Bored Panda works better on our iPhone app
Continue in app Continue in browser

The Bored Panda iOS app is live! Fight boredom with iPhones and iPads here.

Company Loses A Client After Manager Takes Vacation And Doesn’t Check Her Work Email
Company Loses A Client After Manager Takes Vacation And Doesn’t Check Her Work Email
1.8K

Company Loses A Client After Manager Takes Vacation And Doesn’t Check Her Work Email

43

ADVERTISEMENT

What is the best way to avoid responsibility for your own fault – whether it be work, school or relationships? That’s right, put all the blame on the other person, and it doesn’t matter that this other one is completely not to blame for your own incompetence. The more furiously you insist and the more offended you look, the more effective this strategy will be in the eyes of other people.

Unfortunately, although we were completely joking, of course, many people use this particular tactic, thereby masking their mistakes or elementary laziness. Most often this happens in the workplace, and then there is what we used to call “office drama”.

One such office drama is featured in a post by user u/hollandaisecrabcake on the AITA Reddit community, which racked up over 29.7K upvotes and nearly 3.1K various comments. And, most interestingly, the tactics of the employee who made the blunder seem to have been quite successful. However, let’s talk about everything in order.

More info: Reddit

RELATED:

    The author of the post works in a company where they are a supervisor to nearly 30 other employees

    Image credits: faungg’s photos (not the actual image)

    So, the author of the post works in a company where they are a supervisor for more than thirty employees. The Original Poster and their husband had planned a trip to the beach for a whole week, but the OP, being very prudent, took care about a week before the start of their vacation to ensure that their absence did not affect the work process in any way.

    ADVERTISEMENT

    Image credits: u/hollandaisecrabcake

    Before leaving for a vacation, the manager warned every subordinate in advance

    First, the OP sent out emails to all colleagues that they would be unavailable for a whole week. Then they prepared special instructions for subordinates who were to take over the work with certain clients in their absence. Moreover, the OP specifically shared all the necessary information with each colleague, so they went to the resort in full confidence that everything would go perfectly.

    Image credits: u/hollandaisecrabcake

    After returning to the office, the manager found out that one of the clients was literally lost for the company due to their subordinate’s incompetence

    ADVERTISEMENT

    Remember that famous Murphy’s law? “Anything that can go wrong will go wrong.” After returning from vacation, the supervisor found a bunch of e-mails from one of their colleagues who urgently needed files for an important client, and who could not find them at all.

    Image credits: Nkulileko Masondo (not the actual image)

    ADVERTISEMENT

    As a result, it cost the company that very client, and the blundering manager, trying to justify themselves, simply put the blame on the OP, whom they could not get in touch with for a whole week. The OP was indignant and stated that the colleague had a week before their vacation to find these files, or at least ask them where they are, and that they’d warned everyone in advance that they would not be available.

    ADVERTISEMENT

    Image credits: u/hollandaisecrabcake

    The employee blamed their supervisor for not answering work emails and calls throughout their vacation, despite being warned about this

    The subordinate’s reasoning was, as they say, ironclad – as technically that lost client was the OP’s, and the blame, in their opinion, lies largely with the supervisor. Moreover, as the OP admits, nobody around even cared that the manager did not bother to collect the necessary files in advance.

    ADVERTISEMENT

    Image credits: NEC Corporation of America’s (not the actual image)

    ADVERTISEMENT

    Most people in the comments, however, sided with the author of the post, as they did everything they could in that very situation

    In the opinion of most commenters, however, the OP is not at all to blame for this situation, since they had thought through in detail the transfer of information to subordinates in their absence. After all, it is impossible to foresee all possible ways in which a situation will develop. In any case, people in the comments are sure that the OP’s company needs a clearer and more thoughtful system for situations like this.

    ADVERTISEMENT
    ADVERTISEMENT

    However, a certain share of the blame still lies with the OP, as a supervisor, some people in the comments are convinced. After all, the manager is there to make sure that the employees are efficient even when the higher-ups are not available for any consultation. Although the lion’s share of the blame in this particular case lies, of course, with the OP’s subordinate.

    ADVERTISEMENT
    ADVERTISEMENT
    ADVERTISEMENT
    ADVERTISEMENT
    ADVERTISEMENT
    ADVERTISEMENT

    We are almost sure that you have already made up your mind about who is to blame in this story, and what you yourself would do if you were the Original Poster. So we are now looking forward to your comments, and if you also happened to end up in a similar situation, then your own tale will be most welcome.

    Share on Facebook
    Oleg Tarasenko

    Oleg Tarasenko

    Writer, BoredPanda staff

    Read more »

    After many years of working as sports journalist and trivia game author and host in Ukraine I joined Bored Panda as a content creator. I do love writing stories and I sincerely believe - there's no dull plots at all. Like a great Italian composer Joaquino Rossini once told: "Give me a police protocol - and I'll make an opera out of it!"

    Read less »
    Oleg Tarasenko

    Oleg Tarasenko

    Writer, BoredPanda staff

    After many years of working as sports journalist and trivia game author and host in Ukraine I joined Bored Panda as a content creator. I do love writing stories and I sincerely believe - there's no dull plots at all. Like a great Italian composer Joaquino Rossini once told: "Give me a police protocol - and I'll make an opera out of it!"

    Monika Pašukonytė

    Monika Pašukonytė

    Author, BoredPanda staff

    Read more »

    I am a visual editor here. In my free time I enjoy the vibrant worlds of art galleries, exhibitions, and soulful concerts. Yet, amidst life's hustle and bustle, I find solace in nature's embrace, cherishing tranquil moments with beloved friends. Deep within, I hold a dream close - to embark on a global journey in an RV, accompanied by my faithful canine companion. Together, we'll wander through diverse cultures, weaving precious memories under the starry night sky, fulfilling the wanderlust that stirs my soul.

    Read less »

    Monika Pašukonytė

    Monika Pašukonytė

    Author, BoredPanda staff

    I am a visual editor here. In my free time I enjoy the vibrant worlds of art galleries, exhibitions, and soulful concerts. Yet, amidst life's hustle and bustle, I find solace in nature's embrace, cherishing tranquil moments with beloved friends. Deep within, I hold a dream close - to embark on a global journey in an RV, accompanied by my faithful canine companion. Together, we'll wander through diverse cultures, weaving precious memories under the starry night sky, fulfilling the wanderlust that stirs my soul.

    What do you think ?
    Dizzie D
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    The US work / life balance is very strange. It's almost like an absolute law in the U.K. that if someone is on holiday you do not, under any circumstance call them and bother them. It can happen with e.g major heads of businesses, Doctors on call etc but they usually give prior permission or it's in their contract to call them if needed anyway. Your average worker here? Nope, it's really frowned on. Holidays are seen as vital time to relax and recharge and think of anything but work.

    Viktor
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    In Germany you would likely be able to claim an extra vacation day if someone calls you while you’re off. Just as you get vacation days back if you get sick/injured during vacation because those days then fall under (unlimited) sick leave.

    Load More Replies...
    Benji
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Anyone- ANYONE at all that is saying this guy is the AH needs a reality check. Preferably to the face, with a chair. Period. I could go on a whole essay about how this type of mindset- where someone has to "prepare" for a vacation and have to coddle their employees before they can take a vacation is absurd. I managed large teams and if they messed up while I was gone, that was on them, they are adults and I treat them as such. If my team knows I'm going in vacation, I know they are adults and ask for the tools they need while I'm gone before I go. PERIOD.

    The Starsong Princess
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Disagree. It is the manager’s responsibility to make sure their staff is adequately prepared for their absence. If those adults aren’t capable of that, then the manager should have dealt with them long before their vacation. The problem isn’t not answering emails, the problem is OP’s management. There’s no way OP can consider themselves blameless. I also manage large teams and the reason I get paid more is I have more responsibility. That means if something goes wrong on my team, I can’t just throw up my hands and say “not my fault!”

    Load More Replies...
    Libstak
    Community Member
    3 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    The correct process if you have clients and are going on vacation is to do a handover including providing the person who is covering your work with all relevant files and info. An organised person, which a supervisor should be would have all this on hand. What if there was an accident or personal emergency that kept you out of touch for several days? Your staff should know how to access what they need. You can't blame them for your poor planning.

    Jack Ranger
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    The OP said she gave them relevant files and everything she thought they'd need. No sure how anyone does better than that since Vulcan mind melds are not a thing.

    Load More Replies...
    similarly
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    This person is NTA for taking time off and being inaccessible. This person is the AH for being a supervisor and yet expecting the subordinate to ASK for files relevant to the supervisor's client. It was the supervisor's job to anticipate that this client might need help and to be sure that the related files were accessible. I feel the supervisor is pushing the blame down instead of apologizing to the subordinate and saying "Ah! I should have anticipated that." I also find it strange that they lost the client. Really? There was NOTHING that could have waited a week? They had a working relationship with a client that imploded because someone was on vacation? How fragile is this relationship with this client? A little strange.

    Philenzortia
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Hmmmm in the works I've had we just leave a minute to our boss and coworkers, telling them who has what, and were is everything they need. Also if they call me while I'm on vacations I'll answer because it must be a really huge emergency, otherwise no one dares to call someone on vacation. That place sounds like it must be a mess.

    Carol Emory
    Community Member
    3 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    Sorry..I agree with other posters that, if you are the only one who knows where these files are, that is a bad system to begin with...especially after the recent pandemic situation. What if this key employee dies? Does the business automatically fail? If your business is such a house of cards that pulling on card out causes the whole thing to collapse, your whole future is in jeopardy.

    Sivi
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    God this kinda reminds me what sometimes happens to dad. "hey we cant find spare key, can you come open up for us?" "I am on my way to sweden so cant. Ask B or C." "You cant turn around?" "I am 8 hours into the drive so no."

    Mike66219
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Two things I picked up from this... the manager has THIRTY direct-reports, plus a client load of their own?? That pretty much invalidates the "they're a manager so they're totally responsible" argument. The fault lies with the CEO or higher-up who set up such a ridiculous structure. Even someone who has no work of their own and spends 100% of their time supervising can't effectively manage 30 direct-reports in a manner that they could be 100% responsible for all that they do... that's impossible.

    Vix Spiderthrust
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    ESH. Your underlings are incompetent and so are you. No, you shouldn't have to respond while on holiday, but if you're the supervisor then it's your responsibility to ensure everyone is prepped for your absence. Develop a more robust system for prepping your next holiday.

    Honu
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Yep. And in this antique office with paper files, going on a vacation without having all their files where they can be found is remiss. I'm old enough to have worked in offices that still had paper files. There was a filing system. Those files should be stored according to the system so others can find them. The idea that someone couldn't find them in their office means they were sloppy and disorganized. An active file for an important client and it wasn't to be found? That would be like me having some key software on a system where no one had access and I hadn't even checked it into source control. I'd be fired because that would be negligent and outside of basic standards for my job.

    Load More Replies...
    Jack Ranger
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    First, why aren't company files on a common contract management system? I don't know of anyone that still works with paper documents, even very small businesses. Second, the OP clearly said she gave everyone the relevant files and everything else she thought they'd need. They had 8 days to review, get up to speed and ask her, prior to her vacation, if they had any questions or wanted anything else. It sounds like something unexpected came up, the coworker wasn't helpful and the client used it as an opportunity to change vendors. I can think of very few businesses that can't hold off on something for a week. If this was a company providing something to essential services, where they may need something immediately, then their contract management system is completely outdated for the clients they serve. And that may be exactly why they took the opportunity to leave.

    SweetsEve
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I have a hard time believing this now. Emails but paper files... Why did they need her to find the paper files? Filing cabinets all have the same key if you have 20 cabinets of the same style you have the same key 20 times and what paper file would a client need so badly that they'd fire the company? Everything feel apart because of a piece of paper with old words on it 🫤

    Load More Replies...
    Load More Comments
    Dizzie D
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    The US work / life balance is very strange. It's almost like an absolute law in the U.K. that if someone is on holiday you do not, under any circumstance call them and bother them. It can happen with e.g major heads of businesses, Doctors on call etc but they usually give prior permission or it's in their contract to call them if needed anyway. Your average worker here? Nope, it's really frowned on. Holidays are seen as vital time to relax and recharge and think of anything but work.

    Viktor
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    In Germany you would likely be able to claim an extra vacation day if someone calls you while you’re off. Just as you get vacation days back if you get sick/injured during vacation because those days then fall under (unlimited) sick leave.

    Load More Replies...
    Benji
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Anyone- ANYONE at all that is saying this guy is the AH needs a reality check. Preferably to the face, with a chair. Period. I could go on a whole essay about how this type of mindset- where someone has to "prepare" for a vacation and have to coddle their employees before they can take a vacation is absurd. I managed large teams and if they messed up while I was gone, that was on them, they are adults and I treat them as such. If my team knows I'm going in vacation, I know they are adults and ask for the tools they need while I'm gone before I go. PERIOD.

    The Starsong Princess
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Disagree. It is the manager’s responsibility to make sure their staff is adequately prepared for their absence. If those adults aren’t capable of that, then the manager should have dealt with them long before their vacation. The problem isn’t not answering emails, the problem is OP’s management. There’s no way OP can consider themselves blameless. I also manage large teams and the reason I get paid more is I have more responsibility. That means if something goes wrong on my team, I can’t just throw up my hands and say “not my fault!”

    Load More Replies...
    Libstak
    Community Member
    3 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    The correct process if you have clients and are going on vacation is to do a handover including providing the person who is covering your work with all relevant files and info. An organised person, which a supervisor should be would have all this on hand. What if there was an accident or personal emergency that kept you out of touch for several days? Your staff should know how to access what they need. You can't blame them for your poor planning.

    Jack Ranger
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    The OP said she gave them relevant files and everything she thought they'd need. No sure how anyone does better than that since Vulcan mind melds are not a thing.

    Load More Replies...
    similarly
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    This person is NTA for taking time off and being inaccessible. This person is the AH for being a supervisor and yet expecting the subordinate to ASK for files relevant to the supervisor's client. It was the supervisor's job to anticipate that this client might need help and to be sure that the related files were accessible. I feel the supervisor is pushing the blame down instead of apologizing to the subordinate and saying "Ah! I should have anticipated that." I also find it strange that they lost the client. Really? There was NOTHING that could have waited a week? They had a working relationship with a client that imploded because someone was on vacation? How fragile is this relationship with this client? A little strange.

    Philenzortia
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Hmmmm in the works I've had we just leave a minute to our boss and coworkers, telling them who has what, and were is everything they need. Also if they call me while I'm on vacations I'll answer because it must be a really huge emergency, otherwise no one dares to call someone on vacation. That place sounds like it must be a mess.

    Carol Emory
    Community Member
    3 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    Sorry..I agree with other posters that, if you are the only one who knows where these files are, that is a bad system to begin with...especially after the recent pandemic situation. What if this key employee dies? Does the business automatically fail? If your business is such a house of cards that pulling on card out causes the whole thing to collapse, your whole future is in jeopardy.

    Sivi
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    God this kinda reminds me what sometimes happens to dad. "hey we cant find spare key, can you come open up for us?" "I am on my way to sweden so cant. Ask B or C." "You cant turn around?" "I am 8 hours into the drive so no."

    Mike66219
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Two things I picked up from this... the manager has THIRTY direct-reports, plus a client load of their own?? That pretty much invalidates the "they're a manager so they're totally responsible" argument. The fault lies with the CEO or higher-up who set up such a ridiculous structure. Even someone who has no work of their own and spends 100% of their time supervising can't effectively manage 30 direct-reports in a manner that they could be 100% responsible for all that they do... that's impossible.

    Vix Spiderthrust
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    ESH. Your underlings are incompetent and so are you. No, you shouldn't have to respond while on holiday, but if you're the supervisor then it's your responsibility to ensure everyone is prepped for your absence. Develop a more robust system for prepping your next holiday.

    Honu
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Yep. And in this antique office with paper files, going on a vacation without having all their files where they can be found is remiss. I'm old enough to have worked in offices that still had paper files. There was a filing system. Those files should be stored according to the system so others can find them. The idea that someone couldn't find them in their office means they were sloppy and disorganized. An active file for an important client and it wasn't to be found? That would be like me having some key software on a system where no one had access and I hadn't even checked it into source control. I'd be fired because that would be negligent and outside of basic standards for my job.

    Load More Replies...
    Jack Ranger
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    First, why aren't company files on a common contract management system? I don't know of anyone that still works with paper documents, even very small businesses. Second, the OP clearly said she gave everyone the relevant files and everything else she thought they'd need. They had 8 days to review, get up to speed and ask her, prior to her vacation, if they had any questions or wanted anything else. It sounds like something unexpected came up, the coworker wasn't helpful and the client used it as an opportunity to change vendors. I can think of very few businesses that can't hold off on something for a week. If this was a company providing something to essential services, where they may need something immediately, then their contract management system is completely outdated for the clients they serve. And that may be exactly why they took the opportunity to leave.

    SweetsEve
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I have a hard time believing this now. Emails but paper files... Why did they need her to find the paper files? Filing cabinets all have the same key if you have 20 cabinets of the same style you have the same key 20 times and what paper file would a client need so badly that they'd fire the company? Everything feel apart because of a piece of paper with old words on it 🫤

    Load More Replies...
    Load More Comments
    You May Like
    Related on Bored Panda
    Popular on Bored Panda
    Trending on Bored Panda
    Also on Bored Panda
    ADVERTISEMENT