Remember when being "computer literate" meant you could type 30 words per minute? Well, folks, times have changed, but apparently, some of our colleagues haven't gotten the memo! These days, you'd expect everyone in the workplace to handle basic tasks like searching Google or managing their email inbox. But according to frustrated workers everywhere, that's not the case at all.
From people who can't spot an obvious scam email to those who never learned to use their "indoor voice," the list of missing basic skills in today's workplace will leave you scratching your head. We've compiled 30 everyday work abilities that, surprisingly, many colleagues just don't seem to possess - sadly, "replying to all" when you shouldn't didn't make the cut. That means there are way worse offences waiting ahead...
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Critical thinking. Imagine where we would be if people were more commonly able to assess information and reach reasonable conclusions.
I suggest that the main problem here isn't necessarily the thinking, it's the information it's built on. If someone has been living in a silo (of any sort) they have no balance of verified information to build their thinking on. Don't expect a citizen of North Korea, who has only ever heard Government propaganda, to have an informed view of the war in Ukraine, for instance - If you don't make the effort to get your news from at least two, different , sources, you're in a silo. And by 'sources' I do *not* mean podcasts, 'influencers', or political parties. / Mind you, some knowledge of a few of the more regular fallacies (by which I mean failures in logic, *not* just data you don't like) wouldn't hurt - as well as the concept of "the best lie is the truth you do not utter".
Volume control, you don't have to be the loudest one talking in a room.
Shouting down someone you disagree with doesn’t mean you’re right and won the argument. It just means you’re a LOUD a*****e, and loud a******s tend to be wrong and unable to justify their side. Same goes for switching from discussing the issue and resorting to personal attacks.
Showing the slightest amount of appreciation when being helped (granted the help is wanted/needed).
Two things you will find difficulty in getting rid of - a smile, and politeness. You nearly always get them back, immediately.
Admit when you’re wrong, take responsibility for your actions and apologise, if necessary.
Nope, that is not how you play the game in the corporate world. Not if you want to get ahead. Sucks but true.
Shape recognition.
Does the end of the cable look like the hole in the machine? It's amazing how many people can't figure that out at work.
The hole in the machine is so often round the back, out of sight. Be kind.
Listening.
A lot of people lack the basic skills of listening to another person in a conversation and not bull-dozing/disregarding them with their next sentence.
Acknowledge you heard their idea, ffs. I hate it when I suggest something, get no indication I was even heard, then when I repeat it they get all pissy about me saying it again. Well a*****e, if you had said something, nodded your head, grunted, farted, or made any kind of indication you f*****g heard me in the first place, I wouldn’t be wasting my time repeating myself. Courtesy goes both ways, m**o.
Knowing how to Google things.
My catty response to those requests are to send them to https://letmegooglethat.com/ ... so fun.
How to use Excel. Went to a job interview and they asked me about Excel and how would I rate myself. I asked them to clarify, like basic spreadsheet functions, formulas or programming in excel. They looked at me in shock and said "You know a lot, you're an advanced user". 🤦♀️ I never answered the question and they moved onto the next question.
Rating yourself? Beware the Dunning-Kruger effect. But, primarily, blame the interviewer for asking a question they didn't understand. Are you *sure* you want to work for this firm?
Most people should know at least some basic computer troubleshooting skills, but I find that a lot of people around me have difficulty doing even something simple like moving music from their computer to their phone.
How to have a civil conversation with people who disagree with them.
It used to be well known that you leave touchy subjects like politics, religion, money, and sex and avoid bring them up in polite conversation—-which includes work conversations as well as private ones with people you don’t know well enough to broach the subject(s) with. Ther are PLENTY of other things to talk about, believe me. Some important and other innocuous, but at least not so incendiary. Save those four for your close friends who you regularly have deep debates with that don’t break out in hurt feelings, hatred, and potential violence.
reading, its not super common but illiteracy is more common than it should be.
Slang and email spelling shortcuts have no place in a professional exchange. You must learn your language properly, and be able to speak and write it properly and clearly, if you want to be taken seriously in most professions. Goes hand in hand with good hygiene, neat grooming, and wearing professional-looking clothing appropriate to your job. In your own time, you can be a slob who smells like they died four days ago, but at work, representing your company, you MUST make a good first impression, and that includes appearance and speech.
Simple math. We were talking about something money related at work, and I added up the two numbers in my head. They all looked at me like I was a freaking genius and asked me how I did that. Kinda sad really.
Just being reliable. It's amazing how far you can get professionally and in relationships by being the person people feel like they can genuinely depend on. So many are flakes.
Naming a document. You don't have to use the default img.exe or whatever. You can name it something so you remember what it is so it doesn't get lost. Saved me a lot of frustration in college when I was taught this for an online assignment.
*Never* use the default. And, yes, this is an excellent piece of advice from the OP. If all else fails, 'name' it with the current date and time - year month day hour minute - like 202502281442. But far better is, something you can remember it by, I agree.
My college roommate didn't know he could change his desktop background. He was blown away and went to show it to one of our other friends, who was also blown away because she didn't know you could change the background.
Not exactly an 'end of civilisation' error; fun, though. There should be more fun in life. Enable it.
Personal finance.
The number of people who seem unable to comprehend that their paycheck has to last a month is astounding.
I do agree - budgeting should be taught in schools (in amongst all the other stuff that gets dropped on teachers). But where in the week? There's only so much time in the month ...
Self awareness. The issues are threefold:
- Many people refuse to see any fault in themselves, and never grow or improve;
- In social interactions, it's about being considerate;
- When it comes to choices, many have developed learned helplessness where they assume they have no control and are reliant on external assistance.
It's tempting to ascribe all of these to 'lack of character' but sometimes that helplessness *has* been taught - by parents or schools who pitch into kids who don't immediately 'get it right' - sometimes after vague or self-contradictory instructions. Be kind, try not to write people off, and listen to them; agreed, if all they have to say is "poor me" then maybe avoid, but some people are recoverable. Be the change you wish to see, in the world.
Email etiquette. I'm not even talking on a spelling and grammar level, I'm talking full-time, white collar professionals who have no idea how their emails are coming across.
I have a client who tells people to get everything done "ASAP!!!!!" There is no discerning what is actually important to him, there is no thank you, just what comes across as a barked order. In person be is extremely nice and reasonable. But he is a late adapter to any kind of tech, and yeah..I still get taken aback by his emails, even though I know he's over there typing with two fingers, trying his hardest to get things done in an world not built for him.
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Believe it or not, they're not really trying to be douches in their emails. They genuinely think this is OK, and that if it works in normal speech it's probably fine. The latter lady considers being a little overly dramatic to be her sense of humor..
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I can only recommend the reply "here are the jobs I'm working on, and here are the names of the people who set me these tasks. Please choose which job I am to side-line, and explain to the person who set me that task why your needs are more important than theirs." Sometimes we have to educate our masters ...
Being gracious when someone is better than you at "your thing".
Meeting - and working - with an expert is such a great learning opportunity, it's only fair that you offer a few words of praise as your payment for the chance to learn. They deserve that.
Knowing how to pick your battles. Some fights just aren't worth having, either because the reward isn't worth the effort, or you can’t win, even when you’re 100% right. Sometimes you need to take less than what you want and move forward from there.
This is a major life skill - choosing the hills you don't need to die on. You can always close the discussion with "We seem to disagree but I don't see a great benefit in spending any more time on this, let's move on". If they won't take this for an answer, there is the danger that they're trying to push you into something. Be very ware!
Being comfortable with the uncomfortable. Growth and success come with discomfort.
This is a much-misunderstood part of school life, for example. Poor teachers equate "having the right answer" with success, as if everyday life was an exam. Good teachers (as well as making learning fun) encourage fresh thinking, with open-ended questions and a general lack of 'yes/no' work. Good students are often the ones who are open to new ideas, are not just studying 'for the test', and have their own reasons for learning. Any time a student asks "why do we have to learn this?", the teacher messed up quite a while ago. That question should never arise, if either the student is there to learn, or the teacher is interesting them in the subject. Students can learn without discomfort, if they start right or, at least, are taught right.
The amount of people that can't function if there isn't a shortcut on their desktop is astounding.
I create shortcuts because memorizing numerous website addresses is ridiculous, and Googling them every time you need them is time consuming. If I use it a lot, I can remember it, but if it’s something I only access once or twice a year (like at tax time), I won’t remember it. However, if I lost all my shortcuts, I am perfectly capable of finding the website addresses and rebuilding my shortcuts. I’m 64, and have been using computers for work since 1985, and have had one in my home since 1998 (when they became more affordable).
Learning how to say no. Idk if it’s considered a skill or not but it was something I had to teach myself.
The ability to pick up on social cues.. Like if I'm at work, trying to work, and people won't stop talking to me.
I think a good portion of people like that aren’t neurodivergent and simply unable to pick up your cues, which is a legit reason because they can’t, but are merely selfish disrespectful a*****es who can pick them up perfectly well, and choose to purposely ignore them.
Time management. I don't even understand how someone can always be late. Is it that hard to leave 10 minutes early so you won't be late this time???
For me, it's typing without looking at the keyboard. Also using both hands and not just pecking with two fingers. We aren't getting away from keyboard entry for working with computers anytime soon and it really is surprising to me when I see people still looking down every few seconds.
I dont have the motor skills for it. I have a 10 finger blind typing diploma though. But i passed typing with 2 to 4 fingers max. And i can't do it blind either.
Kind of tough, but a second language. Really helps out, especially for job applications.
What is? The dictionary? Job applications shouldn't rely on decoding unknown words (though, maybe, spelling them right helps?). Job applications are often enabled by fitting the applicant's skill set onto a good reading of the company's current needs, which requires good reading of the original advertisement, an understanding of the job, and maybe a few teasers to indicate that the applicant has an interesting life of their own. Then reeeeel them in ...
Cursive. I work in HR and can’t believe how young people no longer have signatures; they print their name. It is crazy. And their printing is s**t.
SO easily forged. The point of a signature is to be unique, and preferably difficult to forge. Doesn’t have to be pretty or neat and legible, because those are also easy to forge. But it does have to be uniquely yours. If you learn nothing else in cursive writing, at least learn to write your signature.
So many kids come to us at work at 18-19 and don't know how to use a keyboard and mouse because they're so used to touch screens
I'm a software developer and I can't believe that they hire people who can't type fast and don't know basic keyboard use (Home and End keys, Ctrl-C, Ctrl-Shift-RightArrow), or mouse shortcuts (such as double-clicking a word to select it, triple-click to select the whole line). Developers, Quality Assurance people, Business Analysis - I've seen all of them be so incompetent at using a computer that they should be fired.
So many kids come to us at work at 18-19 and don't know how to use a keyboard and mouse because they're so used to touch screens
I'm a software developer and I can't believe that they hire people who can't type fast and don't know basic keyboard use (Home and End keys, Ctrl-C, Ctrl-Shift-RightArrow), or mouse shortcuts (such as double-clicking a word to select it, triple-click to select the whole line). Developers, Quality Assurance people, Business Analysis - I've seen all of them be so incompetent at using a computer that they should be fired.
