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The hotel industry is full of tiny little secrets that they don’t want you to know about when you come to stay overnight while traveling. They might not have literal skeletons in their closets, but the metaphorical ones can barely fit! We’re talking about insider knowledge about how often the duvets and covers on the beds get cleaned, but that’s just the tip of the iceberg!

Of course, there are some positive secrets as well, and ex-hotel employee Janessa Richard spilled the beans in a series of fun and candid TikTok videos. Keep in mind, though, Janessa noted that this is her personal experience working at just one hotel and we really shouldn’t assume that all hotels function this way. (Though most are sure to have their own shady secrets that nobody should know about.)

Check out some of Janessa’s best insights below, upvote the ones that you found useful and entertaining, and let us know what hotel secrets you’ve uncovered if you’ve ever worked in the industry, dear Pandas.

More info: TikTok | Instagram

@janessarichard

Spilling some 🍵 as an ex hotel employee! ##fyp ##pregnant ##pregnancy ##canadianmamas ##momlife ##toddlermom ##hotelsecrets

♬ Stuck in the Middle - Tai Verdes

Image credits: janessarichard

#1

10 Hotel Secrets Most People Don't Know About, Revealed By A Former Employee We are legally not allowed to say your room number out loud, which is why we will usually write it on an envelope, pass it to you and tell you "this is your room number".

janessarichard , Helloahappysa Report

Holes2Heaven
Community Member
4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

Wow, I can't even count how many times I've been told my room number verbally

Mundane Adventures
Community Member
4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

Not a law but usually hotel policy, and a good one.

Zena Marsh
Community Member
4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

An excellent idea. Security at all costs.

Mike Loux
Community Member
4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

This is the only time "I'm gonna write a number on a piece of paper" is acceptable.

Jonathan
Community Member
4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

I've stayed in hotels all around the world and this has NEVER happened to me. They tell me my room number and instructions on how to get there. Must be an American 'law.'

denzoren
Community Member
4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

That makes a lot of sense for safety.

Chris Challis
Community Member
4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

well, I have heard many receptionists say out loud a room number with others around and will even mention the floor etc..

Billy The Kid
Community Member
4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

I get this one. Just in case you are being followed....

Jackson Sharpe
Community Member
4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

In my state it isn't a law. Just common sense.

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    #2

    10 Hotel Secrets Most People Don't Know About, Revealed By A Former Employee If you are very nice and we like you, we can upgrade you to a better room or a suite at no extra cost, if there's any available. Different hotel brands have different policies when it comes to upgrading their guests. The hotel I worked at didn't really care, as long as we had the availability we were allowed to. I did have some guests who asked for free upgrades, if they were nice I'd give it to them, if they weren't I'd lie and tell them we didn't have any suites available.

    janessarichard , AA Ireland Report

    Billy The Kid
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    That is good but what if a new guest comes in and would like to pay for that upgrade room?

    DforDory
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    As a hostel manager, I can confirm this. Also, the answer to your question is that this can only happen, of course, in case there are enough free rooms of the better one, thus leaving the oportunity for the others to upgrade at extra cost. We always think ahead and check the upcoming days' ocupancy and act accordingly :)

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    Mike Loux
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I don't travel very often, but when I do, I always (politely) ask if there are upgraded rooms available, and that I don't mind paying for them. 9 times out of 10, when an upgrade is available, they don't charge me for it.

    CLG
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I'm always extra polite to the hotel front desk because I feel like they're the most well-positioned to help you out above & beyond the call of duty - whether that's room upgrades, late check-outs, free luggage storage, what have you.

    Caroline Driver
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    We had this at the Athenaeum last year. I think they weren't very full in September during Covid!

    Pantea
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Give a generous tip when checking in and they'll do most of the time without asking.

    Jim Day
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    ...your mileage may vary...

    Andrew Gibb
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I have turned up late to a hotel before without booking. Asked politely and got the room for a knock down price because it wouldn't have sold otherwise.

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    California mom Janessa focuses on videos about hotels, as well as her motherhood journey. She has over 53k followers on TikTok and appears to highly value honesty both in her content and in how she engages with her fandom.

    Running a hotel well isn’t as easy as washing the sheets between every customer and smiling at everybody all day long. In a previous interview, Dr. Gabor Forgacs from Ryerson University told Bored Panda about some other aspects of maintaining quality at hotels and how hoteliers can ensure that their businesses prosper.

    Dr. Forgacs noted that the main reason why guests return to hotels is simple: they had good memories of staying there. “Not necessarily a gold plated doorknob or the extra skirt hangers in the closet; best memories are created through interaction with people. If service excellence exceeds expectations, guests always remember that,” he told Bored Panda earlier.

    #3

    10 Hotel Secrets Most People Don't Know About, Revealed By A Former Employee If your breakfast is included in your stay but you're leaving before breakfast start time, you can always ask the staff if they can make a little "to-go" bag with a few items in it.

    janessarichard , denverjeffrey Report

    .gas.
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    That's essential! So many people don't realize this, and think that because they're leaving before breakfast "opens" that they're out of luck. Hotel staff that I've interacted with are happy to put in an apple, granola bar, etc. You're paying for it, anyway!

    N G
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    We got a breakfast bag from our hotel in Egypt as we were leaving for an excursion. Pastries, juice box, and a whole raw courgette. Still not sure what they expected us to do with it...

    Jayme Cox
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Well I mean it is food so you do what you normally do with food, you eat it

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    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Years ago i stayed in an amazing bed and breakfast in Bergamo of Italy! We were supposed to leave at 4 in the morning for the airport! The owner had left us sandwiches and snacks in the fridge with a note to take everything we want and have a nice flight!

    Don't Look
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    This is how I discovered I love breakfast pizza.

    Carol Hobbs
    Community Member
    1 year ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Off topic a little, I had a recent shoulder replacement. When getting ready to check out, they informed us that we could get a take away dinner for us, so we wouldn't have to worry about cooking. I wonder how often that is possible, but not mentioned.

    Mayrene Chester
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    yes. Ask for a breakfast box if breakfast is included. You do need to ask the night before for them to get it ready for you to go

    Sandra Givens
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Always had grab and go bags available at places like Hampton Inn, although we normally availed ourselves of at least a hot coffee and piece of fresh fruit from the breakfast buffet if we were leaving in a hurry.

    Biljana Malesevic
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    This is not a secret. I asked for "breakfast" package many times.

    Oskar vanZandt
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    In the week before Christmas I did a tech job at a certain motel chain and they gave me one of their bagged lunches and a coffee for my onward journey... it was much appreciated.

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    #4

    10 Hotel Secrets Most People Don't Know About, Revealed By A Former Employee Most hotels do not wash their duvets/comforters in between guests. They wash them maybe once a year which is really freaking gross. So, the first thing you wanna do when you walk into your room - don't go lay down on your bed, take the duvet off!

    janessarichard , Prem Sichanugrist Report

    .gas.
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I'm surprised people don't know this. That's the very first thing I do when I visit a hotel. I also sanitize "high touch" surfaces like the TV remote, light switches, etc.

    A B C
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I know, this is gonna be the unpopular opinion and it's gonna get downvoted, but jesus f*****g christ, that's what you have a friggin' immune system for. Do you lick the remote or eat your dinner from it? Even if guests before you were gross and, dunno, ate chicken wings while switching channels (which you would notice) - wash your hands before eating and you're fine. I seriously don't understand why people feel that urge to over-sanitize everything, causing allergies in the long run because their immune system is plain bored.

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    tiari
    Community Member
    4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    So I should sleep freezing because there is nothing left to cover myself with? I am not sure I get that one.

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Try asking for an extra blanket! The extras usually are washed and kept in clean areas and when go back to housekeeping they wash them again to put in the cupboards so the possibility that these are clean are higher!

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    Dave P
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Depends on hotel, both the company that manages the franchise, as well as the brand they operate under. Everywhere has different standards. I know someone who works at a Crowne Plaza, they change the Duvets every check out.

    MiriPanda
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Wait - are we talking about the duvet covers or the duvet itself?

    Wanderlust
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    The duvet, the weighted blanket between two thin sheets.

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    Alexis
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I have always assumed that. Only the covers get washed and changed between guests, not the actual duvet or pillow. I mean you could say that about the mattress too. It's not like they wash the mattress itself between guests. They only wash the sheets.

    Irene McIver
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I assumed the same. Do they normally use additional mattress protector,s? If not, you have an approximately equal barrier (one layer of thinnish fabric) between your skin and the mattress and duvet. The previous guests' sweat will have dried so the covers should keep it from making direct contact with your skin.

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    Valerie Neal
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    This isn't true for all hotels. The brand I worked for they were changed at every check out. If the guest started more than one day out was done every 2-3 days. Now if the bed sorry has flowers printed or is a solid dark color those are only washed once our twice a year to save it from fading

    Mishte Tine
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    And this is not a serious health code violation of some sort? People don't just sleep on the beds, they eat, drink, do all manner of nasty stuff… these (and sheets) should be clean for each customer with a tag pinned on to verify it - or something. Even that could be lied about. Always check for bedbugs… you can find specific ways online. You can bring those monsters home with you. Don’t do it!

    Vicky Zar
    Community Member
    4 years ago

    This comment is hidden. Click here to view.

    Who eats on a bed? That's gross

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    Yoga Kitty
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Why are people so paranoid about hygiene? Of course the duvet or the comforter is not washed after every guest, why should it be? You also do not deep clean the carpet after every guest! As long as the sheets have been changed everything is fine. Laying on it when you walk into the room (fully dressed) is "freaking gross?" Girl, did you ever sit on a park bench? Have you used public transport? Petted an animal? I do not need the whole world sanitised for me, thank you very much.

    Esther G
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Nobody uses comforters anymore. The sheets the duvet is in are washed everyday. Everything that touches you skin has been washed and is clean.

    Bart S
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    That seems like BS. I lived in two start hotel in London, sheets were changed daily and every few days I saw big pile of bags with them collected/returned by laundry company.

    Becky Samuel
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Sheets, yes. Comforters, bedspreads and duvets, not so much. Cushion covers, probably never.

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    Meanwhile, struggling businesses need to reinvent themselves and up their standards. But none of that can happen without some honest appraisal of where the hotel stands at the moment. “Languishing hotels need to take an honest look at themselves to understand the reasons why they can't create special memories,” he explained.

    #5

    10 Hotel Secrets Most People Don't Know About, Revealed By A Former Employee Almost every standard room that you book comes with a water bottle and drinking glasses. I would not recommend drinking from those glasses as most of the time they're not changed in between guests as long as they look "clean".

    janessarichard , Fitsimz Gucoartem Report

    Zena Marsh
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    When I stayed in hotels, I always washed the glasses and cups before I used them.

    Aahzmandus Pervect
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    "I would not recommend drinking from those glasses..." Glasses can be washed.

    John C
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    pretty sure that's implied, left out for brevity

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    Ksenia M
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    or you could just wash them yourself?

    Brandi VanSteenwyk
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    As tacky as it might look, I can appreciate the wrapped and sealed individual disposable cups offered by the lower-end chains for just this reason. I always reuse them myself during my stay in order to reduce waste.

    Vera
    Community Member
    4 years ago

    This comment has been deleted.

    LadyManx
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    We almost always bring large coffee mugs from home with us. Most hotel coffee mugs are laughably small.

    Raccoon Queen
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    From now on I will make the glasses look dirty so they’ll be changed for the next guest

    Nell Theodora Chant
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I always wash them before using, by experience i know they're kind of wash when the room is being cleaned but are dried with dirty pillow pouch or linen sheet from the room when those are being changed.

    John Glassey
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Ever heard of rinsing things in the sink?

    Cassie
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Cheap hotels I've been in often come with individually wrapped plastic cups. I don't like the plastic waste, but at least the cups are clean.

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    #6

    10 Hotel Secrets Most People Don't Know About, Revealed By A Former Employee We ALWAYS recommend booking through the hotel directly. If you book through a 3rd party, your room and room type are not actually guaranteed.

    janessarichard Report

    Daria B
    Community Member
    4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    Here in Korea, there's many respectable 3rd party apps and sites for booking hotels at cheaper prices, and we've never had problems with it. You check-in, they confirm your identity, find you in their database and give you the keys. You may make extensions and pay extra for additional services you decided for on the spot.

    Brandi VanSteenwyk
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    That really is for the most part, the same routine here in the US. I would imagine that there are certain times when expectations aren't completely met. But I don't see those as the norm.

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    Little Big Owl
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Not entirely true. Lot of places sell most of their rooms through third party like the Bookin. This kind of place is dependant on good reviews, so they will do their best to offer the guest with what they booked. Also, sometimes the third party offers cheeper prices than the accomodation facility itself. I'm a former hostel / hotel worker.

    cassiushumanmother
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I always look at booking then contact the hotel directly. They always make me the same price and often upgrade my room because they don't have to involve the third party who takes them 15% of the money. Win/win.

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    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I'm not sure if this is true! You always get a confirmation email that is from the hotel itself and there are hotels that work almost exclusively with these platforms even though you can book straight through them...I work in such hotel and 90% of reservations is through booking!

    E Menendez
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I have witnessed this many times. Guest - "I have the confirmation through the budget site." Hotel clerk-"We never received that reservation and we are fully booked" then guest gets mad and the clerk can only say "You need to call the site and work with them" which never goes over well. I always book through the hotel.

    Ksenia M
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    depends on the site, respectable sites not only will help you find a new place but can actually compensate you if something goes wrong and the room is different from the one you booked

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    Faith Hurst
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I've used 3rd party sites all over the US and Canada for almost a decade and never had a single problem.

    Craig Silberman
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    the third party sites are a great way to learn about availability and rates, but then go to the hotel site or call them to actually book

    Michael McLaughlin
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Booking.com has never done me wrong, all these years. I have NEVER not gotten the exact room type that I thought I was getting. They are ACES, in my book.

    Mayrene Chester
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    that is not true. We are obligated to provide the room type booked. But sometimes the third party puts up a rate for a run-of-house room which means anything that is available. Bed requests are then also subject to availability when it's requested. For direct bookings we can block the rooms immediately, for 3rd party we need to wait for the booking confirmation to come in.

    Sandra Givens
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    My brother who travels for business books through third part sites, but unless I am using a travel agent (as I do for my Disney trips), I book directly with the hotel. Often they will have an offer that just shows up on their site or in your email if you have subscribed, and my AAA/AARP cards get me a discount of some kind almost everywhere.

    AMaureen Dance
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    And they might not tell you, just hand you a key. My daughter boked a suite for the night before her wedding. The place was gonna be ful the next day with bridesmaids, photographer, videographer, hair and makeup, and sundry assistants. It was only when we reached the door, that we found ourselves in a single room. It took a lot of sweet talking to get the suite she'd paid for.

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    “Service culture is not built overnight; the way you hire, you train, and conduct yourself is crucial. Mistakes are made all the time; how you recover and show genuine care would make a difference,” Dr. Forgacs said.

    #7

    10 Hotel Secrets Most People Don't Know About, Revealed By A Former Employee Never EVER walk barefoot on the carpets. They are unbelievingly gross. They get vacuumed between guests but are rarely ever washed and deep cleaned.

    janessarichard , Emily May Report

    MiriPanda
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I would not expect a hotel to wash or deep clean carpets in between every guest. That's what slippers are for.

    Jrizzy Jay
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    you do realize people walk barefoot outside and on the beach and in the park. I doubt they are worried about the vacuumed carpet

    Juririn
    Community Member
    4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    The outdoors gets sanitized by the sun, never caught any bug from walking barefoot on the beach; but I got a foot fungus that took 3 months and 4 types of oral and topical medication to get rid of - by forgetting to wear slippers in a hotel room ( 3 star hotel in the very center of Tokyo).

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    Becky Samuel
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Do people imagine that bacteria can teleport their way through the skin on your feet or something? Feet are literally designed to protect us from whatever is on the ground.

    Daria B
    Community Member
    4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    Feet fungus can be debilitating. But honestly, yeah, I don't fear these things to that level.

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    A B C
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Again: do you LICK the carpet? No? So f*****g WHAT? We used to walk barefoot through friggin' FORESTS, but nowadays we (well, some of "us") are scared to walk on a carpet that other people have walked on before.

    Chris Challis
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I wonder how many domestic carpets are ever really deep cleaned either...

    Kristal
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I was just going to mention this. I do a thorough vacuum once a month but nothing like a DEEP CLEAN cause I don't own a shop vac. Granted, shoes are also not allowed to be worn indoors ... but still. Not many people do a deep clean with a shop vac often in their home.

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    kath morgan
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Goes to show that it is not actually anything to worry about.

    John Glassey
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    These tips are painful. You would have lasted well 40 - 50 years ago. Would hate to live in so much fear of everything.

    Katinka Min
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I caught athlete's foot in a hotel because I didn't knwo about it. A really fancy one, too. I hoenstly prefer laminate floors or tiles. Less comfy but less gross, too.

    Renee Dykes
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I have notice more and more hotels remove all carpets and replace it in wood or some other type of flooring this year.

    Mike Loux
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Always bring sandals. Good for getting in and out of the shower, and/or walking around the room, sans shoes.

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    #8

    10 Hotel Secrets Most People Don't Know About, Revealed By A Former Employee There are a lot of shady things that happen in hotels. We once had an "escort company" rent out a room and bring men in. We had to call the cops, things got crazy.

    janessarichard , Pixabay Report

    E Menendez
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    When I worked at a hotel (major chain) cleaning rooms we were told to mind our own business, even if we witnessed something illegal or drugs, etc. We were told the only exception is anything involving children or if someone asked for help.

    Julie C Rose
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I’m not offended by sex work, it’s been legal in my country for almost 20 years.

    Layla Corman
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I realized just how crazy things get in hotel rooms (even the nice ones!) by following Crime Scene Cleaners on IG. Even the owner of the company, Neil, hates staying in hotels!

    John Bell
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Shes talking about a gang bang folks

    Mayrene Chester
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    The things I see as a hotelier. Father and son sharing the same lady in turns. Son had to wait his turn at the lobby bar till father was done. And men bringing ladyboys home without realising and then we wait for the phonecall 15 min to come help settle the dispute cos guy would not pay.

    Mazer
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    The manager of our apartment building was a moron, he rented an apartment to some low life Indian scum puppies who were running a prostitution ring. Yes, Matt I’m typing about you “Mr. self prescribed Attention to detail”

    ShareMusic
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    We once stayed in a shady motel and they put an 'escort' in the room next to us. The walls were very thin and the 'escort' received several visitors throughout the night. My family slept through it all but I couldn't - too noisy! I finally called the front desk and complained and then I heard the neighbor's phone ring. They did quiet down a bit after.

    Keyy
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    idk about this one i live in vegas and usually hotel employees dgaf about wat youre doing and if youre smoking in a non-smoking room they only care if one of the other guests say something

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    An extra ounce of care for your customers goes a long way. The more you genuinely care about them, the more likely they are to return. “Following up is a secret weapon. Comping, offering a discount or an upgrade for a mishap is what a typical hotel would do. The better ones will always follow up with the guest and on top of a remedy, tell their plan how the mistake will be prevented from happening again,” he said.

    #9

    10 Hotel Secrets Most People Don't Know About, Revealed By A Former Employee Some hotels have a "100% satisfaction guarantee" policy, which means if you find even one little thing that you're not satisfied with, and bring it up to the manager, they might be able to compensate your entire stay.

    janessarichard , Rodrigo_SalomonHC Report

    .gas.
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    This irks me. It's great for the angry guest, but such a policy keeps rates high, to "compensate" for people who do this. If you have a real issue, but all means, but if you couldn't find your favourite snack in the vending machine, that's not a refundable 'offense.'

    Julie C Rose
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Same. By the sounds of things, the decent people have to subsidise the assholes.

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    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I would never work in a hotel like this!! Sorry but i don't want any customer to abuse me for the slightest thing they will find to make sure their stay will cost less!

    James016
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    It means people will nit pick or make something up to get compensation.

    Jon Steensen
    Community Member
    4 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    Most hotels will go a long way to keep the customer happy and avoid having to deal with a written complaint or a bad review. If you are resonable and well-behaved, most issues can be delt with in an orderly mannor even without a 100% satisfaction garantee. Since there are some real wierd people out there that is either just exploiting the system or have no grasp on how the world works and that can cause a lot of trouble with such a garantee.

    Daniel Gilroy
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I once found a piece of broken glass under the bed in a room was staying in with my kids when they were small. Pointed it out, just so they'd be more careful about cleaning. They comped all our meals at the hotel restaurant

    Mya Lugar
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    That is too easy to abuse, I think it should be somewhat difficult to get a FULL comp. The "Little things' should get a "little off the tab", etc..

    Mazer
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Some people take advantage of these policies. And some places ought to have them. I will never forget being woken up by some locals casing the garage, then finally getting to sleep at 3am only to have the outside pool music speakers start blasting at 6am. I was not a happy camper.

    Janet C
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Oh great now a bunch of entitled jerks will take advantage of this and ultimately the room rate will go up for everyone.

    Mewton’s Third Paw
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I got one of those guest survey cards after staying in a motel once. On it I complained about how nasty and rude the check-in staff was towards me. Some trashy chick having a bad day. It wasn’t a big deal, I just wanted them to know. They called me a week later and sent me a coupon for a free nights stay. I didn’t ask for it but I took it.

    Jo Choto
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Don't tell the Karens about that.

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    #10

    10 Hotel Secrets Most People Don't Know About, Revealed By A Former Employee They do not change the toilet paper rolls in between guests. If there's paper left on the roll, they'll leave it and fold the end to make it look pretty.

    janessarichard , Tony Webster Report

    MiriPanda
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Why would they change it anyways?

    .gas.
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Why is this a problem? I guess there might be a freak who rubs it all over themselves, but every public bathroom does this.

    Russell Ellwardt
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Absolutely understandable. Why should anyone expect a half-full roll of perfectly good toilet paper to be dumped.

    Nicola Dimigen
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Changing the toilet paper when there is still some on the roll is a waste of paper.

    Vicky Z
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    In all the hotels i have worked housekeeping is taking the leftovers all the time and use them in other cleaning business or even take them home! They were allowed to take them

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    Mike Loux
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I honestly have zero problems with this. Throwing out an unfinished roll is just plain dumb.

    Mishte Tine
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Public bathrooms in malls, restaurants, theaters, etc. don’t either, yet we use them constantly. This one doesn’t bother me. I’d just pull a few sheets off and throw them away before I used clean sheets beneath.

    Dirk Daring
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    This seems exceedingly picky. Are they supposed to throw the whole roll out between guests? If I have a party at my house, I don't give every one of my friends a personal toilet roll to use in my bathroom.

    Billy The Kid
    Community Member
    4 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Why change it? In work.... they are not going to change it every time someone uses the loo so why in the hotel?

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