Tourist Horrified As Server Leaves Disgusting Note On Breakfast Bill After Simple Request: “Still In Shock”
A Brazilian tourist went out for breakfast in Italy and allegedly left a bill that could make anyone lose their appetite forever.
Maria Clara was looking for a simple breakfast to kickstart her day in Romagna, a seaside resort town that’s known for its food and hospitality.
But she was appalled by a possible secret ingredient that wound up in her eggs that morning.
- Maria Clara walked out of an Italian restaurant horrified by their service.
- The Brazilian tourist said she faced back-to-back disappointments over her order but decided to let it go.
- The final straw was when she allegedly found a message on her bill that claimed her food was contaminated.
- The culprit behind the message was eventually found and fired.
A Brazilian tourist shared her horrifying experience of going out for breakfast in Romagna, Italy
On August 19th, Clara and her family decided to have some vacation breakfast at a restaurant, Victor Lab, on the Viale Ceccarini.
Clara decided to keep things simple and ordered nothing more than scrambled eggs, juice, and some coffee for herself.
But when the waiter placed her scrambled eggs in front of her, the 20-year-old felt they were too runny.
With the nicest tone she could muster, the tourist asked the staff if they could make the eggs less runny.
“I was polite. I simply asked if it was possible to have the eggs a little more cooked,” she told local media.
But in return, she was rudely told that the restaurant doesn’t serve raw eggs to their diners.
Despite back-to-back disappointments, Clara decided to let it go because she didn’t want to “argue” with the staff
Nevertheless, the waiter brought out a plate of their second attempt and placed it in front of her.
This time, too, Clara wasn’t happy.
“In the end, they arrived very soft, but I didn’t ask for them to be recooked,” she recalled. “I let it go because I didn’t want to argue.”
Clara also claimed that she had asked the staff to hold off on the salad that came complementary to the eggs. But the salad still made it to her table anyway.
The least appetizing part of the meal was the bill that included a stomach-churning message.
“This is pissing me off. Burn the eggs and spit in them,” the message said.
The words appeared to be instructions previously passed on from the waiter to the chef.
The manager eventually got involved, and the culprit behind the message was caught
The tourist initially thought the message might be a joke, but she was still concerned by the possibility of her food having been contaminated.
When she asked to speak to the manager, she was initially told there wasn’t one.
Another waitress eventually intervened and got the manager involved.
The waiter behind the message was identified as a 17-year-old, who apparently “went white” and became “very nervous” upon being caught.
“He apologised and said it was a joke between him and the chef,” Clara said.
The teenager tried to get his hands on the bill and discard it, but Clara said she would escalate the matter if he did so.
The 20-year-old tourist threatened to call the police if the teen got rid of the bill
“We told him not to do it and that otherwise we would call the police,” the tourist said.
“If I had been rude, I could at least understand someone getting angry,” she continued.
“But I wasn’t. I simply asked, as politely as possible, for slightly more overcooked eggs.”
Clara thought the saga ended after leaving Victor Lab.
She posted a one-star Google review, telling readers about the horrifying “spit” message on her bill.
The restaurant left an apology under her review, saying, “The behavior you reported was absolutely inappropriate and in no way reflects the values, customer service, and professional standards we strive to ensure every day.”
They also reportedly fired the teen waiter over the incident.
The restaurant later shared a video seemingly mocking the situation with the disgruntled customer
However, the restaurant didn’t seem ready to let things go.
They shared a video on social media, where the owner of the restaurant appeared to mock the entire situation.
He played the role of a demanding customer, who ordered a bunch of dishes including one “with spit” in it.
@victorlabriccione Non puoi scegliere cosa accade, puoi scegliere cosa significa…😅 TU cosa faresti?🤔⬇️⬇️ (Da guardare fino alla fine)😂🤣 #victorlab#riccione#uovastrapazzate♬ audio originale – victorlabriccione
The restaurant included a poll along with the video that asked whether viewers thought it was right to fire the waiter in question.
Netizens had mixed reactions, with one saying, “Never complain about a food dish that will come back to you because it could have extra ingredients.”
One felt firing the teenager was too harsh and said, “Everyone deserves a second chance.”
Several others shared their own experiences of being employed in the food and hospitality sector.
“I worked in a restaurant which led me to grow and cook my own food,” one said.
A second comment said, “I worked in a catering hall that had two ice bins one for good customers and one everyone pissed in.”
“Y’all have no idea how much this really happens,” a third said. “Was in the industry for a long time and saw servers and cooks do disgusting things. If I was mature as I am today I would have prevented it or at least spoke out about it. Regardless anytime you eat out you are taking a risk and you should take preventative measures such as tipping up front and being extra extra kind!”
Others, however, said they have never come across such instances at their workplace.
“Any restaurant I worked at …if you even ‘joked’ about doing something like that you were fired. On the spot,” one said.
“I have worked in Food service my entire life. I have never once seen anyone do anything to anyone’s food,” wrote another. “Diners, cafeterias, hotels. Not Michelin star, but local 4 star places, food trucks. I have run the gamut, never once.”
Clara said she’s been received threats over the incident that’s now gone viral
After the incident went viral, Clara said she’s been receiving violent threats online and was targeted in racist comments.
She was also surprised by the number of people who said they have witnessed similar acts at their workplace.
“At first we thought it was something absurd, written as a joke,” she said. “Then we read people saying, ‘I did it too.’ And we started to think that these things really do happen.”
“Just imagine how many times they did that and got away with it,” one commented online
Poll Question
Thanks! Check out the results:
The restaurant also should be heavily fined by the pertinent authority. They are responsible for the actions of their staff. Putting at risk the health of customers should be an absolute no no!
Oh come on. EVERY tourist city in the world is tired of it by the end of the summer. That doesn't excuse spitting in someone's food. Or making a video mocking the person who politely asked for her eggs to be cooked differently. 🙄 If they can't handle that maybe they're in the wrong business.
I'll never understand restaurant staff who get offended by being asked to cook something more. I don't like soft or runny eggs either. I have worked in restaurants for 20 years and even owned one for 4 years. People returned eggs all the time. And sometimes it was hard to get it right because over-medium to a customer sometimes means something completely different to the kitchen. But there's no reason to get angry about it.
Used to have a job as a waitress and part time as a dishie for a few years while finishing high school and getting a degree - I worked in two restaurants during that time and never encountered this behaviour. There were a lot of issues with both the staff and customers (some of them were quite disturbing) during that time, but food safety was always a priority. Joking in the kitchen was one thing, but I've never seen a person messing with a customer's food. I'm sure it happens after reading some horror stories, but it shouldn't be condoned in any way.
Load More Replies...At first I thought, okay, management was just as horrified as the customer. And then I saw the 'humorous' TikTok essentially taking the p**s out of the customer. I hope they realise that anyone who sees that and still goes to their establishment is likely to be just as much as an arsehat as whoever thought that clip was in any way funny. If I worked there, honestly, I'd be tempted to quit in protest.
I completely disagree with some of the comments-I don't see why I should be "extra extra kind" or tip up front to ensure somebody does their job professionally. The least you'd expect is edible and safe food, whether you've gone somewhere expensive or not.
If the manager mocked the customer in a video, he should be fired as well!
Police should have been called. Counseling to commit an indictable offense.
Given the owners response I would never go to any restaurant he is involved with. The server is unfit for this type of work. This restaurant's license to operate should be reviewed. Unacceptable on all levels.
Why on earth should you have to be extra nice and tip up front just to ensure that staff do not spit in your food?
I was with a group of pick-up friends in Rome when we stopped by a bar open to the street for some drinks. The Aussie groundkeeper guy was incensed that the staff wanted a toll for the sit-down spots. He was thoroughly berating the Italian waiter and I hoped to god the waiter could tell the difference between an Aussie and American accent.
The entire aftermath spoke volumes regarding the integrity of this place. When the manager, the one who should be the adult in the room, jumps on board with a video poking fun at the customer -- this should inform future patrons. I taught high school for 25 years; apparently, some kids never grow up. The world will continue to punish such rude, juvenile behavior.
Tipping is not expected in Italy as it is in USA. But you shouldn't have to tip to get normal service. The waiter deserved to lose his job.
I don't really complain about my food unless it is what I didn't order. However, I think at least as long as they are polite about it, people should be able to ask for their food to be prepared how they want it if there is some room for interpretation without people doing nasty things to their food.
I have seen a few instances of this but it's rare. On the other hand, I worked in upscale restaurants.
Sending food back IN ITALY of all places... THE GALL. If my mother heard I'd done something like that, I'd earn me such a slap I'd wake up in the middle of next week. Behaviour THIS outlandishly crass, instantly identifies you as one of "those" yanks, but I do agree the bill was not an appropriate place snide remarks from staff. Firing the staff member is absolute nonsense, but perhaps a sign might be a good idea, in future. Something along the lines of THOSE SUFFERING FROM DELUSIONS OF GRANDEUR AND/OR FANTASIES OF COMPLIMENTARY PERSONAL CHEF SERVICES, ARE WELCOME TO VISIT MCDONALDS INSTEAD
The Americans that b***h about tipping are the same people who have never ate a meal in Europe. I havent been there many times but I can say they dont kiss your a*s like in North/central America. Remove that tip motivation and now youre more trouble than youre worth. I have never in my 25 years in the restaurant business ever seen anyone mess with someone's food. IF someone tried to...every other person who works there would flip s**t. Thats a whole lot more trouble than just your job& generally NOT COOL. I have however written silly notes to send to the kitchen (not like this! But like *if i dont come back to run my food- its bc i ran away from this place, michael!*) Bc they dont show up on customer receipts but some comments do when you put them in a certain way so if youre gonna be an a hole-atleast try to be smart about it.
Doesn't matter. Your job is to note down orders and be calm and friendly, even with entitled idiots, Karens, and unruly children that the parents think are adorable angels. If you can't manage that without such a stunning lack of professionalism as this, find a different job. [note: I've worked in nursing which is sort of similar except the people aren't there by choice so they're way grumpier; being friendly and polite is part of the expectation, even if you utterly detest the person, you keep it to yourself and treat them like everybody else]
Load More Replies...The restaurant also should be heavily fined by the pertinent authority. They are responsible for the actions of their staff. Putting at risk the health of customers should be an absolute no no!
Oh come on. EVERY tourist city in the world is tired of it by the end of the summer. That doesn't excuse spitting in someone's food. Or making a video mocking the person who politely asked for her eggs to be cooked differently. 🙄 If they can't handle that maybe they're in the wrong business.
I'll never understand restaurant staff who get offended by being asked to cook something more. I don't like soft or runny eggs either. I have worked in restaurants for 20 years and even owned one for 4 years. People returned eggs all the time. And sometimes it was hard to get it right because over-medium to a customer sometimes means something completely different to the kitchen. But there's no reason to get angry about it.
Used to have a job as a waitress and part time as a dishie for a few years while finishing high school and getting a degree - I worked in two restaurants during that time and never encountered this behaviour. There were a lot of issues with both the staff and customers (some of them were quite disturbing) during that time, but food safety was always a priority. Joking in the kitchen was one thing, but I've never seen a person messing with a customer's food. I'm sure it happens after reading some horror stories, but it shouldn't be condoned in any way.
Load More Replies...At first I thought, okay, management was just as horrified as the customer. And then I saw the 'humorous' TikTok essentially taking the p**s out of the customer. I hope they realise that anyone who sees that and still goes to their establishment is likely to be just as much as an arsehat as whoever thought that clip was in any way funny. If I worked there, honestly, I'd be tempted to quit in protest.
I completely disagree with some of the comments-I don't see why I should be "extra extra kind" or tip up front to ensure somebody does their job professionally. The least you'd expect is edible and safe food, whether you've gone somewhere expensive or not.
If the manager mocked the customer in a video, he should be fired as well!
Police should have been called. Counseling to commit an indictable offense.
Given the owners response I would never go to any restaurant he is involved with. The server is unfit for this type of work. This restaurant's license to operate should be reviewed. Unacceptable on all levels.
Why on earth should you have to be extra nice and tip up front just to ensure that staff do not spit in your food?
I was with a group of pick-up friends in Rome when we stopped by a bar open to the street for some drinks. The Aussie groundkeeper guy was incensed that the staff wanted a toll for the sit-down spots. He was thoroughly berating the Italian waiter and I hoped to god the waiter could tell the difference between an Aussie and American accent.
The entire aftermath spoke volumes regarding the integrity of this place. When the manager, the one who should be the adult in the room, jumps on board with a video poking fun at the customer -- this should inform future patrons. I taught high school for 25 years; apparently, some kids never grow up. The world will continue to punish such rude, juvenile behavior.
Tipping is not expected in Italy as it is in USA. But you shouldn't have to tip to get normal service. The waiter deserved to lose his job.
I don't really complain about my food unless it is what I didn't order. However, I think at least as long as they are polite about it, people should be able to ask for their food to be prepared how they want it if there is some room for interpretation without people doing nasty things to their food.
I have seen a few instances of this but it's rare. On the other hand, I worked in upscale restaurants.
Sending food back IN ITALY of all places... THE GALL. If my mother heard I'd done something like that, I'd earn me such a slap I'd wake up in the middle of next week. Behaviour THIS outlandishly crass, instantly identifies you as one of "those" yanks, but I do agree the bill was not an appropriate place snide remarks from staff. Firing the staff member is absolute nonsense, but perhaps a sign might be a good idea, in future. Something along the lines of THOSE SUFFERING FROM DELUSIONS OF GRANDEUR AND/OR FANTASIES OF COMPLIMENTARY PERSONAL CHEF SERVICES, ARE WELCOME TO VISIT MCDONALDS INSTEAD
The Americans that b***h about tipping are the same people who have never ate a meal in Europe. I havent been there many times but I can say they dont kiss your a*s like in North/central America. Remove that tip motivation and now youre more trouble than youre worth. I have never in my 25 years in the restaurant business ever seen anyone mess with someone's food. IF someone tried to...every other person who works there would flip s**t. Thats a whole lot more trouble than just your job& generally NOT COOL. I have however written silly notes to send to the kitchen (not like this! But like *if i dont come back to run my food- its bc i ran away from this place, michael!*) Bc they dont show up on customer receipts but some comments do when you put them in a certain way so if youre gonna be an a hole-atleast try to be smart about it.
Doesn't matter. Your job is to note down orders and be calm and friendly, even with entitled idiots, Karens, and unruly children that the parents think are adorable angels. If you can't manage that without such a stunning lack of professionalism as this, find a different job. [note: I've worked in nursing which is sort of similar except the people aren't there by choice so they're way grumpier; being friendly and polite is part of the expectation, even if you utterly detest the person, you keep it to yourself and treat them like everybody else]
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