“We Can Hear You”: 30 Things Employees Know That Customers Usually Don’t

Our pets have had such good lives. They deserve to be humanely put to sleep than suffer the last year or 2 in agony.

I have had to euthanize many pets over the years. Not easy. But indeed merciful for a suffering animal.

There are many pet Quality Of Life assessment forms online. They can be very helpful in determining when "it's time".

One of the hardest things I’ve ever had to do was make the choice to put my 17 year old cat, Soot, to sleep when her kidneys started to fail. The treatment for her would’ve been painful, ongoing and expensive. I was there from the moment she was born and I was there when she passed peacefully. If I’d gone through with the treatment, it would’ve been for my benefit and not hers. This was not the toughest pet loss I’ve ever experienced, but but this was tough because I had to make that choice. The worst pet loss goes to Mystery, my best friend/black cat that literally died in my lap…her death yowl is the worst thing I ever heard…her loss actually traumatized one of my younger cats that followed Mystery everywhere…it took Gypsy almost 3 months to step foot in the living room again (the room where Mystery died). Pet loss affects more than just people, pets grieve each other too.

Better one week too early, than one day too late.

the placebo effect

Lee Sklar has one on his bass. He calls it "the producer k**b"

🤣🤣🤣

Yes, we do supply our IT team with a steady stream of chocolate and cookies.

I used to give out Happy Meal toys for bribes. I had them all in a drawer I would bring them all out and let them pick like at the dentist if they would do something for me.

We do this for our auto mechanic. (They are awesome even without the treats.)

you guys still get local IT?

He's viewing the raw html of a javascript demo. "What can javascript do? It can change html content." For reference, the text and layout of this comment, the comments below and above it, and any indenting of replies, that's all html. It's static content, sometimes retrieved from a database, but static all the same. But that little 3-vertical-dot button that gives you a popup window when you click on it, that's javascript. Heavily leveraging javascript to make html more dynamic, without the need for a web page refresh, was once known as ajaxing. But a lot of the more common functionality was eventually integrated into html5. I used to do a lot of work in php, which runs server-side and is often used to dynamically construct the html before publishing it to your browser. Php is essentially completed code these days. Everything that can be written, has been written, and that makes me sad. Today I play with lua, but my lua looks a lot like php.

That's true for many store brand products, not just salads.

I worked at a well known chip (fries) maker and the packaging was changed to "Rainbow Farm" when the quality dropped.

Ah, the illusion of choice.

Sussed this a long time back but the price difference between some stores is incredible! Higher mark-ups?

Many 'different' products are just one product in different packaging.

Same strategy with a dog if you are on your own. (if another person is there they can help by lifting the dog's hind legs which makes it more difficult for the dog to brace and take a good hold of you)

I taught my dog to stop biting me, by grabbing his mouth as he did it. I'd wrap my hand around the bottom of his mouth and hold on. He hated it, and it only took a week to stop the nipping.

Also works with cats.

That's what I was taught at a state facility for adult developmental disabled adults.

There's a spot on their jaw just below their ear that hurts if lightly pressed. I've made a lot of kids stop biting with that. They're usually the undisciplined brats & are shocked that their action had a bad consequence.

Universal rule, just be kind to people, they'll be most willing to help you. Basically, we are big monkeys: you smilling, me smilling. You unhappy, me unhappy

I always wonder how the mean shouty people think that's going to help them. I think maybe it's a vicious cycle: you're flippant or rude, people never seem to help you, you gain a complex wherein you think the world is just against you (you're kind of right, but you fail to discern the reason) so you get meaner. At least, I think that's what happened to someone I worked with who was always the rudest. I started out trying to help her out just like any other customer but over the years she wore me down. She just made it so hard to work with her, so her tickets always got left to last... which made her more frustrated and angry, and absolutely did not fix the core problem. Anyway, in all the interactions I've ever witnessed or taken part in, you get so much further just by BEING NICE. If you shout, people get defensive and try NOT to help you. Don't fall into the negative feedback loop, folks.

Even if you don’t really like people (me), it isn’t hard to be nice to them…most of the time. Smile, say please and thank you…if there are any issues with something they clearly have no control over (like a server apologizing for a slow kitchen or unavailable items on a menu), don’t take it out on them. Receptionists, servers, anyone in any type of service position will always give better service to people that are nice to them. As a bonus, if you make their day a little better by not being a d!ck, they will approach the next person with a better attitude and pay that positivity forward.

If you're a patient of a big hospital based practice or even a big private practice it takes a lot to get kicked out as a patient other than being or threatening violence. I know somebody that works at a major hospital system PCP office and somebody called threatening to kill the Dr because that provider had supposedly ruined their life. That bldg went on lockdown and 911 was called. Cops came to the office stopped that whacko on the way there. Communication of threats, concealed weapons in car, don't know what else. All appts were cancelled for 2 days and rescheduled. They couldn't tell ppl why only that there was a problem with the bldg.

Same. I will start off with offering you a 9:30 spot 2 weeks from now. But if you are polite and are prepared to schedule an appointment then I might find that coveted 4:00 spot for you two days from now.

This is how I always felt the ‘burnt sage’ trend started

Quite common and accepted.

I did the same when baking Christmas cookies. They became "caramelised brown sugar" cookies. 🤣

How idiotic is that?

As a banker I agree in sort of the same way when it comes to fees. I don't need your sob story. Years of doing this job has made me lose empathy and 9 times out of 10 we know you're lying. Just say, 'Hey I got a fee and I'm wondering if you would reverse it for me. I totally messed up and forgot about something coming out." That's literally all I need to hear. Unless you've abused the fee returns, most reps will do it. But if you go on and on about how you're a single mom or you've been out of work, and then I go into your account and see you just spent 120 bucks at a liquor store or bought a bunch of games...I don't feel bad for you and you hurt yourself by going on and on, giving me time to go look at your account. Just apologize or at least admit if you do something wrong. People respond to that so much better.

same in South Africa. If you give the cops attitude the chances are they will mess you over is high. If you are polite and nice and apologetic, unless you did something really bad like hit someone, they will generally let you off.

I was going home after work and had a new CD in and a fairly new car. Met a sheriff who turned his lights on as we met. I looked at my speed and I was going 71 mph in a 55 zone. By the time he had turned around and got back to me I had my ID and proof of insurance out. I said I was sorry and explained that I wasn't paying attention, yadda, yadda. He said he wasn't going to give me a ticket now but pay attention from then on. Treat people how you want to be treated.

You've never lost because tickets are the guilty verdict so they have to prove themselves innocent at the appeal. It is legal extortion by the state and you are the extortionist. ACAB.

I always admit to a lower speed... If I was going 68 in a 55, I say "yes, I was going 64... I'm sorry." My speedometer, or their radar detector, could be wrong. I've never had them not take the number I said. I got a lot of tickets when I was young. Add I got older, I got a badge, and that helps even more. Then I learned to listen to books on tape, I don't feel like speeding, sometimes I even notice I'm not going fast enough. Get yourself in that habit and you'll be fine. One more tip, the officer can reduce the ticket cost! This was in Florida, and I was going 94 in a 75. The officer gave me a ticket but the fine was only $100. Apparently if they want to reduce the ticket but still give something, they can change the cost instead of lying about the speed to make it look like you weren't going as fast. That was meant years ago, I don't act like that anymore.

That is really weird. I've certainly never experienced that when I put someone on hold in a business office?