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“You Can Go Ahead And Submit A Complaint To My Supervisor”: Entitled Karen Gets Exactly What She Asked For, Loses Job
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“You Can Go Ahead And Submit A Complaint To My Supervisor”: Entitled Karen Gets Exactly What She Asked For, Loses Job

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Everyone has that tale of a coworker from hell, someone who inexplicably holds a job that they don’t do well, that communicates so poorly as to cause chaos with every word, and just generally makes the workplace miserable. But a lucky few are given a golden opportunity to do something about it.

An internet user shared their experience with an entitled coworker that ended up digging her own grave. After consistently reporting incorrect metrics, she told OP that she wasn’t going to change anything and that they should just complain to her supervisor. Well, OP did exactly that and proved the old adage that one should be careful of what you ask for.

In a metrics-driven job, a coworker who scores you unfairly is an absolute nightmare

Image credits: Andrea Piacquadio (not the actual photo)

An internet user shared their experience with a ‘Karen’ at work who would arbitrarily give everyone poor ratings

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Image credits: Yan Krukau (not the actual photo)

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Image credits: Yan Krukau (not the actual photo)

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Image credits: Peach_Gfuel

Normally, incompetent employees would do their best to hide their lack of ability

Image credits:  MART PRODUCTION (not the actual photo)

OP seemed to have been cursed with the horrible combination of an incompetent coworker in a position to affect their metrics while working a very metric-oriented job. However, there is always a silver lining and this coworker was so unaware of her own incompetence that she readily told the people she was disrupting exactly how to get her fired. This would indicate that she is completely unaware of just how poorly she is doing her job or that she was willing to risk the threat of a supervisor’s attention to shut down the frequent requests to change the misattributed scores. While the former might be more likely, it’s worth exploring the latter just to try and piece together ‘Karen’s’ thought process on this matter.

Conventional wisdom would dictate that if a person landed a job they were completely incompetent at, they would do their level best to slide under the radar. Fake it ‘till you make it, the saying goes. However, ‘Karen’s’ risk assessment abilities seem somewhat off balance, as she regularly antagonizes coworkers and even explicitly tells them to report her work to a supervisor. Now, poor risk management is a very human trait, studies show that both people with high and low cognition will make poor decisions when it comes to the probability of assessing risk. So maybe she really thought they would just settle for poor metrics and wouldn’t go to her supervisor. OP mentioned over 200 complaints, but even a small handful would have likely been enough.

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There is a studied link between ignorance and overestimation of one’s abilities

Image credits: Olga Serjantu (not the actual photo)

A more likely scenario would be that she was just unaware of how incompetent she was, which at times leads to a person being, paradoxically, more confident in their abilities. This is a form of cognitive bias referred to as the Dunning–Kruger effect. In short, people with less ability or knowledge about a subject tend to overestimate how much they actually know. Often this is used to describe particularly dense but overconfident people, however, in reality, it more represents the fact that most of us can’t really know what we don’t know until we research the subject. After all, most of us know that bread is basically, flour, yeast, water, and maybe some salt. But this does not actually make us capable of baking bread without further instructions.

The end result in some cases is clearly demonstrated by OP’s story. ‘Karen’ has ended up too confident in her job and bristles at any indication that she is doing some parts of it wrong. Some professions even take measures during training to prevent this sort of overconfidence from new workers. Even after years of medical school, a new doctor is still a novice in their own field, so many medical training institutions design their education around limiting overconfidence. There are a few upsides of the Dunning–Kruger effect, as it does make people feel better about themselves. All of us probably feel a bit more secure in one position or another, blissfully aware that in reality, we know nothing.

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Readers expressed their delight that OP could actually get back at ‘Karen’

Others shared their own experiences with horrible coworkers and supervisors

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adaml_3 avatar
Adam L
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The one thing I hated about the call center I worked for was all the scripts. Especially the script for the "VIP Program" that all the customers knew was bullcrap. I've had numerous calls where customers (including regulars) tell us to stop talking about it after the first few words, and we were required to read the full paragraph written out without being able to alter it.

tamiko-natsu avatar
Tamiko
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Whenever I have to call a company and I know it'll be call centre type, I ask if they are required to say anything and to continue and ignore any sounds as I make a coffee.

Load More Replies...
rondamedors avatar
Sagegreen
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yep, I work for a call center, please don't keep talking to us, we get dinged for it. We have like two minutes to complete a call.

tanya_loewen avatar
Tanya Loewen-Watson
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I worked at a fedex call centre and each call we had to ‘build relations’… hey fedex - the secretary calling for a pickup doesn’t give a f**k about building relationships… she wants her d**n packages picked up… got lower scores for that all the time…

vickimeza66 avatar
Vicki Meza
Community Member
6 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

OMG, working under so much pressure and micro managing is to much. The stress the employees must feel. They are trying to create robots that customers really hate. So sad you just can't be yourself and be friendly.

damonhill avatar
Seadog
Community Member
12 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

One of my last calls to a call center (a bank to make it worse) the rep wanted me to perform and unethical and illegal task to prove my identity rather then just texting me a code like they've done every time before. When I called her out on it, she hung up on me. The task? Video my face and attach a picture of the front and back of my drivers license. You know, everything someone needs to steal your identity. I even pointed out that if I attempt to do this my phone immediately red screens and shuts down because even the phone company and phone OS knows it's a scam. I'm even told the IRS tried using that method a few years ago and got in major trouble for it. Suck on it Synchrony bank, your customer service is the worst.

stanflouride avatar
Stannous Flouride
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

There's a Panda on here whose handle is "UnknownUser" but judging by their funny and insightful comments they don't seem to be at all like this.

adaml_3 avatar
Adam L
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The one thing I hated about the call center I worked for was all the scripts. Especially the script for the "VIP Program" that all the customers knew was bullcrap. I've had numerous calls where customers (including regulars) tell us to stop talking about it after the first few words, and we were required to read the full paragraph written out without being able to alter it.

tamiko-natsu avatar
Tamiko
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Whenever I have to call a company and I know it'll be call centre type, I ask if they are required to say anything and to continue and ignore any sounds as I make a coffee.

Load More Replies...
rondamedors avatar
Sagegreen
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yep, I work for a call center, please don't keep talking to us, we get dinged for it. We have like two minutes to complete a call.

tanya_loewen avatar
Tanya Loewen-Watson
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I worked at a fedex call centre and each call we had to ‘build relations’… hey fedex - the secretary calling for a pickup doesn’t give a f**k about building relationships… she wants her d**n packages picked up… got lower scores for that all the time…

vickimeza66 avatar
Vicki Meza
Community Member
6 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

OMG, working under so much pressure and micro managing is to much. The stress the employees must feel. They are trying to create robots that customers really hate. So sad you just can't be yourself and be friendly.

damonhill avatar
Seadog
Community Member
12 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

One of my last calls to a call center (a bank to make it worse) the rep wanted me to perform and unethical and illegal task to prove my identity rather then just texting me a code like they've done every time before. When I called her out on it, she hung up on me. The task? Video my face and attach a picture of the front and back of my drivers license. You know, everything someone needs to steal your identity. I even pointed out that if I attempt to do this my phone immediately red screens and shuts down because even the phone company and phone OS knows it's a scam. I'm even told the IRS tried using that method a few years ago and got in major trouble for it. Suck on it Synchrony bank, your customer service is the worst.

stanflouride avatar
Stannous Flouride
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

There's a Panda on here whose handle is "UnknownUser" but judging by their funny and insightful comments they don't seem to be at all like this.

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