In an effort to increase customer engagement in a high volume beer and wine department of an upper scale grocer, the GM decided to remove the computer we used to look up inventory, vendor information, special releases, demo schedules, print growler bar menus etc, because we were spending too much time looking things up.
So now when a customer asked if we had x amounts of y wine on hand we had to walk completely off the sales floor and spend more time logging into computers and finding the information. If the customer then asked about another wine we had to do it all over again. If we had to update tap information for our growler bar that was more time off the floor, so on and so on.
Customer complaints have increased about lack of people in the department but management still hasn’t seen the issue of taking away our most valued tool in the dept.
Source: www.reddit.com
-5
1