30 Times When IT Workers Couldn’t Resist Face-Palming At The Requests They Got, As Shared In This Online Group

I've actually been out on that EXACT call. Back then people just didn't make the connection ( pun definitely intended) that you still had to PAY the phone company for a computer line. I argued for an hour with one old fart, that "high speed yadda yadda B's BS bs wasn't billed the same way." Maybe not but you still have to PAY the man, sir.

Good call.

I hope the other two in the department started looking for new jobs after that.

Don't ask if it's plugged in, say to the customer to plug it in firmly. If you keep on asking the same question and getting the same wrong answers change your questions.

how many time i get call from people who says their computer doesn't work, asked them if it's plugged in and says yes and when people go on site and the solution was: i plug the power cord. like Dr. House says: Patients LIES.

Excellent way to ensure more such pointless trips. Hm.

I used to be the designated person in my insurance office to help agents work our software. It wasn't my primary job she I didn't have time for BS. It was late 80's so it was floppy discs. I can't tell you how many calls I got from people who didn't know how to use computers. We sent very clear instructions without the discs. The most common calls were 1) computer unplugged, 2) monitors not turned on and 3) how do I put the disc into the computer. Argh! Fortunately I got promoted out of that dept and it was someone else's problem!

My brother had to fly to Norway from Manchester UK just before Xmas one year as they had a computer problem that their own techs couldn't sort out. They'd checked it was plugged in and everything - he walked in and just switched the plug on. When he got home he told his kids he'd brought Rudolph home - reindeer steaks

I had an error like that in my car...only it's a 2009 Dodge avenger, and the code that lets you know the gas cap is loose pops up as 9ascap...so my ass was going " Nine ass cap? WTF does nine ass cap mean?" My roommate quickly googled and said "that says gas cap dear"......

Lol. Had to look up pebcak (problem exists between chair and keyboard)

I've heard of PICNIC issues before. Problem In Chair, Not In Computer.

PEBKAC error.

Here you're supposed to give a long and detailed explaination regarding the history of touch screens, how they work, the difference between resistive and capacitive touch screens, etc. until the point where the client starts see touch screens in their dreams and never do this kind of BS.

Lol on the original post they wrote their solution was to take the monitor away because it was "broken" and telling her they only had replacements without a scanner.

She didn't hit it hard enough

Plot twist: she is a time traveler from the future.

haha! oh wow I'm weak.

I have no words.

remember getting a call from someone who printer wasn't plugged in and refuse to go under the desk to plug it back. "it's not my job". we had to get there and plug it.

A six am meeting, and a lack of sleep from preparation may have frazzled her brain a little too much - to me as an introverted night owl it sounds horrible. But I would be quite fine with climbing under a desk instead of having to call another human. I feel like that lady needed a relaxing chair and a coffee

The worst karen happened to you, and at night

Never ask if it is plugged in. Always ask to unplug and plug it in again. This will and solve the problem and they have found out themselves that it was not plugged in.

Not even close to the worst.

This is kinda of F ing embarrassing for females..so far most of these stories start out with "this lady called......"

And pissed in her coffee pot, which probably tasted like it already

Erm - why not phone the electrician for her? That wouldn’t have been so bad - and I think if you buy a packaged thingy that maybe says that your computerization is just one step with this company and then it isn’t- I somewhat see the frustration.

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Or, instead of losing a customer you could just buy an extension cord to plug it into a functional outlet, and mark-up the cost of the cord 600%.

Are these people even real seriously ?! That's insane

This is actually a good job, instead of dealing with complex problems. In your work history it would show you brought in a lot of $ regardless of the work you did.

She didn't know what the power button looked like. I run into that a lot and I'm certainly no IT

lazy bitch.

Wow, that's more of an HR problem!

I was there and those solar flares did interfere sometimes, but it did lead to some funny conversations---( It's WHAT?? Sunspots. I don't believe you!)

A woo wa, a woo wa, Sun begone, begone.....

That's because OP IS a god.

IT gets 2 responses. We do our job so well they never see/need us "what the hell are we paying you for" or when something goes wrong "you're useless, what are we paying you for" ... it's a lose/lose situation.

Someone in my business course suggested I do IT help, after I gave someone some assistance for logging into their student email. I said that I wasn’t really that good, but my actual reason is I’d have zero patience with some people..