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Designer Presents A Word Phrasing Hack That Will Make You Sound More Respectable On E-mails
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Other3 years ago

Designer Presents A Word Phrasing Hack That Will Make You Sound More Respectable On E-mails

Miscommunication is part of life, and when it happens between friends or family, a hug or a joke can repair the situation – but when miscommunication happens in the workplace, the result can be disastrous. E-mail is a vital feature of workplace connections and thus is a ripe area for wires to get crossed, all because of the wrong phrasing or wrong punctuation.

Fortunately, the designer and illustrator of ADHD webcomics, Dani Donovan, has the solution with her brilliant chart with writing tips that explains how to e-mail like a boss. The artist told Bored Panda she was searching for alternatives to overused phrases in professional E-mails and from there the idea evolved: “I’d tried to Google “What to write instead of ‘just checking in'” multiple times, and had never really come up with any results. I started a Twitter thread, and it started to really gain traction, with tons of people saying that they were printing it out for formal letter writing reference to keep at their desks. Around the 6th or 7th time I saw that, I figured it’d be easier for me to make a quick sketch, so the reference looked nice. The graphic designer in me couldn’t help it!”

Laid out are some of the most common errors we probably all have made when trying to craft a formal e-mail and the best alternatives. Scroll down below for her life hacks – it could save you at work!

More Info: Facebook | Instagram | Website

Illustrator Dani Donovan has designed a brilliant chart of e-mail tips for professionals

The inspiration for Donovan’s chart came from her everyday work experience as a full-time in-house graphic designer at Gallup: “95% of my communication is done over e-mail. Whether it be to internal partners on our team or external clients, the way we sound and present ourselves has an enormous impact on how smoothly things go. The longer you work in the corporate world, the more you start to pick up on the way people talk. As much as I might not enjoy it, I eventually had to learn how to play the game,” she told Bored Panda.

The illustrator added that she had learned that knowing how to correspond effectively in emails could even affect your bank account: “When I was freelancing full-time, I noticed a direct correlation to how much money I was able to charge, and how unapologetic and direct I was in emails, “she explained. “Calm confidence and valuing yourself are key to being able to charge what you’re worth, and for establishing mutual respect. When I over-apologized and constantly contradicted myself with, “If not, that’s okay!”… some viewed it as weakness and didn’t hesitate to use it to their advantage. But that’s in response to professional writing. As far as my whole ‘Dani Donovan, the ADHD comic lady’ persona… I write/tweet the exact way I speak, without editing myself. I’m a very informal person by nature.”

Donovan is a graphic designer at Gallup and says she’s still improving her email skills

“I proofread every email before I send it, and honestly end up deleting and re-writing things to correct a lot of the same mistakes (too many “just”s gets me every time). I have gradually started doing things less by habit, but the auto-pilot tendency to start an e-mail template with “Sorry” is rooted SO deep.”

Image credits: danidonovan

As with anything people found reasons to criticize the chart, “I’ve seen people online up in arms saying that some of these are super-aggressive or mean. The circumstances around which of these might be beneficial are really dependent on the dynamics and relationship you have with the other person,” and went on to say, “I’m not advocating being disrespectful, selfish, or unhelpful. There is simply a BIG difference between being nice/accommodating (which is wonderful!) and being afraid to ever say no out of fear– and I think it’s time we talked about it more.”

People found the tips super helpful

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Daniel (ShadowDrakken)
Community Member
3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

I disagree with "It'd be easier if we met in person". If I'm writing an email, it's because I need a paper trail. And in this day and age, it's ALWAYS good to have a paper trail, because you WILL be thrown under the bus, lied to, or have your hard work stolen if you don't. I also disagree with not using "What works best for you?" because using that statement is an intentional deferment meant to show that THEIR time is valuable. Which is extremely important with customer service.

Full Name
Community Member
3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

Talk about it in person, then send a follow up text or email referencing the talk you just had. That means talk (quicker than email) yet you still have a trail because if you're off base they'll tell you so in writing.

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Wanda Queen
Community Member
3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

Meh. I'd rather just be myself.

Asia
Community Member
3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

Whenever I write "have a nice day" I mean "f*** you and the horse you rode in on"

Kesyra
Community Member
3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

I felt this. I use it a lot in customer service jobs when some entitled butt muffin is just being difficult for the sake of it.

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Daniel (ShadowDrakken)
Community Member
3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

I disagree with "It'd be easier if we met in person". If I'm writing an email, it's because I need a paper trail. And in this day and age, it's ALWAYS good to have a paper trail, because you WILL be thrown under the bus, lied to, or have your hard work stolen if you don't. I also disagree with not using "What works best for you?" because using that statement is an intentional deferment meant to show that THEIR time is valuable. Which is extremely important with customer service.

Full Name
Community Member
3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

Talk about it in person, then send a follow up text or email referencing the talk you just had. That means talk (quicker than email) yet you still have a trail because if you're off base they'll tell you so in writing.

Load More Replies...
Wanda Queen
Community Member
3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

Meh. I'd rather just be myself.

Asia
Community Member
3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

Whenever I write "have a nice day" I mean "f*** you and the horse you rode in on"

Kesyra
Community Member
3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

I felt this. I use it a lot in customer service jobs when some entitled butt muffin is just being difficult for the sake of it.

Load More Replies...
Load More Comments
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