US Bank’s Mistake Leaves Guy Broke On Christmas So This Kind Employee Helps Him Out, Gets Fired For It
A US Bank employee in Portland was fired for doing a random act of kindness for a stranger on Christmas Eve, and people all over the US are appalled that helping someone is considered an “unauthorized interaction.”
Emily James, a Portland call center employee, happened to be speaking to a customer from a suburb of the same city who was experiencing a problem with the bank not allowing him access to his paycheck. The customer contacted her again after trying to go to his regional branch, where the only manager who could lift the restriction had already gone home for the holidays, and ending up stranded with no money to even put gas in his car.
Moved by the opportunity to help somebody who was so nearby, and on Christmas Eve, at that, James met up with the customer and gave him $20 out of her pocket. She thought what she had done was her business and would have no bearing on her job, but word got back to a regional manager and she was sent home days later.
Local news reports say that a US Bank employee was fired for helping a customer
Image credits: Oregonian
Image credits: Oregonian
Image credits: Oregonian
Image credits: Oregonian
Image credits: Oregonian
Image credits: Oregonian
Image credits: Oregonian
Image credits: Oregonian
Image credits: Oregonian
Image credits: Oregonian
Image credits: Oregonian
Image credits: Oregonian
Image credits: Oregonian
James told local news that she initially went public with the story to get her job back, but that she’s changed her mind about returning to the company that fired her for what she maintains was the right thing to do. The manager’s decision certainly doesn’t seem to align with one of the company’s core values, “We put people first.”
This isn’t the first time that employees have been punished for breaking protocol to do good deeds for others. Last year saw incidents in which workers at a Seattle coffee chain were fired for giving homeless people coffee dregs and old pastries that were edible but no longer fresh enough to display, and a school cafeteria worker lost her job after giving a free meal to a teenager with no lunch money.
Commenters are disgusted but not surprised by this kind of cruelty
Image credits: AdamNaegeli
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Image credits: GailLangellotto
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I'm going to print out copies of this article an post them on the doors of the local US Bank offices. I know, they'll probably be pulled down immediately, but if just one customer sees this, and closes their account, it will have been worth it.
I think that is an awesome idea, Karen. This bank deserves to lose some customers.
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I dont understand, she got permission from her supervisor, so why is she fired? Isnt that what asking permission is about, that you cover your a*s so you dont get fired over these kind of things?
From experience in similar corporate work, I believe the problem is the personal interaction outside of the call centre. While her intentions were 100% good, the rules are in place to ensure that a client's details remain private & are not used by staff for personal reasons. It's about ensuring the client's confidentiality / privacy.
Load More Replies... I'm going to print out copies of this article an post them on the doors of the local US Bank offices. I know, they'll probably be pulled down immediately, but if just one customer sees this, and closes their account, it will have been worth it.
I think that is an awesome idea, Karen. This bank deserves to lose some customers.
Load More Replies... I dont understand, she got permission from her supervisor, so why is she fired? Isnt that what asking permission is about, that you cover your a*s so you dont get fired over these kind of things?
From experience in similar corporate work, I believe the problem is the personal interaction outside of the call centre. While her intentions were 100% good, the rules are in place to ensure that a client's details remain private & are not used by staff for personal reasons. It's about ensuring the client's confidentiality / privacy.
Load More Replies...
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