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Social media has become a big deal for businesses—most customers are online in places like Facebook, X (former Twitter), and Instagram and can easily be reached with a simple post or private message. However, sometimes the convenience of reaching large numbers of people all at once has its downsides,
The Amazing Troll-Man, a UK-based popular comedian also known as Wesley Metcalfe, loves nothing more than messing with famous companies and big brands. His trolling method is simple: he has a Facebook account under the name ‘Customer Support.’ He visits the pages of various companies, changing his profile picture to match their official account, and proceeds to interact with customers in a hilariously funny and often rude way. The customers, shocked by the cheek of Wesley‘s fake customer service, usually react with a righteous outrage that only adds to the hilarity this Internet troll is creating.
Can’t picture what we’re talking about? Let us show by example. Scroll down below to see some of these funny customer service interactions for yourself and learn more about this seemingly random guy from Facebook.
This post may include affiliate links.
#1
Pepper Pots 6 years ago
LMAO, that is funny but Im sure if I was in that man shoes id be annoyed too
Csaba Daday 6 years ago
For me, it makes it funnier if the claim is somewhat justified lol.
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Peta_C 6 years ago
Slightly disappointed that there wasn't a Samwise reference, given the surname.
Display Name 6 years ago
In the OP's defense, it was probably an expensive piece of jewelry they misplaced. I'd be really mad too.
Amaranthim Talon 6 years ago
none of this busslhi is funny. he is just a basement dweller with too much time on his hands. these people need actual help, not some infantile moron to mess with them.
tuzdayschild 6 years ago
It's not bad customer service because he does not work for the company. He is hacking troll with a great sense of humor.
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#3
Hannyyy 6 years ago
I am British (reference as this is M&S) and a lesbian. I certainly don't feel "favoured" in the slightest!! Can't believe he got shirty over a bloody sandwich! This makes me laugh!
Antonio Proudarse 5 years ago
Donald Trump throws his toys out of the pram every time, he is a big baby with a small nunu, so that's why he calls him Trump, basically stop being a trump cry baby t****r and take your s****y wig off. I hope that clears that up for you, if not I shan't sleep tonight. Yours forevermore and then some.
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#4
Pokemon sa 6 years ago
THIS GUY IS A KING , HAHAHAH TRYING TO SUMMON A GENIE , THATS MY DAY SORTED !!!!
Shany Sha 6 years ago
hours later I still can't stop laughing at this HAHAHAHAHAHA made my day!
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María B. Kaiser 6 years ago
He even tells the real customer support guy how to block him! Hahhahahaaa
Danielle Renee 6 years ago
i hate this 'what are you going to do for me' attitude...they're shoes, they scuff. get past it
Katie Jamberri Nails 6 years ago
If it's true that it happened while wiping them with the designated cloths, I would have complained too. Although I would have put that in my original post...
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Antonio Proudarse 5 years ago
If you ask me I'd say it's a miracle that he was able to spell one of them. I hope he makes it in life.
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NamedMeMyself 6 years ago
Well, you cant just tell people "I'll beat you up if you come here" and not tell them where "here" is. It's just plain rude ; )
Danielle Renee 6 years ago
he really should stop saying 'cum' round here...some words are just better properly spelled out.
Johnny Frostbite 6 years ago
Asking customer support to cum round his place is a little forward...
Katie Jamberri Nails 6 years ago
Is Rick a minor, or does he just view himself as being full of childlike innocence?
The Person Behind the Fake Customer Service Account
Bored Panda spoke to The Amazing Troll Man himself, and he was kind enough to give us his origin story. “A few years ago, I wrote a post on my social media account that went viral,” he explained, gazing moodily into the distance whilst puffing on his pipe. “It was a satire post about about an old schoolyard prank. Seeing so many people laugh at what I had written was a good feeling.”
“Then, a couple of years later, I bought a cucumber from a supermarket called Tesco here in the UK. On opening the cucumber I discovered a dead worm trapped inside the cellophane wrapper. I decided to write a jokey complaint to Tesco on Facebook.”
“At first I got the standard responses from their marketing team so I kept pushing them until a guy called Rob jumped in to have a bit of banter with me. The funny trolling quickly went viral. Every publication in the UK gave it a mention and it reached RTL TV in Germany. If you search William the Worm on Google you will see all the articles.”
“Once again it was a great feeling amusing so many people online. This was in 2016.”
#6
debrina blackmoon 6 years ago (edited)
what is "quit disappointed"? i know it should be "quite"
#7
Victoria Pitt 6 years ago
this one is most funny to me because the person just accepted the answer. lol
#8
kathryn stretton 6 years ago
Sounds like a very frustrated person really, trying to get hold of customer services. My sympathy this time is with the complainer.
HoffLensMetalHedLovesAnimalsUK 6 years ago
It's not the business replying, it's someone pretending to be them, did you read any of this article?
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#9
#10
TTorrest Author 6 years ago
Sorry, but "Now listen here, sugar tits" will be my conversation opener forever now.
Katie Jamberri Nails 6 years ago
I agree with her point, but I do think the troll is funny.
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M O'Connell 6 years ago
LOL, this woman (and many like her) are hilarious. Does she honestly think the purpose of this card is to subjugate women? Obviously nobody would buy this joke mother's day card for a woman who might be offended by it. You buy it for your mum, who you know thinks it's hilarious. Possibly because she does no vacuuming whatsoever.
Casey McAlister 6 years ago
Sexiest and pathetic? It's like when you want to compliment and insult someone at the same time?
Why Was the Fake Customer Service Account Created?
“Fast forward to 2018 I suffered with a mental breakdown. I was hit with anxiety and depression. I had never felt so low in my life. It took me nearly a year to pick myself up. Everyone was so surprised to see the joker of the pack fall to his knees.”
Troll-Man had reached his nadir and just knew he had to start doing things he was passionate about to get himself back on his feet... one of those things was making people laugh and creating some hilarious customer service interactions in the process.
“I decided to start a spoof customer support page. I knew that the format of banter between a big company and a customer worked from my past viral post. But I needed to be the customer support to ensure that banter could exist. So I set up the spoof profile for Internet trolling purposes.”
“Shortly after setting up my page I would get messages from people in America asking me to change their passwords etc. I assume in a frustrated state they would type customer support in the search bar and hey presto they’re through to me. One lady asked me to change her password on her casino account. You can see this post on my page, it’s pinned at the top. It’s how I got my logo and chose the name the Amazing Troll Man... the mask looks similar to spider man you see.”
#11
Something 6 years ago
What was the store supposed to do other than credit the purchase? They didn't have a replacement to give.
Antonio Proudarse 5 years ago
What is it with ho's and crack? Such a bad combination.
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Bettye McKee 6 years ago
He wants another crack hoe. Why not splurge and get a hoe that won't crack under pressure?
#12
Isobel Davies 6 years ago
if it aint that hard i guess from now on they could make it them selfs at home XD jear desus LOL
Molly Morrison 5 years ago
When you laugh so hard you actually start crying...
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Leslea Freeman 6 years ago
I hate to admit to it but I had a prank calling addiction. It started with random #'s, Then I had a few regulars. This was before cell phones and you had to block your # by using *67. Fun times!
Carol Emory 5 years ago
Dude just said what I was thinking. I get people that holler all the time at me for driving the speed limit in the mornings. I know they will probably be late getting to work, but if your lazy butt can't get up early enough in the morning to get to work, then you deserve to get in trouble with your bosses. Why do you think I'm doing the speed limit? Because I got up on time. And for those haters that say "You have no idea what their evening was like. They could have been up with a sick kid all night." Well actually I do. Being the mother of an autistic boy who refused to sleep through the night on his own until he was 10, I've spent many a sleepy morning driving to work. I still got to work on time without being a witch to anyone else. It's called strong cups of coffee and a watch.
#14
Tracy Marie 6 years ago
Well sweetie, since you couldn’t be bothered to make it in before we closed, you aren’t really a customer now are you?
#15
Hard 2 Guess 6 years ago
People please if you want a worker to get credit they deserve do everything in our power to keep their name. "I talked to a woman who was very nice and deserves a credit" just don't help. Source: Personal experience as a retail worker.
Ron Santos 6 years ago
Mom, do me a favor. Post to my work what a great job I did helping you today but don't tell them you're my mom.
Show thyself 2 years ago
Bei nice to the one who is helping you and get the help you deserve. :)
Carol Emory 5 years ago
Doesn't sound like anyone here. And if she does work here, what she did for you will be coming out of her paycheck.....
Birth of a Customer Service Meme
“My trolls have gathered a lot of attention. They’ve been shared by celebs and big pages on Facebook, Twitter [now X] and Instagram.”
“One that really got noticed was when I took down a bigot on Marks and Spencer’s page.”
“From time to time, I get the odd ban and blocks, but it’s less than you’d think. I can’t help but think the companies quite like my work as it makes people laugh and doesn’t necessarily put their company policy in a bad light. I say the things they wish they could.”
#16
Parmeisan 6 years ago
But it was a polite comment on a public board meant for public relations....
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Abigail Coty 3 years ago
I mean I get that it’s not funny to joke about it, especially if you’re already irritated.
Christopher Dixon 6 years ago
It's false advertising. Those things are not always ultra sanitary...
#17
Kirsa Rasmussen 6 years ago
Any one else who was counting the products and wondering what nr 4 is?
Casey McAlister 6 years ago
I like it "You have lost me as a customer". How will they ever recover?
Piou 6 years ago
Four faulty products: 1- the wardrobe 2- the electrical extension 3- the iron And the fourth??
#18
Mikko Koistinen 6 years ago
Screaming laughs in the middle of the night on our terrace, neighbours and my wife thinks i lost it now. Well written, my friend, well written.
Mikko Koistinen 6 years ago
Screaming in my terrace at the middle of the night. My wife thinks that i lost it now, completely.
Jeff heinemann 6 years ago
oh ma gawd! THE most amazing response! Only to have the guy not even get it!
#19
#20
CrunChewy McSandybutt 6 years ago
Wait... custard as in the sweet pudding goop?
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PandaPiñata 6 years ago
I don´t want to get too technical here, but if the freezers were broken, I doubt the fish would be good. Please have these luke warm fish fingers with our sincere apologies for your trauma. Oh hell, I´m in a good mood - Enjoy this bonus finger too.
dmittie 6 years ago
My guess is that's it hard to click on anything while pissing laughing....lol!
Load More Replies... Nailing a Fake Customer Service Meme
“I am selective on which complaints I choose to respond to. I never pick on the average person with a simple issue, I choose those that tend to be unnecessarily angry. My aim is to put them in their place a little while making others laugh. I also hope they’ll take a step back and look at the situation and realize that they don’t need to take life so seriously.”
It’s not all about justice for the unnecessarily angry, though. Troll-Man enjoys a wind-up as much as anyone. He also likes to diffuse the situation and turn angry customers into laughing ones. “Being a troll is all about getting people to react,” he told us. “In the past, trolls have tried to get the reaction to be that of anger.... that’s not me. The only reaction I want to bring out is laughter. If I can get people laughing, my job is done.”
#21
Hans 6 years ago
So a bottle of liquor sold in a strictly Muslim country would have serves an infinite number of people. Interesting idea.
Hard 2 Guess 6 years ago
That depends on how strict those Muslims follow their religion. I know Muslims who drink everyday.
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Tacitus86 6 years ago
This is as bad as food serving sizes. Hamburger Helper for example... says 5 servings on the box. My a*s, that's 2 servings.
Adrienne Early 6 years ago (edited)
The serving sizes are interned to be "part" of a multi course meal, not as to be the sole item for a meal. So like, Hamburger helper, green bean casserole, salad, stuffing, turkey, taco salad, Cole slaw, chicken nuggets, and a brownie. Then it serves 5.
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Katie Jamberri Nails 6 years ago
Poor Amanda has to explain the internet like Mark Zuckerberg at Capital Hill.
Jeff Requier 6 years ago
If you dont see the blue check mark than you should know its not real
#22
party pattinator 6 years ago
That actually where the word stanning comes from.
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UD. Sinar Angkasa Ibu Is 6 years ago
AHAHAHAHAHA BRILLIANT JUST ONE GODDAMN BRILLIANT JOKE. who else here that read his joke while match singing the song and his comment?
CrunChewy McSandybutt 6 years ago
So, they censored three shits, but left one s**t hanging out there along with a f*****g. I like it. Keeps us on our toes.
anotherboredpanda 6 years ago
That's how Stan knows you've read this letter
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#23
kathryn stretton 6 years ago
Read one (Buzzfeed I think), customer at Starbucks said "Marc, with a 'C'. Coffee came..Cark !
Lisa 6 years ago
Sometimes he's more of an a*s and sometimes he's more lighthearted, there is a song somewhere in that.
Brivid 6 years ago
How is it deserved? Because a person dared to expect to get what they ordered?
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#24
Marty BlackEagle-Carl 6 years ago
to which thereply is "do you know who I am? no? good!"
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Jaybird3939 6 years ago
Ooh, a great "do you know who I am" line coupled with a fact that no one could possibly know (I never knew my mother, bs), really amped it up to an 11 fast!
Chris Mugea 6 years ago
The prick had it coming tbh. And it was funny as hell too lol
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A B C 6 years ago
Quoting from his interview further down below: "I am selective on which complaints I choose to respond to. I never pick on the average person with a simple issue, I choose those that tend to be unnecessarily angry." - uh-huh. I can see that.
Nathaniel Dumas 6 years ago
I mean this one is harmless, compliments hardly go noticed, and it's so absurd to believe and it can be easily fact checked most people have the same schedule so you go next week at the same time and ask about her.
Load More Replies... Klaudiia Sherbatzky 6 years ago
it´s Susie herself who made that account and gave her an compliment as a "customer" hahaha
What is Wesley Metcalfe Doing These Days?
In 2021, Wesley Metcalfe released The Amazing Troll-Man: Winding Up the World…One Comment at a Time!, a collection of funny customer service moments. However, as funny as it is, the book and online posts perfectly highlight the importance of customer service presence on social media.
“I think companies can learn from my posts... not all of them but some,” he concluded sagely, knocking out the ash from his pipe and donning his cape for the next adventure. Who is next to feel the wrath of Troll-Man’s biting wit? Only time will tell.
#26
Ryo Bakura 6 years ago
Was it a Hoover, or a generic vacuum cleaner? I'm betting it was a Henry.
Jane Dorothy Warner 6 years ago
I dislike the way 'hoover' has come to mean any kind of vacuum cleaner, but I do sympathise with hating trailing flexes as I have a snake phobia and the sight of something long and thin can really scare me.
Billy Déé Âû 6 years ago
Are you sure it's just not the one eyed snake you have a problem with?
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Bella Bee 6 years ago
A snitch. A person who tells on somebody else in order to get them into trouble for something they’ve done.
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#29
Hans 6 years ago
Which kind of problems do all these people have who threaten customer support (fake or not) that they would "take it further"? Slightly entitled are we, aren't we?
Lou Herout 6 years ago
Ahh come now, if you had a genuinely terrible customer service experience, like these people (even when deserved) you want someone who'll actually listen to your complaint.
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A B C 6 years ago (edited)
Huh. I ran Richards name through an anagram generator to make sure, but even with an additional S, I couldn't get s**t sandwich as a result.
Lily Dennard 5 years ago
"And for some reason, the bun had grease on it." I'm sorry, this is McDonalds, where grease is literally the entire menu. If you don't like that, go somewhere else.
#30
soulbossanova9 6 years ago
Honestly, I can't remember when somethings made me laugh out loud like this......
PandaPiñata 6 years ago
She is sick of returning items? So when will she learn? No, just make a complaint, that´s the smart thing to do.
Sharkbait1313 1 year ago
My thoughts exactly? Like..... isn't this on you for continuing to buy from them, especially if it's at "their expense" ( i am assuming they are referring to gas money)? Is there no fitting room?
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35 cabbages in a trenchcoat 1 year ago
I mean.... Yes? Literally taller than average, even for a man. Especially for a woman.
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Billy Déé Âû 6 years ago
Pipe down snowflake don't like it keep scrolling
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Tiny Dynamine 6 years ago
I don't like these ones where he has a go at something that the person is at no fault for.
#32
Just Carmen 6 years ago
Not only do I have that stupid "Before you Go-Go" song in my head, but the video of him dancing around in those tiny shorts is in there too. ARGH!! 😫
#33
#35
#36
#37
#38
Just Carmen 6 years ago
K,, this one lost me. I can't understand what exactly the guy's bitching about.
#41
#42
#44
Caelan Mack 6 years ago
or maybe you could treat him to a quick ham shank since it's the weekend
Carmen 6 years ago (edited)
Ridiculous response you obviously aren't listening ;) edit: wrong line.... As I've said until the dine for two offer returns I won't be buying anything.
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What do you think ?
Ale_Vidal23 6 years ago
i REALLY doubt that this is legal... kinda funny but i would be freaking pissed if someone ruins the Image of my company like that
Rider 6 years ago
Doubt it's legal? What are they gonna' do, take away his trolling license?
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Alison Kennedy 3 years ago
Yeah, I was like ... meh ... after the first few.
Load More Replies... A B C 6 years ago
There were a few original ones hidden in here, but most of these posts were just rude and not funny at all.
Sharon Roco 6 years ago
Love it! Says what all customer service people actually want to say to the total muppets who contact them with whines.
Carson Skjerdal 6 years ago
I laughed pretty hard, the lyrics were I impressive. People really shouldn't be posting complaints on public walls.
Ale_Vidal23 6 years ago
i REALLY doubt that this is legal... kinda funny but i would be freaking pissed if someone ruins the Image of my company like that
Rider 6 years ago
Doubt it's legal? What are they gonna' do, take away his trolling license?
Load More Replies... Alison Kennedy 3 years ago
Yeah, I was like ... meh ... after the first few.
Load More Replies... A B C 6 years ago
There were a few original ones hidden in here, but most of these posts were just rude and not funny at all.
Sharon Roco 6 years ago
Love it! Says what all customer service people actually want to say to the total muppets who contact them with whines.
Carson Skjerdal 6 years ago
I laughed pretty hard, the lyrics were I impressive. People really shouldn't be posting complaints on public walls.
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