Get Premium
Dark mode theme is available exclusively for premium users. Learn more about the benefits of subscribing.
No fees, cancel anytime.
Dark Mode 
No fees, cancel anytime 
then open in external browser
and click "Open in External Browser" 
16submissions
Finished
16 Times Casino And Hotel Workers Witnessed The Craziest And Saddest Things On The Job
Article created by: Rugile Baltrunaite
Hospitality workers deal with hundreds of strangers daily, which means they’ve probably observed every situation and behavior of the general public imaginable. Some things that they see are so sad and disturbing that they just have to be shared with others for the sake of their sanity.
Below you’ll find many such instances, witnessed by casino and hotel workers in Las Vegas in particular. When Sin City is involved, you know it’s going to be a wild ride. But we warn you to scroll down at your own discretion, as the content you’re about to see covers topics of addiction, substance use, and other potentially distressing or explicit themes.
This post may include affiliate links.
#1
This is more of a funny story than crazy. I was working as a security guard a Louis Vuitton in the Forum Shops at Caesars Palace. One day this nice old lady comes up and she's eating a cheeseburger, so I kindly tell her that there's no food allowed in the store. She smiled at me and said "No worries." She proceeded to finish her cheeseburger in front of the store and chatting with these two huge dude in leather jackets she was hanging out with. The Louis Vuitton manager at that point runs over to me and whispers to me. "WHY DID YOU NOT LET HER IN???" I told her I'm just following store policy, and the lady didn't get mad or anything so I wasn't sure what the big deal was. "That's Celine Dion!" I looked at her. She had no makeup and was dressed like one of us commoners but sure enough it was Celine Dion, the two big dudes were her body guards. She's a headliner at the Caesars and was on a shopping break. She proceeded to enter the store, randomly grab just about everything that tickled her fancy and spent $200,000 in matter of 15 minutes.
RELATED:
#2
Grandmother, mother, and daughter heading to the casino by car from 2 hours away. Mother had a postcard to get a free cast iron pan for showing up. Daughter is more than 8 months pregnant. One hour away from the casino daughter starts to have labor pains. Mother won’t stop and take her to the hospital, she’s gotta have that ($10) pan. They arrive at the casino an hour before the promotion was going to start. Mother raises all hell trying to get her pan but the workers for the promo haven’t arrived yet. Daughter ends up having to be transported by ambulance to the hospital. All over a $10 pan.
#3
During my 8 hour shift a gentleman won $15,000 on a slot machine. Punched out at end of shift and had the next two days off. Returned to work after my weekend to find the man still sitting at the same slot machine. He had been there for 2+ days losing $15,000.
#4
Former valet at a casino. The amount of daily regulars who drove barely functioning vehicles full of trash, roaches, and rats who would actually valet their car and go gamble away any money they had to their name was honestly depressing.
The saddest I remember was a 90+ year old lady who drove a 91 corolla and when we got in her car we realized she had no power steering fluid at all and her steering wheel would barely turn. I have no earthly idea how her frail arms could turn it. We went and bought her some before she left that evening.
#5
In general, people who come for the first time and are super nice and friendly, they don't care about winning or losing much just came to have fun. They come back a few more times, then after a few years they're regulars that don't smile anymore, they don't laugh, they don't count their wins, just their losses, and sweat every comp point they earn and act like gambling is their job now and the focus of their life.
I've seen more than one person have this happen to them. The other saddest thing is when a regular stops coming in and their spouse comes out and tells us they passed, we're almost family with some of our regulars and it hurts to get that news.
#6
I did casino security for 3 years before I became a police officer. Had a Code M (medical) early early one morning, around 4 or 5am. Old guy in his 80’s passed out and fell out of his chair, wife sitting next to him. I was the first to get to him, did a quick assessment and found he didn’t have a pulse, immediately started CPR. The old lady looked over and said “oh he does this all the time, don’t worry about him.” Between chest compressions, I told her he wasn’t breathing and she just kept playing her a lot machine. She didn’t miss a spin even when the paramedics took him away. I saw her again the next night and asked how he was doing. With the straightest face ever, she said, “oh he never woke up. I’m sure he’s in a freezer by now”... and went right back to the same machine she was playing the night before.
#7
There were these two middle aged Greek or Cypriot ladies who were ALWAYS on the slot machines, every day when I started my shift they were they and they were there when I finished 10 hours later. And still there in the same clothes the next day oftentimes. They were SUPER nice and always polite to the staff. One day they hit the jackpot and win big, I think it was either £15k or £45k, it was a good few years ago now.
Everyone was overjoyed for them - except the managers obviously. Well the managers then gave them free meals at the restaurant and an open bar tab until every single penny of that money was clawed back into the casino.
#8
A bit late since there's been so many comments, but nevertheless I got something.
Not a worker, but had an uncle addicted to gambling.
Worst thing that happened was he used all of his money, lost his job from it, begged for more money which let to him going to the casino again to spend it. Then he went homeless, and any money there went to gambling again. A vicious cycle where he slept on park benches and spent any dime on gambling at the nearest casino. Found out all this one day when he walked by my house with a huge beard, looking like he hadn't showered or eaten in a long time.
Good ending: Eventually his mom (my grandmother) took him back in when he begged for a place to stay, I now live with him, he works a full time job with nice pay, and doesn't drink or gamble anymore. Not the best at managing his money at times, but it's safe to say he's far from where he started.
#9
Not Vegas but :
* Celebrity jerking it under card table.
* Large man throwing pit boss over autoroulette.
* Lady having heart attack, falls onto roulette table. Husband continues placing bets around her.
* Chinese walkout after one dude got banned. Literally some dude in his 20s walks in, yells something in mandarin, 98% of Chinese punters stand up, leave, and don't return for weeks.
#10
I don't work in a casino, but live near Atlantic City. Seeing unattended children playing near the entrance to the casino floor where children aren't allowed.
You brought your kids to a casino where kids aren't allowed...and just...*left* them in a hallway.
#11
I worked at a club in Vegas where some guy, h**h out of his mind, climbed up the fire escape on the side of the building, over the barriers, and then onto the roof that covers the valet area, you know, where taxi cabs and limos pull up to drop people off. When the bouncers and valet guys shouted at him to come down, he decided that instead of going back the stupid way he came, he would just... Climb down the fluorescent lightbulbs on the side. Which shattered under his weight, sending him down into the street, cracking open his skull on the pavement. He did NOT die, thank goodness, but his wife screamed about suing the club, we're gonna be in big trouble for this, because her husband is NYPD. Amazing.
#12
I went to a casino once and in the washroom there was a grown man balling his eyes out telling me he lost everything. It still haunts me how utterly destroyed this guy looked. Very, very sad. This was 20 years ago and I haven't stepped foot in one since.
#13
My wife worked as a manager of the front desk at a casino in Vegas.
The thing that bothered her the most was the treatment of the girls that worked on the casino floor. They were actually hired as models, not waitresses, so they were exposed to the most insanely brutal humiliating body shaming process regularly. And they could be fired over 5 lbs, or becoming pregnant. And they all lived in complete fear.
And the pay wasn't that much. Still not as much as a bartender.
References: Wife earned her PhD at UNLV for Hospitality and Tourism.
#14
Two young guys from somewhere in Central America come in at 4am. They are expensively dressed with Rolex watches, and obviously years of English classes but no experience actually speaking it. I'm guessing they are privileged rich boys in their country; they have that attitude where they are used to having servants, have never given a thought to how they treat other people, and never once have needed to pick up after themselves.
Anytime they need something they pound on the bar and yell "hey hey hey hey" until I respond. It doesn't matter if I'm in a conversation with someone or making a drink. They do this every few minutes. He insists on paying as soon as he orders. They order the two most expensive steaks on the menu. The less drunk one gets a beer. The check is around $100, he looks at the tip portion on the credit card slip for a few seconds then crosses it out as soon as he realizes what it means.
The more drunk guy falls asleep immediately after ordering. After I put in the order and help one other person the guy starts pounding for me to come over. I ask him what I can do for him and he just stares at me. I ask him again, and he says "Uhh, where's food!?!" He ordered two well-done 16-ounce steaks and he's mad it has been three minutes. He stares at me anytime I'm in sight; if I make eye contact with him, he holds his arms out wondering where his food is.
The other guy wakes up, they take turns going to the bathroom, probably three times each. Come back sniffling and rubbing their noses. The steaks come out and these guys are hunched over their plates, shoveling food in as fast as it will go. One guy gets a piece of fat from the rib eye he's eating and just hocks it out onto his plate. No discretion, doesn't try to be quiet, just spits it out. A few minutes later his brother does the same thing, but he loudly spits his food onto my bar, almost going over and into my ice. He sees me staring at him and quickly puts his head down and continues eating. I guess deep down he knows what good behavior is, he has just grown up in a situation where he does whatever he wants.
They are slowing down. Their heads get closer and closer to the plate. They each still have their fork in hand. Drunk guy passes out first, puts his hand into the food and rests his head on it. His brother is asleep with his head hanging but in an upright position. I should probably wake them and tell them that's not allowed, but I want nothing to do with them.
I come back a few minutes later. More sober guy is asleep, hunched over his plate with his fork in his hand. More drunk guy has moved his hand and is fully asleep with his face in his food. I leave.
I walk around the bar again and there is another patron taking her picture with the guys. Cute blond girl has her arms around them doing devil horns. The hostess is begging me to let her call security, she gets abused so much she loves to be able to give a little back.
Security comes and shakes them both awake. As drunk guy sits up, a piece of potato and a chunk of steak sticks to his face then falls in his lap. His hand is covered in ketchup, which he then wipes all over his white shirt. Security sends them on their way.
#15
Worked in a casino for about 7 years and the one that has always stuck with me was when a kid (18/19) came with his friends and lost $100 playing blackjack. Then he was sitting there, looking dejected and watching his friends win. He left and came back with another $100. I could tell from the way he was acting he probably didn't have the original $100 to lose so he definitely couldn't afford to lose another $100, so I asked if he was sure he wanted to play. He nodded his head and solemnly said yes. Unfortunately he lost that money too.
#16
These two guys asked for so many limes. I have no clue why, they don't grow in the dessert. Anyways, their room was trashed beyond imagination and there was even lime remains in the bath tub.
You May Like Employee Denied Time Off After Covering A Crisis All Weekend: “The Stupidest Person Alive” 43 Insider Secrets From Various Jobs That You're Not Supposed To Know, But Are Industry Standards
Dominyka Proškėnaitė
Rūta Zumbrickaitė
Related on Bored Panda
