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You’ve got to hand it to people who work in customer service and those who handle complaints. They’re in thankless jobs that oftentimes involve absurd, entitled people, which eventually takes a toll on their mental health.
While most customer grievances are valid, others are so nonsensical that they're laughable. Here are some examples that take the cake for ridiculousness. We’ve collected these from different Reddit threads, and they do not disappoint.
If what you do for a living deals with this level of utter irrationality and craziness, we salute you.
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Customer service has apparently taken on a new meaning in recent years. According to customer experience speaker and author Blake Morgan, customer service employees are also “babysitters, therapists, and negotiators.”
In a 2022 Forbes article, Morgan noted that this new direction has led to more problems in the workplace. One of these is emotional strain that forces employees to call in sick, leaving their coworkers to cover for their missed work.
#4
#5
Cuppa tea? 1 month ago
I was working for AT&T helpdesk. People complaining that theirs WiFi doesn't reach across 4 rooms to other end of house, modem tucked behind TV, or for best results inside TV cabinet. Bonus point for placing modem sideways - it had position sensors - because it looks better, but works worse.
#6
Charlotte 1 month ago
Not on purpose maybe, but Toyota wiring is notorious for being rodent-yummy. Can attest that periodically applying peppermint oil to the engine block of cars / tractors helps with this
Remi (He/Him) 1 month ago
Honda did lose a lawsuit, because their cable insulation was too yummy for rodents. They were being environmentally friendly by using soy in them. Otters in Hanko, Finland also did over 200k€ worth of damage at a port full of cars, possibly for the same reason
Robert T 1 month ago
I remember finding a "Marten repeller" on the BMW optional parts list and wondering what on earth it was. Pretty much exactly for this!
nottheactualphoto 1 month ago
Sadly, I know what a new BMW wiring harness costs. Thanks, mice.
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In her piece, Morgan pointed out that customer service fell to its lowest level during the pandemic. A 2020 survey published on NBC Boston revealed that 75% of respondents said that the COVID-19 era made customer service worse.
The survey also revealed that people had a 50-50 chance of connecting with someone from the company. 51% received some form of reply, while 49% said they never received even an acknowledgment of their complaint.
#8
Jan Rosier 1 month ago
Band mate (trumpet player, I play trombone) at rehearsal "d**n, can't find the second page" of a peace we were going to do. me : "did you check the reverse side?". "oh". 20 other bandmates laughing...
In our introduction, we mentioned that working in customer service can have adverse effects on the employee’s mental health. According to a 2025 survey by online shopping platform Immers, 67% of employees report symptoms consistent with anxiety disorders.
45% showed signs of stress-related depression, 78% suffer from sleep issues, and 52% turn to substances like alcohol to cope.
#10
TotallyNOTAFox 1 month ago
I would have told her that this was the wrong moment to get all heated up
#11
TotallyNOTAFox 1 month ago (edited)
We had a defect in the cooling system once and there were 5 signs with big letters saying that all the dairy- and meat products aren't available. One stupid b♥♥th walk by not reading a single one of them, bought 10 bread rolls and then screamed at our cleaning lady to the point she nearly cried. Manager got involved and you could hear him metaphorically ripping the Karen a new A-hole for that throughout the whole store
#12
WindySwede 1 month ago
And you changed it to a field of flowers and now wanna return it cause she got pollen allergies from it? 😺
Verbal mistreatment is unfortunately part of the job as a customer service employee, and the likely cause of mental health issues. According to Immers, 58% of employees report being yelled at daily, while 34% endure personal insults and derogatory language.
23% encounter threats and intimidation, while 41% describe customers treating them as “less than human.”
#15
So, what’s the solution? Blake calls on companies to take action and show support for their customer service employees.
“When employees are supported and empowered, they are in a better mental state to deliver great customer service. Especially during difficult times, protecting employees leads to a better experience for customers,” she wrote.
#17
WindySwede 1 month ago
This shareholder also bought the ¼ pounder, cause he thought it was larger than the ⅓?
#23
MushroomHead22 1 month ago
brrrrrrrr.... "yeah? hello? listen. i bought this product from you're company, and first let me say what a great company you are. you guys are doing great things, and i commend you for it. the product was delivered by UPS, and the driver had a... he had a.... sorry this is really hard for me.. he had a BRONCOS tattoo! i know you dont personally choose who delivers the package, but if i could recommend not using UPS again. theyre driver's have zero regard for my personal feelings. that really upset me. how can someone walk on to my property with a gotdang broncos tattoo. i know you'll make this right. again, love the work you guys do"
#27
Muir Woods - imagine going to a tourist destination and being mad it’s “tourusty.”
#29
Slop Generator 1 month ago
don't mess with me, I know the minister of health, karate, kung fu, judo and 28 other dangerous words
#31
quentariel 1 month ago
Nowadays store fridges and freezers tend to be closed with glass door or whatever that sliding top part is called, aren't they everywhere?. So it's basically those sections are as warm as any other ones. It's done for energy-efficiency, and not for customer comfort though. (and it's a bit shame as it was really nice cooling method in the summer)
#35
#39
Bill Swallow 1 month ago
The only proper response is to hand the bag back with the single word 'No'.
#40
TotallyNOTAFox 1 month ago
I would have redirected him to Amazon or any other shop with that problem and wish him good luck finding a Nintendo game for the Xbox
#46
Chihuahua Mama 1 month ago (edited)
I can kind of understand this one if it's referring to lengthy paragraphs talking about the dish before getting to the actual recipe. Most people don't pick up a cook book for a good read, but to find a good recipe. Also, I personally hate cook books that don't have pictures of the dishes but that's more personal preference.
#50
#53
She really thought she was purchasing a whole assembled cardboard car (big enough to fit a middle schooler in) for $18.
#54
UpupaEpops 1 month ago
When I was little, kids used to get a free fast pass if they were too short for a specific ride, to come back with it when they were tall enough. It made it so exciting! You were told 'no' but given something to look forward to. I loved that park. Sadly it closed during covid and was never reopened.
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Mavis 1 month ago (edited)
I work in rail. A passenger complained to me that "the train driver drove the wrong way" and that's the reason she ended up at the wrong place. No maam you caught the wrong train.
Ashtophet’sRevenge 1 month ago
“These copies are coming out too hot, call a service tech”. Definitely my favorite complaint of all time… she wasn’t convinced by my explanation that heat is part of the process.
Corvus 1 month ago (edited)
When I worked at a translation agency, we once had a customer who started complaining the moment he opened the office door. His first complaint was that the office was on the 3rd floor and we had "forced" him to climb stairs. As he asked for prices, he kept repeating "I just know you're going to rip me off." It was fun :P
Lady Eowyn 1 month ago
I had to stop going to my favorite bead store because they were up a steep staircase, and I can no longer climb stairs. The building was old enough they didn't have to comply with the Americans with Disabilities Act. I didn't complain.
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karen snyder 1 month ago
I worked at a fancy Italian deli in college. Had this woman try to get me fired, with the kind of passion most people reserve for egregious violations of decency, because, according to her, di Parma prosciutto is a "type of ham" not "real" prosciutto. All I said to her was that ALL prosciutto is a type of ham and di Parma is a regional TYPE of prosciutto. Lady lost her GD mind on me. Screaming about how I'm not Italian and she "studied culinary arts IN PROSCIUTTO." And only prosciutto from prosciutto is REAL prosciutto LOL. Listening to the store manager ask her to point out the town of Prosciutto on the map of Italy was solid gold.
BookFanatic 1 month ago
Librarian here. My absolute favorite complaint was the one that accused Circulation staff of deliberately making a patron on the computer in an entirely different part of the building lose multiple games of solitaire. The reasoning? Circulation was laughing a lot.
Rattytooey 1 month ago
I have had not just one, but multiple, people complain about people bringing Guide Dogs with them...to their appointment at the eye hospital.
QuincyForrest 1 month ago
I worked as a tech in large building-scale heating and air conditioning. Air supply for open space, maybe 1,000 square feet per room, for example. One person complained that the cooling air coming out of a particular supply register was too cold. Wanted me to make it warmer. I tried to explain that it was physically impossible for me change the air temperature being delivered. He would not accept this, actually called my company to report me for being uncooperative and insolent and incompetent. My supervisor and I had a good long laugh. Incidentally, the reason the air temperature cannot be changed is that the air is cooled by passing over a radiator through which chilled water is flowing. The temperature of the chilled water is set at a huge chilling machine at a specified temperature in the operating procedure for the entire system. I had no control over that water chilling machine whatsoever.
Mr. Jones 1 month ago
I live on the Southern Coast of Maine. The stores around here now card everyone for alcohol. EVERYONE. I was at the store recently and an elderly man was in front of me. They asked for his ID and he threw a HUGE fit about it. Then we made eye contact and he stopped. I reached into my wallet and quietly pulled out my debit card and set it down. Then I did the same with my ID and said to him, "What's the big f*****g difference? You have to take out your wallet anyway, just show her your d**n ID and let her do her job. And you're old enough to know that she doesn't make the policies here." He told me to mind my f*****g business and that he'd never shop there again. He was not happy when the manager walking by said, "Um sir, good luck shopping because we were the last major store chain to start carding everyone. New law is no ID no booze." The look on his face was priceless. I said, "See you next time."
Jeremy James 1 month ago (edited)
I once got reviewed by someone because I wouldn't let them jump the line and interrupt a customer. They went on Yelp and called me a "Little blond bimbo who's like 15. He needs to go work at a library or something." I was 30 at the time and love Libraries, so... sick burn.
Mavis 1 month ago (edited)
I work in rail. A passenger complained to me that "the train driver drove the wrong way" and that's the reason she ended up at the wrong place. No maam you caught the wrong train.
Ashtophet’sRevenge 1 month ago
“These copies are coming out too hot, call a service tech”. Definitely my favorite complaint of all time… she wasn’t convinced by my explanation that heat is part of the process.
Corvus 1 month ago (edited)
When I worked at a translation agency, we once had a customer who started complaining the moment he opened the office door. His first complaint was that the office was on the 3rd floor and we had "forced" him to climb stairs. As he asked for prices, he kept repeating "I just know you're going to rip me off." It was fun :P
Lady Eowyn 1 month ago
I had to stop going to my favorite bead store because they were up a steep staircase, and I can no longer climb stairs. The building was old enough they didn't have to comply with the Americans with Disabilities Act. I didn't complain.
Load More Replies... karen snyder 1 month ago
I worked at a fancy Italian deli in college. Had this woman try to get me fired, with the kind of passion most people reserve for egregious violations of decency, because, according to her, di Parma prosciutto is a "type of ham" not "real" prosciutto. All I said to her was that ALL prosciutto is a type of ham and di Parma is a regional TYPE of prosciutto. Lady lost her GD mind on me. Screaming about how I'm not Italian and she "studied culinary arts IN PROSCIUTTO." And only prosciutto from prosciutto is REAL prosciutto LOL. Listening to the store manager ask her to point out the town of Prosciutto on the map of Italy was solid gold.
BookFanatic 1 month ago
Librarian here. My absolute favorite complaint was the one that accused Circulation staff of deliberately making a patron on the computer in an entirely different part of the building lose multiple games of solitaire. The reasoning? Circulation was laughing a lot.
Rattytooey 1 month ago
I have had not just one, but multiple, people complain about people bringing Guide Dogs with them...to their appointment at the eye hospital.
QuincyForrest 1 month ago
I worked as a tech in large building-scale heating and air conditioning. Air supply for open space, maybe 1,000 square feet per room, for example. One person complained that the cooling air coming out of a particular supply register was too cold. Wanted me to make it warmer. I tried to explain that it was physically impossible for me change the air temperature being delivered. He would not accept this, actually called my company to report me for being uncooperative and insolent and incompetent. My supervisor and I had a good long laugh. Incidentally, the reason the air temperature cannot be changed is that the air is cooled by passing over a radiator through which chilled water is flowing. The temperature of the chilled water is set at a huge chilling machine at a specified temperature in the operating procedure for the entire system. I had no control over that water chilling machine whatsoever.
Mr. Jones 1 month ago
I live on the Southern Coast of Maine. The stores around here now card everyone for alcohol. EVERYONE. I was at the store recently and an elderly man was in front of me. They asked for his ID and he threw a HUGE fit about it. Then we made eye contact and he stopped. I reached into my wallet and quietly pulled out my debit card and set it down. Then I did the same with my ID and said to him, "What's the big f*****g difference? You have to take out your wallet anyway, just show her your d**n ID and let her do her job. And you're old enough to know that she doesn't make the policies here." He told me to mind my f*****g business and that he'd never shop there again. He was not happy when the manager walking by said, "Um sir, good luck shopping because we were the last major store chain to start carding everyone. New law is no ID no booze." The look on his face was priceless. I said, "See you next time."
Jeremy James 1 month ago (edited)
I once got reviewed by someone because I wouldn't let them jump the line and interrupt a customer. They went on Yelp and called me a "Little blond bimbo who's like 15. He needs to go work at a library or something." I was 30 at the time and love Libraries, so... sick burn.
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