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“How To Get Fired 101”: Customer Doesn’t Come To Pick Up An Order, The Delivery Driver Keeps The Food
From time to time it’s nice not to cook and worry about the dishes, but to eat out or choose the even lazier option of ordering food to your home. Now almost every restaurant provides the service of delivering food and there is a big variety to choose from on different food delivery apps.
Most people are on the ordering side of the app, but it is interesting to see how it works when you are the one delivering. The most intriguing part, of course, is what happens when a customer doesn’t pick up their order. This TikToker shares that there was a time when she got lucky and was actually allowed to just eat it herself.
More info: TikTok
RELATED:
Woman joked around about eating a customer’s order but didn’t expect people to be so sensitive about it
Image credits: @chiinax._
TikTok user Montero shares a little bit of everything on her account, like the joys of owning a dog, working out, or hopping on TikTok trends. Usually her videos reach several hundred or a few thousand views, but one in particular was seen by over 124k people.
It is an 11-second video showing Montero eating a slice of pizza with a text overlay saying that she was eating a customer’s food after her time for waiting for them ran out as they didn’t come to pick it up. Apparently the customer chose for the food to be handed to them, but didn’t come downstairs to collect it.
In another video, the woman explained that the clip that she showed was just a skit and at that moment when she was filming, she was eating food she bought for herself. However, the story was based on real events.
Montero never specifies what company she works for, but it appears that this company gives the customer three options of delivery and one of them is to be handed the food outside. One time a guy chose this delivery method, but the woman couldn’t get the food delivered.
She later explained that the customer chose the “Hand it to me” delivery but never showed up despite several requests to come outside
Image credits: @chiinax._
She knew that the guy knew she was at his house because she texted him. Also, there was a gate with a code, so he was supposed to either tell her that or come to the gate himself. The customer had 8 minutes to come and collect their order, so Montero contacted him several times and asked him to come outside as that was how he wanted it delivered when he placed the order.
Montero said that she didn’t have a problem with bringing the food upstairs, but the customer never asked and she actually described him as rude and demanding. The woman was just following instructions so she knew she wasn’t doing anything wrong especially after she explained to the customer that he chose this himself and that there was a timer of 8 minutes.
She also mentioned that she wouldn’t have minded going upstairs but that wasn’t what the customer asked
Image credits: @chiinax._
After the 8 minutes ran out and the delivery wasn’t confirmed, the food delivery app specified what needed to be done further. In this particular case, Montero needed to take back the food to the restaurant where she picked it up.
There was probably no use in that food for that restaurant and they would have thrown it away anyway, so they just allowed the courier to keep it, which is nice, because who wouldn’t like to have some free food, especially after dealing with a rude customer?
In the end, policy was for her to bring back the food to the restaurant, but they allowed her to just eat it as they would have thrown it away
Image credits: @chiinax._
After the first video caught people’s attention, they were quite offended as they saw Montero as unprofessional and not doing her job properly. People who have difficulty moving, like pregnant women or disabled people, were confused why she couldn’t have just brought the food upstairs, but as mentioned, the woman explained that the customer chose this delivery method himself.
Among those commenters there were people who were also food delivery drivers and they shared that they would have just left the food at the customer’s door if they were in Montero’s shoes, failing to realize that different companies have different policies.
In a different video she touched upon angry people who used her as an example of why they don’t tip delivery drivers
Image credits: @chiinax._
Because there was such a negative reaction, with people saying that they won’t tip delivery drivers as they all have such attitudes, Montero took the chance to touch on this subject.
She explained that delivery drivers know if they’re going to get tipped even before accepting an order, so the customer might wait for longer as nobody will want to take that order but when someone will, it will probably be a new employee.
She encourages people to be more compassionate and realize that most of a food deliverer’s money goes to gas and to have in mind that they have to work in every weather condition when it’s not that pleasant to be outside.
She appealed to people’s conscience, pointing out that they don’t earn that much and that they might have to work in harsh weather conditions
Image credits: @chiinax._
Even though a lot of people couldn’t excuse Montero’s behavior at first, as she explained a little bit more about what actually happened, they started to be more understanding and realized that she was just following the rules.
When Bored Panda reached out to Montero, she told us that she actually doesn’t mind different opinions because everyone thinks in a different way, but what was important to her was for people to know the whole truth and not assume things.
Do you think Montero should have just left the food at the customer’s doorstep even though while ordering he chose to have it handed to him downstairs? Do you think that food delivery drivers deserve to be tipped? Let us know your take on the story in the comments!
People have mixed opinions as on one side they believed she should have just left the food at the door and others claimed she was just following company rules
What do you think ?
Mer☕️🧭☕️ 3 years ago
I will NEVER understand the concept of PRE-tipping. A tip is a reward for good service - how can you know if the "service" will be "good" BEFORE IT EVER HAPPENS??? Tips come AFTER the service, NOT before. Otherwise it's called "a wage".
tl gmc 3 years ago
It should be called a delivery fee not a tip. These are 1099 workers so it makes sense that they won't deliver with a low "tip" but it really is not a "tip"
Load More Replies...
Valisbourne Spiritforge 3 years ago
For the drivers whinging on about their tips... stop blaming the customers for your employers poor policies. I'm glad I don't need to use this sort of service. I tip and usually tip well. AFTER I got my service, not as a bribe to get service at all.
De Nilla 3 years ago
Drivers are independent contractors. They don't work for the company, they work for YOU. You pay the company a finders fee to connect you with a driver. The "tip" you pay is the delivery fee to the driver. When you go on vacation, you don't pay the travel agency fees and stiff the hotel. You pay for both services. This is the same system. Tell yourself whatever helps you sleep at night, but anyone not paying the driver for bringing their food is an entitled piece of poo
Load More Replies...
Trevor Nicholson 3 years ago
All these theoretical "What if they can't walk?' as if they wouldn't state that when communicating with the driver. She's not wrong. 8 minutes is generous and literally it's the policy of these apps because, no, you're not gonna waste people's time. The app needs drivers to be free to deliver more stuff, so you're wasting everyone's time and money.
Brivid 3 years ago
I understand what you are saying but instead of driving off with the food she should just leave it in front of the door and send a message explaining the situation. That's way more considerate than "oh well, too bad, its mine now".
Load More Replies...
The Starsong Princess 3 years ago
I had this exact problem with a delivery driver. Unfortunately, I was at my door but they were not. I don’t know whose house they were standing in front of while furiously texting that I had to come out and get my food but it wasn’t mine.
Nicole A 3 years ago
I've never done food delivery - is there a way to enter in delivery instructions that go out automatically? My whole street has this problem with Amazon and UPS/FedEx deliveries because it's the historic district and we're not allowed bright porch lights or large house numbers. Soooo many things get delivered to the wrong house - I could see this being a problem with food deliveries.
Load More Replies...
Valerie Smart 3 years ago
If you disabled, pregnant or whatnot tell the driver that upon instructions on how/where to leave food . If you too f*****g lazy to come get your food don’t be hating on the driver when they leave with your food. Come on people grow the f**k up
Aeden 3 years ago (edited)
What was she supposed to do, scale the locked gate? Dude was rude and didn't tell the code or come out as instructed. You can't just leave a food order out in the open like that, so heck yeah, free food to compensate for the wasted gas.
exoHD 3 years ago
It's one thing to be left no choice but to eat the food yourself, but it's a whole other thing to flaunt on social media that you're eating a customer's food....
Load More Replies...
Eat Dirt Crow 3 years ago
I once had an Uber that their previous job was an UberEATS for some ice cream. They couldn't get ahold of the guy, knocked, rang the doorbell, called, no reply. Well, guess what group of people had a couple quarts of free ice cream for their ride home after a concert and beer festival.
Id row 3 years ago
I will never use these food apps, I've read so many bad stories about them. From drivers that stalk the customer, to ones who go back and demand more than the 25% tip they were given, to ones that think it's funny to eat or mess with your food. I don't need a $20 big mac anyway.
Nicole A 3 years ago
I'm with you. From the time I saw a guy drinking a customer's shake way before covid started, I said ew no thanks. Plus the food is cold and 5 times the price. I have a friend who drives for a delivery service and he says he makes big bucks and doesn't know why people complain so much - if you don't want to do a job then just don't do it. He doesn't understand the people who do a job and complain the whole time since drivers have the choice on which jobs they select.
Load More Replies...
Craig Reynolds 3 years ago
Come on people! If you can't bother to understand what the delivery options mean, then you shouldn't even be ordering delivery. Also, you don't get to change your mind after the fact. The driver is literally losing money having to wait for you and then you're a no show. If you choose the wrong option or deliberately change your mind after, that's on you if your food gets tossed or eaten. They are not W2 employees so they don't get paid to sit waiting 8 minutes and then waste more time bringing it to your door when you should have just requested that in the beginning. I know it s*cks to not get your food but please take responsibility for your actions. The ONLY thing I see wrong with what the driver did was to go and publically brag about it.
Kathryn Baylis 3 years ago (edited)
When you make an order, you enter into a type of contract with the business, and that includes the delivery driver, who is an independent contractor with that business. While their responsibility is to get your food to you quickly as possible, it is incumbent upon you to make sure they understand *before you order* about any difficulties you may have to meet them at the door (broken leg, pregnant, just like other commenters mentioned), and you must choose the most appropriate delivery option. Should the driver not fulfill their side of the agreement, then you have a case. But it sounds like the customer here refused to hold up their end of the agreement, so the driver had every right, per company policy, to keep the order for herself—-since there would also be no cash tip received. These drivers work hard and don’t make much regular pay, so they depend on tips. However, if they can lower their personal grocery bill with free food because some a*****e stiffed them, then good for them!
Mer☕️🧭☕️ 3 years ago
I will NEVER understand the concept of PRE-tipping. A tip is a reward for good service - how can you know if the "service" will be "good" BEFORE IT EVER HAPPENS??? Tips come AFTER the service, NOT before. Otherwise it's called "a wage".
tl gmc 3 years ago
It should be called a delivery fee not a tip. These are 1099 workers so it makes sense that they won't deliver with a low "tip" but it really is not a "tip"
Load More Replies... Valisbourne Spiritforge 3 years ago
For the drivers whinging on about their tips... stop blaming the customers for your employers poor policies. I'm glad I don't need to use this sort of service. I tip and usually tip well. AFTER I got my service, not as a bribe to get service at all.
De Nilla 3 years ago
Drivers are independent contractors. They don't work for the company, they work for YOU. You pay the company a finders fee to connect you with a driver. The "tip" you pay is the delivery fee to the driver. When you go on vacation, you don't pay the travel agency fees and stiff the hotel. You pay for both services. This is the same system. Tell yourself whatever helps you sleep at night, but anyone not paying the driver for bringing their food is an entitled piece of poo
Load More Replies... Trevor Nicholson 3 years ago
All these theoretical "What if they can't walk?' as if they wouldn't state that when communicating with the driver. She's not wrong. 8 minutes is generous and literally it's the policy of these apps because, no, you're not gonna waste people's time. The app needs drivers to be free to deliver more stuff, so you're wasting everyone's time and money.
Brivid 3 years ago
I understand what you are saying but instead of driving off with the food she should just leave it in front of the door and send a message explaining the situation. That's way more considerate than "oh well, too bad, its mine now".
Load More Replies... The Starsong Princess 3 years ago
I had this exact problem with a delivery driver. Unfortunately, I was at my door but they were not. I don’t know whose house they were standing in front of while furiously texting that I had to come out and get my food but it wasn’t mine.
Nicole A 3 years ago
I've never done food delivery - is there a way to enter in delivery instructions that go out automatically? My whole street has this problem with Amazon and UPS/FedEx deliveries because it's the historic district and we're not allowed bright porch lights or large house numbers. Soooo many things get delivered to the wrong house - I could see this being a problem with food deliveries.
Load More Replies... Valerie Smart 3 years ago
If you disabled, pregnant or whatnot tell the driver that upon instructions on how/where to leave food . If you too f*****g lazy to come get your food don’t be hating on the driver when they leave with your food. Come on people grow the f**k up
Aeden 3 years ago (edited)
What was she supposed to do, scale the locked gate? Dude was rude and didn't tell the code or come out as instructed. You can't just leave a food order out in the open like that, so heck yeah, free food to compensate for the wasted gas.
exoHD 3 years ago
It's one thing to be left no choice but to eat the food yourself, but it's a whole other thing to flaunt on social media that you're eating a customer's food....
Load More Replies... Eat Dirt Crow 3 years ago
I once had an Uber that their previous job was an UberEATS for some ice cream. They couldn't get ahold of the guy, knocked, rang the doorbell, called, no reply. Well, guess what group of people had a couple quarts of free ice cream for their ride home after a concert and beer festival.
Id row 3 years ago
I will never use these food apps, I've read so many bad stories about them. From drivers that stalk the customer, to ones who go back and demand more than the 25% tip they were given, to ones that think it's funny to eat or mess with your food. I don't need a $20 big mac anyway.
Nicole A 3 years ago
I'm with you. From the time I saw a guy drinking a customer's shake way before covid started, I said ew no thanks. Plus the food is cold and 5 times the price. I have a friend who drives for a delivery service and he says he makes big bucks and doesn't know why people complain so much - if you don't want to do a job then just don't do it. He doesn't understand the people who do a job and complain the whole time since drivers have the choice on which jobs they select.
Load More Replies... Craig Reynolds 3 years ago
Come on people! If you can't bother to understand what the delivery options mean, then you shouldn't even be ordering delivery. Also, you don't get to change your mind after the fact. The driver is literally losing money having to wait for you and then you're a no show. If you choose the wrong option or deliberately change your mind after, that's on you if your food gets tossed or eaten. They are not W2 employees so they don't get paid to sit waiting 8 minutes and then waste more time bringing it to your door when you should have just requested that in the beginning. I know it s*cks to not get your food but please take responsibility for your actions. The ONLY thing I see wrong with what the driver did was to go and publically brag about it.
Kathryn Baylis 3 years ago (edited)
When you make an order, you enter into a type of contract with the business, and that includes the delivery driver, who is an independent contractor with that business. While their responsibility is to get your food to you quickly as possible, it is incumbent upon you to make sure they understand *before you order* about any difficulties you may have to meet them at the door (broken leg, pregnant, just like other commenters mentioned), and you must choose the most appropriate delivery option. Should the driver not fulfill their side of the agreement, then you have a case. But it sounds like the customer here refused to hold up their end of the agreement, so the driver had every right, per company policy, to keep the order for herself—-since there would also be no cash tip received. These drivers work hard and don’t make much regular pay, so they depend on tips. However, if they can lower their personal grocery bill with free food because some a*****e stiffed them, then good for them!
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