Bored Panda works better on our iPhone app
Continue in app Continue in browser
BoredPanda Add Post

The Bored Panda iOS app is live! Fight boredom with iPhones and iPads here.

Lyft Driver Ends Up Getting Charged Over $1,000 After Picking Up A Passenger In Extreme Rain Which Damaged The HEV System And Left Him Stranded On The Road For 60 Hours
80points
652
People, Social Issues2 months ago

Lyft Driver Ends Up Getting Charged Over $1,000 After Picking Up A Passenger In Extreme Rain Which Damaged The HEV System And Left Him Stranded On The Road For 60 Hours

Renting a car might be a convenient option for people who don’t use them often enough to justify owning one, but it comes with its own set of headaches. Especially if you’re renting the car to work as a driver.

Imgur user Thanksforl works as a Lyft driver after his regular job, but he doesn’t use his own car and rents from Lyft instead. Once the car broke down, so logically, he was expecting Lyft to send him assistance, however, he was waiting for hours and eventually had to pay to tow his car himself because message support was giving him zero help.

More info: Imgur Part 1 | Imgur Part 2

Lyft driver’s rental car broke down and after waiting for assistance for 60 hours, he was done sitting in his car and had to call a tow truck himself

Image credits: Andrij Bulba

Thanksforl’s, also known as William’s, real job is head of maintenance at a steel facility, as he mentioned in one of his comments. But he is also a driver for Lyft, a company that provides mobility as a service, lets you rent cars, provides a bicycle-sharing system and delivers food. You can also use it as a taxi service.

The Imgur user works for Lyft and rents a car from them. One day it was raining heavily in Chicago where he was driving and the car suddenly started malfunctioning. The HEV (hybrid electric vehicle) system showed a warning message saying he needed to check the hybrid system and the engine didn’t turn on to charge the battery, which was almost dead.

The driver William was caught up in heavy rain and unfortunately, his car he rented from Lyft stopped working

Image credits: Thanksforl

Image credits: Thanksforl

As William was working as a driver at that moment, he couldn’t take any passengers, so he turned down 2 requests in a bonus zone. Not only that, because he canceled the rides, his account on the Lyft app could be suspended.

All the driver wanted was road assistance because he was stranded 50 miles away from his time and he wasn’t allowed to be parked where he was, but he didn’t have a choice as the engine wouldn’t turn on.

The first thing he did was contact support to get help, as he was 50 miles away from home and was parked in a place where he shouldn’t have been

Image credits: Thanksforl

Image credits: Thanksforl

After William explained his situation, the message support, which many people in the comments suspected was a bot and not a real person, told the driver to contact Lyft Roadside Assistance. However, it informed William that he may be charged for the tow.

That didn’t seem right, but the customer support didn’t explain anything and asked him to contact roadside assistance again. The driver wanted at least to make sure his account wasn’t suspended because of the cancellations, but he found out that customer support couldn’t even do that.

The support wasn’t helpful at all and wasn’t able to do anything but to contact specialists who understand how electric vehicles work

Image credits: Thanksforl

Image credits: Thanksforl

The driver wasn’t happy about the situation and asked why he had to suffer the consequences of the car failing. Somehow, only after a half an hour of chatting, the customer support realized there was an issue with the car, even though the driver had stated it from the start.

The Original Poster (OP) showed a photo of the warning the dashboard was showing and the support promised that a specialized team would contact him to help him fix the issue and signed off, ignoring William’s request of getting a ride home for free from Lyft.

After waiting the whole day and not getting any help, William was getting annoyed and contacted support once again, only to get the same answer

Image credits: Thanksforl

Image credits: Thanksforl

It seems that the whole day passed by as the message customer support ignored was sent at 7AM and the following message was sent at 7PM. Evidently nothing happened and the OP just spent the whole day in his car being referred from one person to another.

The OP switched to caps lock to make it clear how annoyed he was, and it seems that he grabbed the attention of a real person, as the initial response was clearly automated because it was the exact same one as in the morning.

William was stuck in his car for more than 2 days and the best they could offer the driver was to call the insurance company

Image credits: Thanksforl

Image credits: Thanksforl

What was frustrating about this is that the OP is a Platinum member, which means that he is on the highest reward tier at Lyft. To reach this tier, the driver must have an 80% driving score and a 4.90 rating. Driving score “is the combination of a driver’s acceptance rate, cancel rate, and any flags on your account” and “driver rating is based on how passengers rate their rides with the driver.”

Being a Platinum member includes several benefits like discounts on repairs with Openbay and roadside assistance with Allstate. The driver then may also see details of a ride before they accept it. But it also means that the driver is a valuable employee as they are keeping up a good reputation which is associated with the company. That is why William was frustrated with the way he was treated by the support.

William already knew it wouldn’t take him anywhere, so he just gave up and was willing to pay for the tow truck himself

Image credits: Thanksforl

Image credits: Thanksforl

It’s quite ironic the way the support was answering and thanking the driver for his patience after he had been stuck on the road for 14 hours. This conversation ended the same way as the first one: the support realized they were not competent to resolve the issue and promised to make sure someone with appropriate knowledge would contact the driver.

Eventually, Lyft sent out AAA road assistance, but even though the technicians were nice, they couldn’t do anything to help William, so he continued trying to call someone to get him out of there.

He was towed to the facility and not only did he not get a replacement, but he also was charged over $1,000

Image credits: Thanksforl

Image credits: Thanksforl

William contacted message support again, so he shared the screenshots of the conversation. This was apparently 56 hours after his engine malfunctioned and he was done playing games. The driver finally decided to get his car towed at his own expense and just wanted Lyft to make sure there would be another vehicle available for him to take at the facility he picked up the car from.

The support sent what looks like a string of automated responses, which were of no help at the moment. After a little frustratingly meaningless chatting, the support suggested that William call the insurance company Allstate, implying that there was nothing more they could do.

It was part of the insurance policy as drivers are responsible for a deductible

Image credits: Thanksforl

Image credits: Thanksforl

Once again, the driver tried to get his car towed by Lyft because he understood that if the car was towed by the Chicago city, he would be charged by the company. At the same time, he asked to get a replacement vehicle.

It’s quite obvious that from this moment, he was actually talking with a human being because of their weird wording. Many people in the comments noticed that as well and speculated that the customer support is probably overseas and has no contact with any of the facilities or service centers or even Lyft itself. Especially because the support couldn’t contact the facility or even give William a phone number for him to do it himself.

Not only that, William was blamed for picking up a passenger in the rain as the cause of the malfunction

Image credits: Thanksforl

Image credits: Thanksforl

In the end, William paid for a tow truck and got to the Lyft facility. He didn’t get a replacement car and he didn’t have any other way to get back home 50 miles. They also refused to charge the battery and informed the driver he owed $1000. On top of that, because he owed the company, he couldn’t cash out his earnings as they went to cover the debt.

Without revealing the details, William somehow managed to get back home after 60 hours without help and posted a sweet video of his dog overjoyed when its best friend came home. He also showed the screenshot of his negative earnings as he was charged “for damage to the HEV system due to driving in extreme rain to pick up a Lyft passenger.”

In the final update, the driver revealed that this traumatic experience lasted for about 60 hours and he now owed the company money

Image credits: Thanksforl

Most people in the comments were just appalled at the treatment the driver got from the company. They were quite disturbed that William was getting automated responses and nobody would just send out help instead of making him call the next person.

They were also shocked at how long the driver waited for some assistance to show up. In a couple of replies, William explained that he didn’t want to abandon his car, fearing being charged for anything that would happen to it.

Eventually the man got home, despite the company not giving him a replacement car or offering a ride home

Image credits: Thanksforl

Image credits: Thanksforl

If you go to Lyft’s website, there are no clear instructions on what to do if a car breaks down, so he might not have needed to stay there for so long. Also, William shouldn’t have been surprised he was charged for repairs because whichever type of insurance is in his contract, there is a $1,000 deductible for which the driver is responsible.

Furthermore, Lyft doesn’t own any vehicles but receives a commission from each booking instead, so that might have been one of the factors why it was so hard to resolve the issue.

Despite this, it is not right that William was left to deal with this problem alone when he is an excellent driver and just wanted to have his non-functioning car towed to the facility and be able to continue his job from there.

People in the comments considered Lyft’s treatment of their employee ridiculous and were surprised the man waited for assistance for so long

Image credits: Thanksforl

Image credits: Thanksforl

Image credits: Thanksforl

Have you ever heard of anything similar happening to someone who works as a driver for Lyft? Have you ever tried contacting their customer support? What was your experience? Do you think William could have dealt with this situation differently? Let us know your thoughts in the comments!

Share on Facebook
You May Like
Popular on Bored Panda
Start the discussion
Mark Perry
Community Member
2 months ago

Really looks like you were talking to a bot the whole time..

Syd
Community Member
2 months ago

With one of the worst AIs too

Load More Replies...
Spaghetti Tuesday
Community Member
2 months ago

Why did he sit in the car for 2 days if the Lyft facility was less than 2 miles away? I would have been so mad that I'd be stomping down the side of that highway with super human strength. He also could have called someone to pick him up. He could have abandoned the car, told the people at the Lyft location where they could find and called someone to pick him up or used public transit. Sitting in the car that long, if true, is absolutely stupid. Thugh, he could possibly sat there for a few hours, getting madder and matter, got himself a ride and continued communication with the Lyft not to build up his case of how long he was stuck in the car, making Lyft look like horrible company to work for, some he couldn't speak to a human directly, deftly exposing that they care not one bit for their workers' welfare

Greg Williams
Community Member
2 months ago

Maybe he was afraid it would get stolen and then they'd be even worse off

Load More Replies...
BluEyedSeoulite
Community Member
2 months ago

After hour 12, I wouldn't still be in the car. How did his phone battery last so long?!

ZeroCapacity
Community Member
2 months ago

Car charger most likely. Most cars have am accessory outlet that is hot all the time.

Load More Replies...
Bi-Polar Express
Community Member
2 months ago

These companies are scams. They don't pay worth a damn, there is no protection, and no benefits. They get around it all and save a boatload of money by doing this. They are abusing and using their drivers. Don't use them.

Kiah Brooks
Community Member
2 months ago

Don't speak for everyone. I make good money driving part time. 24-28 hours a week. I only drive weekends and I would never consider driving full time but as a part time gig an extra $700-900 per week is enough to keep me engaged.

Load More Replies...
elsieairhead
Community Member
2 months ago

Driver should tweet this whole story to Lyft and stick it on trustpilot. Hopefully someone higher up will refund him.

Jena Lynn
Community Member
2 months ago

2 yr Lyft Driver with a 5 star rating and I have to say I can attest that Lyft has thee WORST customer service I’ve ever dealt with. They do not care!!! This is what we drivers deal with whenever we have to call them for anything. And if you cancel a ride you run the risk of getting deactivated. There’s no protection or understanding.

Eaton Kuntz
Community Member
2 months ago

Doordash and uber eats have awful driver support, but this is absoluterock bottom. These companies are insane.

Load More Replies...
Melville Richard Alexander
Community Member
2 months ago

Most of Lyft’s problems would vanish if they chose to build a great company designed to serve the community and the driver rather than be a whore for Wall Street.

BluEyedSeoulite
Community Member
2 months ago

Wow. Just wow. Companies shouldn't be allowed to hire other companies for customer or tech support. Whenever my sister has to contact tech support for her job, it is as successful as this interaction but at least she gets paid to sit there. They always ask for control of the computer which they can't do legally for privacy concerns.

BlueEyedBatman
Community Member
2 months ago

Honestly I was 100% pissed off for him until I got to the "its 1.8 miles away from me"... I would have given up after a few hours, left the car on the side of the road, and walked over there. At least you would get a live person.

Casey Atkins
Community Member
2 months ago

Yeah. The way they treated him was ridiculous but who'd actually wait 60 hours without just walking over there to ask in person at some point? 1.8 miles is definitely an easily walkable distance.

Load More Replies...
Jose Rivera
Community Member
2 months ago

I have rented from Lyft before and had some car trouble but the process is if there are any issues with the Car, there is a number on the windshield to contact for emergencies and that number is also provided with the car documentation. He obviously did not follow the process and is making a big deal out of something that could have been easily remedied if he follow the correct process

Spaghetti Tuesday
Community Member
2 months ago

He said he called Allstate twice and nothing happened. What else could he do?

Load More Replies...
sarah downer
Community Member
2 months ago

I can't understand why he sat in that car for that long. What did he eat? How did he go to the bathroom?

Melville Richard Alexander
Community Member
2 months ago (edited)

Because he trusted Lyft to do the right thing. They lure you in and gain your trust, then abandon you as soon as things go sideways. Then they justify their actions by manipulating your rating to suit their criteria. Lyft tramples on drivers with impunity causing them to have no real say on how to self-care from the battlefield of a 10 hour day of driving to barely make the minimum to live on….the callousness of modern technology is frightening…the slaves building the pyramids for The Pharaoh’s had it better than us here in the 21st century…..We could do better as a collective species ensuring us a life leaning towards eudaimonia “flourishing “ rather than struggling…just loosen the fingers of greed and share the wealth throughout the culture in order to promote the general well-being of those who drive the streets to earn their living OYVEY.

Load More Replies...
CatWoman312
Community Member
2 months ago

I would have been in rampage mode. I would have hunted down a phone number and talked to someone live after an hour of waiting. He’s crazy for waiting that long

Jess Reid
Community Member
2 months ago

I drive for Lyft and their customer service they have are horrible. I got the same response for asking a question about the app. I don’t know how many “people” I went through before I just gave up. And I am not surprised by this.

Sea Winston
Community Member
2 months ago

This happened to me on a lyft ride I was at platinum when I took someone on a 2 1/2 hr drive to Macon where I got kicked off the platform cuz I was outside of my region that didn't make any sense since that's where they sent me then I had to pay with my personal miles to drive back home in a vehicle that I was already renting from them..... the worst part was I was trying to use my navigation filters but it wouldn't allow me to then it put me back online automatically when I got close enough and started spitting out rides left and right that I had to decline bc I'm in the MIDDLE OF NOWHERE in a huge rainstorm can barely see in front of me and my app won't stop working long enough to type in a destination filter finally I had to bite the bullet my rating dropped all the way to where I started an entire 2 weeks ago just from one bad evening in a snowstorm where I was trying to b3 a good employee.... lyft takes advantage of hardworking people we get the short end of the stick

Kiryn Silverwing
Community Member
2 months ago

And you just know you would have gotten punished if you'd turned down that ride to Macon too.... You can't win.

Load More Replies...
Iifa A.
Community Member
2 months ago

Spam this to every blog, review, social media you have. Can't believe what these companies get away with, people should be louder and more obnoxious. These companies pay for your time, while they have to provide means to provide services to their customers. I'm so sick and tired hardworking people are being laughed at and left to right for the pennies. Make all these things public. I'd say by the looks of these messages Lyft should pay double for every message sent. And 10 times for the lost hours and earnings. Publicly shame them, imagine customer service department getting trained to push platinum drivers only for these five star drivers to be worth less than a shadow on a dirty floor. Go public, be loud, someone has to be first and hopefully rest will follow.

Michael Coley
Community Member
2 months ago

You do realize that this dude didn't follow procedure, and basically caused the problem himself. He had access to free tows from Allstate but chose to spend two and a half days arguing with what was probably a bot. I mean, if he's going to work for them and get to the level he was at he should probably know what benefits he has access to because of it.

Load More Replies...
Guy Fawkes
Community Member
2 months ago

I have had similar experiences with Lyft and Express Drive. I didn't wait 3 days but this is normal treatment of there 5 star platinum driver's. Support is an outsourced joke. I am still waiting to be paid for a tow and repairs made to one of there garbage vehicles.

Melville Richard Alexander
Community Member
2 months ago (edited)

Don’t worry you still are celebrated every year in London for antics awhile back in history…..but your conclusion on Lyft support is spot on.

Load More Replies...
Bethany Thurman
Community Member
2 months ago

I'm not a driver, but a month ago I had a driver go to my destination address rather than pick up location and then charged me for the ride without ever picking me up. It was impossible for me to contact anyone at Lyft and got to bot run around. After numerous attempts over several days, I gave up and ended up paying for 3 rides instead of the actual 2. I also cancelled my Lyft Pink membership because of this lack of customer service.

Curtis Halsell
Community Member
2 months ago

I drive for both Lyft and Uber. I drive my own car and have my own road side assistance. I used to lease a car through Uber and never had trouble.. I understood that Uber didn't own the car I leased so I only dealt with the leasing and rental company. That being said Uber has much better drivers resolution service than Lyft. Dealing with Lyft to resolve a problem is usually a waste of time.

Jim Case
Community Member
2 months ago

I quit Lyft after 6 years of being a 5.0 driver. They are the worst. But when they sent me a email saying they were cutting my pay because I was making more money than the average driver, I blew a fuse. Of course I’m making more than the average driver, I’ve been driving longer than the newer ones have. So the day before they cut my pay I shut off my app, and never looked back. I make more on Uber now than I ever did flipping between both apps…

Jason Heiman
Community Member
2 months ago

I guess following the simple instructions on the windshield was too difficult. So he decided to fight with a call center in another country. You are an independent contractor, you picked this, if you want to sit in a car for over 2 days w/o following simple instructions, good for you. It's just a rental car, Lyft doesn't own anything.

Spaghetti Tuesday
Community Member
2 months ago

Did you see the part where he called Allstate twice? He was given no other option

Load More Replies...
Moo Moo Futch
Community Member
2 months ago

That back and forth actually HURT my grey matter to read.

Pursuing Peonies
Community Member
2 months ago

Because none of this reads as a dystopian nightmare at all,... Post capitalism and corporate greed sure do make such a great combination... I really hope he gets recompense+. Like, sue Lyft for everything they've got at this point, honestly.

Marco Rodriguez
Community Member
2 months ago

This is attorney Marco Rodriguez, I can assist William. Does anyone know how I can contact him?

Thomas Wilbur
Community Member
2 months ago

I have driven over 4,700 people for lyft and their problem resolution department creates more problems. on many issues I can only text and you cannot call and talk to a human. they say they will get back to you and when they do their response is oķ what's your problem like it's a new person or bot responding. I have given up trying to resolve problems since they don't get back sometimes till 15-30 minutes later and you cannot respond because you are driving they need to use email or a phone one issue I had is recently they changed their airport pick up from getting a confirmed rider and driving 6 minutes from the waiting lot to the airport to pick up a specific rider. then they started sending us to the airport for potential rideŕs 6 minutes there and you wait 3 minutes and if no ride back to the waiting lot or you lose your place in the que. out of about 8 of these false flags I complained but as a driver you are only a number and they really don't care if you get screwed.

Casey Atkins
Community Member
2 months ago

This reminds me of working for Instacart. You could actually call Instacart's shopper support and get a real human though but you'd never know if it would take 10 minutes or over an hour of being on hold. One time there was a system wide problem and I couldn't message anyone through the app. I waited on hold in the store for an hour before giving up and returning all the goods and going home. 4 hours later I was sitting at home and Instacart messages me telling me they're ready to resolve my issue and like "That was 4 hours ago. Do you really think I'm still in the store?"

Load More Replies...
Xavier Thomas
Community Member
2 months ago

Yep, I drove for Lyft and Uber off and on for 3 years, and will never do so again. I'd rather catch a cab myself, I'll pay the extra money. You never know what's going to happen from both sides of the aisle, and the way people react these days tend to lean at a higher percentage towards extremely indecent behaviour. From small talk to the very marginal extent of near insanity I endured as a ride share driver, I'd never recommend it to anyone. It's awkward most of the time and the pay is s**t. These days you don't want to end up 50+ miles out of where you live because you end up paying for it. F*** these companies.

Melville Richard Alexander
Community Member
2 months ago (edited)

This is the future for people working for Lyft. They are gaming the drivers, the passengers, the city, the state and the federal government. There is only a one-way communication system setup, emails are specifically designed for no response. Lyft makes assessments on drivers based on their tier system that is purposefully used to manipulate, coerce and frustrate the driver. This a modern day version of the same exploitation of workers that went on in the past — ie; overburdening drivers to work at least 10 to 12 hours just to make a living wage. The future is HELL now that the the Cities, States and Federal government have been gamed, conned and fooled by them. Just reading the message thread demonstrates what a Hellish Nightmare it is to be in the hands of Lyft customer support. Meanwhile they send out messages beguiling us to believe that they are making a “Pinky Swear” to make driving for Lyft a worthy endeavor. Lyft listens to it’s drivers As much as China listens to Taiwan.

Carla Phillips
Community Member
2 months ago

I really need an update on this. There's no way on this earth I would stay in that car that long.

Jerry Mathers
Community Member
2 months ago

I feel like I just read a Black Mirror episode.

Donna Wersen
Community Member
2 months ago

I drove for Lyft for a while and one night I was sent to pick up 2 females. They invited some friends to a ride to their car. They were all pretty drunk. They had me riding circles cause they couldn't find their car. So I pulled over and told everyone to get out, that I was done. My van wouldn't open the sliders if the van was not in park. So the jerk drunken male hopped out first and the door closed after him. He started beating on my van so I was going to move up a fee feet so the raining people could disembark. I also went to grab for my mace because the jerk was at my door trying to snatch me out. He grabbed my wrist and gave it a hard twist, breaking my wrist. I contacted Lyft regarding that and Lyft had the audacity to turn me off and eventually letting me go. I will NEVER be a rideshare driver again It is not worth injury or even possible death to try to help people who need the help.

Evi Grimes
Community Member
2 months ago (edited)

This made me so mad, I hope he sues the c**p out of them. But seriously, why not abandon the car then figure it out from home? Who sits in a car for 2.5 days? What was he eating and drinking? How did he use the bathroom? Not a single person could give him a ride? He couldn't walk? If you can't walk 2 miles, idk what to tell you. I'd be beating down Lyft's door. The time sounds off to me, but I don't doubt the treatment. These companies have independent contractors so they treat them like garbage because they can. I've been an Instacart shopper for a year and a half and it's been easier than this, but no picnic. ETA: seriously? You censor C R A P? Ffs

Jena Lynn
Community Member
2 months ago

The messed up part is how they charge him. So any earnings he’s made for the week, essentially we are at their mercy as they have the power to just keep it. If you have already earned $700, and they feel like you owe them, yeah, you can kiss that money you’ve EARNED Good-Bye! And then to call to “sort it out”? Haha Forget about it. Because that’s what’s gunna happen… eventually you’ll be forced to forget about it. Because they DO NOT CARE!!

JUAN JOHNSON
Community Member
2 months ago

He doesn't sound like the sharpest tool in the shed. He was told what to do and he should have known what to do. They kept telling him to call Allstate and even after they told him because he didn't know what to do he was still refuse to call them and do what they told him to do. What can you do with someone like that? Not much.

John K
Community Member
2 months ago

Idk how ppl are missing this, he never once called Lyft roadside assistance or Allstate. He sat and argued with a bot for 60 hours about who should call for help

Load More Replies...
Rick Larsen
Community Member
2 months ago

Article seems fake to me

Ranger Steph
Community Member
2 months ago

Same. Load of c**p.

Load More Replies...
Nathaniel Klym
Community Member
2 months ago

Doofus should have called the number they gave him in the first five minutes that would have had a truck heading his way. Instead he chose to repeatedly text a line that couldn't help him (not dispatch) and couldn't transfer him (not how those systems work). Why? He didn't like the 'you might have to pay for repairs' disclaimer. This is 100% on doofus.

T Parker
Community Member
2 months ago

Read the message time 12:18pm. He called twice and nothing happened.

Load More Replies...
Lisa Merrill
Community Member
2 months ago

So here's the deal if this ever happens to anybody else. Call Allstate. You can let them know what's happening they will send roadside assistance to you and they will battle it out with Lyft so you are not charged. This is what you do. So they were right in telling him to do that. Sadly with these companies we are dealing with foreigners now who can't do a damn thing for you. They're not in the United States so they're not going to call the insurance company for you so you have to do it. And yes it was terrible that he was given the runaround like that but they said a number of times to call Allstate and he refused to do it. When I have a problem with my car I call 21st century my insurance company and they send a tow truck or whatever I need out to me through my insurance And it is covered.. And that's what he should have done and that's what all of you need to do if you are a Lyft or an Uber driver because otherwise you're going to be stuck there for 60 hours like this guy.

Ms Tony Love
Community Member
2 months ago

He said a few times he had called Allstate. Once he said that he called them twice and it didn't work I don't know if he meant the number didn't work or what. Another he said he called them and nothing happened. Also says that he was concerned about leaving the vehicle because then he was worried he'd be charged for anything that might happen to it (or I'd assume even if nothing happened to it they'd find a way to charge him). I wouldn't doubt there was some place nearby he was able to run to to grab something to eat where he could see the vehicle use the bathroom etc etc maybe even charge his phone well still being able to see the car. He doesn't actually say most of the time "I've been sitting in this car" he says he's stranded by it stranded in it stuck where he's at. And when you're 50 mi from home it can be a little hard to get a ride home. Especially after not making anything. So should he be paying another driver to take him the 50 mi home out of the money he hasn't made.

Load More Replies...
KING ILLEGAL FOREST
Community Member
2 months ago

Guess I'm never using Lyft.

Iam Knucks
Community Member
2 months ago

His stubbornness was his enemy. Not sure how much a tow truck would have cost, but it probably would have been less than losing 2 days of work.

Urbangirlatl
Community Member
2 months ago

I believe the "no help" part, but not that anyone in a major metropolitan area sat on the side of the road for 2 days. I understand he didn't want to leave it, lest it GET towed, but having it towed where you want isn't that expensive, and it was clear within a few hours that the Lyft bot was worthless.

KD
Community Member
2 months ago

Reading the comments from Lyft, I noticed a few things. 1) Lyft customer service is reading from a script 2) English appears to be a 2nd language, ( I am guessing Lyft has outsourced there call center to another country). so the Lyft CSR is not fully comprehending the situation. Kudos to the CSR, they speak more than one language, which is more than me. But it's frustrating when they're not comprehending, going strictly by the script and nit resolving the problem. I have asked many times when in similar situations for them to stop going by the script. I always ask for US representative.

CL Rowan
Community Member
2 months ago

He better sue those bastards back to the stone age!! Pain & suffering alone is worth over 100K.

Scarbez
Community Member
2 months ago

A hybrid car breaks because of too much rain... Give me a break

Amw
Community Member
2 months ago

WTF, it would have been better if they could provide an actual number to try to call a human to help. It sounds like the CEO doesn't care about any issues drivers have. Why don't they have people monitoring the assistance chats?

Mel Denn
Community Member
2 months ago

Sucks for William but he sure isn't the brightest crayon in the box! He should have realized within the first hour they weren't helping. And its his fault if he missed/ canceled 2 rides. Why would his app still be on and active if the car wasn't working? And I'm quite sure in his rental contract it would say what to do in case of assistance. Both Uber and Lyft can care less about the drivers or their ranks. I've been doing it 5 years now. Gotta learn to drive smarter not harder

John K
Community Member
2 months ago

This whole thing is fishy, makes zero sense. From 7am to 7pm there's just nothing. So he sat there for 12 hours without sending a single message to see what's going on. BS

Tiphany E
Community Member
2 months ago

I also rent a car from Lyft... but I choose the the "0 deductible" so I'll owe nothing if ANYTHING happens!!

John K
Community Member
2 months ago

So instead of calling the Lyft roadside assistance number provided in the first 5 mins, he sat and argued for 60 hours about who would pay for the tow, and this is a knock on Lyft? I'm sure once he got to the rental place and an actual human saw the issue, they would have covered the cost. If anything this article shows how ridiculous people can be

April Dancer
Community Member
2 months ago

Mate, I so felt your pain there. I bet they sent you a 'were you satisfied' form after that, just to add insult to injury.

Ryan Dale
Community Member
2 months ago

Please stop referring to Lyft and Uber drivers as employees. We're independent contractors; no paid vacation or sick time and no medical/dental benefits... but no boss or required schedule either.

Jay Aaron
Community Member
2 months ago

I’ve had a problem with the same facility in chicago Same place I returned a rental and they tried charging me for damages that was present . They had their insurance call me and I showed them pictures of the damage when I originally picked the car up . They added 2300$ of charges to my account then denied my next background check even tho there has been no change in my background check in over ten years. It’s a complete scam

Dylan Matthews
Community Member
2 months ago

This reminds me of the days when I made a stupid decision to rent a Lyft vehicle. I will never recommend those vehicles to other drivers. Mine was a Chevrolet Trax. Was a death trap. The brakes were fine one minute then the next minute the engine shuts off and the brakes don't work. I called them and requested roadside assistance and they said we need you to drive the car 2 hours to Los Angeles and exchange the car. Keep in mind this vehicle has no working brakes and the engine shuts off randomly. No way could the vehicle be driven legally. So the car seat on the side of the road for two weeks before Lyft agreed to pick up the vehicle. You know how much they charged me? $3658.71 for a tow from Hesperia CA to Los Angeles CA. I haven't driven since because they said until I pay it I'm not allowed to drive.

Mtg Wolfie
Community Member
2 months ago

Only part I don't get is why would you just sit there? At minimum, throw it in neutral, pop the door, and push. Itll take a while, but better than sitting in a car for that long.

Sea Otter
Community Member
2 months ago (edited)

Ugh I typed a whole post out and it didn’t send… Basically LYFT wins over Uber any day… But Lyft support has been complete jack… Many times they have been of zero help. Don’t get me wrong I love Lyft and I absolutely despise Uber. But for the love of Lyft!!! Please improve support!!! Give us a phone number; give us working links!!! You can’t just get into a chat with Lyft support very easily. I am always digging through the help section trying to find the magic chat button that hides oh too well among a myriad of useless help tips. All the discounts and links never work… ever.. On the other hand Uber has been tremendously worse Uber owes me over $300 After verifying my ID, background check, registration and having been a driver for over four years one day my account got hacked and has since been under the name of an Abdul abhimi”” who this is I don’t know where’s my payout of over $300 I may never know. How can my Uber let that happen. 🤬😡😤

Sea Otter
Community Member
2 months ago

I have called Uber over 50 times to try to fix this situation with the hacked account and they are completely useless… at least my Lyft account is still in my name )knocks on wood( 🤷‍♀️😤

Load More Replies...
Sea Otter
Community Member
2 months ago

Lyft support is TERRIBLE!!! I have had so many headaches with them. You have to zig zag through support to find a way to actually talk to someone. 90% of the contact support links lead to dead end answer blocks with no actual way to contact support. They offer all these links and discounts but none have ever actually worked. Lyft is great until you need support!!!! I would never Still NEVER pick Uber over Lyft. Uber still owes me $300 from when my account got hacked. It is now under “Abdul Abhimi” after my Uber account was under my name (ID, registration, background check) everything has been in my name on Uber for over 5 years and now Abdul frikkin owns my account and took my last available payout 🤬😡😤 Lyft is better but they still gotta reallllllly step up their support game!!!

James Bernstein
Community Member
2 months ago

Lyft are a bunch of scumbags .....I use to drive for them and I'd never do it again , this company has no telephone number to speak to a real person and everything that the driver writes in that chat is to talk to a bot , at least Uber provides the drivers with real people to speak to and Lyft loves to cut corners and doesn't wanna pay real people to do the job

Ranger Steph
Community Member
2 months ago

I feel like something is fishy with this whole story...I mean, he could've literally called a taxi and gotten a ride to the facility, or if he was really desperate, walked. Three days? I would've left after 3 hours. What did he do for food? Bathroom? Water? I feel like this whole thing is fake.

Wuilman Moran
Community Member
2 months ago

This was dumb, why sit in a car for that long? Use some common sense and take action. I would have called AAA and had the car towed after 1 hour. 60 hours!?!? Why? Just tow the car, pay the deductible, and learn your lesson about these lame gig economy jobs. Next

Ed Shuss
Community Member
2 months ago

This has to be fake. 60 hours, really... Where did he go to the bathroom, did he Uber eats food? Especially when 30 minutes of walking would have got you where you wanted to go to get a new car. Is the only person they can call is Lyft? Is this some sort of malicious compliance or something? The story lacks logic

Apollo Cruz
Community Member
2 months ago

Who is this guy? I wanna see the face of the man who sat in his rental car for 2 days starving, complaining with a bot before he realized he wasn't getting anywhere and was so eager to rent another and potentially repeat the same situation.

Richard Osborne
Community Member
2 months ago (edited)

This sounds similar to the situation I had with AAA from last Thursday 7/21/22 throughout the weekend, but with my personal vehicle that broke down in a bank parking lot only an eighth of a mile from my house! Thank GOD the ATM customer behind us helped us push the truck forward so people could use the machine and tried to help get it going! He left for a bit and returned to check on us as I was talking to a AAA representative and gave us a ride home!

Rick Larsen
Community Member
2 months ago

Pretty dumb to sit there forever.. Food and water? I think this whole thing is fake.

Richard Osborne
Community Member
2 months ago

Also .." nature " #2 didn't call that entire time???

Load More Replies...
Heather Seiler
Community Member
2 months ago

With Lyft, it's literally impossible to get a hold of anyone. Even the email associated with the app in the app store doesn't work. Quite frankly, it should be pulled from all app stores until it is possible to talk with someone directly.

Stacey Rae
Community Member
2 months ago

I will never use Lyft.

Dominick Gallegos
Community Member
2 months ago

Dudes an idiot. They told him how to resolve the issue and he refused to do so. This is on him. And if he can't walk the 2 miles down the road to the facility he shouldn't be driving. Cars break eventually you'll have to walk.

Melville Richard Alexander
Community Member
2 months ago (edited)

Only idiots call other people idiots when they have been gamed, conned and confused by modern day algorithmic tyrants who have crafted their skill to makes us slaves to their platform (Trojan Horse) …when a driver has been on the road for longer hours in constant traffic — Battle Fatigued sets in.

Load More Replies...
Kiah Brooks
Community Member
2 months ago

As a 5 star Platinum Lyft driver. All he had to do was open the app and tap the call AllState button and they would have sent a tow truck at no cost to him. Also he should have went offline to avoid the cancelation strikes. I have never had a bad experience with Lyft support. instructions on what to do were given but not followed.

Jena Lynn
Community Member
2 months ago

Sometimes you can’t get offline quick enough as they send you requests back to back. LYFT needs to do better period.

Load More Replies...
Jacob Schuurmans
Community Member
2 months ago

NGL Lyft’s communication is trash but as someone who’s rented, there’s a lot of fine print you should be aware of. Being responsible for damage is one of the biggest. Second, you don’t get free roadside assistance from Lyft, you get it through Allstate. You need to sign up well before anything bad happens. Then keep some money in savings in case u damage the vehicle. It’s not cheap to rent, but is workable if you understand costs and policies. It’s a decent way to save for your own car.

Tof Azt
Community Member
2 months ago

Lyft is wost rideshare company to work with very bad trait drivers as slaves 0 customers services I think people should not use company inhuman stay away go to uber best customers SERVICES

Bruce Buttny
Community Member
2 months ago

M

TheScorpiolova
Community Member
2 months ago

Lyft support has also neglected to meet my needs as well as a Gold Star Driver ! Very upsetting

Matthew F
Community Member
2 months ago

There is no way this is true. For one, no one would sit for over 2 days in a car on the side of the road arguing with a chat bot. For 2.5 days he didn't eat, drink, sleep,.or go to the bathroom? Right...

Robert Regan
Community Member
2 months ago

Lyft is a shameless and crooked company. I had a friend come to town who wanted to pay me for driving him around. I decided to use Lyft to accommodate this. Each time he needed a ride, he would request a Lyft and I would accept. After the third ride which totaled more than $160, Lyft sent me a warning that what I was doing was against their terms and conditions for drivers. They also decided to keep the $160. Now this is the infuriating part. $90 of the $160 was a tip from my friend. After trying to explain that they have no right to keep the tip (AS STARTED IN THEIR OWN T&C), for over 2 days, they just kept telling me I was taking advantage of the platform and ignored my demands to give me back the tip money they stole. Even worse, my friend was not refunded the money. Lyft literally stole $160 without any acceptable explanation. When I asked them to please tell me the exact rule I broke or tell me where to look in their T&C, they were unable to do so. CROOKS!

Barbara Barnes
Community Member
2 months ago

What about food? Or having to relieve himself? Thats way too much to deal with. Then have the audacity to charge the guy over 1,000. I think after all that and the back n forth foolishness I would have called corporate the next morning. Glad he's suing.

Todd Getchell
Community Member
2 months ago

This Guy is so stupid! Call Allstate idiot! You got the internet at your fingers, get on it and look up the information to call the facility or allstate. Next don't sit there and have a text war, call Lyft and ask for a supervisor. I'm an Uber driver and that's what I do. I already know customer support is a bunch of morons, so you ask for a supervisor. This Guy waited that long and it could have been resolved a lot faster. He deserves it!

David Brown
Community Member
2 months ago

Being as close to the rental facility as he was I would have gotten my belongings out and walked there. Leaving the keys in the ignition for whatever to happen. Lyft sounds like one big a*s joke. No way in hell I would have sat there that long. They owe this dude pretty big and I hope for their sake they step up to the plate and do what's right.

Tola Bren
Community Member
2 months ago

I drove for Lyft and they are pure evil. This is not an exception. I was fraudulently charged after I returned my Express Drive as soon as a could after stuff along these lines started to happen.

Jasmine Roghani
Community Member
2 months ago

I drove for Lyft for months, people broke pieces off my personal brand new car and they wouldn't pay out the damage fee only a cleaning fee of 80$,, when someone damages your vehicles (breaks a piece off it's supposed to be 150$,) when a guy pee'd on my seat they gave me 80$ it cost me 220$ to get cleaned out. The final straw is I have signs that say please don't eat or drink or smoke in my vehicle and these customers drank and ate food (not to my knowledge) and got crumbs, hair, stains , and soda all over my car, they were like homeless . They also got mud everywhere. I contacted Lyft and got treated the same way, they refused a cleaning fee and said it was regular maintenance and said I was trying to scam them, I had pictures. They asked me to go to a detail place and get a letter from them stating that my car need to be detailed and was damaged in the back seat and stain and I did, I did exactly what they asked and I sent all the pictures these people also damaged my laptop that I

Jasmine Roghani
Community Member
2 months ago

Had in my trunk. I got the same type of responses he did. And even after a detail company stating that my car was wrecked in the back they still wouldn't do anything. Do you know they have a strive 20 mi without paying us we get a ride that we make like five bucks off no one tips and then we have to drive 20 more miles back without making any money. Or I'll drive someone 99 miles one way make like maybe 50 60 bucks and have to go 99 miles back with no pay. I stopped driving for them because all I did was damage my car and they didn't care and I got the same type responses as him maybe we should have a mass lawsuit

Load More Replies...
Don R Schumacher
Community Member
2 months ago

When had car trouble while driving for Lyft I got zero help too.

Don R Schumacher
Community Member
2 months ago

When I broke down, I got zero help from Lyft

Kayden Yerington
Community Member
2 months ago

couldn't he have just called allstate

Hans Utter
Community Member
2 months ago

Shut the f**k up.

Load More Replies...
Ken Love
Community Member
2 months ago

first off...SCREW ELECTRIC CARS idgaf hybrid or not. second Lyft is worthless 3rd o woulda called a tow after 2hrs. now all that said..the author of this has no clue how rideshare works...they are NOT employees,but contractors. also this guy shoulda read the fine print. i dont feel bad for him

Daman dan
Community Member
2 months ago

I call BS. What kind of an idiot would sit in a car for 2 days because it broke down? If it's not BS, this guy deserves the fine just for being a complete moron!

Willy Rock
Community Member
2 months ago

Hmm... Maybe try working for a taxi company with real people.

Willy Rock
Community Member
2 months ago

Hmmm... Maybe try working for a taxi company with real people.

De Nilla
Community Member
2 months ago

There are huge time gaps before he responds, to the point that support chat closed. It seems like he avoided going through the app for the Allstate tow that would've been free. Not sure his motivation, but it seems like he wasn't helping his situation either and just wanted to blame each support agent as soon as they connected.

Michael Coley
Community Member
2 months ago

Wait, so this guy didn't follow the procedures he supposed to follow - that he should have known since this was his side gig that he put a lot of effort into. He contact support, and whether it's AI or a human, he acts like an a*s. He foolishly sits in his car for over 2 days instead of just finding a nearby facility that he could get the car to and take care of any issues afterwards. Bro, this guy is just an entitled idiot...

Hans Utter
Community Member
2 months ago

Eat shite Coley, you flaccid peen.

Load More Replies...
Dennis May
Community Member
2 months ago

As soon as he broke down he should have found a way to the Lyft office. I assume he is a 'Brandon' with no common sense. Instead of calling for a ride or a friend, if he has any, he was talking to a lawyer. Feeling entitled are we.

Hans Utter
Community Member
2 months ago

Anyone that uses the name Brandon as a verb is a certified dumb f**k.

Load More Replies...
Caleb Cheshire
Community Member
2 months ago

Why the heck did he just sit in the car? Call a tow truck, get a ride and call a lawyer dude is not smart at all

Russell Ward
Community Member
2 months ago

This guy is partly to blame. How can you not tell you are talking to a bot. How about call the damn number it gave you. Look up the lyft facility you picked up from and call there. Not a smart person sorry.

Marty Graw
Community Member
2 months ago (edited)

I'm not sure I'm buying this story. 60 hours waiting versus a 2 mile walk In the rain? That's an easy choice. I dunno how official these screenshots look but unless they are verified not faked or whatever I'm calling b.s. he's either a liar or stupid

Spencer Goree
Community Member
2 months ago

Whenever I have a problem with Lyft I reach out via Twitter as there in app support gets nothing done.

Jeffrey Keffer
Community Member
2 months ago

You have the complete phone conversation saved ... I hope to he gets a lawyer quicker then the ammount of time he sat in the car like an idiot , it would not turn on so it could not be stole he was 2 miles away and since it was a rental from the company they broke contract ... 2 things I learned Lyft sucks and this guys a moron

Tom Tufore
Community Member
2 months ago

After 8hr should've called an Uber to take him to the facility and get a manager involved.

SarahJane Riordan
Community Member
2 months ago

Well, after reading that I'm a lot less worried about robots taking over the world...

Jena Lynn
Community Member
2 months ago

You should be more concerned

Load More Replies...
FuzzyThinker
Community Member
2 months ago

Hope everything goes well with that lawsuit.

Nate Barrystein
Community Member
2 months ago

Dude should have just reported the car stolen and left it on the side of the road.

Cj
Community Member
2 months ago

People wonder why society is at a breaking point. No one does their job anymore let alone go the extra mile. I hope all businesses big and small that don't provide services that follow their mission statement, or provide poor service fail to the point the owners and staff loses everything financially. It happened in 2008, the c**p businesses failed, people that didn't want to work were let go, but the creme rose to the top! Can't wait for it to happen again. Foreclosures and repossessions will bring the markets back to more realistic prices, and the hard working smart people that made good decisions with good credit and savings will have a chance to increase their portfolios, while the people that spent all their money and the stimulus (on big screen tvs/recreational toys/cars), over extending their credit living in low income housing but having a $900mn car note will reap it.

Mark Perry
Community Member
2 months ago

Really looks like you were talking to a bot the whole time..

Syd
Community Member
2 months ago

With one of the worst AIs too

Load More Replies...
Spaghetti Tuesday
Community Member
2 months ago

Why did he sit in the car for 2 days if the Lyft facility was less than 2 miles away? I would have been so mad that I'd be stomping down the side of that highway with super human strength. He also could have called someone to pick him up. He could have abandoned the car, told the people at the Lyft location where they could find and called someone to pick him up or used public transit. Sitting in the car that long, if true, is absolutely stupid. Thugh, he could possibly sat there for a few hours, getting madder and matter, got himself a ride and continued communication with the Lyft not to build up his case of how long he was stuck in the car, making Lyft look like horrible company to work for, some he couldn't speak to a human directly, deftly exposing that they care not one bit for their workers' welfare

Greg Williams
Community Member
2 months ago

Maybe he was afraid it would get stolen and then they'd be even worse off

Load More Replies...
BluEyedSeoulite
Community Member
2 months ago

After hour 12, I wouldn't still be in the car. How did his phone battery last so long?!

ZeroCapacity
Community Member
2 months ago

Car charger most likely. Most cars have am accessory outlet that is hot all the time.

Load More Replies...
Bi-Polar Express
Community Member
2 months ago

These companies are scams. They don't pay worth a damn, there is no protection, and no benefits. They get around it all and save a boatload of money by doing this. They are abusing and using their drivers. Don't use them.

Kiah Brooks
Community Member
2 months ago

Don't speak for everyone. I make good money driving part time. 24-28 hours a week. I only drive weekends and I would never consider driving full time but as a part time gig an extra $700-900 per week is enough to keep me engaged.

Load More Replies...