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Instagram Support Didn’t Help Me To Get My Stolen Account Back So I Decided To Mess With The Thief In The Only Way I Could
Instagram Support Didn’t Help Me To Get My Stolen Account Back So I Decided To Mess With The Thief In The Only Way I Could
User submission
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Instagram Support Didn’t Help Me To Get My Stolen Account Back So I Decided To Mess With The Thief In The Only Way I Could

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My name is Iwona and I’m a photographer from Poland.

In December 2018 I made a huge mistake by clicking on an e-mail that looked like from Instagram and ended up losing my 80k verified Instagram account.

It was a huge loss because I’m a photographer and this was my business account.

I contacted Instagram many times. I did not get any reply from them apart from the first automatic reply that asks to describe the situation and prove that you are the owner.

My Instagram account was verified using a valid document with my face on it. I believe that it should be the ultimate proof for the support team that I’m the owner of the account. The fact that I didn’t get the account back proves that the support work is very poor.

The only thing I have left is the connection between my business Facebook page and the account that allows me to change the name and bio. So I keep trolling the thief in order to send a direct message to 80k people that followed me because they like my photography work.

The thief uses my account to advertise, scam other Instagram users and to get money from me!

Dear Pandas, give me some ideas of what I can put as the name and bio… or how to get Instagram Support to answer my messages.

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More info: Instagram

RELATED:

    My Instagram account after I got it verified in October 2018 and before it got stolen

    This was the e-mail that made me lose the account. Beware of e-mails like this. Do not click

    The thief uses my account to spam my followers

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    And keep changing the name and description

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    But I can do this! I can change the name and bio to send the message to my followers, and that’s exactly what I did

    And this is how it looks on the thief’s side

    And I also get messages like this…

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    And like this!

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    Iwona Podlasińska

    Iwona Podlasińska

    Author, Community member

    Read more »

    Iwona Podlasinska is an internationally acclaimed fine art photographer with extraordinary childhood imagery full of whimsically candid gentility and rich dream-like charm.

    Read less »
    Iwona Podlasińska

    Iwona Podlasińska

    Author, Community member

    Iwona Podlasinska is an internationally acclaimed fine art photographer with extraordinary childhood imagery full of whimsically candid gentility and rich dream-like charm.

    What do you think ?
    Carol Emory
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I never verify accounts from e-mails. If I get a message saying my account needs verification or that my account has a problem, I bypass the email and go through the normal channels to log in to my accounts. It's the same as a creditor that calls me and asks me to verify my account information over the phone because of a problem..I tell them I will call them back. And I only use the number on the back of my cards or statements to contact them..not the numbers that the agent calling me leaves me. Best scam call was the guy with the East Indian accent that said he was calling me from the IRS. I laughed at him saying "The IRS doesn't call people. They send threatening letters and tell you to come see them. Now stop calling my phone before I turn your info over to the FBI."

    Kyana Winter
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Thank you for sharing. You have prevented many people from falling into the same trap as the same thing JUST happened to my friend, so I showed her this article.

    Alusair Alustriel
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    As much as having an account stolen sucks, people shoudl really read carefully the emails they get. There were at least two language mistakes in the message that caused account theft. No official would contain language flaws. It should have said: Your account will be suspendED not suspending and If you think we maDE a mistake, not make a mistake. Pay attention to details and you will save yourself a lot of troubles.

    Ivo H
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    The problem is that not everyone is native english speaker. And even if you can find those mistakes, it doesn't mean that you will spot them right away. Believe me, at first glance at the picture of the email, i did not spot any. I think they are using the copyright violation as a distraction, as it catches your attention very easily. Pretty good scam, unfortunately :/ The only way to ensure online safety is imo two-factor authentication, which twitter supports (i think).

    Load More Replies...
    Brenda Pereira
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    The first thing I check on an e-mail is the return address. If it doesn't look legit, it's a scam. The second thing I check if the address looks good, is the grammar. If it isn't proper English, it's fake. Legit businesses make sure their language is correct. If all that passes and it has a link to click to verify something, I type in the company address myself and skip any links. People get in trouble the most from clicking a link!

    Whatevers not taken
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    This story is just too confusing to follow and very poorly done.

    Ladies and Gentlemen
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I don't understand this, you can change the Name and Bio, but cannot reset the password or delete the account? I don't know how Instagram FORGOT PASSWORD option works, but usually that's the easiest way to get back access on any social media or other websites. And please do not fall into another scam where they ask you to pay money and return your account. i feel your pain and i hope you get your account back. But honestly, try forgot password thing if you haven't tried that so far.

    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    believe me I have been trying many ways, of course trying to contact Support but they have been useless. I can't use the option forgot password because the reset password goes to my thief's e-mail or phone number

    Load More Replies...
    DearOptimists
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Such an unfortunate situation. I've just learned that they have now deleted all of your photos and unfollowed everyone :( have you received any email from Instagram about your account changing name or whatever? If so, there should be a small link somewhere with the words "if you haven't changed your name, click this" or something. From here they'll help you out. You can also go to the log-in screen click on 'Need more help', and log a request specifying that you think you've been hacked, when you last used your account, and any details you think could be relevant. You should then receive an email with a code - you'll need to write it on apiece of paper and take a photo of yourself with it to prove your identity.

    The Girl on Fire
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    You know it's not a scam if they say something as eloquent "Im not want she's money."

    Freya the Wanderer
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    If you smell a rat, there probably is a rat present. Always report any suspicious e-mails. If it's legit, the company will get back to you.

    Shahzad Qamar
    Community Member
    6 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    @iwona sorry to hear your loss. Please suggest how can I support you. I am a Child Development expert working with schools in Pakistan.

    Load More Comments
    Carol Emory
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I never verify accounts from e-mails. If I get a message saying my account needs verification or that my account has a problem, I bypass the email and go through the normal channels to log in to my accounts. It's the same as a creditor that calls me and asks me to verify my account information over the phone because of a problem..I tell them I will call them back. And I only use the number on the back of my cards or statements to contact them..not the numbers that the agent calling me leaves me. Best scam call was the guy with the East Indian accent that said he was calling me from the IRS. I laughed at him saying "The IRS doesn't call people. They send threatening letters and tell you to come see them. Now stop calling my phone before I turn your info over to the FBI."

    Kyana Winter
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Thank you for sharing. You have prevented many people from falling into the same trap as the same thing JUST happened to my friend, so I showed her this article.

    Alusair Alustriel
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    As much as having an account stolen sucks, people shoudl really read carefully the emails they get. There were at least two language mistakes in the message that caused account theft. No official would contain language flaws. It should have said: Your account will be suspendED not suspending and If you think we maDE a mistake, not make a mistake. Pay attention to details and you will save yourself a lot of troubles.

    Ivo H
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    The problem is that not everyone is native english speaker. And even if you can find those mistakes, it doesn't mean that you will spot them right away. Believe me, at first glance at the picture of the email, i did not spot any. I think they are using the copyright violation as a distraction, as it catches your attention very easily. Pretty good scam, unfortunately :/ The only way to ensure online safety is imo two-factor authentication, which twitter supports (i think).

    Load More Replies...
    Brenda Pereira
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    The first thing I check on an e-mail is the return address. If it doesn't look legit, it's a scam. The second thing I check if the address looks good, is the grammar. If it isn't proper English, it's fake. Legit businesses make sure their language is correct. If all that passes and it has a link to click to verify something, I type in the company address myself and skip any links. People get in trouble the most from clicking a link!

    Whatevers not taken
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    This story is just too confusing to follow and very poorly done.

    Ladies and Gentlemen
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I don't understand this, you can change the Name and Bio, but cannot reset the password or delete the account? I don't know how Instagram FORGOT PASSWORD option works, but usually that's the easiest way to get back access on any social media or other websites. And please do not fall into another scam where they ask you to pay money and return your account. i feel your pain and i hope you get your account back. But honestly, try forgot password thing if you haven't tried that so far.

    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    believe me I have been trying many ways, of course trying to contact Support but they have been useless. I can't use the option forgot password because the reset password goes to my thief's e-mail or phone number

    Load More Replies...
    DearOptimists
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Such an unfortunate situation. I've just learned that they have now deleted all of your photos and unfollowed everyone :( have you received any email from Instagram about your account changing name or whatever? If so, there should be a small link somewhere with the words "if you haven't changed your name, click this" or something. From here they'll help you out. You can also go to the log-in screen click on 'Need more help', and log a request specifying that you think you've been hacked, when you last used your account, and any details you think could be relevant. You should then receive an email with a code - you'll need to write it on apiece of paper and take a photo of yourself with it to prove your identity.

    The Girl on Fire
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    You know it's not a scam if they say something as eloquent "Im not want she's money."

    Freya the Wanderer
    Community Member
    7 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    If you smell a rat, there probably is a rat present. Always report any suspicious e-mails. If it's legit, the company will get back to you.

    Shahzad Qamar
    Community Member
    6 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    @iwona sorry to hear your loss. Please suggest how can I support you. I am a Child Development expert working with schools in Pakistan.

    Load More Comments
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