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Man Asks Chewy For A Refund On Dog Food After His Dog Passes Away, Gets An Oil Painting With A Message
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Man Asks Chewy For A Refund On Dog Food After His Dog Passes Away, Gets An Oil Painting With A Message

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Losing a beloved pet is never easy. It can be as hard as losing a person and grief might last for weeks or even years. Luckily, there are always emphatical people who are there to support you when things get rough. Sometimes that support comes from the places you expect the least. For instance, pet stores. Recently a man named Joseph Inabnet shared an unexpected sympathy he received from a local pet store after he lost his dog, Bailey.

More info: Facebook

After his pet passed away, the heartbroken man decided to return the unopened bag of dog food back to pet store Chewy. The reply he received from them was rather unconventional.

They told Joseph to donate the food and issued him a refund. While Joseph was surprised by the response, he didn’t know he will hear from them again.

A couple of days later he received a package from the same store. Once he opened a package he found a heartwarming gift – a card and an oil painting of his dog. The company made sure that Joseph would have a beautiful reminder of his beloved pet.

The card reads: “It’s hard to say goodbye to a loved one. They will always be remembered and cherished. With heartfelt sympathy, ‘Pets come into our lives, leave Paw Prints on our hearts and we are forever changed.’
We’re sending lots of love and positive thoughts. If you ever need anything, we’re always here. Warmly, the chewy Family.”

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To show how grateful he is, Joseph made a post on Facebook in hope that it will go viral and Chewy will receive the recognition they deserve. In just a few days his post went viral with over 60k share and over 100k likes. The post worked out as an excellent ad for Chewy, as many people were stunned by their customer service and promised to become their customers.

The post didn’t go unnoticed by the company too. They wrote a lovely message showing appreciation for their customer.

Here’s how people reacted

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yvonne_bernal avatar
Yvonne Bernal
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I've never dealt with Chewy... but I GUARANTEE that I will from now on. And I plan to share this post to show others what a great customer service base they have. Way to go Chewy!

macimae654 avatar
Maci Mae
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

My family has used Chewy for our Great Pyrenees for two years now, and I can confirm that it is great!

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avabarrero avatar
Unhuman_Weirdo
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Is any one else dealing with invisible onion cutting ninjas currently?

bebe51679 avatar
Elizabeth A Montero
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I had a similar situation when I lost one of my cats, Janey, to Felv last year. Chewy sent me a flower arrangement with a sympathy card! The care and compassion they show to their customers is unparalleled. The customer service at Chewy is always helpful, kind and courteous. They go above and beyond to help their customers and real people answer when you call!!! They are truly amazing. I can't sing their praises enough. Amazing job Chewy!

rumtmtiger avatar
Danielle Amundsen
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy has always been the best for me. I ordered my usual 48 cans of expensive cat food for one of my finicky cats. He decided he did not want that one anymore. Chewy said to donate it and sent my money back. Their service department is the best ever. Never a late delivery. Never a mistake. Wish I could say that about all online stores.

dopethronepunkuk avatar
HoffLensMetalHedLovesAnimalsUK
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

What a lovely gesture to make, i'm going to send them an e-mail telling them how nice that was. Poor little pupper, go and run free now Bailey. This has given me a lump in my throat.

rebe_getz avatar
Harleen
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Message from my dog: You people is good. Nice people. GOOD people! Make dogs smile. My tail wags. Chewy very good people.

her_kity avatar
Kim Parks Vasquez
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I received a portrait of my dog as well, out of the blue. They have my business for life. In a world of automated customer service, they stand out as an exemplary model that all businesses should follow. 19989489_1...01aa89.jpg 19989489_10156346402758709_2173421192806801720_n-5d03f3a01aa89.jpg

maoamdose avatar
Pumbaa
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Damn. Now I want to go shopping at there store, and I don't even own a dog!

brenda_v_linden avatar
ForkNBeans
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy is more than just a pet food online retailer. They sell supplies for ALL kinds of animals; horses, birds, gerbils, fish, reptiles...and occasionally they even have pet-themed jewelry! They are worth browsing just for the fun of it.

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ss_4 avatar
s s
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Someone I know's dog also passed away...she called to let them know to cancel the recurring order. The following day she received flowers and a card in honor of her buddy from Chewy. She said she cried...but it made her feel so loved and happy they thought of her. She is a widower and it made her last memories more warm than lonely but shared I think. It was so sweet. I always think of that story when I see a chewy box!

postvoorly avatar
sharonljeffords avatar
sharonljeffords@gmail.com
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If I could give Chewy 10 stars for all the great service I've gotten from them thru the years I would.This just proves what this company is like all the time.....

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cronepower avatar
Bobby's Girl
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

We use autoship. Chewy contacted me when my dog's prescription food was recalled by Hills Science Diet. They made sure I knew about the recall (which I did) and helped me to check the UPC numbers. Even though the cans we had were OK, they replaced that entire order of very expensive food ($100+) for free AND refunded the original charges as well. The emails I received from Chewy were very human - if you know what I mean. There are actual, breathing people there! They even requested photos of my doggies :) Guess I need to send some.

rl_2 avatar
R L
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Wonderful customer service and a lovely, genuine personal touch. Those are the companies that you want to support.

danicakwei avatar
Dani
Community Member
4 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy ROCKS... I use them all the time for my family's 2 dogs, 2 guinea pigs, fish aquarium, snails, turtle, conure, and rat. They even sent us a Christmas card! This is really heartwarming :) They DO have excellent customer service!

drreeder avatar
DemPugs
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Poor puggo... That picture look amazing though. As a lover of pugs, and a servant to one myself, I dread the day I'll have to say goodbye to my baby. This would be such an awesome thing to get before your pet passes.

dontcare1688 avatar
J Doe
Community Member
4 years ago

This comment is hidden. Click here to view.

Looks like shite ! 💩 Another tax write off plus free publicity

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zatorskijoan avatar
Joan Zatorski
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

In honor of your beloved pet & in praise of Chewy's humane gesture, our family will transfer all our dog food purchases to Chewy.com. Thank you for sharing this endearing story.

jodiellis avatar
KarmaQueen
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

These types of things need to go viral because companies who care this much deserve to have the recognition for it.

heathervance avatar
AzKahleesi
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I have a pug sized lump in my throat now..... :( Definitely going to shop from them from now on.

neetstapp21 avatar
Marlinspike
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Oh no!! Looked up Chewy after this wonderful post and they're only in the USA. So wanted to be a customer. They sound like a fantastic company.

brenda_v_linden avatar
ForkNBeans
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They truly are. I've been a customer for many years. Me, my 2 dogs, 6 cats and wild birds will vouch for them - 100% A++ company.

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alexandrahughes avatar
Alexandra Hughes
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

First of all, Bailey was adorable. And I can vouch that yes, Chewy has THE BEST customer service I have ever dealt with. They are wonderful. I had an issue with someone placing an order with my credit card and they took care of it immediately and then again with an order that never came and again they were very responsive and helpful. Love them.

jodoinl avatar
Loretta Jodoin
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

When our girl passed last week I got the most heartfelt condolences from them! At our age we probably won't get another dog but, if we do, Chewy will definitely be our choice for everything canine.

brenda_v_linden avatar
ForkNBeans
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

when it's time, there are plenty of senior pets who need loving homes too! I just adopted one recently and while old, covered in lipoma's and a recently diagnosed heart condition, I love him dearly and will keep him comfortable and happy the rest of his life.

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kevinbeard avatar
Kevin Beard
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I've used Chewy for several years now. Christmas and birthday cards for our pets. Always great customer service.

mwiley2 avatar
Mark Wiley
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy is a great company, I get all of my cat food from them.

nikkid avatar
Nikki D
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I can't wait to switch to Chewy! With 5 animals, they will be getting a lot of business!

patriciaross avatar
tuzdayschild
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It would take me about 3 months to stop crying. Chewy is amazing.

emory_ce avatar
Carol Emory
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy is awesome. They are actually a big sponsor of the show "Amanda to the Rescue." Amanda goes around saving the dogs that would otherwise be euthanized because of medical maladies. She gets them well or helps them get as normal of lives as possible and adopts them out to people that are educated on how to care for the dog and that are willing to put the time and effort into caring for their special needs pet. She even went to Puerto Rico after the hurricanes and Hawaii during the volcanic eruptions and relieved them of their most medically challenged pups...all with Chewy.com sending care packages and supplies with her. They are an awesome company! When I get my pup, I'm buying from them.

ltweezie avatar
Louise Stange-Wahl
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Oh my dear, I know what you are going through. I lost my precious Yorkie Jenna 20 months ago to epilepsy. Just 7 years old. And here come the tears again...I will DEFINITELY do business with Chewy. I am still unable to read the wonderful card our vet sent us. After over a year of searching (and help from Jenna from the Rainbow Bridge), the hole in our hearts and in our home has been blessed with Zoe, just 3-months-old, and one of the cutest Yorkies you have ever seen. When the time is right, your special angel will find you! You can never ever replace the little person who has gone on, but WOW will it help when your house is filled with another looking for their Forever Home!

faithlagto avatar
Lily Faith
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I can't stop crying while reading this knowing that my doggo, my best friend died yesterday :( :(

brenda_v_linden avatar
ForkNBeans
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Oh Lily, I am so sorry. Nothing is like the pain of losing a beloved pet member of the family. They love us so unconditionally, make us laugh, make us cry, and nothing ever replaces a particular loved one. Hugs and loving thoughts sent your way during your grief.

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monicasilio avatar
Monica Carballo
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy is an AMAZING company! I too received a portrait of my Meeko just because. I stopped shopping around to save a few dollars. I just buy all my food and doggie need from Chewy.

imitating avatar
Imitating
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I have also experienced amazing customer services from them multiple times in the small amount of time I've been shopping from Chewy. Their staff is truly empowered to care about their customers.

shadowphillips avatar
Shadow Phillips
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I can't use Chewy :( they don't ship outside the contiguous united states. *sad Alaskan*

anniewiff avatar
Annie Wiff
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy is a great company. They did something similar for my family last year when our dog passed away. I will continue to buy from them with my new dog!

lindarispo avatar
linda rispo
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I lost my beloved bear this week and called felisa at chewy.com To cancel my upcoming subscription,and today I came home to a lovely flower arrangement,I was truly touched,I didn’t think anybody really understood my grief and I am so moved

lindarispo avatar
linda rispo
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

My beloved bear passed away this week and to my surprise a lovely bouquet of flowers was delivered to me from chewy.com (felisa) when I cancelled my food subscription,I was so touched,what an awsome company❤️🐶

aliengfx1990 avatar
Binxe
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I highly recommend them, when my 18 year old pup Bear passed away last year they sent us a card and a bouquet of flowers, defiantly brought the tears out but it was a lovely gesture. <3

tfoster80 avatar
Tracie Foster Wells
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I also had medicated food which I received through Chewy. When my dog passed recently and I cancelled our automatic order I never received anything from Chewy. I filled out why I was canceling and I even spoke with someone to confirm my cancellation and why. A little disappointing after hearing all of these stories.

cindysnow avatar
Cindy Snow
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Wow. You hear of so much terrible customer service. Such a nice change. RIP lil pug.

originalthinkr avatar
A.L. Hern
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

“Luckily, there are always emphatical people who are there to support you when things get rough.“ You mean EMPATHETIC, not emphatical (not that there is such a word, anyway).

jsfrye59 avatar
Jacqueline Frye
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Losing our precious furbabies is always difficult.....been through it myself and now have a 9.5 year old and a 6 month old (makes furbaby #15 for my family). I am a devoted member of the Chewy.com family and I LOVE these folks!! I would definitely recommend these folks to any pet parent. They also sent me an oil painting of my babies...one is almost 10 years old and the other is only 6 months old. That truly warmed my heart and let me know that these folks do care straight from their hearts.

dallasaggie avatar
Samantha Harris
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy did the same for me when I lost my pup! I cannot tell you how much it meant to me. They also have amazing customer service.

gabinapier avatar
Gabriele Napier
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I just became a Chewy Customer about a week ago. Besides horses, we have five dogs and a cat. After WalMarts Canned dogfoid went up by 25 cents each can, I looked around if I can find it cheaper. I was totally surprised by Chewy. Com prices. They were cheaper than WalMarts old prices, not just for the food but also their treats. I placed an order and signed up for automatic monthly orders, which I can change to whatever I need and whenever I need it. No more pushing heavy carts around and loading/unloading the dog purchases three times. Getting it sent free to our front door at no extra cost! Now seeing this beautiful post, I am even more happier with my decision!

anniecarlie avatar
Annie Hall
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Beautiful. How touching. I would to have Chewy do this for my baby, Carlie, my toy poodle, who passed away July third, gone almost two years now. I miss her so. Now I am crying. So hard, losing her.

cnagel12 avatar
Charlene Nagel
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy has great customer service. I used them up to a week ago until my beloved pet passed away.

nubmaeme avatar
Nubmaeme
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They're a great company and I hope they stay around forever. I get my dog's supplements and treats from them.

emily_mccuiston avatar
Emily McCuiston
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is a really sweet story but what the heck is an emphatical person?

trishchristoffersen avatar
Trish Greene
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I couldn't even look at the pictures because now I'm totally bawling...at my desk. Sheesh! I LOVE Chewy!!! I buy from them all the time to feed my cats and dogs. When my 27-year-old cat passed away last year, they sent me flowers. They truly are one of the best!

nadineducca avatar
Nadine
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I buy from Zooplus. Last month, my sweet elderly cat Mixa passed away and I had just bought 40 euros of her prescription diet. When I told Zooplus what had happened, they also told me to donate the food and they refunded my money. Excellent service.

hilarycollis avatar
Hilary Collis
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They did the same for me when my dog passed! Refunded my money, asked I donate the food, and sent met he most amazing bouquet of flowers. They have a customer for life!

leoh avatar
Leo H
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I thought the art of customer service was lost..great to hear that a company cares...

taniaa avatar
Tania A
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Absolutly touched. What a compationate gesture. Ive never heard of chewy.. is it canadian by chance? If so i will gladly do my online pet shopping with them. I have 3 cats and a deaf boxer/bulldog.

dotcartman_1 avatar
DotC
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I didn't get a painting but they did send a lovely card for both of my old lady kitties when I lost them.

fernandojones avatar
Sarabelle Palsy
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

we've been on the fence about using a service like Chewy for some time, but this made me sign up and start just because dang... that hit me in the face with the emotional response!

iheartmyfamily021805 avatar
Ashley Duke
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I get coupons in the mail from chewy but i havent shopped there. Now i will. This is so beautiful. If my dog passed away i dont even know what i would do. I have no words. So precious

marymarty avatar
kitk4t
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I am a customer of Chewy and this makes me proud of the company. Well done!

southernbelle avatar
southern belle
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

After I lost my beloved Shih Tzu, Chico, I emailed Chewy and asked not to send some of their ads for awhile. I received a beautiful flower arrangement and sympathy card. So unexpected and caring. Later, I sent a picture of my new rescue puppy and received a lovely oil painting of him. They are the absolute best at Chewy. They care for us much more than just being customer.

tanyalandsmann avatar
Nolagrl
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I have the chewy app but had only ordered medicine one time but I will make sure to buy all my pets' needs there now

nancyannzaborskihill avatar
Nancy Ann Zaborski Hill
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I use to order Fromm dry dog food from Chewy until they were sold to Petsmart. The convenience of ordering & having large bags of dog food was fantastic. Even though I don't use Chewy anymore, I believe it is the BEST pet supply company on the net. WTG, Chewy !!

nat6844 avatar
Snuggle Bee
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Wow Chewy! I will definitely check them out now. Much love for the loss of your fur baby x

billieeilish avatar
billie eilish
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Aww Bailey :( get better and also i love shopping at chewy they have the best things but i didn't know their customer service was THAT good and i kniw their service is great but omg wow ❤

tagnon-bastien avatar
btaglln
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I don't even have "Chewy" in my country or even a dog right now but I will give them 5 stars everywhere I can !

vvargas avatar
V Vargas
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I understand how grateful this guy must feel. I recently lost my 16 years old Sebastian and it hurts still. That painting must brought some confort to that family. Now I have another doggie, and I’ve been ordering everything for my little Henri from Chewy. They have simple THE best service out there for doggies

teecee avatar
Tee Cee
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy.com is amazing. They did the same thing for me when I ordered over $50 of saline for my beautiful Gita, and we had to put her down the day my order arrived. Their customer service is top notch, prices are below pet store prices. Real people, being REAL. XO CHEWY.

sarah-lennie avatar
TheKnightOwl
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If only they were in Australia too. I prefer to give my money to companies that go that extra mile, it's not particularly common these days.

cristina_steele avatar
Cristina Steele
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy really is a fabulous company. It does not surprise me that they sent him a painting of his beloved doggy. *sniff* *wiping away tears* We adopted two kittens and I bought them a large cat tree and gave a good review on their website (because the cat tree is awesome!). They emailed me and asked for a photo of our new kittens for their pet bulletin board and asked about when we adopted them. A few months later on my kitties 1st birthday they received a birthday card from the Chewy family. We bought an expensive new bird feeder from Chewy, used it once and it ended up attracting a large poisonous snake who was looking for a birdie lunch. I asked if I could possibly return it since the pest control man recommended that we stop feeding the birds. They refunded our money and had me donate it to a friend whose yard is less wooded than ours. I love Chewy.

mlbulette avatar
Marion Riley Bulette
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

We also lost a beloved dog to renal disease. We received a portrait of our dear girl and it was amazingly lifelike. A memory to last a lifetime. Chewy is the best!

layne avatar
Layne Dicker
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Here’s the problem for me. I used to be a loyal Chewy customer, but then they were bought by PetSmart and PetSmart practices breed discrimination, and that’s a non-starter for me. Consumers vote with dollars, and I can’t endorse those policies.

cynner68 avatar
Cyndi Hammonds
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy was fantastic when we lost our old Boxer, Clyde, last year. My mom had bought us some things for Clyde from Chewy. Then, suddenly, we lost both Clyde and my mother in the same horrible week. When I contacted Chewy about returning the items, they sent me a refund, and told me to donate goods we had purchased for him. Then, unexpectedly, we received flowers and a very kind note. Later, we received an oil painting of our sweet dog, as well. I can't believe that, in this day and age, a company continues to take care and service into consideration in the operation of their company. Things like this are really a comfort to those of us who are owned by furry family members. clyde-flow...99eafd.jpg clyde-flowers-5d0516b99eafd.jpg

tja1120 avatar
Tina Sikora Andrews
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I love Chewy we had the same thing happen. We just adopted a new 4 legged furbaby and will again be using Chewy.com for all his needs.

lisachambers2018 avatar
Lisa Chambers
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Well that was awesome. WTG Chewy.com. And the painting is beautiful, kudos to the artist.

debbiemarie avatar
Debbie Zeidman
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

i cried reading this and the loss of a beloved family member because to most that is what our pets are ,the compassion and lovely letter and then the painting wow i would use them because they show they are not just a business but they are a extended family member with hart

boobearpossum avatar
Brodie
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Run free Doggo... now your body isn’t weighting you down.

gerry1of1 avatar
Gerry Higgins
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Something VERY unpopular is about to happen.... I'm 58 years old. I've had pets. Some I loved....some I loved A LOT !!!! But it's till a freakin' dog. Instead of holding on to tragedy how about we face reality, it's a dog. Just a dog. Not a person, not a saint, not a God. If you can't handle the loss of a dog how could you raise children? Or keep a job? Or do any of things people do every day. It's sad. Acknowledge it and move on.

foyjr avatar
Foy Miller
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

When my dog Sammie passed away. Chewy sent me a very lovely flower arrangement, and a very nice card. Never dwelt with a company so compassionate in my life. Thank you Chewy for you gift at such trying time.

sbgirl1971 avatar
Michelle Flaherty
Community Member
4 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy is the best! I received a birthday card for my cat Luna from them a few days ago. So sweet!!

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Lindz Moore
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy is, WITHOUT A DOUBT, the best company. When my dog passed away I forgot to cancel my auto ship and they sent me a card, refunded my money and told me to give the food to a shelter or someone who needed it.

brenda_v_linden avatar
ForkNBeans
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy IS THE BEST! I like to and try to support local businesses, but I just can't quit Chewy! Their customer service is tops and seems so many have a similar tale to tell. Mine is when an electronic dog collar didn't work as expected, the refunded my money AND sent me a new one. And those things aren't cheap! I love Chewy and always encourage pet owners to check them out.

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Adam Hendron
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Great story ...all the better, if the bored panda staffer who introduced it didn't make two errors: using the word "emphatical" instead of "empathetic" and calling chewy.com a local store. No troll here, just fwiw :-)

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Cassie
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Before Chewy was up and running, I had used a different subscription service and they made it difficult to cancel the subscription after my dog had passed away. I kept trying to cancel it through my account, but they made it so I had to call and then they tried to upsell me while I'm on the phone now in tears because I have to talk about my dead dog to a heartless company that obviously doesn't give a s**t. I stayed far away from subscription pet food services for a very long time until I heard several of these stories about Chewy. I'm trying them for our cat food. Chewy, don't hurt me.

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Grumble O'Pug
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They are the best, I wish they carried the brand we use, but they are awesome. Godspeed sweet Bailey.

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Ashley Harrold
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

We recently got a puppy and I am definitely buying him some goodies from Chewy. They sound like an awesome company

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Meladi Morris
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They really are awesome. They've sent me a card before and asked me to send pics of my dogs for their office wall. Best customer service ever!

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Wlad Humperdinck
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I get regular shipments of treats for Shiloh from Chewy.com. They're the best.

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KittyPiano3
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It’s nice to know that there’s still kind people like that out there :)

eaglegirl36 avatar
Eagle Girl
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Tears dripping from my cheeks as my poor kitty is so sick right now. May have to look up the artist.

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Mimi M
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This could be taught as a case-study in how to run a business and the long-term benefit in doing so.

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ember avery
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Never owned a dog before b/c my mom won't let me but this made me cry, it'so sweet !

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Tammy Ralph
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

In times we live in where everyone is so wrapped up in themselves to care about anyone or anything else, it's really heartwarming to know that there are still good, kind people out there.

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Trius Namowicz
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Is it bad to laugh at that dog when he was sitting like a normal person?

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Maggie Ha
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Best advertisement they could do.. i’m going to look up their website and see what their service costs.

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debrina blackmoon
Community Member
4 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

such a lovely pooch, sad she's gone...amazing response from those people!!! pulls at heartstrings! if i ever have my own pet again, and can afford it, i will certainly use Chewy

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Yvonne Bernal
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I've never dealt with Chewy... but I GUARANTEE that I will from now on. And I plan to share this post to show others what a great customer service base they have. Way to go Chewy!

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Maci Mae
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

My family has used Chewy for our Great Pyrenees for two years now, and I can confirm that it is great!

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Unhuman_Weirdo
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Is any one else dealing with invisible onion cutting ninjas currently?

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Elizabeth A Montero
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I had a similar situation when I lost one of my cats, Janey, to Felv last year. Chewy sent me a flower arrangement with a sympathy card! The care and compassion they show to their customers is unparalleled. The customer service at Chewy is always helpful, kind and courteous. They go above and beyond to help their customers and real people answer when you call!!! They are truly amazing. I can't sing their praises enough. Amazing job Chewy!

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Danielle Amundsen
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy has always been the best for me. I ordered my usual 48 cans of expensive cat food for one of my finicky cats. He decided he did not want that one anymore. Chewy said to donate it and sent my money back. Their service department is the best ever. Never a late delivery. Never a mistake. Wish I could say that about all online stores.

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HoffLensMetalHedLovesAnimalsUK
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

What a lovely gesture to make, i'm going to send them an e-mail telling them how nice that was. Poor little pupper, go and run free now Bailey. This has given me a lump in my throat.

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Harleen
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Message from my dog: You people is good. Nice people. GOOD people! Make dogs smile. My tail wags. Chewy very good people.

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Kim Parks Vasquez
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I received a portrait of my dog as well, out of the blue. They have my business for life. In a world of automated customer service, they stand out as an exemplary model that all businesses should follow. 19989489_1...01aa89.jpg 19989489_10156346402758709_2173421192806801720_n-5d03f3a01aa89.jpg

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Pumbaa
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Damn. Now I want to go shopping at there store, and I don't even own a dog!

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ForkNBeans
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy is more than just a pet food online retailer. They sell supplies for ALL kinds of animals; horses, birds, gerbils, fish, reptiles...and occasionally they even have pet-themed jewelry! They are worth browsing just for the fun of it.

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s s
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Someone I know's dog also passed away...she called to let them know to cancel the recurring order. The following day she received flowers and a card in honor of her buddy from Chewy. She said she cried...but it made her feel so loved and happy they thought of her. She is a widower and it made her last memories more warm than lonely but shared I think. It was so sweet. I always think of that story when I see a chewy box!

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sharonljeffords avatar
sharonljeffords@gmail.com
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If I could give Chewy 10 stars for all the great service I've gotten from them thru the years I would.This just proves what this company is like all the time.....

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Bobby's Girl
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

We use autoship. Chewy contacted me when my dog's prescription food was recalled by Hills Science Diet. They made sure I knew about the recall (which I did) and helped me to check the UPC numbers. Even though the cans we had were OK, they replaced that entire order of very expensive food ($100+) for free AND refunded the original charges as well. The emails I received from Chewy were very human - if you know what I mean. There are actual, breathing people there! They even requested photos of my doggies :) Guess I need to send some.

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R L
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Wonderful customer service and a lovely, genuine personal touch. Those are the companies that you want to support.

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Dani
Community Member
4 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy ROCKS... I use them all the time for my family's 2 dogs, 2 guinea pigs, fish aquarium, snails, turtle, conure, and rat. They even sent us a Christmas card! This is really heartwarming :) They DO have excellent customer service!

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DemPugs
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Poor puggo... That picture look amazing though. As a lover of pugs, and a servant to one myself, I dread the day I'll have to say goodbye to my baby. This would be such an awesome thing to get before your pet passes.

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J Doe
Community Member
4 years ago

This comment is hidden. Click here to view.

Looks like shite ! 💩 Another tax write off plus free publicity

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Joan Zatorski
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

In honor of your beloved pet & in praise of Chewy's humane gesture, our family will transfer all our dog food purchases to Chewy.com. Thank you for sharing this endearing story.

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KarmaQueen
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

These types of things need to go viral because companies who care this much deserve to have the recognition for it.

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AzKahleesi
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I have a pug sized lump in my throat now..... :( Definitely going to shop from them from now on.

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Marlinspike
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Oh no!! Looked up Chewy after this wonderful post and they're only in the USA. So wanted to be a customer. They sound like a fantastic company.

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ForkNBeans
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They truly are. I've been a customer for many years. Me, my 2 dogs, 6 cats and wild birds will vouch for them - 100% A++ company.

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Alexandra Hughes
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

First of all, Bailey was adorable. And I can vouch that yes, Chewy has THE BEST customer service I have ever dealt with. They are wonderful. I had an issue with someone placing an order with my credit card and they took care of it immediately and then again with an order that never came and again they were very responsive and helpful. Love them.

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Loretta Jodoin
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

When our girl passed last week I got the most heartfelt condolences from them! At our age we probably won't get another dog but, if we do, Chewy will definitely be our choice for everything canine.

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ForkNBeans
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

when it's time, there are plenty of senior pets who need loving homes too! I just adopted one recently and while old, covered in lipoma's and a recently diagnosed heart condition, I love him dearly and will keep him comfortable and happy the rest of his life.

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Kevin Beard
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I've used Chewy for several years now. Christmas and birthday cards for our pets. Always great customer service.

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Mark Wiley
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy is a great company, I get all of my cat food from them.

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Nikki D
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I can't wait to switch to Chewy! With 5 animals, they will be getting a lot of business!

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tuzdayschild
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It would take me about 3 months to stop crying. Chewy is amazing.

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Carol Emory
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy is awesome. They are actually a big sponsor of the show "Amanda to the Rescue." Amanda goes around saving the dogs that would otherwise be euthanized because of medical maladies. She gets them well or helps them get as normal of lives as possible and adopts them out to people that are educated on how to care for the dog and that are willing to put the time and effort into caring for their special needs pet. She even went to Puerto Rico after the hurricanes and Hawaii during the volcanic eruptions and relieved them of their most medically challenged pups...all with Chewy.com sending care packages and supplies with her. They are an awesome company! When I get my pup, I'm buying from them.

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Louise Stange-Wahl
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Oh my dear, I know what you are going through. I lost my precious Yorkie Jenna 20 months ago to epilepsy. Just 7 years old. And here come the tears again...I will DEFINITELY do business with Chewy. I am still unable to read the wonderful card our vet sent us. After over a year of searching (and help from Jenna from the Rainbow Bridge), the hole in our hearts and in our home has been blessed with Zoe, just 3-months-old, and one of the cutest Yorkies you have ever seen. When the time is right, your special angel will find you! You can never ever replace the little person who has gone on, but WOW will it help when your house is filled with another looking for their Forever Home!

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Lily Faith
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I can't stop crying while reading this knowing that my doggo, my best friend died yesterday :( :(

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ForkNBeans
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Oh Lily, I am so sorry. Nothing is like the pain of losing a beloved pet member of the family. They love us so unconditionally, make us laugh, make us cry, and nothing ever replaces a particular loved one. Hugs and loving thoughts sent your way during your grief.

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Monica Carballo
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy is an AMAZING company! I too received a portrait of my Meeko just because. I stopped shopping around to save a few dollars. I just buy all my food and doggie need from Chewy.

imitating avatar
Imitating
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I have also experienced amazing customer services from them multiple times in the small amount of time I've been shopping from Chewy. Their staff is truly empowered to care about their customers.

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Shadow Phillips
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I can't use Chewy :( they don't ship outside the contiguous united states. *sad Alaskan*

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Annie Wiff
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy is a great company. They did something similar for my family last year when our dog passed away. I will continue to buy from them with my new dog!

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linda rispo
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I lost my beloved bear this week and called felisa at chewy.com To cancel my upcoming subscription,and today I came home to a lovely flower arrangement,I was truly touched,I didn’t think anybody really understood my grief and I am so moved

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linda rispo
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

My beloved bear passed away this week and to my surprise a lovely bouquet of flowers was delivered to me from chewy.com (felisa) when I cancelled my food subscription,I was so touched,what an awsome company❤️🐶

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Binxe
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I highly recommend them, when my 18 year old pup Bear passed away last year they sent us a card and a bouquet of flowers, defiantly brought the tears out but it was a lovely gesture. <3

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Tracie Foster Wells
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I also had medicated food which I received through Chewy. When my dog passed recently and I cancelled our automatic order I never received anything from Chewy. I filled out why I was canceling and I even spoke with someone to confirm my cancellation and why. A little disappointing after hearing all of these stories.

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Cindy Snow
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Wow. You hear of so much terrible customer service. Such a nice change. RIP lil pug.

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A.L. Hern
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

“Luckily, there are always emphatical people who are there to support you when things get rough.“ You mean EMPATHETIC, not emphatical (not that there is such a word, anyway).

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Jacqueline Frye
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Losing our precious furbabies is always difficult.....been through it myself and now have a 9.5 year old and a 6 month old (makes furbaby #15 for my family). I am a devoted member of the Chewy.com family and I LOVE these folks!! I would definitely recommend these folks to any pet parent. They also sent me an oil painting of my babies...one is almost 10 years old and the other is only 6 months old. That truly warmed my heart and let me know that these folks do care straight from their hearts.

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Samantha Harris
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy did the same for me when I lost my pup! I cannot tell you how much it meant to me. They also have amazing customer service.

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Gabriele Napier
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I just became a Chewy Customer about a week ago. Besides horses, we have five dogs and a cat. After WalMarts Canned dogfoid went up by 25 cents each can, I looked around if I can find it cheaper. I was totally surprised by Chewy. Com prices. They were cheaper than WalMarts old prices, not just for the food but also their treats. I placed an order and signed up for automatic monthly orders, which I can change to whatever I need and whenever I need it. No more pushing heavy carts around and loading/unloading the dog purchases three times. Getting it sent free to our front door at no extra cost! Now seeing this beautiful post, I am even more happier with my decision!

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Annie Hall
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Beautiful. How touching. I would to have Chewy do this for my baby, Carlie, my toy poodle, who passed away July third, gone almost two years now. I miss her so. Now I am crying. So hard, losing her.

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Charlene Nagel
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy has great customer service. I used them up to a week ago until my beloved pet passed away.

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Nubmaeme
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They're a great company and I hope they stay around forever. I get my dog's supplements and treats from them.

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Emily McCuiston
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is a really sweet story but what the heck is an emphatical person?

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Trish Greene
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I couldn't even look at the pictures because now I'm totally bawling...at my desk. Sheesh! I LOVE Chewy!!! I buy from them all the time to feed my cats and dogs. When my 27-year-old cat passed away last year, they sent me flowers. They truly are one of the best!

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Nadine
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I buy from Zooplus. Last month, my sweet elderly cat Mixa passed away and I had just bought 40 euros of her prescription diet. When I told Zooplus what had happened, they also told me to donate the food and they refunded my money. Excellent service.

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Hilary Collis
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They did the same for me when my dog passed! Refunded my money, asked I donate the food, and sent met he most amazing bouquet of flowers. They have a customer for life!

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Leo H
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I thought the art of customer service was lost..great to hear that a company cares...

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Tania A
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Absolutly touched. What a compationate gesture. Ive never heard of chewy.. is it canadian by chance? If so i will gladly do my online pet shopping with them. I have 3 cats and a deaf boxer/bulldog.

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DotC
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I didn't get a painting but they did send a lovely card for both of my old lady kitties when I lost them.

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Sarabelle Palsy
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

we've been on the fence about using a service like Chewy for some time, but this made me sign up and start just because dang... that hit me in the face with the emotional response!

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Ashley Duke
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I get coupons in the mail from chewy but i havent shopped there. Now i will. This is so beautiful. If my dog passed away i dont even know what i would do. I have no words. So precious

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kitk4t
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I am a customer of Chewy and this makes me proud of the company. Well done!

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southern belle
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

After I lost my beloved Shih Tzu, Chico, I emailed Chewy and asked not to send some of their ads for awhile. I received a beautiful flower arrangement and sympathy card. So unexpected and caring. Later, I sent a picture of my new rescue puppy and received a lovely oil painting of him. They are the absolute best at Chewy. They care for us much more than just being customer.

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Nolagrl
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I have the chewy app but had only ordered medicine one time but I will make sure to buy all my pets' needs there now

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Nancy Ann Zaborski Hill
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I use to order Fromm dry dog food from Chewy until they were sold to Petsmart. The convenience of ordering & having large bags of dog food was fantastic. Even though I don't use Chewy anymore, I believe it is the BEST pet supply company on the net. WTG, Chewy !!

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Snuggle Bee
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Wow Chewy! I will definitely check them out now. Much love for the loss of your fur baby x

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billie eilish
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Aww Bailey :( get better and also i love shopping at chewy they have the best things but i didn't know their customer service was THAT good and i kniw their service is great but omg wow ❤

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btaglln
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I don't even have "Chewy" in my country or even a dog right now but I will give them 5 stars everywhere I can !

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V Vargas
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I understand how grateful this guy must feel. I recently lost my 16 years old Sebastian and it hurts still. That painting must brought some confort to that family. Now I have another doggie, and I’ve been ordering everything for my little Henri from Chewy. They have simple THE best service out there for doggies

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Tee Cee
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy.com is amazing. They did the same thing for me when I ordered over $50 of saline for my beautiful Gita, and we had to put her down the day my order arrived. Their customer service is top notch, prices are below pet store prices. Real people, being REAL. XO CHEWY.

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TheKnightOwl
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If only they were in Australia too. I prefer to give my money to companies that go that extra mile, it's not particularly common these days.

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Cristina Steele
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy really is a fabulous company. It does not surprise me that they sent him a painting of his beloved doggy. *sniff* *wiping away tears* We adopted two kittens and I bought them a large cat tree and gave a good review on their website (because the cat tree is awesome!). They emailed me and asked for a photo of our new kittens for their pet bulletin board and asked about when we adopted them. A few months later on my kitties 1st birthday they received a birthday card from the Chewy family. We bought an expensive new bird feeder from Chewy, used it once and it ended up attracting a large poisonous snake who was looking for a birdie lunch. I asked if I could possibly return it since the pest control man recommended that we stop feeding the birds. They refunded our money and had me donate it to a friend whose yard is less wooded than ours. I love Chewy.

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Marion Riley Bulette
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

We also lost a beloved dog to renal disease. We received a portrait of our dear girl and it was amazingly lifelike. A memory to last a lifetime. Chewy is the best!

layne avatar
Layne Dicker
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Here’s the problem for me. I used to be a loyal Chewy customer, but then they were bought by PetSmart and PetSmart practices breed discrimination, and that’s a non-starter for me. Consumers vote with dollars, and I can’t endorse those policies.

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Cyndi Hammonds
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy was fantastic when we lost our old Boxer, Clyde, last year. My mom had bought us some things for Clyde from Chewy. Then, suddenly, we lost both Clyde and my mother in the same horrible week. When I contacted Chewy about returning the items, they sent me a refund, and told me to donate goods we had purchased for him. Then, unexpectedly, we received flowers and a very kind note. Later, we received an oil painting of our sweet dog, as well. I can't believe that, in this day and age, a company continues to take care and service into consideration in the operation of their company. Things like this are really a comfort to those of us who are owned by furry family members. clyde-flow...99eafd.jpg clyde-flowers-5d0516b99eafd.jpg

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Tina Sikora Andrews
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I love Chewy we had the same thing happen. We just adopted a new 4 legged furbaby and will again be using Chewy.com for all his needs.

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Lisa Chambers
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Well that was awesome. WTG Chewy.com. And the painting is beautiful, kudos to the artist.

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Debbie Zeidman
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

i cried reading this and the loss of a beloved family member because to most that is what our pets are ,the compassion and lovely letter and then the painting wow i would use them because they show they are not just a business but they are a extended family member with hart

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Brodie
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Run free Doggo... now your body isn’t weighting you down.

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Gerry Higgins
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Something VERY unpopular is about to happen.... I'm 58 years old. I've had pets. Some I loved....some I loved A LOT !!!! But it's till a freakin' dog. Instead of holding on to tragedy how about we face reality, it's a dog. Just a dog. Not a person, not a saint, not a God. If you can't handle the loss of a dog how could you raise children? Or keep a job? Or do any of things people do every day. It's sad. Acknowledge it and move on.

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Foy Miller
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

When my dog Sammie passed away. Chewy sent me a very lovely flower arrangement, and a very nice card. Never dwelt with a company so compassionate in my life. Thank you Chewy for you gift at such trying time.

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Michelle Flaherty
Community Member
4 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy is the best! I received a birthday card for my cat Luna from them a few days ago. So sweet!!

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Lindz Moore
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy is, WITHOUT A DOUBT, the best company. When my dog passed away I forgot to cancel my auto ship and they sent me a card, refunded my money and told me to give the food to a shelter or someone who needed it.

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ForkNBeans
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Chewy IS THE BEST! I like to and try to support local businesses, but I just can't quit Chewy! Their customer service is tops and seems so many have a similar tale to tell. Mine is when an electronic dog collar didn't work as expected, the refunded my money AND sent me a new one. And those things aren't cheap! I love Chewy and always encourage pet owners to check them out.

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Adam Hendron
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Great story ...all the better, if the bored panda staffer who introduced it didn't make two errors: using the word "emphatical" instead of "empathetic" and calling chewy.com a local store. No troll here, just fwiw :-)

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Cassie
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Before Chewy was up and running, I had used a different subscription service and they made it difficult to cancel the subscription after my dog had passed away. I kept trying to cancel it through my account, but they made it so I had to call and then they tried to upsell me while I'm on the phone now in tears because I have to talk about my dead dog to a heartless company that obviously doesn't give a s**t. I stayed far away from subscription pet food services for a very long time until I heard several of these stories about Chewy. I'm trying them for our cat food. Chewy, don't hurt me.

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Grumble O'Pug
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They are the best, I wish they carried the brand we use, but they are awesome. Godspeed sweet Bailey.

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Ashley Harrold
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

We recently got a puppy and I am definitely buying him some goodies from Chewy. They sound like an awesome company

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Meladi Morris
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They really are awesome. They've sent me a card before and asked me to send pics of my dogs for their office wall. Best customer service ever!

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Wlad Humperdinck
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I get regular shipments of treats for Shiloh from Chewy.com. They're the best.

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KittyPiano3
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It’s nice to know that there’s still kind people like that out there :)

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Eagle Girl
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Tears dripping from my cheeks as my poor kitty is so sick right now. May have to look up the artist.

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Mimi M
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This could be taught as a case-study in how to run a business and the long-term benefit in doing so.

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ember avery
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Never owned a dog before b/c my mom won't let me but this made me cry, it'so sweet !

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Tammy Ralph
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

In times we live in where everyone is so wrapped up in themselves to care about anyone or anything else, it's really heartwarming to know that there are still good, kind people out there.

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Trius Namowicz
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Is it bad to laugh at that dog when he was sitting like a normal person?

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Maggie Ha
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Best advertisement they could do.. i’m going to look up their website and see what their service costs.

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debrina blackmoon
Community Member
4 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

such a lovely pooch, sad she's gone...amazing response from those people!!! pulls at heartstrings! if i ever have my own pet again, and can afford it, i will certainly use Chewy

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