Old Lady Struggles To Order At A Restaurant, Person Witnesses The Manager Taking Advantage Of Her

Every time I eat at a restaurant, I’m prepared to tip the staff. But exactly how much I leave depends on a variety of factors. If the service was excellent, the employees were friendly and helpful and the food was delicious, I’d be inclined to leave 20% or more. On the other hand, if the food was cold and bland, the server was rude and I have no plans to return, I probably won’t tip a dime over 15%.

Working in the service industry and relying on tips can be incredibly stressful, but at the end of the day, it’s up to the customer to decide how much they’d like to tip. Well, it should be. Below, you’ll find a story that a Reddit user recently shared detailing how calling out tip theft at a local restaurant got them banned from the establishment.

This diner noticed that an employee decided how much to tip himself while ringing up an elderly customer

Woman sitting at a restaurant table, looking concerned.

Image credits: LightFieldStudios / Envato (not the actual photo)

So they decided to immediately call them out for stealing money

Text detailing a customer banned for exposing tip theft, discussing work history in the service industry.

Text discussing restaurant tips and personal experience with family-owned restaurants.

Text highlighting wages and tipping practices in local restaurants.

Post-it note on restaurant POS screen advises, "don’t be greedy, tip the staff.

Text describing a casual restaurant setup with self-service and outdoor seating.

Text discussing a restaurant employee accused of stealing tips from an elderly customer.

Text image quoting a woman apologizing for her difficulty reading the menu and hearing, linked to a tip-related incident.

Text describing a loud restaurant environment with a rude employee making an elderly woman's experience difficult.

Text description discussing employee's tip theft in a restaurant setting.

Text recounting incident of restaurant employee allegedly stealing tips from an elderly woman.

Text description on resolving a situation inside a restaurant before leaving.

Customer paying at a cafe counter, employee in apron handling card reader.

Image credits: Image by Freepik (not the actual photo)

Text recounting restaurant customer experience with employee at counter.

Text conversation revealing employee stealing tips from an elderly woman at a restaurant.

Text about informing a restaurant owner of an employee stealing tips; includes a doubt of resolution and a search for new nachos spot.

Image credits: anonymous

Many people believe that tipping culture has gone too far

Image credits: Jenn Miranda / Freepik (not the actual photo)

Tipping is a divisive topic. If you’ve ever worked in a restaurant, you’re probably a huge proponent for leaving generous tips. But if you’ve never experienced the service industry life, you might find tipping to be unnecessary and obnoxious. “I already paid $20 for this meal, and now they want me to pay even more?”

Tipping culture has also been a hot topic in recent years, as many people have noticed tipping screens pop up in unexpected places, such as self-checkout machines and grocery store PIN pads. According to a Pew Research Center survey from 2023, 72% of Americans say they’ve noticed an expectation to tip appearing in more places than ever before.

As far as where Americans feel tips are appropriate, the majority report that they always tip when eating at a sit-down restaurant, getting a haircut, having food delivered or buying drinks in a bar. 

Many also make sure they tip when getting a ride in a taxi or through a rideshare service. About a quarter usually tip when going to a coffee shop as well, and a small minority tip at fast casual restaurants where there are no servers.

In recent years, though, it seems like Americans are exhausted by tipping culture. Whether it’s due to inflation making budgets tighter, feeling less obligated to tip when restaurant prices increase or simply being annoyed by being asked to tip everywhere they go, many are leaving less behind today than they did a few years ago.

Restaurant Dive reports that in 2022, 43% of diners would tip servers 20% or more in restaurants. By 2024, however, only 38% of patrons were that generous with their tips. Meanwhile, less than one fifth of customers said they would tip 10% or less in 2022. But in 2024, 30% of people said they would typically tip 10% or less. 

The customer always has a right to choose how much they’d like to tip

Image credits: Image by Freepik (not the actual photo)

Apparently, pressure can go a long way in getting tips from customers. In fact, a report by PYMNTS found that social pressure can drive tips up by 50%. However, this obligation to tip doesn’t exactly make customers happy. Over a third of customers argue that “tipflation” has gone way too far.

Regardless of how annoying those little screens prompting customers to tip are, though, they still leave the power in the hands of customers to simply opt for “No Tip.” That is, unless they’re confused and the employee taps the screen for them.

When people talk about tip theft, they’re often referring to employees stealing from their workers or workers stealing tips from one another. Sadly, this is a common issue in the restaurant industry that needs to be addressed. 

The Economic Policy Institute even estimates that tipped workers lose out on a whopping $36.4 billion each year from employers being dishonest or skimming a little off the top of the tip pool.

But just because your boss might not be trustworthy when it comes to paying out tips doesn’t mean that it’s right to start stealing them from customers. Whether it’s inserting the amount that a customer wrote down to tip incorrectly or selecting a large percentage on the point of sale screen without the customer’s consent, this is undeniably wrong. And as the author of this story knew, it deserves to be called out. 

Readers were appalled by the employee’s behavior, and many urged the author to call them out publicly

Comment criticizing a restaurant employee for stealing tips, suggesting reviews are needed.

Comment about reporting restaurant employee stealing tips, suggests using Yelp.

Text expressing frustration about restaurant employee behavior and industry standards, mentioning accountability.

Text exchange discussing tipping and customer service at a restaurant counter.

Comment on restaurant employee tip theft, expressing concern for shady business practices.

Reddit comment urging to publicize an issue about a restaurant employee accused of stealing tips from an elderly woman.

Comment on elder exploitation law in Florida involving imprisonment for the crime.

Comment about response to restaurant employee stealing tips from customer.

Internet user suggests writing reviews after tip theft at restaurant, showing comment with platform names.

Reddit comment about reporting a restaurant incident involving theft and being banned.

Comment on restaurant employee accused of stealing tips, suggesting waiting for staff turnover before returning.

Comment questioning lack of naming employee who allegedly stole tips from an old woman.

Comment discussing restaurant employee's alleged shady business practice.

Comment discussing tipping at fast food places in a thread about a tipped restaurant employee.

Comment on restaurant employee tip theft from elderly, expressing disapproval and relief for notifying family.

Comment praising customer for helping an old woman with tips, highlighting gratitude.

Comment discussing tipping at restaurants, mentioning a 30% tip and refusal to return.

Text expressing frustration with tipping expectations at self-service restaurants.

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