some basic questions, including about our guest laundry. I ameer his questions, give him his keys and tell him how to get to his room. 30 minutes later, I have police at the desk. Apparently the guest I checked in had crossed state lines and checked into my property after shooting his wife 3 times in the head.
#36
I worked in one of those all inclusive giga hotels in Spain. For a fixed price you have a fixed week of holidays together with thousands of other guests. Check ins were like guiding a herd of sheep.
This story is about an older lady (I assume between 60-70 years of age) from the UK. Before she entered the hotel we were already informed that this guest might be troublesome.
Apparently she visited regularly, like 3 times a year and always came by herself. The majority of her holiday week she would hang around the check-in counter complaining about all sorts of things.
My idea was that her complaints were the only way how she learnt how to communicate with others and effectively to get rid of her loneliness. As the week progressed me and my colleagues instinctively started to ignore her as most of her complaints had nothing to do with the hospitality of the hotel. And ignoring her pissed her of. So here we go..
One evening(on like her 4th day) she came running and screaming into the lobby accusing the hotel of robbing her. She said she was already very suspicious of all the staff members so when she took a shower that evening she put a shoe on her dining time. When she finished her shower (according to her) the shoe was on the floor instead of on the table. So someone must have entered her room to rob her!
Then she called the police and things kinda escalated. Since the story was so full of holes the Spanish police didn't do much and at the end of her stay she greeted us and said: See you in 3 months.
Wang Zhuang 1 year ago
If she's like this all the time, why not bar her from the hotel? The staff shouldn't have to put up with that
#37
It’s always about poop. I’m in maintenance but I work closely with front desk. A guest had laid some tissues down at the front desk and left them. The fd girl didn’t notice them for a while and when she finally did, she noticed a certain stench. Thought ok maybe it was their dog. She threw them away and wiped herself down with Clorox because ew. She was ranting to me about it when I had to go to the bathroom… and discovered s****y paper towels in the trash… and a toilet seat covered in s**t. It was even on the stall walls. How?!
My boss told a story of a wedding reception and how a lady had gotten p**s drunk and shat herself, leaving a trail from the meeting room all the way to the elevator and the carpet in the halls.
It’s always poop 😭.
#38
The couple on the 9th floor room in full view of the 10th floor restaurant in the neighboring tower late evening, dark, with all their lights on, having romping sex with their curtains wide open. Restaurant manager called me at the front desk to figure out which room it was and to alert them they had an audience. Oh they knew and just thanked me for calling and carried on. Hotel manager had to go up and have a chat with them and point out there were children in the restaurant too.
Then there was the fellow who jumped from one of the towers one night and we didn't know until someone came in to say there was a body outside. Just horrible.
Lots of hookers with damp cash who wanted change but no way was I touching those bills. Then they'd act like I was the problem.
Drunken guests making everone miserable. Other guests soliciting the bellman or room service guys for sex..much more common than with with female staff.
Worse was the old ex military hotel security duo who used any excuse to beat up homeless guys just trying to stay warm in the stairwells.
Not really answering your question as overall, there was lots of entitled trash and poor souls who came through the doors.
#39
A guest who refused to pay for the room after using it for a few days. They checked in under one name, then the credit card was flagged for fraud. When we confronted them about it they tried to play it off as an “honest mistake” and proceeded to leave without paying, claiming they were “too busy” to handle it right then. After series of phone calls it took a while to sort everything out but it was a mess.. it’s wild how entitled some people feel when they walk into a hotel.
What do you think ?
Learner Panda 1 year ago
Staff in any capacity have the ability to make your visit/stay a joy or absolute hell. I will never understand the people who abuse, upset or otherwise threaten the very ones who are there to help.
Guess Undheit 1 year ago
And to think I was called "difficult" because I expected a NON-SMOKING floor room I had booked, and the idiots put me on the smoking floor.
Bertha Madott 1 year ago
I’m afraid I was the obnoxious guest once. I was alone. Florida port city. Going on a cruise. The hotel was the official hotel associated with cruise. “Transportation to ship” included. Everything hugely expensive but such is life. Sunday morning cruise departure time. I am in the lobby super early. Bus never shows up. I bother the staff constantly as cruise departures can be chaotic. I beg plead cry. Terrified of missing the departure. Eventually someone does something and I get to the dock on time. To this day I don’t know what I should have done. Life experience….
Gavin Johnson 1 year ago
We looked after Premier League Footballers for our local team when they had just signed or were on loan, one player arrived at the main desk, asked if we could sort a room change and help him tidy his old room up, no problem there, why do you want a change though? He casually mentions that his now ex-girlfriend is ODing in the bathroom ‘cause he’s just split up with her and she’s taken a mixture of pills.. I’ve got to run up to his room, get the poor woman sorted and on her way to hospital, she’s got no-one to support her as she’s not in her home town, we become her support network until she’s able to leave hospital and we help her move home. Footballer moves room, doesn’t ask how she is or even mention her. Scumbag. Read Hotel Babylon if you like stories from a Concierge who’s seen it all, I was a Concierge, you experience all kinds of stuff, good and bad.
Learner Panda 1 year ago
Staff in any capacity have the ability to make your visit/stay a joy or absolute hell. I will never understand the people who abuse, upset or otherwise threaten the very ones who are there to help.
Guess Undheit 1 year ago
And to think I was called "difficult" because I expected a NON-SMOKING floor room I had booked, and the idiots put me on the smoking floor.
Bertha Madott 1 year ago
I’m afraid I was the obnoxious guest once. I was alone. Florida port city. Going on a cruise. The hotel was the official hotel associated with cruise. “Transportation to ship” included. Everything hugely expensive but such is life. Sunday morning cruise departure time. I am in the lobby super early. Bus never shows up. I bother the staff constantly as cruise departures can be chaotic. I beg plead cry. Terrified of missing the departure. Eventually someone does something and I get to the dock on time. To this day I don’t know what I should have done. Life experience….
Gavin Johnson 1 year ago
We looked after Premier League Footballers for our local team when they had just signed or were on loan, one player arrived at the main desk, asked if we could sort a room change and help him tidy his old room up, no problem there, why do you want a change though? He casually mentions that his now ex-girlfriend is ODing in the bathroom ‘cause he’s just split up with her and she’s taken a mixture of pills.. I’ve got to run up to his room, get the poor woman sorted and on her way to hospital, she’s got no-one to support her as she’s not in her home town, we become her support network until she’s able to leave hospital and we help her move home. Footballer moves room, doesn’t ask how she is or even mention her. Scumbag. Read Hotel Babylon if you like stories from a Concierge who’s seen it all, I was a Concierge, you experience all kinds of stuff, good and bad.
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