When something bad happens, emergency line operators are usually the first ones to hear our cries for help. They are there to asses the situation, calm us down, and send help. No one can deny that this job is demanding and stressful.
Imgur user PajamaStripes, who was a 911 operator for two years, decided to share 14 stories to show what her job is really all about. When asked what was the reason she started this job she told Bored Panda "I've always had a knack for helping people". During her job, she learned some easy tricks to help her deal with stress "Stress relief for me was mostly coloring books or snacks. Dry cereal was really popular since it was low-calorie and you could pick at it all night. I knew other people who would play games or watch movies on their laptops or tablets between calls". Despite all the horrible things PajamaStripes had witnessed, the good things that happened struck her the most "The best motivation was a "good" call. One that went smoothly and ended with everyone okay. The most memorable "good" thing would be a time that I was walking a father through CPR on his son who'd fallen in the pool, and the kid came out of it before we even hit the 2nd round of compressions." Read her most memorable stories from her job below! (Facebook cover image: travis.af.mil)
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I only had about 5 hours of sleep in between 16-hour shifts. Only had an hour left and morning rush hour was ending, so I was ready to get out so bad. Next thing you know the lines are lighting up like a f**king Christmas tree. Luckily nobody was killed, but it sure woke us up!
I agree mate. My Dad was a paramedic in a small town. He would work 4x24 hour shifts in a row. He once made it home, bent down to undo his laces and his beeper went off, so he just retied his boot and went to another job that lasted all night. Thank an ES worker the next time you see one on duty! Send a card to your local emergency call centre expressing gratitude! Its what keeps them going.
Load More Replies...My Dad is paramedic. I grew up in the station as he was a single Dad. I grew up to become a suicide phone counsellor. Thank you for all your dedicated hard work mate. You're a special kind of person who cares for every caller in often devastating events. Stay strong out there ... ES is a family.
The people working 911, must have incredible stamina and all the qualities to help in tremendous situations !!!
16 hour shifts are illegal in pretty any modern country. Where do you live?
When the board lights up like that you know something bad happened and don't even want to pick up that first call! This one could have been so much worse...glad it wasn't worse.
Got a call from an alarm company one day. Nbd, they're easy calls. Until I put in the address they gave me and it came up as a firehouse. I let the dispatcher know so she could clear it, but instead she sent out the next station. Turns out the station where the alarm was had left a lasagna in the oven and accidentally turned it to Broil instead of off in the rush to get out to their call. Everything (except the lasagna) turned out fine, but I'm sure the guy who did it will never live it down.
Hmmm...they left the firehouse completely unattended? No smoke alarms? Seems rather strange.
I've never had anything in the oven that would explode. Lots of things that dry out or burn but why would a meatloaf combust ?
"I called you 10 minutes ago! WHERE ARE THE COPS?!" Probably playing Rock, Paper, Scissors to see who has to deal with your ass, Brenda.
In all seriousness, though. These 50-65 year old, suburban empty-nesters are worse than the ghetto people. At least when the ghetto folks call, there's usually something actually going on. Boomers will call just because they saw a guy fishing without his license on his hat and then INSIST they stay to speak to the officer when the damn thing was just on the guy's vest instead. (Happened way more than once.) Then they get all entitled when the officer doesn't come sirens-blaring right away. Sorry, Carol, I'll get them to stop writing that ticket for someone that was actually doing something wrong and come deal with your butthurt right away.
This kind of people call 911 when they see a guy fishing without his license on his hat or a person walking while black.
First ...I am not the Carol from this call...LOL. But I have been known to call the cops on neighbors that set off fireworks (no firework county) at 3am or the occasional party where the patrons are too drunk and out of control to realize they're waking up half the neighborhood. I understand traffic accidents, busted druggies and break-ins take priority. But I'm patient..I'll wait...because I don't deal with stupid or drunk face to face. Too many crazy violent people out there and damn if I didn't leave my tazer and my gun in my other pants. Besides..they're more likely to listen to the uniformed officer that can write them tickets or put their butts in jail. I love PD.
Seems that there's an outbreak of white people calling 911 for black people being black in public...and they are not boomers!! Unfortunately there are "entitled" people every where of all ages.
If they have a serious reason, fine. If not, racist, simple
Load More Replies...I had a friend who would call 911 for the stupidest reasons. Again and again, I reminded her that there was a non-emergency number. These operators are there to handle emergencies, not her BS.
Sometimes the boomers have legit complaints, though. This one lady (still obnoxious) called because the kids down the street broke into her yard and stole the goldfish from her pond. Apparently she'd had issues with this family before (shocker).
I still have no idea what they did with the fish.
Today is a fish, tomorrow's a computer, the day after all the money. It's not the fish alone, it's the fact they broke in and stole something that the real problem is here.
Load More Replies...Carp are supposed to be a b***h to cook though, aren't they supposed to be bony?
Load More Replies...People who call a lot are called Frequent Flyers, and we had quite a few.
One of them was nicknamed Chicken Little, because every time it snowed, she would call and tell us that the clouds had fallen out of the sky and we had to put them back up. The officers started telling her that they only fell because they were "extra" clouds and they would go back up on their own once the sky cleared. It usually worked and we wouldn't hear from her as much.
I told the story in another picture on this thread, but I had an elderly neighbour who would get people to call the ambulance for her, because she was, apparently, dying... And then would lock herself in the apartment and not answer the door. She did it so many times that the ambulance refused to come to her address when she called, hence why she needed other to call for her. And then of course, some years later, she died for real...
Ah woe is me...happens to the best of us...dying I mean
Load More Replies...yes, i do actually! poor woman, probably felt like she was helpless in a world where the clouds started to fall out of the sky.
Load More Replies...I have heard that the paranoid people waste very much time on the police stations because they see and hear plenty of false things.
Maybe it makes them think they are providing a valuable service.
Load More Replies...This person may have had a severe learning disability...or secretly got a kick out of a gag
Another frequent flyer. A sweet man we'll call Charlie. Charlie knew he had issues and knew when he was about to have an episode. He was also, unfortunately, homeless. So whenever he was about to break down, he would find a landline to call us (because it automatically gives us the address and number). We got to know him so well that he even recognized our operator numbers. Sometimes he'd just say "I need to go" and we knew it was him.
I wish we had better resources for people like him. But, bless you and thank you to those who helped him as much as they could!!
I hope someday people will wake up and realize that it's far cheaper for everyone if the country (speaking USA here) would fund a "homeless no more" program, as has been done successfully in so many places, and support the health of all our citizens so people don't have to rely solely on the ER. Smh
There was a lady who had constant issues with her husband. One day she called and told us to get there quick, because she was going to shoot him. The thing is, Husband was her dog, and when officers got there (they actually rushed, because cops love dogs) she was standing in the yard holding a plunger under her arm, pretending to cock it like a shotgun and yelling "BOOM!!" at the poor pup. When the officers tried to take it from her, she just started yelling "You can't stop me!!" and ran around the yard trying to avoid them. Her "Husband" was taken to the Humane Society.
The sad part about it is many of these things wouldn't be a problem if the USA had universal healthcare. People with these mental conditions could get the help they need and stop wasting valuable emergency services when they have an episode.
"they actually rushed, because cops love dogs". And people have issues with cops. Sheesh!
It's nice to hear that American police do like dogs because as I live here over in Ireland the only time people like me (i.e not living in America) hear about American police is when they are shooting them dead just because the dog barked at them. articles like this as well give us that idea. http://www.cracked.com/personal-experiences-2238-why-are-cops-shooting-dogs-5-things-you-should-know.html
Not sure which part of Ireland you are in but UK cops have killed a service dog in front of it's owner. Why? they went to the wrong address
Load More Replies...This lady. We'll call her Eleanor. She was the QUEEN of the Frequent Flyers. Imagine Uncle Ruckus as a lady. The cops would take rookies out to deal with her just to f**k with them. She'd call almost every day with something new ranging from the relatively simple to the completely absurd. Some of my favorites are:
-Black and Arab midgets broke into her apartment and stuck their fingers in her peanut butter.
-A tall Arab man pissed on her chair while she was in the other room and then ran away.
-Her upstairs neighbor kept peeing on her through a hole in the ceiling. She lived on the top floor. There wasn't even a leak.
-A demon kept looking through her window. Flew away when she told him to "F**k off."
And finally,
- Snakes kept coming up through her floor and wrapping around her legs. Then they turned into hands that tried to violate her. She kept yelling "Get outta my h**chie!!" on the phone.
Yikes. Yeah, sounds like she needed to be looked at by a psychiatric professional. Don't know how the situation is in the US, but here in Romania, you can only have someone sent to the psychiatrist against their will if you are a blood relative and a judge agrees to it, so no matter how crazy someone you know, there's no way to do anything about it.
Similar here in the US, unless you have evidence or suspect they are a danger to themselves or to someone else
Load More Replies...Sounds like schizophrenia. Maybe take her to mental health services so they can put her on risperdone.
this is not funny but very sad. The mental state of some of these callers is very telling of our healthcare & blase attitude of the US towards mental health.
This could be severe dementia or schizo-affective disorder- untreated- yes she's annoying...but how would you feel if you actually experienced -all she described- as if it were REALLY happening to you ?? You would live in terror. Terror created by your own mind. IMO that's Hell.
Thank you for acknowledging this. My mind constantly makes me think too often and I am constantly finding myself lost in a deep, dark vortex of thoughts, constantly drifting in circles around the fact that i don't and never will know if my reality is real...
Load More Replies...This was the single funniest call that ever happened.
Officers went out for a violent domestic. Suddenly over the radio comes "We're gonna need backup. He's beating her with a boa." Dispatcher: "Repeat? He's beating her with what?" Officer screams: "A SNAKE!! A BIG. ASS. SNAKE!! Oh HELL no!"
This dude was straight up beating his woman with their 5ft long pet snake. The snake was taken to a local rescue and was okay aside from some bruising. Another officer ended up adopting him.
That poor snake! OMG I had a pet Boa, they have personalities and feelings!! Ugh
Poor sneks get a bad rep just because some of them are dangerous... most of them are harmless if you don't hurt them <3
Load More Replies...How the f**k is this funny? As an abuse survivor and animal lover, this is sad and horrible, not amusing.
Yeah, after this one, I'm downvoting the whole post. I understand when you're faced with something horrible every day, a common reaction is to try to see the humor in it. But people should do that privately, not to the world. This isn't cool.
Load More Replies...If there’s anything worse than beating someone, it’s 1) being married to them first, and 2) beating them with a pet.
BREAKING NEWS: THIS JUST IN. A MAN HAS BEEN FILED FOR DOMESTIC VIOLENCE. NOT ONE. BUT TWO CASES. THAT'S RIGHT. HIS WIFE AND HIS SNAKE. POOR SNAKE. DON'T WORRY, THEY'RE SAFE. BACK TO YOU SHARON.
Elderly callers are just wholesome for the most part. It's typically either they need some help getting up, they're lost/confused, or they're concerned about someone they haven't seen in a while. Most of my coworkers used to get annoyed because they can be a bit slow and they can have trouble hearing, but I loved them. It was a nice little reprieve from all the awful s**t going on. Especially because they were usually easy to help and were always grateful.
One guy I will always remember just called because his watch was broken and he wanted to know what time it was. We wouldn't even open a call for him. Just tell him the time and he'd say "Thank you" and hang up. Eventually, he got a new watch and stopped calling. I honestly really miss him.
So it's not ok for baby boomers or people with obvious mental issues to misuse 911 by calling for non-emergencies. But it is ok (cute even) if you're old and need to know what time it is??? I don't get it...
Our emergency services wouldn't of given him the time at all, they would of been polite but blunt, "this is not an emergency sir", also its against the law.
It's cute, but it isn't right. One man will be laying in the street after a hit and run, waiting for help, and another man is on the line, asking about what time it is.
So what it takes 20 secs for the time and it's not like there's one person answering the phones, " We can't come to the phone,there's somebody on the line, CALL BACK IN 10 MINUETS DEAD GUY ON STREET."
Load More Replies...Time for some badassery. The only time I ever saw the whole department actually work smoothly together.
Our system was getting updated, and when that happens, we have to do everything on paper, since we can't very well shut down 911. It was early in the morning and a bank robbery call comes in. This thing turned into a full on car chase spanning 8 different municipalities with 4 jurisdictions in 3 different zones, AND state police territory. We had supervisors and trainees on the floor running cards back and forth, calltakers writing out copies, 2 dispatchers running the whole county while the rest dealt with the chase. One of the ones on the chase relaying everything to State Police (in another building). It was controlled chaos.
After we got him and everything was clear, the wave of relief that came over the room was legendary.
WARNING: THE NEXT THREE STORIES ARE BAD ONES. DO NOT READ IF YOU ARE SENSITIVE.
Starting with the least awful. I once had a caller we'll call Dan. Dan was nuts and had just gotten out of jail. He called because he was lost and didn't know how to get back home. I helped him figure it out and sent some officers to make sure he was okay once we found out where he was. Then Dan kept calling, specifically requesting my dispatch number, for almost 2 weeks, making sexual comments and asking to see me. After the first few calls, We would send him straight to the supervisor. After a couple days, he was told that he would face charges if he continued. After his number was red listed (he can still call, but its flagged and sent to the supervisor automatically), he got a new number and kept calling. He kept getting more angry and started making threats.
I actually had my supervisor walk me to the bus stop and wait with me after that.
One day he called and said he was in the wooded area just down the street, waiting for me to get off work. Officers were sent eventually found him close by.
That's insanely terrifying I hope they held him longer than the air b&b guy and he got in trouble for abusing the system
First call that made me have to get up and go sit somewhere quiet.
A girl about my age called in and wouldn't stop crying. She was hyperventilating, bawling. It took me almost 2 minutes to be able to get anything out of her. Her neighbor had shot her dog after it had gotten into his yard through the fence. He did it while she has run into the house to get his leash and had told the neighbor she'd be right back. Said neighbor had a long history of violence toward animals and had been arrested before for shooting stray cats and squirrels.
I've heard stories of people shooting a dog just for barking. Harmless little dogs like Chihuahua's.
I believe the term for those people is "sociopath"
Load More Replies...I would like to know, did the dog make it, although the man is mentally sick, how could anyone hate animals !!!
This one is hard to think about. It was a late shift. Some time after midnight, and we got several calls. One from the owner of a house that had just been hit by a Semi, one from the neighbor, and one from the driver who was trapped in the cab.
The driver got our best dispatcher. A lady who'd been there for 20-some years. She could handle anything. I was connected to her line for a training review.
He was trapped in the cab and was more worried about the people in the house than himself. He just kept saying "I'm sorry. I'm sorry." Then he just stopped. He starts saying "Oh God. Oh God. I smell diesel. I can smell the diesel. I'm going to die. I'm gonna die here." She was trying to calm him down, but everytime she switched to mute, she started shouting at the dispatcher to make them hurry. It ignited before they got there, though. I can still hear the sound. Him screaming, you could hear the flames, and then nothing. And the best dispatcher got up, signed off, and walked away. She didn't come back until her next shift.
There was nothing we could've done, but we're the ones who are supposed to be able to do something. That's the thing that makes jobs like this the hardest.
EDIT: The accident report said he struck the gas line when he went through the kitchen. That's probably what started the fire. I don't know what ignited it, though.
i wish i could express in words the extreme sadness I feel when I hear about something like this...
Load More Replies...My heart felt sick, the public doesn't hear about this part of the horror, the poor woman was actually able to return to her next shift, because she knew she is needed, Gd bless her, and all of the dispatchers !!!
I lived in a small town in Central Washington State. One night, a fire broke out at a neighbors house (The stovetop turned itself on high, melted an aluminum pan which set a roll of paper towels on fire). The apartment was occupied by a woman, her two small sons and the family dog. The mother was trapped in her bedroom with the older of the sons and the dog. Neighbors kept trying to bust the windows to get her out, but they were made of plexiglass and locked from the inside. In her panic, the couldn't figure out how to open them. Fire department was too slow getting there..we had to all stand there helpless and hear her, her son and the dog screaming as the flames consumed them. When the fire was put out, they found her other son on the couch in the living room having died in his sleep from smoke inhalation. Every neighbor involved moved to new homes within a couple of months. It was just hard being there everyday knowing what happened.
Oh god. This reminds me of talking to an air crash investigation expert in the aftermath of an accident where an AN-2 plane from the Cadet Air Force crashed just after take off and burst into flame, killing 12 out of 14 on board. We were on his balcony and he kept saying he'd never seen anything as bad as those 10 burned people (the other two got out and died in hospital) all jumbled together in a space smaller than a van. He took out his cigarette pack, but instead of lighting up as he usually did, he took one long look at it then put the lighter inside and tossed it as hard as he could and just stood there staring off into the night.
I could never do their job. To be the last voice someone hears that's too surreal.
We have some awful idiots in the uk blocking up our 999 lines all the time. Heres an example of one woman that was in the news today. She is 90 and as an example of how bad she is, between July 14th and Aug 30th, she made 420 calls. Lena Taylor told operators to send paramedics numerous times, shouting 'bring me a cup of tea and a pasty. Hurry up I'm starving'. During one call, the pensioner from Wallsend in North Tyneside said: 'My pasty's f****** fell on the floor you stupid c***s, get the ambulance out now.' On another occasion she said: 'I need someone to take me to bingo to keep me calm. Stop f****** messing around with me. I'm not going to sit in this house all day.' Great eh!
My father was a firefighter/paramedic for a long time. He got to know,some dispatchers. One of them told him a story of a woman who legitimately called 911 over her cat in a tree. The dispatcher calmy explained in was a non emergency and to contact animal control/ comunity service officers. She kept calling back, until finally the dispatcher yelled. "Have you ever f seen a fu*king cat skeleton in a tree!"
Downvoted. These are not funny, at least not any of the first 20 or so that I looked at. To present them as such shows a lack of compassion that is generally only seen in psychopaths.
Is this legally allowed to share such things? Arent the 911 calls privacy protected?
Yes, but she’s not giving specific dates, places or names. She’s using pseudonyms and keeping things vague, otherwise it would be an issue.
Load More Replies...We have some awful idiots in the uk blocking up our 999 lines all the time. Heres an example of one woman that was in the news today. She is 90 and as an example of how bad she is, between July 14th and Aug 30th, she made 420 calls. Lena Taylor told operators to send paramedics numerous times, shouting 'bring me a cup of tea and a pasty. Hurry up I'm starving'. During one call, the pensioner from Wallsend in North Tyneside said: 'My pasty's f****** fell on the floor you stupid c***s, get the ambulance out now.' On another occasion she said: 'I need someone to take me to bingo to keep me calm. Stop f****** messing around with me. I'm not going to sit in this house all day.' Great eh!
My father was a firefighter/paramedic for a long time. He got to know,some dispatchers. One of them told him a story of a woman who legitimately called 911 over her cat in a tree. The dispatcher calmy explained in was a non emergency and to contact animal control/ comunity service officers. She kept calling back, until finally the dispatcher yelled. "Have you ever f seen a fu*king cat skeleton in a tree!"
Downvoted. These are not funny, at least not any of the first 20 or so that I looked at. To present them as such shows a lack of compassion that is generally only seen in psychopaths.
Is this legally allowed to share such things? Arent the 911 calls privacy protected?
Yes, but she’s not giving specific dates, places or names. She’s using pseudonyms and keeping things vague, otherwise it would be an issue.
Load More Replies...
