Bride Posts Rude Comment About Event Planning Company So They Reveal All The Details
Wedding planning companies are the unsung heroes of the event world, they organize, set everything up and even deal with horrible bridezillas. Well one bridezilla was dissatisfied with how the event planning company handled her special day and had no hesitations about sharing her complaints on their Facebook page.
Well for every troll there is a responder and the group LB Events & Promotions was not about to sit back and let their brand be dragged. The owners came back at the bride with a long epic response and weren’t afraid to air out all the dirt behind what really happen on her big day. Scroll down below to see the back and forth. (Facebook cover image: kparis | Cover image: kparis)
LB Events & Promotions is an event planning company that specializes in weddings but one bride was not pleased with how they handled her special day
The owners were quick to respond with their side of the story and it doesn’t paint the bride in a good light
Some people applauded their comeback
While others found the response unprofessional
What do you think?
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Load More Replies...Absolutely. The bride shouldn’t have planned outside her budget and then complained about a rush when there was very limited time, but the company’s response is deplorable. Class shaming somebody with limited funds is never okay, and insulting a former client in so many ways publicly is extremely childish and unprofessional.
Load More Replies...If you are going to be lazy AF to hire a wedding planner to do your event, then you get what you get. The fact that the bride planned a huge event with many people and only 30 showed up tells me that even her friends and family find her a pain in the neck. I'm wondering if the bride has buyers remorse. She planned for a huge event and, when it didn't turn out like she'd hoped, she refused to pay the vendors and the wedding planners to try to save some money. It would be funny if the wedding planners and vendors took her to court. You wanna talk about airing dirty laundry..I'd love to be a fly on the wall in that courtroom.
She sounds...nice. Like having your testicles trapped in a toaster is 'nice'
shaming people has become a sport...........................a sad sport, with sad participants
I don't agree with just shaming people for no reason. That would be bullying. On the other hand, when you post something hateful or ignorant on a public forum, you leave yourself open to shaming. Fair game in my book
Load More Replies...I kinda agree that the response from the wedding planner was unprofessional. Her claim that they were rude seems very plausible with that reply. They made themselves look just as bad. They could just as easily be making stuff up to save face as the client is to be lying.
No. They weren't. Did they ever get paid, or did bridezilla and her merry troop of whingers and grifters even bother to listen to them at all? It's NOT on the planners to make sure these dumbasses are on time for their own reception. THEY screwed over the people they hired at every opportunity and they don't get to whine later.
Load More Replies...Tho I believe the business was in the right, they did get too personal in their response.
That horrible woman was trying to shame their business when she could have moved on and been happy she looped someone into her tragicness. They defended themselves after her comment which is justified. Don't be an a*****e and you won't have a problem. Respect the work that went into her nightmare.
Load More Replies...The response was unprofessional, but I do understand the struggle. I work in my family business, which has around 300 clients, but no automatic emailing system. This made us work even harder for us to make all of our clients happy. We emailed them one by one, and we even emailed a link that led them to be able to book their own appointments, and all we had to do was click approve. It said specifically on there, do NOT schedule for more that 1 person using this link, email us and we will send you the correct one for your needs. Several didn’t listen. They kept trying to book for 3-27 people. Then, we’d have people who had an appointment for themselves, but would bring others along. It was very frustrating but we had to slowly and politely explain that they couldn’t be worked on at that time, and then they got mad. It’s frustrating but you’ve got to be polite. We even had 12 year olds working (yes even they got paid) that were more polite than this response
My Aunt used their services and they were very good. Very attentive to details explained everything quite clearly and were very friendly.
Wow, I have never seen anything like this before on BP. Thanks, guys for your originality.
If the bride and groom did show up so late, they deserve to have a truncated affair. Keeping guests waiting without an explanation is rude in the extreme. If they treat all their friends like that, they won't have many friends.
Hey, we don't know if the friends got no explanation! All we know the bride and groom were late and that could have happened for many reasons. Yes, they should have gotten a truncated affair, but did the vendor explain it to them? Did they offer them options? Nothing in the vendor reply points to that.
Load More Replies...It's only unprofessional to people because it's been ingrained in us that the customer is always right, we must kiss the ground they walk upon, and bend over backwards at every ridiculous and rude thing they do. The response was very apt. It's time companies stand up for their policies and employees rather than let spoiled brats do whatever they want.
It's unprofessional, because they got too personal. If they fixed the tone it wouldn't look so bad.
Load More Replies...What’s her name again? Don’t see why such a twat who had the audacity to be so vile publicly and shame a business that relies on the public’s trust to continue going, should have their privacy protected when she is so willing to jeopardise the business when she is at the wrong?!
UGH! I sometimes do wedding photography and work with some great planners and some that are...well, not so great. Here's the thing: you behave professionally. period.stop. If the client is less than polite; if s/he does things that are rude and wrong, YOU remain professional. You do NOT call them out on social media. If the client posts something blatantly untrue on a site such as Yelp, you might -- and I say might -- post correct information under some conditions. When you do so, you post only fact, no personal attacks, no name-calling, no defensiveness. If you are truly wronged, than you get attorneys involved. Otherwise, you are ALWAYS professional. So..yeah, the client may be a real B***h and totally in the wrong, but the vendor is in the wrong playing this across media.
I agree with you 100%! Stay professional no matter what! The vendor should have corrected the facts and provide details on how they tried to fix the situation. Period. If the client did not pay, that's between the client, the vendor and their lawyers.
Load More Replies...They must have deleted it--they don't have any posts on their FB page that aren't from them? I was curious to see how the rest of this exchange went down.
Regardless of whether the customer was unreasonable or not, that was a horribly unprofessional and childish response by the company and it would definitely make me avoid using them. How a business handles complaints goes a long way to indicate the overall professionalism of that business, and the petty personal insults they threw out at the customer were totally inappropriate and unnecessary. It also throws a lot more unwanted light onto a silly bit of drama which could actually hurt their business far more.
So in 10 years that was the only negative ever... As an assistant event coordinator I call bs if you see this run to the exit. Plus they showed up an hour late, no. Do you know how many calls I and coworker make (not to the bride, other staff) to make sure they are on time every step of the way(one time instructed to make the limo roll in front of window just so they leave the room 15 min late, oops). And always add an hour, that is just a not so trade secret.
I believe someone had to put that woman in her place. Typical example of someone who believes they are above everyone else. If the parents didn't teach her the right way to act to begin with, she should be thrown out into the world and see what people say. It's not fair to say that the business got "too personal." She started it and should take whatever comes at her because of what she said. She put herself in that situation. The company had to do something to prove that they were not in the wrong. They rely on customers referring them and when she said that she had a bad experience, they had to correct it. They did absolutely nothing wrong.
Probably some child who got married during just after senior year of high school
Seems to me that both parties deserved each other, since they are both immature and unprofessional.
Um, her issues with this venue should have been handled between them and not US and them! C'mon now! If you want to give a bad review to a business, do it PROFESSIONALLY, not the way she did it. It just makes you tacky, ghetto, arrogant, etc.... Ok, so on the other end, the company that replied, they could have made their point clear without sounding personal. However, she started the whole thing and I would defend my company at all costs if that if that is what happened.
Why does boredpanda want to display these petty squabbles? Is this an art site, or a gossip column?
I personally think that any comment beginning with "we've had X number of customers & zero complaints in X years" is not professional. It is really not relevant to the story & there's no need to rub the info of how great you are in everybody's face. I imagine a situation where I work on a project with a client who is obnoxious and does not pay on time & at the end says s/he does not like the final result at all. Will it hurt? Yes! Will I be mad? YES! But will I go back to the client saying "But you cannot not like my work! I've been published in magazine X, & with book publisher Y, & in an advertising campaign for company Z!" S/he does not care - it was a project for her, not for X, Y or Z. She has every right not to like it. So here I side with the bride. Even though the situation was how the vendor described it, they should have talked to the bride about that & explain to her why they need to rush things AND offer options. And if they did - well, just move on.
they booked planners for 2 hours reception only, not whole day
Load More Replies...To sum up. The bride was an a*****e who couldn't even be bothered to pay on time. The bride CHOSE to be an hour and a quarter late to her own reception. The bride was the moron who CHOSE to book only a 2 hour reception. The bride CHOSE to whine about the planning company even though SHE was the one that screwed everything up. ...///... The planner worked for the full two hours they were booked, and then they left. They did their job. The bride was a snotrag who screwed everything up and then tried to blame it on someone else.
Load More Replies...No, but I'm a panda and I'm bored; FEED ME DRAMA TO GET ME THROUGH THE WORK DAY
Load More Replies...Absolutely. The bride shouldn’t have planned outside her budget and then complained about a rush when there was very limited time, but the company’s response is deplorable. Class shaming somebody with limited funds is never okay, and insulting a former client in so many ways publicly is extremely childish and unprofessional.
Load More Replies...If you are going to be lazy AF to hire a wedding planner to do your event, then you get what you get. The fact that the bride planned a huge event with many people and only 30 showed up tells me that even her friends and family find her a pain in the neck. I'm wondering if the bride has buyers remorse. She planned for a huge event and, when it didn't turn out like she'd hoped, she refused to pay the vendors and the wedding planners to try to save some money. It would be funny if the wedding planners and vendors took her to court. You wanna talk about airing dirty laundry..I'd love to be a fly on the wall in that courtroom.
She sounds...nice. Like having your testicles trapped in a toaster is 'nice'
shaming people has become a sport...........................a sad sport, with sad participants
I don't agree with just shaming people for no reason. That would be bullying. On the other hand, when you post something hateful or ignorant on a public forum, you leave yourself open to shaming. Fair game in my book
Load More Replies...I kinda agree that the response from the wedding planner was unprofessional. Her claim that they were rude seems very plausible with that reply. They made themselves look just as bad. They could just as easily be making stuff up to save face as the client is to be lying.
No. They weren't. Did they ever get paid, or did bridezilla and her merry troop of whingers and grifters even bother to listen to them at all? It's NOT on the planners to make sure these dumbasses are on time for their own reception. THEY screwed over the people they hired at every opportunity and they don't get to whine later.
Load More Replies...Tho I believe the business was in the right, they did get too personal in their response.
That horrible woman was trying to shame their business when she could have moved on and been happy she looped someone into her tragicness. They defended themselves after her comment which is justified. Don't be an a*****e and you won't have a problem. Respect the work that went into her nightmare.
Load More Replies...The response was unprofessional, but I do understand the struggle. I work in my family business, which has around 300 clients, but no automatic emailing system. This made us work even harder for us to make all of our clients happy. We emailed them one by one, and we even emailed a link that led them to be able to book their own appointments, and all we had to do was click approve. It said specifically on there, do NOT schedule for more that 1 person using this link, email us and we will send you the correct one for your needs. Several didn’t listen. They kept trying to book for 3-27 people. Then, we’d have people who had an appointment for themselves, but would bring others along. It was very frustrating but we had to slowly and politely explain that they couldn’t be worked on at that time, and then they got mad. It’s frustrating but you’ve got to be polite. We even had 12 year olds working (yes even they got paid) that were more polite than this response
My Aunt used their services and they were very good. Very attentive to details explained everything quite clearly and were very friendly.
Wow, I have never seen anything like this before on BP. Thanks, guys for your originality.
If the bride and groom did show up so late, they deserve to have a truncated affair. Keeping guests waiting without an explanation is rude in the extreme. If they treat all their friends like that, they won't have many friends.
Hey, we don't know if the friends got no explanation! All we know the bride and groom were late and that could have happened for many reasons. Yes, they should have gotten a truncated affair, but did the vendor explain it to them? Did they offer them options? Nothing in the vendor reply points to that.
Load More Replies...It's only unprofessional to people because it's been ingrained in us that the customer is always right, we must kiss the ground they walk upon, and bend over backwards at every ridiculous and rude thing they do. The response was very apt. It's time companies stand up for their policies and employees rather than let spoiled brats do whatever they want.
It's unprofessional, because they got too personal. If they fixed the tone it wouldn't look so bad.
Load More Replies...What’s her name again? Don’t see why such a twat who had the audacity to be so vile publicly and shame a business that relies on the public’s trust to continue going, should have their privacy protected when she is so willing to jeopardise the business when she is at the wrong?!
UGH! I sometimes do wedding photography and work with some great planners and some that are...well, not so great. Here's the thing: you behave professionally. period.stop. If the client is less than polite; if s/he does things that are rude and wrong, YOU remain professional. You do NOT call them out on social media. If the client posts something blatantly untrue on a site such as Yelp, you might -- and I say might -- post correct information under some conditions. When you do so, you post only fact, no personal attacks, no name-calling, no defensiveness. If you are truly wronged, than you get attorneys involved. Otherwise, you are ALWAYS professional. So..yeah, the client may be a real B***h and totally in the wrong, but the vendor is in the wrong playing this across media.
I agree with you 100%! Stay professional no matter what! The vendor should have corrected the facts and provide details on how they tried to fix the situation. Period. If the client did not pay, that's between the client, the vendor and their lawyers.
Load More Replies...They must have deleted it--they don't have any posts on their FB page that aren't from them? I was curious to see how the rest of this exchange went down.
Regardless of whether the customer was unreasonable or not, that was a horribly unprofessional and childish response by the company and it would definitely make me avoid using them. How a business handles complaints goes a long way to indicate the overall professionalism of that business, and the petty personal insults they threw out at the customer were totally inappropriate and unnecessary. It also throws a lot more unwanted light onto a silly bit of drama which could actually hurt their business far more.
So in 10 years that was the only negative ever... As an assistant event coordinator I call bs if you see this run to the exit. Plus they showed up an hour late, no. Do you know how many calls I and coworker make (not to the bride, other staff) to make sure they are on time every step of the way(one time instructed to make the limo roll in front of window just so they leave the room 15 min late, oops). And always add an hour, that is just a not so trade secret.
I believe someone had to put that woman in her place. Typical example of someone who believes they are above everyone else. If the parents didn't teach her the right way to act to begin with, she should be thrown out into the world and see what people say. It's not fair to say that the business got "too personal." She started it and should take whatever comes at her because of what she said. She put herself in that situation. The company had to do something to prove that they were not in the wrong. They rely on customers referring them and when she said that she had a bad experience, they had to correct it. They did absolutely nothing wrong.
Probably some child who got married during just after senior year of high school
Seems to me that both parties deserved each other, since they are both immature and unprofessional.
Um, her issues with this venue should have been handled between them and not US and them! C'mon now! If you want to give a bad review to a business, do it PROFESSIONALLY, not the way she did it. It just makes you tacky, ghetto, arrogant, etc.... Ok, so on the other end, the company that replied, they could have made their point clear without sounding personal. However, she started the whole thing and I would defend my company at all costs if that if that is what happened.
Why does boredpanda want to display these petty squabbles? Is this an art site, or a gossip column?
I personally think that any comment beginning with "we've had X number of customers & zero complaints in X years" is not professional. It is really not relevant to the story & there's no need to rub the info of how great you are in everybody's face. I imagine a situation where I work on a project with a client who is obnoxious and does not pay on time & at the end says s/he does not like the final result at all. Will it hurt? Yes! Will I be mad? YES! But will I go back to the client saying "But you cannot not like my work! I've been published in magazine X, & with book publisher Y, & in an advertising campaign for company Z!" S/he does not care - it was a project for her, not for X, Y or Z. She has every right not to like it. So here I side with the bride. Even though the situation was how the vendor described it, they should have talked to the bride about that & explain to her why they need to rush things AND offer options. And if they did - well, just move on.
they booked planners for 2 hours reception only, not whole day
Load More Replies...To sum up. The bride was an a*****e who couldn't even be bothered to pay on time. The bride CHOSE to be an hour and a quarter late to her own reception. The bride was the moron who CHOSE to book only a 2 hour reception. The bride CHOSE to whine about the planning company even though SHE was the one that screwed everything up. ...///... The planner worked for the full two hours they were booked, and then they left. They did their job. The bride was a snotrag who screwed everything up and then tried to blame it on someone else.
Load More Replies...
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