6 Stories From A Movie Theater Employee You’d Probably Wish Were Not Real

And now something wholesome. We have this lovely old couple who come in every single day, and have seen every movie in our theater since I started here. She is an absolute treat to serve, and I love looking up movies for her and listening to her critique. She constantly asks me about how I am, how my husband is, how my cat is, tells me about herself, brings in cookies, the works. I love this woman dearly, and I always look forward to her visits.

So, a woman comes in, wants to see a movie, I think it was last year's Halloween release. Obviously rated R. Okay, sure, no problem, right? Wrong! My theater has this policy where if it's past 6pm, children under the age of 6 aren't allowed into rated R movies. And there is clearly an infant in the stroller. I go through my script, she's obviously not having it, gets into a yelling match with my manager, and plays the race card. No shame. The manager says to just let her go, so we do. We keep getting complaints about the child, but any time we try to kick them out, it's the same song and dance. Cut to the end of the movie. She comes out, all smug smiles, and says "sorry, he had a bit of an accident~" and flaunts away. We go in, and there is spit up. All. Over. Like, this kid covered 3-4 seats over all 6 rows in puke. It didn't even seem humanly possible! All I can say is honestly, the rules are there for a reason. Please, just follow them. Because now we use this story as an example on WHY you aren't allowed to bring your infant in.

Now this one really annoys me. One of my coworkers has MS, and needs a service dog. He sits next to her wheelchair quietly unless she is threatened or stressed. But these kind of people buy a vest online, get their dog certified as an ESA, and call it good. ESAs and Service Animals are COMPLETELY different. ESAs are only covered under the Fair Housing Act, and that only covers them for housing and travel. They are NOT allowed in public space. Service Animals are specially trained to be in said public places. So this woman comes in, and as soon as I ask "Is your dog a registered Service Animal or and ESA?" she goes OFF. Screaming about discrimination and the like, saying we aren't allowed to ask that(spoiler alert, we are) and threatening the manager to call corporate. So, we let her in. Then we get complaints that the dog is roaming the theater, barking, trying to take people's food, and finally, urinated and pood all over the carpeted walkway. So, we go to eject her. And she screams the whole way out about discrimination. Don't do this. Never do this. Keep your ESAs or unregistered animals at home.

About a year ago, I was helping do the evening deep clean of theaters to prepare them for the next day. We were waiting for Teen Titans Go to get out so we could clean it, so I went and waited in the theater, down on the walkway out of everyone's way and view. Well, as the lights come back up after it ends, this kid starts straddling the banister for the stairs. Keep in mind, at their highest these are almost 15 ft up. I immediately say "Please get down you might hurt yourself!" That's when the kid hits me with the above statement, and his mom says "Yeah, he doesn't have to listen to a dirty janitor!" Okay lady, I warned ya! Not even 5 seconds after I turn my back, I hear a yelp, followed by a thud, and then ear splitting crying. I turn around and run to the kid while his mother is still trying to get down the stairs, and make sure nothing looks broken. He seems fine, just had the wind knocked out of him. His mother runs up, picks him up, and screams at me. Because that's my fault. All tight lady.

Honestly, this should be common sense. I hate having to tell people they have to put their food into their car or toss it. But it is policy, and I can get in trouble if I don't. I really personally don't mind if people bring their own food in. I get it, prices [be bad]. I know. We're situated in a mall with a Target and food court, and its all so tempting. But don't be like these following examples. 1. Brought a whole watermelon into the theater. I thought nothing of it. Until I found said watermelon, cracked in half and scooped out, sitting on a seat. 2. A family meal from KFC. Spread out over 2 rows. With baby's mashed tatos smeared into the cloth seats. At least they used the personal bag trick? 3. Ice cream. We get it, during summer this is a must have. But don't leave it cone up, ice cream first IN THE CUP HOLDER.

So we get really strong winds here, and sometimes stuff happens, and we get outages on our card reading service. Most customers are understanding, but some, not so much. it doesn't help that the people who are in charge of our ATMs refuse to visit more than once a week, and during busy weekends they're only usable one day, and then are out for the rest of the week. This is one of those times. A man comes in, a man whose entire family is known to us for various reasons, none of them good. He comes up, orders, and I inform him that sadly, our card service is down so he will have to use cash, and i am deeply sorry for the inconvenience. This is absolutely unacceptable for him. He proceeds to tell me he won't pay the full amount then, and only how much it costs to make the product. He owns a small business, don't I know, and he knows that everything would only cost about $5.20 in total if it weren't for pesky things like labor costs and service taxes. We tell him we're sorry, we can't do that, and he continues screaming. While i'm busy with him, i don't notice his son taking the water bottles and booking it. In the end, he sighed and took out cash and paid for his soda cups, then left. Needless to say he's on the "no service" list now. The rest of his large, annoying family, however, are not. I could fill a novel just on this one family, if I'm being honest. But this is the most recent story that I have from them.

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