Get Premium
Dark mode theme is available exclusively for premium users. Learn more about the benefits of subscribing.
No fees, cancel anytime.
Dark Mode 
No fees, cancel anytime 
then open in external browser
and click "Open in External Browser" 
Retail Workers Share The Most Memorable Attempt By A Customer To Scam Their Business (35 Pics)
A recent survey found nearly one in five shoppers said they have executed self-checkout fraud. Some of these tricks even have names: 'the banana trick,' 'the switcheroo,' 'sweethearting.'
But when it comes to serial retail scammers, the fraud goes much further than foolishly ‘mistaking’ carrots for a honeydew melon. It gets way more desperate too. So when someone on Reddit posed a question to retail workers “what is the most desperate scam a customer has tried to pull on you?” the answers crazier than fiction started flooding in.
From trying to pay with a coupon that says “guaranteed and payable by Bill Gates” for an iPod to a person wishing to return something without actually bringing the item, these are some of the most insane retail stories with a comedy, horror and drama twist all at once.
This post may include affiliate links.
#1
I worked for my mom in law at her home decor store. I had an older woman come in and when I rang her up she said she got a discount because she was the owner's mom. My immediate reaction was to yell, "GRANDMA!" and throw my arms out like I wanted a hug. She left very quickly. BTW it was not my grandma in law.
Calypso poet 4 years ago
I worked at a bar, let's say O'Malley's. Men especially would try to bully me because I was early 20s to get there way. They would say they were friends with the owner Mr. O'Malley. Sorry. The owner is Ms. Smith and they used the name to sound like an Irish pub. Wow would they get mad. And when you would finally see the owner she would laugh!
Brandi VanSteenwyk 4 years ago
The only way to make it better would be collapsing in tears of hopeful glory and exclaiming "Praise the Lord!! We've been searching for you!! Your grandson needs a kidney and you are his last hope!" while awkwardly twirling "Grandma" around in a bear hug.
RELATED:
#2
Worked in a bottle shop. One afternoon a shady character entered and spent 10 minutes browsing the liquor section. I stayed at the checkout and watched him on the CCTV. He ended up shoving two bottles of Johnnie Walker Blue down his pants and walked out. Store policy is not to confront shoplifters; that's what insurance is for. I called the police and burnt the footage onto a DVD for them to collect. About an hour later the same guy returns with the bottles demanding a cash refund because he 'purchased the wrong type'. Just as I was telling him I can't do a refund without a receipt the police walked in to collect the footage. He left with them in handcuffs.
Katie Lutesinger 4 years ago
Oh man, and Johnny Walker Blue Label is EXPENSIVE. In a lot of shops it would be behind the counter or in a glass case. We're talking $300AUS a bottle here. 😳
jodi Ben nafla 4 years ago
We had customer take things off shelves and try to return without receipt..
#3
Our store is carryout only — we don’t deliver the pizzas we make. We once had a customer call and have a long and angry conversation with me because I wouldn’t deliver to her. She proceeded to say (a couple of times), 'You must be new here. I know the owner personally,' to which I responded, 'Well, I’m the owner's daughter, and we don’t deliver.'
Colin Matthews 4 years ago
Oh the old "I know the owner" routine. Pretty lame-in a small business everyone knows the owner...
Roger Haywood 4 years ago
Do you deliver? No mate, just chicken, beef and fish. (Do liver) - Peter Kay joke.
#4
This person came in with a coupon for a free iPod. The fine print said, 'Guaranteed and payable by Bill Gates.' I asked why Bill Gates would pay for an Apple product. They left.
Hans 4 years ago
That is obvious: because he earned so much on creating a COVID-19 flat earth and inserting vaccination mind-control chips into reptilian people who fight chemtrails. Or something like that.
N G 4 years ago
You forgot that this is being done on the set of the faked moon landings
Load More Replies...
Two_rolling_black_eyes 4 years ago
I feel sorry for the person with the coupon - most of us don't read the fine print when we get one. Its like the fake lottery ticket for a gift - just a cruel prank that's not funny.
Leslie Burleson 4 years ago
I'm thinking it might have been a person who actually believed what was on the coupon. Unfortunately scammers target the most vulnerable in society .
#5
Years ago I worked at a small hardware store where they were constantly getting huge rolls of copper wire stolen. One day this guy and his girlfriend come in to return a roll. I was a few months in on the returns counter. They had no receipt and when I scanned the item for the return it was only doing the price per foot. I couldn’t figure out how to get the sku or the price for the whole roll. Called the manager and he comes out and right away knows there’s no way these people bought a roll and returned it. So he asks when they bought it and they say two weeks ago ( the common response ) and my manager tells them “oh really because the last time we sold an entire roll was over 3 months ago” the guy starts to get brave and tells him “so you’re saying I stole it?!” And my manager says yes. They end up leaving and left the roll behind. Before they leave the store the guy says “I’m coming back and bringing the cops” manager says “go ahead that way you can explain to them how you stole the roll”
Neil Bidle 4 years ago
I feel like they should have had the rolls stored somewhere out the way, especially with it being a continuous problem...
Bill 4 years ago
I build solar fields and we keep little wire onsite and the scrap goes back to the shop
Load More Replies...
#6
I had a woman try to return something without actually bringing the item
WilvanderHeijden 4 years ago
They are betting on the presence of a spineless manager to allow the return.
Load More Replies... Kira Okah 4 years ago
Seen this one, also people trying to return things that they are currently wearing
T J R 4 years ago
They seriously try to return it when they are wearing it!!?? Oh my goodness I wouldn't be able to keep a straight face. What is the reason they give for wanting to return it?
Load More Replies...
Parky 4 years ago
I've had this, customer said the item fell apart, I apologised and told her to fetch it in an of course we'd exchange it, she kicked up a stink and manager caved and gave her a new one, then proceeded to lecture me on customer service. Ok , so we just give out free stuff to criminals then.
bryguy 4 years ago
When I worked in retail I seen this several times. They would claim they don't need to bring the product because it has a lifetime warranty without receipt needed. I would always return with "how do we know it's defective though if it isn't here?" They would look puzzled like it didn't even occur to them they'd need it at all.
Lousha 4 years ago
Had a woman once come into the store without a receipt or warranty, wanting a new device. Ok, what type, what price range? No, we need to replace her device. Why is that? Because she lost it and per the insurance we have to replace it. 1, We didn't offer any insurances, only warranties. 2, Without a receipt we had no idea if she'd ever been to the store before. 3, Per her own admission she bought the device 6 months before. Our warranty was for 3 months. 4, For the type of item nobody anywhere carries insurances for having lost it. Tried to explain all that to her but all she did was yelling and fuming. Her husband was mortified and eventually pushed her aside and bought a device for her, apologising to us. The woman was still screaming and cursing as they left.
#7
I was working customer service, and part of my job was to answer any incoming phone calls. We got a call from a guy claiming to be from technical support. He told me that he wanted to update our systems, and to do so, I needed to follow his instructions. I obviously knew this was a scam but decided to play along. He told me to log in to our computer, ring up a gift card for $100, say he paid cash, then read off the gift card number for him. He said that would update our systems! Still the funniest scam attempt I've ever seen
Cecilia Herrera 4 years ago
The pity of this all, is that someone, somewhere will follow his directions.
Monday 4 years ago
At least by playing along for a while they reduced the amount of time he could spend trying to trick others.
Load More Replies...
Adam C 4 years ago (edited)
I always play along. One time I over acted. Scam: Sir you have virus in your computer. Me: Omg omg please help me. This is a work pc...help me...they will fire me if they find out..I'll give you everything. $1000 and my wife. They hung up.
Truth Monster 4 years ago
Fun story: this is one of the first things I learned as a clerk as Big Box Store ages ago about these scammers. So I answered a phone and a man said he was a technician trying to fix the ATM, I thought he was a scammer and I ended up hanging up on him. He called back later and got my manager. Turns out he was legit. He was actually trying to fix the ATM.
Alexis Draskinis 4 years ago
We have an actual "training" video about this. And our POS screens will show it as a notice during the day. We also have to verify that the customer is in front of us whenever we ring up a gift card
T J R 4 years ago
With the amount of scam calls that I handle in a day, the scammers really don't have to try hard anymore. It's awful.
Load More Replies... Brandi VanSteenwyk 4 years ago
I overheard an elderly patient relating all of the recent scams trying to get her to her daughter. Thankfully she and her daughter were smart enough to call a turd a turd. I must admit though, the wide array of methods scammers are now using (texts, calls, emails, snail mail etc) left me shocked. And I'm a huge fan of scambusters on YouTube. Definitely not naive.
DC 4 years ago
Oh my ... I keep scammers busy on the phone as long as I can ... I know the guy on the phone is just a poor, fug dub person who didn't plan this, but otoh, there are people doing honest work who also didn't have a headstart ... as long as they're busy with me, they don't have anyone on the line who falls for it.
#8
I once saw someone trying to return an empty 10-pound bag of ice because it had melted too quickly.
earringnut 4 years ago
I just left it in my car for an hour or two. My windows were all the way up so I know no one stole them.
Load More Replies... Cheryl 4 years ago
When I worked at Shoppers a woman bought back an orange cause it wasn't sweet enough
T J R 4 years ago
Did she get her refund? It boggles my mind that there are people who think nothing of doing things like that.
Load More Replies...
Jojo Dancer 4 years ago (edited)
Couple years ago, I witnessed a lady return a christmas tree to Costco... in February.
#9
I worked in a grocery store. One night, a guy kept walking back and forth in front of the doors while jerking a plastic bag around. Finally, after his third try, a big jug of wine broke through the bottom of the bag and smashed right in front of the doors. He started yelling that our bags were [trash] and that we better get him another bottle. I walked him outside and told him we couldn’t replace it because we didn’t have any wine jugs filled with black cherry Kool-Aid. No, wine doesn’t smell like that.
Muff_Fluff 4 years ago
Only thing he could have done better would be to scent the kool aid with a tiny bit of leftover wine and cut a hole in the bottom.
Load More Replies... 
Brandi VanSteenwyk 4 years ago
Poor guy didn't even get his Kool-Aid after all that effort and planning.
#10
I was working at a place that had soft-serve ice cream on the menu. One day, a lady came to the counter and said, 'I'm really sorry, but my daughter dropped her ice cream and she's really sad about it. Do you think you could give me another?' I was about to, then I realized our ice cream machine was broken that day and we hadn't sold any. I looked back at her and told her that the ice cream must've not been from us because of the machine. She turned bright red and mumbled, 'Oh, then I guess it must be from Dairy Queen or something,' and left quickly
Seule Forever 4 years ago
That's a dirty trick, using the "sad child" card, to have the employee sympathy...
#11
A woman came in, grabbed an herb-roasted rotisserie chicken, plopped down in the casual seating area, ate 85% of it with her bare hands, then brought the carcass to customer service and tried to return it
Terry Tobias 4 years ago
Please don't blame mental illness for something that's simply plain audacity. The mentally ill would just want to eat because they're hungry and don't realize what they're doing. The jerk who scams know EXACTLY what they're doing and makes a plan in which to get something for nothing. No sympathy here!
Load More Replies...
ButterScot 4 years ago
I had something like this happen a a restaurant I worked at. Guy at 90 % of his food then told the waitress it smelled funny.
bryguy 4 years ago
Right there in a public retail store? lol. At home or a restaurant, sure you do you. Retail store... no.
Load More Replies... #12
I used to work at a game store. One time, a woman came in and asked for two PSPs, two Xbox 360s, and a handful of games and accessories. When it was time to pay, she handed me a 'credit card' that was not laminated and appeared to come from a home printer. I told her the card wouldn’t work and she told me to scan it anyway. I scanned her fake credit card, which clearly didn't have a magnetic strip, and of course it didn't work. She told me to just type the number in on the computer. I refused, and she told me she would be back with cash. I put everything back on the shelves. She did not return.
Vicky Zar 4 years ago
Is it possible that she stole the number from someone else, printed it on her fake card and hoped the cashier would just use the number and so get to the money?
Vicky Z 4 years ago
Probably... that's why it's good the employer didn't type the number since it looked fake... of course for such a big amount it would still need a pin code but for a smaller amount it could work by typing the number!
Load More Replies...
Toujin C'Thlu 4 years ago
Okay, just how stupid was this woman to think this would actually work?!
T J R 4 years ago
Super stupid because had she ordered it all online she would've actually gotten away with it.
Load More Replies... Kim Shannon 4 years ago
Seriously, people, if you're trying to scam someone, at least put a little effort into it
Vasana Phong 4 years ago
So... just like someone printing fake cash, she did this with a credit card??
Leslie Burleson 4 years ago
It sounds like it was a stolen number ... buuuut , what about when you get approved for a card online ? They give you a printable version with the card info . At least they used to
Mundane Adventures 4 years ago
Should have typed in the wrong number or incorrect cvv or expiration date. Then call the number on the back. Scare the $#|+ out of the fraudster.
#13
A guy comes in to fill his sons aderall script. Guy is super twitchy and son is chill as could be. For all controls we are supposed to run a report that shows every where in the state they have filled any. Of course the report is a mess, multiple pharmacys, multiple scripts, multiple doctors, all the red flags. To top it off an aderall script within that week had been filled so we really couldnt fill this one.
Dad comes back we tell him that we cant fill it and dad starts going on about how his wife must have filled it but they need some for today blah blah blah. We decline and his last words to us are ‘my son needs them for a birthday he has to go to today cant you help?’
No dude we cant help. Youre clearly taking your sons pills, get help and stop using your son to get high on prescription drugs.
avylol08 4 years ago (edited)
Wait does ADHD meds do the opposite of calming them down and making them focus for people who don't have ADHD??
arienne libbrecht 4 years ago
ADHD meds are stimulants, hence why they are a controlled substance. They help ADHD people by calming them down and helping them focus. For everyone else, not so much.
Load More Replies...
Annabelle 4 years ago (edited)
Because the dad was in withdrawal and the kid might not have ADHD to begin with or had enough meds.
Load More Replies...
#14
I used to work at Best buy. This guy came in and returned a laptop saying that the box had some old laptop in it. He was yelling and screaming that we dont know how to do business. Manager gave him full refund. We started to check that old laptop he brought in. It won't turn on. Looks like the motherboard was toast. We pulled the hard drive out and started checking the data. Hard drive was completely fine with everything on it. We started looking for the clues and found the pictures of the guy who returned the laptop. It was his old machine. We had all his info. Manager called him and said he has 15 mins to bring the new laptop back or he is calling police. That guy came in, dropped the laptop at front desk. Never saw him again in the store
Monica Martinez Castañeda 4 years ago
Sorry, but I think this only happens in the USA. I mean, in Spain if you come with an old laptop, that doesn't match with the box, pretending that they sold it to you instead of the new one, there's no way you're getting a refund. I guess the "customer is always right" has made american customers try all this types of scams, knowing they're most probably getting a refund
Bob Knob 4 years ago
"customer is always right" mentality has made Americans go f*****g nuts.
Load More Replies...
Andrew 4 years ago
Big corporate retail stores in the US all have very very generous return policies. They have the resources to do so. And thus these crazy return stories do happen from time to time.
T J R 4 years ago
That happens every now and then to me. Most of the time if I scroll all the way to the stop of the page, then back down to the one I was reading, the "Show Full Text" button will be there. It doesn't work 100% of the time though. Other times I go back to it after finishing the article and the button will finally be there.
Load More Replies... Vasana Phong 4 years ago
Sometimes you gotta do so much work to prove a point, glad they did in this case
Bisexual Backflipping 4 years ago
He bought a laptop, and used his old one to get a refund. They made him give them back the new laptop.
Load More Replies... #15
I sold a guy a phone years ago when I worked for a wireless carrier. I spent an hour getting all his information transferred and setting up the phone. He came in the next day with a shattered screen. Apparently he didn’t remember that I was the rep who helped him and proceeded to tell me that the phone was like that when he left the store. Needless to say, the phone was not replaced
#16
I worked at Arby's, and we closed for a week while our store got remodeled. We were all there one day during that week preparing to reopen when someone called and claimed we'd messed up their drive-thru order the previous day. They demanded that we remake their order for free. The manager had to fight laughter while telling him that we'd been closed for a week
Adam Jeff 4 years ago
The sad thing about this and several similar ones in the list is that on any other day they would presumably have given them the refund. So it probably works 99% of the time.
LazyPanda 4 years ago
Mm. I haven't quite had that experience in my town! "The customer is always right" went out of style years ago and these places will grill you. Unless of course, they're doing what one of the other posts mentioned, which was to lean on the insurance to protect employee safety
Load More Replies... Simzabandz 4 years ago
HEY DONT BE MEAN HAU Lol he probably ordered this in his imagination lol. Treat special people proper without laughing at them you silly boss lol
#17
Oh boy, back in highschool when I worked part time at a KFC, there was this one fat man who would come in, order a 2 piece quarter pack, and then claim we forgot his chicken. Like, when we turned around to fetch his drink at the end of the order, he would open the box, take out the chicken pieces and hide them in his pockets. Hot chicken. Right in his pockets.
I got so fed up with everyone just giving him extra chicken all the time that I demanded he turned out his pockets one day when he tried to pull it and WOW LO AND BEHOLD this guy has his pockets full of drum sticks.
John L 4 years ago (edited)
Huh, I never realized only fat people steal....or was some prerequisite, for theft. Translation: Why was that a necessary fact for the story?
Ronel du Plessis 4 years ago
In South Africa we had 2 guys eating for free at KFC for quite a while, claiming to be health inspectors.
T J R 4 years ago
Now that's clever! Doesn't make it okay, but gotta give them credit for their cleverness.
Load More Replies...
Chucky Cheezburger 4 years ago (edited)
Thinking of putting greasy fried chicken in my pants pocket causes me all kinds of squicky feelings...but damn, some KFC sounds good right now.
#18
September 12, 2001. USA. A guy in Spartanburg South Carolina calls and says that his weed trimmer was in the twin towers in NYC the day before and got destroyed by terrorists. And demanded I replace it under warranty.
Walter Brameld 4 years ago
Or just poor and trashy, like your garden variety scammer.
Load More Replies...
Analyn Lahr 4 years ago
What the ever living f**k? What is wrong with some people? Someone needs to take a weed whacker to that guy's balls so he can't breed.
Bacony Cakes 4 years ago
Why would your weed eater be in the World Trade Center, let alone without you holding it?
#19
A customer brought back a jumpsuit for a refund because it had [poop] in it. She claimed it was like that when she bought it. It stank so bad that you could smell it through the taped-up plastic bags she had put it in. It would never have gone unnoticed by the changing room staff, the customer, or the cashier if she actually bought it like that. Someone at the refund counter actually accepted it and put it in the trolley full of other returned items for us to put back out. There was a note stapled to it that said, 'Warning: feces inside.'
WildHoneyPie 4 years ago
Ah, a classic case of "shifting the problem onto someone else". Also, ew.
Pazuzu 4 years ago
i think you may have meant ,"shitting the problem onto someone else ":)
Load More Replies...
Yort 4 years ago
No way, there are so many crappy managers out there, if the employee has refused, there’s a nonzero chance a manager would’ve been demanded and then would’ve accepted the return anyway.
Load More Replies... 
The Deez 4 years ago
EW EW EW!! On a slightly different note, however, I once returned a pair of jeans because, once I got them home, I realized that there was a very odd smell about them. Kind of a mix of petroleum and poop. It was really weird and was not something I had done! (I promise, I did NOT take the jeans home, poop in them, and try to return them!!)
T J R 4 years ago
They weren't full of s**t anymore, since they put it all into the jumper. Haha!!
Load More Replies...
Hollysmom 4 years ago
Although, mow I remember a woman returning pants to a high end clothing store that were covered in period blood. She "bought them that way" too and actually got a refund. I hate it when people get away with this "s*^t".
Load More Replies... 
Celtic Pirate Queen 4 years ago
If retailers would stop this "the customer is always right bullshit" and demand a receipt (as most store policies REQUIRE) this problem would decrease by 80%. Guaranteed. So what if they get upset? So what if you lose that person as a customer? How much have they scammed you for in relation to how much they actually purchase? Buh bye.
#20
I worked at a gas station. Once, a guy came in, grabbed a foot-long sub from the sandwich case, opened it up, pulled a hair out of his own head, and stuffed it in the sandwich. He came up to the register and demanded a refund.
troufaki13 4 years ago
Ask him what hospital he was born at. Then call the hospital and demand an immediate return
Ty Stratton-Quirk 4 years ago (edited)
They'll reply that they're not responsible for damaged or defective items.
Load More Replies...
Neil Bidle 4 years ago
I saw a show where some "travellers" tried to blah a free meal at a restaurant because they "found a hair" in their meal...a ginger hair...in an Indian restaurant...staffed exclusively by Indians...with all black hair...
Randy Klefbeck 4 years ago
He asked for a refund even before he paid for the sandwich? Dude, that's hairy.
Celtic Pirate Queen 4 years ago
Sometimes a simple "Are you f*****g stupid? I just watched you pull a hair from your own head" will do the trick. Or you could offer to show him the CCTV.
#21
I worked at Aldi, which has a return policy where you get your money back plus an item of equal or lesser value. One customer routinely returned a gallon of milk with just a quarter remaining, claiming it was 'rancid.' He’d then get a new gallon and his money back. This went on almost daily for two weeks until the district manager finally put his foot down.
Blakkur Sverrir 4 years ago
In Germany you get the item replaced, OR your money back. Never both.
Tamsin Far 4 years ago
And certainly not if most of the product has been consumed already.
Load More Replies...
The Deez 4 years ago
Believe it or not, Wal Mart used to have a policy that if the item scanned the wrong price, you got the item for free. I held them to it at least a few times but usually had to remind them of the policy because they didn't necessarily WANT to honor it. Then, one day when something scanned wrong and I asked the cashier about the policy, she said they stopped because too many people were switching tags on the shelves. (Not me, I swear!) I think they also had a great meat return policy, too, something about if there was something wrong with it, they refunded 200%.
David carro 4 years ago
You gringos are mad. Accepting a return when the person has already drank 3/4 of it? And for 15 days????? The land of opportunity ( for opportunists)…
Celtic Pirate Queen 4 years ago
That is beyond stupid. Is Aldi that desperate for customers? Something like that is just begging to be taken advantage of.
MandaPanda 4 years ago
Everyday for too weeks? I know he's probably pouring the milk out but for a second I'm like, who would drink all that milk?
Whitney Gal 4 years ago
Most American stores don’t have such a generous return policy. Aldi was founded with “over-educated and underpaid” customers in mind. Hence the prices and policies.
Load More Replies... #22
I was working in a betting shop during the 2014 Football World Cup. We had this one really awful customer, must have been in his 80s and always wildly inappropriate (asking what colour my underwear was, did I need someone to keep me warm tonight etc) but I couldn't do anything as the higher ups wanted to squeeze money from him. Anyway, the night before the final match he comes in and tells me he wants to bet on Germany to win. I spent about ten minutes explaining to him that as it was the final he could no longer have a broad bet like that, instead he'd have to choose between a 90 minute win or winning in extra time, on penalties etc. I showed him the odds for all of the different bets and he ended up choosing the 90 minute win, I put the bet through for him and off he went into the night to be creepy somewhere else. The match plays out and of course Germany wins in extra time. The next day Unnamed Creepy Dude comes in grinning from ear to ear and telling me how he's a winner. Oh boy. Again I have to explain to him that his bet isn't valid as he predicted they'd win before 90 minutes, and they hadn't. Dude flies into a rage about how I'm a money grabbing slut who's jealous of his riches and I have to pay him out or he'll call the police. I tell him to leave my store or I'll call them myself, he complies. A few days later I come back from my lunch break to see him ranting at my cashier, I ask what the problem is and he throws me his bet slip for the world cup, only now he's written 'extra time' on it in pen and is trying to get my less experienced staff member to pay him out. I tell him that when we scan bets the computer takes an image of it, obviously the slip he has given to us has been altered as it doesn't match what's on the screen (I even turned the computer to show him) and that counts as fraud. Again, he leaves spouting nonsense about how women shouldn't be working anyway because they can't count or read. Next week I get told I have to go to a meeting as I've had a complaint filed against me by a customer. The day of the meeting rolls around and I'm greeted by my area manager, security director and CREEPY DUDE. He had phoned the customer line and said I'd refused to pay his bet and taken the money for myself. We ended up bringing up the CCTV of the night he originally placed the bet, complete with audio, to prove without a shadow of doubt that he was in the wrong. Dude won't accept this and starts screaming that we're all thieves, we faked the video, and threatening to get a lawyer. Security director escorts him off the premises and he is banned from all of our chains indefinitely. The kicker is, if his bet had won it would have been a whopping £55. Tl;dr old dude is creepy, refuses to accept that his bet isn't a winner, makes threats and escalates to head office, is banned from all stores.
𝖊𝖆 4 years ago
You spelled it wrong. There’s a C at the beginning and the n goes after the n and before the t ;)
Load More Replies...
Wayne Dorman 4 years ago
The worst part about this story is the comment "but I couldn't do anything as the higher ups wanted to squeeze money from him." - if an employer is willing to accept their staff being abused so the employer can make a few extra bucks, the employer doesn't deserve staff.
Danielle Terese 4 years ago
Those bosses were jerks. They should have protected their employees from people like that. Terrible managers.
Thomas Tilque 4 years ago
Sounds like a old guy in the USA that can't accept the fact he lost an election.
Saico Hipe 4 years ago
At least you know he'll probably die miserable and alone, and no one will give a s**t.
#23
I worked at Ulta, and someone tried to return some liter-sized bottles of shampoo and conditioner, but they had filled them with water and froze them. The temperature and condensation were a dead giveaway, so we refused to return their items. They proceeded to call corporate and complain, so they got a $100 gift certificate and we got b**ched at.
Seule Forever 4 years ago
I hate when company reward customers for being jerks !! Like : "Thanks you sir for treating our employee like sh- for something minor, here have a discount/gift card!!" Screw them!
Alexis Draskinis 4 years ago
Probably because its heavier than the water they filled it with. Reg water would be too light compared to shampoo/conditioner. Still a stupid idea, as ice it's probably heavier than the orig contents...
Load More Replies... 
Sergio Bicerra 4 years ago
I i was bitched about that, i would spread the word: tell my family, friends, etc, to come to the store with any bottle they have, filled with water and ask for a refund. Them call corporate and see if they keep this nonsense.
Celtic Pirate Queen 4 years ago
I just don't understand why management would care to make someone who's basically trying to steal from them a "happy customer"?
#24
I witnessed one. I was waiting to get my hair cut at my local barber and this woman hobbles in. She had a bandage on her head, a bandage over her eye, her arm in a sling, and a cane. She sat down and launched into this horrible sob story about how she had been in this terrible accident and had spent all her money at the hospital and her car was totalled and now she had no way to get back home, etc. And of course asked for money. My barber was entirely unperturbed and said "Okay, just let me finish with my customers." The lady, thinking she'd hit a score, sat patiently as he did five haircuts, then he calmly walked over to the phone and called the police. Boss.
Catlady6000 4 years ago
I'm just picturing everyone in the place scissoring the scissors and the metallic shshsh
Load More Replies...
iBlank 4 years ago
yeah, but it was probably just to avoid confronting her directly
Load More Replies...
Leesquee 4 years ago
If you were waiting to get your hair cut and he didn't call the police until he'd cut every customer's hair, how did you witness this? I mean, you make it pretty clear he kept his plan to himself, why would you hang around? If he hadn't cut your hair yet, why'd he wait until he cut everyone else's? This doesn't pass the smell test.
Terry Tobias 4 years ago
In some barber shops, patrons (who often know each other) will hang out like it's a social club. It's usually different in a salon. And maybe the barber was just going to say something to the cops when they arrived like: "Officer, this woman was just in an accident and needs help." She would have skedaddled in a hurry!
Load More Replies...
Laura Brown 4 years ago
What a waste of using the police officers time to come out on a call over this
#25
A customer called my company and complained that my shirt was untucked so that they could get free coupons. This woman made such a mess out of nothing, and I almost got written up over it.
Trillian 4 years ago
How does an untucked shirt translate into a customer getting coupons? US customer service is completely crazy.
I want cake 4 years ago
It's the whole 'we don't trust our employees at all so we use our customers to keep them in check by incentivising reporting any and all perceived infractions'. It's disgusting.
Load More Replies...
Carol Emory 4 years ago
I worked for a car dealership back when they allowed smoking in the service area. Apparently a customer complained that I was sitting on a high stool, smoking a cigarette with my feet up on the counter. The manager came to b*tch at me. She was my height so I asked her "Go sit on that stool and try to put your feet up on the counter." She tried but couldn't. The customer was just pissed because I wouldn't give her car back to her until she paid the bill in full. Problem was, we had a policy that we couldn't take checks unless the name of the customer and address were printed on the checks. She had crossed out the name and address and hand written in her name and address. I could see the names didn't match so I would not take the check. For once I had a manager that backed me up.
Hans 4 years ago
What does "writing up" in US labour right mean? Is it like a mild form of cease and desist?
Monty Is Fiennes 4 years ago
A written warning...too many and you can be sacked...
Load More Replies... #26
Not super dramatic, but kind of sad. I was working the register in a mall department store and policy was to only take returns without tags if they had a receipt. Middle aged woman comes up and says she wants a refund on some clothes. She dumps out what amounts to dirty laundry of clothes that haven't been sold for at least a year and a half. I asked if there was anything wrong, as being well worn, fit couldn't have been the issue. Lady says, no, but that the owner, her son, is in jail now and doesn't need them. She wanted full retail price, which she was happy to tell me what that should be. I tried politely enforcing the policy, but she wasn't having it. Called for a manager, who, to my dismay, gave her what she asked for. That was more than I was going to earn over two nights of work. I guess they needed the money more than the store did but I couldn't believe the gall of somebody to legally rob a store like that.
Sasy 4 years ago
I believe it was Target that had some kind of crazy idea to allow returns on anything bought in their store regardless of when, it resulted in people hitting up charity stores in droves to find anything target for usually 50c to a dollar kind of prices then go to target with them for full price refunds, of original purchase prices no receipt needed.
the Me_greatest 4 years ago
I imagine all these as Walmart unless the story says otherwise.
Load More Replies... Monica Martinez Castañeda 4 years ago
As I said previously, that only happens in America (USA). And keeps happening because it's proved that it works, as they (customers) finally get what they want
Syd 4 years ago
My mom used to do LP at JCP back in the late 80s and told me of this guy that used to do seasonal clothes shopping like this. He basically bought a few pairs of jeans, some tops, shoes, etc and at the end of whatever weather season would come back and return them (no receipt or tags, washed and worn) and the store let him for a full return. He would then turn around and buy clothes for the next weather season only to come back after that to do the same thing. She and her peers would constantly fight with management but they wouldn't do anything and called him a customer. She always like how was he a customer if the store was the one buying his clothes 3-4 times a year.
TheAnimalLady 4 years ago
Worked at Kmart (USA) as a teenager, just trained at the Service Desk (questions, returns). Woman wants to return an expensive box fan totally encrusted with dust and cobwebs. I look at the price sticker, which are encoded with the date it was tagged...over 12yrs before. Said so and "No" to the return. She freaked out, screaming blue murder 😱. Manager came, apologized to HER, gave refund. I'm gobsmacked while she explains "It looks bad to the other customers" and "She's a regular, does that all the time." As if that excuses her behavior and store policy. But the desperate single mother who stole cheap food for her children...prosecuted. I was hijacked to be "witness" & deal with her and police when I never saw anything. They weren't pleased when I told officers the truth but I didn't care. (Glad to hear from y'all it's not like that everywhere.)
Vasana Phong 4 years ago
My local Boscovs have something like this, but of course new and with tags, if you didn’t have a receipt but paid with a credit card, they can scan the card just as proof of sale at their chain
#27
This probably doesn't really count as a scam, but had a teenage boy come into the store and say he had no money but needed condoms desperately for tonight or he "wouldn't lose (his) virginity". I really felt for the dude, so I ended up buying him some myself.
Chucky Cheezburger 4 years ago
Yep...cant afford condoms, cant afford a baby.Prevention is the best cure.
Load More Replies...
Damo Lee Park 4 years ago
I owuldn't care if that was a scam or not, the kid had the smarts to know he'd need to wrap it or fap it.
Marco Hub-Dub 4 years ago
I’m mot quite sure how maturity and money are linked in this way. Anecdotally, millions upon millions of children are born every year by people who can’t afford to buy contraception or have a mythology that keeps them from doing so. Yet, people are still having sex. Mature, immature, young, old, wealthy not wealthy. What’s more mature than seeking this resource to the best of ones ability to assure one doesn’t have unwanted and unaffordable consequences?
Load More Replies... #28
Had a customer return a vacuum cleaner once, my supervisor did the return thankfully. The box went back on the floor unchecked. The next customer who wanted to buy it checked it out before they went to the register. The whole [friggin] thing had been replaced with a catering size tin of beetroot.
Hermien Greeff 4 years ago
Who does a return without checking? I would say the idiots in this thread are the managers and supervisors, not the people returning fake items.
Carol Emory 4 years ago (edited)
Oh it happens. I worked for Sears Parts & Service and we had a customer come in with a generator he'd only used once before he said it just clonked out. When the mechanic took it apart, he found sand everywhere. Turned out the guy had taken it to a BMX bike rally in a desert where is was practically buried in sand. Needless to say, the warranty was voided. But that didn't stop the customer from trotting over to the store, complaining to a manager and getting a brand new replacement generator. Manager never called us to confirm why the generator had failed.
Load More Replies...
Monday 4 years ago
Someone who really couldn't care less about their job.
Load More Replies... Tamsin Far 4 years ago
I would NOT like to by a "new" vacuum cleaner in a shop and learn that it was a returned one which has neither been checked or cleaned. Who knows which vile things the cleaner might have been tested on? There is usually a discount for this kind of products for a reason...
Terry Tobias 4 years ago
ALWAYS check inside boxes when doing a return! You never know what's in them. It's one of the first thing you're taught as a sales clerk!
Seule Forever 4 years ago (edited)
Imagine looking for a vaccum, you find one, bring it to the cashier, opened it to check if everyting is here... Only to see to be a tin of beetroot inside, no vaccum... Biggest WTF ever!
Anke Dieken 4 years ago
My mom wanted to buy a chair for children (made of wood) at a secondhand sale. Luckily she looked into the box. The box was original, but inside just a piece of wood. Stupid idea of the seller, because all items were registered to the sellers so they could just pick up any unselled items and their money at the end of the day.
#29
I work at a movie theatre. We have a 5 dollar discount day. A customer comes over and starts telling me how she was there the prior day and that we had given them the wrong soda and her Diabetic husband had drank it and suddenly had to go to the hospital to get medication to "cure him".
Several things wrong with that story:
That's not how diabetes works. You don't die from one sip of soda, and generally if you did, you'd have insulin to take.
The employee she had complained to in order to call me over had been the only concessionists the prior day and somehow she failed to identify him when I asked her who it was.
I asked her for a ticket stubs or proof of purchase, and she came up with nothing. I went to the attendance for the prior day and pulled the report for the movie they claimed to have saw. To my delight the showtime they claimed to have seen had zero tickets sold to it.
I printed the report and went back to meet them.
"Yea, sorry looks like there were zero tickets sold to that showtime." And I showed her the report. She then tried to say we sold her tickets to the wrong movie. I told her that was impossible because then she would have been in the wrong auditorium. She had no response to that. Then she spluttered that she "guessed she would just go buy tickets" and I said "yea I guess so"
She left.
Robert Bailey 4 years ago
"To my delight the showtime they claimed to have seen had zero tickets sold to it." not something you usually hear.
Tracy Costa 4 years ago
Movie theaters don't make much money from the films. They make their money off the concessions.
Load More Replies...
Carol Emory 4 years ago
Not everyone has insulin from Diabetes. If you drink a theater size soda when you have diabetes, you get very tired and very lethargic like you've had too much to drink. Some people even pass out. But even if you go to the hospital, they don't have a magic medicine that "cures" you of diabetes. Insulin can bring your sugar levels down, but then they usually either keep you for observation or have you hang around to make sure your sugar levels don't crash since a diabetic coma (too low of sugar) can be more dangerous than too much sugar.
Sergio Bicerra 4 years ago
"You messed up and had to take my husband to the hospital, I wan't a free ticket, please" yeah right.
Bored Batgirl 4 years ago
He would have noticed he was drinking a non-diet soda so if he drank it all that'd be his own fault anyways lol
#30
I was working at Buckle for a while in college. They offer 10% Military Discount with photo ID. Lady comes to my register on Black Friday with an alleged photo copy of her husbands DD -214. I kindly told her that would not be accepted and she was not eligible for a discount unless she could produce dependent ID on an official card. She was pissed. I gave zero f*cks. Guess who paid full price?
bryguy 4 years ago
In case someone doesn't know (because I didn't until now when I looked it up) military spouses and their dependents all get government ID cards to prove their military status, so they would never need a form or photocopied anything.
Raven DeathShade 4 years ago
Yep, that's how that works. Third generation military brat here, we all get military IDs at around 10. Then we can go to pretty much everywhere on the base, just need to show it.
Load More Replies...
#31
I had a customer try to pay with a check using an ID that was very obviously made of paper. When I wouldn't accept it she tried to get her boyfriend to fight me. He laughed and awkwardly walked out of the store. Leaving her there, crying now, from the embarrassment of failure I guess?
iBlank 4 years ago
this reminds me of the intro scene of "The Way of the Gun" when the dude punches the girl trying to get her boyfriend into a fight
MusicalCatTroll 4 years ago
Tbh, if the guys was punching me I would have shattered his skull 😂
Load More Replies... Chucky Cheezburger 4 years ago
As an aside, some places issue a temporary license/I.D. on paper untill the real one is delivered in the mail. Not saying thats the case here,but a paper I.D. isnt completly unheard of.
Jess Sexton 4 years ago
You can’t help it? Sure you can! Understand that the boyfriend didn’t laugh at her, he laughed at the situation. The person he was with was committing fraud AND trying to get him to fight someone. I’d have laughed and walked away too if someone was putting me at risk like that.
Load More Replies... #32
At my old job, they used to have sales pretty often and would also give out coupons for specific dates. For Boxing Day, they had a 30% off sale and we'd also given out coupons that would start the next day. Lady comes in on Boxing Day and we worked out that she'd get more of a deal if she used the coupon instead, so I offered to hold her items for her. I explicitly told her that she wouldn't be able to get the 30% off and she decided to use the coupon instead.
She comes back the next day, goes to cash to purchase her items and gets angry because they wouldn't give her both the 30% off and let her use the coupon. She told the cashier that the person she'd spoken to the day before had told her she could do that, sees me, and says "it was that girl who told me!"
I went to cash to speak to her (I was a keyholder at the time) and her story changed about three times through the whole thing. First she said that I told her she could combine the discounts, then she said that I never told her she couldn't combine the discounts, and then finally it was "Well I don't understand why I'm not able to do this." Another manager came over to help sort it out and as I walked away I heard her saying that I was a liar.
Now, I work at Sephora and we always get people trying to return fake products. My favourite one was when someone returned a face mask but had put a can of tuna in the box instead of the actual face mask.
InvincibleRodent 4 years ago
God, I hate it when people who get called out on a poor scam attempt try to tell me that it was ME who gave them blatantly incorrect information. I just don't understand how this occurs to them. Like... why would I lie? For shits and giggles? Them not knowing company policy and harassing me benefits me in no way, why would I bring that onto myself?
Randy Klefbeck 4 years ago
I ran a rental shop for six years as part of a service dept. in a big retail chain sporting goods store. We had folks try to return rental equipt. from other stores, return non-rental broken equipt., try injury claims, call in saying they lost it, and cancel their credit card while speaking with us so we could not get the deposit on the lost (or stolen) equipt. the list goes on.....
Load More Replies...
ZooMom 4 years ago
I spent a good portion of my life assuming Canadians and others were just really big fans of the sport of boxing. Lol, I don’t know why I hadn’t bothered to verify that fact but from childhood I assumed it was some great sporting event.
TheAnimalLady 4 years ago
Britains call a Xmas gift a "Christmas Box". Traditionally servants were given Boxing Day (Dec 26) off to go home to give gifts to family, and it's a day to receive gifts from employers.
Load More Replies...
#33
When I worked on a checkout: a woman pulled a barcode label from a container of $4 tinned fruit and stuck it over the barcode of a $25 container of medjool dates. She pretended that she didn't do it. Another time a man carried a $30 bag of dog food the customer service counter without paying for it and asked for a refund. My manager gave it to him even though we both knew he had stole it while we watched him. Oh, and another time a group of people were using fake credit cards to steal. Not sure exactly how it worked but they ended up typing in a different card number into the the eftpos terminal while another dude tried to distract you. These guys were super friendly and chatty and probably thought I was young and dumb but I caught them trying to take off with about $500 worth of groceries. They were all like, "Just let us go and get some cash out, we'll be back soon to pay". They never returned and my manager gave me a box of chocolates for picking up on it. Proudest moment of my retail career.
InvincibleRodent 4 years ago (edited)
Of, the barcode trick, I know that one. When I worked at a bookstore, I once had a guy scratch the price tag off a book, and put over it a tag he presumably got from the grocery store next door. There is absolutely no way a new hardcover book in a franchise store would go for $.20. No promotion is that good. I guess he didn't know that I could look up the price and check out any book in the system by title. When he tried to check out, I said the real price with a big smile (the genuine 'oh s**t' on his face before turning to feigned confusion was everything), and when he asked why I'm not honoring the pricetag, I just took it off, and said "sorry, someone must've been playing a joke- this isn't even the same kind of tag we use. It must be from the grocery store, someone must've stuck it there." He of course left without buying the book.
Robert T 4 years ago
Barcodes do not contain the price. They contain a unique number that identifies the item, which must be on the EFTPOS system for it to look up the price and sell the item. It will then reduce the stock level by one for that item. You can't just stick a barcode on from another shop. Even price reduced items these days still identify the original item that has been marked down for stock control. The more dangerous ones are the short-codes - I accidentally sold someone a greenhouse once instead of a watermelon. Caught it because their shopping was about £100 more than it should have been. LOL.
Load More Replies... Neil Bidle 4 years ago
It's depressing when scumbags actually get away with this stuff because the managers don't care enough to call them on it. It might be the store's money, but at the end of the day everyone working there benefits from the store not getting ripped off
Mark Kelly 4 years ago
Why did they give him the refund when they saw it being taken to the counter?
Rose the Cook 4 years ago
Before the use of barcodes, ordinary price stickers were often swapped by dishonest customers. One local couple would swap the stickers of small size supermarket products onto the largest size and head to the trainee checkout that was at the time marked with lage L plates like those used for people leaning to drive. Experienced staff were familiar with prices but the new employee didn't know the difference. Once caught out they just shopped in another suburb, this went on for a long time.
TheAnimalLady 4 years ago
Well, ispeak, I hope you've gotten better at picking your friends. Hopefully your 😆😆😆 is about his car and not his thievery.
Load More Replies... #34
When I was at Little Caesars, this lady came in with her pizza box and proceeded to tell the cashier she had bought the pizza the previous day and it was burnt, so she wanted a new one. There were only two slices left in the box, and it was a day old. They still gave her a new pizza. Not worth the fight for a $5 Hot-n-Ready.
Vasana Phong 4 years ago
Of course there’s more to it just cost $5 , there’s the labor, utility...ect, I would’ve said noooo!
Nope IWont 4 years ago (edited)
It probably cost them less than 50 cents to make after factoring all that. That's why they decide it's not worth arguing. Not to say I condone the behavior. Just that it likely isn't an issue financially.
Load More Replies...
#35
"I'd like to return this unopened pack of cigarettes I purchased earlier today at your establishment". Might be paraphrasing a little bit.
I open the store everyday, hadn't seen this dude once that day. Looked at his cigarettes, it's a brand we don't carry. Asked him for a receipt to "confirm" he purchased them here, but he obviously didn't have one.
"That's fine! If you can just tell me what time you were in here today I can look it up on our cameras to confirm your purchase."
My God the backpedaling and stuttering. I grabbed his cigarette pack and fake examined them.
"Wait a moment sir, are you sure you purchased these at this store? I don't think we carry this brand". He took the cigarettes back, came up with something about his brother must have yada yada and then he walked out.
A tobacco store in town sells some of the brands we carry at a much cheaper price, so people like to try and do returns at our store to make a quick buck. We generally don't take any returns on tobacco, but this guy didn't even scope out his mark.
Bethan Coleman 4 years ago
Many moons ago I worked in a DIY store and had a customer demanding a refund on a part tin of paint. He was adamant he had brought it from this store. When I pointed out it was the own brand of a different DIY store and had their company name on it in 2" high letters, he said I was lying.
#36
I worked at a jewel many, many years ago. Opening shift as a cashier, a man comes through with two 24 packs of Pepsi. It’s opening shift, so at that time we count our registers and confirm they’ve got the correct opening cash. We didn’t carry too much cash, and we all know how much is in the drawer to start. He ends up paying with a $100 bill for these sodas. I counted back his change with mostly 20’s, (all the 20’s I had just counted. There was no more 20’s I could have given him.) and I don’t know how he did this, but he shuffled them in his hand, and showed me that I supposedly short changed him. Now, I knew immediatly that he was a piece of s**t. My store wasn’t sh*tty, so I told him that I would call a manager over and have them double check the register. The manager came, counted down the register and explained that the drawer was balanced, which means I didn’t short change anybody. But, if for whatever reason the drawer turned up $20 over at night, we could give him a call. The manager tries to take his info down and he asks for his name and the guy thinks about it and says “Steve...Bush!” F**k you “Steve Bush.” You’re a sack of lying s**t who tries to scam 16 year olds out of $20.
#37
Years ago I worked at a Walmart and this guy comes in trying to return his "Wii" that doesn't work. "I just bought this for my kids last week and it's already broken but they won't take it back because I lost my receipt."
The "Wii" in question was the most beat up and disgusting looking Gamecube I have ever seen, like he found it in a landfill or something. I should also point out that I wasn't working the return desk or even a cashier. I was stocking the food department. Turns out he was trying to talk every employee in the store into either giving him a refund or a Wii.
#38
I worked at Best Buy in the late 90s when I was in HS and a guy set off the alarm when he was leaving and it turned out he had like 8 CDs in his pockets which he claimed that he had bought at the mall across the street before he came to Best Buy and it must have been his house arrest anklet that had set off the alarm
#39
They cut off a tag off an expensive jacket, (I saw them do this), walked up to me and tried to "return it". Security showed them the doors.
#40
The store was open until midnight the two last nights of the financial year calendar. Apparently the store thought someone might come in at 11:59 the last chance they had to deck out their entire office with new laptops and chairs and s**t. After about 9pm the store was pretty much a complete ghost town. By 10pm-11pm the store was the cleanest it ever was since it was built. On this one night the phone rang at about 11:30pm. The guy wanted to know if we were still open because he wanted to buy something specific. It turned out we had it in stock and he told me - several times - that he was going to get out of his pyjamas, get dressed and come down to the store. I was, like, "Sure. The item will be at the front counter whenever you're here to collect it." So he turns up and tells me again that he had to get out of his pyjamas, get dressed and come down to the store to pick up this item. It was about 11:45pm by this point and so I just told him how much it was going to cost and then he asked for a discount. I said "Why?" he said "For being your last customer of the evening!" I told him no, there's no reason for giving out that kind of a discount and besides, we weren't closed yet. There might be other customers, you know. He might not have been the last one that night and besides, it costs what it costs. He told me again that he had to get out of his pyjamas, get dressed and come to the store to buy this item. He paid full price for all his troubles.
#41
Kmart returns counter, had a guy try to return a CD (with receipt). The shrink wrap had been sliced and the CD taken out. He claimed it was like that when he bought it. I told him I couldn't return it for cash but could swap it for the same thing. He went to get a new CD and brought some other artist. Told him it had to be the exact same thing. I had the electronics employee bring up the right CD. As I checked that they were the same and told him I would give him a new one, a smile grew on his face... which quickly melted away when I took out a knife and cut open the plastic on the CD. No, you can't return that one later. Another scammer that I actually caught was this guy who was paralysed on the left half of his body. He walked slowly around the store, dropping stuff and drooling. (Never did find out if he was actually paralysed or just part of the scam) One day I caught him bagging Oxy-Clean in his cart. Notified LP and she watched him. He went through self checkout and told me he bought the Oxy-Clean in electronics. LP called electronics, no such sale was made. I think she let him go that time but the next time he came in, he got a police escort. This one was an insider job. This guy who worked in electronics also did layaway. One of the service desk girls would put a giant bag of dog food in layaway. Then the electronics guy would empty the bag and fill it with expensive electronics. Turns out they had been getting away with this for years then the LP staff changed and the new lady knew how to police the place.
#42
Customer returned a fake ring for $100. They had a real receipt that physically described the ring they brought in. I didn't recognize it, even checked for it. But ultimately accepted the return because it seemed legit. What they did was buy a real ring (or obtain a real receipt some other way). Then buy a fake $5 ring that matched the description on the real receipt. Return fake ring, get cash. Actually pretty smart.
Beeps 4 years ago
My mum used to work at a small town independent jewellers. One day, a guy comes in with a random ring he admits he bought somewhere else and asks my mum to put it into one of their branded boxes and gift wrap it, so he could pretend to his girlfriend that’s where he bought it from. Mum refused, guy didn’t understand what the problem was.
ADHORTATOR 4 years ago
People buy high quality brand stuff at Amazon and return cheap fake copies ....
#43
Telling me she had a voucher for 50% off in her emails, but she didn’t have a copy with here. I was like no hun, nice try.
Robert T 4 years ago
I tried to use a membership card to get a genuine discount once, and unfortunately the system had changed and I had to get a coupon with a bar code emailed to me. Of course my phone decided it was not going to play ball, so I had to ask them to keep the item under the counter and went to get a coffee whilst I sorted it out. Came back half an hour later and got my discount.
#44
Customer came in for her 1 hour facial appointment to try our skincare brand in a department store. It was $75, or you could purchase products to that value or above. She came out from her facial, pampered, requested the whole range, then exclaimed she had left her credit card in her bag which she had left in the car. She quickly said, “I’ll be back in five” - and never returned. We cottoned on pretty quickly, but she had disappeared, and the phone number she had given us was fake.
#45
I work at a clothing store, and about a year ago I had a very very drunk 50+ year old lady come through my line. After ringing up her $100+ worth of clothes, she then began to hit on me and insinuate that she could “work” for the free clothes, if you get what I mean. That was the quickest nope I have ever said in my life, would not recommend lol
#46
We had some members of the travelling community pull into our car park one summer. Guy comes to the till to buy 2 patio kits at £50 each. I tell him the total is £100 and he says he bought one for £50 the day before in another branch...I say yes but you're buying 2 so its doubled. He then starts to argue that Im over charging him. This went on for 10 minutes with me explaining that hes buying 2 so its more expensive than one. His entire plan was to attempt to hold up the queue to a point where I'd give him one for free by acting like a dumb f**k. Once he realised the queue had disappeared, you know due to it being a f**king huge DIY store with multiple cashiers, he suddenly clicked and paid up, never to be seen again.
Neil Bidle 4 years ago
People who go around living in caravans, often with an entitled attitude that because they do a bad job of driveways, fencing, and breaking into empty buildings to steal the copper wire, that they can pitch up where they like with no regard for the law. Often as not they have VERY expensive cars and caravans while walking around dressed like it's still 1994
Load More Replies...
#47
I had a customer come to purchase some stuff, and they had found a coupon from 3 years ago on Google Images for 50% off whole purchase. I told her I can't do that, and the only one we had going at the time was not viable for her purchase. She yelled stupid loud, stormed out cursing, and I felt good. She emailed corprate, and I got in trouble for making her upset.
Seabeast 4 years ago
And then they wonder why turnover is so high and people don't want to work for them.
Terry Tobias 4 years ago
Big companies don't care about turnover because they know that there will always be willing bodies to fill those empty slots. It's nothing to them to exploit employees. Look at Amazon.
Load More Replies...
#48
I used to work for a store that did trade ins for old gaming systems. One day a man comes in trying to trade in his xbox 360 to get credit for the (at the time) new Xbox one. We’re pretty lax about the condition of the product. As long as it turns on, we’ll take it. I’m talking to the man as I’m taking the xbox box out of the bag he brought it in, he’s pleasant. I open the box up and... cockroaches just come crawling out. I almost drop it, and I tell the guy we can’t accept this. Boy, does he get mad. He has the gall to ask where in our terms does it specifically say they can’t accept this? The manager gets involved and he eventually leaves, only to come back the next day to try it on another employee. I radio the manager when I recognize him. Guy puts up a fuss again and the manager eventually tells him he’ll give him the trade in credit IF he takes his bug ridden machine with him and never brings it back. I still get creepy crawlies thinking about those cockroaches.
the Me_greatest 4 years ago
I saw a zoo exhibit on roaches they had a small log covered with them. Coolest thing I’ve ever seen.
#49
Had a young guy trying to buy alcohol once try to use his girlfriend's ultrasound as ID. Tried to tell him that you don't have to be over 18 to get pregnant!! In the end I just pointed at the poster that showed the approved forms of ID we could accept and told him that ultrasounds weren't on it So many people seemed to forget their licence at home. Well go get it, buddy, you won't get a beer until I see it
Bobby 4 years ago
You know the funny thing is, it always seemed like the closer someone was to 21 the more upset they get when you ask for ID
Terry Tobias 4 years ago
I was still getting proofed when I was in my 40s. Believe me, you come to appreciate it the older you get!
Load More Replies...
Jake B 4 years ago
i had a police officer attempt to buy cigarettes from me with just his badge, which i refused as it isnt ID. he was very upset because he didnt have his license on him, i pointed out to him that not only is he breaking the law driving without his license, but you can join the police at 18 technically (19 is legal age in Ontario for alcohol and tobacco)
Melissa Powell 4 years ago
a and I think AZ changed there law re: ID. Couple years ago, I bought a bottle of wine in CA. Clerk asked for ID. At the time I was about 75. I said what? She said I need your ID. I said are you kidding? She said new law everyone gets asked for their ID. Believe this law is still in effect. Gotta wonder if politicians have enough work to do.
#50
Not necessarily a “scam” however a woman was in returning Spanx (? Think that’s the name, those knickers that hold in your fat). She had obviously worn them before, and forgot to take off the USED SANITARY PAD. I refused a refund and she asked to see my manager. She said she put the pad on them so she could try them on. She was causing a huge scene and manager eventually agreed to store credit and told me to put it through. I refused to put it through on the basis that I wasnt touching the knickers to get the barcode from them. Honestly some people have no shame.
Mary Guerinot 4 years ago
Have YOU no shame? It's interesting to me that you judge others, but talk about "those knickers that hold in your fat". Don't you think there might be a better way to say that? Since you're so good at judging others, maybe you should look to yourself for your own comments. I do agree with you refusing the refund though.
#51
Used to work customer service at a hardware store. You get so jaded by junkies trying to return stolen items I just started handing out refunds based on how good the stories were. Your dad with dementia bought circuit breakers every single day and recently died? Refund. You don't need these commercial sized copper elbows because you bought too many for your residential plumbing project? Nah.
#52
Not traditional retail, but had a client swear she did not receive two packages from me and was refusing to pay the invoice for the second package from more than six months prior. I knew she was lying but she was extremely rude and insistent. I was able to go back on all records and was able to find both a photo of the first package on her front door step (super lucky as that’s not our normal delivery procedure to have photographed evidence), and a signature of receipt for the second one with her name very clearly signed, dated four days later. I emailed the evidence and never heard back from her again. Not even an apology email or phone call, which just confirms she knew she was lying.
Terry Tobias 4 years ago
UPS has been sending photos of your packages when they've been delivered. I's really helpful to me because the drivers rarely find my door and they leave my packages in other spots all the time.
#53
I work at an Italian deli/specialty market. It’s family owned and has a super tight knit cast of employees. It’s also in a rougher part of town. One day, a presumably homeless woman came into the store. No big deal, we’re by the shelter and a lot of the homeless folks are friendly and just getting something nice to eat. However, this lady was clearly out of her mind. Whether it was drugs or mental illness wasn’t clear. Honestly probably both. She was in the store for an hour just harassing employees and customers. Eventually, the owner (the Italian man after which the store is named) had to intervene. He firmly asked the lady to leave, but she had a surprising response: “oh it’s okay, I work here.” Imagine the surprise on the owner’s face. HE certainly didn’t remember hiring her. Dumbfounded, he told her that was impossible, since he’s in charge of the hiring, to which she responded: “oh, are you hiring?” Honestly I’ve got to respect a good gambit. Unfortunately for her, it didn’t seem to pan out. I don’t have any new coworkers yet
#54
Customer asked us to open the packaging for something in front of a manager and a coworker, is happy with the product and takes that. Goes to the cashiers and ask for a discount because the packaging was open. Though cashiers called a manager for their permission and it was the same manager who helped open the product.
#55
I once had a dude try to score a free iPhone. He came into the department I worked in, and started describing this vague iPhone to us, saying he'd lost it in here earlier. No other details were given, like phone case, or specific color, just an iPhone. Further questions were asked about where he thinks he might of left it in here and he just went quiet and said, "It's fine, actually. Maybe somebody else has it." And left. Our opinion is he knew that sometimes stores will keep people's phones that they find until the owners come back and then they hand over the phone. He wanted to score a free iPhone
German Gargicevich 4 years ago
I work at a hotel and that happens all the time. Some wishfully even ask to check the "lost wallets" box to identify theirs.
Neil Bidle 4 years ago
Nowadays, people just blag being an unemployed social media type and somehow get free stuff... depressing
Amery 4 years ago
Yep, sure is. Many stores have stopped 'floofing' these 'influencers, TG !!!
Load More Replies... Amery 4 years ago
Locked as in password? Not too hard if its the swipe kind, actually.
Load More Replies... #56
Worked at a liquor store - a customer came in to buy 3 airplane bottles of vodka, I pulled the bottles from the case behind the register and finished our transaction. He came in 30 min later and said that he didnt realize until he got out that all three bottles were mysteriously empty and didnt realize it until he opened each one and thus broke the seal.
Vasana Phong 4 years ago
Just like when Patrick Star ate the chocolates and told spongebob he never gave him some
#57
Customer shows me a coupon on his phone. Several problems with this. It's against corporate policy to scan coupons off the phone. There's a sheet of paper taped to the counter with all of the rules and it's like the sixth one on it. When my kowtowing assmunch of a manager scanned the stupid f*cking thing anyways the system rejected the coupon saying that the coupon wasn't issued to him The offer that the coupon was for was different than the offer shown on his phone. There was an Instagram stamp on the coupon on his phone. Also: Customer tries to return some makeup without a receipt. I look it over and tell her I can't return it. She tries to say that we have to since we sell it here and what not. I tell her I can't return it because it has a security label from the grocery store that's five miles down the road. She books it out and leaves said makeup behind.
#58
I've been in and out of retail for 10 years, and one time at a part time gig that I had (I have a full time job, too), this couple, a man and a woman, came in, looking sketchy as all hell. Definitely had a drug problem. They were scanning each and every register looking for gift cards, particularly those ones where they were prepaid like Visa or MasterCard. I knew their game; I've dealt with this before. The woman came to my register. Originally they wanted to go to self checkout, but I told them they cannot purchase gift cards there (they can, I just wanted to catch them lol). The woman comes up to me, purchases $400 worth of gift cards and when its time to pay, I ask her for her ID because she wants to use "her" credit card. The ID she had and who she was were two different people. The woman in the drivers license had no tattoos on her face, this woman had stars below her eye. I told her this is not you, I will not sell these to you, and I will call the police. She booked it out of there. Unfortunately the man got away with it, because he had purchased his at another register before the woman came to me. And would you believe, I got in trouble for doing that?
Emma Byrne 4 years ago
Honestly, you aren't paid enough to worry about folk playing the system, let them get on with it. As you've learned, you won't be rewarded for playing by the rules.
Neil Bidle 4 years ago
Got to be America again, nobody let's customer get away with utter BS like this anywhere else
#59
Not exactly a scam but twoish years ago I had a customer try to use a coupon from 2011. His excuse was that he’d “been on the road a lot” and didn’t get a chance to use it. Tried to argue with me and demanded the manager who (no surprise) said there was nothing we could do and he finally backed down.
#60
A kid came with a spectacularly exploded soda can to an employee and asks if he's not entitled to a free soda because this one exploded in his hands inside the store before he even purchased it. Soda cans don't explode on their own most of the time, so we checked the cameras. The kid stood for around 5-10 minutes talking to his friend all the while poking the can with his keys.
#61
I work at a convenience store, and we sell phone chargers for exorbitant prices because they prey on the desperate who need a charger RIGHT NOW. People steal these chargers all the time and try to bring them back for a refund. We don't take them back without a receipt with our store address on it anymore because this is such a common occurrence. I also had a guy steal a fidget spinner (I watched him do it from the aisle) and try to bring it back for the whole refund of $6.
#62
Worked at Arby’s as a teenager (this was around 1990). A guy comes in, orders a sandwich and fries, and wants to pay with a check. This being the olden days, people paid with check all the time. But this guy tries to tell me it’s “easier for the bank” if he makes it out to himself instead of to Arby’s because... well, he fired off some convoluted, off-the-cuff bullsh*t designed to gish gallop me into buying the story. I was young and naive, but not that naive. He got mad when I denied him, called me stupid. I asked if he’d like to talk to the manager and he agreed. Three minutes later my manager is giving the guy stink eye and the dude leaves with no sandwich. Nice try
Michael Muriett 4 years ago
A check at Arby's? "Olden" days or not did fast food companies ever take checks? Just curious.
Seabeast 4 years ago
I can remember paying with a check at grocery stores, but that was a very long time ago. I can't imagine using a check to pay the small amount that a fast food restaurant would charge.
Load More Replies... #63
I had a woman try to “return” something without the item. When I told her I could in no way do that, she brought something up to me and was like it was one of these, can you return it. She tried so hard to get me to return something she said she would bring in later if I gave her her money back then. It was ridiculous.
#64
I had a guest come in and ask for free samples because she was a teacher and wanted to fill the other teachers “welcome back to school” bags. I told her they were unfortunately only gifts with purchase. She still kept nagging me about it so I gave her a cute little bag and a few small samples because I felt bad and I could override them in the system. After that she still asked me for more stuff and tried making me feel guilty that she just had knee surgery and needed more free stuff for her 20 other teacher friends. I told her no Nd she pouted out the door
#65
Just yesterday I had a 'till tapper'/'quick change artist' try to money shuffle me for what would've been a grand sum of $5. Pissed him off when I wouldn't play his game. Next best was someone calling wanting to know if we had spare empty boxes for Xbox consoles, because he 'wanted to prank his kid and give him an empty box'. I know very well he wanted to try to stuff the box with who knows what, and attempt a return. Of course, the folks at customer service check such boxes for actual product, and match serials to those on the box.
#66
When I worked at the service desk of a local grocery store we had this lady who was super skinny and wore sunglasses and long sleeves all the time, one day she came in with a friend and tried to return beauty items (we didn’t have a beauty/makeup section) and claimed she had no receipt due to “short term memory loss”. It was so hard not to laugh in her face, she had attempted to return things this way numerous times. We all knew what she was doing.
#67
I was in line behind a lady at homegoods, and from what I heard she had taken clearance stickers off items and then stuck them on full price items. She had done this with all 10+ things in her cart. The cashier called her out so hard, for a couple things she was like, “I just put these on the floor myself yesterday” and the lady got all huffy and stormed out. It was pretty funny
#68
Had a guy try to return 2 sega cd games for cash. Problem was they were wrapped in Saran Wrap. And then had the gall to exchange them for properly wrapped games so he could go across the street to wal-mart and return them for cash there. Him and his buddy must have really needed beer and weed money. Also have seen people try on new shoes, put the old ones in the box, and walk out with the new ones. Had an old man act like he was pulling a gun out of his waist just to get away from loss prevention. And one of my favorites, had the two women grab a bag from luggage and put all of the rolls of film in the bag. Then try to ditch the bag because we were following them.
#69
Former worker. Name-dropping the owner's name while saying every thing was wrong and they were going to call him personally and were doing this super douchebaggy exaggerated phone button push thing... Surprise surprise they didn't know him, passed it off as "well he isn't answering" with that voice that comes from a nose a mile high.
#70
Picked up something from the back shelf and tried to “return it.” You wouldn’t believe how often they do this.
#71
I worked at a well known clothing retailer who made it their motto that customer service was the main priority basically. Was working returns when a woman came in with worn out torn up dirty clothes from a decade ago and claimed she didn’t like them and wanted to return them. Several items of clothing actually were brands our store has never sold. I went back and checked with the manager about what she wanted to do, and she told me that the customer was always right, even though these weren’t even from our store and were super old and well worn. So i had to give her a bunch of store credit for stuff she never bought from us...
What do you think ?
Cori 4 years ago
These are depressing. I had to quit reading. People can be so gross sometimes.
panDAheART 4 years ago
Did you quit after the jumpsuit with poop? That's when I had to quit.
Load More Replies...
Lunar Bicycle 4 years ago
This’ll date me: I was working at a music store, and some guy took the price tag off of a cassette tape and put it on a $70 VHS box set. When we called him on it, he claimed that it was bait and switch to label something one price, but charge a higher price. He argued so long that the manager was about to give it to him out of exasperation, when I said, “You know, you may be right that we have to sell it at the price on the box, but we do reserve the right to refuse service to anyone.” My manager smiled and said, “That’s right, sir. We are exercising our right to refuse service to you.” He yelled some obscenities and left.
Two_rolling_black_eyes 4 years ago (edited)
While growing up, my father worked as the night auditor at a fancy hotel across the street from a bus depot. He also helped cover the front desk since it was 3AM. At least once a week, he'd have someone try to run "make change" scam where they would say they needed to break a $100 for bus fare. They'd keep asking for change, merging some bills back together, trying to confuse my dad. Being a numbers guy, he'd actually end up shorting them $20. They'd leave and he'd call over the house detective (really) who'd grab the cop out front and make a copy of the video tape. 20 minutes later they'd come back to complain they were $20 short and the cops would arrest them for attempted fraud. If he was called to court as a witness and the defense attorney would try to make him look like he was trying to rip off someone else, my dad would reply why would he film stealing $20 when, as part of his job, he could steal in the back office $1000 paid for the penthouse suite and the books would never show it. The videos also showed every time the change was made, my dad would turn to the camera and mouth what was done.
Dl B 4 years ago
I worked for a short time answering the phones at a state welfare office. This woman called and said that she lost here food assistant card and did she have to come in person to get a new one or can we just send her another one. She asked if she had to come personally or could she send a friend to get it. It was obvious from the tone of the call and the questions that she wanted to try to get send someone else in to get a duplicate of her card for themselves. I told her she had to be there in person.
Casey McAlister 4 years ago
I worked in a bank, and once a woman came to put some money to her account and claimed that she gave me 200 dollars instead of 150 he actually gave me, and I somehow managed to steal a 50 dollar note when she turned around for a second. According to her, I, apparently, was not only dexterous enough to make a note disappear in the blink of an eye but also reckless enough to do so right before the security camera. And she left only when we rubbed that security tape in her face.
Kyle D 4 years ago
The stories that annoy me are the ones where the front person tells the customer the return policies and then the manager comes in and does it anyway instead of [A] backing up the front person & [B] not following policy. It makes the front person look like they don't know what they're doing despite doing exactly what they SHOULD be doing, and it give the customer/scammer free reign to do it again and again if they just make a fuss. This happened to me at an old job and now I tell the front people, as long as they're following procedure, they're in charge up there.
Jess-a-men 4 years ago
I work at a clothes store and once a couple walked up to me, holding a dress, and told me that: "Your female colleague told us we could have this for free" (it sounds less awkward in German) Problems with that: The person working with me that day was a burly bearded guy, said guy wasn't even in the store at that moment, we don't give stuff away for free (at most we reduce the price to 1 €) and there was no reason for that dress to be free. It was brand new and in perfect condition.
Francesca Annoni 4 years ago
I was working for a shoes shop...once a lady gave me at the cash desk a box (a kids shoes box..smaller than the adult one) with a pair of woman boots shoved inside by force..the picture of the supposed model was on the side of the box "madame , maybe you tried several models? Because you "accidentally switched the two boxes of model x and y" ..this was a "one brand shop" and I remembered every model we had..in few seconds I proceed to pick the box of the boots , hidden in the kids section behind a column of boxes, with inside the kids shoes.. when I told at the lady the price of the boots (instead of the price of the kids shoes) she suddenly changed idea!! Years later, I was working for an underwear shop,a woman yelled at me and my colleague because her mother bought a pajama the previous week, she called and we supposedly told that we can change the size. We had to explain for about half an hour that we couldn't change it because it was a different brand and we didn't sell it..
Ritchat 4 years ago
Two of my best friends worked for an online shop that sold tights, stockings and underwear. One day a customer tried to return 20 exact same underpants that were all ripped in the exact same place. Apparently the woman tried to put every single one of them on although they obviously didn't fit and still didn't get it 20 times later. I mean... Just imagine her breaking 20 underpants! "Oops, broken! Oops, broken! Oops, broken....!" Also, she didn't send back all the panties but cut out the laundry slip of a few of them and put them back in the boxes. But the best is yet to come: She didn't want her money back. She wanted the exact same 20 panties delivered AGAIN! Needless to say, she was put on the blacklist instead. On a side note: She also had an epic name like Wilhelmine Fist (not her real name, but close).
James016 4 years ago
I used to work for a tour operator and sat by the head of customer service. All the time he would get calls from people trying to get refunds from their stays in the hotels. Generally it went along the lines of complaining about something when they were there a month ago. His first question is always “Did you raise this at the hotel during your stay?” Followed by “sorry if you didn’t bring it up during your stay a month ago, we can’t help you”. Sometimes there would be the “Well I’m a close friend of Mr Warner.” There is no Mr Warner. Warner is in the company name but that is because it is the owner’s stepdad’s surname.
Stella D 4 years ago
I used to get customer complaints that would end with “Well, I’m a good friend of John’s, the owner. I’m going to call him” To which I’d reply, “yes sir, you go ahead and call him. Have a good night”. First, John sold out of the business about 20 years ago. Second, he died about 10 years ago.
Load More Replies... Cori 4 years ago
These are depressing. I had to quit reading. People can be so gross sometimes.
panDAheART 4 years ago
Did you quit after the jumpsuit with poop? That's when I had to quit.
Load More Replies... Lunar Bicycle 4 years ago
This’ll date me: I was working at a music store, and some guy took the price tag off of a cassette tape and put it on a $70 VHS box set. When we called him on it, he claimed that it was bait and switch to label something one price, but charge a higher price. He argued so long that the manager was about to give it to him out of exasperation, when I said, “You know, you may be right that we have to sell it at the price on the box, but we do reserve the right to refuse service to anyone.” My manager smiled and said, “That’s right, sir. We are exercising our right to refuse service to you.” He yelled some obscenities and left.
Two_rolling_black_eyes 4 years ago (edited)
While growing up, my father worked as the night auditor at a fancy hotel across the street from a bus depot. He also helped cover the front desk since it was 3AM. At least once a week, he'd have someone try to run "make change" scam where they would say they needed to break a $100 for bus fare. They'd keep asking for change, merging some bills back together, trying to confuse my dad. Being a numbers guy, he'd actually end up shorting them $20. They'd leave and he'd call over the house detective (really) who'd grab the cop out front and make a copy of the video tape. 20 minutes later they'd come back to complain they were $20 short and the cops would arrest them for attempted fraud. If he was called to court as a witness and the defense attorney would try to make him look like he was trying to rip off someone else, my dad would reply why would he film stealing $20 when, as part of his job, he could steal in the back office $1000 paid for the penthouse suite and the books would never show it. The videos also showed every time the change was made, my dad would turn to the camera and mouth what was done.
Dl B 4 years ago
I worked for a short time answering the phones at a state welfare office. This woman called and said that she lost here food assistant card and did she have to come in person to get a new one or can we just send her another one. She asked if she had to come personally or could she send a friend to get it. It was obvious from the tone of the call and the questions that she wanted to try to get send someone else in to get a duplicate of her card for themselves. I told her she had to be there in person.
Casey McAlister 4 years ago
I worked in a bank, and once a woman came to put some money to her account and claimed that she gave me 200 dollars instead of 150 he actually gave me, and I somehow managed to steal a 50 dollar note when she turned around for a second. According to her, I, apparently, was not only dexterous enough to make a note disappear in the blink of an eye but also reckless enough to do so right before the security camera. And she left only when we rubbed that security tape in her face.
Kyle D 4 years ago
The stories that annoy me are the ones where the front person tells the customer the return policies and then the manager comes in and does it anyway instead of [A] backing up the front person & [B] not following policy. It makes the front person look like they don't know what they're doing despite doing exactly what they SHOULD be doing, and it give the customer/scammer free reign to do it again and again if they just make a fuss. This happened to me at an old job and now I tell the front people, as long as they're following procedure, they're in charge up there.
Jess-a-men 4 years ago
I work at a clothes store and once a couple walked up to me, holding a dress, and told me that: "Your female colleague told us we could have this for free" (it sounds less awkward in German) Problems with that: The person working with me that day was a burly bearded guy, said guy wasn't even in the store at that moment, we don't give stuff away for free (at most we reduce the price to 1 €) and there was no reason for that dress to be free. It was brand new and in perfect condition.
Francesca Annoni 4 years ago
I was working for a shoes shop...once a lady gave me at the cash desk a box (a kids shoes box..smaller than the adult one) with a pair of woman boots shoved inside by force..the picture of the supposed model was on the side of the box "madame , maybe you tried several models? Because you "accidentally switched the two boxes of model x and y" ..this was a "one brand shop" and I remembered every model we had..in few seconds I proceed to pick the box of the boots , hidden in the kids section behind a column of boxes, with inside the kids shoes.. when I told at the lady the price of the boots (instead of the price of the kids shoes) she suddenly changed idea!! Years later, I was working for an underwear shop,a woman yelled at me and my colleague because her mother bought a pajama the previous week, she called and we supposedly told that we can change the size. We had to explain for about half an hour that we couldn't change it because it was a different brand and we didn't sell it..
Ritchat 4 years ago
Two of my best friends worked for an online shop that sold tights, stockings and underwear. One day a customer tried to return 20 exact same underpants that were all ripped in the exact same place. Apparently the woman tried to put every single one of them on although they obviously didn't fit and still didn't get it 20 times later. I mean... Just imagine her breaking 20 underpants! "Oops, broken! Oops, broken! Oops, broken....!" Also, she didn't send back all the panties but cut out the laundry slip of a few of them and put them back in the boxes. But the best is yet to come: She didn't want her money back. She wanted the exact same 20 panties delivered AGAIN! Needless to say, she was put on the blacklist instead. On a side note: She also had an epic name like Wilhelmine Fist (not her real name, but close).
James016 4 years ago
I used to work for a tour operator and sat by the head of customer service. All the time he would get calls from people trying to get refunds from their stays in the hotels. Generally it went along the lines of complaining about something when they were there a month ago. His first question is always “Did you raise this at the hotel during your stay?” Followed by “sorry if you didn’t bring it up during your stay a month ago, we can’t help you”. Sometimes there would be the “Well I’m a close friend of Mr Warner.” There is no Mr Warner. Warner is in the company name but that is because it is the owner’s stepdad’s surname.
Stella D 4 years ago
I used to get customer complaints that would end with “Well, I’m a good friend of John’s, the owner. I’m going to call him” To which I’d reply, “yes sir, you go ahead and call him. Have a good night”. First, John sold out of the business about 20 years ago. Second, he died about 10 years ago.
Load More Replies...
Related on Bored Panda
