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I think people working in customer service deserve some big award. And yes, you may think that tips are kind of their reward, but after seeing, reading or encountering some people who it's an understatement to say are rude, tips are not enough. Oh, and these kinds of ‘special’ customers usually don’t even leave tips.
However, as with every job, there are advantages and disadvantages. Every one of us has things that we like to do and are the best parts of the day, but on the contrary, there are things that make us furious and doubt every time why we even work here. On that note, Dunkin’ Donuts employees shared things that they absolutely love and hate that customers do.
This post may include affiliate links.
#1
Cutie In Drive Thru Made My Day :)
Hokuloa 2 years ago
“Yeth pleathze. Oh boy, oh boy, oh boy!” -the smiley wiggle-butt
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temporarily offline 2 years ago
one time my sister took her dog to get a pup cup and the girl serving her thought she was so cute she asked her if she could record her eating it and then gave her a second one for free
Nice Beast Ludo 2 years ago
Humans are responsible for making them that way. They are the sweetest, most compliant dogs in the world unless trained to kill by their owners or sometimes when bred from a long line of fighting dogs- rare though if removed from that situation. They just want to please people so when trained to murder for food and love? They can be lethal but that is the same as saying lock up every MAN because .00001% or whatever it is I made that up, become serial killers
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#2
People Need To See This More Often…
Tee Rat 2 years ago
$20 on Amazon, but there are a number of other sites selling them too.
Load More Replies... pfeils wife 2 years ago
Especially because they are probably doing the job of two people... when everyone doesn't show up!
Fire Singer 2 years ago
Whenever I'm out and say "I'm not in a rush, no hurry." and actually mean it, I'm sad to see how many people thank me profusely for this because they're used to getting yelled at!
Hydro Keychain 2 years ago
"This corporation does not pay employees a living wage. Be kind to the suckers we found that will work for peanuts."
Wim Cossement 2 years ago
Talk to your bosses about this problem. They can solve it but want more profits, so f**k you, employee and customer. Please don't shop anywhere else, though!
I am sure most of you have heard about Dunkin’ Donuts. Some of you may go there every day, some of you frequently and others maybe haven’t been there at all. Well, it doesn’t matter, but it’s still interesting to hear how big companies become successful.
Well, it all started in 1950 when William Rosenberg experienced a revelation. He discovered that everyone in Quincy, Massachusetts, enjoyed dunking their donuts in their coffee. People kept returning for more because the delectable pairing of donuts and coffee was so enjoyable. He was motivated by this phenomena to provide the highest caliber coffee he could. This gave his company a huge boost, and DUNKIN' Donuts was founded.
#3
I See This Guy At Dunkin Donuts Every Day Playing Chess / Teaching Kids How To Play
PlatinumThe8-BitCat 2 years ago
I’d love to play chess with someone every time I went to Dunkin Donuts
Nice Beast Ludo 2 years ago
Awww I can picture him sitting there with the chess set out hopefully waiting for a suitable opponent to walk in the door
Celtic Pirate Queen 2 years ago
Aw. There was a couple in this little town called Gold Bar in Washington State. They owned a BBQ joint that my son & I went to all the time (despite the almost 2 hour drive). Even better, the old guy LOVED to play cribbage & my son was had just learned how. We spend many a Saturday afternoon up there.
#4
My Local Dunkin Donuts Drive Through Speaker Broke. They’re Using A Baby Monitor Now
Sheena Leversedge Wood 2 years ago
that's inventive of them. whoever thought of that deserves a bonus, that probably saved a lot of lost sales while waiting to get it fixed
Now, let’s look a little bit at statistics. So according to Coffee Affection, In 2017, Dunkin’ Donuts was selling 2 billion cups of coffee worldwide or in other words - 60 cups per second. Sounds like a lot, huh?
In addition to this, Dunkin’ Donuts operates in 46 countries and serves over 5 million customers per day.
#5
Shoutout To My Local Dunkin For The Ham Treat For Buster!
PlatinumThe8-BitCat 2 years ago
It looks like he’s just licking it, and ham isn’t harmful to them, it’s just unhealthy apparently, at least that’s what google says
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Sheena Leversedge Wood 2 years ago
I love when places are good to the pets. once when I took my dog out on the train for a day out by the sea, I bought myself a mackerel bap (lovely little barbican side food shack) , and asked for a sausage bap for the dog, but no bread or onions. just the sausages. the nice lady said she'd cut the sausage up for him so it would cool down quickly for him. I thought that was so thoughtful of her.
#6
"Go Run On Dunkin!"
V Martinez 2 years ago
I once saw a customer throw hot coffee on a would-be thief at the golden arches. Workers were just standing there saying they weren't allowed to do anything. So the customer did it for them and the dude ran out crying.
Petra Schaap 2 years ago
i worked in a shop. our both neighbours were robbed a few times. We had instructions "give them what they want, with a nice bow on it" :-) Our boss did add "its just money, your lives are more important"
Load More Replies... pfeils wife 2 years ago
Funny, but be careful out there! I would never put my life in possible danger for a company I work for!
#7
I Finally Got To Make Some Donuts! I’m An Afternoon Shift So Our Shift Very Rarely Makes Any Unless We Have A Huge Donut Sell Day In The Morning. So Proud Of My Glaze Babies!
David 2 years ago
Some stores do, some do not. Franchisees are given the option. My local Dunkin does it on site, you can see it. Also the small stores/kiosk always have it brought in, because they are too small.
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Chris Landrum 2 years ago
we had a Krispy Kreme near me where they made the donuts and you could watch it. they had a waterfall of glaze for the donuts to pass under
Nice Beast Ludo 2 years ago
Wow they look awesome!! First time? Looks better than the regular ones!
However, talking about customer service jobs in general, aircall states that workers in the customer service sector must manage requests and grievances of various complexity every day in a high-pressure, time-constrained setting. Well, as you can understand, work-related stress is quite common.
#8
Friend Ordered 1 Long John At Dunkin Donuts Before They Closed For The Night
Nice Beast Ludo 2 years ago
Do they always do this? Time to start hitting up the DD at closing time
Weasel Wise 2 years ago
Do people really eat a donut and call it breakfast? I'm not being sarcastic this time, I really don't know.
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Janette Bruck 2 years ago
The drive-thru worker threw about 25 munchkins in a bag for me because she said everything gets tossed at the end of the night - such food waste!
Spannermonkey 2 years ago
I've had a fish-n-chip shop do that. 9pm: "2 dimmies and a potato cake, please" ....gets bag with 6 dimmies, 6 potato cakes and a scoop of extra-crispy chips.😄
#9
Dunkin_irl
Lex <3 (they/them) 2 years ago (edited)
People actually take the time out of their day to complain to the manager about how they don’t like the new pumpkin spice iced coffee?
AtMostTheFabulist 2 years ago
Omg yes they do. People complain to kleenex they don't like the design on the box. Just don't buy it!
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Kraneia The Dancing Dryad 2 years ago
This isn't just a dunkin thing. Used to work at a BK and this woman used to complain because we no longer served the gingerbread flavor milkshake. Dude it was a limited time thing, they offered it THREE YEARS AGO and you're still complaining?!?!
Petra Schaap 2 years ago
well if lots of customers tell you so and the flavor is not sold, its maybe time to start caring
ReggieTx 2 years ago
That's why you go to the company website or you fill out surveys. The person at the counter has zero input into these things.
Load More Replies... #10
Dude Set Up Base Camp Here
DelvianBlue 2 years ago
Maybe there's too much chaos and noise to work from home.
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Kipper 2 years ago
There is nothing more infuriating than to get your sandwich and coffee and then find there is nowhere to sit down because all the tables are taken up with people with laptops nursing their one coffee!
KatZen 2 years ago
Where I live most people do to-go. The only time it's full is when there's a kids baseball team or something eating there. I think the workers like having people in there just minding their own business.
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David 2 years ago
There was a time when I did this a lot at Denny's but without the extra monitor. There was one booth with an outlet and they would let me sit there even if that section was closed because I was polite and low effort for the servers. And I did order food and tip - I'd just sit there for hours. But also I came at times when they were not busy so I was never preventing anyone else from being seated.
Wim Cossement 2 years ago
That's still pretty sad, in Europe we mock people that do such stuff. You work at the workplace or perhaps at home. They call it coffee shop, not office...
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Crybabyartist 2 years ago
Perhaps the electricity, water, heat and cooling are all cheaper when you can turn everything off at home and go use it free at Dunkin'
Load More Replies... Petra Schaap 2 years ago
i once tripped over someones laptop cable that was hanging over the walk path (so he wasnt sitting next to the outlet) and then he got mad at ME -_-
So how can you make customer service workers not hate you and not make their job even worse? Reader’s Digest shares habits that customer service people hate the most. To begin with, it’s important to remember that nastiness gets you nowhere, as well as rude insults.
Moreover, complaining about prices. They are not the ones who set them, thus complaining won’t make the price change. And of course, obvious, but important - stop yelling.
#11
Who Hurt You Dunkin Donuts
Donald 2 years ago
Even when I smoked I would try to remind my fellow smokers that smoking is a nasty habit but littering is worse. Smoke unfiltered if you're too lazy to put out your cig and find a place to dispose of it.
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Melissa Nunya 2 years ago
I worked at a store with bark mulch like this. I had to put out several fires for this reason. They burn under the mulch invisible and spread pretty far before it gets to a point where the top layer combusts.
Sara Wilson 2 years ago
This is legit! My first place I bought was a townhome. I came home one day to find our bark on fire! An actual FIRE with a cigarette in the middle of it, thrown there from someone on the street either driving or walking by.
Daycare Attendant Sun 2 years ago
Seagulls love eating cigarettes where I live. Please stop littering, and not just to help the gull gang.
David 2 years ago
Our local college has a beautiful campus. But I remember finding this one out of the way spot between two buildings where smokers would step outside the doors and have a smoke break. There was a small patch of ground roughly 4x8 feet that was SO covered in cigarette butts it was about an inch deep. Just gross. It's probably gone now because several years back state laws changed - can't smoke within 25 feet of doors or windows unless it's like your house or something.
The Scout 2 years ago
According to ecology organizations, between two thirds and three quarters of all cigarette butts are littered instead of put in an ashtray. Around 4.5 trillion (!) cigarette butts are littered every year according to wikipedia. Research showed that statistically the city of Berlin, Germany, had around 2,7 million of littered cigarette butts per square kilometer. Germany spends around 225 million Euros anually for cigarette butt removal alone, and I suppose other countries will have similar figures.
Nice Beast Ludo 2 years ago
This happened at the gas station!! Idiots! I'm a recently-quitted smoker, hubby is a chain smoker, BUY A FRIGGIN ASHTRAY
#12
Coworker Made The Loooooong Order
Philly Bobcat 2 years ago
Just looking at this sent my blood sugar up 200 points!! (They should have an a$shole tax for stuff like this!)
Anyway, what do you think about these actions? Maybe you are working in customer service and have some things that make you angry or, on the other hand, make your day?
#13
[meme] Sorry Ma'am, We're Out Of The Chocolate Frosted
![[meme] Sorry Ma'am, We're Out Of The Chocolate Frosted](https://www.boredpanda.com/blog/wp-content/uploads/2023/08/dunkin-donuts-employees-hate-love-64df5b7a8d8c6__700.jpg "[meme] Sorry Ma'am, We're Out Of The Chocolate Frosted")
Libstak 2 years ago
If you're out of chocolate anything, anywhere, you are completely out of any viable stock and might as well close for the day imo.
Bouche and Audi and Shyla, Oh My! 2 years ago
Soft can-openers flock to chocolate like we flock to 'nip.
jmdirks 2 years ago
I have dealt with customers that think that making donuts is an instant thing.
ReggieTx 2 years ago
We did this once for a customer because she was being a total pain. She wanted it to go. We warned her, the frosting didn't have time to set so it would be messy. She came back to complain that the frosting was all over the bag. Um, yeah? We warned you? I don't miss being in customer service.
Load More Replies... #14
Brings New Meaning To Running' On Dunkin
sofacushionfort 2 years ago
For the trivia maven Pandas: Barbie Pink is Pantone Matching System (PMS) 219c, Dunkin uses straight from the can Rhodamine Red.
Hokuloa 2 years ago
Ok, color me curious. How did you know this? Also, thank you for the useless trivia. I’m a sucker for it!
Load More Replies... Hilary Mol 2 years ago
What happens when the designer gives in and designs "a car with, like, one extra-large cupholder and, like, I dunno, a hatchback you can't see out of?"
#15
When You Stay Still For 10 Seconds And Your Manager Comes Out Yelling "Find Something To Do!" Despite It Being Dead
Chris D'Asta 2 years ago
An old adage in the restaurant business is: "If you have time to lean you have time to clean." Kitchens of all types get filthy and unhealthy very quickly. ABC, Always Be Cleaning.
#16
This Woman Parked Her Scooter In A Handicapped Spot To Get Dunkin Donuts, Then Drove Away With Her Son Sitting On Her Lap. Unbelievable
G.O.A.L. 2 years ago
I’m not big on snitching, but a kid on the lap on a scooter is going to get a call to the police while I follow
Joe Publique 2 years ago
Even been to Asia? I've seen entire families on one scooter...lol.
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Christof Irran 2 years ago
Well, I think her actions demonstrated that her parking in the handicapped spot was ligit (they my have been thinking of a different kind of handicap when they set up that spot but...).
Spannermonkey 2 years ago
It could be argued that to do that, the woman would have to be...ahem...handicapped.
David 2 years ago (edited)
In my state that is not a legal handicap spot. It has to have the disabled parking sign in front of the space. As you park, you can see the sign. You often can not see the faded paint on the ground. So where I live - anybody could legally park there. The kid on lap thing obviously is not very safe. I saw that a lot in some Asian countries where a huge percentage of the traffic is scooters but even some of those countries are cracking down on that. I know the Philippines has been working on enforcing laws about helmets and number of passengers. Too many people getting killed in accidents.
#17
In Contrast To “Would You Like Some Coffee With Your Sugar? 😂” Posts, I Enjoy The Very Rare Occasion We Get Superrrrrr Long Stickers (A Very Rare Regular Who Orders Every Flavor Except Hazelnut & Mocha)
Donald 2 years ago
Seriously, thats not even coffee anymore, just simple syrup with a splash of the bean juice.
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Melissa Nunya 2 years ago
I get three shots of hazelnut at my place and the guy teases me that it's the most digustingly sweet drink he makes. I'm so showing this to him lol
Bouche and Audi and Shyla, Oh My! 2 years ago
My first helper after I got out of prison always wanted coffee while she was working. She used four times as much coffee, and then about six times as much cream and sugar. I wouldn't buy her cream and sugar, but my Mom had stocked the kitchen before I moved in, and got regular coffee instead of decaf. Since I'm not supposed to drink regular (I'm Mormon), I let her use it. I just never bought another.
#18
Covid-19? No Problem Let Me Give You A Kiss When I Grab My Coffee...
Justin Everett (Tehashi) 2 years ago
Sure he probly doesn't need to rest on the sill, but his truck is too big to get close enough to sit inside, so he kinda has to get out...
les 2 years ago
looking at the pic it seems the truck has already hit the building. if you look along the top and front edges of the truck it appears pushed over to the right
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Petra Schaap 2 years ago
if your truck doesnt fit, isnt that a sign that you cant use the drive tru???
Joe Publique 2 years ago
Truck doesn't fit under the awning. What's he supposed to do given that his arms aren't 3 feet long?
Geoffrey Osterfield 2 years ago
He has to park that way so his van don't hit the roof you morons
#19
A Shift Lead Told This Customer She Didn’t Need To Call Ahead For An Order This Big. Had To Talk Her Down From 8 Dozen Donuts Too
Liz Orreo trex ago go 2 years ago
At least egg wraps are fast to make, though 30 would take all your grill several times over.
#20
Employee Pro Tip: Offer Customers A Brownie Bite For Their Inconvenience At The Drive Through
Gabby M 2 years ago
Oh I thought it was an actual brownie until I saw your comment
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Panda Bear 2 years ago
I would love to see the face of oh boy a free treat to omg this is awful in .1 second of a AH who deserves it
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What do you think ?
DBear 2 years ago
Dunkin Donuts was much better as a coffee shop before it morphed into a fast-food joint. I drive past 4 of them along the same 8-mile stretch of road to and from work. In the morning the line for the drive thru juts into the road creating a traffic hazard. Their coffee sucks and their donuts are terrible. They buy out other chains and ruin them. Mr. Donut, Bess Eaton and Whole Donut. All gone now. What a shame. They were so much better but got gobbled up by the Walmart of the pastry business.
ConstantlyJon 2 years ago
one of the dunkins in our town had the manager quit so they actually ran out of everything. No donuts left at all. The only thing they had was a muffin and it was stale AF. we haven't been back since.
DBear 2 years ago
Dunkin Donuts was much better as a coffee shop before it morphed into a fast-food joint. I drive past 4 of them along the same 8-mile stretch of road to and from work. In the morning the line for the drive thru juts into the road creating a traffic hazard. Their coffee sucks and their donuts are terrible. They buy out other chains and ruin them. Mr. Donut, Bess Eaton and Whole Donut. All gone now. What a shame. They were so much better but got gobbled up by the Walmart of the pastry business.
ConstantlyJon 2 years ago
one of the dunkins in our town had the manager quit so they actually ran out of everything. No donuts left at all. The only thing they had was a muffin and it was stale AF. we haven't been back since.
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