Booking a hotel can be both exciting and a bit nerve-wracking. Every time you step foot in the lobby, you curiously look around to reassure yourself that you made the right choice. But when you’re bathed in smiles after being showered with kind and cheerful words, you know your stay just went from great to excellent.

The customer is king in the hospitality industry, and that’s why so many hotels go out of their way to give their visitors a sense of a never-ending adventure. Whether it’s genius yet simple solutions, hilarious pop culture references, or genuine acts of kindness, these gestures make people feel special and let them leave the place with the best memories ever. And fortunately, these efforts do not go unnoticed.

Today’s post is all about celebrating creative hotels and their staff who surprised their guests and took their experience to a whole other level. We at Bored Panda scoured far and wide across the web to bring you a collection of pictures that show how some hotels really deserve to be in the spotlight. So sit back, relax, and tell us what you think about them in the comments! Then, if you’re in the mood for some more hotel goodness, check out our earlier pieces right here, here, and here.

#1

Signage Outside The Toilets At The Hotel I'm Staying At

Signage Outside The Toilets At The Hotel I'm Staying At

Sekhen Report

Toby Hawthorne
Community Member
4 months ago

I wish that was everywhere 😃

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#2

The Rag - Clever Use For Old Rags In This Hotel

The Rag - Clever Use For Old Rags In This Hotel

CommanderChotch Report

Fitz_N_Fartz
Community Member
4 months ago

Great recycling idea. All my old t-shirts find their way into my cleaning basket, the grumpy old gits t-shirt is the best one for cleaning the car......

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Hotels can sometimes seem like wonderful places that let us forget about our daily worries. When hoteliers and the staff set out on a mission to make their guest's visits as memorable as possible, they come up with the most amazing and innovative ideas. This list proves that some of them really found the secret to success, and their results don't lie.

Whether they give out personalized freebies, remember to congratulate guests on their birthday, or simply offer a dose of refreshing light humor, such customer care goes a long way. Usually, all it takes to make people happy is coming across the simplest gestures and acts of kindness that make them smile. For many of us, these are the experiences that encourage us to take out our phones, capture all these pleasant surprises, and share our feedback with everyone online.

#3

This Hotel In Kyiv

This Hotel In Kyiv

annaefoster Report

Katie Nelson
Community Member
4 months ago

Beautiful hotel, but not a great place to be right now…

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#4

My Hotel Phone In Iceland Has A Special Button That Will Wake You Up If There Are Northern Lights In The Sky

My Hotel Phone In Iceland Has A Special Button That Will Wake You Up If There Are Northern Lights In The Sky

KristjanHrannar Report

Katie Nelson
Community Member
4 months ago

THIS!!! I so need this!

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#5

I Noticed Something While Checking Into My Hotel Today

I Noticed Something While Checking Into My Hotel Today

Redshirt2604 Report

phil bishop
Community Member
4 months ago

420 is hipster code for meeting up and smoking in pot in public to protest it being illegal

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However, while we enjoy our lovely stay, people in the field know how tough this industry can be. Hoteliers want to be proud of what they do and want to make their guests return to their place over and over again, and that means spending time and effort to go the extra mile and continuously looking for new ways to stand out from their competitors.

Moreover, there’s an abundance of demands and etiquette rules hotel staff need to follow to make their visitors feel special. For example, prioritizing their requests is definitely at the top of the list. Workers are also often encouraged to offer friendly and welcoming touches to the customers’ experience, like offering luxurious crisp sheets or asking about their preferences around the in-room experience. Plus, guests often wish that the staff would anticipate their needs before they even voice them aloud — and these are just a few of the things people in the industry need to consider daily.

#6

My Hotel’s Coconut Meteorologist

My Hotel’s Coconut Meteorologist

Apollo0hno Report

Dogperson
Community Member
4 months ago

Coconut gone - hungry person around

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#7

On Arrival At The Hotel Room We Were Quite Surprised By The Imagination Of The Room Service

On Arrival At The Hotel Room We Were Quite Surprised By The Imagination Of The Room Service

Terenpub Report

athornedrose
Community Member
4 months ago

we went on a cruise where room service made a different towel animal every day

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#8

My Hotel Pool Has An Entrance Ramp For The Handicapped

My Hotel Pool Has An Entrance Ramp For The Handicapped

PlaneShenaniganz Report

Pa4040
Community Member
4 months ago

How thoughtful!

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But while we’re used to seeing hotel employees looking all professional, the rules of hospitality are changing. Today, personalization seems to be the thing everyone in the travel industry is talking about. It can be anything from knowing the guest’s name when they approach the staff to specifically tailored offers that speak directly to the visitor.

"Clearly, personalization is where things should be going," Robert Cole, founder of RockCheetah, a hospitality and travel technology consulting firm, told PhocusWire. "The bottom line is to make it all about the guest and the guest experience, what they want to accomplish on their trip to their destination, and how the hotel can make that a better experience," he added.

#9

This Was On A Lotion They Provide At My Hotel

This Was On A Lotion They Provide At My Hotel

reddit.com Report

Kayjunmoon
Community Member
4 months ago

How do they know about cousin Danny :)

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#10

This Hotel Room Knows Me So Well

This Hotel Room Knows Me So Well

flarie Report

Arden Leali-Broberg
Community Member
4 months ago

okay but is the formatting of the checklist bothering anyone else?

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#11

My Girlfriend Took Me On A Surprise Birthday Trip

My Girlfriend Took Me On A Surprise Birthday Trip

andreasdibbern Report

Needmorecowbell
Community Member
4 months ago

Where is this?!!!!

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"There are so many opportunities for hotels to facilitate everything that guests could do, which should mean a greater share of wallet for the hotel and higher satisfaction levels, and surprise and delight, for the guests. That’s the great opportunity and that’s what drives customer lifetime value," Cole noted the possibilities that personalization can add to both hotels and their visitors.

"The best relationship to have with your guests is to make sure you can nurture the experience for them. Just asking those questions—why are you staying and how can we help you—is everything," he said.

#12

The Hotel I’m Staying At Has A LEGO Model Of Itself

The Hotel I’m Staying At Has A LEGO Model Of Itself

WesFink1 Report

Helena Hattingh
Community Member
4 months ago

That’s so cool!

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#13

The Pet Hotel We Used Makes A Journal Of Your Pet's Stay To Give To You When You Pick Them Up

The Pet Hotel We Used Makes A Journal Of Your Pet's Stay To Give To You When You Pick Them Up

zaftpunk Report

Sergy Yeltsen
Community Member
4 months ago

That's a wonderful idea.

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#14

Found This Sign In My Hotel

Found This Sign In My Hotel

wootpriest Report

Alias Delfs
Community Member
4 months ago

Man I wish this were true

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Dr. Gabor Forgacs, an associate professor at Ted Rogers School of Hospitality and Tourism Management at Ryerson University, Canada, earlier told Bored Panda that if hoteliers want to make their business truly unique, they have to think about many different factors to achieve this distinction. "On top of the physical parts (e.g. location, size, architecture, design and furniture), the intangibles need to fall into place seamlessly and that is a tall order."

The professor highlighted the details that need to be considered: "The colors, sounds, scents plus the ambiance are all perfectly lined up: what background music is playing, what designer aroma is in the air and have toiletries scented with; the choice of fabric for carpet, curtains and upholstery; the tone and level of voice of staff as they greet guests and communicate without judging requests or behaviors, etc."

#15

Underground Hotel In Tunisia, Known For Being The Set Of Luke Skywalker’s Home

Underground Hotel In Tunisia, Known For Being The Set Of Luke Skywalker’s Home

Panegyrics of Granovetter Report

Pa4040
Community Member
4 months ago

This is now on my bucket list

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#16

My Airbnb Was An Entire House Built Inside A Barn

My Airbnb Was An Entire House Built Inside A Barn

jbells1245 Report

Sergy Yeltsen
Community Member
4 months ago

For someone who likes "nesting" in enclosed spaces, this is perfect! It's a good and different idea either way.

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#17

The Banisters At My Hotel Were Held Up By Little Metal Men

The Banisters At My Hotel Were Held Up By Little Metal Men

reddit.com Report

Katie Nelson
Community Member
4 months ago

Anyone else think of the bank in despicable me for a second? Sry…

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While these things could make the guests want to grace the hotel’s doorstep again, the main reason a person would return to the place is if they left with good memories, Dr. Forgacs argued.

"Not necessarily a gold plated doorknob or the extra skirt hangers in the closet; best memories are created through interaction with people. If service excellence exceeds expectations, guests always remember that."

"Following up is a secret weapon," he explained. "Comping, offering a discount or an upgrade for a mishap is what a typical hotel would do. The better ones will always follow up with the guest and on top of a remedy, tell their plan how the mistake will be prevented from happening again."

#18

Giraffe Manor. My Favorite Place On Earth. Had Lots Of Fun

Giraffe Manor. My Favorite Place On Earth. Had Lots Of Fun

jmlr_photography Report

Katie Nelson
Community Member
4 months ago

“5 stars, would return”

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#19

Outside My Hotel

Outside My Hotel

matt120501 Report

LeighAnne Brown-Pedersen
Community Member
4 months ago

I saw the sign, and it opened up my eyes.

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#20

This Hotel Gives You A Rubber Duck To Play With In The Bathtub

This Hotel Gives You A Rubber Duck To Play With In The Bathtub

Its-A-Wrap Report

Steve
Community Member
4 months ago

Conrad hotels all have them too and you're even allowed to take them with you! Each one says the city where it's from so it's a nice souvenir for your travels.

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#21

This Zipper Check Sign On The Backside Of The Door Of A Hotel’s Lobby Bathroom

This Zipper Check Sign On The Backside Of The Door Of A Hotel’s Lobby Bathroom

Gingivitis22 Report

Katie Nelson
Community Member
4 months ago

Bro if I had a dollar for every time i wished for this I wouldn’t have any dollars but now I will

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#22

A Bar Of Soap In My Hotel Bathroom With A Message To People Being Trafficked And Probably Prostituted/Sexually Exploited

A Bar Of Soap In My Hotel Bathroom With A Message To People Being Trafficked And Probably Prostituted/Sexually Exploited

plastictoyman Report

f finisz
Community Member
4 months ago

I highly doubt, a kidnapped person is allowed anywhere close to a phone.....

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#23

9 Laps Around My Hotel Floor = 1 Mile

9 Laps Around My Hotel Floor = 1 Mile

DerpDishPizza Report

Paul C.
Community Member
4 months ago

Or, on Floor 2 there is a cake shop. See you there

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#24

New Photo From Our Project

New Photo From Our Project

yuji_yamazaki_nyc Report

N G
Community Member
4 months ago

"Sleep with the fishes", they said

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#25

These Door Cards In My Hotel

These Door Cards In My Hotel

Gondoka Report

LeighAnne Brown-Pedersen
Community Member
4 months ago

Oh Canada

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#26

My Hotel Shower Had A Water Thermometer

My Hotel Shower Had A Water Thermometer

rcoron Report

A Miller
Community Member
4 months ago

Brilliant, I need this!

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#27

My Hotel’s Sun Canopy Is Connected To A Wind Meter, Which Automatically Causes It To Retract When The Wind Speed Becomes Too High

My Hotel’s Sun Canopy Is Connected To A Wind Meter, Which Automatically Causes It To Retract When The Wind Speed Becomes Too High

Samtulp6 Report

Hans
Community Member
4 months ago

Wait...do not all rent-out places do this as otherwise the renters eventually will forget and have the awning destroyed by wind?

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See Also on Bored Panda
#28

The Hotel I'm Staying At Has A Tiny Door That Says "John Malkovich"

The Hotel I'm Staying At Has A Tiny Door That Says "John Malkovich"

Kobbero Report

Kika González
Community Member
4 months ago

I don't understand?

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#29

This Bathroom Door In The Holiday Inn Can Close In Two Positions

This Bathroom Door In The Holiday Inn Can Close In Two Positions

EEVVEERRYYOONNEE Report

Dogperson
Community Member
4 months ago

That is so clever. Way better than having two doors smashing into each other.

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#30

My Hotel Used To Be A Prison

My Hotel Used To Be A Prison

Savings-Spirit-3702 , Savings-Spirit-3702 Report

Jihana
Community Member
4 months ago

You can check out any time you like, but you can never leave?

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#31

I'm Proud To Be In A Hotel That Doesn't Discriminate Against Little People

I'm Proud To Be In A Hotel That Doesn't Discriminate Against Little People

jbananaz Report

Sue Wade-Walters
Community Member
4 months ago

That is for a handicap accessible room, so that someone in a wheelchair can also have a peephole at the proper height.

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#32

The Drawer In My Hotel Room Has A Sticker Pointing To "Prayer Directions"

The Drawer In My Hotel Room Has A Sticker Pointing To "Prayer Directions"

Gitmurr Report

Ayisa
Community Member
4 months ago

for anyone wondering, Muslims always pray facing towards the direction of Mecca so this sticker indicates that

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#33

I Stole This Pen From A Hotel

I Stole This Pen From A Hotel

pseudo-nimm1 Report

Official_MemeLord
Community Member
4 months ago

i mean if they ask...

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#34

This Hotel Room Has A Digital Peephole

This Hotel Room Has A Digital Peephole

reddit.com Report

Katie Nelson
Community Member
4 months ago (edited)

THANK YOU I CANT REACH THE PEEPHOLES USUALLY IM SHORT

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#35

My Hotel In Manhattan Has Beehives

My Hotel In Manhattan Has Beehives

cheddarcheeseballs Report

Isabella
Community Member
4 months ago

Concrete, steel and glass honey?

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#36

My Hotel's Pool

My Hotel's Pool

Krohnowitz Report

Sergy Yeltsen
Community Member
4 months ago

Looks like some Greek or Roman goddesses and their nymphs should be lounging around it.

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#37

This Hotel Clock Has Displays On Three Sides

This Hotel Clock Has Displays On Three Sides

ecklesweb Report

Izzy Curer
Community Member
4 months ago

Oooh, how gadgety.

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See Also on Bored Panda
#38

This Doorframe Is A Miniature Castle. It’s At A Hostel In Edinburgh, Castle Rock

This Doorframe Is A Miniature Castle. It’s At A Hostel In Edinburgh, Castle Rock

StuartisUnoriginal Report

Izzy Curer
Community Member
4 months ago

Cute

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#39

Hotel Hallway Corridor

Hotel Hallway Corridor

thesuavedog Report

Colette Connor
Community Member
4 months ago

This immediately made me think of the laser hallway scene in the first resident evil movie.

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#40

This Hotel Sanitizes Their Remotes

This Hotel Sanitizes Their Remotes

BonerChamp6 Report

Sergy Yeltsen
Community Member
4 months ago

Great idea.

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#41

Telephone Sheep

Telephone Sheep

expataktuell Report

James016
Community Member
4 months ago

I hope it Baaas when someone rings it

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#42

This Postcard I Took From A NY Hotel Has Wildflower Seeds Embedded In It So You Can Plant It After You Receive It In The Mail

This Postcard I Took From A NY Hotel Has Wildflower Seeds Embedded In It So You Can Plant It After You Receive It In The Mail

SAyyOuremySIN Report

grotesqueer
Community Member
4 months ago (edited)

This doesn't seem like a good idea for a postcard. You should only ever sow local species, and I'm not convinced people would go through the trouble of checking which species the card has and if they're all native to the area they want to sent the card to. (As well as informing the recipient that they shouldn't sow them in some other place.)

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#43

The Hotel I’m Staying At Allows You To Choose Your Selected Holy Text

The Hotel I’m Staying At Allows You To Choose Your Selected Holy Text

mr_dewrito Report

phil bishop
Community Member
4 months ago

How about non of the above...

Hedgeh og
Community Member
4 months ago

Then you simply... don't call. Good gracious.

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Tilfeldig Forbipasserende
Community Member
4 months ago

Need checkbox for "The Gospel of the Flying Spaghetti Monster"

Truth Monster
Community Member
4 months ago

Yes, please :)

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Giles McArdell
Community Member
4 months ago

This is prejudiced! Where's the Necronomicon?

Tilfeldig Forbipasserende
Community Member
4 months ago

Yes! Where IS the Necronomicon? I really would like to know.

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Caro Caro
Community Member
4 months ago

Harry Potter please.

shodokai
Community Member
4 months ago

Tibetan Book of the Dead, please...

Colt Seavers
Community Member
4 months ago

They're missing the satanic bible

*Inserts Username*
Community Member
4 months ago

The Book Of Mormon is my religions text!

loyalhufflepuff07
Community Member
4 months ago

Mine too!!

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Aqsa Azam
Community Member
4 months ago

How thoughtful!

Rajinder S Jutlla
Community Member
4 months ago

What about us Sikhs ? :-(

melikeskpop
Community Member
4 months ago

what book do u guys use?

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Fitz_N_Fartz
Community Member
4 months ago

I guess a copy of the Exorcist is out of the question?

Dadolwch
Community Member
4 months ago

Forgot "Gospel of the Flying Spaghetti Monster"

chonky_rubberband
Community Member
4 months ago

book of mormon 4 life

Thomas Ewing
Community Member
4 months ago

There are a lot of versions of the Holy Bible; please don't send me a goofy one!

Phyzzi
Community Member
4 months ago

Haha, you like roulette?

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Heather Talma
Community Member
4 months ago

I've never understood why hotels have holy books. If you wanted it with you wouldn't you bring your own?

Rae Noble
Community Member
4 months ago

Mostly, it's religious groups that actually provide the holy books, and the hotels go along with it as a sort of amenity since it doesn't cost them anything, and it's been so widespread in the US for so long that most hotel guests expect that there's probably a holy book or two in the drawer. As far as the holy books that aren't commonly found in hotel drawers, it might fall under the category of "frequently requested items that hotels keep on hand" sort of like sewing repair kits.

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Toothless Feline
Community Member
4 months ago

How about the Catholic Bible? It contains books that aren't in the Protestant Bible. Me, I'd prefer a copy of the Tao Te Ching, but I already have it on my phone.

Aubrie Allen
Community Member
4 months ago

May I have a bowl of spaghetti please? I worship the Flying Spaghetti Monster.

Phoenix
Community Member
4 months ago

Haha

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Péter Rózsahegyi
Community Member
4 months ago

No Diantetics? This place is not for Tom Cruise.

Marie Dahme
Community Member
3 months ago

Or perhaps call them for a great book of science fiction…. Oh I don’t know how about from L Ron Hubbard Dianetics. It’s all about the great faith of Scientology! Lol

Anton Konrad
Community Member
4 months ago

art of electronics

Evelyn Haskins
Community Member
4 months ago

Mao's Little Red Book? Mein Kampf? Das Kapital? The Vedas? Dao De Jing? Avesta? Book of Mormon? . . .

Baali Venomax
Community Member
4 months ago

HMph no mention of the Witches Bible I see

Mtg Wolfie
Community Member
4 months ago

Ask for something completely out of left field: "yes, do you have the complete 1st edition, unedited copies of LotR? I'm part of the tolkienites."

Lewis Fisher Wells
Community Member
4 months ago

no zend Avesta

Kay Davis
Community Member
4 months ago

I wonder why the book of Mormon is first

chonky_rubberband
Community Member
4 months ago

because book of mormon is best!!!

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Kaioz
Community Member
4 months ago

Again... So inclusive... I think I may need to get out more. 😂

Marissa Taylor
Community Member
4 months ago

Now this is a brilliant idea

BasedWang12
Community Member
4 months ago

Just to let you know, and this is legit... If you happen to be interested at all "stealing" The Book Of Mormon is actually encouraged by the Mormon community. I know, I know, I am just saying if you were a little interested and your hotel has one, taking them is all good.

chonky_rubberband
Community Member
4 months ago

yes read it by any means possible!!

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Vicki Doggurl
Community Member
2 months ago

That’s awesome!!

Damyon Finch
Community Member
2 months ago

This comment has been deleted.

SJ P
Community Member
3 months ago

What if you're a Satanist?

Matan Yussman
Community Member
3 months ago

But how would they carry a Torah up 13 floors and then through a door?

Egg
Community Member
3 months ago

Needs a checkbox for the Poetic Edda ngl

Matt Smith
Community Member
4 months ago

What's the last one for?

Deborah Haniffa
Community Member
4 months ago

That is wonderful. Most places only have the Bible.

Tracy
Community Member
4 months ago

If that important, wouldn’t you bring your own?

Niall Mac Iomera
Community Member
4 months ago

Do you have any books that are useful?

Victoria Kimball
Community Member
4 months ago

Have a great day! (Posting to hide a comment.)

Birma Gustafsson
Community Member
4 months ago

How about something by Hitchens??

Dan Boyle
Community Member
4 months ago

What about the pastafarian book of noodles and cheesus?

Khavrinen
Community Member
4 months ago

Gospel of the Flying Spaghetti Monster?

Katherine Brown
Community Member
4 months ago

In what order did they list the books? It's not alphabetical. I do like their thought.

Bridget Connors
Community Member
4 months ago

Why not have Thomas Jefferson's Bible? It's like the bible, but with only the secular parts.

Benjamin Sussman
Community Member
4 months ago

How dare they not have the Necronomicon! That's discriminatory!

DannX68
Community Member
4 months ago

Do they have IT?

Dorothy Peoples
Community Member
4 months ago

So thoughtful

Béatrice Gallet
Community Member
4 months ago

Witch book for atheist ?

Mmm K
Community Member
4 months ago

There is none. Atheism is quite literally the act of not believing in a religion.

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Chris Stegmaier
Community Member
4 months ago

Uhr uH, I kNoW a ReLIgiOn tHaT iS nOt LiSteD hEre !!!1!11

Abby Harrison
Community Member
4 months ago

whats the last 1 from?

Reisedreth
Community Member
4 months ago

What about Necronomicon or JoyOfSatan texts? What about The Satanic Bible? It's always about christian-minded guys.

Metalhead Turtle 🇺🇦
Community Member
4 months ago

Will someone tell me what religion the last one is for?

Sir Tarsier
Community Member
4 months ago

What if I want to read "Mother Night" or "How Emotions Are Made" or? There should be novel and nonfiction options too...

Sir Tarsier
Community Member
4 months ago

On second thought, it would be a great time to finally read the book of Mormon so I'd probably be satisfied.

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Miguel justino C
Community Member
4 months ago

Any books by Dawkins?

Inigo Montoya
Community Member
4 months ago

What, no flying spaghetti monster?

Cuppa tea?
Community Member
4 months ago

I don't see option for Necronomicon.

Phil Green
Community Member
4 months ago

And for atheists? The God Delusion?

Harmony (Taylors Version)
Community Member
4 months ago

Why do athiests need a holy book? its not required to take one.

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Sam Wegener
Community Member
4 months ago

I don't get it, where's the marvel comics option?

H M
Community Member
4 months ago

How about a fun novel instead

Mmm K
Community Member
4 months ago

Try the hotel gitftshop bookstores. There's good stuff sometimes

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Got Myself 4 Pandas
Community Member