Everyone who has worked in retail knows that for every good customer, you get 2 horrible ones pulling up in the parking lot. It's a law. Like gravity.

But some people are so rude, so annoying, and so malicious, it's like they're on a quest to make as many workers miserable as possible. And sometimes they succeed.

When someone like that ruins your day, there's only one thing you can do. Vent online. I mean, you can't punch the jerk or anything—you're still in uniform. Pull off a stunt that damages the reputation of the company you're working for and you're out the door.

Bored Panda has compiled a list of these stories to show you that people in retail really deserve our respect; they go through these situations every day. For more similar experiences, check out our older pieces here and here.

#1

Customers-Stories-From-Hell

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Ripley
Community Member
2 months ago

Oh. My. God.

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#2

Customers-Stories-From-Hell

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pusheen buttercup
Community Member
2 months ago

Glory hounding. Trying to do the right thing for the sake of appearances whether it kills anyone or not

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In our piece on some of the most ridiculous customer demands ever, we mentioned one study that's relevant here as well.

Turns out, people treat retail workers worse when they're looking for bargains than if they were less price-conscious. The University of British Columbia (UBC) Sauder School of Business paper, which was published in the Journal of Consumer Psychology in 2017, looked at several factors to determine how customers treated employees.

One variable researchers analyzed was the words customers used when speaking to customer service workers.

"When shoppers focus only on paying the lowest price, they become less attuned to understanding the human needs of others, or even recognizing them," Johannes Boegershausen, a UBC Sauder Ph.D. student who co-authored the study, said in a press release.

#3

Customers-Stories-From-Hell

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ADHORTATOR
Community Member
2 months ago

the final sentence killed me :-)

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#4

Customers-Stories-From-Hell

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Sum Guy
Community Member
2 months ago

I would use that even if my father didn't die... you got served and I wasn't rude to you... smiling is nice, but you can't expect someone to be smiling the whole day

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#5

Customers-Stories-From-Hell

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Shelp
Community Member
2 months ago

This is absolutely infuriating

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Researchers also analyzed customers' feelings towards the employees by showing them pictures of a flight attendant in the Ryanair (bargain) uniform, the Lufthansa (luxury) uniform, and a neutral uniform. Customers viewed the Lufthansa and neutral flight attendants as equally human, but they saw the Ryanair flight attendant in a poorer light.

"We simply varied the brand, and found that people ascribed lower capabilities for experiencing emotions and feelings to the Ryanair flight attendant," Boegershausen explained, adding that this subtle dehumanization can take many forms and is not necessarily intentional.

#6

Client From Hell.

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columbokateUK
Community Member
2 months ago

Can someone explain this please ?

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#7

Customers-Stories-From-Hell

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Ripley
Community Member
2 months ago

At least he's honest.

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#8

Customers-Stories-From-Hell

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pusheen buttercup
Community Member
2 months ago

Brain exe has stopped working

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Another experiment had participants communicating in a live chat with a rude customer service representative. They were then offered the chance to punish the employee through a complaint. The researchers found participants were 18 percent more likely to give a rating that would lead to disciplinary actions against the employee when shoppers were adopting a price-conscious mentality than when they were not.

The researchers say the findings could help owners and management of discount stores, as the problem could affect their employee retention—previous research has shown that employees who experience rude and inconsiderate customer behaviors report higher levels of emotional exhaustion, job dissatisfaction, and burnout.

Judging from these posts, retail employees deal with a lot of dumb stuff. At least they're strong enough to laugh from their misery.

#9

Customers-Stories-From-Hell

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Ripley
Community Member
2 months ago

Imagine being so small-minded that you have a meltdown over what fried potatoes are called.

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#10

Customers-Stories-From-Hell

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Sum Guy
Community Member
2 months ago

I get it... the mind is a stupid thing and will often do something like this

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#11

Customers-Stories-From-Hell

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Jayne Kyra
Community Member
2 months ago

Stories that end too soon...

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#12

Customers-Stories-From-Hell

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pusheen buttercup
Community Member
2 months ago

Ohhhh I've been there. I really have. There is genetic variation within every race... You can't say "you're not caucasian, because your nose is too big". I don't appreciate idiots who think they know your race better than you

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#13

Customers-Stories-From-Hell

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Equine_Ravenclaw_Directioner
Community Member
2 months ago

This is hilarious, I can't stop laughing.

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#14

Customers-Stories-From-Hell

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Ripley
Community Member
2 months ago

I'd say that lady is definitely going to miss her flight once the "grade-school educated" security person is through with her.

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#15

Customers-Stories-From-Hell

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Paul K. Johnson
Community Member
2 months ago

They tried to steal your work. Charge them double.

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#16

Customers-Stories-From-Hell

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pusheen buttercup
Community Member
2 months ago

It's so sad... Even if you don't like lgbt, you could at least be civil enough. Surely there is some area between best buddies and worst enemies. I know this because I met people who believe i am going to hell, but they're still my friends :)

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#17

Customers-Stories-From-Hell

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Equine_Ravenclaw_Directioner
Community Member
2 months ago

Aren't you allergic?

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#18

If Your Husband Worked More, I Would Not Have To Pay You For Your Hobby! (On Today's Client From Hell)

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pusheen buttercup
Community Member
2 months ago

Wow, crazy people

Kirsten Kerkhof
Community Member
2 months ago

That could've been me! I make dance costumes as well, and it's amazing how many people think that, because it's a hobby for them, outfitting them should be a hobby for me.

Samantha Lomb
Community Member
2 months ago

I think this is common among crafters, where people think it is a hobby so you shouldn't be paid for your time

Amanda
Community Member
2 months ago

You wouldn't have a problem paying the fee if YOUR deadbeat husband worked a little harder..

Kathryn Baylis
Community Member
2 months ago

They signed a contract, agreeing to the price and the hourly rate. If they took her to court, and tried to use the excuse that they didn’t read the contract so shouldn’t have to pay the full price, once the judge stopped laughing at them, they’d be thrown out of the courthouse and both held in contempt and fined for filing a frivolous lawsuit.

danielw
Community Member
1 month ago

the problem is, most likely, they're just not going to pay, and for a few hundred bucks, it's not worth going to court over.

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Roxy Eastland
Community Member
2 months ago

"Why should I pay you to do your hobby?' - err, why should she make the outfit for you? That argument makes no sense.

CrunChewy McSandybutt
Community Member
2 months ago

I once interviewed for a temp service and the lady said, "It will be nice to have some extra money for clothes and shoes." and I said, "Yes, and paying for rent and food."

Amanita muscaria
Community Member
2 months ago

Ahaha. Goodbye! See you never!

cybermerlin2000
Community Member
2 months ago

*Cancels order*

Kirsten Kerkhof
Community Member
1 month ago

It's not always that easy sadly. In more than a few cases you already bought fabrics etc that are so specific to that customer's wishes that they are likely to end up in the stash. A deposit will cover those expenses, but there is a certain amount of Gentlemen's Agreement and goodwill that goes in this business, and sometime you get burned.

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A Random Panda
Community Member
2 months ago

Oh, I miss looking through costume catalouges at ballet. It was fun to imagine what performances I could wear them at.

Id row
Community Member
2 months ago

I would have dropped that client like a hot bag of garbage.

Narwhal Blast
Community Member
2 months ago

I would say sure and have them do something for me for free, maybe even something that they work and see how that sounds to them. Usually, they just swear at me because I paint for hobby and they actually work, without them realising I'm an architect and I paint on commission....

FlitterBug
Community Member
2 months ago

I'd have made a comment about having a wife, whether or not it's true people shouldn't assume you have a s/o and even more so shouldn't assume if you do that it's a heterosexual/romantic relationship (tried to phrase it right).

Debrina Blackmoon
Community Member
2 months ago

Then be like, "yeah, and she's way more man than you could ever hope to be!"

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Alex the awful German
Community Member
2 months ago

how rude and impudent can someone be?!?

BG Rey
Community Member
3 weeks ago

Where do these people come from!!

backatya
Community Member
1 month ago

the nerve of that guy. Who cares if she had a husband working or not. But the labor needs to be paid as well. Nothing's for free

Lana Jig-maker
Community Member
1 month ago

Hey I need an outfit or two. anyone got a website of their work?

Mónica Elisabeth Sacco
Community Member
1 month ago

Idiotic macho

Mauve Mouse
Community Member
1 month ago

Not to mention this is a highly specialized field requiring both creativity and practical knowlege.

Mickie Shea
Community Member
1 month ago

That's her own fault. She bought be get'n a husband. One who can work hard.

Meami
Community Member
1 month ago

Why do people always think that artists and sewists will work for free???? It's so maddening!

Pusfarm
Community Member
1 month ago

These f*****g entitled idiots that expect people to put themselves out for nothing in return infuriate me!!!

Hollysmom
Community Member
1 month ago

The nerve

Iva Kazalova
Community Member
1 month ago

That bitch would get slapped so hard 🤬🤬🤬

Curry on...
Community Member
2 months ago

Some people are just filled with venom.

Victoria Pitt
Community Member
2 months ago

ew omg.

Grumble O'Pug
Community Member
2 months ago

omg!!!!

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#19

Customers-Stories-From-Hell

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troufaki13
Community Member
2 months ago

Ah yes, money is overrated

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#20

Customers-Stories-From-Hell

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Sum Guy
Community Member
2 months ago

I wonder why he is no longer in business

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#21

Customers-Stories-From-Hell

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pusheen buttercup
Community Member
2 months ago

Thieves trying to look innocent

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#22

"Clients From Hell" Really Earned Its Name Last Week.

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Equine_Ravenclaw_Directioner
Community Member
2 months ago

At least they apologized.

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#23

Customers-Stories-From-Hell

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Bernd Herbert
Community Member
2 months ago

you can't be THAT dumb!

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#24

Customers-Stories-From-Hell

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Bernd Herbert
Community Member
2 months ago

As A German I find that very disturbing

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#25

Customers-Stories-From-Hell

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pusheen buttercup
Community Member
2 months ago

I think they just felt awkward

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#26

Customers-Stories-From-Hell

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QueenMiri
Community Member
2 months ago

F*****g racist c**t.

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#27

Customers-Stories-From-Hell

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Sum Guy
Community Member
2 months ago

Nothing will stand out there

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#28

Customers-Stories-From-Hell

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Sista of the moon
Community Member
2 months ago

Website domains are expensive.

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#29

Customers-Stories-From-Hell

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Sum Guy
Community Member
2 months ago

Wow... just wow

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#30

Customers-Stories-From-Hell

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Sum Guy
Community Member
2 months ago

She just wanted the aesthetic

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#31

Customers-Stories-From-Hell

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Lunar Bicycle
Community Member
2 months ago

When I worked in a garden center, a really friendly customer laughed and told me he had just embarrassed himself at another garden center by asking employees there, “Do you have chlamydia?” He said they just stared at him for a moment, so he followed up with, “Do you know where I can find chlamydia?” He then realized that he meant to say “clematis” and immediately turned around and left. I helped him find our clematis, and, as he was leaving, said, “At least you didn’t say you were having trouble finding the clitoris!”

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#32

Customers-Stories-From-Hell

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All Lives Matter
Community Member
2 months ago

oh no

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#33

I Played Your Music For My Friends, So Give Me $400 Or I Will Sue! (X-Post - Clients From Hell)

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Ripley
Community Member
2 months ago

Oh no, I want to see them take it to small claims . . . I want to see how far it will fly when it's thrown out.

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#34

Customers-Stories-From-Hell

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mulk
Community Member
2 months ago

Ctrl + z ?

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#35

Customers-Stories-From-Hell

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WilvanderHeijden
Community Member
2 months ago

Ok, we'll rename this fee to education-fee and raise it by 50%. The lesson you've learned is that you don't pretend to be rich when you haven't got a dime to spare.

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#36

Customers-Stories-From-Hell

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troufaki13
Community Member
2 months ago

Maybe I can, but it will be double the price!

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#37

Customers-Stories-From-Hell

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mulk
Community Member
2 months ago

"Do you prefer apple or pear?" "yes"

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#38

Customers-Stories-From-Hell

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mulk
Community Member
2 months ago

It's like: "make me appear first on google search when somebody search for [goddam words which have nothing to do with the customer's business]"

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#39

Customers-Stories-From-Hell

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Vorknkx
Community Member
2 months ago

Have you had one of those cases when you can't remember a password, ask for a reset, and when you type in the new password, it says that you can't use the old one :D

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#40

Customers-Stories-From-Hell

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Equine_Ravenclaw_Directioner
Community Member
2 months ago

Okay

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Note: this post originally had 65 images. It’s been shortened to the top 40 images based on user votes.