John Smith = Boring.

I would say to John Smith to F himself, but i bet he has no d**k.

I know this will sound funny, but you reminded me of an episode of Matlock where he was helping his IT/programming and highly intelligent nephew. He kept asking the nephew to fix his manual pencil sharpener. The nephew kept saying "That's mechanical..I wouldn't know the first thing about it." Just because a person is intelligent in one area does not make them an expert in other areas. Everyone has their specialty. And I think the term you are looking for hhjones43 is..it's was more often than not a PICNIC (problem in chair not in computer.)

I NEVER had ANY problem with any IT people helping me. The operative word here is "helping". Why would anyone be a d**k to someone trying to help them. Answer: because they can. It's not face to face, so people can be themselves. Amazing what a little anonymity can do.

High five, Katrin, same here. My husband has a PhD in robotics. So tech and so nerd. ♥

And John Smith the troll strikes again

I don't even work in IT but because I like tech my friends and family often call me. One time my dad was really angry that his speakers weren't working. I asked if they were plugged in correctly - that made him more angry. He put my sister in the phone and I asked her to tell me where he plugged it in. Turned out he had plugged them into the microphone port. My dad called me from the UK while I was in japan for this 'emergencyy'

But computers are horrible, badly made, badly programmed, an badly behaved tools that are inaccessible to most people without specialist skills. I’m saying this as a former IT person who got sick of it all. I side with the users. They’re much nicer when you treat them like people who just happen to not have the same specialist knowledge you have.

That's why the first thing you do when they call is ask for ID. If they're shitheads, escalate them.

This comment is hidden. Click here to view.

suck it up, hhjones43, nobody likes you tech nerds anyways

Excellent!

Scary s**t, I cried every time i saw it done. ....after, later in private. Tears of relief.