Social media has become a big deal for businesses—most customers are online in places like Facebook, X (former Twitter), and Instagram and can easily be reached with a simple post or private message. However, sometimes the convenience of reaching large numbers of people all at once has its downsides,
The Amazing Troll-Man, a UK-based popular comedian also known as Wesley Metcalfe, loves nothing more than messing with famous companies and big brands. His trolling method is simple: he has a Facebook account under the name ‘Customer Support.’ He visits the pages of various companies, changing his profile picture to match their official account, and proceeds to interact with customers in a hilariously funny and often rude way. The customers, shocked by the cheek of Wesley‘s fake customer service, usually react with a righteous outrage that only adds to the hilarity this Internet troll is creating.
Can’t picture what we’re talking about? Let us show by example. Scroll down below to see some of these funny customer service interactions for yourself and learn more about this seemingly random guy from Facebook.
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LMAO, that is funny but Im sure if I was in that man shoes id be annoyed too
I am British (reference as this is M&S) and a lesbian. I certainly don't feel "favoured" in the slightest!! Can't believe he got shirty over a bloody sandwich! This makes me laugh!
Donald Trump throws his toys out of the pram every time, he is a big baby with a small nunu, so that's why he calls him Trump, basically stop being a trump cry baby t****r and take your s****y wig off. I hope that clears that up for you, if not I shan't sleep tonight. Yours forevermore and then some.
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gauc is f*****g disgusting I'd take a bigot butty or BLT anyday any time over a poor sandwhich ruined by green c**p
"the closest you've got to having a point is being a prick." bahhahahhaba the way i laughed was gross
hi my name gurpreet another's parson my face I'd in Facebook please remove my Facebook account help me
FOR BEING NORMAL?!!!!!! NO, I DO NOT THINK THAT "GAYS AREN'T NORMAL" THIS MAN IS DISCRIMINATING AGAINST US
Keep telling yourself that you are normal 😉
Load More Replies... “Repelling Muslims”? It’s illegal to be gay in Muslim countries. Like, death penalty illegal.
People get killed in Russia for being gay, some even commit suicide once they have been identified as a bum sniffer and nunu tickler. What's your point?
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Neufchatel cheese, Onions, Roast beef, Mayonnaise, Avocado, Lettuce = NORMAL sandwich. STRAIGHT Sandwich; Salami, Tomato, Ricotta, Avocado, Improvisation? Ginger, Horseradish, Tofu? (or just more tomato?)
Read one this week. LGBT sandwich, lettuce, glitter, bacon and tomato. Sounds brill. Want one.
or a Scot, "Argh ye right laddies ye be proven me point"
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Did that sandwich come with extra spice, since that guy just got burned.
who all here is part of the LGBT+? I am and i'm proud to say it......but...what is a straight sandwich
I can't eat a Lettuce Guac Bacon Tomato sammich 'cause I'm not gay and now I'm going to throw a tantrum. Eyeroll
THIS GUY IS A KING , HAHAHAH TRYING TO SUMMON A GENIE , THATS MY DAY SORTED !!!!
Well, you cant just tell people "I'll beat you up if you come here" and not tell them where "here" is. It's just plain rude ; )
The Person Behind the Fake Customer Service Account
Bored Panda spoke to The Amazing Troll Man himself, and he was kind enough to give us his origin story. “A few years ago, I wrote a post on my social media account that went viral,” he explained, gazing moodily into the distance whilst puffing on his pipe. “It was a satire post about about an old schoolyard prank. Seeing so many people laugh at what I had written was a good feeling.”
“Then, a couple of years later, I bought a cucumber from a supermarket called Tesco here in the UK. On opening the cucumber I discovered a dead worm trapped inside the cellophane wrapper. I decided to write a jokey complaint to Tesco on Facebook.”
“At first I got the standard responses from their marketing team so I kept pushing them until a guy called Rob jumped in to have a bit of banter with me. The funny trolling quickly went viral. Every publication in the UK gave it a mention and it reached RTL TV in Germany. If you search William the Worm on Google you will see all the articles.”
“Once again it was a great feeling amusing so many people online. This was in 2016.”
Why Was the Fake Customer Service Account Created?
“Fast forward to 2018 I suffered with a mental breakdown. I was hit with anxiety and depression. I had never felt so low in my life. It took me nearly a year to pick myself up. Everyone was so surprised to see the joker of the pack fall to his knees.”
Troll-Man had reached his nadir and just knew he had to start doing things he was passionate about to get himself back on his feet... one of those things was making people laugh and creating some hilarious customer service interactions in the process.
“I decided to start a spoof customer support page. I knew that the format of banter between a big company and a customer worked from my past viral post. But I needed to be the customer support to ensure that banter could exist. So I set up the spoof profile for Internet trolling purposes.”
“Shortly after setting up my page I would get messages from people in America asking me to change their passwords etc. I assume in a frustrated state they would type customer support in the search bar and hey presto they’re through to me. One lady asked me to change her password on her casino account. You can see this post on my page, it’s pinned at the top. It’s how I got my logo and chose the name the Amazing Troll Man... the mask looks similar to spider man you see.”
if it aint that hard i guess from now on they could make it them selfs at home XD jear desus LOL
Birth of a Customer Service Meme
“My trolls have gathered a lot of attention. They’ve been shared by celebs and big pages on Facebook, Twitter [now X] and Instagram.”
“One that really got noticed was when I took down a bigot on Marks and Spencer’s page.”
“From time to time, I get the odd ban and blocks, but it’s less than you’d think. I can’t help but think the companies quite like my work as it makes people laugh and doesn’t necessarily put their company policy in a bad light. I say the things they wish they could.”
Screaming laughs in the middle of the night on our terrace, neighbours and my wife thinks i lost it now. Well written, my friend, well written.
Nailing a Fake Customer Service Meme
“I am selective on which complaints I choose to respond to. I never pick on the average person with a simple issue, I choose those that tend to be unnecessarily angry. My aim is to put them in their place a little while making others laugh. I also hope they’ll take a step back and look at the situation and realize that they don’t need to take life so seriously.”
It’s not all about justice for the unnecessarily angry, though. Troll-Man enjoys a wind-up as much as anyone. He also likes to diffuse the situation and turn angry customers into laughing ones. “Being a troll is all about getting people to react,” he told us. “In the past, trolls have tried to get the reaction to be that of anger.... that’s not me. The only reaction I want to bring out is laughter. If I can get people laughing, my job is done.”
What is Wesley Metcalfe Doing These Days?
In 2021, Wesley Metcalfe released The Amazing Troll-Man: Winding Up the World…One Comment at a Time!, a collection of funny customer service moments. However, as funny as it is, the book and online posts perfectly highlight the importance of customer service presence on social media.
“I think companies can learn from my posts... not all of them but some,” he concluded sagely, knocking out the ash from his pipe and donning his cape for the next adventure. Who is next to feel the wrath of Troll-Man’s biting wit? Only time will tell.
Was it a Hoover, or a generic vacuum cleaner? I'm betting it was a Henry.
Note: this post originally had 44 images. It’s been shortened to the top 30 images based on user votes.
i REALLY doubt that this is legal... kinda funny but i would be freaking pissed if someone ruins the Image of my company like that
Doubt it's legal? What are they gonna' do, take away his trolling license?
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Yeah, I was like ... meh ... after the first few.
Load More Replies... There were a few original ones hidden in here, but most of these posts were just rude and not funny at all.
Love it! Says what all customer service people actually want to say to the total muppets who contact them with whines.
I laughed pretty hard, the lyrics were I impressive. People really shouldn't be posting complaints on public walls.
Please don't glorify this troll. Some of their posts were funny, but most were plain rude.
Most of these were hilarious. A couple were "meh", but that might be because I don't quite get British humor, oops, I guess that would be "humour"
haha. I thought it was mostly hilarious, just because people get so bloody high and mighty. I understand 'the customer is always right' thing, but jeez, calm down felicia, you're only adding fuel to the fire!
So freaking awesome 🙌👏! Tears down my cheeks, stomach hurts doubled over laughing! Couldn't hardly keep my eyes dry to keep reading! A couple were a bit raw, but the rest were out of this world. Insanely hilarious 😂
Looks like BP deleted the one where he joked about Madeline McCann. Good.
I know that I'm going to be downvoted because it's boredpanda, but this guy is a d**k. He is posing as a costumer service, while also saying rude innapropriate comments. Not only can this anger the costumers, but it can also damage the business reputation as well. As someone who's also been a victim of d***s like him, I have no respect.
some people are much to entitled to take a joke. good thing we have customer support lol
Well, I thought that was fu**ing hi-larious! It appeals to my smart a*s sense of humour. Thanks for that
I hate to admit it but its funny. Because people who go out of their way to complain about everything are usually whiny little bitches.
So many people complaining about Mc Donalds. What are they expecting? A real meal? Wake up and smell the bacon.
Nah, don't see anything funny about this. Why make someone's day a little bit worse? This is a bloke with too much time on his hands who has mistaken sarcasm for wit. There's enough ugliness online without elevating this c**p to "humor".
A lot of them are really sexist. Do you think he would be as funny is they were racist? Or homophobic?
This is why you people are unhappy. Everything offends you, wah wah.
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Stupid people need to look out. If you don't see that the site you are complaining on is not called "Custumer Support", then you are the stupid one and it is the only correct thing to troll you. If you post at "Tesco" then the answer has to come from "Tesco". As simple as that. Welcome to the internet newbie!
He reminds me a bit of Don Rickles. Everyone was flattered to be insulted by him. Way to go Wesley!
Right. If he's keen on trolling the companies, fine, mess with the corporation and their people, but the customers are innocent and don't deserve to be harassed.
Every one involved in customer service probably thinks this person is a hero. Don't you ever wish you could say what's on your mind?
I note the print was make for the own of costumer service! I think you are him, the same submitter
I found some of these funny, not going to lie. Hilarious even; some of them even deserved the burn. However, I soon felt that it was kind of getting unnecessary at one point; and if the actual verified customer asks you to stop, shouldn't you just leave them alone at that point?
Guys, please do not downvote because of a different opinion. Downvoting is reserved for actual trolls and disruptive people, and can actually get someone banned.
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Guys, please do not downvote because of a different opinion. Downvoting is reserved for actual trolls and disruptive people, and can actually get someone banned.
Load More Replies...
Friendly tip: I think you meant libel since it is written. Slander is the spoken one. And he, by the looks of it, never actually really claimed to be from the companies involved so he will probably be fine.
Load More Replies... i REALLY doubt that this is legal... kinda funny but i would be freaking pissed if someone ruins the Image of my company like that
Doubt it's legal? What are they gonna' do, take away his trolling license?
Load More Replies... Yeah, I was like ... meh ... after the first few.
Load More Replies... There were a few original ones hidden in here, but most of these posts were just rude and not funny at all.
Love it! Says what all customer service people actually want to say to the total muppets who contact them with whines.
I laughed pretty hard, the lyrics were I impressive. People really shouldn't be posting complaints on public walls.
Please don't glorify this troll. Some of their posts were funny, but most were plain rude.
Most of these were hilarious. A couple were "meh", but that might be because I don't quite get British humor, oops, I guess that would be "humour"
haha. I thought it was mostly hilarious, just because people get so bloody high and mighty. I understand 'the customer is always right' thing, but jeez, calm down felicia, you're only adding fuel to the fire!
So freaking awesome 🙌👏! Tears down my cheeks, stomach hurts doubled over laughing! Couldn't hardly keep my eyes dry to keep reading! A couple were a bit raw, but the rest were out of this world. Insanely hilarious 😂
Looks like BP deleted the one where he joked about Madeline McCann. Good.
I know that I'm going to be downvoted because it's boredpanda, but this guy is a d**k. He is posing as a costumer service, while also saying rude innapropriate comments. Not only can this anger the costumers, but it can also damage the business reputation as well. As someone who's also been a victim of d***s like him, I have no respect.
some people are much to entitled to take a joke. good thing we have customer support lol
Well, I thought that was fu**ing hi-larious! It appeals to my smart a*s sense of humour. Thanks for that
I hate to admit it but its funny. Because people who go out of their way to complain about everything are usually whiny little bitches.
So many people complaining about Mc Donalds. What are they expecting? A real meal? Wake up and smell the bacon.
Nah, don't see anything funny about this. Why make someone's day a little bit worse? This is a bloke with too much time on his hands who has mistaken sarcasm for wit. There's enough ugliness online without elevating this c**p to "humor".
A lot of them are really sexist. Do you think he would be as funny is they were racist? Or homophobic?
This is why you people are unhappy. Everything offends you, wah wah.
Load More Replies... Stupid people need to look out. If you don't see that the site you are complaining on is not called "Custumer Support", then you are the stupid one and it is the only correct thing to troll you. If you post at "Tesco" then the answer has to come from "Tesco". As simple as that. Welcome to the internet newbie!
He reminds me a bit of Don Rickles. Everyone was flattered to be insulted by him. Way to go Wesley!
Right. If he's keen on trolling the companies, fine, mess with the corporation and their people, but the customers are innocent and don't deserve to be harassed.
Every one involved in customer service probably thinks this person is a hero. Don't you ever wish you could say what's on your mind?
I note the print was make for the own of costumer service! I think you are him, the same submitter
I found some of these funny, not going to lie. Hilarious even; some of them even deserved the burn. However, I soon felt that it was kind of getting unnecessary at one point; and if the actual verified customer asks you to stop, shouldn't you just leave them alone at that point?
Guys, please do not downvote because of a different opinion. Downvoting is reserved for actual trolls and disruptive people, and can actually get someone banned.
Load More Replies... Guys, please do not downvote because of a different opinion. Downvoting is reserved for actual trolls and disruptive people, and can actually get someone banned.
Load More Replies... Friendly tip: I think you meant libel since it is written. Slander is the spoken one. And he, by the looks of it, never actually really claimed to be from the companies involved so he will probably be fine.
Load More Replies...